Customer service is frustrating, employees are unskilled, unprofessional and super rude, unhelpful, Teach them courtesyDavid L.
Customer Reviews for U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage
Montreal, QC H2K2N3
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michiel S.
Customer did not leave a comment.JACQUES C.
Customer did not leave a comment.FranÃ§ois G.
It seems I was charged an extra $20 fee... On my contract, I see the base $19.95, then the mileage, then an extra $20 "rental charge". What gives?Leblanc S.
Remind people that they have to takes photos from inside the truck before they put the keys in the Redbox if they arrive after closing time. But all-around great experience: I can't blame you guys for gas prices and bad weather can I? ;)Jean-Frederic R.
le jeune homme qui m'a servi Ã©tait poli et efficace. Il faut encourager ses bons employÃ©s!!Claude C.
Customer did not leave a comment.Stefan D.
Customer did not leave a comment.Henri J.
Le camion n'Ã©tait pas rempli au complet. Il Ã©tait au quart. On m'a dit qu'on me rembourserait le surplus sans trop de dÃ©tail.David H.
Everything is fineRoman P.
Customer did not leave a comment.Robert D.
The app/web page to pickup the truck is buggy on my iPhone XS running the latest IOS. It was a pain to pickup the truck, I had several error messages. I had to wait in line to talk to someone to resolve my issue. Otherwise the truck was good.Pascal D.
Customer did not leave a comment.MICHEL B.
Customer did not leave a comment.Haithem B.
There were pieces of broken china in the trunk.Tomas M.
Customer did not leave a comment.HRISTO G.
Very kind staffDavid B.
Location de remorque Ã bon tarif, Ã©quipement en ordre. Personnel souriant, amical et courtois TrÃ¨s bonne expÃ©rienceLUC L.
Customer did not leave a comment.Amelie P.
Customer did not leave a comment.Jocelyn P.
Customer did not leave a comment.KeChin H.
Customer did not leave a comment.JEAN CLAUDE C.
Customer did not leave a comment.Hugo C.
Customer did not leave a comment.emyl F.
Customer did not leave a comment.BRUNO G.
The service was very poor and I am charged an extra amount.Sai Karthikeya A.
Customer did not leave a comment.Raphael H.
There was an error with my billing and am still unable to speak with anyone about it. It's been more than a week. #21309971Gabriel H.
Booked online for 24h from 730 Agency calls me because the phone PU is not available so my PU time has to be 9am Arrive at the agency wait 30 min then the clerk tells me the rental is either 8 or 10 hours and that Even though the agency will be closed they will look at the camera and charge me an extra day if i bring it back later.?!!!! The car was dirty : coffee spill in the trunk and windshield crusted with mosquitos. I followed the scale for refuelling before bringing back the vehicule but seems it was just not enough as they charged me another 15$. The worst rental experience in my life Will definitely NOT come back And recommend people NOT to go there. If anybody read this please contact me and make a commercial gesture.Maxime L.
It was a great experience, quick and friendly! Keep "going" ...Moshe S.
Customer did not leave a comment.Arnaud M.
Customer did not leave a comment.STEPHANE M.
Customer did not leave a comment.Je L.
Customer did not leave a comment.Daniele C.
Amaziiing experience i made a mistake in my reservation and the person who served me and the manager were so patient and quick with rectifying my error loved the service. I hope i won't move for a while but if i do i will first call u haul you made my moving experience so much less stressful shoutout to the U Haul Notre Dame teamLilia M.
EN FRANÃ‡AIS SVPYannick C.
Customer did not leave a comment.Normand S.
Customer did not leave a comment.Arnaud B.
Customer did not leave a comment.azedine K.
Make sure that the trucks are ALWAYS clean. The last time I rented a reuck from U Haul, the cleanliness left much to be desiredVincent R.
Customer did not leave a comment.Jean S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.francis P.
Many occasion I had the chance to rent from this location. Always perfect. Thank you! :-)NASSIM H.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.RICO L.
