Customer Reviews for U-Haul de Montréal-Nord - déménagement

2678 reviews

10100 Boul Pie-IX   Montreal, QC H1H3Z1

(514) 327-1252

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 327-1252

10100 Boul Pie-IX
Montreal, QC H1H3Z1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

benoit D. 
Rating:
1.0

there's no parking for costumers so we have to leave our car on the street far from the rental location

Carlos Andres A. 
Rating:
1.0

Customer did not leave a comment.

Viviane G. 
Rating:
2.0

I find that it is too expensive. It cost me 210$ plus 77$ gas for a 8h rental for a van. That location tricked me into taking extra products, if I didn't they charge a 1000$ deposit. They purposefully gave me a van that was full and when I return it full, they still charge me $10 saying it wasn't full when I have receipts and pictures. I called and they took off the charge. Next time im going to another rental company for less. Very disappointed.

Cassandra B. 
Rating:
1.0

The car transport trailer I had reserved was first cancelled on me by U-Haul and causes me to pay an additional week of storage for my vehicle. Finally when picking up the trailer after making a second reservation, the trailer was not at the location I was told it would be at. I lost time driving back and forth to a different location to find the trailer. Once on location I find out my ball hitch did not fit the trailer. The staff had no idea or knowledge on how to find a solution. Nor did the rental location have the correct tools to change the ball. Nowhere and at no time did anyone at U-Haul explain what size ball would be needed or that your trailers only have 4-way electric plugs. This forced me to looses more time as I had to go and borrow another vehicle to tow the trailer. All in all, my experience renting a trailer from U-Haul was frustrating and cost me a lot more than what was quoted or advertised. Next time I need to rent a trailer I will NOT be using U-Haul nor will I recommend U-Haul.

Robert D. 
Rating:
3.0

Be more accurate about equipment availability

Melina X. 
Rating:
5.0

Have a coffee machine? Great service, quick.

Libertino P. 
Rating:
4.0

Service impeccable et professionalism

Stefano M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

I found garbage in the glove box and in the car

LARRY D. 
Rating:
3.0

Vehicle was'nt clean inside.,

MARC L. 
Rating:
5.0

Truck clean after each leasing

RENE ANDRE G. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
1.0

La personne qui nous a servi avait un air bête comme on a jamais vu ça. Votre système de location via une application ne fonctionne pas. Et finalement ça ne fait pas de sens d'envoyer les gens se stationner au Maxi, c'est ridicule. Dans l'ensemble c'est vraiment pas fort.

Jean L. 
Rating:
5.0

J'ai loué un camion samedi à la succursale de Saint Léonard et la dame étais très bête je n'est pas eu d'information elle me disait d'aller consulter le site finalement j'ai été aller voir a Montréal Nord sur Industriels et beaucoup de professionnalisme très aimables j'ai adoré.

Ena Marielos G. 
Rating:
4.0

Customer did not leave a comment.

Fabienne R. 
Rating:
5.0

The 2 guys at the Uhaul on 10th July were simply amazing. They were friendly, and delivered a great customer service.

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

Ali C. 
Rating:
4.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

very good services.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

I thought your truck had a rear camera, it would have been easier.

Shaza I. 
Rating:
5.0

Customer did not leave a comment.

ony E. 
Rating:
3.0

Merci pour le professionnalisme et la compréhension des employés de service

Judes Yvens P. 
Rating:
3.0

La dame au service était très professionnelle et rapide! Le camion par contre faisait un bruit d'enfer!

Vincente H. 
Rating:
5.0

Customer did not leave a comment.

Angers M. 
Rating:
5.0

Customer did not leave a comment.

Daphnee L. 
Rating:
2.0

Customer did not leave a comment.

vincent F. 
Rating:
3.0

The drop off method with the phone waa very tricky

Alex P. 
Rating:
3.0

I were never able to push the « accept » button on the verification page of the truck. I had problem connecting on your pages before too.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Marc Eddy L. 
Rating:
5.0

Customer did not leave a comment.

Mustafa Saleh M. 
Rating:
4.0

The service was good, the only bad thing is that I booked the truck with the equipment and I was surprised that it wasn't included. The guy told me that it works with first coming first served !, in this case why it was proposed during the booking if it's not sure !

Rachid G. 
Rating:
4.0

Long waiting time.

