Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

3,518 reviews

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd)

(514) 364-1891

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good servcie, efficient staff and good price. Very satisfied customer.

MICHEL S. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Little to add. Tx.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

SIMON L. 
Rating:
5.0

The employees are very nice and funny. They were extremely helpful and sweet.

Joelle H. 
Rating:
3.0

more polite staff at counter would be nice. My trailer was having a tire with a scar and I would have ask a change if I was riding far. For the rest, location is good.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN S. 
Rating:
4.0

J'ai réservé la voiture un mois à l'avance, en indiquant l'adresse où je voulais la prendre et celle où je voulais la livrer. Deux jours avant la date prévue, j'ai reçu un appel me proposant de prendre la voiture à un autre endroit (non loin du précédent) et de la rendre au même endroit. Bien que le voyage ait eu lieu de Moneral à la Rive Sud, ce qui représente 20 km supplémentaires sur la route. On m'a donc proposé un lieu de remplacement et promis une remise. Ils ont promis de ne pas compter le kilométrage sur le chemin du retour. En conséquence, aucune remise ne m'a été accordée et mes lettres sont restées sans réponse. Bien que j'aie demandé une réponse écrite par courriel, car la commande a été passée au nom de mon mari et son numéro de téléphone a été indiqué, et il ne parle pas français. Je ne suis pas entièrement satisfait du service.

Vasyl M. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Good

WOONG MOCK Y. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADREZA Z. 
Rating:
5.0

Customer did not leave a comment.

Jair M. 
Rating:
4.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

Zhi Wen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F. 
Rating:
5.0

Customer did not leave a comment.

ROGER W B. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Always fast and great service thanks guys !

Andre V. 
Rating:
3.0

Customer did not leave a comment.

JEAN GUY B. 
Rating:
5.0

Customer did not leave a comment.

Réal B. 
Rating:
3.0

Make drop off directions easier and make the place to drop the key easier to find.

VERONIQUE NADIA J. 
Rating:
5.0

Valerie son engagement avec son service enver nous comme client est excellent. Merci pour le service recu

Alain B. 
Rating:
5.0

Very helpful. Thank you

MARTIN R. 
Rating:
4.0

Customer did not leave a comment.

Karim A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA ERIKA P. 
Rating:
5.0

Quick, No Frills, friendly staff

OLUWASESAN D. 
Rating:
2.0

There was only 1 staff member on duty. We had to wait over 1 hour to pick up our truck. The interior was not the cleanest, with something sticky on the floor. The truck made an awful whistling like sound when in motion. I have used this location a few times, this was not U-Haul at its best

Albert P. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
3.0

On a Friday morning at a 9am rush there was one employee. It took me 45 minutes to get my trailer, a real waste of time standing in line wheel I had people waiting on me to load. Staffing appropriately would be a good idea. When returning it mid afternoon, 2 people on staff with no clients, not the best use of staff once again.

denis D. 
Rating:
1.0

It was a terrible terrible experience. I will never ever go there and recommend it to someone. We were delayed by 1 hour and half an hour and it was very embarrassing we had an appointment somewhere.

FARID B. 
Rating:
5.0

Customer did not leave a comment.

SIMON S. 
Rating:
5.0

Customer did not leave a comment.

Keisha L. 
Rating:
5.0

Customer did not leave a comment.

Hicham S. 
Rating:
1.0

Tell them when they take cash and always put the info in the computer.

fang D. 
Rating:
5.0

Customer did not leave a comment.

MAXIME G. 
Rating:
3.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

Good service Garanties = OK

Dominique B. 
Rating:
5.0

I was only disappointed by my reservation. The Truck wasnt available As booked. Can be stressful to manage another reservation ans go somewhere else to pickup another Truck. Finally all was fine , thanks to the kind personnel

ANAIS K. 
Rating:
1.0

We had to wait an hour in line to pick-up our rental. Some people had registered online to skip the line and they still had to wait an hour. I got charged for the gas at the end, but no one told me I had to give it back with a minimum amount.

