Customer Reviews for U-Haul de Saint-Léonard - déménagement et entreposage

1191 reviews

4949 boul Metropolitain Est   Saint Leonard, QC H1R1Z6
(Voie de service aut 40 pres de la sortie Viau-Hwy 40 svc rd near Viau exit)

(514) 323-1244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 323-1244

4949 boul Metropolitain Est
Saint Leonard, QC H1R1Z6
(Voie de service aut 40 pres de la sortie Viau-Hwy 40 svc rd near Viau exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lilianne M.  |  Overall Experience 
Rating:
4.0

Returning the vehicle at the same gas level is very frustrating. Despite following the representative's instructions given in the morning, the I provided was almost found to be not high enough. A second rep. Said the level was acceptable. In my opinion, vehicles should be provided with a FULL tank, or a more accurate method should be established.

Martin C. 
Rating:
5.0

Tout a été à la hauteur

Sammuel P.  |  First Impressions 
Rating:
5.0

I received excellent service as usual i highly recommend uhaul metropolitain. fast and efficient service

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Munish S. 
Rating:
5.0

It's hard to improve when all went so well. The staff was polite and efficient. Good job to all involved.

Daniel K. 
Rating:
5.0

J'ai eu un service parfait 👍

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
4.0

Customer did not leave a comment.

Monica D. 
Rating:
2.0

Customer did not leave a comment.

Aravind Kumar S. 
Rating:
5.0

Customer did not leave a comment.

djemai d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

van Q. 
Rating:
5.0

Customer did not leave a comment.

ANTON S. 
Rating:
4.0

The website lagged and bugged while trying to return the car after business hours and I wasn't able to duly complete the form. However, I called the morning after and Micheline Beauregard helped me understanding the bill and fixing some extra fees that shouldn't have been charged. Therefore, I would recommend U-Haul de Saint-Léonard.

Hubert B. 
Rating:
5.0

Customer did not leave a comment.

Daniele M. 
Rating:
4.0

Customer did not leave a comment.

Francois P. 
Rating:
4.0

Customer did not leave a comment.

jules v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jules L. 
Rating:
5.0

custumer service : excellent, they explain everything you need to know, they are very patient, they make sure you are confident when you leave. Well done

Gilles F. 
Rating:
2.0

Staff weren't wearing masks, did not do an inspection of the vehicle with me prior, they just handed me the keys. A big difference from previous experience at other uhaul branches in Montreal

Jerome H. 
Rating:
3.0

Customer did not leave a comment.

UMBERTO M.  |  Overall Experience 
Rating:
5.0

Very well organized! Good customer service! We will always go to this one in the future.

Philippe S. 
Rating:
5.0

Customer did not leave a comment.

André M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Sergio S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid a.  |  Overall Experience 
Rating:
3.0

The website wasn't working and once I Arrived in person the ATM machine took forever to work. After what I brought back the truck past opening our and got charged with a $20 fee that nobody add warn me about. Very bad experience overall

Alexandre G. 
Rating:
5.0

Customer did not leave a comment.

Chawki D. 
Rating:
5.0

Bon service, bon prix.

Abdelhadi K. 
Rating:
5.0

Customer did not leave a comment.

Djamal-Eddine C. 
Rating:
1.0

Les employés donnaient l'impression qu'il veulent pas travailler !! J'ai vérifié qu'ils ont de camionnette disponible sur le site web avant de rentrer. Je suis rentré, ils n'étaient pas accueillants DU TOUT !!! C'est comme s'ils étaient en pause et je l'ai interrompue ! D'abord on m'a dit qu'il ya pas de disponibilité, sous prétexte qu'un client vient de réserver la camionnette. Je sors, je revérifie encore une fois, je trouve de disponibilité, je rentre de nouveau, on me dit ‘on peut pas vous faire la réservation maintenant' Je sors, je fais toute la procédure sur le site web et je rentre pour la 3 eme fois à 17h50. Hélas, on me dit qu'il faut attendre jusqu'à 18h, la demoiselle était sur son cellulaire et me parlait d'une façon impolie. Je reviens à 18h, je leur montre le numéro de la camionnette et le code et tout. Encore, leur manque de professionnalisme m'a coûté 15mn, et ils devaient tout vérifier de nouveau. Enfin j'ai eu la camionnette, Mais ca m'a pris 30mn de stresser et j'ai dû manquer un pick up que j'étais supposé faire à 18h30 !! Équipe pas du tout professionnelle !! A ne pas recommander du tout