The pickup location in Montreal was great. The drop off location in London is clearly substandard. It was just a gravel/ mud lot shared by several businesses. No one was there. I just unhook the trailer, took a picture and left. I will definitely use U-Haul again. I will just pick another location in London. Thanks!Tim C.
Dommage que le sondage fut en anglais seulementPierre T.
Customer did not leave a comment.Miranda G.
Nothing, A1 experienceMartin P.
Customer did not leave a comment.Dominic C.
Customer did not leave a comment.HUAI Q.
I think it's important that the staff do the walk around the vehicle with the customer. I was told I could go but after I wondered what I would do if the guy claimed there were issues with the truck. Also, I think the tanks should be full. Getting a tank that is 9/16 full means that the customer is likely to out more gas in to not be below. I probably gave you $20 in gas. That's not money I am going to see. Yet if it were lower you would charge me an arm and a leg.Selma I.
Excellent accueil et trÃ¨s efficace comme service. Aucune attente. Ce fut grandement apprÃ©ciÃ©. Bonne journÃ©eMario D.
These guys and location was busy....polite and courteous...service with a smileScott C.
Customer did not leave a comment.Gavin H.
The whole process was great and easy, but i had a real problem with the timing. I booked the truck for pick-up at 10am and was informed the day before that pick-up will be now 5pm. That was a real problem, as i had to be out of my apartment by 6pm and had hoped to load the truck during the day.Birgit K.
Customer did not leave a comment.Linda Z.
There was an issue with our truckâ€¦ when this was raised we were told it would be discounted as it added 5 k to our trip and almost 30 minutes. Yet no discount was applied.debbie F.
Dropped off after business hour. A gentleman help me removing the trailer from my truck. Thank godMaude S.
Customer did not leave a comment.Nadia B.
Customer did not leave a comment.Sarah Q.
Simplement parfait pour le retour....Alain B.
Customer did not leave a comment.MarlÃ¨ne M.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.Marc-Antoine B.
Customer did not leave a comment.pierre C.
The guy was really nice. He checked my truck and give me the receipt to see that everything was fine and paid.govinder M.
La fille qui m'a servi Ã l'intÃ©rieur Ã©tait extraordinaire...AMASING !!! Elle a rÃ©parÃ© la remorque afin que je puisse l'utiliser... WOW !!! TrouvÃ© cette fille, fÃ©licitÃ© lÃ ... BRAVO !!!FRANCOIS C.
Customer did not leave a comment.Dmitri M.
The employee who hooked up my trailer provided too short of a wire so that every time I turned the trailer, the wiring pull out of the socket and I had not lights/indicators working at the back of the trailer. I only discovered this three hours into my journey. Care should be taken that this does not happen to someone else.Karen G.
Customer did not leave a comment.PAUL JOSEPH H.
Customer did not leave a comment.Maria Paulina L.
I rented in Uhaul 12 km away from Notre-Dame. I received a text message to contact Uhaul, the website was buggy and never led me to anything, I called, had to wait 40 minutes to finally be transfered to another dÃ©partement, then it hang up on me. Late in the evening the night before, I got a text to reroute me to Notre-Dame. Notre-Dame were great, the problem is Uhaul. My next rent will be somewhere else, if your your competitor is not worst than you, you've just lost me.Luc D.
Customer did not leave a comment.Marvin F.
Customer did not leave a comment.jerome S.
Customer did not leave a comment.Nathan N.
Made a reservation for a storage space and a truck. Arrived at their storage facility and after unloading my contents, was turned away stating they had no available storage even though I had a confirmed reservation. No reasonable explanation was given, and the employee who had no customer service skills was indifferent and showed zero empathy. Furtunately another employee Diego was fantastic and helpful. Waiting to hear what Head Office will do.FERNANDO M.
The rental of the truck was was real easy, the price was good and the service in general was quick and polite. A1Robert G.
Customer did not leave a comment.Guy B.
