Customer Reviews for U-Haul Downtown Box Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Downtown Box Store

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Shelby B. on

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First off, I want to make it clear that my service at this location was excellent. I did the online check in process and the men behind the counter were helpful and checked in with me while I was doing this. With that being said, the vehicle had a cracked tail light, the check engine light was on, and the parking lot is so small that you have to drive on the sidewalk in order to exit the parking spaces near the end. The parking situation and maneuvering out of the parking lot alone are the reasons I wouldn’t recommend this location. The van was fine but also could use some work as noted above. Over all it was a fine experience, I just hope to never have to do it again.

Annette S. on

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Customer did not leave a comment.

Leon D. on

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There should have been more fuel in the truck.

Virginia G. on

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Dear Uhual, the van came on empty, I drove less than 5 miles before the Elight went on for the gas. I put $20 in gas and you still charged me $5.95 for gas, that is really weak. There is understaffage here. Long wait times and you have to go inside the office to get a human, there should be someone stationed there at the parking lot. The vans should come on full, not empty. This van obviously had been to Burning Man and was still saturated in dust. Another good scrubbing with a scrub brush is warranted inside of the van. Its a very expensive $1 a mile so that is my feedback.

Mahesh J. on

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Uhaul van 9” cargo van that I rented did not have a usb charging outlet must for today esp when we use navigation on phones.

Walt T. on

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All good.

Clinton L. on

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Super friendly staff in particular young lady with the tattoos. Was a quick and easy process to get in and get out! Will come back again!!

Jerome J. on

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The service was great from the checkout to checkin. This location does a great job at providing a great experience.

Derek B. on

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Everything was great besides I was in hospital due to battling cancer an I personally forgot to extend my contract an when I got discharged from hospital I attempted to extend the contract an the gentleman on the phone said I couldn’t and I would have to follow the tow truck, (which they sent somebody to tow it) an I did not have a way to follow them, and I mentioned that an the gentleman on phone told me “well I’m sorry there is nothing I can do about that” i understand I was late on payment but due to the circumstances I thought they might be able to understand an have a little sympathy for my situation. I felt that was a little in professional and he didn’t even try to help me at all.. I would never recommend U-Haul to a friend because if any situation came up they would just tow the truck away an notice any options, the location was great, I called San Mateo rentals an they told me that is un professional an that they would Understand my situation and let me extend it without any doubt

James W. on

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Good experience

Toni D. on

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My experience with this Uhaul location far exceeded my expectations! The general manager helped me and was absolutely tremendous. She made the process super smooth and pleasant, and guided me through with 0 issues. I wasn't expecting to have such a stand out experience and would highly, highly recommend the location to anyone else with moving needs.

sandra H. on

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The app is buggy and would not give me a location to finalize the check-in and I had to do that with the desk. My return of the truck was super smooth with the help of Monique. She was great. ***** That's 5 stars for her.

Roy D. on

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Customer did not leave a comment.

Anthony R. on

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Initially I was meant to pick up a truck from remote location using my phone. After 1 hour of inefficient attempts to process my ID and payment the car door didn’t open. The help service said it’s broken and we had to go to pick it up from a different location. Was very disappointed with the service overall. Wasted 2 hours and was late for my move.

stephen N. on

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Location is convenient but it's in a rough neighborhood - half a dozen homeless folks camped out in front of the site. No hassle but not a great look.

Mansfield M. on

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I love the 7ft van. It fits in tight spaces, garages, easy to drive, handles well, not scary to drive.

Aaron A. on

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Customer did not leave a comment.

Kevin F. on

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I returned the van 75 minutes before the time indicated in my invoice. The intake technician said I was free to go as long as an email receipt was ok, but he never checked the car back in. I had to call them and ask why I hadn't received a receipt after almost 2 hours and I was charged 75 extra minutes.

Roberto B. on

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Good service, very reasonable rates. Just keep it up.

Louis C. on

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The store manager Adaila went above and beyond to make sure I was taken care of. She makes uhaul look great and I couldn’t ask for a better company to rent from. After speaking with her for a brief moment, I learned that she’s a team player and will do all duties from cleaning on her hands and knees to managing the location. I hope more managers strive to be like Adalia. I will be returning again, and will definitely recommend this location (if not all locations) to my family and friends. Keep up the good work.

Aaron P. on

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Have the vehicle when we reserved it for. I reserved the vehicle 4 months in advance and it was not available any where in the entire city.

Karl H. on

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The staff was extremely nice and efficient without making me feel rushed. I rented at this location a year ago and they were also great then. I also found the use of the phone in check in to be very well done, the flow was customer centric. Thanks!

Leon L. on

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Staff were efficient and friendly. Had a seamless experience, and will recommend and use in the future, thank you

Gio B. on

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Customer did not leave a comment.

Douglas B. on

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Frank P. on

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Take better care of how your trucks look and run. We ended up getting the insurance after we picked up the truck, so we didn’t get blamed for all the dings and scratches on the truck.

Douglas E. on

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The woman who helped me here was fantastic. Super nice and helpful. I could have used a bigger truck, but that was my fault for waiting until two days before one of the busiest moving days of the year to reserve. The service I received was excellent.

PAZHAYANNUR S. on

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A rest room for clients will be helpful

Robert A. on

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Customer did not leave a comment.

Joseph T. on

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The twins that manage the location are great at their jobs

Luke T. on

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Staff working at the desk at the time I came through (Sunday, 2pm) was amazing, efficient, and very kind. An extra thanks to them and their hard work.

Meike S. on

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ADALIA AT 100 VALENCIA STR. SAN FRANCISCO IS AMAZINGLY SMART AND FAST!

Fred B. on

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Customer did not leave a comment.

Rea I. on

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Customer did not leave a comment.