Customer Reviews for U-Haul de Montréal-Nord - déménagement

2,935 reviews

10100 Boul Pie-IX   Montreal, QC H1H3Z1

(514) 327-1252

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 327-1252

10100 Boul Pie-IX
Montreal, QC H1H3Z1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Even though I did an online check-in (and received confirmation) they made me go through the check-in process again. Due to some issues this took far longer than it should have (about 20 minutes). If locations do not support online check-in that is not great, but it is worse if I take the time to complete the online check-in and get there to find they don't accept it.

Graham T. 
Rating:
3.0

Truck was dirty in the box had to swipe and wash before thinking of putting my furniture there. Truck was pretty valsy in the steering draglink/pitman arm/ tie ends loose and , this one had a yelling transmission above 2000 rpm , glad I only had 2 miles to go in it.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Le V. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

My reservation: 22018170 I am not pleased with this experience. I was supposed to pick up vehicle from Performance 4x4 (closer to home). I never got any kind of confirmation call, voice or text message from them or U-Haul, as it was promised. When I called the same pick up day, they (Performance 4x4) told me they had no vehicle for me. I had to call U-Haul customer service (great service!) in order to get the truck somewhere else (I went to U-Haul de Montreal-Nord) So, overall I am not very happy with the service U-Haul did provide.

Luis Alberto C. 
Rating:
3.0

Customer did not leave a comment.

Simon M. 
Rating:
3.0

Procédure administrative longue, équipement informatique qui semble désuet. Contrairement a ce que l'on nous dit, impossible de laissez notre véhicule dans le stationnement

Chantal L. 
Rating:
4.0

POUR LA RESERVATION SET TROP LONG AU TELEPHONE

Carmine T. 
Rating:
4.0

Customer did not leave a comment.

Van Tran T. 
Rating:
5.0

Customer did not leave a comment.

JAMAL D. 
Rating:
5.0

Excellent service !

Jacques A. 
Rating:
5.0

Faire Attentionentre la facturation y le montant a débité, car j'ai un différence de 8$. Entre tout

maretha G. 
Rating:
4.0

Customer did not leave a comment.

Nadir S. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
2.0

big problem at the start, I waited 1 hour and a half to get my trailer which was reserved and there were faulty lights. the employee told me it was okay. for the return it was excellent.

Christian B. 
Rating:
4.0

J'ai réservé un camion 15' que j'allais chercher à montréal coin crémazie et st-michel et que je retournais à st-jérôme, c'étais l'entente initiale. On m'a finalment dit, la veille vers 19h, après que j'ai appeler PLUSIEURS fois la succursale de st-michel, que je devais aller chercher le camion à la succursale de pie-IX et que je devais le retourner à cette même succursale le jour même ce qui ne fait pas du tout mon affaire ! J'avais réservé à la base avec uhaul pour pouvoir laisser le camion plus près de chez moi (st-jérôme) et ne pas avoir à faire des km en surplus et m'éviter le stress de devoir ramener le camion à montréal avant 17h. Dans ce cas j'aurais réservé chez le compétiteur et sauver de l'argent en plus. En revanche le personnel à la succursale pie-IX était très courtois et aidant, c'est le seul point positif. De plus je n'ai eu aucun appel de uhaul pour me parler de la situation avant que je prenne les devant et que j'appel moi-même la veille de la location, un employé m'a dit qu'on a essayer de me contacter par courriels mais pas envoyer à la bonne adresses email car le personne lors de la réservation avait fait une erreur dans l'adresse email que j'avais donner.

marie soleil F. 
Rating:
5.0

N/A

Komla D. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
4.0

Customer did not leave a comment.

Clic C. 
Rating:
4.0

Customer did not leave a comment.

randy S. 
Rating:
3.0

Svp demandez au préposé qui aide à l'extérieur de ne pas fumer en présence de client. Je ne retournerai pas louer chez U-Haul

gilles G. 
Rating:
4.0

L'attache des chaînes sur la remorque était cassé.

Andre B. 
Rating:
4.0

Un service en ligne et par téléphone en français serait apprécié. Il était complexe de savoir la vitesse à laquelle je roulais vu le cadran en MPH plutôt que KM/H..

