Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

8,411 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

(450) 465-6702

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

ALEXANDRE R. 
Rating:
5.0

Customer did not leave a comment.

JEAN MAURICE L. 
Rating:
5.0

C est très bien

JEAN GUY D. 
Rating:
5.0

Customer did not leave a comment.

Gilles M. 
Rating:
2.0

Have the vehicle clean at pick-up. Lost 1 hour , before took the 3rd van

MIHAIL OCTAVIAN T. 
Rating:
1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

shane b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAETAN S. 
Rating:
5.0

Hope the staff can explain the controls of the rented vehicle for 1st-time users as well as the instructions to return and whether gas will be refunded in advance.

RONG Z. 
Rating:
4.0

Customer did not leave a comment.

Kalo A. 
Rating:
5.0

Good services, smilling I love the video I saw about the transport of car. There was some tips for low profil car that hélp me a lot. Allô tip on security and double Check

SYLVAIN L. 
Rating:
5.0

I have rented a truck, but after receiving at home and check it, I saw that there is no ramp into truck. This was a bad situation for me. Please advise your employees to check everything is OK. and then they rent the car/truck.

Aziz A. 
Rating:
4.0

Although I checked in online, I still had to wait in line 30-mins along with everyone else to get the contract processed, and there's no where to park. The return was much better, similar to a car rental - the employee on the lot handled it from his mobile phone.

Michael S. 
Rating:
3.0

Lots of wasted time. Impossible to park the car at your facilities and obliged to call a friend to take my car away. No information about this huge inconvenient on your web site. I actually don t recommend U-haul st Hubert.

OLIVIER F. 
Rating:
5.0

Customer did not leave a comment.

prosper R. 
Rating:
4.0

I got overcharged for the fuel because the person on the spot said the tank was 7/8 and I selected the same when I brought the truck. Apparently it was 15/16 and I got charged 15$ for not knowing there was an extra line

Cristian A B. 
Rating:
5.0

Merci pour le très bon service à la location et au retour.

Gisele D. 
Rating:
5.0

Bonjour tout est bien chez vous, sauf que vous avez pas de parkings pour le clients merci

JULES MUSUA LWEN K. 
Rating:
2.0

Very rude boss at St-Hubert, QC, u-haul dealer. Employee did his best to help me and did his job very very professionnaly, but the boss was constantly yelling at him for no reason. The lady who runs this place give a bad reputation to U-Haul.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Lyne E. 
Rating:
4.0

While the location did everything right, I found the return process annoying. From wasting time having to chance my mobile settings for location, to loading pictures and having difficulties finding an available spot to leave the trailer, I felt more like a uhaul employee than a customer. Finally, we were not able to use the trailer. It is 6*12 alright, but the ramp door was too narrow.

Bruno D. 
Rating:
4.0

Try to not move the appointments

Mauricio M. 
Rating:
4.0

Impeccable service and exemplary courtesy by the staff at the indoor counter but there was a clear shortage of staff outside to deliver the equipment. Still, the one employee outside was very courteous and helpful. You NEED to add staff outside.

Michel T. 
Rating:
4.0

Customer did not leave a comment.

Miriam Léa L. 
Rating:
5.0

Usual friendly outstanding service. Thanks.

TARRY S. 
Rating:
3.0

ON LINE RESERVATION ONCE COMPLETED COULD NOT PROCESS SO TIME LOST AT PICKUP TIME TO DO ALL OVER AGAIN. TOO MANY CLIENTS AT THE SAME TIME AT COUNTERS THOUGH HAVING A SPECIFIC PICKUP HOUR.. VERY VERY SLOW PROCESS WITH CLIENTS EITHER HAVING FORGOTTEN THEIR CREDIT CARD OR THEIR LICENCES.

Pierre Denis J. 
Rating:
5.0

Customer did not leave a comment.

JEAN CLAUDE H. 
Rating:
4.0

Customer did not leave a comment.

JEAN-PHILIPPE A. 
Rating:
5.0

The employees are very professionnal and kind. Great location where I like to go every time I need a truck.

dominique D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

Customer did not leave a comment.

guy L. 
Rating:
4.0

Customer did not leave a comment.

