Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

8,692 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

(450) 465-6702

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Très bon service.J'ai pu réserver en français ,je crois de Toronto.Merci..

CARLOS MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED J. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE L. 
Rating:
1.0

I waited about 1h00 to have the truck and i was the only customer. Very bad service

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

Yannick H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE G. 
Rating:
5.0

Customer did not leave a comment.

Caroline S. 
Rating:
4.0

Customer did not leave a comment.

HUBERT T. 
Rating:
3.0

Tires had no grip. Tire maintenance light was on when a I got the truck.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Denis T. 
Rating:
5.0

Super service et super locaux, il manquerait juste un monte-charge. Merci !

Caroline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THIERRY G. 
Rating:
1.0

WORT customer service service EVER. Unprofessional employees fighting in front of customers. I was over charged 15$ of gas when I had just filled it in with gas before bringing it back. They TOLD me there was a bug in the system and that I was overcharged for nothing and they refused to refund me !!!!!! WORST EMPLOYEES

SHANEL P. 
Rating:
4.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

BERNARD B. 
Rating:
5.0

Nice

SALUM N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Les services a la clientèle En peu froid

CESAR B. 
Rating:
2.0

Very difficult to park the truck in the parking lot, it was a mess. Trucks entering and other leaving, angry customers.

Jean-Philippe M. 
Rating:
1.0

Les représentants à cette succursale ne comprennent rien

JEAN-LUC P. 
Rating:
1.0

Very bad customer experience, if I could, I will never come back here.

Ky T. 
Rating:
4.0

Customer did not leave a comment.

ALIREZA S. 
Rating:
1.0

No parking spot was available . No person was there to coordinate about my storage space .

SAURABH K. 
Rating:
5.0

Very professional and friendly people.

PEDRAM A. 
Rating:
4.0

Customer did not leave a comment.

DANNY B.  |  Overall Experience 
Rating:
1.0

Hiding fee n too expensive

STEPHANE P. 
Rating:
3.0

We were under the impression that the experience would be contactless, but the application was not working and we had to enter the premises and go over the whole registration process again. This was a disappointment as we are trying to avoid contacts as much as possible because of the Covid situation and our fragile health.

XAVIER P. 
Rating:
5.0

Customer did not leave a comment.

LUIS SALOMAO D. 
Rating:
5.0

Customer did not leave a comment.

ARGEMIRO G. 
Rating:
1.0

Customer did not leave a comment.

JASON M B. 
Rating:
5.0

Customer did not leave a comment.

MARTHA ISABEL A. 
Rating:
5.0

Customer did not leave a comment.

IRAZEMA L. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
2.0

Mauvaise facturation

TANOH KOUAKOU A. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
5.0

Customer did not leave a comment.

PIERRE P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE D. 
Rating:
4.0

Staff are very helpful and professional. Rates are good

RICHARD S. 
Rating:
2.0

Waited an hour at the 24/7 location with no instruction for the key and so on Got transferred to another uhaul location we were all 1h30 late and got fees on our end

FREDERIC H. 
Rating:
2.0

Customer did not leave a comment.

PAUL B. 
Rating:
2.0

Very rude very young, "school" staff. When I return the truck, one was at the encounter in the yard. Than, I was approached rudely by another employee asking me ri return back to the truck and do whatever: He didn't explain, anything. After that, the same useless employee that he couldn't find my file, than he kept us 40 min awaiting after what, he said your money will be returned in 4 days. The employee was rude, no polite and aggressive. This happened the 27th of December 2021 around 11am. Client: Anasse Benslimane

ANASSE B. 
Rating:
1.0

I got stuck on a bridge with no water for windshield in a winter season. I had to got back to the uhaul station to fix it all this. Big waste of time. This mean you don't inspect the cars before being used.

Myriam A. 
Rating:
3.0

Customer did not leave a comment.

MARC-ANTOINE G. 
Rating:
4.0

Customer did not leave a comment.

Gale J. 
Rating:
3.0

The wait time until a second employee came to help the sole working employee was excruciatingly long ! I called .. twice .. was on hold for almost 8 mins the second time .. ****The answering machine message, which keeps repeating every 15 seconds is only in French .. this is insulting and unacceptable to any English clients !!!*** The truck was decent (as decent as of the u haul trucks can be) The person who helped me was faster than usual And very polite and efficient I asked him to “give me whatever truck costs $19.95 a day I need to move a couch” He gave me a cube .. I came back .. bill was a lil higher than usual !? I asked why ? he says .89 cents a KLM .. I said “oh that's a lil higher than usual, isn't it .59 cents a KLM Usually?” He says no, that's for the Econoline van !? Ahh k :( I wish the first guy had told me the econoline was cheaper Overall, it was a decent experience though .. not better or worse than usual .. was exactly what I expected from that location of UHaul !

GEORGE S. 
Rating:
5.0

The location needs more space in front for customers to park, and hitch up to trailers. A second entrance/exit to the parking area would also be a good move - it sometimes gets very congested at the only entrance.

MICHAEL A P. 
Rating:
2.0

Customer did not leave a comment.

