Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

2658 reviews

266 Rue Saint-Louis   Gatineau, QC J8P8B3

(819) 669-5335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(819) 669-5335

266 Rue Saint-Louis
Gatineau, QC J8P8B3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mario L. 
Rating:
3.0

The entire staff seemed happy to be there and very friendly. However, I several of us had to wait about 35 minutes to be served, which means I wasn't able to pick up my reservation at the time I had booked and I had to make a phone call to modify my plans . There were a few customers ahead of me when I walked in. Unfortunately the only girl at the desk was left alone to help every customer while alternating phone calls in between, sometimes answering several calls at once. I counted 4 different employees, including the manager herself who were very non-chalantly walking around and chatting with the receptionist, all with smiles and a positive attitude. The work ethic is what lacked. Any one of them could have assisted the employee handling everyone since another spot for service with a cash was present but unmanned. At one point, while serving a client the customer service enployee recieved a phone call with a specific question requiring the manager. Imo, the manager should have at that point taken the call herself or helped customers in line. Instead she retired to her office and closed the door after telling the employee what to respond. Great energy from the staff again, clean location, but my experience was a bit tainted by the fact that I had to wait so long to be helped without any perceivable valid reason.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Rocky A. 
Rating:
1.0

Customer did not leave a comment.

Anas B. 
Rating:
5.0

Customer did not leave a comment.

Roch B. 
Rating:
3.0

Customer did not leave a comment.

Deivy C. 
Rating:
4.0

Nous avons eu des problèmes avec notre réservation qui a été faite a hull mais location sure st-louis nous ont accommodés

MATHIEU D. 
Rating:
5.0

The storage facility was clean and secure and the staff were friendly, helpful and efficient. A great experience.

andrew 8.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justine F. 
Rating:
5.0

Customer did not leave a comment.

Christian T.  |  First Impressions 
Rating:
3.0

The young lady at the desk was slow. She ignored us for 12 mins although there was no other customer in front of us. The guys outside cleaning the trucks were very helpful and friendly.

ANDREW M. 
Rating:
4.0

Manager was really helpful Great staff

Christian T. 
Rating:
3.0

Quality equipment that is nice to use. Really good engineered car haulers. The few staff member at the location work hard and seems to be overloaded. Hard to reach anybody on the phone because the only staff member there have to deal with the phone and customers alone. Need more staff to make the process quicker! Don't give up and get people to help.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Obed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  First Impressions 
Rating:
5.0

The trucks were parked very close to each other, getting in was a little tricky.

David J. 
Rating:
5.0

Customer did not leave a comment.

doris C. 
Rating:
4.0

Customer did not leave a comment.

Souleymane F. 
Rating:
2.0

J'ai eu de la difficulté avec le prix qu'on m'avait indiqué et le prix réel qu'on m'a facturé. Le gérant n'a pas voulu accepter l'erreur de son employé. Il m'a cependant fait un certain crédit. Merci à la dame qui m'a servie.

Marie-Lyne L. 
Rating:
4.0

Il serait judicieux d'avoir plus de personnel au comptoir, puisque l'attente est très souvent très longue et désagréable.mais en général ce fut une belle expérience. L'attente au téléphone aussi assez longue, preuve de manque de personnel pour donner un meilleur service.

marcel m.  |  Overall Experience 
Rating:
3.0

Long wait to be able to access the reserved vehicle. More employees to help with the line of customers.

Laurence B. 
Rating:
2.0

Service was awful - hidden fees , clerk was very arrogant. The vehicule I rented smelled like urine, it was VERY nasty ! Last time I will ever be renting from you! I was quoted 20.95$ on the website , ended up costing me 57$ for approx 10km ! NEVER AGAIN

Kenton L. 
Rating:
5.0

The process to leave with the trailer is brutal. I did the online check in this time and it did not help. I had to gave the same info on the phone, online and in person. I though my second rental would be faster but I was wrong. At least the prices are good. Thanks Eric

Eric D. 
Rating:
4.0

Thé staff were helpful, if a little overwhelmed. There needs to be more staff during peak periods.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  Overall Experience 
Rating:
4.0

Make sure that when we bring the truck back to put the wright milage and not tonget over bill . Thanks

Donald L. 
Rating:
5.0

Customer did not leave a comment.

SERGUEII M. 
Rating:
5.0

Customer did not leave a comment.

Marie-Eve S. 
Rating:
5.0

Facile et rapide!

RENE A. 
Rating:
2.0

L’unité était encore barré quand on nous l’a assigné.

JUSTIN JACK STEV P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIchel B. 
Rating:
5.0

Excellent de A à Z. Le jeune homme à la réception du camion le soir était vraiment sur la coche, tres poli et agréable dans son approche-client

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Sebastien R. 
Rating:
1.0

The app was showing 95555 km and the U-Haul app was showing 95555 mile. I had to calculate the difference. This is fraud, having two different measure. The app was trying to tell me I made 57 mile while I did 57 km. I hope I'm not getting billed for this cause this is going straight to consumer protection

Jonathan C. 
Rating:
5.0

Très bon service 😀✌

paul H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Le temps d attente avant d etre servie est tres long, a peu près 1/2h...ensuite on me donne un camion quil faut que je le sorte coincé entre 2 autres camions, aucune aide, aucun service, ensuite il avait des mégots de cigarette a l arrière des bancs, et ça puait, la vitre etait tellement sale que je voyais pas bien quand le soleil frappait dedans, et le camion était tres vieux et j avais mentionner a la location que je fesait une longue distance, a chaque fois que je prennais une bosse je perdais le contrôle, bref jamais je vais reprendre vos service.

Marie-Eve D. 
Rating:
1.0

Please read my google review along with all the other negative ones.thank you

Ismael V. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

It wasa great experince for me to rent a truck from very professional company such as Uhaul .Thank you very much

Sami S. 
Rating:
5.0

Customer did not leave a comment.

Mathieu A. 
Rating:
1.0

The manager was disrespectful, kept cutting me off while I was speaking and did not listen. I am a women and this is the first time I say, this position should staffed by a man. The manager was relaying the other customers issues/problems in front of the new customers. I was unhappy as the conversations I had with uhaul and the package presented were not the same. While she asked me a question, I took a few seconds to think and she got upset and said take a few minutes with your cell. She then took hers, talked to her son about dinner plans as I waited. I will never go back to this uhaul if she is still employed.

Stephanie M. 
Rating:
5.0

Dropped the equipment after hours and was easy..

Serguei M. 
Rating:
3.0

The equipment was not at the planned pick up location (res #27685612), even if it was confirmed by phone the day before. This caused an 1:30hr delay as i had to go to another location to pick up the truck.

Hugo M. 
Rating:
5.0

Customer did not leave a comment.

Chantal G. 
Rating:
1.0

Customer service non existent, line up of customer with two employees serving and doing everything, sell, phone service, customer service in the yard service. I was scheduled for 11 am arrived at 10:45 did not leave till 11:50 am. People that came in to bey material just left and went to stores near by. Just keep on going GOO FOR BUSSINESS

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
4.0

A bit of a wait on arrival, vehicle damage report was wrong in 4 places.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Gaetan B. 
Rating:
4.0

Il est décevant que la personne qui assurait le retour de la remorque était unilingue anglophone; ce n'est pas parceque la plupart des clients de Gatineau parlent ou comprennent l'anglais, que cela est acceptable en terme de service et encore moins sur le plan de la Loi.

pierre-yves M. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

mario r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

francois b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

I made a reservation for 9am a saturday. There was only 1 employee at the desk and it took 1 hour and 15 minutes to get the U-haul truck. A great way to start a move!! It was the same story when I rented another truck a couple years ago! At the Gatineau office on Rue St-Louis! Never again I will rent from U-Haul.