AURA CELESTE H. 
Rating:
3.0

I dont know how my reservation got cancelled without my knowledge. I need to book the trailer again on the pick up location.

Himanshu S. 
Rating:
5.0

Wash more and make sure all light Work

STEPHAN P. 
Rating:
4.0

Customer did not leave a comment.

Laszlo M. 
Rating:
5.0

Customer did not leave a comment.

ANATOLI S. 
Rating:
2.0

Customer did not leave a comment.

Anthony L. 
Rating:
2.0

I had to wait 45 minutes to get served. There were only 3 people ahead of me. Also when I finally got served, I had issues getting the payment machine to work. The employee told me it had been like that for weeks. The only positive note is the employee who helped me attach the trailer to my car. He was very helpful.

PATRICK B. 
Rating:
3.0

The dollies that I booked were not available, and the one that I requested and paid for was not in the truck. I called back and I was informed that I should communicate it on the delivery, also the wrong operation time was informed at the pickup for the truck drop off.

Eduardo H. 
Rating:
3.0

paiement de la reservation ref:8306-4890. Je suis venu paier en personne le vendredi suivant. j' ai essaye votre application mais cela ne fonctionnait pas: je n'arrivait pas a passer la premiere page (le bouton continuer ne s'activait pas) vous aviez deja charge une deuxieme journee,et mal enregistre le meter de gaz (j'ai rempli presque a moitie).pourtant je me suis presente a 19h04 ils auraient pus m'accueillir puisque la porte etait ouverte ! Heureusement le service a la caisse ont corrige l'erreur. donc augmenter la qualite des employe dans la cour, car ils ne sont pas responsable Merci

STEPHANE L. 
Rating:
5.0

Le formulaire pourrais etre en francas …

HECTOR JORGE F. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
2.0

La personne qui m'a reçu n'a pas été suffisemmement gentil.

DURVIL B. 
Rating:
5.0

Customer did not leave a comment.

SERGE D. 
Rating:
2.0

Customer service is horrible. Employees cold and unsmiling, always late, won't let us read anything before signing! Just awful!

ANDRE M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE G. 
Rating:
5.0

Excellent

NELSON ALFREDO R. 
Rating:
2.0

Etre mieux situé, pour accès plus facile au site .

ARTHUR M. 
Rating:
2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Jennifer L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHE V. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

keep going

EUGEN L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
3.0

Customer did not leave a comment.

Humayun K. 
Rating:
5.0

The staff were friendly and accommodating despite the long line up. The overall experience was exceptional!

TEENA-MARIE P. 
Rating:
5.0

Friendly and fast service... no troubles there. Thank you U-Haul.

MARC B. 
Rating:
1.0

Have a better service !! I have waited 1 hour before getting served ! We were about 15 people waiting and the service was really not good , my first time and im really disapointed, will not go again or refer to anybody

WILLIAM ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Cristobal L.  |  Overall Experience 
Rating:
5.0

Personnels très accueillant et sympathiques. Je n'ai pas a toucher a rien.

ANDRE P. 
Rating:
5.0

Service rapide et courtois le retour est très bien organisé aussi

JEAN-CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

GILBERT S. 
Rating:
5.0

Customer did not leave a comment.

ABDELILAH B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
1.0

Services non profesaionnel. L'employé travaillait à rendre sa voiture personnelle propre au lieu de servir ses clients. Camion loué aucunement lavé à l'intérieur de la boîte. Des vieux draps usagé traînaient et le balais ni la moppe n'ont été passés. J'ai nettoyé le camion moi-même, mis de l'essence et selon l'évaluateur, je n'avais pas mis assez d'essence et on m'a chargé un extra. Donc votre philosophie est de faire travailler vos clients (laver vos camion) et de ne pas les récompenser et ni s'excuser en leur faisant payer du gaz.

MAXIME B. 
Rating:
5.0

Customer did not leave a comment.