Appreciate the manager was there also to make sure customers were given their rentals very quickly. No major waiting. Check out was also easy.Sanket P.
Customer did not leave a comment.Michel P.
Service impecable, livraison du Ubox sans soucis malgrer un acces difficile du au travaux publique sur ma rue, Bravo a la livreuse qui a deposer et ramasser le Ubox sans probleme et surtout son profesionalisme. merci Mario PlanteMario P.
Attention le tour de coffre en caoutchouc est dÃ©crochÃ© je l'ai laissÃ© tel quel pour ne pas empirÃ© son Ã©tatBarbara M.
Nothing is wrong with the equipment or with the location. It is the employees' behavior, manner and service they provide that leave a bitter taste after every communication. Very frustrating. Please give proper training and information and ask them to be professional in their service providing.David L.
Customer did not leave a comment.SIDI A.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Sophie L.
Improve waiting time (pick up)Philippe M.
Customer did not leave a comment.Michel P.
Customer did not leave a comment.Diego C.
Great service, accommodating and respectful. I have nothing bad to say.Dany C.
The person that handled my return was very friendly and helpful. Truly excellent customer service! Unfortunately i did not get his name, but my reciept was signed Diego Ambrose, so I assume it was him? Anyway, he's an asset to your team.Sonja E.
Customer did not leave a comment.Jean-Francois L.
Accueil chaleureux avant la location. J'ai utilisÃ© le dÃ©pÃ´t Ã clef pour le retour. Ã‡a sauve beaucoup de tempsRoch B.
Not a good experience. Customer service team changed my booking, didn't allow for mobile check in, forced me to drive truck back to original location. Paid more than I should have.Michael B.
Customer did not leave a comment.Elena R.
Excellent service and easy reservation, pick up and return. Very efficient and friendly staff. A great experience. Thank you!Timothy K.
Il aurait Ã©tÃ© important de spÃ©cifier le prix du diable et plus de chaleur Ã l'accueil et de la part du prÃ©posÃ© au stationnement serait apprÃ©ciÃ©.EDY-CLAUDE O.
The receptionist with long nails is amazing very helpful and friendly. She is the best. Make sure yo treat her well so she wont resign like the ones you had before her Thanks Jerry from MtLdecor unit 723 and 724GROUPE MTL D. | First Impressions
Even though the online reservation program was misleading and qlmost caused a catastrophe because it didnt guarantee a locker.... the worker was ablento figure out a way to accommodate me... i was very thankfulRedmon M. | First Impressions
Bien que l’équipe à la réception mon aider, ma réservation n’étais plus “disponible “ à mon arriver. Bien que réservé 3 semaine à l’avance avec un numéro de confirmation, on m’a annoncé à mon arrivé que mon unité n’étais plus disponible et qu’il fallait que je paie plus chère pour avoir un unite. On m’a dit” quelqu’un d’autre la prit avant vous”. Leur solution: Si je n’étais pas content, je pouvais aller ailleurs…. Après un déménagement, l’entreposage n’est pas une partie de plaisir et je n’ai pas apprécié que mon unité n’étais plus disponible et qu’on me laisse sans options et surtout quand je suis arriver à la date réservé sans retard. La superviseur des lieux m’a offert un mois gratuit, ce qui n’etais pas suffisant. Elle a fini par m’offrir assez pour comblé la différence de tarif pour le “nouvel” unité. Très insatisfait de la méthode de réservation de u-haul. Complètement unacceptable. Je ne vais jamais recommandé u-haul.Marco G. | First Impressions
Customer did not leave a comment.Stephane S. | First Impressions
Customer did not leave a comment.Bharat C. | First Impressions
The parking lot is the only issue. Cars are parked for more than 30 min and sometimes is not even clients' but staff's. There are only 5 spots on the deck and 3 were taken by people working on site.Rafael T. | Overall Experience