François M. 
Rating:
1.0

Il n'y a pas de chaise pour les clients en difficulté à rester debout. C'est pas difficile désinfecter une chaise me semble. Il y a trop d'attente pour recevoir le service. Un employé seulement pour faire tout le travail. Ça fait plusieurs années que nous faisons affaire avec vous. Ce n'est pas brillant de ne garder les infos des vos clients réguliers dans le système, comme une photocopie du permis de conduire. Ça éviterait de faire perdre du temps aux gens.

Grenier du P. 
Rating:
4.0

I was referred to your facility because by a friend who advised that you provided rcmp/military discount. Except for the fact that my initially issued discount was removed from my account with no explanation, I was pleased with the facility and the staff service provided. I liked that you provided heated storage, the facility was always clean and easily accessible.

Natacha L.  |  Overall Experience 
Rating:
5.0

Excellent service

Marc D. 
Rating:
1.0

Customer service was bad. Took an hour to be served so I can leave with the van. Website/App didn't work properly so I could not finish the transaction to return the van after closing hours. Website insisted it could not find my location although my settings were all as recommended and I got charged 20$ basically for no reason.

Martin O. 
Rating:
4.0

Le processus pour obtenir un casier de libre entreposage a été pénible. Même si j’ai fait une réservation pour une certaine date, le casier n’était pas disponible. J’ai du retourner 3 fois avant d’avoir un casier, et celui-ci n’était pas la taille demandé. La période en question était pendant la période de déménagement alors je peut comprendre une certaine confusion mais le processus est compliqué.

PIERRE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alain B. 
Rating:
5.0

Service courtois

Stephane L. 
Rating:
5.0

Customer did not leave a comment.

Thibaut V. 
Rating:
3.0

It took about 40 minutes to have access to the equipment, not because I was waiting in line but because they were struggling with the software to give me the equipment I ordered instead of the "upgrade" I received.

Hans-Maxime D. 
Rating:
1.0

You have a ''Karen'' manager! I rented before at U-Haul (even very recently) and everything was fine. The nice lady taking care of me asked for an emergency contact and that they would call them. Well that's a first!! I said look: You have my info, you have my credit card, that's all you need, I don't want you to bother my friends or family for a 20$ rental." There was some back and forth as I find this ridiculous and then, the ''Karen'' manager get's up and starts yelling at me wagging her finger like I was a 13 year old teenager: ''If your not happy, go somewhere else. If you keep this up I'm gonna cancel everything RIGHT NOW!! You've been obstinate all along''. Long pause... I calmly say: "Was I impolite? No. I just don't want you harrassing people I know.'' And even before that, she was bossy with customers in the line. She should work in a backroom somewhere far from customers. To me this is a first, a ''KAREN'' manager. She's just terrible with people.

Patrick V. 
Rating:
5.0

Good place to do business

RONALD G. 
Rating:
5.0

L'attente pour aller chercher notre remorque déjà réservée et paperasse rempli à pris plus de 1h30...par contre, une fois notre tour arrivé, le personnel était très courtois et rapide.

Marie-Pier T. 
Rating:
4.0

Customer did not leave a comment.

judith G. 
Rating:
5.0

Customer did not leave a comment.

Cristal C.  |  Overall Experience 
Rating:
1.0

This location was unhelpful, reminding us that since our truck had been taken by another customer, we had to take someone else's truck, leaving the agent with more work to do. We had reserved 2 dollies and furniture blankets that were never given to us and not in the truck. Overall horrible service and we will not be working with Uhaul again.

Stephanie Z. 
Rating:
5.0

Customer did not leave a comment.

Stephane M. 
Rating:
3.0

Tell the client that they should wait outside for an attendant to inspect the truck and take the keys rather than waiting 40 minutes in line. Wasted an hour, Then told I needed to go back in line - when the attendant showed up - because I used debit card. Gratefully, an employee named Dan sorted it out for me inside. Other than this I was happy with the service.

A M. 
Rating:
3.0

Hire more people for the desk . The lady Chantal was doing amazing! She is only one person and could use help. One person answer phones and one person check out customers. Nichola was friendly and helpful too outside

Lois D. 
Rating:
5.0

Service courtois, professionnel et accueillant. Malgré la folie du déménagement du début juillet, une bonne dizaine de clients en même temps, ce fut assez rapide. J'ai bien apprécié.

Stéphane L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Francesca R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLASC V. 
Rating:
2.0

Please when you have a guarantee of having a truck for a certain time, make sure everything is ready for the time!

alexandre M. 
Rating:
5.0

The only problem I had was NOT with the physical location as such and the employees there, it was with the whole ONLINE reservation process & trying to make sure my truck would be ready. When I initially made my online reservation on June 11th, I was given a different pickup location and it was written on the online reservation page that someone would confirm the whole thing before June 29th. Nobody ever contacted me. I had to call U-Haul's 1-800 number, and, boy, was THAT an exceedingly frustrating experience. Impossibly long waiting time, getting the runaround and ending up on voice mail, calling back again and waiting even longer! You need to get your act together. I fear you are so focused on maximizing your profits that you under-invest on online Client Services. Shame on you. Your workers are doing their job, I don't blame them, but I think they're overworked. So I guess you're just another greedy company. Too bad, because of that, you probably won't be my first choice next time.

Louis R. 
Rating:
5.0

I rented a truck twice in June . Paid 39.95$ then after June 18 th the price jumped to like 528$ I found it ridiculously over priced . Talking advantage Quebec's most popular time to move.

patricia S. 
Rating:
5.0

Bonjour Pourquoi le sondage n est pas en français merci

Arnaud S. 
Rating:
5.0

Customer did not leave a comment.

alexandre P. 
Rating:
1.0

Have competent staff.

Rene L. 
Rating:
5.0

It was a great experience considering the circumstances in which we had to move things into a locker were not ideal. The staff were extremely helpful and friendly!

francine b.  |  Overall Experience 
Rating:
5.0

Très propre endroit et sécuritaire.

Marcel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon G. 
Rating:
5.0

Tout est bien mais je n'ai pas reçu ma facture après 3 jours

Edgar G. 
Rating:
5.0

Customer did not leave a comment.

andre C. 
Rating:
1.0

Customer did not leave a comment.

thierry K. 
Rating:
5.0

Customer did not leave a comment.

Rifaat A. 
Rating:
1.0

A very awkward workflow between colleagues and employees. I suggest looking into LEAN methods and process to apply to ease workflow.

Karima I. 
Rating:
2.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Assadolah A. 
Rating:
5.0

Customer did not leave a comment.

Heiko F. 
Rating:
5.0

Customer did not leave a comment.

Tong C. 
Rating:
3.0

I had reserved online and still had to wait in line, should have a line for people who already registered

Steven D. 
Rating:
1.0

The staff is very unprofessional and unrespectful. The way most of it deals with the clients is like thay are doing a favor. It takes forever to get the equipment. This time it took me 43 minutes to have the trailer I reserved. Almost every time I see the woman manager arguing with the clients. She escalates the situations and is unrespectful. What you can do to improve ? Is to address this issue. The equipment is great. The personnel is not.

