Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

2,886 reviews

266 Rue Saint-Louis   Gatineau, QC J8P8B3

(819) 669-5335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(819) 669-5335

266 Rue Saint-Louis
Gatineau, QC J8P8B3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Suzanna L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA D. 
Rating:
3.0

Having one person handling phone and customers waiting in line is absolutely rediculous. It took an hour to serve 4 people giving an average of 15 minutes per person who had reservations. By my calculation the last in line at the door woulb be lucky to get to the desk in less than 2 hours. This has been an issue with every rentaI I did with U-Haul. You need to streamline your freekin' process.

Gilles S. 
Rating:
1.0

I waited in line to pick up the keys for my rental for an hour and a half. So while I was guaranteed a truck at 12pm, I didn't get access to it until 1:30

Callie M. 
Rating:
1.0

Even if I did online reservation, I have to wait in line for pick up over 1h. One person working and it was more than 20 people wanting to be served. Unprofessional service!

Petar C. 
Rating:
5.0

Serait-il possible d’informer adéquatement votre personnel concernant les débuts du mois et fin de mois pour la location des camions. J’ai dû négocier pendant 2jrs avec la réceptionniste ( une jeune employé à Gatineau) Et une réceptionniste a Ottawa pour finaliser le contrat à 4 jrs du déménagement. Pour une personne du 3iem âge, ce fut une période très stressante avec la période de déménagement. Je n’ai vraiment 😟 pas apprécié cela! Pour le reste, ce fut excellent ! Vous êtes vraiment dévoué! Continuez votre bon travail 👏.

Christian T.  |  First Impressions 
Rating:
1.0

Owner was really rude with all the clients before me while I was waiting to pick up my trailer. Her behaviors made all customers behind me really incomfortable. At return the gentleman looking at my truck could not address me in my preferred language of choice "French". This is a gatineau location and this is unacceptable. Then he was quick on the trigger to charge me with 15$ fees for few leaves and 4 prints of shoes. He mentioned that they have told me that morning that it needs to be clean otherwise it would be charged. First they did not and this was ridiculous as it was not dirty it is normal use. Finally, he asked me to wait for him to clean up than park the trailer at the final parking while the other client just drop and leave the trailer . I needed to leave and I was not going to stay 20-30 mins extra for him to clean the trailer and do his job. So I asked him to unattached the trailer. He refused so I started unattached it. He gave me a lot of attitude which cause the tension to rise. Overall I would give less than 1 star but there is not that option. On Monday I will place a complaint to the BBB office about service and language issue.

Mathieu M. 
Rating:
1.0

Hi. i booked a truck and a 6 x 12 trailer on the september 7. Here's my confirmation number : 83699640. My husband went to get the equipement as it was supposed and we he got there, he had a 5 x 8 trailer and we had to bring back the equipement in the same day instead of 24 hours later. Because of that, we made 40 km more then it was supposed. Also, the service was bad and the lady that served my husband was not very kind. We asked for a rebate and she refused totaly. The same thing happened last year and we wont ever go back there and we wont encourage anyone to go there either.

Alain C. 
Rating:
3.0

We had a reservation and still, we had to wait in line for about an hour before we could have the keys. The lady at the front desk was so rude, I cannot believe she works in customer service. I would not recommand this location to a friend.

Luc G. 
Rating:
5.0

It was a very good expérience The service was A one

Belkacem K. 
Rating:
1.0

Reception woman was extremely rude to customers including myself. She got into a heated argument with one of the customers right before me. For me, I was 5 minutes late over the 30 minute threshold because the line was so long and when I asked before I got in line that it was ok she would just yell at me and say “we will cancel your reservation if you are over the time limit ” even though I had made it in time but was waiting in the long line and went over time. Luckily it wasn't cancelled but I was sitting there in line the whole time worrying about my reservation. She should honestly be fired she is a terrible employee who makes everyone who goes to that location hate u-haul. I spoke about the experience to 10 other people on moving day and they all said the same thing that u-haul is terrible. I think it's because of the customer reception is usually filled with miserable people especially this location, every other employee was nice except her. I get there is a labour shortage due to covid but your hiring practices are pretty bad when people like that get hired. I would never recommend that u haul location to a friend I'd tell them avoid it like the plague. Also because of my experience I'm going to be telling people to avoid u-haul all together.

Nicholas L. 
Rating:
3.0

L'employée Isabelle était excellente et courtoise. Cependant la gerante etais plutot bête. Avec une ligne de clients d'environ 10 personnes sur une periode prolongée, un employé supplémentaire pour s'occuper du téléphone et etc serais de mise

Jean-Marc P. 
Rating:
5.0

Customer did not leave a comment.

christianne r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ghazi E. 
Rating:
1.0

There was no phone service available, I spent over 2 hours trying to reach anyone on the phone and ended up not reaching anyone. That was a very stressful situation as I needed to ensure my booking was ok and I needed to change the pick up time and no one was there to assist me. I ended up going to another U-Haul location in Gatineau and they were able to transfer my booking. I am very disappointed with the service I've received.

Camille D. 
Rating:
4.0

Service de retour

Marie-Pier B. 
Rating:
4.0

I selected a drop off point close to my new apartment. I selected it also because it was close to the rental car office where I booked a car. Why does U-Haul pretend to allow choice when they will immediately bait and switch? I got a message to return to a U-Haul space way across Gatineau, a 30 dollar taxi ride from where I wanted to be. The kid who was supposed to be checking in vans disappeared for about half an hour, and the admin gal was swamped, so a bunch of people were sitting out waiting to return because they were understaffed. The kid who looked in the van, I told him about how U-Haul charged me for 2 dollys, a utility dolly and 48 blankets but only gave me 16 blankets and a dolly and he said I had to talk to the admin. She had to call for help to figure out how to fix my bill, and that meant when we left there were tons of people in line. U-Haul has great people, great boxes and moving tools, but their booking is a joke. I have never had so many problems with a company saying I can do one thing and then changing every detail to suit them.

Arlene P. 
Rating:
4.0

I when there couple times since juin. I have to wait all the time 20 to 40 min… Maybe a self check out could help…

Frederic V. 
Rating:
4.0

Customer did not leave a comment.

Nancy C. 
Rating:
4.0

My only disappointment was having to waste 25 minutes... I performed my reservation online using the Mobile Pickup option. I followed all of the steps up to the point where I was supposed to retrieve my key. To my surprise, the key was not in a lockbox, rather I was told to retrieve my key from in the building. I had to wait in a line of 8 people for 25 minutes just get to the desk, show my reservation code and get my key, which took 10 seconds. There was one employee at the counter working two reservations at a time, while also doing reservations over the phone. Everyone in line was frustrated. I would recommend that the Mobile keys are put in the lockbox, or that there is an express line for Mobile reservations to get their keys without having to wait in line while non-mobile users are setting up their reservations. This was an absolutely unnecessary waste of everyone's time.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Maurice L. 
Rating:
4.0

Customer did not leave a comment.