Marcos A. 
Rating:
3.0

Customer did not leave a comment.

youssef L. 
Rating:
5.0

NA

Delva L. 
Rating:
1.0

I was charged almost double than the regular price that I should pay. I cant even understand the receipt. Customer service arent being helpful

Abedrabo B. 
Rating:
5.0

Number 1 place

Abraham H. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Edison H. 
Rating:
2.0

Frais pas assez expliqué , trop cher pour 4h et service lent

Sandra C. 
Rating:
2.0

Customer did not leave a comment.

Jean Sylvain C. 
Rating:
3.0

A better informed personal for the return , since everything was done on line there was no need to wait inside for the return Thanks

Jean S. 
Rating:
5.0

Customer did not leave a comment.

alcide P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Please, Is it possible to send your document also in french ? This is important for us to be serve in our language.

ecole M. 
Rating:
3.0

Reimburse gas fill upon return if exceeded the initial fill amount prior to departure.

Maria Donata R. 
Rating:
5.0

Customer did not leave a comment.

antonio N. 
Rating:
4.0

Great!

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Naim K. 
Rating:
4.0

Allways a nice service

Gilberto R. 
Rating:
5.0

It would be nice if the gas tank was preset at full instead of 1/4 full. Easier to fill back up to original level when bringing the truck back.

Philippe L. 
Rating:
5.0

Customer did not leave a comment.

Stephane G. 
Rating:
5.0

Customer did not leave a comment.

Ami Akpedze Benj H. 
Rating:
3.0

We had a reservation for 14:30 and we to wait 30 minutes in line to e serve,. unacceptable!

Martin M. 
Rating:
4.0

The interior of the van wasn't sanitized but other than that the rest of the experiance was great.

Jakub S. 
Rating:
3.0

The employees were curteous and helpful. Although, the time to get the truck was really long and the location doesn't allow many people to confortably stay in line. It was akward and annoying.

Olivier B. 
Rating:
5.0

Customer did not leave a comment.

Marie-Helene B. 
Rating:
5.0

Customer did not leave a comment.

denis J. 
Rating:
3.0

Customer did not leave a comment.

mickael C. 
Rating:
2.0

Depuis que j'ai réservé un camion chez vous il y a quelques années, il m'arrive de recevoir des courriels pour des réservations d'autres clients. La dernière est une réservation pour le 13 juin au nom de Serge Plouffe, contrat 97029234. Comme ça ne me concerne pas merci de retirer mon adresse courriel achartrand68@gmail.com de ce contrat.

Serge P. 
Rating:
3.0

L'employé (d'origine arabe je crois) était très arrogant avec moi à l'arrivée et au retour de la location et ce avec plusieurs clients, par contre l'autre employé très jeune de race noir était très serviable et aimable. Je ne recommande pas cette place à personne, je préfère aller dans un autre centre de location ou changer de compagnie la prochaine fois. Merci

Fernando C. 
Rating:
2.0

Employee didn't know about self check in process and told me to wait in line. Then upon return he didn't know where I was supposed to park my rental.

Ivan R. 
Rating:
4.0

Customer did not leave a comment.

Stefano C. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
3.0

Le véhicule était tellement sale à l'intérieur que j'ai du le faire nettoyer.

Linda Monette M. 
Rating:
5.0

The receptionist was very helpful

Madiop K. 
Rating:
4.0

Customer did not leave a comment.

Consuelo C. 
Rating:
4.0

One employee only , for rentals, return, checks, equipment rentals, very long waiting time. If you want to rent, go an hour earlier.

Ionel D. 
Rating:
3.0

Honestly I'll never do business with U-Haul again. - I reserved my truck about a month to 3 weeks before bthe move. - about 8 days before the move, I realized that the truck I picked was too big so I called and changed from 15feet to a 10feet truck. - around 4pm I got a call telling me they do not have the ... And they offered me a van. I said that's will be too small. Instead of helping me find a solution, I was told they can do anything because I didn deal with them directly. I was redirected to the call center. - from the call center, I was redirected to 4 other people. And if they hangup on me by accident, they can't call me back...thus why I have to talk to so many people. Apparently, you don't transfer to other departments. I have to call the number mysel. Wow - anyway, I managed to find a truck 20km from my house. Got on location to pick up the truck, only to be told there's no truck. - why they don't have a truck? Well because the reservation was made in the system early that morning, another WOW - in the end I got a van, managed to do the move in multiple trip and extremely infuriated. Would it do business with you again. No

kodjo D. 
Rating:
3.0

Mobile pick up was not perfect I lost like 30min because I had to validate some things I didn't receivd before! Need to go in line inside so no advantage to book online!