Serghei L. 
Rating:
1.0

Over 2 hour line up time for a pre booked - online van is a joke Manager was rude , window of van was left fully open in the rain ( they couldn't find the jays ....I found them in the ignition) I was give a plastic as a seat cover ( got soaked but had no choice as it move day and because of the more than 2 hours wait I had very little time to actually move Next time, and all my efforts a and advice to others will be use budget or penske. The “19$ a day will obviously be more. In actuality it's comparable with all the other van rentals and they're much less hassle to deal with. I will never use uhaul again

Andrew A. 
Rating:
3.0

Website and rep on the phone when booking said it would cost $109.95 total for the truck rental which included 150km and then 20cents per extra km after that which was fine. Once on location, was told that it would cost $147,00 plus an $18,00 commercial insurance surcharge (this should be disclosed before booking, not afterwards! I have extra insurance but was forced to pay this when picking up the truck so I had no choice). I was finally charged the $109.95 after having to speak to the manager but I was not pleased about this. Truck was also below half a tank in gas at pick-up time (I returned it full as I was going to do a longer job) but no compensation for this (heh, there goes an extra $60,00...). Seats were stained & not a very good cleaning job so had to spend an extra 20min cleaning/disinfecting, (especially considering we are in Covid times). Below average experience, OK staff. Please be more transparent with your prices. Thanks

Geneviève L. 
Rating:
3.0

Customer did not leave a comment.

Pierre D. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

UHaul backend systems, never texted me URL to return equipment, no indication on my account I rented this trailer, e-return was challenging.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Tajudeen A. 
Rating:
1.0

Espace de déchargement à l'arrière trop petit . On se fait crier après l'employer pour ce tasser !! J'avais réserver un 10x15x10 la journée de mon déménagement et le matin même on me dit bin non tu n'a pas d'entrepôt car sont toute plein. Il a fallu que je vide les restant d'un autre locataire pour être capable de mettre mon stock mais en plus c'était un 10x10x10. Résultat j'ai du stock chez mes deux voisin...

frederick t.  |  Overall Experience 
Rating:
5.0

The service is very good, but the time you stay is so long before get the reception. Thank you.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  Overall Experience 
Rating:
5.0

Everything good 👍

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  First Impressions 
Rating:
5.0

Nous avions besoin d'une camionnette pour 4 heures. Excellent service. Camionette était presque neuve.

Edith D. 
Rating:
3.0

First of all, I was informed that I had a Ubox missing and when I contacted customer service they told me one of them was still in Calgary. Gatineau location confirmed my 3 Uboxes but I wasn't informed that all three were actually there until the driver dropped off 2 of them and had asked why I didn't want the 3rd box. I told her that I was informed that 1 was still in Calgary so when she told me that all 3 were in Gatineau, she went back and delivered the 3rd box on the same day. She took the time to assured me that she will deliver the 3rd box. She was very helpful and went above and beyond. Her name was Lilian and she was what made the experience better. I don't know how someone from Uhaul couldn't confirm that all 3 boxes had arrived in Gatineau but this driver had all the information.

Venice C. 
Rating:
3.0

Have more staff. I waited 30 min to get the truck and I had done my pre-registration online the day before...

Annie T. 
Rating:
5.0

I was not really happy to heard that the rate change between my reservation on June 6th and my pick up on June 18th. The daily rate change for hourly and was not what I expected and what I agreed when making this reservation. Lack of transparency with the website and what the reality is. Disappointed.

Constantin H. 
Rating:
5.0

Top notch.

Jonathan B. 
Rating:
5.0

What was advertised was $19 .95, on the truck. Clearly gives the impression that it is per day. I was informed at the location that it was hourly. This was not good.

Gerry N. 
Rating:
4.0

J aimerais bien que sa soit en francais les document et j était suposser avoir mon camion pour 14.30 mais il mon téléphoner pour cher cher le camion pour 16 hre j ai dit oui mais j ai attendu un demi heure après Pour partir avec le camion pas trop apprécié les employer très bon travaille

Sylvie L. 
Rating:
3.0

Customer did not leave a comment.

ROCH B. 
Rating:
5.0

Customer did not leave a comment.

Isabelle L. 
Rating:
3.0

Employees were overloaded so the service was very long when I picked up the truck and almost inexistant when I brought it back. I will look for another compagny next time.

Eric R. 
Rating:
3.0

This uhaul Gatineau called me to say that they did not have 15ft truck that I was booked for 10:30 am on 19/6/21, they asked me to contact uhaul booking department. They offered me a 10ft truck and advised me to confirmed by Uhaul scheduling department. I was on phone for one hour plus with them before it can be done. I was booked for 3:30 pm and I accepted because there was no alternative. I later booked my storage unit with capital self storage which close by 5:00pm on Saturdays. This Uhaul Gatineau called me again at 3:00 when I was just arriving at their location for a truck pick up. They again informed me that they did not have a 10ft truck but they will offer me a 15ft truck and that it would be ready at 4:30pm, I was really frustrated because I was traveling from different province and the capital self storage was going to close before I could make. I had to called uhaul to cancel the reservation as it was getting to 5pm. To cut the long story short, my 10:30 am reservation was actually executed at 5pm and I was only given 1 1/2 hour to return the truck. I was also able to get a storage unit with them for free for 1 month. I brought my items back and I left this place at 8:45, it was really a terrible experience. I have an upcoming reservation with uhaul company and I am already freaking out.

Ajak L. 
Rating:
5.0

Excellent service de Tania et Chantal.

Jayson P.  |  First Impressions 
Rating:
1.0

Du debut a la fin j’ai eu des problemes de reservation, de facturation la gerante Tania est tres mal organiser !

ERIC L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILLES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaston L.  |  Overall Experience 
Rating:
4.0

Seul bémol, nous avions réservé un type d'unité, mais en arrivant, on nous a indiqué que la plateforme de réservation de UHaul ne nous réservait pas CE type d'unité, mais bien UNE unité. Nous avons donc dû débourser plus pour louer une unité plus grande (plus grande que celle réservée et aussi plus grande que nécessaire) puisqu'il n'y avait plus d'unité telle que réservée...

Eric L.  |  Overall Experience 
Rating:
5.0

Toujours un super bon service!

Jason O.  |  First Impressions 
Rating:
5.0

Chanelle, the lady working there was friendly and professional. She helped me to make sure I had all that I needed.

Olivier I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-François C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benoit s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natacha m.  |  Overall Experience 
Rating:
3.0

First reserve a storage of 10x15 on line. Went to check, if all was ok at the U-Hall center, I was told that they were no 10x15 available (but there were 3 when I reserve) , He reserve a 10x10 and a 5x15 for me and I had to pay for my padlocks which was free on line. When I got my truck, I was told that there was one 10x15 available but I still paid my padlock. A bit average concerning the service. ,

Pierre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alain s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  Overall Experience 
Rating:
4.0

Les services étaient bon, mais en date du 15 mars 2021 nous avons connu des dégâts d'eau dans notre entrepôt 2288 de U-HAUL Gatineau. Bien de nos biens entreposés en ce lieu sont endommagés. Nous avons formulés une réclamation à U-Haul Gatineau, en s’attendant à une réaction et une réponse adéquate pour réparation. Mais jusqu'à notre départ, nous n'avons reçu, même pas un accusé de réception de cette réclamation. Et là, c'est une très mauvaise approche clientèle. Je pense que vous devez traiter vos clients comme vos invités, au même titre que les membres de votre propre famille, pour espérer les garder le plus longtemps possible. Franche collaboration.