Ahmed Wassim L. 
Rating:
4.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

Je suis vraiment satisfait et j'ai aimé ma première expérience de conduire un grand van

Bader B. 
Rating:
4.0

The wait time to figure out the issue with my reservation took much longer than expected (issue with pricing -- what I was being charged was more than what I had originally been told), but other than that, everything went smoothly.

osoria E. 
Rating:
4.0

Air conditioner not working.

laura G. 
Rating:
4.0

Customer did not leave a comment.

jean-francois P. 
Rating:
4.0

Customer did not leave a comment.

Anna I. 
Rating:
5.0

Service très courtois le véhicule était prêt à notre arrivée personnel très sympathique

Patrick D. 
Rating:
4.0

It could be cheaper

PHILLIP Z. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
4.0

Everything went ok, and I do recommend it for next time, but I'm still waiting for reimbursement of the 18 cad security deposit.

aldo V. 
Rating:
5.0

Customer did not leave a comment.

emmanuel B. 
Rating:
5.0

Incroyable- superbe- ultra bien géré - great job Micheline

micheal o.  |  Overall Experience 
Rating:
5.0

Encore une fois, rapide et courtois

johanne L. 
Rating:
5.0

Eeduce waiting time asking fir infirmation already filled in during check in on line

Dang loc N. 
Rating:
5.0

Customer did not leave a comment.

Maryse C. 
Rating:
5.0

Customer did not leave a comment.

valentina M.  |  Overall Experience 
Rating:
5.0

Excellent service and help by the lady , who guided me through the entire process, as it was my first time U-Haul experience. 👍👍👍

Jumma-A-Jalal B. 
Rating:
3.0

L'expérience de service à la clientèle était très moyen. Les employés étaient assez indifférent lors de ma présence au comptoir. On m'a donné des informations contradictoires au comptoir de service, c'est-à-dire qu'une employée m'a indiqué que la tarification se faisait à l'heure peut importe la plage horaire réservée, alors qu'une autre personne m'a indiquée que toutes les heures étaient payables même si le camion est retourné avant la fin de la plage horaire réservée. J'ai donc payé plus cher qu'attendu. Le camion était propre. Autre points généraux : Il est compliqué de modifier sa commande par téléphone et la création de compte sur le site de U-Haul n'est pas fonctionnel (j'ai essayé sur quatre appareils différents et avec l'application U-Haul). Service en anglais la plupart du temps, je suis assez déçu à ce niveau. En générale, je décrirais mon expérience comme étant assez ordinaire.

Mathieu H. 
Rating:
5.0

Customer did not leave a comment.

Michael John R.  |  Overall Experience 
Rating:
5.0

it's always a pleasure to hire you, everything always goes according to plan...

mauro U. 
Rating:
1.0

Retard de une heure de temps. J'avais l'impression qu'on s'intéressait juste à me facturer et non à la satisfaction du client.

CHEIKH MBACKE S. 
Rating:
5.0

Customer did not leave a comment.

fatima zahra f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faycal S. 
Rating:
5.0

I have nothing but COMPLETE PRAISE for Micheline Beauregard! She went above and beyond any expectation in assisting us. I would HAPPILY do business with your establishment in the future, and will gladly refer my friends and acquaintances there!

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

Nicola L. 
Rating:
1.0

Respect reservations that customers have already paid, stop staff from hiding equipement from customers, stop harrassing customers. Offer compensation for customers who have had to endure such horrible service. My rental cost me nearly 500$ CAD and to be treated this way i will be taking my business elsewhere next time.

Julien B. 
Rating:
1.0

Very bad experience I had with the staff, I returned the vehicle with the same amount of gas I received but they still charged me for not filling the Gass! That was last time trying Uhaul

amir M. 
Rating:
5.0

Customer did not leave a comment.

Sebastien D. 
Rating:
5.0

Customer did not leave a comment.

Micheline C. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

On m'a donné une mauvais adresse pour le ramassage au début j'étais inquiet mais ça c'est arranger merci

Martin L. 
Rating:
5.0

Excellent service Excellent staff Had an issue with my bill, they took care of it with out any hesitation I would defenetly recommend

carlo C. 
Rating:
5.0

Customer did not leave a comment.

