Customer Reviews for U-Haul de Lachine - déménagement et entreposage

3,002 reviews

2100 Norman St   Lachine, QC H8S1B1
(Encan St-Pierre)

(514) 634-3313

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 634-3313

2100 Norman St
Lachine, QC H8S1B1
(Encan St-Pierre)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I'm satisfied, good service! Thank you

PANAYOTIS P. 
Rating:
5.0

Customer did not leave a comment.

FLOYD YEN H. 
Rating:
3.0

Only one person at the counter . Long wait.

Armand D. 
Rating:
5.0

Great service, great system. Fast and easy. Affordable. Thanks.

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

eric g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Huu Co V. 
Rating:
4.0

The web interface for truck pickup needs work. The clerk had me skip "find my truck" because I had a question about something, and I couldn't go back to it. Also, there's no mention on the pickup instructions you need to have someone else called to vouch for you. That's a ridiculous requirement to spring on someone without notice. Then, the little truck key lockboxes are confusing. I didn't know what knob to turn, because the knob didn't look like a knob. It looked decorative. Read "The Design of Everyday Things": if you try to use a knob or door wrong, it's the object's fault not yours. Like when you try to push a pull door; that's bad door design. Then, the clerk acted like I was silly for not being able to figure it out. I will say that the service itself, the truck, the storage we rented etc was all top-notch. I just think some improvements could be made in the process.

Ethan L. 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
2.0

The hitch was not properly tightened on the trailer I rented. I had to stop on the side of the road after I left and tighten it -- several turns, was very loose.

GILLES D. 
Rating:
1.0

Service médiocre samedi matin te faire dire pas le gérant de la place tu prend le trailer qu'on te donne si t'es chanceux tu va avoir celui que tu veux sans faire aucune effort pour satisfaire une demande simple pour avoir un type de remorque en particulier

STEPHANE C. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU M. 
Rating:
3.0

Customer did not leave a comment.

Donald A R. 
Rating:
5.0

Super friendly

JOHN T. 
Rating:
5.0

For me I find the service excellent. Tank you

FARID A. 
Rating:
5.0

Great service

JASON M. 
Rating:
5.0

I will recommend this service to anyone wanting a great storage space. Well kept! Wonderful place

bernadette b.  |  Overall Experience 
Rating:
5.0

Dans mon cas tout était parfait !

robert D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDP O. 
Rating:
1.0

Got on site at 3pm, was not able to take it until 7pm due to very poor UX process. Was supposed to leave truck on another location, as was clearly stated on my order, but apparently not. I had to bring it back. Cost much more than expected due to that, and took me really long time and energy. I chose it to simplify my task, ended up the opposite. Pis en plus, je clique sur le lien français et ça me donne un formulaire en anglais!?!?! J'ai écrit en anglais pour être sûr que vous comprendriez. Forcez-vous, parce que là, ça fait dur.

Sylvain O. 
Rating:
5.0

Customer did not leave a comment.

Marie P. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN-EMANOIL S. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY W. 
Rating:
5.0

Customer did not leave a comment.

MARIO P. 
Rating:
4.0

Please make sure your staff knows critical information aboutir your equipment. I rented a trailer to move à vehicle but I dit receive à wrong info about thé ball siza on m'y pickup. I had To ourchase a new ball with thé appropriate size. Besides that evething else as been perfect.

DOUGLAS V. 
Rating:
4.0

Customer did not leave a comment.

nicole S. 
Rating:
4.0

There were 2 6x12 open trailers on site and 1 was damaged and the other was reserved. Had to make due with a smaller trailer. Would be nice to have more available on site. Other than that, everything was great.

PAUL K. 
Rating:
4.0

More staff training on computer or apps… took forever to return truck More then 30 minutes Bad management and customer service at return of truck. No support at all from management. Staff is trying. Support is required

NATHALIE L. 
Rating:
1.0

Big zéro incompétent

REAL C. 
Rating:
4.0

Bon service

Pascal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMED ASIQ K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
1.0

Got offered by someone who call me from uhaul the Day before the pick-up a 26 foot for the price of a 16 foot after being offered a 20 foot for the price of a 16 when i reserved the truck , pick-up day arrive the employee is not aware of the offer and ask me for proof i waited 45 min to get what THEY!!!! offered me.... I reserved a dolly with strap get there there's no one available ..... Tell me the truck is on one Side of the building its completely on the opposite side millage wasnt exact as written in the Contract 9007 miles when really was 9008.8 the employee was really sleeping ....... Disaster thats all i have to say for me to take Time to answer this questionnary

Pedro Miguel M. 
Rating:
5.0

Les communications avec vos clients devrait inclure le français tout ce que j'ai eu même l'application pour faire l'évaluation du camion était en anglais, ça c'est un peu exaspérant

CHRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

Kaustubh G. 
Rating:
4.0

Customer did not leave a comment.