Samuel K.  |  Overall Experience 
Rating:
5.0

Très propre et bien tempéré!

celine l.  |  Overall Experience 
Rating:
5.0

Un entrepôt incroyable. Employer très poli, prêt à aider et très propre

Denis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denis JR L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nathalie e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zaheed K.  |  Overall Experience 
Rating:
4.0

Service and staff is very poor quality....

chad h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jean-claude g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michel g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michel Sebastien G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
5.0

Just want to say if it was not for the UHaul manager at the storage we would have had a real mess. 3 days before we were to move they cancelled the 20 foot truck saying they made a mistake They offered only a cargo van which moving a 2 bedroom condo would mean a lot if mileage and about 15 to 20 trips. Not everything as well would fit. We had no choose no one could help us. After driving in from Montreal 3 hours we hotb the truck in Ottawa uhaul and then went to the move in Gatineau Head office arranged a free UHaul storage to get everything in as the plan was to drive all back to Montreal but now we could not. Got To Gatineau storage and with even the confirmation letter they did not have the 10 x 15 we had been promised What s mess. Finally they were able to find us a locker plus let us rent a 20 foot truck for 2 hours At $79.00. Plus we paid the cargo van. And a 20 foot truck charge for Saturday May 15th when we have to drive back to Gatineau pack the truck and again drive back to Montreal. The manager did her very best and we are grateful but I would like a refund on the cargo van which was a terrible job that we had to move with till 1pm in the afternoon . Please can you get back to me. Thank you Elaine Lewis Mario Boutin 438 862-4892.

mario b.  |  First Impressions 
Rating:
5.0

Tania manager est très très formidable elle m’a aider avec beaucoup de problèm est régler sa avec courtoisie merci à l’équipe

Charles B.  |  Overall Experience 
Rating:
5.0

Service efficace et section entreposage très propre et spacieux. Juste à noter du côté sécurité, ils semble que la porte arrière côté ouest est entre ouverte régulièrement. Peut-être que ceci est relié au fait d’un bris du système automatique d’ouverture de la porte de garage.

Pierre P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vickie B.  |  Overall Experience 
Rating:
3.0

I reserved a locker but as I got there, was informed that... * the system was down, so they could not find my reservation * I had booked a 5 X 8 locker, but none was available, due to the inefficiency of the computer system * even if a price was given to me at the reservation time, since I had to take a 5 X 10, I had to pay more than the initial quote, or downsize my reservation, which was not possible So the staff was nice but the fact that I had to go back and forth, trying a 5 X5 (too small) come back for a 5 x 10 and pay more, was not pleasant to say the least

Eric L.  |  First Impressions 
Rating:
1.0

Le personnel fut génial, tout les employés à l'exception de la gérante, Tanya. Pire experience client des 20 dernières années, rude, condescendante, avec attitude, toujours l'air frustrée etc. Tant et aussi longtemps qu'elle sera employée par U-Haul, je ferai tout en mon pouvoir pour que moi et les miens, incluant famille et amis, ne fassent pas affaire du tout avec U-Haul. Merci

martin v.  |  Overall Experience 
Rating:
5.0

Merci

MICHEL S.  |  Overall Experience 
Rating:
5.0

jai été déçu de voir que j’avais beaucoup d’excrément de souris en ouvrant mon locker le mois passer ... sinon le reste etais bien

jonathan p.  |  Overall Experience 
Rating:
5.0

The absolutely best run and maintained rental and storage operation I have utilized and I have used many over the years. In fact it is one of the TOP 3 rental and service experiences in my life. Staff are kind, courteous and beyond professional, provide solutions that are outside the box. Employees go above and way beyond expectation. Always ready to help their clients and their colleagues. They are a close knit group and are like a family and they take pride in the quality of their work and in being able to provide the client a top-shelf client experience and their work ethic and dedication to the client is exceptional. All of the above is the result of the Management group led by Tania Masse. Like any business the General Manager has to be able to get the best out of their staff and she has excelled at this. I have never seen a manager who has been able to hire great people, train staff, have them all on the same page every day they come into work and have them all buy-in to the corporate culture Tania has nurtured and embedded into the daily routine. Under the guidance of Tania the culture is top notch and it clearly resonates with her employees in all areas of the operation. I don’t have to name the names of all the staff because the general attitude of each employee is almost identical and this positive “Welcome to U-Haul how can we help you today” and “Can Do” attitude is visible everywhere and by everyone from Management, Counter Client Service staff, the staff that clean and prepare the trucks and those that clean and the storage facilities and ensure the courtesy equipment like dolly’s are available and also to the mechanics and garage staff that repair and maintain the trucks so the client has a safe and worry-free trip. I think I have clearly made my point of how my experience has gone since I discovered the St.Louis, Gatineau location. I will never go anywhere else for moving and storage requirements. To provide a typical example of the work ethic of the staff member, without naming the employee, I own a Queen sized IKEA Malm bed with a clamshell design which opens up Queen sized storage under the bed below the heavy metal frame. All to say it’s a nasty, heavy and has a lot of Hex key nuts and bolts. I commented to the employee that the metal frame would need to be totally dismantled and that I had brought a manual hex key and I would be back to dismantle it once I prepped my SUV to receive the frame which was already more than full which I was prepared to do because it was after hours and obviously it was not his job to do that while his wife waited outside to pick him up after work. Well to my surprise the employee, without being asked other than my passing comment and before I returned to dismantle the frame took it upon himself to pull out his drill driver, grabbed the 2 sizes of hex bits needed and while I was away he dismantled the heavy metal metal frame, bagged the bolts and nuts and was stacking the wooden latts that the mattress sits on. That dear U-Haul C-level Executive Management is INITATIVE in going way beyond the call of duty and that credit goes to that employee and others that perform like that 7/24/365 in Gatineau. I have never seen that at any other U-Haul be it the corporate locations or the 𝘊𝘰-located locations inside Oil Changers or Convenience Stores most of which are Epic Failures. I now drive more than 12 kilometres bypassing 2 𝘊𝘰-located places straight to St Louis in Gatineau because I value all the values Tania has instilled in her team. Your General Manager is the hardest working person there but everyone works very hard because Tania does. Comparing Tania in Gatineau to other locations I firmly believe Tania deserves a healthy raise or at least several more percentage points on her performance management bonus. I have great expectations for the Innes Road location in Ottawa with the new hire of Melanie who worked under Tania since Tania started in Gatineau. Brent McLaughlin CPA, CMA (613) 614-7106

Brent M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Erica U.  |  Overall Experience 
Rating:
5.0

bon service, propre et les équipement en place tres pratique.

jean-claude g.  |  First Impressions 
Rating:
4.0

Clean environment I will always recommend a friend, the staff are very friendly good customer service 👌🏽👌🏽

Saintenise J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Normand S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
1.0

I left the storage because I have not been treated by the manager herself like a customer would like to be treated. She is rude when speaking to people, speak louder, yelled on me and is not patient at all when comes the time to listen to the customer. I paid the full month but decided to leave and find another storage while 3 weeks where still remaining on my account for that month of March. I would like those 3 weeks to be refund on my credit card and I am not expecting to go that location anymore. I am not the only customer, but I think I deserve to be treated with respect as a customer.