Guillaume S.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

shubert A. 
Rating:
5.0

Nothing to do with this location, Tania was AMAZING. We were scheduled to pick up elsewhere (on Guillemette) but the location did not open at the confirmed time. It was almost 10am by the time we were directed elsewhere.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
1.0

I entered the office there was a person in front of me, at the counter the lady was talking on the phone, after 10 minutes she received them after she left leaving me alone in the huge warehouse ten minutes after another attendant came in and then left. I waited another 10 minutes he came back without apologies like it was normal. I took the van for 2h I returned to UHAUL the mileage indicated 13 kms I was asked to pay $ 10 for gasoline in addition to the total but returned to about $ 67 for a return trip home without having done what whether it be. I think your service is below my expectations and is very expensive and this will probably be the last time I use it

Mabrouk R. 
Rating:
3.0

Customer did not leave a comment.

Kayla S. 
Rating:
2.0

Customer did not leave a comment.

Dominic R. 
Rating:
5.0

Customer did not leave a comment.

sarah m.  |  Overall Experience 
Rating:
5.0

LET THE CUSTOMER KNOW THAT THE ODOMETER IS IN MILES - NOT KM.

Shahin K. 
Rating:
1.0

Customer did not leave a comment.

Younes E. 
Rating:
2.0

Staff needs to be less resentful. Stop sending me bill to pay 1 month after I settled my last month over the internet. And be more at the storage facility instead in the office. I’ve changed box and never got my new code from the rep. That is unacceptable. Anyways. Getting a notice of lien while I don’t have nothing there proves what I’m saying.

sergio m.  |  Overall Experience 
Rating:
3.0

Planchers raboteux qui endommagent les items sur les charriots.

Felix L.  |  Overall Experience 
Rating:
1.0

Le 13 septembre j'ai ramassé une remorque à 16:29 sur la rue St-Louis a Gatineau, que j'ai rapporté à 20:30, mais j'ai été dans l'impossibilité de fermer mon contrat, et on m'as chargé $57.44 de surplus. Je qualifie cette surcharge de très malhonnête de la part de votre compagnie, et que vous foutez carrément de votre clientèle. Compagnie Américaine qui se foue des gens.

Marcel P. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Customer did not leave a comment.

Simon-Pier F. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
3.0

J'ai eu de la difficulté à localiser le camion, de plus les camions sont stationnés beaucoup trop près l'un de l'autre, les miroirs doivent être repliés afin de pouvoir reculer, impossible de voir en reculant. Les dommages sur le camion n'avaient pas tous été marqués d'un X. Le personnel sur place ne m'ont pas dirigé à la bonne place pour récupérer les clés qui étaient dans la boite du camion. Bref, ce sera plus facile la prochaine fois. Le retour s'est très bien déroulé.

Stephane S. 
Rating:
1.0

Returned equipment and waited around for a half hour. Staff were giving us the run-around telling us to talk to other people who would then direct us back to the first person. Felt ignored. Returns staff were driving around in a pickup truck moving garbage bins here and there and deliberately ignored us, then told us to talk to the people inside, whom we had already talked to. People who arrived after us were served first. When we finally got the vehicle assessed it took less than 2 mins so I was annoyed that I had spent so much time waiting and wandering aimlessly instead of being helped. Staff were unfriendly when talked to.

Everett K. 
Rating:
5.0

The employees should get bonus'. They are so helpful and polite.

Evan R. 
Rating:
1.0

Service! Service! Service! The on site manager (Tina) is very rude with clients (she kicked-out the client before me in the line-up on a Saturday morning). She takes calls for many minutes at 8:00 am on a Saturday when there is a line-up of clients. She is doing everything by herself and don't empower her employees at all; therefore they are all waiting for her to get an authorization or an approval. Great product, but very very bad service. She is very lucky that she is the only provider of trailer rental on the Gatineau side.

LOUIS BERNARD B. 
Rating:
5.0

Excellent customer service. Tanya was so very helpful and accommodating and she was a pleasure to deal with. I would highly recommend this storage facility. A very organized and well run organization!!

Steve S.  |  First Impressions 
Rating:
5.0

Excellente expérience avec le personnel sur place, Isabelle en particulier, qui a dépassé les attentes sur le plan du service à la clientèle. On peut tout trouver sur place, boîtes, sangles, bâches, etc. Fourgonnette récente et propre, mais le diable demandé lors de la réservation n'était pas disponible, ce qui m'a obligée à aller m'en acheter un (200$ imprévus). J'ai prolongé 2 fois ma location, très facilement chaque fois parce que si on loue pour 3 jours, c'est le tarif pour une semaine qui s'applique. MAUVAISE NOTE: U-HAUL communique avec ses clients du Québec en anglais! Tous les textos reçus étaient en anglais et la plupart des liens menaient à des pages de documentation en anglais. C'est absolument inacceptable. U-HAUL doit revoir toute la programmation de son site et de ses messages de réservation en ce qui a trait au choix de langue. Même ce sondage sur la satisfaction m'a été envoyé en anglais. Ça vaudrait une plainte à l'OQLF. Ce n'est aucunement la faute du concessionnaire de Gatineau, qui n'y peut rien.

Nicole D. 
Rating:
4.0

Customer did not leave a comment.

Vanessa P. 
Rating:
4.0

Not enough personnel at counter. Had reserved a truck Sept 11 for 10 am. I arrived at counter at 9.50. Finally passed at 10.45 am. Not impressed. I lost an hour of rental time.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Thalia N. 
Rating:
5.0

Customer did not leave a comment.

Luc B. 
Rating:
3.0

First I was to get a reimbursement of $14.28 that I never got. Sad

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Lucian B. 
Rating:
3.0

The service slow 5/10

josee L. 
Rating:
5.0

Customer did not leave a comment.

Louis Bernard B. 
Rating:
5.0

Customer did not leave a comment.

MATTIEU F. 
Rating:
5.0

Was convenient and near residence. Was able to applyvone free month as I had rented a van. Would have been nice to have a refund for vacating locker before sept 16. Redeemed keys on 8 september

louise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROLANDO PANEDA E. 
Rating:
5.0

Tout s'est très bien passé. L'accueil et les explications étaient très bien.

EMMANUEL B. 
Rating:
4.0

long wait at the counter

Marion K. 
Rating:
2.0

Customer did not leave a comment.

DENIS C. 
Rating:
3.0

Was transfer to another location last minute waiting time was 40 min and had to pay more miles since the location was further then the one booked online

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

tuushami g.  |  Overall Experience 
Rating:
4.0

I have not received a copy of my invoice by email as promised.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

sohail A. 
Rating:
3.0

J'ai attendu 27 minutes avant de pouvoir récupérer les clé du camion. Je me suis fait servir en anglais, au Québec. Sur le site internet, il y a l'option de NE PAS prendre l'assurance de 18$ sur le camion. Sur place, on m'annonce que c'est obligatoire.

Jean-Sébastien M. 
Rating:
4.0

Truck was very hard on gas. Cost a lot in gas for a very short trip. They are not very fuel efficient.