FREDERIC D. 
Rating:
3.0

Customer did not leave a comment.

Federico Gabriel O. 
Rating:
1.0

Equipment are old in 750km 400$ fuel😂😂😂😂

GURPREET S. 
Rating:
5.0

Ensure vehicles are highway tested between uses.

CHAITANYA D. 
Rating:
5.0

Customer did not leave a comment.

Ali K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus Manuel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMENICO L. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Très bon service ! Bonne équipe je recommande fortement!

BOUALEM S. 
Rating:
5.0

Customer did not leave a comment.

stephane f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE HILAIRE D. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie-Phedra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCEL G. 
Rating:
5.0

It was my first experience in truck rental. Very affordable. Exceptional service fast and efficient.

JEAN JACQUES L. 
Rating:
5.0

Customer did not leave a comment.

Kamalpreet S. 
Rating:
4.0

Customer did not leave a comment.

Joseph P.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

A little more priority on mobile check in at the counter. I feel if the counter was clearly marked and clients using mobile checkin were given the purity at the counter to pick up their keys it might induce other customers to consider using mobile checkin. I found the mobile checkin reasonably straight forward taking about 5 Minutes. I am thinking of Marriott hotel checkin or Avis preferred check in experience. Uhaul has the ability to do this but you know your business best.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Reza T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH-ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Marie W.  |  Overall Experience 
Rating:
5.0

Excellent endroit pour entreposer, les installations sont propre et sécuritaire.

Matthew G.  |  First Impressions 
Rating:
2.0

The whole online pre-register is a waste of time. You still have to go in and give the exact information again to the employee. Huge waste of time and puts your employees and customer at risk to covid exposures. The drop is self serve which is great. Also, the employees are all new there and require way more training before you ask them to deal with customers and waste time.

elie K. 
Rating:
2.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Service from agent check-in was Excellent BUT the truck was brutal. To clarify, transmission and the ride itself. The truck was very clean (old as hell). Was just afraid to breakdown on the highway, we did many kms. Prices were good. You advertise that you can pick-up one spot & drop off somewhere else but I was not allowed to benefit from this option. Had I known I would have chosen another Uhaul location. Drop off process was also great (key box).

Nataly V. 
Rating:
5.0

Customer did not leave a comment.

Charles h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zabi A. 
Rating:
5.0

Thanks

Sadek B. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
5.0

Easy to find and clean. The staff are very helpful. Would recommend.

Tracey S.  |  Online Move In 
Rating:
1.0

I waited 20 minutes to return my trailer I could not use the app return because last time I did thy accused me of stealing a connection from the trailer I had them check the cameras to prove uhaul was at fault

Mike L. 
Rating:
5.0

Customer did not leave a comment.

HALDOUNA T. 
Rating:
5.0

The advertisement said $20 but prices jumped a lot

Seth W. 
Rating:
5.0

YOu need to make your web check out process easier

Paul G. 
Rating:
3.0

The fuel surcharge is a bit too high. There was no gas station reasonably close, so I decided to let them fill it up. The charge was almost twice the price of gas. I suppose I could have checked the price beforehand, but I assumed that you wouldn't be gouging me.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eduard B. 
Rating:
5.0

Customer did not leave a comment.

FADI C. 
Rating:
5.0

Customer did not leave a comment.

Shafiq M. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

Customer did not leave a comment.

Anh Tien N. 
Rating:
4.0

Customer did not leave a comment.

TARA B. 
Rating:
4.0

Customer did not leave a comment.

Tara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

François B. 
Rating:
5.0

Richard is a great guy! Thank you for your help!

Dan B. 
Rating:
5.0

Customer did not leave a comment.

GARY HUBERT L. 
Rating:
3.0

Keep wait times less than 10 minutes. I waited 30 minutes and have waited way more in the past!

MICHAEL R. 
Rating:
1.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
5.0

A1 service, friendly n knowledgable staff. At the top of my list.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Isabelle D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NITEN S. 
Rating:
2.0

Careless personnel...all teenagers, and handling business recklessly!