Jean-Philippe R. 
Rating:
5.0

Je suis satisfaite sur toute la ligne.

marie-eve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar K. 
Rating:
5.0

Customer did not leave a comment.

Farid B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Un énorme merci à Micheline pour son aide, sa grande gentillesse et sa bonne humeur! Je recommande à 100%

Sarah E. 
Rating:
5.0

Everything was great staff very curtious and helpful especially Michelin who helped me with everything.

paul S. 
Rating:
4.0

Customer did not leave a comment.

alain B. 
Rating:
5.0

Micheline fait un excellent travail.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
4.0

Customer did not leave a comment.

Karine D. 
Rating:
5.0

Customer did not leave a comment.

Lisanne G. 
Rating:
5.0

Customer did not leave a comment.

Hamdi B. 
Rating:
5.0

Excellent!!! Thanks again!!!

Wendy Cristina E. 
Rating:
5.0

Micheline Beauregard was a real pleasure to deal with. She was courteous, professional and provided very quick service. Thanks again, Micheline!

Tony M.  |  First Impressions 
Rating:
5.0

A la hauteur

santerre m.  |  Overall Experience 
Rating:
5.0

La gérante était formidable . Elle avait des réponses à tout. Merci beaucoup . Madame, Micheline Beauregard 😊👍

YVONNE J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie Kinkela V. 
Rating:
4.0

J'avais réservé 12 couvertures il n'y en avait que 6. Les 6 manquantes ont été remboursées au retour. Un des deux personnes à l'accueil pour la prise de véhicule n'était pas très agréable au contraire de l'autre. Aucun souci pour le retour.

Yannick P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F.  |  Overall Experience 
Rating:
5.0

Good service.

Fatsah O. 
Rating:
3.0

Nous avons contacter service a la clientele pour leur dire que le site d'internet fonctionnait pas pour le retour y m'ont dit de laisser les cles et qui ferait le suivi mais y as eu aucun suivi d'inscrit a mon compte. La gerante super gentille et sympathique

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Ruslan K. 
Rating:
5.0

Customer did not leave a comment.

Aimesther B. 
Rating:
5.0

Customer did not leave a comment.

Abbygaiel J. 
Rating:
4.0

Customer did not leave a comment.

fiston mapesa l.  |  Overall Experience 
Rating:
1.0

Le service à la clientèle n'était pas du tout adéquat, les employés peu cordiaux et beaucoup de problèmes rencontrés durant tout le processus de location du véhicule. Ne donne pas du tout le goût de requérir des services de UHaul à l'avenir.

duc tu N. 
Rating:
5.0

Customer did not leave a comment.

Pierre A. 
Rating:
5.0

The store manager was amazing. She really went above and beyond to help me and give me the right information. I would definitely recommend this place. They deal with so much pressure yet still always find ways to assist as much as possible.

Ralph Ively D. 
Rating:
3.0

staff was nice but need to be a bit more professional in their words/attitude. They provided us all the necessary info efficiently.

Nassim O. 
Rating:
3.0

Customer did not leave a comment.

Claude G. 
Rating:
1.0

Customer did not leave a comment.

Abdelhamid N. 
Rating:
5.0

Customer did not leave a comment.

Angelo L. 
Rating:
5.0

Merci 🙏

Abderrahman C. 
Rating:
5.0

Merci

Mohammed Z. 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

RAS

Koffi Guillaume N. 
Rating:
3.0

I found the truck dirty, and left it as I found it but still had to pay an extra cleaning fee. Otherwise everything went well

Heidi D. 
Rating:
5.0

Customer did not leave a comment.

Liliane Khanh Tr L. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
5.0

Un grand merci pour Micheline et toute l'équipe.

Taha Ben Frej K. 
Rating:
5.0

Customer did not leave a comment.

Mylene B. 
Rating:
3.0

your site is really bad made, I have to fill up 2 times the same information on line, and when I went to the store, the clerk have to do it all over again 2 more times, is incredible how bad is that system

Mario S. 
Rating:
1.0

I rented the wrong truck needed a truck with ramp. I had the truck for 30minutes of travel time only to realize it was not the right truck needed. I still had to pay rental for truck. Very disappointed never got to use it

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

Frederic C. 
Rating:
3.0

Customer did not leave a comment.