Serge G. 
Rating:
5.0

Verryyyy nice!!! the staff members were amazing would recommand anytime.

SAMUEL B. 
Rating:
4.0

Compensation for the fact that the truck leaked. As well as repair the truck so this leakage does not happen to anyone else.

LESLIE FRAN D. 
Rating:
1.0

Customer did not leave a comment.

maqaela-moon L. 
Rating:
4.0

Customer did not leave a comment.

martin d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMALBERTINO K. 
Rating:
5.0

Customer did not leave a comment.

Maxime H. 
Rating:
4.0

Customer did not leave a comment.

Chantal D. 
Rating:
4.0

L'attente pour le ramassage de remorque est long, 45 minutes et j'était le 4ieme en ligne. Ca a été aussi long l'année dernière.

Bruno B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Easy process, nice personal, very helpful, provided nice advise!

Adjim Y. 
Rating:
5.0

Customer did not leave a comment.

Tong C. 
Rating:
5.0

First,im so disappointe with the service, they were not honest with me from the beginning,i told them im gonna use the truck for going and coming back from buckingham at least 2 times,they put the distance like 50 km,i came back at 6pm,they made me pay extra money because i excéeded the milage on the paper,i mean how on Search they would know how much the distance is,the they told i Will pay on kilomètre but they didnt tell me that the truck runs on miles,they asked me to fill the gazolin i consumed,and i put more gaz in the tank,but they wouldnt reemburse me,because of that i canceled my account with them since i had a locker and i pay every month 137$, So yeah,im completely disappointed and i wouldnt refer this To anyone i know,

Claude N. 
Rating:
3.0

Customer did not leave a comment.

Kawtar E. 
Rating:
1.0

I booked 7 weeks in advance, reserved 21 foot truck, and when I went to pick up the truck, they said my reservation was canceled! Once again U-Haul has messed up my reservation for the second time. After arguing in store for over 2 hours, as well as being on hold For over an hour, I was given a 10 foot truck. No apology no discount. In fact I paid the same price for a 10 foot truck as I did for the original 21 foot truck I reserved! This company is no run well, and has no care or consideration for people's time.

Emily S. 
Rating:
5.0

Toute été parfait et excellent service

Hassan B.  |  First Impressions 
Rating:
3.0

Very slow service, not sure if it's was because it was September 1st, but waited 50 min. in line for a reserved van, not enough employees I think. There was a hidden insurance fee of 18$ that I was obligated to take, you should make this in the price if we have no choice to take it. A bit disappointed (speed, service and surprise fee), but it did the job. Thanks

Daniel S. 
Rating:
5.0

Thanks to Nicholas, tres gentil et professionnel! Merci

gilbert S. 
Rating:
5.0

This is the nicest Uhaul I have been to in Canada! Keep up the great work!

Rene A. 
Rating:
3.0

When we schedule a pick up for 6am it needs to be ready by 6am. We had to wait for 1 1/2 hours till van was cleaned and staff showed up. Missed our elevator booked time. Once we had the cargo van the ubox staff was amazing!!

Kylee R. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

This had to be the worse place ever to store our things. We waited over an hour to get our storage place and the service was absolutely terrible and very slow. If we didn’t need a storage, I would have never come there in Gatineau. The staff was not friendly or courteous. It’s too bad it’s the only place around that was closest to us. I will never recommend this place to anyone.

Jo-Ann M.  |  Overall Experience 
Rating:
3.0

The staff was super competent but the waiting time was too huge ! I had to wait in line for 55 min just to get my truck keys. Another customer had to wait 40 min just to buy a box ! It's not the staff fault as they tried to multi task between phone and us, but the location should hire more of them and structure the process. I see it badly managed. When a customer complaints, it holds a line, then the other staff has 10 people on the phone waiting for their turn, and the other deal between going checking the trucks and serving customers. It's not good and it's often like that. The manager should implement a proper process, like a line specifically for truck pick-up, the other for inquiry + buy stuff, and I suggest an extra person deal with phone calls and helps out when no phone calls. I saw another person that did noting, just dealing with internal stuff and wandering around. If there's a long line, priorities should shift and others work should cease so that the bottleneck is solved. I could never suggest a friend to work there because staff hass so much pressure because of a bad organization

Walid Nathan B. 
Rating:
1.0

Customer did not leave a comment.

Guillaume S. 
Rating:
3.0

Was told one time 5am-10pm went there this morning at 6am couldn't get in. Then told a different time.

Robin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juan Sandino G. 
Rating:
1.0

J'ai eu le camion le lendemain, de ma réservation j'avais demandé un 20pi mais il n'avait pas,1 journée de retard! Un déménagement c'est une planification! R/V à 10 hrs, arrivé à 9:45 hrs servi à 11:15 hrs , beaucoup trop long,il aurait fallut que je passe en arrivant , j'étais déjà en retard dans mon déménagement de 1 journée!!! J'ai eu un crédit de $50 mais j'aurais aimé que les accessoires et le millage en surplus sois crédité….

Yvon C. 
Rating:
1.0

The counter service was completely unacceptable. I arrived at shortly before 11:00 for my 11:00 rental of pickup truck and auto transporter but did not get to the counter until noon. There was only 7 persons ahead of me. There was at times 3 people on the counter but nobody being served because all personnel were either on the company phones or their cell phones. It's hard to believe it took 2-3 people 1 hour to complete 7 contracts. When I got outside the pickup I rented was being used to move another trail and it took another 25 minutes before the Auto transporter was hooked to the truck. Poor poor service.

FREDERICKJ H. 
Rating:
5.0

NO comments to provide

Isabelle MC G. 
Rating:
5.0

Camion de qualité, très apprécié Super bon service, merci à toute l'équipe

guy S. 
Rating:
1.0

After 1 hour of delay our booking got changed to a different location (12kms away) and on the top it was closing in 20 minutes. We had to risk our lives to get the truck. Later, it took us another 45 minutes to get the keys. All in all, got everything set up 2 hrs late.

Sunny V. 
Rating:
5.0

Customer did not leave a comment.

Dominic G. 
Rating:
4.0

Signage to direct returns to a different lineup than pickups would be helpful.

GLENW B. 
Rating:
4.0

Customer did not leave a comment.

Alain C. 
Rating:
3.0

Customer did not leave a comment.

Winston L. 
Rating:
5.0

Customer did not leave a comment.

Jean -Marc D. 
Rating:
5.0

Great and helpful staff

Guy F. 
Rating:
1.0

I rent a truck for the day and no truck were at the location. You guys gave me a truck for 2 hours because you had another reservation at noon. I had to rush my hole moving because of your mistake and on top of that you charge me an extra fee for the gaz. It's my last time renting with Uhaul for sure. Everything was a mess.

Mathieu L. 
Rating:
5.0

Customer did not leave a comment.

Syed Ali R.  |  First Impressions 
Rating:
5.0

Only thing I found was the 3 counters should be open at all time. Found myself waiting between 20-30 min wait in line

Linda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rene B.  |  Overall Experience 
Rating:
5.0

Sheldon, super friendly and nice Uhaul employee in Gatineau St-Louis.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Mathieu L. 
Rating:
5.0

Customer did not leave a comment.