Caroline S. 
Rating:
3.0

The truck was full of snow cold and nobody help me to find it poor service but at the return the service was good someone waiting for me

JEAN MARC G. 
Rating:
3.0

Avoir quelqu'un qui te reçoit dans la cour Qui enlève aussi la neige sur une remorque déjà réservé Vous avez aussi problème ordinaire

ROBERT F. 
Rating:
3.0

Some extra charges were applied to my credit card that I wasn't aware of, and I still have no idea!

AMIN B. 
Rating:
1.0

The service was atrocious. I had to wait an hour to get to the counter for a truck I had reserved online the day before and once I got the keys to the said truck the truck was no where to be found on the lot. I had to request another truck thus wasting even more time in the process. Overall experience there was horrendous.

Victor B. 
Rating:
1.0

Attente de 50 min debout en plein hiver machine pour payer deffectueuse service moyen camion pas alligner porte coté passager est lousse elle etait bien fermer mais a la moitié du chemin elle commencais a ouvrir seul

LYSANE G. 
Rating:
4.0

You should improve your payment system...Pay pass Old system and no Bill was given.... Got it on email though.

Alex P. 
Rating:
4.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

JACQUES D. 
Rating:
2.0

Get the self-service pickup and drop-off to actually work

Gregory M. 
Rating:
5.0

Great experience, not the first time I rent from you guys and definitely not the last!

Jim G. 
Rating:
2.0

Customer did not leave a comment.

LUIS HENRY G. 
Rating:
5.0

Nous avons reçu un bon service lors du ramassage de la remorque

ALAIN F. 
Rating:
4.0

Customer did not leave a comment.

NATACHA V. 
Rating:
3.0

better customer interaction. Workers were gruff and unpleasant

GARY M. 
Rating:
5.0

Customer did not leave a comment.

DENIS B. 
Rating:
4.0

Credit items that are not used, like dolly.... even we asked for it initially.

Han Wen T. 
Rating:
5.0

Service Exceptionelle offerte par Cynthia. Une personne très dévouée au service à la clientèle. Merci pour tout l'assistance durant la location de la remorque.

michael j C. 
Rating:
4.0

Customer did not leave a comment.

guillaume S. 
Rating:
5.0

Ce serait bien qu'il y ai un espace de stationnement pour les clients. Les rues autour n'offrent que 120 minutes. Sinon faut aller de l'autre coté du boulevard vers l'hôpital et prendre un stationnement payant et revenir à pied. Et si par malheur il est plein on fait quoi là?? C'est un inconvénient très agaçant.

SOLANGE D. 
Rating:
5.0

Customer did not leave a comment.

roger P. 
Rating:
5.0

Customer did not leave a comment.

DENIS C. 
Rating:
5.0

J'aurais aimée un questionnaire en français

DAVID B. 
Rating:
4.0

Excellent service

BRUNO D. 
Rating:
5.0

Parfait

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR GIOVANNI B. 
Rating:
3.0

Horrible mobile experience. I just couldn't believe it. It's below everything I have experienced.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

YOUCEF B. 
Rating:
4.0

why do Debit credit cards exist , if uhaul will not allow us to pay with them?

LESLIE A. 
Rating:
1.0

45min wait at 8am to get the rental... 15min wait at 13h to return the rental... This is extremely poor management. If you have 25 customers taking their rental at 8am, staff the place properly.

SIMON-BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
4.0

Customer did not leave a comment.

Tarek M. 
Rating:
1.0

Customer did not leave a comment.

dany M. 
Rating:
5.0

Waiting time to pick up a rental is way too long even though you made a reservation on line. Second time at this location and both times I had to wait an 1 hour.

ROBERTO S. 
Rating:
3.0

Customer did not leave a comment.

natasha B. 
Rating:
3.0

Front desk's customer service. More information about truck (fuel level, damages, etc.) Service is ok, but you can improve, 😉

JUAN CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

CEDRICK J. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Customer did not leave a comment.

ANDRE O. 
Rating:
5.0

Customer did not leave a comment.

PASCAL MAXIME L. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
4.0

Great service. Good price.

BENOIT G. 
Rating:
1.0

Customer did not leave a comment.

GUILLAUME C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA ISABEL A. 
Rating:
5.0

Perfect !

Nicolas T. 
Rating:
4.0

I did not receive the final bill when I delivered the truck. Please send a copy to jognatcyc@gmail.com contract no. 89042957

PIERRE M P. 
Rating:
1.0

Chaos, kilometre or miles, super expensive

KHYSROW A. 
Rating:
1.0

Inspect and clean the interiour better and have better costumer support and even have a better control of the yard they were clearly disorginised

BERTRAND P. 
Rating:
4.0

Customer did not leave a comment.

ZHIVKO GEORGIEV G. 
Rating:
4.0

Insurance fees not indicated until payment, would like to know before doing the transaction.

GERARD JR H. 
Rating:
5.0

Customer did not leave a comment.

MICHEL D. 
Rating:
5.0

Customer did not leave a comment.

KATIA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

Tell people they can't leave their car there. I would've had someone with me. Parking close available at least

GABRIELLE T. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
4.0

Customer did not leave a comment.

MYRKA L. 
Rating:
3.0

Customer did not leave a comment.

Olivier C.  |  Overall Experience 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda M.  |  First Impressions 
No reviews have been submitted for this location.

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