Laurence B. 
Rating:
1.0

Customer did not leave a comment.

Kadidia Djibo D. 
Rating:
2.0

It was a very isolated location for newcomers to the area. Plus the lock that held the key to our truck was in really bad shape and we were "lucky" after struggling for quite a while to get the lock open. Plus, the amount of time it took us to have someone to connect with (we were doing the virtual sign in) was VERY long and trying to upload photos was a terrible experience. When traveling for a long distance (as we were) arriving after the store had closed, with the location being so isolated and taking a VERY long time to get all the things done that you needed to actually obtain our truck, was a very troubling experience.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Quoc-Hoa N. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Mathieu L. 
Rating:
2.0

Waited an hour in line for a reservation to be told once at the counter (at 10:30) that I had booked it for four hours from 9:30-1:30… and that I should have the truck back by 1:30…..yet still had no possession of the truck at 10:30. Poor management

Rosalie R. 
Rating:
5.0

Customer did not leave a comment.

Normand C. 
Rating:
4.0

Customer did not leave a comment.

PIERRE-OLIVIER V. 
Rating:
3.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

I think the person should have shown me a little bit more about the truck - to ensure I knew how to use it properly - we had trouble getting the ramp back in once we took it out, and also there was no user manual for the truck in the vehicle, so I wasn't sure about using the wipers, or adjusting the mirror. These are things they should show you before you drive away if they aren't going to provide a manual.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

HASSAN A. 
Rating:
5.0

Vous devez absolument améliorer votre service téléphonique français (Montréal) : très difficile de vous rejoindre dans cette langue. Il y a des situations qui se règlent mieux en discutant, tel que changer de catégorie la journée même.

Jocelyn L. 
Rating:
5.0

Customer did not leave a comment.

IAROSLAV S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

The server was down, so we could not register our driver license and do the return online. This caused a big line up of at least 30 min at the front desk. Fix your server problem and everything is good.

JEAN LUC B. 
Rating:
5.0

Keep the service at same level

alexander M. 
Rating:
5.0

Customer did not leave a comment.

Xu N. 
Rating:
5.0

The vehicle had a strong noise coming out of it that needs to be checked out, It was quite irritating. though the girl whom shift ended at 1 pm was very nice and welcoming

Mohamed I. 
Rating:
2.0

Don't rip off customers for fuel..

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

IAROSLAV S. 
Rating:
5.0

I'd liked to have had an indication of the average fuel consumption per liter/km.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ACHILLE ORESTE U. 
Rating:
5.0

Customer did not leave a comment.

CELINE P. 
Rating:
4.0

Customer did not leave a comment.

lyacine K. 
Rating:
1.0

Change of place of seizure of equipment without prior telephone notice. Sent email appearing in spam. Hidden charge of $ 60 for rental with credit card.

Sylvain L. 
Rating:
1.0

I tried to return the truck after hours. The “Share my location “ link would not work. I had a message saying my location could not be determined even though I had location services turned on. There was another customer in the same situation that arrived right after me. I called the customer service and spoke to a lady who told me she was transferring me but instead got put on waiting back in the main room queue for almost 45 min . All that while my kids were waiting in the car. Then next morning I realized I got charged an extra 20$ for after service return. I called the branch and spoke to a very rude gentleman who straight up told me he can't do nothing for me and I should call the customer service. Worst experience ever.

Abdoul B. 
Rating:
4.0

Un très bon service merci à vous tous

Nicole P. 
Rating:
3.0

Customer did not leave a comment.

Gail J. 
Rating:
4.0

Interior cleaning could be improved.

ALIREZA M. 
Rating:
1.0

The mobile app has lots of bugs. It did not work. So we had to wait more than 45 minutes in line.

alessandro L. 
Rating:
1.0

Temps d'attente de 25 minutes à l'arrivée. Temps d'attente de 15 minutes pour la préparation, temps d'attente de 15 minutes au retour. Très décevant. Pire expérience chez U Haul à vie.

CLAUDE P. 
Rating:
5.0

Customer did not leave a comment.