Syed Ali R. 
Rating:
1.0

Customer did not leave a comment.

Cindy L. 
Rating:
1.0

Manager was the rudest person i have ever met. Hung up on me when asking questions and clearly didnt want to be working there. Awfull experience will not use uhaul services again because of that specific employee.

Phyllip D. 
Rating:
4.0

L'attente pour parler à un préposé du service à la clientèle a été longue. Le service reçu par la préposée du service à la clientèle était très bien. Il serait bien de nous informer que la location se fait au mois, ce qui veut dire que si on ajoute 5 jours d'extra on paye un mois complet.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
3.0

The employees do their best. But it is evident that they are over worked. Wait time the last three times I was there was well over 30 min. More employees are required for the amount of work required. As a result the customer has a longer wait time than required.

Goldy D. 
Rating:
5.0

Merci à L'équipe UHaul de Gatineau sur la Rue Saint Louis. Vous offre un excellent service.

Stéphane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

pierre G. 
Rating:
3.0

Bravo aux personnels.

Alain Roger N. 
Rating:
2.0

The truck was kind off too old and or need to be repaired or replaced. The service at Gatineau saint Louis branch not the best. My reservation was at 8 , I've arrived 7.30 there was a line and only one girl who took her time and spent like 30 minutes with each client. Suddenly there an other one who came from outside and left then she came back with a coffee cup from Mac and she parked her car on the handicap ♿ station. She entered the room and started screaming on people asking them to back forward 🙄 like 2 or 3 meters from the counter she was completely rude and uncomfortable to work with. She called me on f** way like she was paying me money to buy her service, and when I've asked her if I can change my truck to smaller one she said in stupid way no I don't I have any disponiblety but she has cz I saw like 5 small truck outside. And she didn't even check her system...at the end I guess she is the responsible or the manager. No I don't recommend this service otherwise you choose the good people to work with you.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

IAN S.  |  First Impressions 
Rating:
1.0

J'avais un rendez-vous à 7h du matin à u-haul de 341 Boul Alexandre-Taché, Gatineau, mais j'avais pas l'accès pour récupérer mon camion car ils ne l'ont même pas préparer d'après votre agent de clavardage et il n y'avais personne sur place, Et au clavardage une personne anglophone qui m'a répondu et je devais à chaque fois faire la traduction pour communiquer avec elle mais sans m'avoir aider. J'ai dû appeler tous les numéro de u-hull et tout le monde parle qu'anglais. J'étais obliger d'appeler un ami anglophone qui a réussi d'avoir un autre rdv à u-hull de saint louis à 10h, les 3h d'attente j'ai payé les frais des déménageurs. Au lieu d'économiser j'ai dû payé plus cher à cause de la mauvaise gestion de vôtre service.

Zouhair T. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
1.0

Votre gérante tania a une mauvaise attitude envers le personnelle et les clients..et vous ete une gagne de voleur car vous ne faite pas de prorata donc ca ma coûté 224.00$ pour 5 jours d'utilisation..et Jai toujours louée chez vous les camions et entrepôt..ben cetais la dernière fois pour moi..et il ya un manque de personnelle donc l'attente es très longue en magasin..même votre propre personnelle le dit que ca pas d'allure detre seul et de tout gérer. Donc non je ne recommande pas uhault et j'ai été très déçu de vous Maryse

marise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  First Impressions 
Rating:
5.0

Will advertise for you and with all the products you have for sale. Very nice location and building

Diane F.  |  First Impressions 
Rating:
1.0

Worst service I've ever gotten, anywhere. Wait times of around 1hr 30 mimutes to 2hrs on truck pick up and drop off, on move-in and move-out.

Jonas F.  |  Overall Experience 
Rating:
2.0

It has to be a joke that this facility asked to be evaluated like the numerous 1stars comments on every reviewing platform are not enough. Never have I experienced such blatant disrespect, overcharges, hidden fees, nonchalant and really uncaring customer service. So if you’re very familiar with Uhaul policies and all and need little to 0 assistance to do anything at all. Go ahead and choose this place. If not, IM BEGGING YOU TO READ this comment and all the other ones. So this place is like a prank TV show except the they’re are pranking you on how much disrespect you can handle. Gosh First of all l, do not try to call there. No really. Do. Not. Will they pick up ? Sure. Will they answer you ? NO. You will be left inline to wait while listening to them pretending to be busy for numerous minutes. Should you go there in person then ? Absolutely ! But please do so at the first rays of sunshine as they are so slow that pass 9:30a waiting in line is sufferable. There are plenty of employees but only 1-2 on the counters that also tour new customer and show storage unit. So nobody will help you. The other ls just stand around the place smoking. Make sure you double lock your storage units and that you record/take pictures of it before and after moving or they will try to hit with fees. Print your order summaries to the office or they will try to make pay twice the same fees. Call in advance to check on your truck or storage units as their $50 reservation warranty is just for show. Insist (or bring someone that can insist) on being shown to your storage or your truck in person; especially it is your first time. Or for any damages it’ll be your words against theirs. Take pictures. It’s just bad all around. And since I have used and seen friends use other Uhaul facilities elsewhere, I know the service can be much much better here.

Sarah B.  |  Overall Experience 
Rating:
5.0

Good service 👍

ALAIN N.  |  First Impressions 
Rating:
5.0

Le temps d’attente pour le comptoir de service est trop long. Il faut plus de personnel.

GILLES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alizée D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisabeth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saintenise J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Online Move In 
Rating:
3.0

Perdu plus de 2 heures en attente en ligne au magasin et en plus j’ai été obligé de changer de local de storage car là commis m’avait assigné un local qui était pas dans le système.

Robert B.  |  First Impressions 
Rating:
5.0

Even if it was the first of the month. They were kind, funny and helpful! I do recommend!

Annick C.  |  First Impressions 
Rating:
4.0

The only huge problem I found was waiting for service. The poor girl was alone to do all the work. I waited 2hrs and 20 minutes to finalize the truck rental. I owed 1.65$ and I found that to be discusting to wait that long. That is shameful to put one employee to serve all these costumer. You need to review your work ethics and have more staff on hand. Thank you

wayne p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rene B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean-marc h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CELESTIN B.  |  Overall Experience 
Rating:
4.0

Due to someone not emptying out their locker I was sent back to the office to change lockers. A minor inconvenience, but I was surprised the system showed that it was empty

justin o.  |  First Impressions 
Rating:
5.0

The storage facility was clean and secure and the staff were friendly, helpful and efficient. A great experience.

andrew 8.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  First Impressions 
Rating:
4.0

Il serait judicieux d'avoir plus de personnel au comptoir, puisque l'attente est très souvent très longue et désagréable.mais en général ce fut une belle expérience. L'attente au téléphone aussi assez longue, preuve de manque de personnel pour donner un meilleur service.

marcel m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  Overall Experience 
Rating:
2.0

L’unité était encore barré quand on nous l’a assigné.

