Customer Reviews for U-Haul de Montreal-Ouest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Montreal-Ouest

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Jared L. on

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Customer did not leave a comment.

Marc-Andre C. on

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Pierre B. on

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See my historic location with you, and I guarantee that is my last time with U-Haul. Every time I had to reserve a truck with you, I have never had the one that I had reserved... Always a reason to justify the error.. Anyway I 100% certain that no one will read that message.. That will confirm, that you does not care about your customer.

Olivier L. on

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samuel c. on

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Jay S. on

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We waited in line for an hour and a half to pick up the truck! We were tired before we even started to move. This also made our move short for time. Completely unacceptable.

Olivier F. on

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Hopefully there won't be a next customer, for their sake. Worst service imaginable.

Pierre-Alexandre C. on

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Arriver à l'heure. Ne pas être bête avec les clients. Temps d'attente trop long.

steve d. on

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It was difficult to get to the location due to traffic. What saved the experience was Jonathan. He gave fast and courteous service. We were lucky as we arrived first in a rush. You should really always have 2 people at your locations. My rental was problematic, Jonathan promptly identified the issue with my wiring and was able to fix it quickly. I felt bad for him, since there were many people waiting in the store. He handled it all like a champ. If it were not for his great customer service, my experience would not have been as pleasant.

Paul E. on

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I booked an appointment online for 9am. Then I got a confirmation that the appointment was at 1:30. I tried to call to change it back to 9 but I was on an infinite hold so I rearranged my day to free my afternoon. I arrives there before 1:30 and things started early. But then It took the installer 15 minutes just to find the hitch in the stock area. Then, it turned out he was the only one in the building and had to also take care of all customers coming into the location. A one hour hitch installation took FIVE hours. U-Haul should be paying me. The poor guy did a great job handling everything but the set up is brutal.

Robert S. on

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arthur s. on

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Mettre plus d'employé au centre u-haul surtout un 1er juin. L'employé n'a pas été capable de voir que j'avais un dépôt de 150 dollars pour la location. Du coup j'ai rendu les clés de mon camion et je suis partis. c'est n'importe quoi comme service. Je pense que ça va être la dernière fois que je loue un camion avec U-Haul.

ROBERT C. on

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Only one employee operating you can not phone for making any reservation, for three days the phone line were always busy , wen directly to reserve there was a line up of 15 people and there was only one employee doing everything, lack of management that’s must operate this location

michel d. on

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Recevoir ceci en Français serait apprécié. Merci.

Andre S. on

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Alfonso G. on

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Truck was in awful condition The driver visor was broken and kept falling out of place obstructing view - dangerous while driving .

Maxime G. on

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Waited 2 hrs in line to be told that the truck that I reserved was not at the locations. They had to go get another truck at another location that was smaller than what I reserved. This added another 30 mins.

Momchil V. on

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KENEISHA S. on

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I always reserve with Uhaul and this last time I had a bad experience. One of your associates made it seem like i was committing a fraudulent activity. I came on Wednesday May 29th I reserved a truck however the systems were down. The associate still took my information and everything was good. I returned the truck and the next day the associate called me to advise me that he doesn't have the complete card number (which is his error not mine) so I advised him that I was not in Montreal but as soon as I return I'll be sure to return to make the payment. A few minutes later he called me back saying it seemed weird and accusing me of fraud. I was not impressed with his behaviour, tone and customer service. If I recall his name is John or something like that. For that reason I refuse to work with uhaul again. I don't appreciate that kind of behavior Thank you Keneisha S

Frank C. on

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yevgeniy k. on

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I had to wait 1.5 hours for service. Only one representative and too many customers(

Jason N. on

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Employees were rude and unhelpful. They would not let me use my corporate credit card to pay for the rental when I had done so for every single one of my previous rentals. When asked why, he said it is uHaul policy and I do my job. No apologies, no sympathy. Admitted everyone else who let me rent with this corporate credit was not doing their job. Uhaul came with a dolly attached to the wall. Was excpecting a full interior space unobstructed so was not pleased with this.

CYNTHIA D. on

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I would particularly recommend the excellent service of the Manager M. Jean-Marc Laurin Pelletier! His service expertise and rapidity were greatly appreciated. He was alone with 12 customer and handled every order with care and professionalism. He should be allowed to have more staff with him on end of month days. He was extremely busy and had to care for everyone in a rush time. He kept his smile trough out the busy time. He definitely needs recognition! Thank you

Derek L. on

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My original location at 5523 Chemin de la Cote-St-Paul, was not open and I was unable to pick up my truck. The uhaul customer service was very helpful in getting me a new truck at a different location and offering me a rebate for my troubles. New location staff was nice and helpful as well. My biggest complaint is that the hold times for calling uhaul are atrocious. A 15-20minute wait at 10:15am is ridiculous.

Rafael M. on

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AMERICO P. on

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I enjoyed my 1st time experience renting from UHaul. My recommendation is that you should have more staff on hand during peak early morning pick up. I had to wait 1 hour, standing in line, before driving away with the rental. I believe that by staffing according to planned pick up volumes, this would get clients out the door and on the road quicker to get their jobs done. Thank you for a very reliable and clean vehicle.

tania k. on

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ROBERT C. on

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Very happy with the personal

ROBERT C. on

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Everything was great

wendy W. on

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Steven T. on

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Totally happy with the service and quality of the product. I’ll definitely continue to rent from U-Haul. Keep up the good work. Love it!