Seydou D.  |  Overall Experience 
Rating:
5.0

Le service est excellent. Le personnel est très serviable et aimable. J'ai beaucoup apprécié mon expérience chez Uhaul. Un grand Merci. À la prochaine!

sandra b.  |  Overall Experience 
Rating:
4.0

Le seul bémol est la porte #4 non fonctionnel.

Danny S.  |  Overall Experience 
Rating:
5.0

Uhaul Gatinea on St-Louis Great job To Mel (Staff), she deserves recognition. Professional, effecient! Well appreciated Merci

mat l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artem L.  |  First Impressions 
Rating:
3.0

Le service est impeccable. Le vrai problème sont les réservations et la vrai disponibilité des véhicules ou de l'entrepôt. À chaque fois que je fais affaire avec U-Haul, il y a un problème à régler... Cette fois-ci, je n'ai pas pu réserver mon entrepôt en ligne de 7x10 car la date était figé. J'ai dû appeller. L'attente pour le service au téléphone ou en personne est exagérément lent ! Ensuite, la préposé me réserve mon entrpôt au téléphone. Sauf que lors de la récupération de mon contrat, il n'y a plus de 7x10 de libre. J'ai du choisir un 10x10 sans accomodations tarifaire. Ça me fâche énormément ! De plus, lorsque j'arrive à mon entrepôt avec le camion loué plein, le numéro de l'entrepôt alloué est déjà prit, et les employés ont terminé leur service ! Vous avez besoin d'une bien meilleur organisation , c'est urgent !! Sans compter les dernières locations de camion... Il y a avait un problème avec le compteur du véhicule qui nous chargeait 50 km alors qu'on en avait fait moins de 20km. Sinon, la réservation qui n'avait pas fonctionné. Mais que se passe t il avec votre compagnie U-Haul ? J'aimerais bien vous recommandé pour vos prix et vos installations chauffés mais à quoi bon si on trouve toujours des problèmes de dernière minutes. Enfin, connaissant mieux comment ça se passe, je prévoie toujours au moins 1 h d'avance pour régler le problème qui se présentera. C'est triste ! :/

Anick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
2.0

Le site web. U-haul fonctionne excessivement mal. Pas toujours capable de se connecter, impossible de retirer des articles du panier, problème avec paiement automatique, impossible de voir les paiements effectués. Je quitte en partie pour cette raison. Sinon, le personnel est impeccable et super aidant. Ils ont su me venir en aide à chacun des problèmes que j’ai eu causé en partie par le site web.

Jade L.  |  Overall Experience 
Rating:
5.0

Fantastic!!!!

Louis B.  |  Overall Experience 
Rating:
4.0

There are no covid rules online. We automatically wear masks, but there were many people there inside with no masks and it freaked me out, there are signs on the doors but nothing on the site or in the emails received. Please update this, as we primary caregivers to my mother who is a high risk for catching it. Otherwise it was quick and easy, and pretty straightforward once we figured out where to go! Very clean and impressed with the maintenance.

Amy N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Les gens qui travaillais quand j'étais la étaient très professionel! Super belle équipe!

Marc P.  |  First Impressions 
Rating:
5.0

Tanya and her team are the best i keep coming back for all my storage needs and truck rentals.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  Overall Experience 
Rating:
5.0

Très bien.

Marcel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josee B.  |  Overall Experience 
Rating:
4.0

A toutes les fois que j ai faite affaire avec le personnel Toutes étais professionnel et il ont toujours répondu à mes question Excellent service

Stephane P.  |  Overall Experience 
Rating:
5.0

Pour la première fois j’ai entreposé des choses dans entrepôt UHaul a été fantastique. J’aime comment c’est propre et sécuritaire.

elna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephane m.  |  Overall Experience 
Rating:
5.0

Merci pour la façon donc vous traitez vos clients, ne changez pas, soyez toujours au service vos clients.

louissaint Sybille M.  |  First Impressions 
Rating:
3.0

my only complaint was a dead mouse found in the storage unit and mouse droppings everywhere. We now litterally have to wash and dry clean everything.

Charles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
1.0

L'expérience d'entreposage a été pénible du début à la fin. J'ai du me débarasser de plusieurs de mes biens dû à une sorte de peste dans mon entrepot. Je n'ai reçu aucun dédomagement et aucune assurance est offerte ou disponible. Je n'ai reçu cette information seulement après. La gérante n'a fourni aucune aide et a été désagréable tout au long du processus et elle est une des plus grandes raisons que je n'utiliserais plus jamais les services de UHaul,

Stephanie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikaal W.  |  Overall Experience 
Rating:
5.0

Nous ne pouvons pas demander mieux tout a ete pour nous excellent autemps employer que propreter merci beaucoup

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryline n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean michel b.  |  Overall Experience 
Rating:
5.0

Friendly & very helpful customer service more than my expectation & phenomenal service

Ahmed T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  Overall Experience 
Rating:
1.0

Stop yelling at customers to follow COVID guidelines when your two employees at the help desk don't even wear their masks. Please kindly get your own staff in line before berating the customer for being too many people in the room.

Albert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Maurice C.  |  Overall Experience 
Rating:
5.0

Thank you for good services

Guildo C.  |  Overall Experience 
Rating:
5.0

Je loue à l'occasion des camions de chez vous. Je reçois toujours un excellent service. Merci spéciale à Mélanie qui est toujours en mesure de prendre bien soin de ses clients. Bravo! C'est la première fois que j'utilise le service d'entreposage. Incroyable comment les lieux sont impeccablement propre. Continuez votre excellent travail. Merci Gary Doxtater

Gary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emanuel A.  |  Overall Experience 
Rating:
5.0

Le personnel est très gentil, Daniel est d’un grand aide et diplomate. Je suis moi même entrepreneur et je reconnais que votre entreprise est entre bonne mains.

Stephane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pier-luc c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andy s.  |  Overall Experience 
Rating:
5.0

Not enough employees at the front desk.

Michel H.  |  First Impressions 
Rating:
5.0

The attendant Melanie was super, very nice and helpful she really deserve the 5 starts. Thanks Melanie.

Gerardo G.  |  First Impressions 
Rating:
1.0

Overcharge me for a month and they cut my lock

tien v.  |  Overall Experience 
Rating:
5.0

Les employés au location rue St-Louis à Gatineau sont extrêmement serviable et généreux. Ils sont allés au-delà pour moi.

Sarah D.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with the manager Tania. She was very helpful, professional and she made sure all my needs were met. Great job Tania. Rose Marie Roy

Rose-Marie R.  |  Overall Experience 
Rating:
5.0

I had very good service each time I went. the staff was polite, and helpful. Storage clean, accessible, and secure. Great experience overall

Jessica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanneck Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inessa S.  |  Overall Experience 
Rating:
5.0

Uhaul had all that i was looking for from the vehicle to the storage. All was easy to follow.