Le seul problème , il faudrait m'expliquer pourquoi je doit passer la carte avant de prendre l'ascenseur, une fois , je peux comprendre pour la sécurité, mais je doit TOUJOURS faire l'exercice DEUX de suite pour que l'ascenseur puisse fonctionner. Et la distance entre la boite pour passer la carte est assez loin de l'ascenseur, et moi j'ai de la difficulté à marcher, c'est vraiment épuisant quand on a un déménagement à faire . Très frustrant ce détail. J'ai pensé aller demander à la réception, mais le couloir pour nous y ammener est tellement long , que je me suis décourager d'aller pauser la question. J'espère avoir une réponse la prochaine fois que je vais aller à la réception pour faire ouvrir les porte .Patrick C. | First Impressions
Sont toujours prêts à nous aider au besoin.Dominique P. | Overall Experience
S'identifier à deux panneaux pour l'accès à l'unité est un peu déroutant. Merci!Rachel C. | Overall Experience
Étant à la recherche de locaux pour musiciens et en ayant considéré plusieurs lieux, mon choix s'est rapidement porté vers Cité 2000 essentiellement pour le côté sécuritaire (accès par carte magnétique, nombreuses caméras, gardiens, présence à la réception 24h/24, quais de déchargement surveillés, plate-forme de gestion en ligne). Les locaux sont proposés à des tarifs abordables. De bonnes améliorations ont été apportées au cours des années : ascenseur, rénovation du hall d'accueil, machines distributrices, sanitaires rez-de-chaussée. Les studios sont inclus dans un bâtiment U-Haul ce qui pour les musiciens permet facilement la location de véhicules pour le transport d'équipement pour les spectacles. L'amélioration que je souhaiterais voir apporter serait une solide rénovation des sanitaires aux étages (mon local est au 3ème). Je souhaite pour ma part demeurer encore de nombreuses années à Cité 2000 car c'est une place stratégique et une communauté intéressante pour les musiciens.Guillaume D. | First Impressions
Bon service, endroit propre et semble sécuritaireHugues R. | First Impressions
C'est un bon service et le prix est bon aussiALEJANDRO N. | First Impressions
Customer did not leave a comment.Ghislaine L. | Overall Experience
Customer did not leave a comment.MICHEL R. | Overall Experience
I had a delicate situation to handle with the departure of a disgruntle employee... which translated into the need to change the lock, codes and administration information. The staff were very helpful and easy to deal with. Their help with this delicate situation was definitely a plus.*CODE BLEU P. | First Impressions
Would prefer access past midnight.Giancarlo F. | First Impressions
Customer did not leave a comment.Andrey P. | Overall Experience
J’aimerais avoir accès 24/24 et 7 jours par semaine.Robert D. | First Impressions
i was very disapointed to have reserved a storage space to come back and learn it as given to someone else and nothing else was available with the same description. I ended taking a smaller one but i am very unhappy by that experienceEddy L. | First Impressions
Customer did not leave a comment.DIDIER M. | First Impressions
Staff at reception desk were greatmathieu l. | Overall Experience
hello, and yes pleased and was a bit hard first so as a lady was so roude wow and i tryed to be kind NO so i do as i do now she is gone and all ok and happy with all i go pay bill and look in to locker and see all ok and take things and a great place thank u have a great tues ,EVERARD W. | First Impressions
Customer did not leave a comment.Yvon T. | Overall Experience
Propre et bon serviceEdward S. | Overall Experience
Customer did not leave a comment.MATONDO N. | Overall Experience
Customer did not leave a comment.Deaglan D. | Overall Experience
Customer did not leave a comment.Yao Gilles Cesa k. | Overall Experience
J’aime la succursale du centre ville de MontréalValerie E. | First Impressions
J’ai noté average parce que vous avez correspondu avec moi en anglais alors que je suis francophone. C’est peut-être anodin pour vous mais pour moi c’est un grand manque de respect. J’imagine si on ne vous écrivait qu’en français? Vous n’y comprendriez rien Au Québec, c’est majoritairement en français qu’on doit travailler et correspondre… l’exception c’est l’anglais!Pierre T. | Overall Experience