Anne C. 
Rating:
2.0

nothing special, keep going

Karim T. 
Rating:
1.0

dead-alive person

YUHENG S. 
Rating:
4.0

Véhicule en bonne condition mais la propreté n'est pas une priorité. Assez rapide pour avoir un véhicule. Les employés sont courtois le service est très bien.

jean-pierre G. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

mourad H. 
Rating:
5.0

Truck steering was so loose it would not pass safety inspection

Ivan B. 
Rating:
3.0

Le personnel sur place dans le service à la clientèle est terrible, n'est pas courtois ni donne pas un bon service, c'est mal éduqué

Robin S. 
Rating:
5.0

Customer did not leave a comment.

pacifique C. 
Rating:
3.0

The person in charge last Monday morning, the 2nd May, was extremely rude and bad mood on the top. Never again I will choose this Location. The experience I had will always remind me that I should avoid this kind of people around me...I don`t want to be treated like the way I was treated.

Alexandre Z. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
4.0

Systeme is too slow for clerks doing there jobs as well as the clearly can. Payment is a pain in the ***, one works with interact, the 2 others don't. Give'em the proper equipment and no one will wait during pick up hours (7 to 8 am) Cheers,

Simon L. 
Rating:
4.0

Its a looooooong waiting time!!!! I understand is the big season. However, if we do have reservation, I do expect to do not spend 1,5h in the line to get the rental. The staff was very friendly and helpful! They really work fast and have knowledge of how everything works. Very good team. Great experience overall

Erika D. 
Rating:
4.0

Customer did not leave a comment.

Denis P. 
Rating:
5.0

Customer did not leave a comment.

Mabel L. 
Rating:
3.0

Retard de 1h24 min au moment de la récupération du camion au lieu de 09h00 c'était 10h24 manque du personnel

belhachemi A. 
Rating:
4.0

Customer did not leave a comment.

Apolline T. 
Rating:
4.0

Customer did not leave a comment.

Jasmin S. 
Rating:
1.0

This was not my prefered pick-up location. U-Haul previously cancelled two of my truck reservations, even one that I had made a month in advance, telling me that there were no more trucks available. All of this only a couple of days before my move. Once at the location, the truck was clearly not cleaned or inspected after its last users. When I picked it up it was still in the drop-off area, unclean. The worker checked the back tire air pressure in front of me but not the front. 20 minutes into my drive the front left tire was flat and out of air. I stopped at a gas station to fill it up. The sticker on the truck indicated it needed to be filled to 80psi, however, the tire was defective and exploded in my face at around 60-65psi. I then had to wait over 90 minutes for roadside assistance to arrive. What a horrible experience with U-Haul.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Line B. 
Rating:
5.0

Customer did not leave a comment.

Domenico T. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

Premièrement j'aurais aimer remplir mon évaluation en français. J'ai réservé 2 semaine a l'avance pour m'assurer d'avoir mon camion disponible a Victoriaville et une journée avant j'ai reçus un texto pour m'aviser d'aller chercher mon camion a Thetford Mines 100 km plus loin de ma demande initiale. A quoi ça sert de réserver si on ne s'ai qu'à la dernière minute si on a un camion ou pas et ou mous devons aller le chercher. En ce qui me concerne ce sera ma dernière location chez u-haul et je ne le conseille à personne. Pour ce qui est des employés en succursale rien a dire il on été parfait.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

Andriy Z. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
3.0

Customer did not leave a comment.

ian P. 
Rating:
5.0

Customer did not leave a comment.

gaston D. 
Rating:
2.0

We were charged twice for the mattress bags!!! I was charged on my credit card at the moment of the reservation. At pick up, the mattress bags were charged again to my son who was picking up the rental. Very unhappy with the experience

DIEGO A. 
Rating:
1.0

Customer did not leave a comment.

selim K. 
Rating:
2.0

online by phone to take the truck is a waste of time! i loose 20 min to complete the process

florian C. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
1.0

Paid extra and he couldn't even explain the why

Daniel L. 
Rating:
5.0

Excellent customer service! We forgot something in the truck and they call us back to let us know.

Lise S. 
Rating:
5.0

No. Stay as you are.because for my personnel opinion, you have the best team to managé this type of baseness,

yvon O. 
Rating:
5.0

Customer did not leave a comment.

bellerose G. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO L. 
Rating:
1.0

Truck was absolutely disgusting and smelt like vomit inside. Horrible truck and also staff not really friendly. You should verify their cleaning procedures.

Ruben Miguel C. 
Rating:
5.0

L'équipe est respectueux et faut bien le travail

PAPY T. 
Rating:
5.0

Customer did not leave a comment.

Williamson P. 
Rating:
5.0

Good job

PAPY T. 
Rating:
5.0

Customer did not leave a comment.

