When returning the truck, the employee was very agressive, he verbally attacked us and was screaming at us because we didn't let him to return the truck for us. He was forcing us to get out of the truck so he takes control over it. We didn't listen to him and returned the truck ourselves. He then came up to us continued screaming I felt threatened and scared and was a very negative experience. My dolly was missing, basically I paid for an equipment that was never given.Louis J.
Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage
Montreal, QC H4X1N1
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erik P.
The wait was long because the lack of staff, but excellent serviceHerby W.
I had to go get the truck way farther than expected because of a technical problem, had to spend hours on the phone with uhaul trying to figure this out. They wanted to cancel at first and had to argue in order to get my truck. YALL CANT CANCEL A MOVING DAY WTF. Clerk didn't give me the right info, forgot to tell me about the steps for returning the truck. Also forgot to give me the add-ons I requested, I had to tell him or I wouldnt have gotten them. Returning the truck was super hard because the lineup was way too long. Serioulsy wtf Uhaul that was terrible.Catherine G.
Clean the interior of the trucks between customersKendall M.
Customer did not leave a comment.Shawn N.
Customer did not leave a comment.MARC-ANTOINE L.
Customer did not leave a comment.Michel C.
This place is a little hard to get to and there is not much around it. If you need a hitch. John is the guy. He did a wonderful job and everyone else was nice to deal with.john S.
The online check in and check out didn't work. The website kept crashing and it felt like it was on purpose so that we had to pay the 20$ return fee. It finally worked on my phone in incognito mode but by that time we had slready dropped the keys.RÃ©mi S.
The clerk, Stephanie, was very nice and a pleasure to work with.michael B.
Customer did not leave a comment.Jonathan M.
Wait time to get and pay for the rental was too longJordan D.
Customer did not leave a comment.Cedric R.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Andre M.
Customer did not leave a comment.Leolin F.
This location is without a waiting area so I was offered to sit in the employees lunch room. It was very kind of them.Jean B.
Nothing, the gentleman who toom.care of me was very very helpfull.and polite, much appreciated.CHANTAL M.
Customer did not leave a comment.STEPHANIE A.
Customer did not leave a comment.Anatol G.
Customer did not leave a comment.Al D.
Very professional, good follow up after the installation. Very satisfiedStephane T.
Customer did not leave a comment.Linda P.
So simple to deal with this location . Love itMatthew V.
Customer did not leave a comment.Gilles C.
Customer did not leave a comment.Giai T.
Picked up the truck the day prior to us moving and all was good. We packed up the truck the next morning and I got a check engine that there was low brake fluid. I called Produits De Soudure Martech which told me to go get a bottle of brake fluid and that it would be reimbursed where I would drop the truck. When I dropped off the truck the clerk was in a bad mood and angry at me. At first he did not want to reimburse me the brake fluid pint. Then told me I had extra kilometers to pay. I explained to him that I had to make a detour to get the brake fluid and that was the reason I had more mileage on the truck. He just said it was not his problem because I did not pick up the truck at his location. I was able to get the brake fluid reimbursed. At this point the clerk was almost yelling at me and telling me I was wasting his time.William R.
Customer did not leave a comment.andre B.
Customer did not leave a comment.Jacques L.
We were told to bring the truck out back and put the key in a box and i received a invoice the Day after for 80$ for gas even though we put it back where it was which is under the 1/4 exactly where it was when i took possession of the truckJean-Louis L.
not much everything was okmichel S.
The website allow reservation of equipment in a location where it does not exist. A message text is send afterward saying you can do the pickup in another location. Change thatThomas F.
Customer did not leave a comment.VLADIMIR S.
Customer did not leave a comment.Olivier R.
Customer did not leave a comment.Hadar F.
Customer did not leave a comment.Wolfang R.
Need an English speaking dude at the counter.Paul C.
Customer did not leave a comment.Linda G.
great locationNorm S.
Easy drop off through the app. It was just a little bit hard to find where to drop off the key but I did find it soon enough.Lauriane L.
THe manager was really friendly and it took no time at all to ber served and I was well served 5 stars. He was finishing up with another client that was also impress by his service. Thank youPhilippe C.