Shirley T.  |  First Impressions 
Rating:
5.0

Back in February 2020, it was an emotional time, emptying and storing valuable memories of my parents that passed in Oct and Nov 2019. This was the first time I used UHaul's storage facilities. I had rented trucks and trailers in the past. Everything was clearly explained to me as to my needs. It was great to know that a military discount was offered, which was a factor that played in my decision to set up an account. Auto-paying was great, as I never had to remember to make my monthly payment. I received an email each time a payment was processed or when important information (such as COVID-19 process) needed to be relayed. I visited my locker a few times to remove and add items. This was done with ease. Motion lighting, secure swipe card and the use of UHaul carts and dollies made it even easier and safer. This past week, it was time to move the items out and I was impressed how staff accommodated the moving van outside the back bay to load up my late parents items to be moved long distance for family members. My experience with UHaul was great. If the need arises again, I will look at giving them my business. Thank you.

susan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clairette l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois P.  |  Online Move In 
Rating:
3.0

À part problèemes : 1) avec les directions données pour trouver l'unité de storage 2) la sur facturation 2 fois! 3) Et l'envoi d'un avis de retard de paiement 1 mois après avoir quitter l'entreposage!

Genevieve R.  |  Overall Experience 
Rating:
4.0

J'ai vécu une fâcheuse situation à la fin de mon contrat avec U-Haul . Je devrais libérer l'entrepôt le 29 septembre et je l'ai le 27 septembre pour éviter des problèmes . L'employé qui devrait faire la mise à jour de mon dossier et résilier mon contrat ne l'a pas fait . Et U-Haul a continuer à m'envoyer des factures . Jusqu'à Hier ce problemes n'était pas résolu . J'espère que cette fois s'est reglé pour de bon . MERCI

OUROH P.  |  Overall Experience 
Rating:
3.0

Problème d’alarme sur mon locket A toute les fois que j ouvre la porte elle sonne même si je suis logger

Mario B.  |  Online Move In 
Rating:
3.0

Ca a ete très long lors de la location. Les employés n’avaient pas l’air de trop savoir quoi faire, on nous a donné un espace ou il y avait deja un cadenas. Apres avoir amené tout un gros voyage de nos effets on a du retourner a l’accueil pour se faire allouer un autre espace ailleur.

elise carriere c.  |  Overall Experience 
Rating:
5.0

Vous êtes Formidable

Gasole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amer O.  |  Online Move In 
Rating:
2.0

Tania Masse crie constament sur la clientelle! Elle semble détester chaque personne qui entre dans le commerce.

Maurice P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronal T.  |  First Impressions 
Rating:
5.0

They were fantastic!

Lisa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
5.0

U-Haul de Gatineau a répondu à nos attentes telles que nous nous attendions avec professionnalisme. Merci et à bientôt j'espère.

JOCELYNE P.  |  Overall Experience 
Rating:
3.0

Bonjour, Mon déménagement s’est bien passé, mais j’aimerais vous informer de quelques points désagréables qui m’ont causé un stress inutile. J'ai réservé à plus d'un mois à l'avance et la gentille dame m'a mentionné de venir la veille pour quelle me donne le code et le numéro de l'entrepôt. Et elle a pris le temps de me montrer le fonctionnement des alarmes. Lorsque je me suis présenté la veille, le 29 octobre 2020, l'homme derrière le comptoir m'a dit d'attendre au lendemain matin pour faire le contrat de location. J'ai insisté pour le faire afin de ne pas perdre de temps avec le déménageur le lendemain vu l'achalandage et le temps d'attente en ces temps-ci. Il a accepté et m'a fait le contrat avec une location d'entrepôt à l'intérieur malgré ma demande pour un entrepôt à l'extérieur vu le déplacement d'une établie de 12 pieds me disant qu'il n'y en avait pas de disponible à l'extérieur?? Pourtant, la dame rencontrée lors de ma première visite m’a dit que ce n’était pas nécessaire de faire le contrat et payer à l’avance, que je n’avais pas à m’inquiéter, car il y avait beaucoup de disponibilité. Le 30 septembre au matin, je me suis présenté à nouveau au comptoir pour demander un changement d’entrepôt en expliquant que j’avais une établie de 12 pieds et qu’il serait difficile pour les gars du déménagement de circuler dans les corridors des entrepôts intérieurs. La dame qui m’a reçu m’a offert sans problème un entrepôt extérieur. Et elle nous a même donné deux autres entrepôts extérieurs pour réussir à entrer tout ce que j’avais. Autre point, un des entrepôts qui nous ont été assignés avait un lave-vaisselle à l’intérieur. Il n’a probablement pas été vérifié entre deux locations. J’ai mentionné aux personnes qui étaient aux comptoirs qu’on le laisserait à l’extérieur de l’entrepôt. Et un dernier point, le dispositif pour activer et désactiver l’alarme à l’extérieur ne semble pas fonctionner. J’ai dû retourner à l’intérieur voir les gens au comptoir et ils ont activé l’alarme à l’intérieur.

francine c.  |  First Impressions 
Rating:
5.0

Et surtout en plein COVID-19 de donner un bon service et de plaire à tous monde Oui je donne 5 étoiles

Michel P.  |  Overall Experience 
Rating:
4.0

Je vous encourage d'envoyer un message a tous les locataires d'espace intérieur de porter le masque. J'ai croisé deux jeunes personnes qui n'en portsoent pas et je n'ai pas apprécié.

Michel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rene H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

L’employé Mélanie Dupont était très professionnelle et efficace. Cette dernière était très occupée mais a trouvé la façon courtoise de s’occuper de tout le monde. Vous avez une excellente employée en cette personne.

Marie C.  |  First Impressions 
Rating:
5.0

First time having to store our personal items. Overall very positive experience. After wrapping up the use of the storage unit with the office staff, they went through the trouble of calling our cell immediately when they noticed a problem with our truck as we were leaving the parking lot which was very appreciated. We would use the facility again and have recommended it to others. Thanks.

Janice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  First Impressions 
Rating:
4.0

The whole process was great except for the wait time to pick up the truck and hold times for the phone. Call back option would be awesome.

Sylvie C.  |  First Impressions 
Rating:
5.0

Personnel tres bien

Denis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  First Impressions 
Rating:
5.0

Nous vous remercions pour votre excellent service. Le personnel toujours courtoi et professionnel. Ce fut une belle expérience durant nos 13 mois avec l'équipe d'entreposage Uhaul (rue Saint-Louis). 🙂 Au plaisir, Josée

josee t.  |  Overall Experience 
Rating:
5.0

Everything super good :) very cheap and very efficient staff

Freddy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Maurice C.  |  Overall Experience 
Rating:
4.0

Tamia was great.

john n.  |  First Impressions 
Rating:
5.0

Particular high five to the staff.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaban E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain K.  |  Overall Experience 
Rating:
5.0

la personne qui m'a servi était très gentille

Daniel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott c.  |  Overall Experience 
Rating:
3.0

DIrections on how to get to the unit were POOR. We wasted 20-25 minutes just to locate it and then, to find the proper place to park the trailer to unload it. Try to go back and ask an employee, but no one was available.

Genevieve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jean c.  |  Overall Experience 
Rating:
5.0

Je fait afaire avec U-Haul depuis des années et toujours reçu un bon service

Cindy B.  |  First Impressions 
Rating:
5.0

Amazing staff!