METON THERENCE H. 
Rating:
5.0

Je fais des location assez souvent et toujours un excellent service.

SYLVIE P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Je tiens à dire que dans l'ensemble je suis satisfait, mais ce qui suit est un irritant majeur pour moi. Même avec plusieurs tentatives, il m'a été impossible d'effectuer ma réservation en ligne en langue française, il y avait constamment des pages inaccessibles en français. Au moment de prendre livraison du camion, la page web que l'on m'a envoyée était en anglais alors qu'il y a plein de trucs légaux à lire. Pas fort. Le niveau d'essence n'était plein tel que mentionné alors j'ai voulu téléverser une photo pour appuyer ma contestation, mais cela à généré un échec et ensuite, je n'ai jamais été en mesure de compléter l'inspection par moi même. Donc à vérifier l'ensemble des outils mis à notre disposition pour les avoir en français et fonctionnels. De plus, il serait important de spécifié que la vitesse est indiquée en miles à l'heure en gros et en kilomètres en petit. Au Canada, nous avons l'habitude du contraire et donc on risque des contraventions si on n'a pas noter cette différence.

Jean L. 
Rating:
1.0

The wait time was too long 40 minutes the truc was dirty. When we tried to pay the terminal frose

Dimitri F. 
Rating:
4.0

Very long wait until served.very slow processing. Unclear return procedures. Definitely not customer friendly

JOE MOUNIR T. 
Rating:
5.0

Customer did not leave a comment.

EDELTRAUD B. 
Rating:
5.0

Very courteous staff. I was a bit late returning the vehicle because of traffic and I was very pleased to see that staff are given the leaway to waive the extra day charge. This is smart business. Well done U-Haul.

SABINE A. 
Rating:
4.0

very nice and help-full stuff, very easy drive and clear reservation and return instruction.

SEYED MILAD A. 
Rating:
5.0

I was very pleased to deal with you. Thanks

Andrei L. 
Rating:
5.0

Customer did not leave a comment.

JAMA D. 
Rating:
1.0

I was given a 15' truck instead of my reservation of 10' one, this caused me higher fuel cost. They couldn't find the 10' key I was give truck with a little over 1/4 tank fuel and I returned it the same but, I have been charged $18 for a spacultive fuel level calculation even though they we supposed to give truck full and get it back full. Also, they charged me the 15' truck rate instead of 10'.

Bijan K. 
Rating:
3.0

Customer did not leave a comment.

Shane A. 
Rating:
5.0

Customer did not leave a comment.

ISTVAN B. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
1.0

They stole money from me and stuff when i call they hang up on me.

Victoria K. 
Rating:
1.0

Location was switched. Showed confirmation email and sent us to old place. Waited 3.5 hours at 3 pickup locations to finally get the truck. They told another person in front of me they had to return their truck 150km away lol jokes

SRETKO K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHEL C. 
Rating:
5.0

I have drivers licence from Israël and I did check in from home and it succed, but when I came to the UHAL station in Norman street I have a big difficulties with agent there to take cargo. Actually he did not want to accepte my Israélien drivers license, he told me if it is not from Quebec licence he could not give me a cargo

Anton M. 
Rating:
5.0

Customer did not leave a comment.

Anthony E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

peter Y. 
Rating:
5.0

Customer did not leave a comment.

Gisèle M. 
Rating:
1.0

Customer did not leave a comment.

jaime P. 
Rating:
5.0

The online pickup process is ridiculous. There was an issue with the alternate contact. The First agent instead of assisting me keep kicking me back to the screen to update the contact info. After trying to explain the issue they canceled the entire attempt to pick up the reservation and I had to start over from scratch. This was a huge waste of time as it took me 30 min to finally get a competent person to chat with and get the issue for the alternate contact resolved. I have nothing bad to say about the location the agents were helpful but it would have been an hour or more if I had to wait in line to pick up my rental. This is why i choose to do the online pickup. it's supposed to be easy and the agent is supposed to help make it soo. I didn't get that feeling and the session closed without explanation.

Christopher S. 
Rating:
1.0

We reserved a 10 foot truck but when we went to get our truck they said they dont have the truck and that they can only rent us the camionette. We asked them what the point of doing reservations is and they only told us that nothing can be done

EDWARD K. 
Rating:
4.0

I understand that since the customer is paying for most of the fuel in your trucks it isn't a priority for you have a stop/start optioned in your brand new GM vans, but with the global climate change situation and the fuel prices increasing, it would make a significant difference for renters that drive in the city and the environment. I just can't believe that stop/start isn't yet standard on all GM vehicles...