Auparavant, j'avais rÃ©servÃ© en ligne une remorque fermÃ©e Ã l'Archipel-Maison-Vivante sur le boul. Cousineau Ã St-Hubert. Mon expÃ©rience a Ã©tÃ© dÃ©sastreuse. Dans cette rÃ©servation initiale, je voulais prendre la remorque Ã St-Hubert et la laisser Ã la succursale UHaul de Ste-Agathe-des-Monts. Mais cette succursale n'offre pas l'option d'un dÃ©placement uniquement aller. La veille, la succursale du Centre-Ville de MontrÃ©al m'a contactÃ© pour me dire que ma rÃ©servation Ã©tÃ© changÃ© sans m'expliquer pour quelle raison; j'ai alors essayÃ© Ã plusieurs reprises de contacter la succursale d'Archipel-Maison-Vivante Ã St-Hubert. En fin d'aprÃ¨s-midi, j'ai rÃ©ussi Ã parler Ã un employÃ© de cette succursale pour avoir l'explication. Alors j'ai contactÃ© UHaul par tÃ©lÃ©phone pour changer l'heure du dÃ©but de ma rÃ©servation puisque je devais faire un dÃ©tour par le centre-ville, mais sans succÃ¨s, J'ai dÃ» annulÃ© ma rÃ©servation initiale pour en faire une nouvelle dÃ©butant Ã 7h am et compte tenu de la difficultÃ© de faire un dÃ©placement uniquement aller dans les Laurentides, j'ai choisi un aller-retour (beaucoup moins cher!) Ã la mÃªme succursale de MontrÃ©al-Ouest. Ã€ cette derniÃ¨re succursale, le service a Ã©tÃ© impeccable. UHaul doit indiquer clairement sur leur site en ligne les options non offertes (aller uniquement) dans certaines succursales; cela Ã©vitera beaucoup d'inconvÃ©nients Ã votre clientÃ¨le et de perte de temps tant pour la clientÃ¨le que pour vos employÃ©s,Gilles C.
The truck's engine was very hard to turn over. A lot of force had to be applied when turning the key. The staff were helpful and professional.Paul D.
Good serviceDriss B.
The truck that I picked up was damaged in a few places and there was a grafiti on it. The images shown by the app about the state of the truck were not showing them, so I had to add a few photos showing important damage. I was then charged with this damage at the drop off location, which I am currently disputing (thankfully I took many pictures). I will attribute the blame on whoever inspected the truck at this pick-up location, although the damage could have been made overnight. Be careful. Person at reception was nice though :)Samuel A.
Customer did not leave a comment.ISRAEL B.
The staff is great! Very accommodating, really appreciate their help.Celine B.
Customer did not leave a comment.Hossein H.
Customer did not leave a comment.Neculai P.
Le jeune qui m a servi (Azziz)Ã donner un magnifique service..Bienvaillant,Sympathique et compÃ©tent..il mÃ©rite une augmentationSylvie N.
The staff at close today were super helpful and courteousAlia K.
Customer did not leave a comment.Maninder S.
Thank youKhadidja K.
Customer did not leave a comment.Preet P.
Customer did not leave a comment.Daniel D.
The truck that I rented was not cleaned. The floor was coated with a powder (I assume from drywall material). I had to use my four moving blankets to cover the floor to protect my furniture and therefore could not use them for their intended purpose. I will now need to bring the blankets to a dry cleaner to have them washed as they are too large for my washer.Allan F.
More people to serve at the deskALAIN L.
Staff were very nice but extremely slow, disorganized, poorly trained. Took almost 1 hour just to pick up my vehicle and they were not that busy.Daniel C.
Guys at the desk were high, I get charge for extra gas I have two photo before and after I did a calculation to fill the gas. Average of my trip was 12l/100 km I did 124km so I refilled for 15 litres but I get charge for 6 extra litres. And I didn't ask for the coverage but as the machine at the desk was broken, I guess they put it on by defaultâ€¦ guys at the desk were smoking we*d during work hours that's not ok for me.Jerome W.
Very easy. Thanks againEmile B.
No area for customer, no internet, no restroom, poor phone receptionâ€¦ customer service awful with attitude inside teammates. How is it possible?!? And usually i'm not picky. Not only improvements needed. Rebuild customwr experience from scratch at this placeLaurent K.
More personal at reception.Maurice M.
Truck was clean but a bit smelly. The pickup and drop off process can be improved. It does not work well on mobile (android). Certain steps never seem to work or need to be skipped (i.e scan of back of license and confirmation of key pick up - this step was skipped altogether by the time I reached the counter inside without any sort of prompt or confirmatio) . The process is very frustrating and unclear.Ian R.
Everyone gave exceptional servicePaul H.
Customer did not leave a comment.ABDALLAH A.
Customer did not leave a comment.Sean W.
Formulaire en franÃ§ais svp! Merci spÃ©cial Ã Dani Abbott pour son efficacitÃ© !Daniel R.
Nothing I can think of, personnel very friendly and willing to help every time I am going there. Keep doing what you are doing , it's working great.Andrei M.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.YEGANEH R.
Customer did not leave a comment.Robert C.
Good product nice staffdenis V.
Il serait appropriÃ© d'avoir de l'aide de d'autres personnes (Ã l'heure) avec le commis qui s'est dÃ©vouÃ© Ã©normÃ©ment pour trouver la remorque avec un filage fonctionnel dans l'arriÃ¨re cour, tandis que deux autres personnes devaient attendre au comptoir service client.DENNIS W.
Customer did not leave a comment.Jameel C.
Super !GUY B.
When I brought back my truck with only 18 km done and I gased up the truck, I was supposed to get a confirmation email that the cost would be 38$, but the charge to my crÃ©dit card was 62.17$. I don't understand why I didn't get the conformation email. And I am going to contest the incorrect charge.Marvin Z.