JUSTIN JACK STEV P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francois b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrina r.  |  Overall Experience 
Rating:
4.0

I was referred to your facility because by a friend who advised that you provided rcmp/military discount. Except for the fact that my initially issued discount was removed from my account with no explanation, I was pleased with the facility and the staff service provided. I liked that you provided heated storage, the facility was always clean and easily accessible.

Natacha L.  |  Overall Experience 
Rating:
4.0

Le processus pour obtenir un casier de libre entreposage a été pénible. Même si j’ai fait une réservation pour une certaine date, le casier n’était pas disponible. J’ai du retourner 3 fois avant d’avoir un casier, et celui-ci n’était pas la taille demandé. La période en question était pendant la période de déménagement alors je peut comprendre une certaine confusion mais le processus est compliqué.

PIERRE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristal C.  |  Overall Experience 
Rating:
5.0

Service courtois, professionnel et accueillant. Malgré la folie du déménagement du début juillet, une bonne dizaine de clients en même temps, ce fut assez rapide. J'ai bien apprécié.

Stéphane L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Francesca R.  |  First Impressions 
Rating:
5.0

It was a great experience considering the circumstances in which we had to move things into a locker were not ideal. The staff were extremely helpful and friendly!

francine b.  |  Overall Experience 
Rating:
5.0

Très propre endroit et sécuritaire.

Marcel G.  |  Overall Experience 
Rating:
1.0

Espace de déchargement à l'arrière trop petit . On se fait crier après l'employer pour ce tasser !! J'avais réserver un 10x15x10 la journée de mon déménagement et le matin même on me dit bin non tu n'a pas d'entrepôt car sont toute plein. Il a fallu que je vide les restant d'un autre locataire pour être capable de mettre mon stock mais en plus c'était un 10x10x10. Résultat j'ai du stock chez mes deux voisin...

frederick t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  First Impressions 
Rating:
5.0

Excellent service de Tania et Chantal.

Jayson P.  |  First Impressions 
Rating:
1.0

Du debut a la fin j’ai eu des problemes de reservation, de facturation la gerante Tania est tres mal organiser !

ERIC L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILLES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaston L.  |  Overall Experience 
Rating:
4.0

Seul bémol, nous avions réservé un type d'unité, mais en arrivant, on nous a indiqué que la plateforme de réservation de UHaul ne nous réservait pas CE type d'unité, mais bien UNE unité. Nous avons donc dû débourser plus pour louer une unité plus grande (plus grande que celle réservée et aussi plus grande que nécessaire) puisqu'il n'y avait plus d'unité telle que réservée...

Eric L.  |  Overall Experience 
Rating:
5.0

Toujours un super bon service!

Jason O.  |  First Impressions 
Rating:
5.0

Chanelle, the lady working there was friendly and professional. She helped me to make sure I had all that I needed.

Olivier I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-François C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benoit s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natacha m.  |  Overall Experience 
Rating:
3.0

First reserve a storage of 10x15 on line. Went to check, if all was ok at the U-Hall center, I was told that they were no 10x15 available (but there were 3 when I reserve) , He reserve a 10x10 and a 5x15 for me and I had to pay for my padlocks which was free on line. When I got my truck, I was told that there was one 10x15 available but I still paid my padlock. A bit average concerning the service. ,

Pierre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alain s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  Overall Experience 
Rating:
4.0

Les services étaient bon, mais en date du 15 mars 2021 nous avons connu des dégâts d'eau dans notre entrepôt 2288 de U-HAUL Gatineau. Bien de nos biens entreposés en ce lieu sont endommagés. Nous avons formulés une réclamation à U-Haul Gatineau, en s’attendant à une réaction et une réponse adéquate pour réparation. Mais jusqu'à notre départ, nous n'avons reçu, même pas un accusé de réception de cette réclamation. Et là, c'est une très mauvaise approche clientèle. Je pense que vous devez traiter vos clients comme vos invités, au même titre que les membres de votre propre famille, pour espérer les garder le plus longtemps possible. Franche collaboration.

Samuel K.  |  Overall Experience 
Rating:
5.0

Très propre et bien tempéré!

celine l.  |  Overall Experience 
Rating:
5.0

Un entrepôt incroyable. Employer très poli, prêt à aider et très propre

Denis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denis JR L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nathalie e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zaheed K.  |  Overall Experience 
Rating:
4.0

Service and staff is very poor quality....

chad h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jean-claude g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michel g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michel Sebastien G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
5.0

Just want to say if it was not for the UHaul manager at the storage we would have had a real mess. 3 days before we were to move they cancelled the 20 foot truck saying they made a mistake They offered only a cargo van which moving a 2 bedroom condo would mean a lot if mileage and about 15 to 20 trips. Not everything as well would fit. We had no choose no one could help us. After driving in from Montreal 3 hours we hotb the truck in Ottawa uhaul and then went to the move in Gatineau Head office arranged a free UHaul storage to get everything in as the plan was to drive all back to Montreal but now we could not. Got To Gatineau storage and with even the confirmation letter they did not have the 10 x 15 we had been promised What s mess. Finally they were able to find us a locker plus let us rent a 20 foot truck for 2 hours At $79.00. Plus we paid the cargo van. And a 20 foot truck charge for Saturday May 15th when we have to drive back to Gatineau pack the truck and again drive back to Montreal. The manager did her very best and we are grateful but I would like a refund on the cargo van which was a terrible job that we had to move with till 1pm in the afternoon . Please can you get back to me. Thank you Elaine Lewis Mario Boutin 438 862-4892.

mario b.  |  First Impressions 
Rating:
5.0

Tania manager est très très formidable elle m’a aider avec beaucoup de problèm est régler sa avec courtoisie merci à l’équipe

Charles B.  |  Overall Experience 
Rating:
5.0

Service efficace et section entreposage très propre et spacieux. Juste à noter du côté sécurité, ils semble que la porte arrière côté ouest est entre ouverte régulièrement. Peut-être que ceci est relié au fait d’un bris du système automatique d’ouverture de la porte de garage.