Pablo Rocks.........deserves a trophy for above and beyond customer serviceRobert D. | First Impressions
Customer did not leave a comment.RENE V. | Overall Experience
Customer did not leave a comment.Gabrielle P. | First Impressions
Customer did not leave a comment.JULIE S. | First Impressions
Une des préposée au "desk" n'est pas très 'amicale' ni aidante Il n'y a pas toujours quelqu'un au "DESK" ce qui fait attendre pour avoir une clé très long et aléatoire.Productions KOTV II I. | Overall Experience
Je n’ai pas pu profiter de ma location, l’espace était obstrué par une poutre, dont on ne m’a pas informé de l’existence et je n’ai pas pu en trouver un autre pour mon budget.Olivier D. | Overall Experience
Customer did not leave a comment.Philippe R. | Overall Experience
All staff I interacted with on Notre Dame in Montreal looked high on weed and very slow every timeManon O. | Overall Experience
Customer did not leave a comment.MOURAD B. | First Impressions
Customer did not leave a comment.Natalia G. | Overall Experience
Customer did not leave a comment.Winston S. | Overall Experience
Customer did not leave a comment.madame brown inc L. | First Impressions
Le prix est élevé.daniel p. | Overall Experience
Customer did not leave a comment.Digi-Sat Plus T. | First Impressions
Des rats ont abîmés mon divan. Malgré tout les points positif que j'ai ressenti, le final est quand même problématique.Jean-Charles M. | Overall Experience
Je suis satisfaite de tout et je trouve que les gens sont très sympathiques je les remercie énormément merci beaucoup pour tout le monde qui ce sont occupés de me servir bonne journée à tout l'équipes et encore merci.Christiane C. | First Impressions
Pour les locaux de musiques, avoir l'accès 24h serait vraiment super!JULIEN B. | Overall Experience
Customer did not leave a comment.Shirley P. | Overall Experience
I congratulate you on this business model and execution on all levels . If only every company operates like this . Every detail done with friendly and polite staff . Keep it up . Excellent does not reflect how impressed I was .Keyvan P. | First Impressions
There were mouse droppings on my furniture that was left on the ground of the storage. 3rd floor storage was OK but the 1st floor storage I share with my husband had this issue. It’s unacceptable. The staff is always helpful and kind, overall cleanliness aside from this one issue was good. There was no one to stop people from smoking in the dock area and wear a mask. The smoke was getting into my moving truck and onto my objects.Carolanne L. | Overall Experience
Il est impossible de rejoindre cité-2000 par téléphone, on doit appeler à répétition pour être retransféré au bureau chef. Il faudrait un moyen efficace pour les rejoindre. merciSphère Media 2. | Overall Experience
Pouvez-vous changer le nom de la gérante madame Karin ne travaille plus chez Uhaul SVPJOEY T. | First Impressions
My mattress got completely ruined by mice, I had to leave it behind and buy a new one. I found mice feces in my bags and boxes. I've been trying to talk to someone about a refund or compensation and costumer service is not calling me back after they said they would. I am frustrated and disappointed with my experience.Tanya S. | Overall Experience
I had to go through 5 people to be able to close my contract and it took several days...IVAN GUADALUPE L. | Overall Experience
Vous êtes des escrocs sans aucune considération de la relation clientèle. Aucune valorisation de la fidélité du client.ALAIN K. | Overall Experience
There were mice in the locker that ruined my mattress.Ian R. | Overall Experience
Customer did not leave a comment.Nathalie G. | Overall Experience
Great staff- super attentive.Jose M. | First Impressions
Customer did not leave a comment.Productions S. | Overall Experience
Customer did not leave a comment.Fraternité Chrétienne d. | Overall Experience
Customer did not leave a comment.ETIENNE P. | First Impressions