GABRIEL M. 
Rating:
5.0

Il y a une alarme qui se declenche lorsque j'ouvre mon casier, meme si j'ai desactiv' l'alarme a l'entr'e. c'est le seul point negatif que je trouve

Jean-Michel D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ibrahima S. 
Rating:
1.0

Le pire service que j'ai eu de ma vie. Entrepot sale degueulasse. Gestion et employé absolument sans service à la clientèle Mon père s'est fait attaqué par employé Spray sans nous dire et odeur très toxique Tous mes biens habimés Contacté multiples fois gestion et superieur sans résolution.

Stéphanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milad d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
3.0

l alarme a sonné durant 3 heures et l'employé me disait qu'il n y pouvait rien. une borne d incendie etait déconnecté. autrement tout etait bien

pascale p.  |  Overall Experience 
Rating:
5.0

J'ai oublié des choses dans le camion une tablette et ma carte de débit si vous pouvez me le gardez Très bon service rien a dire

Alexandra S.  |  First Impressions 
Rating:
5.0

Personnel courtois et professionnel!

Sarah P.  |  First Impressions 
Rating:
4.0

J'ai eu du mal à trouver le lieu et à comprendre que faire. Heureusement d'autres clients étaient là pour aider. Le site a planté plusieurs fois avant que je puisse finalement réserver. On est vraiment très près d'une super expérience. Tout est en place, il faudrait juste que quelqu'un pense bien à comment rendre la navigation vers et dans le site plus simple. Simplement des gros panneaux comme "entrez votre PIN ici à l'arrivée" suffirait.

Francois T.  |  Online Move In 
Rating:
2.0

Le temps d’attente très long car seulement un employé en tout temps. Le système a fait défaut donc il a fallu Retourner pour que cela fonctionne.

Kathleen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMIN A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
3.0

The staff were helpful

lawrence r.  |  Overall Experience 
Rating:
4.0

there was mouse/rat droppings and a rat trap in the locker, didn't see any creatures but ick !! I had a short stay, 3 weeks, and this did not interfere with my confidence in the center.

Theresa N.  |  Overall Experience 
Rating:
5.0

Autre que la carte de désactivation de l’alarme qui a bugger une fois, le service fut impeccable.

Sonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAPA SADIO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oniko H.  |  First Impressions 
Rating:
5.0

Great service, location and price!

laura p.  |  Overall Experience 
Rating:
4.0

There is mouse poop in the licker. I was supposed to have one month free but didn't get it.

LINDA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivek V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvie H.  |  Overall Experience 
Rating:
5.0

Best services, affordable prices

Paola R.  |  First Impressions 
Rating:
1.0

Bonjour, Vous avez du culot de me demander ça. Voici ce qui s'est produit et je veux que ce soit remonté à votre manager. En deux mots : terriblement décevante. Vous avez des actions à prendre. LA SITUATION * J'ai appelé à 17h pour aviser de mon retard et voir si je pouvais avoir la clé pour l'espace d'entreposage gratuit que j'avais loué, on m'informe que ce sera fermé, de faire la réservation en ligne et de payer. Jean-Marc, à qui j'ai parlé, m'assure que ma réservation me sera remboursée le lendemain. * J'arrive sur les lieux, les deux employés toujours présent à l'extérieur répondent uniquement à mes questions par "c'est fermé, Jean-Marc fait dire que c'est fermé". * J'insiste pour avoir une réponse plus détaillée au moins minimale sur comment accéder à l'entrepôt ou d'aller chercher Jean-Marc puisque je lui ai déjà parlé : l'employé va dans le commerce et ne sort plus. * J'entre dans le commerce par la porte de garage ouverte et débarrée, le troisième employé qui était toujours présent (Jean-Marc) m'accueille par "C'est fermé, you're trespassing" Je lui explique que j'ai bien compris et je veux juste savoir où entré pour l'entreposage, il insiste et répète sans répondre "you're trespassing on est fermé" J'ai beau voir dépensé 400$ chez U-Haul aujourd'hui, le manager, Jean-Marc a eu le culot d'ajouter "si on était pas là t'aurais dû t'arrranger. Fait comme si on était pas là" plutôt que de prendre le 30 secondes pour m'expliquer la marche à suivre et me donner une expérience wow. * J'accède finalement à l'entrepôt par le côté, j'essaie de réserver en ligne pendant 30 minutes. Je fini par réussir à réserver un entrepôt en ligne non sans problèmes. * L'entrepôt que j'ai pu louer s'avère plus petit que celui que j'avais réservé et chaque fois qu'on ouvre la porte, l'alarme sonne. J'ai encore de l'acouphène dû à l'alarme. Le Call-Center à qui j'ai parlé ne pouvait pas m'aider par rapport à l'alarme. * L'application ne m'as jamais permis de faire le drop off du camion en self-service. J'ai pourtant essayé au moins 3 fois impossible. * Je n'ai pas eu le remboursement du dépôt que vous m'avez chargé puisque je payais par débit le camion. DE CES FAITS 1) Je veux le remboursement intégral du dépôt qui m'a été chargé sur ma débit à Québec pour le camion. 2) Le remboursement intégral de mon espace de location loué à défaut d'avoir accès à celui gratuitement offert avec le camion. 3) Ne pas être chargé pour le drop off de la clé sans l'application, ça ne marchait pas. 4) La location d'un camion U-Haul à vos frais pour me permettre de déplacer les meubles que j'ai dû ramener à mon point de départ dans le CX-5 de mon helper. (il ne sera plus disponible et la dimension de l'espace de stockage choisi aurait permis normalement de les accueillir sans problèmes.) 5) Des excuses formelles pour le dérangement avec votre boss en CC de ce courriel. Ça aurait dû prendre 1h ça en a pris presque 4. Bonne journée, Olivier Bois 819-244-7243