Pierre P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vickie B.  |  Overall Experience 
Rating:
3.0

I reserved a locker but as I got there, was informed that... * the system was down, so they could not find my reservation * I had booked a 5 X 8 locker, but none was available, due to the inefficiency of the computer system * even if a price was given to me at the reservation time, since I had to take a 5 X 10, I had to pay more than the initial quote, or downsize my reservation, which was not possible So the staff was nice but the fact that I had to go back and forth, trying a 5 X5 (too small) come back for a 5 x 10 and pay more, was not pleasant to say the least

Eric L.  |  First Impressions 
Rating:
1.0

Le personnel fut génial, tout les employés à l'exception de la gérante, Tanya. Pire experience client des 20 dernières années, rude, condescendante, avec attitude, toujours l'air frustrée etc. Tant et aussi longtemps qu'elle sera employée par U-Haul, je ferai tout en mon pouvoir pour que moi et les miens, incluant famille et amis, ne fassent pas affaire du tout avec U-Haul. Merci

martin v.  |  Overall Experience 
Rating:
5.0

Merci

MICHEL S.  |  Overall Experience 
Rating:
5.0

jai été déçu de voir que j’avais beaucoup d’excrément de souris en ouvrant mon locker le mois passer ... sinon le reste etais bien

jonathan p.  |  Overall Experience 
Rating:
5.0

The absolutely best run and maintained rental and storage operation I have utilized and I have used many over the years. In fact it is one of the TOP 3 rental and service experiences in my life. Staff are kind, courteous and beyond professional, provide solutions that are outside the box. Employees go above and way beyond expectation. Always ready to help their clients and their colleagues. They are a close knit group and are like a family and they take pride in the quality of their work and in being able to provide the client a top-shelf client experience and their work ethic and dedication to the client is exceptional. All of the above is the result of the Management group led by Tania Masse. Like any business the General Manager has to be able to get the best out of their staff and she has excelled at this. I have never seen a manager who has been able to hire great people, train staff, have them all on the same page every day they come into work and have them all buy-in to the corporate culture Tania has nurtured and embedded into the daily routine. Under the guidance of Tania the culture is top notch and it clearly resonates with her employees in all areas of the operation. I don’t have to name the names of all the staff because the general attitude of each employee is almost identical and this positive “Welcome to U-Haul how can we help you today” and “Can Do” attitude is visible everywhere and by everyone from Management, Counter Client Service staff, the staff that clean and prepare the trucks and those that clean and the storage facilities and ensure the courtesy equipment like dolly’s are available and also to the mechanics and garage staff that repair and maintain the trucks so the client has a safe and worry-free trip. I think I have clearly made my point of how my experience has gone since I discovered the St.Louis, Gatineau location. I will never go anywhere else for moving and storage requirements. To provide a typical example of the work ethic of the staff member, without naming the employee, I own a Queen sized IKEA Malm bed with a clamshell design which opens up Queen sized storage under the bed below the heavy metal frame. All to say it’s a nasty, heavy and has a lot of Hex key nuts and bolts. I commented to the employee that the metal frame would need to be totally dismantled and that I had brought a manual hex key and I would be back to dismantle it once I prepped my SUV to receive the frame which was already more than full which I was prepared to do because it was after hours and obviously it was not his job to do that while his wife waited outside to pick him up after work. Well to my surprise the employee, without being asked other than my passing comment and before I returned to dismantle the frame took it upon himself to pull out his drill driver, grabbed the 2 sizes of hex bits needed and while I was away he dismantled the heavy metal metal frame, bagged the bolts and nuts and was stacking the wooden latts that the mattress sits on. That dear U-Haul C-level Executive Management is INITATIVE in going way beyond the call of duty and that credit goes to that employee and others that perform like that 7/24/365 in Gatineau. I have never seen that at any other U-Haul be it the corporate locations or the 𝘊𝘰-located locations inside Oil Changers or Convenience Stores most of which are Epic Failures. I now drive more than 12 kilometres bypassing 2 𝘊𝘰-located places straight to St Louis in Gatineau because I value all the values Tania has instilled in her team. Your General Manager is the hardest working person there but everyone works very hard because Tania does. Comparing Tania in Gatineau to other locations I firmly believe Tania deserves a healthy raise or at least several more percentage points on her performance management bonus. I have great expectations for the Innes Road location in Ottawa with the new hire of Melanie who worked under Tania since Tania started in Gatineau. Brent McLaughlin CPA, CMA (613) 614-7106

Brent M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Erica U.  |  Overall Experience 
Rating:
5.0

bon service, propre et les équipement en place tres pratique.

jean-claude g.  |  First Impressions 
Rating:
4.0

Clean environment I will always recommend a friend, the staff are very friendly good customer service 👌🏽👌🏽

Saintenise J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Normand S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
1.0

I left the storage because I have not been treated by the manager herself like a customer would like to be treated. She is rude when speaking to people, speak louder, yelled on me and is not patient at all when comes the time to listen to the customer. I paid the full month but decided to leave and find another storage while 3 weeks where still remaining on my account for that month of March. I would like those 3 weeks to be refund on my credit card and I am not expecting to go that location anymore. I am not the only customer, but I think I deserve to be treated with respect as a customer.

Seydou D.  |  Overall Experience 
Rating:
5.0

Le service est excellent. Le personnel est très serviable et aimable. J'ai beaucoup apprécié mon expérience chez Uhaul. Un grand Merci. À la prochaine!

sandra b.  |  Overall Experience 
Rating:
4.0

Le seul bémol est la porte #4 non fonctionnel.

Danny S.  |  Overall Experience 
Rating:
5.0

Uhaul Gatinea on St-Louis Great job To Mel (Staff), she deserves recognition. Professional, effecient! Well appreciated Merci

mat l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artem L.  |  First Impressions 
Rating:
3.0

Le service est impeccable. Le vrai problème sont les réservations et la vrai disponibilité des véhicules ou de l'entrepôt. À chaque fois que je fais affaire avec U-Haul, il y a un problème à régler... Cette fois-ci, je n'ai pas pu réserver mon entrepôt en ligne de 7x10 car la date était figé. J'ai dû appeller. L'attente pour le service au téléphone ou en personne est exagérément lent ! Ensuite, la préposé me réserve mon entrpôt au téléphone. Sauf que lors de la récupération de mon contrat, il n'y a plus de 7x10 de libre. J'ai du choisir un 10x10 sans accomodations tarifaire. Ça me fâche énormément ! De plus, lorsque j'arrive à mon entrepôt avec le camion loué plein, le numéro de l'entrepôt alloué est déjà prit, et les employés ont terminé leur service ! Vous avez besoin d'une bien meilleur organisation , c'est urgent !! Sans compter les dernières locations de camion... Il y a avait un problème avec le compteur du véhicule qui nous chargeait 50 km alors qu'on en avait fait moins de 20km. Sinon, la réservation qui n'avait pas fonctionné. Mais que se passe t il avec votre compagnie U-Haul ? J'aimerais bien vous recommandé pour vos prix et vos installations chauffés mais à quoi bon si on trouve toujours des problèmes de dernière minutes. Enfin, connaissant mieux comment ça se passe, je prévoie toujours au moins 1 h d'avance pour régler le problème qui se présentera. C'est triste ! :/

Anick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
2.0

Le site web. U-haul fonctionne excessivement mal. Pas toujours capable de se connecter, impossible de retirer des articles du panier, problème avec paiement automatique, impossible de voir les paiements effectués. Je quitte en partie pour cette raison. Sinon, le personnel est impeccable et super aidant. Ils ont su me venir en aide à chacun des problèmes que j’ai eu causé en partie par le site web.

Jade L.  |  Overall Experience 
Rating:
5.0

Fantastic!!!!