Dominique C.  |  First Impressions 
Rating:
5.0

Tania and all her staff were great, helpful and actually went out of their way to help. Thank you to the entire Uhaul crew on st Louis street in Gatineau. Christopher Lafleur

christopher l.  |  First Impressions 
Rating:
5.0

Very good service and location

Guildo C.  |  First Impressions 
Rating:
5.0

The service was more than Excellent! I spent 2 months at this place and I found the team very helpful to me. The personnel is always smiling ! Of course I will recommande the place 266 rue St Louis Gatineau QC No hesitation at all!

Claudette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabelle B.  |  Overall Experience 
Rating:
5.0

Je vais toujours loué un storage ou un camion ou un trailer chez vous! U-hall vous êtes des gens sympathiques! Je vous adore 😊😊

karine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benoit B.  |  Overall Experience 
Rating:
3.0

J'ai trouvé de matières fécales de souris sur mon futon. De plus, j'ai remarqué que le tissu de mon futon a été grugé. Ceci a été décevant.

Natacha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Anatole E.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and extremely helpful. I will recommend it to everyone who needs your services.

SYLVIE L.  |  Overall Experience 
Rating:
5.0

Un site/opération absolument exemplaire,service exellent,lieu très propre,gens très à l'écoute,vous mérité des trophés d'excellence.

Steve B.  |  First Impressions 
Rating:
5.0

Staff at the facility I rented from went out if tgere way to make sure I was takin care of. They went above and beyond to help me. They should all get raises. ALL OF THEM !

JOEL P.  |  First Impressions 
Rating:
5.0

After a very bad experience on the 22nd and 27th with Tania, Mélanie corrected everything and gave us our storage. I recommend her services , professionnal reliable and honest. She has an excellent customer service and could easily be a manager. Thank you !

Catherina A.  |  First Impressions 
Rating:
5.0

The young lady who helped me wend above and beyond to help me find a good locker, gave me advice of size of locker, highlighted options that would save me money, and took great care in explaining the process for accessing a locker, the codes, and even put extra information on my file as someone else would be moving my items into the locker. She was excellent and kind.

Claire F.  |  First Impressions 
Rating:
4.0

La personne à la reception était très accomodante .

Nicole M.  |  Overall Experience 
Rating:
4.0

Melanie was the staff member that assisted me. She was wonderful! Everything was explained to me clearly, she was efficient, professional and provided great customer service!

Natacha L.  |  First Impressions 
Rating:
5.0

Excellent service merci !

samuel l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHANR G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romeo l.  |  Overall Experience 
Rating:
5.0

I received excellent service from Tania! Everything was well explained and she was very friendly!

Andre S.  |  First Impressions 
Rating:
5.0

Excellent service a Gatineau avec Melanie! Merci!

carole v.  |  First Impressions 
Rating:
5.0

otre succursale Gatineau sur le chemin du golf, Tous vos employés sont exellents, la courtoisie, services, la propreté des lieux, vos employés connaissent leurs travail, Aiment leurs travail. Nous avons une accueil chaleureuse, SUCCÈS. Melanie Gérante gère plus que parfait

anick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alain K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elodie L.  |  Overall Experience 
Rating:
1.0

Tania la gérante comme elle le dit si bien est une personne très effrontée et pas parlable impossible de s’entendre avec elle je ne retournerai jamais plus chez vous. En passant les autres employés avec qui nous avons eu à interagir on été parfait. Changer de gérante et tout sera parfait et croyez-moi ce n’est pas la première fois qu’on la voit agir. Merci

andre l.  |  Overall Experience 
Rating:
5.0

The best location

Giang A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNESTINA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celine T.  |  First Impressions 
Rating:
5.0

Excellent and friendly staff and service at the office. Facilities in outstanding shape and cleanliness.

raimundo vidal h.  |  Overall Experience 
Rating:
5.0

The general manager of the store was very helpful, friendly, and professional, and seems like a great leader for her team. I wish every business was run like this. Would go out of my way to return to this location as I trust my satisfaction will be guaranteed.

Graham O.  |  Overall Experience 
Rating:
5.0

Really good service from the manager!

Julie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra - Ann D.  |  Overall Experience 
Rating:
5.0

Amazing!!!

Pierre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aymar B.  |  Overall Experience 
Rating:
5.0

Mélanie sur la coche ...

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Christian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jenala M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wes h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pascale D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natacha P.  |  First Impressions 
Rating:
1.0

I know these are tough times for everyone and I'm willing to forgive one or two things, but there was a lot of unnecessary stress during this process. I did the "Rent Now" option online. My contract says I'm being charged $89.95/month, but my first bill says $92.65. I emailed the contact email about it (849071_GM@uhaul.com) and got no response. This was 9 days ago. Unrelated, I called about dropping off the truck and the woman I spoke to said I could not access my rental unit on Sunday because they're closed. I explained that I did the Rent Now option and she said I would still need to finish the contract with a representative (which after some research I discovered is not true). So we arrived on Sunday and one set of doors was wide open. So was one fo the inner doors. We found our unit and when we tried to open it, an alarm went off. So I called customer service and was forwarded to the alarm department (or something like that), who told me the alarm was not showing up in their system. When we got in the unit, the back foot or so is unusable, because there's a big pillar on one side and rat poison on the other that says "do not touch." So my 5x8 is more like a 5x7. Overall, terrible experience.

Kevin S.  |  Online Move In 
Rating:
5.0

In this time of Covid 19, I felt safe and well taken care of.

charles g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATACHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johanne m.  |  Overall Experience 
Rating:
5.0

Nous avons reçu un excellent service, l endroit propre, sécuritaire et très beau concept.

Johanne L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
1.0

The general staff was very friendly and helpful. The real problem came when the supervisor/manager (Tania) of the Uhaul in Gatineau decided to lock me out of my own storage with a second locker without telling me. I received no emails or calls from her to only discover this when I went last week. When I asked the staff they said they couldn’t do anything about it even if I wasn’t late on my payments. And I made a complaint to the Uhaul customer service and then the next day she replied to me and became very aggressive when I asked her why she did so.

william r.  |  Overall Experience 
Rating:
5.0

merci pour votre aide

richard c.  |  First Impressions 
Rating:
5.0

Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!

michel s.  |  First Impressions 
Rating:
5.0

Super bon service, j'adore et je recommande a tout le monde

Josée L.  |  First Impressions 
Rating:
5.0

Really like m'y expérience thank you all

martin m.  |  First Impressions 
Rating:
5.0

I would definitely recommend this place to my friends or anyone plus return my self to rerent a unit the staff was very helpful n pleasant and always went out of their way to make sure I was pleased

TODD D.  |  Overall Experience 
Rating:
1.0

In French please

ROGER D.  |  First Impressions 
Rating:
3.0

Customer service could improve. The two times I have been there I had to wait quite a bit in line, and saw staff being quite short with customers (I think they were feeling overwhelmed).

Raquel d.  |  Overall Experience 
Rating:
5.0

Very good and friendly service 😊

Nathalie C.  |  First Impressions 
Rating:
1.0

0 stars! Tani Masse’s attitude is innaceptable, she shouldnt have a manager job. She isn’t leading by example. Worst customer service ever.

Lisa M.  |  First Impressions 
Rating:
5.0

It was just excellent. I really loved it

MOUSTAPHA N.  |  First Impressions 
Rating:
4.0

Super entreposage

Perfecto E.  |  First Impressions 
Rating:
5.0

good timing for filing my request, visit the storage room before handing, thank you Mel.