AICHATOU G. 
Rating:
1.0

My belongings in storage were completely destroyed by mold, black and yellow, the boxes were wet and damp, furniture was warped and moldy. I had to throw out a couch, double bed, signed painting, antique mirrors completely destroyed, they fell apart. Now after I was told the acount had been closed you tell me I owe you money. No I think it's the other way around. You owe me time and labour 5 hours for my movers to sit and watch me take pictures. It prevented me from packing my apartment and missing my appointment at 2 pm in Ottawa. I had to leave my previous apartment a disaster because it was now 5 pm, and I was trying to get out of Quebec. But I had no signed lease in Ottawa and no keys to my new apartment. This never would have happened if there had not been a giant hole in the roof of your storage facility. Maybe you should not be using old trucks for storage rooms. I am almost hospitalized for this lack of care for other peoples belongings. Rs

Sébastien T. 
Rating:
1.0

Worst experience ever the web site dosen't work the app dosen't work the workers dosen't work i hate this place so mutch it hurt

CHRISTOPHER L. 
Rating:
3.0

The U-Haul text message to return the truck has a "." In the URL which makes it 404, please add a space to the end of the url to separate it from the "."

David M. 
Rating:
4.0

Customer did not leave a comment.

Patricia P. 
Rating:
3.0

The prices are highe, poor customer service sometimes, for filling the gas the closest available gas station is 10 km far so again you have to pay the gas on top of the charged price, at the reservation for taking a trailer for instance; there is no criteria mentioned for the vehicule is to use for that... poor communication

TINA H. 
Rating:
5.0

Would have been nice to be asked to complete the online validation process ahead of time, cause it took a little while.

Geneviève T. 
Rating:
5.0

The website did not work well. (registry)

Jean D. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
1.0

I have ask to rent lift, and they have sold me one, and billed me for tthat and refuse to return me my money.

EMMANUEL D. 
Rating:
2.0

Truck not full of gas Extremely difficult to adjust passenger side mirror. Made driving unsafe. Furniture dollie. Reserved but not available at this site. Made move more difficult.

JEAN MARIE P. 
Rating:
2.0

Customer did not leave a comment.

Sylvain P. 
Rating:
5.0

Special Thanks to Sharmine from the Toronto office. She was experienced and gotten out of her way to help me when I explained to her in desperation of needing an auto transport instead of Tow Dolly. Uhaul needs more ppl like her. She cares about the client's needs and she gets out of her way to make the customer happy.

George N. 
Rating:
5.0

Customer did not leave a comment.

Lucie S. 
Rating:
4.0

Customer did not leave a comment.

JEAN MARC D. 
Rating:
5.0

Customer did not leave a comment.

JELAL B. 
Rating:
1.0

Everything needs improvement, especially customer service I will tray to avoid uhaul by any cost! I never experienced more arrogant and unhelpful customer service call in my life I am disgusted by it

Dragan B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Web site was not working to reserve

REGENT V. 
Rating:
4.0

more parking space for customers

DEAN C. 
Rating:
4.0

return process outside of work hours, having to go to a website, taking a bunch of pictures from everywhere around the truck, the process was painstaking and then I had to find a spot where to park it in a tight space... I'm glad I could return it outside of office hours, but still, I'll make arrangements to return it when there are people in the next time.

JEAN-LUC L. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

ALAIN C. 
Rating:
5.0

Great place when we got there .

Phyllip D. 
Rating:
3.0

Overall was fine, but the drop off was nightmare… there was only one attendee that was taking care of the trucks + the trailers and other customers. I am quiet certain they can get more attendees to help with pickup and drop offs

FARHAN AHMED S. 
Rating:
5.0

Customer did not leave a comment.

RENE G. 
Rating:
5.0

Customer did not leave a comment.

JEAN GUY L. 
Rating:
5.0

great service, quick in and out for both pickup and return.

MOHAMMED ABDUL M. 
Rating:
5.0

Customer did not leave a comment.

jie ming G. 
Rating:
1.0

Manque des professionnels qualifiés j'etais déçus des comportements des travailleurs.

MAMBO N. 
Rating:
5.0

Customer did not leave a comment.

michel L. 
Rating:
3.0

Attention, pas de stationnement sur place pour laisser votre voiture.

CAROL B. 
Rating:
2.0

They lied about the fuel in the car and then I got charged for not having enough fuel.