Louis B.  |  Overall Experience 
Rating:
4.0

There are no covid rules online. We automatically wear masks, but there were many people there inside with no masks and it freaked me out, there are signs on the doors but nothing on the site or in the emails received. Please update this, as we primary caregivers to my mother who is a high risk for catching it. Otherwise it was quick and easy, and pretty straightforward once we figured out where to go! Very clean and impressed with the maintenance.

Amy N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Les gens qui travaillais quand j'étais la étaient très professionel! Super belle équipe!

Marc P.  |  First Impressions 
Rating:
5.0

Tanya and her team are the best i keep coming back for all my storage needs and truck rentals.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  Overall Experience 
Rating:
5.0

Très bien.

Marcel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josee B.  |  Overall Experience 
Rating:
4.0

A toutes les fois que j ai faite affaire avec le personnel Toutes étais professionnel et il ont toujours répondu à mes question Excellent service

Stephane P.  |  Overall Experience 
Rating:
5.0

Pour la première fois j’ai entreposé des choses dans entrepôt UHaul a été fantastique. J’aime comment c’est propre et sécuritaire.

elna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephane m.  |  Overall Experience 
Rating:
5.0

Merci pour la façon donc vous traitez vos clients, ne changez pas, soyez toujours au service vos clients.

louissaint Sybille M.  |  First Impressions 
Rating:
3.0

my only complaint was a dead mouse found in the storage unit and mouse droppings everywhere. We now litterally have to wash and dry clean everything.

Charles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
1.0

L'expérience d'entreposage a été pénible du début à la fin. J'ai du me débarasser de plusieurs de mes biens dû à une sorte de peste dans mon entrepot. Je n'ai reçu aucun dédomagement et aucune assurance est offerte ou disponible. Je n'ai reçu cette information seulement après. La gérante n'a fourni aucune aide et a été désagréable tout au long du processus et elle est une des plus grandes raisons que je n'utiliserais plus jamais les services de UHaul,

Stephanie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikaal W.  |  Overall Experience 
Rating:
5.0

Nous ne pouvons pas demander mieux tout a ete pour nous excellent autemps employer que propreter merci beaucoup

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryline n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean michel b.  |  Overall Experience 
Rating:
5.0

Friendly & very helpful customer service more than my expectation & phenomenal service

Ahmed T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  Overall Experience 
Rating:
1.0

Stop yelling at customers to follow COVID guidelines when your two employees at the help desk don't even wear their masks. Please kindly get your own staff in line before berating the customer for being too many people in the room.

Albert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Maurice C.  |  Overall Experience 
Rating:
5.0

Thank you for good services

Guildo C.  |  Overall Experience 
Rating:
5.0

Je loue à l'occasion des camions de chez vous. Je reçois toujours un excellent service. Merci spéciale à Mélanie qui est toujours en mesure de prendre bien soin de ses clients. Bravo! C'est la première fois que j'utilise le service d'entreposage. Incroyable comment les lieux sont impeccablement propre. Continuez votre excellent travail. Merci Gary Doxtater

Gary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emanuel A.  |  Overall Experience 
Rating:
5.0

Le personnel est très gentil, Daniel est d’un grand aide et diplomate. Je suis moi même entrepreneur et je reconnais que votre entreprise est entre bonne mains.

Stephane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pier-luc c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andy s.  |  Overall Experience 
Rating:
5.0

Not enough employees at the front desk.

Michel H.  |  First Impressions 
Rating:
5.0

The attendant Melanie was super, very nice and helpful she really deserve the 5 starts. Thanks Melanie.

Gerardo G.  |  First Impressions 
Rating:
1.0

Overcharge me for a month and they cut my lock

tien v.  |  Overall Experience 
Rating:
5.0

Les employés au location rue St-Louis à Gatineau sont extrêmement serviable et généreux. Ils sont allés au-delà pour moi.

Sarah D.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with the manager Tania. She was very helpful, professional and she made sure all my needs were met. Great job Tania. Rose Marie Roy

Rose-Marie R.  |  Overall Experience 
Rating:
5.0

I had very good service each time I went. the staff was polite, and helpful. Storage clean, accessible, and secure. Great experience overall

Jessica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanneck Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inessa S.  |  Overall Experience 
Rating:
5.0

Uhaul had all that i was looking for from the vehicle to the storage. All was easy to follow.

Shirley T.  |  First Impressions 
Rating:
5.0

Back in February 2020, it was an emotional time, emptying and storing valuable memories of my parents that passed in Oct and Nov 2019. This was the first time I used UHaul's storage facilities. I had rented trucks and trailers in the past. Everything was clearly explained to me as to my needs. It was great to know that a military discount was offered, which was a factor that played in my decision to set up an account. Auto-paying was great, as I never had to remember to make my monthly payment. I received an email each time a payment was processed or when important information (such as COVID-19 process) needed to be relayed. I visited my locker a few times to remove and add items. This was done with ease. Motion lighting, secure swipe card and the use of UHaul carts and dollies made it even easier and safer. This past week, it was time to move the items out and I was impressed how staff accommodated the moving van outside the back bay to load up my late parents items to be moved long distance for family members. My experience with UHaul was great. If the need arises again, I will look at giving them my business. Thank you.

susan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clairette l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois P.  |  Online Move In 
Rating:
3.0

À part problèemes : 1) avec les directions données pour trouver l'unité de storage 2) la sur facturation 2 fois! 3) Et l'envoi d'un avis de retard de paiement 1 mois après avoir quitter l'entreposage!

Genevieve R.  |  Overall Experience 
Rating:
4.0

J'ai vécu une fâcheuse situation à la fin de mon contrat avec U-Haul . Je devrais libérer l'entrepôt le 29 septembre et je l'ai le 27 septembre pour éviter des problèmes . L'employé qui devrait faire la mise à jour de mon dossier et résilier mon contrat ne l'a pas fait . Et U-Haul a continuer à m'envoyer des factures . Jusqu'à Hier ce problemes n'était pas résolu . J'espère que cette fois s'est reglé pour de bon . MERCI

OUROH P.  |  Overall Experience 
Rating:
3.0

Problème d’alarme sur mon locket A toute les fois que j ouvre la porte elle sonne même si je suis logger

Mario B.  |  Online Move In 
Rating:
3.0

Ca a ete très long lors de la location. Les employés n’avaient pas l’air de trop savoir quoi faire, on nous a donné un espace ou il y avait deja un cadenas. Apres avoir amené tout un gros voyage de nos effets on a du retourner a l’accueil pour se faire allouer un autre espace ailleur.

elise carriere c.  |  Overall Experience 
Rating:
5.0

Vous êtes Formidable

Gasole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amer O.  |  Online Move In 
Rating:
2.0

Tania Masse crie constament sur la clientelle! Elle semble détester chaque personne qui entre dans le commerce.

Maurice P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronal T.  |  First Impressions 
Rating:
5.0

They were fantastic!

Lisa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
5.0

U-Haul de Gatineau a répondu à nos attentes telles que nous nous attendions avec professionnalisme. Merci et à bientôt j'espère.