Richard W.  |  First Impressions 
Rating:
5.0

Bravo

Philippe R.  |  First Impressions 
Rating:
5.0

oui parfait comme service et endroit

Stephane M.  |  First Impressions 
Rating:
5.0

The staff at the Gatineau location on St-Louis are the best and most friendly and helpful people I have yet encounter in a long time.

Denise G.  |  Overall Experience 
Rating:
1.0

Got my equipment stolen and no one of the staff have been helping or trying to identify who stole it in the time range I have given. Also My door was locked and closed.

Elisa P.  |  Overall Experience 
Rating:
5.0

Great service and staff

Dimitry D.  |  First Impressions 
Rating:
5.0

The girls Melanie and Madame Masse were most wonderful and very understanding and generous. I thank them sincerely

Paulette G.  |  Overall Experience 
Rating:
5.0

Excellent service from manager Tanya and employees.

daniel c.  |  Overall Experience 
Rating:
1.0

The computer system was down and had to wait four hours to process the rental

Andre B.  |  Overall Experience 
Rating:
5.0

A 1

Claude D.  |  Overall Experience 
Rating:
5.0

Merci beaucoup !

Leon O.  |  Overall Experience 
Rating:
5.0

Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.

Gayle S.  |  First Impressions 
Rating:
5.0

Very good and clean

Louise M.  |  Overall Experience 
Rating:
5.0

The only suggestion I have is to also put English labeling everywhere. I couldn't really navigate the storage unit signs and instructions on the check in/out machines because I don't speak French.

Filip N.  |  First Impressions 
Rating:
4.0

dont rit English. sory.

LISE S.  |  First Impressions 
Rating:
5.0

Melanie nous a donner un tres bon service a la clientele toute au long.

Bryanna G.  |  Overall Experience 
Rating:
5.0

Excellent services, large parking ground.

marc m.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent provide by Tania Masse. She was amazing, very professional, the service was excellent. I will recommand Uhaul to all my friends and familly. Thank you to Tania Masse

Lotsutsu B.  |  First Impressions 
Rating:
5.0

Excellent service, thank you!

Josee A.  |  Overall Experience 
Rating:
1.0

CHECK ENGINE LIGHT WAS ON SUSPENSSION MAKE NOISE LIKE CRAZY TALK WITH THE MANAGE AND SHE TOLD ME THAT WAS NORMAL WAS ALL DAMAGE EVERYWHERE AND THEY CHARGE ME 20$ MORE TO CLOSE MY CONTRACTS AND NOBODY

Nicholas M.  |  Overall Experience 
Rating:
3.0

The service was great stuff was very friendly But when I took my stuff out of storage they didn't close my file. I received invoices saying I owed money for a storage unit I was not using anymore.

Beverly t.  |  Overall Experience 
Rating:
5.0

The staff make this place special. Every person I dealt with was friendly and helpful at all times. Good job!!

john h.  |  Overall Experience 
Rating:
5.0

Very good service

Richard C.  |  Overall Experience 
Rating:
3.0

good service, but the storage far away from the truck even if there were a lot of space

Gabriel M.  |  First Impressions 
Rating:
5.0

.

marc m.  |  First Impressions 
Rating:
5.0

amazing facilities and staff thank you

Daniel C.  |  Overall Experience 
Rating:
5.0

This is a very large U-Haul building with lots of storage and trucks of various sizes. The staff are friendly & bilingual. Getting served can sometimes be slow, but only when it is really busy.

John C.  |  First Impressions 
Rating:
5.0

Nous sommes très satisfait du service à la clientèle et de l'accueil. Ils prennent le temps de nous informer adéquatement. Merci Josée

josee t.  |  First Impressions 
Rating:
5.0

This location is the best location that I have been in Canada so far. The staff super knowledgeable and fast. Melanie, Arianne, the manager and the male staff provide me with the right information.

CARLOS F.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean and secure facility.

Josee A.  |  First Impressions 
Rating:
5.0

Excellent service.

nathalie m.  |  First Impressions 
Rating:
5.0

Very nice reception and assistance as required

christiane c.  |  First Impressions 
Rating:
5.0

Truly nice people here. They take the time with each client to ensure everything runs smoothly. Facility is super clean with impressive security.

john h.  |  First Impressions 
Rating:
4.0

it was a very good service, nice staff, very conviniant and roomy storage. special thanks to Melanie, who dealt with my storage issues, Audriane, Daniel, David and other guys.

Galina B.  |  Overall Experience 
Rating:
5.0

Ce que l'on m'a suggéré, était ce que j'avis besoin

Carole L.  |  First Impressions 
Rating:
5.0

Friendly and devoded employees

suzanne l.  |  Overall Experience 
Rating:
5.0

Great stuff very informative and helpful. I would definitely rent for them again

Beverly t.  |  First Impressions 
Rating:
5.0

Un service extraordinaire. Des explications simples pour tout comprendre. Le souci du client. Bravo!

Marc L.  |  First Impressions 
Rating:
5.0

J'ai reçu un service impéccable de Mélanie. Très serviable, donne toute l'information requise. Je crois c la 2e fois que je fais affaire avec Mélanie et à chaque fois elle donne un bon service.

Madeleine C.  |  First Impressions 
Rating:
5.0

Your service satisfy my wants. Thank you.

Galina B.  |  First Impressions 
Rating:
5.0

Mélanie nous a offert un excellent service. Bravo!

Helene B.  |  First Impressions 
Rating:
5.0

Andréanne and Mélanie were super helpful and friendly, excellent customer service

Sophie M.  |  First Impressions 
Rating:
5.0

The people there were exceptional,were helpful and curtious, and saved our day!😊

patrick l.  |  First Impressions 
Rating:
4.0

the only negative is that the storage is far from the garage entrance...

Richard F.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and nice to me. Never had any issues coming to this uhaul.

Ashley D.  |  First Impressions 
Rating:
5.0

Agent professionnel et serviable.Bien.

Rafik E.  |  First Impressions 
Rating:
5.0

excellent sercice on the spot.

Denis M.  |  First Impressions 
Rating:
5.0

Excellent service!

Sophie G.  |  First Impressions 
Rating:
4.0

Very pleasant staff experience.

John F.  |  First Impressions 
Rating:
5.0

merci a la manager qui a ete super service impeccable de la dame

Nicholas M.  |  First Impressions 
Rating:
5.0

the service was excellent. The storage was very very clean.

Sophie R.  |  First Impressions 
Rating:
5.0

Nice friendly employees

suzanne l.  |  First Impressions 
Rating:
5.0

Agente de location, travail exceptionnelle. Professionnelle, détaillée, polie.

Denise G.  |  First Impressions 
Rating:
5.0

Tres propre. Acceuillant. Et surtout un service professionnel.

Aymar B.  |  First Impressions 
Rating:
4.0

Rented a bit ahead of move in. So going on initial office service. But liked the clean, lit halls and units too . So far, so good.

Ysabeault D.  |  First Impressions 
Rating:
5.0

Services excellent, client dedicated!

Edmond R.  |  First Impressions 
Rating:
5.0

Excellent customer service and great facilities! I would recommend this location to anyone!

Emy T.  |  First Impressions 
Rating:
4.0

The facility is nice. The customer service is slow and terrible. Opening and closing hours on the website are incorrect and should be changed for ere and clearly posted at the site.

Rose Ann B.  |  Reservation 
No reviews have been submitted for this location.

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