Michel Antoine B. 
Rating:
4.0

Micheline m'a offert un très bon service à la clientèle Merci

Geneviève T. 
Rating:
5.0

Meeci, Micheline! Thank you for all of your help.

Elsie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIK E. 
Rating:
5.0

Keep up the good work

daniel B. 
Rating:
5.0

Everything was great

Daniil R. 
Rating:
5.0

La seule raison pourquoi j’ai quitté c’est simplement une question de proximité j’ai trouvé un local dans un entrepôt à 5 minutes de chez moi au même prix. Merci de m’avoir rendu service au moment où j’en avais besoin.

mario g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessika l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isabelle m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Herlande C. 
Rating:
5.0

La qualité globale de la gestion du centre est vraiment géré de main de maitre. Une personne de grande expérience très appréciée.

pascal b.  |  First Impressions 
Rating:
5.0

Le service à la clientèle est exceptionnel avec madame Micheline, monsieur Massyl et Cedric. A la reception, ils m'ont très bien accueilli, ça parle bilingue, ils m'ont aidé à trouver un storage qui correspond excrement à mes besoins. Au retour du camion, sans faire exprès, j'ai oublié la clé à l'intérieur avec le contact allumé. Normalement, la charge pour ouvrir les portes et pour booster la batterie c'est plus de cent dollars, mais ils m'ont juste une trentaine de dollars. C'est vraiment gentil de leur part. C'est un succursale à recommander !!!

Koceila S. 
Rating:
5.0

All good

Giovanni D. 
Rating:
5.0

Bonjour voici mon évaluation nous avons toujours été très bien servi nous voulons faire une attention toute à fait spéciale pour Micheline étais à notre écoute et toujours disponible pour nos demandes je tiens à féliciter toute l'équipe. Daniel Bouchard

daniel b.  |  Overall Experience 
Rating:
5.0

Very friendly staff they went out of their way and took extra steps to help us. Really appreciated and will come back to you in future. Thank you!

Shezad K. 
Rating:
5.0

Customer did not leave a comment.

charles c.  |  Overall Experience 
Rating:
5.0

Je suis très satisfait d’avoir embauché vos services,tant que je garde mes affaires,ils seront en sécurité avec vous et il n’y a jamais eu de revers. Merci

antonio j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

genevieve r.  |  First Impressions 
Rating:
4.0

Mon seul probleme est que l’access coupé a 10pm est tres problematique, ca prends un access jusqua minuit

Benoit M.  |  Overall Experience 
Rating:
5.0

Les lumières ferment trop vite dans les couloirs, et il n'y avait aucune lumière pour éclairer notre unité.

sarah koch j.  |  Overall Experience 
Rating:
5.0

Professional, friendly and customer focused from start to finish. Merci beaucoup!

E-RAYMOND P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WINZOR B.  |  Overall Experience 
Rating:
5.0

My wife and I as anglophone Ontarians entering Quebec to live in the province for the very first time we were warned ahead of time that Quebeckers are not very friendly to non-French speaking people. Our experience at UHaul De Saint Leonard proves that theory to be total nonsense. Courteous, professional and most helpful service was provided by all who were there. Great job and Merci Beaucoup!

E-RAYMOND P.  |  First Impressions 
Rating:
5.0

merci

FRANCIS B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Giovanni D.  |  Overall Experience 
Rating:
5.0

Le personnel polie et courtois et côté propreté super 👍🏻 beau travail de tous .et Micheline bravo

NOEL V.  |  First Impressions 
Rating:
5.0

The manager, Micheline Beauregard, helped me in a moment of crisis when a rude and abusive mover left my things outside of my storage. She spoke with the police on my behalf and learned more about this mover and had him banned from all U-Haul facilities to protect those who use the facilities. She also checked the video footage of this mover to confirm that he stole two items of furniture from my belongings. After I spoke with the police, the mover eventually came back and returned my two items to avoid arrest. Staff who came later came to see if I needed assistance as well. Excellent staff, very kind, friendly, and professional. I would recommend this facility to anyone.

rita g.  |  Overall Experience 
Rating:
5.0

Thanks to Micheline for her good service

emile p.  |  First Impressions 
Rating:
5.0

Very good service froM micheline beau regard.

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giovanni D.  |  First Impressions 
Rating:
4.0

Good service

MICHEL C.  |  First Impressions 
No reviews have been submitted for this location.

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