JOCELYNE P.  |  Overall Experience 
Rating:
3.0

Bonjour, Mon déménagement s’est bien passé, mais j’aimerais vous informer de quelques points désagréables qui m’ont causé un stress inutile. J'ai réservé à plus d'un mois à l'avance et la gentille dame m'a mentionné de venir la veille pour quelle me donne le code et le numéro de l'entrepôt. Et elle a pris le temps de me montrer le fonctionnement des alarmes. Lorsque je me suis présenté la veille, le 29 octobre 2020, l'homme derrière le comptoir m'a dit d'attendre au lendemain matin pour faire le contrat de location. J'ai insisté pour le faire afin de ne pas perdre de temps avec le déménageur le lendemain vu l'achalandage et le temps d'attente en ces temps-ci. Il a accepté et m'a fait le contrat avec une location d'entrepôt à l'intérieur malgré ma demande pour un entrepôt à l'extérieur vu le déplacement d'une établie de 12 pieds me disant qu'il n'y en avait pas de disponible à l'extérieur?? Pourtant, la dame rencontrée lors de ma première visite m’a dit que ce n’était pas nécessaire de faire le contrat et payer à l’avance, que je n’avais pas à m’inquiéter, car il y avait beaucoup de disponibilité. Le 30 septembre au matin, je me suis présenté à nouveau au comptoir pour demander un changement d’entrepôt en expliquant que j’avais une établie de 12 pieds et qu’il serait difficile pour les gars du déménagement de circuler dans les corridors des entrepôts intérieurs. La dame qui m’a reçu m’a offert sans problème un entrepôt extérieur. Et elle nous a même donné deux autres entrepôts extérieurs pour réussir à entrer tout ce que j’avais. Autre point, un des entrepôts qui nous ont été assignés avait un lave-vaisselle à l’intérieur. Il n’a probablement pas été vérifié entre deux locations. J’ai mentionné aux personnes qui étaient aux comptoirs qu’on le laisserait à l’extérieur de l’entrepôt. Et un dernier point, le dispositif pour activer et désactiver l’alarme à l’extérieur ne semble pas fonctionner. J’ai dû retourner à l’intérieur voir les gens au comptoir et ils ont activé l’alarme à l’intérieur.

francine c.  |  First Impressions 
Rating:
5.0

Et surtout en plein COVID-19 de donner un bon service et de plaire à tous monde Oui je donne 5 étoiles

Michel P.  |  Overall Experience 
Rating:
4.0

Je vous encourage d'envoyer un message a tous les locataires d'espace intérieur de porter le masque. J'ai croisé deux jeunes personnes qui n'en portsoent pas et je n'ai pas apprécié.

Michel M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

L’employé Mélanie Dupont était très professionnelle et efficace. Cette dernière était très occupée mais a trouvé la façon courtoise de s’occuper de tout le monde. Vous avez une excellente employée en cette personne.

Marie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  First Impressions 
Rating:
4.0

The whole process was great except for the wait time to pick up the truck and hold times for the phone. Call back option would be awesome.

Sylvie C.  |  First Impressions 
Rating:
5.0

Personnel tres bien

Denis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  First Impressions 
Rating:
5.0

Everything super good :) very cheap and very efficient staff

Freddy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
4.0

Tamia was great.

john n.  |  First Impressions 
Rating:
5.0

la personne qui m'a servi était très gentille

Daniel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  First Impressions 
Rating:
3.0

DIrections on how to get to the unit were POOR. We wasted 20-25 minutes just to locate it and then, to find the proper place to park the trailer to unload it. Try to go back and ask an employee, but no one was available.

Genevieve R.  |  First Impressions 
Rating:
5.0

Je fait afaire avec U-Haul depuis des années et toujours reçu un bon service

Cindy B.  |  First Impressions 
Rating:
5.0

Tania and all her staff were great, helpful and actually went out of their way to help. Thank you to the entire Uhaul crew on st Louis street in Gatineau. Christopher Lafleur

christopher l.  |  First Impressions 
Rating:
5.0

Very good service and location

Guildo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elie R.  |  First Impressions 
Rating:
5.0

The young lady who helped me wend above and beyond to help me find a good locker, gave me advice of size of locker, highlighted options that would save me money, and took great care in explaining the process for accessing a locker, the codes, and even put extra information on my file as someone else would be moving my items into the locker. She was excellent and kind.

Claire F.  |  First Impressions 
Rating:
4.0

Melanie was the staff member that assisted me. She was wonderful! Everything was explained to me clearly, she was efficient, professional and provided great customer service!

Natacha L.  |  First Impressions 
Rating:
5.0

Excellent service merci !

samuel l.  |  First Impressions 
Rating:
5.0

Excellent service a Gatineau avec Melanie! Merci!

carole v.  |  First Impressions 
Rating:
5.0

otre succursale Gatineau sur le chemin du golf, Tous vos employés sont exellents, la courtoisie, services, la propreté des lieux, vos employés connaissent leurs travail, Aiment leurs travail. Nous avons une accueil chaleureuse, SUCCÈS. Melanie Gérante gère plus que parfait

anick B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wes h.  |  First Impressions 
Rating:
1.0

I know these are tough times for everyone and I'm willing to forgive one or two things, but there was a lot of unnecessary stress during this process. I did the "Rent Now" option online. My contract says I'm being charged $89.95/month, but my first bill says $92.65. I emailed the contact email about it (849071_GM@uhaul.com) and got no response. This was 9 days ago. Unrelated, I called about dropping off the truck and the woman I spoke to said I could not access my rental unit on Sunday because they're closed. I explained that I did the Rent Now option and she said I would still need to finish the contract with a representative (which after some research I discovered is not true). So we arrived on Sunday and one set of doors was wide open. So was one fo the inner doors. We found our unit and when we tried to open it, an alarm went off. So I called customer service and was forwarded to the alarm department (or something like that), who told me the alarm was not showing up in their system. When we got in the unit, the back foot or so is unusable, because there's a big pillar on one side and rat poison on the other that says "do not touch." So my 5x8 is more like a 5x7. Overall, terrible experience.

Kevin S.  |  Online Move In 
Rating:
5.0

In this time of Covid 19, I felt safe and well taken care of.

charles g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATACHA M.  |  First Impressions 
Rating:
5.0

Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!

michel s.  |  First Impressions 
Rating:
5.0

Really like m'y expérience thank you all

martin m.  |  First Impressions 
Rating:
4.0

Super entreposage

Perfecto E.  |  First Impressions 
Rating:
5.0

good timing for filing my request, visit the storage room before handing, thank you Mel.

Richard W.  |  First Impressions 
Rating:
5.0

Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.

Gayle S.  |  First Impressions 
Rating:
5.0

Very nice reception and assistance as required

christiane c.  |  First Impressions 
Rating:
4.0

the only negative is that the storage is far from the garage entrance...

Richard F.  |  First Impressions 
Rating:
5.0

excellent sercice on the spot.

Denis M.  |  First Impressions 
Rating:
5.0

Excellent customer service and great facilities! I would recommend this location to anyone!

Emy T.  |  First Impressions 
No reviews have been submitted for this location.

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