DAVID P. 
Rating:
5.0

Merci beaucoup à la gérante de la succursale de Saint-Hubert! Elle a été vraiment super!

ERIC C. 
Rating:
1.0

Ils m'a coûter $15 de gaz pour faire 19 kilomètres, le commis a mentionner que c'était à moi à prendre une photo du gage à gaz, je vous pose la même question qu'aux commis, se peut t'ils que l'information inscrit de remettre le même niveau d'essence qu'aux départ était erroné, $15 de gaz pour $19 kilomètres je trouve que vous êtes de mauvaise foie. N'oubliez pas de soustraire 3 kilomètres car ont m'a oubilger d'aller remettre du gaz sinon ils me chargeait $65, quel genre de compagnie êtes vous!

DONALD P. 
Rating:
2.0

Very disorganized process. What's the deal with the self-serve check-in process if I have to wait in line anyways? First off the QR reader in front didn't work. My truck was stuck between many other trucks so they had to be moved. It felt like overall chaos at this location.

David M. 
Rating:
3.0

Mon contrat est terminé depuis juillet et a chaque mois je dois demander un remboursement J’ai perdu au moins 6 hrs téléphone ou me rendre sur place toujours le même problème

Carl L.  |  Overall Experience 
Rating:
3.0

No elevators to bring things to the upper floors

Cristobal L.  |  First Impressions 
Rating:
2.0

J'ai coché oui pour la recommandation à un ami car mes affaires étaient en sécurité mais je lui dirai quand même les points faibles de ce U-haul et il fera son choix car j'ai dû appeler tellement de fois et envoyer un courriel de ma boite de messagerie u-haul mais je n'ai pas eu de reponses. J'ai dû insister au niveau de la centeale pour avoir une reponse.

Bake Nadiath T.  |  Overall Experience 
Rating:
1.0

Toutes mes choses étaient couvertes d'urine et de crottes de souris. Quand j'ai ouverts mes boîtes, il y avaient des crottes de souris en dedans. Les souris ont mangé mes meubles, chier partout dans les boîtes. Le pire c'est que lorsque j'ai trié mes choses en jetant 1/3 de mes possessions chéris dans la poubelle, et j'ai déménagé ce que j'ai gardé dans mon appartement, il y avait des souris vivant dans mes boîtes!! Donc je suis enragée et traumatisée par rapport à cela et je ne recommenderais JAMAIS cette service. ====================================================== All my things are covered in rat droppings. The rats ate through my furniture and boxes, leaving poop all through my things. I sorted through my stuff to throw out 1/3 the ruined things and most damaged stuff. When I moved my stuff out of the storage into my apartment, their were live rats inside a box!!! Do NOT rent storage in this disgusting facility.

Cecelia N.  |  Overall Experience 
Rating:
5.0

Merci

DENIS G.  |  Overall Experience 
Rating:
1.0

Nous avons payé durent plus 1 an je recevait des lettres de non paiements et en plus quand nous sommes venus vider le locker il avait mis un cadenas spécial pour non paiement et comme réponse nous avons eu désolé pour notre erreur de plus nous étions avec nos amis pour le déménagement et la réception était fermée

Manon B.  |  Overall Experience 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

margaret p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdellaziz a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy B.  |  First Impressions 
Rating:
1.0

Pire expérience ... Toutes mes boîtes ont été rongées par des souris (ou un autre rongeurs que je ne connaîs pas !?! ) , toutes mes boîtes ont des excrément de ces bestioles. Mon divan blanc en plume d'oie doit être jeter. On ne parle pas du service INTERMINABLE, attendre plus d'une heure en ligne pour du service... Et de plus, j'ai vidé mon local deux jours après le début du mois à payer et u-haul ne rembourse pas au les journées non-utilisées, entre vous et moi, c'est du vol ! Vous devriez faire quelque chose pour améliorer la situation car juste en ligne d'attente TOUS les gens étaient dépassés par le service médiocre. Je ne recommanderai plus jamais u-haul. < Marie-Ève

Marie-Eve C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique T.  |  Overall Experience 
Rating:
5.0

Always be the best

antonio francis s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Caroline L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

saraclaude q.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top