David D. 
Rating:
5.0

Customer did not leave a comment.

Sophie L. 
Rating:
5.0

Everything was super and the person who serve me was super

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Emilie L. 
Rating:
5.0

Very good service at that location

Peter S. 
Rating:
3.0

Don't let internet orders book their appointment at the same hour. Create a schedule for pickup to avoid long and unnecessary linup. I was able to get my truck 1 hr after promised appointment.

Eric S. 
Rating:
3.0

The main problem is the fact that U-Haul change without my agreement : the time if my books by 7hours, the location. No apologies was made and no financial compassion for the inconvenient (distance add, time lost, ...) It was the first and last time I am using uhaul.

philippe M. 
Rating:
5.0

Customer did not leave a comment.

Paul-Andre D. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
4.0

Customer did not leave a comment.

WILSON J. 
Rating:
1.0

I was charged for a piece of equipment I did not ask for, and for à damage that did not exist. I had to call to get reimbursed for the damagr. When I realized about the piece of equipment, I called again but I was transfered to the u-haul phone central and they said I had to call to the location where the rentable was done. Since the phone was never answered, I had to take my car and went to the location. There was only one employee so I had to wait 10 minutes. Then, the employee said he was unable to do the reimbusment. I asked for a manager and, finally I was reimbursed.

Carl G. 
Rating:
1.0

Le prix que l'on m'a dit n'était pas cela du tout j'ai prit 3 diable et 12 couvertures on m'a remise seulement 6 au retour l'on voulaitw faire payer les 6 qui n'y était pas au départ et l'on ne m'a pas rembourser pour les couvertures non fourni et j'ai des meubles qui ont été abîmés à cause de ses couvertures manquante... sans compter le temps car j'ai réservée pour 11:00 mon camion j'étais là à 10:45 j'ai été servie il était plus de midi j'ai t'apporter le camion à la même heure le lendemain que je l'ai reçue en temps réel et l'on m'a chargé des frais de retard.... finalement on a du revenir pour apporter les couvertures le camion était dans la cour et il m'a pas fermé rien donc même l'heure que sa a prit pour aller et revenir apporter les couvertures sa a été ajouté comme frais de location du camion comme si nous avions toujours le camion en mains... pour ce qui est du kilométrage on a fait deux voyage de H1G 2J4 au H1A 3X2 cela fait 13 km fois 4 en calculant aller et retour et l'on m'a chargé plus de 80 km supplémentaires à ce qui était compris...

Melanie M. 
Rating:
5.0

Pourquoi juste des message en anglais par contre??

Marc L. 
Rating:
2.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

Customer did not leave a comment.

alain M. 
Rating:
5.0

Customer did not leave a comment.

Guy Yoge S. 
Rating:
4.0

Customer did not leave a comment.

SERGE D. 
Rating:
5.0

Customer did not leave a comment.

Azzeddine R. 
Rating:
1.0

la taille réservée n'était pas disponible et j'ai reçu le truck avec un sac de déchet à l'intérieur de la cabine.

PASCAL N. 
Rating:
5.0

Customer did not leave a comment.

Fedi E. 
Rating:
4.0

Customer did not leave a comment.

Alexandru G. 
Rating:
3.0

Customer did not leave a comment.

Pauline Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Radu M. 
Rating:
2.0

Customer did not leave a comment.

Woody D. 
Rating:
3.0

Le camion n'était pas très propre. On m'a chargé beaucoup plus que l'évaluation qui a été faite le matin et ce, bien que j'aie fait moins de km que prévu.

olivier H. 
Rating:
5.0

Customer did not leave a comment.

Francois V. 
Rating:
2.0

Manque de personnel à l'accueil,l'intérieur du camion sentait mauvais. Le personnel n'a pas prit le temps de vérifier si j'avais l'équipement nécessaire que j'avais loué. Arrivée à destination j'ai constaté que l'équipement que j'avais loué n'y était pas. Au retour du camion l'employé ne semblait pas surpris que les couvertures et le diable n'étaient pas dans le camion il m'as simplement dit pas de problème ont va vous rembourser. Je suis vraiment déçue et la prochaine fois je vais aller ailleurs. Je souhaiterais une réponse de votre part.

Sebastien T. 
Rating:
5.0

Excellent service thank you qll your teams

dominique V. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
3.0

Make the employees wear masks. Almost bonne of them had one on when I went. Also, the employee booked the return location in the wrong city.

Francois-Joseph L. 
No reviews have been submitted for this location.

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