Customer did not leave a comment.AMRUTBHAI N.
I was extremely pleased with the job done on my car. A special shout-out to Daniel Abbot, and especially to the mechanic and installer, John, who did a great job installing the hitch. A big thank you , once again, to all concerned.anthony F.
Strap handle was hard to use it while i try to tie straps around wheels. Just need to check gear of handle and oiled if possible.Abdussalam S.
Customer did not leave a comment.Neculai P.
very nice man for the installationZHIYING Z.
You should do something about the credit card machines. I spent at least 10 minutes moving from machine to machine until the clerk decided to enter it manually. . That was really surprising considering I had already introduced all my info online, and the website â€œassured meâ€ I will save half the time to get the car.Andrei M.
Everything was great! The only problem was that my ONLINE reservation disappeared. I phoned and made a new one with an excellent call agent.Robert L.
Customer did not leave a comment.Jessica C.
FranÃ§ais svp Pas eux de tÃ©lÃ©phone de confirmation la veille comme prÃ©vue arriver sur place on m'a demander d'aller Ã une autre succursale qui Ã©tais pas au courant que j'arrivais mais j'ai reusis Ã avoir mon camion 30min plus tard je suis dÃ©mÃ©nager mais pas sur que je vais refaire affaire avec vous une Ã©conomie de 30$ pour beaucoup de stresseMartin D.
I would put 1 star, but the employee at this location is the one who saved my day so the star is for him. I was supposed to have a truck for 8AM, got bumped at 4PM, which was not possible because I rented it for moving. I had to leave my place before noon so the next tenants could move in. I learned that I would get my truck at only 4 PM less than 24 hours before moving. I was on the phone with 2 scheduling managers during 1 hour. They were very rude and the only thing they could do is give me a truck for 2PM, which was not possible but had to accept it anyway because I was literally in deep down shit and so were the new tenants (they were also mad after UHAUL, by the way). When I got to the location at 2PM the person who was renting my truck before couldn't bring it back before 4PM instead of 2PM. I was angry like never I've been angry. The employee at the front desk managed to get me a truck for 2:30PM. He did everything he could and saved my day. Kudos to him for dealing with shitty schedules. I don't know how UHAUL manages the schedule internally, but doing that to people is beyond bad customer service. It was my first and last time with UHAUL.Gabriel H.
Everything worked out perfectly, thank youArpad S.
Customer did not leave a comment.Larry H.
L'attente est trop longue le week-end pour avoir un vÃ©hicule.Justin T.
All is correctMohammed R.
Service was perfect. Thank you so muchMalika B.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Cary K.
It was a great experience. Extremely friendly and accommodating staff. Install completed ahead of schedule.Mark J.
Customer did not leave a comment.PIERRE H.
Customer did not leave a comment.Guy D.
J'ai toujours un bon service lorsque je fais affaire avec ce lieu. Personnel courtois et avenant. Ã‰quipement toujours en bon Ã©tat. Seul bÃ©mol, assurez-vous que vos communications / courriels demeurent en FranÃ§ais - y compris ce sondage quand Ã§a concerne la province de QuÃ©bec. Merci pour votre respect de notre langue.LOUIS D.
It would be important to advise ppl in advance when you decide to raise the fee.Dolores D. | Overall Experience
Daniel was friendly and very helpful. A great experience.Barry W. | Overall Experience
Customer did not leave a comment.Celso G. | First Impressions
Customer did not leave a comment.Michal D. | First Impressions
Customer did not leave a comment.Zacharie B. | First Impressions
Il y avait des excréments de souris dans mon unité.maryse r. | Overall Experience
Customer did not leave a comment.anthony p. | Overall Experience
Very clean, very good service. Easy access.Richard L. | Online Move In
Customer did not leave a comment.Zhi Wen B. | Overall Experience
Great experienceCarlos B. | Overall Experience
Très pro! Je suis très satisfait! Grand merci!Mark S. | Overall Experience
Customer did not leave a comment.Carlos B. | First Impressions
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...Mathieu D. | First Impressions
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)Lillian K. | First Impressions
Customer did not leave a comment.maryse r. | First Impressions
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.Andrea R. | Online Move In
Customer did not leave a comment.ARLEN G. | Overall Experience
Customer did not leave a comment.94140258 Q. | Overall Experience
Customer did not leave a comment.Inge B. | First Impressions
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.Ryan H. | Overall Experience
Great service great helpful staffLESLIE C. | Overall Experience
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.Chandra D. | Overall Experience
ExcellentPATRICIA S. | Overall Experience
Very satisfied-and courtepus and helpful personnelGuy F. | Overall Experience
Highly recommendedCarolina D. | Overall Experience
Thank you for your wonderful service!LINDA S. | Reservation
Excellent service from the managerCharles D. | Reservation
There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.ROBERT C. | Overall Experience
All good, thanks!carlos alejandro v. | Overall Experience
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.SALOME t. | Overall Experience
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