JACQUES L. on

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I find it unacceptable that, not to be charge a extra 20$, you need to have a cell phone to return the equipement. If the person i was with din't have one, i wouln't have rented. I've been renting with U-Haul for over 15 years without second thougths, but now i'll thinking of looking elsewhere.

Evan F. on

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Return of vehicle took 45 minutes at least. Tried using the self return but the site couldn’t get my location right. Way too slow for return. Other than that service was excellent at pick up.

Shayne B. on

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very long wait to return the van, for no apparent reason.

Isaac S. on

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I've been renting from this place few times and it would be easier if I will have a customer card for a faster process. Every time I come to rent it's like we need to start from 0...

GHENADIE B. on

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Customer did not leave a comment.

gilles d. on

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Good

Charles K. on

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Customer did not leave a comment.

MICHEL B. on

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Vous m'invitez par un courriel en francais à répondre à votre sondage ....et le sondage est en anglais.....erreur ou manque de respect ???

mario m. on

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Waited an 1hr for trailer -on the new hicth the nut came loose-he said the lights where working-not ture-,found my wire module defective-was running with no lights

brigitte c. on

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diana a. on

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Nothing. Happy the service. The agent was very helpful from the day of reservation and I even called him along with my friends who assisted me with driving the truck and we were all happy with the service. Thank you, Diana

Christophe D. on

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Le service est lent, pour la prise du camion cela nous a pris ~30 min sachant que nous avions deja remplis toutes les information sur le site web lors de la resa, et pour la remise du camion il a fallu attendre plus de 30 min avant que quelqu'un vienne nous voir. Le service est bon mais trop lent. Merci

claudia f. on

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bertrand l. on

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susan s. on

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Improve your website and online features. Modifying the reservation is difficult if not impossible. Also a clearer breakdown of the actual costs of gasoline for each vehicle, the present one is both vague and complicated.

Mario P. on

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Customer did not leave a comment.

Alain B. on

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Rien à améliorer: le personnel est à l'écoute des clients et ils sont très serviable.

Anthony R. on

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your location is not easy to access but is bec of construction problem which we understand

Sean T. on

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The location was very hard to find, Google Maps has the incorrect location, might be nice to either fix this or note it. Turns out the trailer leaks and ruined a number of items we had packed. I was happy with both locations, but I will not be renting from U-Haul again.

Maude P. on

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RENE C. on

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Maybe specify driving directions to access the place, due to construction in the area.

steve c. on

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Gregory B. on

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It was the worst customer service I have ever received. They made me give my credit card number on a piece of paper because their system didn’t work and took 2 days to charge my card leaving me uncertain if I would even be charged at all. They also over charged me by 25 dollars to what was confirmed before I left. I would like to be compensated for this terrible experience.

Joffrey B. on

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Maybe have a wrench on site to help setup the hitch ball I purchased - technician hand screwed it and it was unscrewed half of our ride

Alexandre G. on

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The employe was really nice and professionnal. The only low point was that he was alone so he had to run from the garage to the shop all the time to answer new customer. Not is fault at all but u haul could at least have two employes all the time. Other than that good place for this type of installation.

Muhammad Danish S. on

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ADAM L. on

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Filled up gas to desired amount and still got charged full gas amount. Paid gaz twice. Con artists

Paimon D. on

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Julien R. on

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essuie glace totalement inutile, a changer.

Michael S. on

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The van was delivered to me with the fuel gauge at about 1/2 full. This is unacceptable as these meters are not precise whatsoever at this range. The amount of gas needed to return to the 1/2 mark is many more litres than the amount that was used by the vehicle . The trucks should be delivered to the customer with a full tank! Only then is the gas used accurate.

Abdulhalim T. on

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Make the process of renting and returning faster. It took almost 30 min to pick up and atleast just as long if not more to return.

Marc S. on

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Customer did not leave a comment.

Simon D. on

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Hard to reach because of the Turcot's work site, but it's nothing related to the place itself.

Paysagiste L. on

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Customer did not leave a comment.

micheal D. on

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I would have liked that the attendant demonstrate to me how to uncouple the trailer as I did have a hard time because I could not find the lever to unlock from my hitch. Otherwise, the service was good and well organized.

frederique b. on

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Philippe R. on

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Guy F. on

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Very satisfied-and courtepus and helpful personnel

Alain B. on

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The employee was very sharp.

Charles K. on

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Customer did not leave a comment.

Francois D. on

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Difficile d'assès .Merci

Ariane D. on

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Le jeune avait l’air de se chercher. On a attendu environ 5 minutes sans personne à l’intérieur et ça a pris 30 minutes pour me faire payer..

MAXIMILIEN H. on

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Google Maps location needs to be updated as it kept directing me the wrong place.

Julien L. on

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On google maps, the directions take you to a different location. It was frustrating to find. You had to manually drop a pin and help google find the location.

Martin B. on

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Customer did not leave a comment.

Julian H. on

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Very easy to use with the app

Timothy C. on

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HEIDI F. on

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Michel B. on

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Clear, friendly and speedy service. Keep up the good work!

Bogdan D. on

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everything ok but hard to find the location.

Daniel C. on

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Sergiu L. on

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Carolina D. on

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Highly recommended

LINDA S. on

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Thank you for your wonderful service!

Charles D. on

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Excellent service from the manager

ROBERT C. on

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There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

carlos alejandro v. on

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All good, thanks!

SALOME t. on

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Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.