Olivier B.  |  Online Move In 
Rating:
4.0

Only bad thing is that it takes a long time to be served at the counter. Every time.

Maroussia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMIN A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pascal a.  |  First Impressions 
Rating:
5.0

Impossible de parler par téléphone au personnel de l’entrepôt de Lachine afin de finaliser le contrat de location. Après quelques messages laissés et un courriel, j’ai enfin reçu un courriel. DOMMAGE de nous laisser ainsi dans l’incertitude.

Bernard D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Manuel R.  |  First Impressions 
Rating:
1.0

Trop de vermine. Manque de personnel

cathy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles h.  |  First Impressions 
Rating:
5.0

Staff super courtois et efficace!! Au delà de mes attentes, je suis hyper satisfait!! Merci

jean-michel m.  |  First Impressions 
Rating:
5.0

Thank you so much.

Rahim P.  |  First Impressions 
Rating:
1.0

Service execrable, temps d'attente plus de 30 mins a chaque fois ! Personel très bête ! Quand j'ai quitté ils ont même mit un client qui voulait loué une seconde unité. Ridicule ! Jamais je n'ai vue un service si pourri !! Plus jamais je vais faire affaire avec votre U-Haul, et croyez moi je vais parlé de mon expérience !!

carolyn p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moussa Ibrahim T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoni G.  |  Overall Experience 
Rating:
5.0

Janie (at Norman Road Lachine Québec) location was very friendly, professional, and helpful.

JULIAN B.  |  First Impressions 
Rating:
3.0

Hello, I arrived at 08:50 on Sunday 20 June 2021 to pick up my Cargo Van and to rent a storage unit, my appointment was at 09:00. There was a huge line up outside and by the time I received my cargo van and storage unit it was 10:45. I spent over 1 1/2 hours at Uhaul. The employees were understaffed but maintained a positive attitude. There seemed to be only three employees working that day. When I left, there was still a hug line inside and outside. Thank you,

George Lloyd S.  |  First Impressions 
Rating:
5.0

Will definitely use again when and if need.

clemente v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicolae marius m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben Arturo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nada E.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

martin c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SIMON L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane A.  |  Overall Experience 
Rating:
1.0

The manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never again

Alanna l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo T.  |  Overall Experience 
Rating:
5.0

Merci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.

patrick r.  |  Overall Experience 
Rating:
3.0

- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.

ROBERT V.  |  Overall Experience 
Rating:
2.0

I first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.

Kathleen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norwood c.  |  Overall Experience 
Rating:
5.0

the best place

julia i.  |  First Impressions 
Rating:
4.0

Accueil chaleureux et très bonnes explications de la personne au service a la clientele.

Pierre G.  |  First Impressions 
Rating:
3.0

Temps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!

Melinda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serge C.  |  Overall Experience 
Rating:
1.0

I booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagny

ANTHONY F.  |  First Impressions 
Rating:
3.0

We had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.