Nathalie R. 
Rating:
5.0

Customer did not leave a comment.

JIAN H. 
Rating:
5.0

Great experience

Carlos B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK P. 
Rating:
5.0

Customer did not leave a comment.

Jean-Luc B. 
Rating:
5.0

Customer did not leave a comment.

Marc-Olivier L. 
Rating:
5.0

Customer did not leave a comment.

Raseanne G. 
Rating:
5.0

Customer did not leave a comment.

XX T. 
Rating:
5.0

Customer did not leave a comment.

ISAGANI C. 
Rating:
4.0

Staff and manager were respectful and supportive. They re were issues with the mileage but they followed up and addressed the matter without hesitation. Manager was on site, accessible and professional. I was content with service despite issues that occurred.

Steven B. 
Rating:
4.0

The number of employees available at the site were very few. At the counter, I felt a bit pressure since my reservation procedure was taking too long for the people waiting behind me. As a first timer, the van was great to drive on highway (the van does not, however, react well to normal potholes in all over Montréal and sometimes the bouncing feels like La Ronde). Van was fairly spacious for my friends studio appartement, but It took me a while to find the truck and get the hang of the buttons since no-one was present to show me or give me tips. I literally had to pull out a U-Haul: How to drive a truck article and read for 10-15 minutes. The return experience without contact was really good and could get better by adding this additional step for the return of the key: before sliding the key into the key drop off box, a scanner reads the barcode on the key and generates a random code on the screen. Then, the code has to be entered inside of the last page for the online return procedure. This could make the costumer more relieved that the key is really secured and no further responsibility is required.

Ali H. 
Rating:
4.0

As loyal customers, we should sometimes get discounts now and then? Thank you

sandra F. 
Rating:
5.0

Customer did not leave a comment.

Salvatore L. 
Rating:
1.0

This was the worst experience ever. Dont rent from here it's not worth it.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Seyed Amir Mohse K. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

mustapha D. 
Rating:
5.0

Customer did not leave a comment.

ARAB Y. 
Rating:
4.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK P. 
Rating:
5.0

Customer did not leave a comment.

Jamal M. 
Rating:
4.0

I really like the Uhaul service overall, Hide l've been using your truck rental service a lot these last few months. But it's the second time I was unable to send my check report on the state of the equipment before I ride. It tells me: (in French) « Réception et répartition Erreur L'information concernant l'équipement n'a pas pu être mise à jour. » I had the same issue last time.

FRANCOIS C. 
Rating:
2.0

- after pickup, we found lunch garbage under the drivers seat - the pickup location was less convenient than was originally requested

Cyril G. 
Rating:
4.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCO B. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
2.0

Well long story short Commandé à une succursale avec des services payés (housse de matelas, diable et chariot...) Un conseillé m'appelle pour proposer un autre lieu de Pick Up... Arrivé là les articles achetés n'étais pas dans le camion avec le conseillé n'avait pas transféré la commande. Le gérant a eu du mal à trouver ma commande, il était arrogant et n'a pas voulu me donner les produits car achetés à une autre succursale. J'avais besoin d'enregistrer un deuxième conducteur qui ne pouvait être présent. J'ai contacté le service client qui m'a dit que c'était possible d'enregistrer le deuxième conducteur avec une photo du permis. Là encore le gérant m'a répondu avec arrogance et n'a pu m'aider à régler mon problème. Il n'a pas été capable de m'aider, il était tout autant désagréable avec sa collègue qui semblait en formation.

Steve M. 
Rating:
1.0

Customer did not leave a comment.

rami B. 
Rating:
5.0

Customer did not leave a comment.

Jamal M. 
Rating:
4.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Très pro! Je suis très satisfait! Grand merci!

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos B.  |  First Impressions 
Rating:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu D.  |  First Impressions 
Rating:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maryse r.  |  First Impressions 
Rating:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Inge B.  |  First Impressions 
Rating:
5.0

Thank you for your wonderful service!

LINDA S.  |  Reservation 
No reviews have been submitted for this location.

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