Remigio A. 
Rating:
5.0

Location d'un trailer de moto pour un voyage de 12 jours/4000km... le trailer fait 4x9pi (et non 4x8pi) et pour une moto "normale" (BMW R1150R), j'ai dû reculer la moto de 22 pouces par rapport à la position qui utilise le chock du trailer, pour que la charge soit répartie de façon adéquate et non sur la suspension du véhicule. L'utilisation d'un plywood 3/4 et de mon propre chock ont été requises... pour le reste, le trailer est très pesant (800 lbs) mais très solide sur la route

Nicolas W. 
Rating:
5.0

Very good job

PAPY T. 
Rating:
5.0

Customer did not leave a comment.

Claude D. 
Rating:
1.0

Pneus arrières dégonflé La fourgonnette été salle Livrée avec juste de l'essence pour aller a la prochaine station service Feux gauche ne marche pas Mon expérience été une vraie catastrophe

Bennour L. 
Rating:
3.0

Le véhicule avait le réservoir plein au quart donc retourner avec la même quantités.. Mais il est évident que c'est très difficile de jauger le carburant nécessaire pour au delà de 350 Km Surtout si le commis nous donne une information erronée sur l'estimation de la consommation. Un surplus de plus de 40$ est inévitable Donc c'est purement malhonnête . Une plainte sera faite en conséquence.

Denis C. 
Rating:
5.0

Though the van was dusty, it was almost new and really well adapted for our needs. Great customer service, even indicated fuel consumption to lessen our cost to refuel upon return at these high fuel prices. We fully recommend.

caroline D. 
Rating:
5.0

Customer did not leave a comment.

Yves P. 
Rating:
5.0

Customer did not leave a comment.

Vincenzo D. 
Rating:
5.0

I have used this location before they always seem to have an available rental even at last minute needs, highly recommend U-Haul for your moving needs

Arthur C. 
Rating:
5.0

Very happy with the service! Thank You!!!

Pierre P. 
Rating:
5.0

Customer did not leave a comment.

KAMAL M. 
Rating:
5.0

Customer did not leave a comment.

onorio V. 
Rating:
2.0

votre pratique de prendre une photo du permis de conduire est très discutable et non sécuritaire pour le client, et j ai enlever le gravier 3/4 dans le fond de la remorque

andre L. 
Rating:
5.0

Customer did not leave a comment.

giovanni V. 
Rating:
5.0

Customer did not leave a comment.

Jean-Michel Z. 
Rating:
5.0

Customer did not leave a comment.

Francine B. 
Rating:
1.0

Customer did not leave a comment.

Carole L. 
Rating:
5.0

Pat was amazing!!

onorio V. 
Rating:
4.0

Facturation non compris après le retour….

Liliana V. 
Rating:
5.0

Too many text message and e-mail...

Daniel D. 
Rating:
3.0

Les garçons étaient gentils mais il y a eu erreur de véhicule mais tout a été réglé. Toutefois, j'ai jamais rien vue d'aussi étrange que un uhaul sans stationnement pour les clients.

nathalie T. 
Rating:
3.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

All is well

MONDHER S. 
Rating:
4.0

Customer did not leave a comment.

christian D. 
Rating:
2.0

I booked a trailer at Uhaul on crémazie, and I was changed to another location the very morning which was a huge inconvenience. I was going very far with the trailer and I wanted to leave it there to save on electricity with the car, but you charge a ridiculously high price for that. This option should be a lot cheaper, less than 100 dollars.

Samuel J. 
Rating:
2.0

Despite the quality of the equipment, the service was very poor. I chose the 24/7 self-pick-up-option thing, but when I arrived at the location around 7pm there was no key inside any of the three the black boxes. I had to come back the next morning to pick-up the truck, losing about 13hours of my initial renting time. Thankfully I received a compension. Would not recommend the 24/7 option.

Clément B. 
Rating:
5.0

geat serviced

Michel J. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
1.0

Customer did not leave a comment.

Valery M. 
Rating:
4.0

When I called the call center they told me that their was no deposit required on a 10' truck only on Econoline. On my arrival of the location they told me a deposit was required of all locations of truck so we clear missleading information form the call center

Sebastien G. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Rachid R. 
Rating:
4.0

Customer did not leave a comment.

Gehanne Woolley O. 
Rating:
2.0

Customer did not leave a comment.

Alexandre D. 
Rating:
4.0

The trailer that I rent was okay but show clearly signs of wear and the cable that connect for lights was very damaged. But it worked well and was able to do my business. I will recommend just because it was not that expensive!

Edouard V. 
Rating:
5.0

Customer did not leave a comment.

Younes C. 
Rating:
1.0

Le contrat ne correspondait pas à la soumission. Le camion était salle à l'intérieur de la cabine conducteur. Il y avait une fuite dans le toit de la boîte du camion.

Remi L. 
No reviews have been submitted for this location.

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