Brigitte H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariyan I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

guillaume r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivier Arsene T.  |  Overall Experience 
Rating:
4.0

Juste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.

Ryan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hiram S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trans v.  |  Overall Experience 
Rating:
5.0

Hello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisror

YORAM A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. Thank you!

nathalie c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyne P.  |  First Impressions 
Rating:
5.0

Merci!

Catherine S.  |  Overall Experience 
Rating:
5.0

The young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.

Valerie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Celine P.  |  Online Move In 
Rating:
5.0

Merci

Catherine L.  |  Overall Experience 
Rating:
5.0

Facile et rapide! J’adore!

Ronald R.  |  Online Move In 
Rating:
4.0

J’ai rencontré des problèmes avec l’application notamment pour les paiements et la procédure de depart, il serait utile de revoir l’application. Pour le reste je reste satisfait de mon expérience.

Renard M.  |  Overall Experience 
Rating:
5.0

Très propre

NICOLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy E.  |  Overall Experience 
Rating:
2.0

Unit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.

Maralie L.  |  Online Move In 
Rating:
3.0

Bonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .Merci

Jody K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

June M.  |  Overall Experience 
Rating:
5.0

Honestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.

MYRIAM G.  |  First Impressions 
Rating:
3.0

Aucun resper pour les client

Abdelkader M.  |  Overall Experience 
Rating:
4.0

The only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.

Don K.  |  Overall Experience 
Rating:
5.0

I used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.

Carlo M.  |  Overall Experience 
Rating:
5.0

Jean-Marc Laurin Pelletier was great amazing service !!!!

Demonfort P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Atif J.  |  Overall Experience 
Rating:
5.0

Not much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.

Timothy C.  |  Overall Experience 
Rating:
4.0

Il y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviere

Catherine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serge p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariyan I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick A.  |  First Impressions 
Rating:
5.0

Je n’ai reçu les instructions qu’en anglais J’aurais aimé recevoir le code de désarmement de l’alarme par sms également, pas juste par email Les instructions par rapport au code à composer n’étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s’ouvrent sans code / les instructions à côté de la porte semblent s’appliquer aux client SecureMax seulement). Pour d’autres personnes aussi ce n’est pas clair, car l’alarme s’est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!

Laurence B.  |  Online Move In 
Rating:
3.0

Spent an hour in line. It was the first of the month, so maybe have more than two people working?

Carrie t.  |  First Impressions 
Rating:
5.0

Personnel très sympathique et drôle mer ci

MARC C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  First Impressions 
Rating:
5.0

The person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!

Robert S.  |  First Impressions 
Rating:
5.0

Fantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++

guy-laine d.  |  First Impressions 
Rating:
5.0

Great service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali K.  |  First Impressions 
Rating:
5.0

The manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

9361-3065 quebec inc f.  |  First Impressions 
Rating:
3.0

At busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.

Robert R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pierre M.  |  First Impressions 
Rating:
5.0

You need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Thank you

adriana h.  |  First Impressions 
Rating:
5.0

The service at Lachine was great. Quick, efficient and thoroughly explained and shown.

Cyril M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jesse g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nicolae marius m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Weilong L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roland L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre C.  |  First Impressions 
Rating:
5.0

Excellent Service, courtois et personnalisé !

isabelle m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lawrence r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Che J.  |  First Impressions 
Rating:
5.0

Plenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!

GUYANE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie Dominique D.  |  First Impressions 
Rating:
4.0

The only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.

Patrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anouk F.  |  First Impressions 
Rating:
5.0

The folks I interacted with here are super friendly and helpful -- everything worked out perfectly!

KATHERINE M.  |  Online Move In 
Rating:
5.0

Superb facility with well-designed covered loading area.

Paris V.  |  First Impressions 
Rating:
5.0

Great experience. No problems at all. Excellent staff.

Rachel C.  |  First Impressions 
Rating:
2.0

On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.

Ramy M.  |  First Impressions 
Rating:
5.0

Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.

marie france l.  |  First Impressions 
Rating:
5.0

The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!

Stéphanie S.  |  First Impressions 
Rating:
5.0

Très bon service

audrey maude p.  |  First Impressions 
Rating:
5.0

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

caroline l.  |  First Impressions 
Rating:
5.0

Francesca was very knowlagable professional and with a smile. Thank you!

Shimon F.  |  First Impressions 
Rating:
5.0

Employé tres poli . endroit tres propre. tres satisfaite

Micheline L.  |  Reservation 
No reviews have been submitted for this location.

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