Customer did not leave a comment.Taylor M. | Overall Experience
Customer did not leave a comment.mustafa o. | Overall Experience
Personnel serviable et compétent.NASSERDINE D. | Overall Experience
Très bon servicesFoucher c. | First Impressions
Customer did not leave a comment.sophie c. | Overall Experience
Enorme manque de communication lors des lockdowns et nouvelles mesures imposés par le gvt depuis la pandémie. Nous avons dû avoir recours à la pétition pour accélérer la réouverture des locaux à un certain moment. Air climatisé non fonctionnel durant le printemps. Pénalisant les locaux sans fenêtres accumulant la chaleur. Pablo = Splendide humain.ALEXANDRE D. | Overall Experience
Merci pour votre excellent service et tout est très bien expliqué les gens sons polie merci à Pablo qui m'a très bien servisNathalie G. | First Impressions
Pablo fais un travail extraordinaire. Un service de qualité. Il est venu juste pour moi dimanche pour que mon dossier sois parfais.olivier p. | First Impressions
bien merciProduction Pixcom i. | Overall Experience
The registration system and process needs to be simplified more. Access hours are also not the best.IVAN GUADALUPE L. | First Impressions
Customer did not leave a comment.FRANCOIS R. | Overall Experience
Customer did not leave a comment.Berata C. | Overall Experience
Customer did not leave a comment.MIRELLA C. | Overall Experience
Customer did not leave a comment.Miguel L. | Overall Experience
Customer did not leave a comment.Tyler B. | Overall Experience
Félicitations à l’équipes du centre ville de Montréal. Je reviendrai s’il le faut. Bonne continuation et succès continu.Valerie E. | Overall Experience
Customer did not leave a comment.* PRODUCTION DE L. | Overall Experience
Très bon service, merciJean-Marc F. | Overall Experience
La personne qui s'est occupé de mon ouverture de dossier n'a pas voulu appliquer une promotion présentement offerte par UhaulPhilippe R. | First Impressions
Customer did not leave a comment.Laurie M. | Overall Experience
Customer did not leave a comment.Lillian R. | Overall Experience
He was my pleasure, customer service’s it’s great, easy to apply. Everything was exellent. Thank youValerie E. | First Impressions
Nous avons apprécié le service et nous n’avons jamais été inquiets pour nos biens.Nadia M. | Overall Experience
Le prix étant un peu élevé, c’est pour ça que je n’ai pas donné 5 étoiles, autrement, excellent service, la température et l’humidité contrôlées ont fait en sorte que mes outils non pas rouillés pendant plus de deux ans sans entretien.Maxime R. | Overall Experience
J’aurais aimé qu’une portion du quai de chargement descende au niveau de la voitureamar b. | Overall Experience
Customer did not leave a comment.blondine p. | First Impressions
Customer did not leave a comment.RONALD F. | Overall Experience
Customer did not leave a comment.Olivier V. | First Impressions
Le système d’accès en auto a notre dame n’est pas idéale . Il faut tout le temps sortir sur la rue pour indiquer son arrivé . Ce n’est pas pratique . On devrait pouvoir y entrer avec un carte d’accès dans passer par le speakerphoneYannick S. | Overall Experience
Customer did not leave a comment.amar b. | First Impressions
Customer did not leave a comment.m'belu-kora t. | First Impressions
Customer did not leave a comment.anthony a. | Overall Experience
Within a couple of days loading the unit I found rat droppings everywhere and in and on everything... I commented it at checkout and it was not a surprise to the attendants. I also used 3 u-boxes during the same period... except for the moving helpers, which seemed to have no experience with uhaul and clients, the uboxes were clean. I was expecting a little more professionalism and cleanlinessMarco P. | Overall Experience
Acceuil vraiment excellent!!! Le personnel de tout le UHAUL ont été vraiment aidant et à l'écoute. Le seul hic est qu'en réservant mon uhaul j'avais lu que les heures d'ouverture était de 5ham 10pm et ce ne semble pas être le cas, mais le préposé à l'acceuil m'a rassuré que dans le besoin en de rare occasion ça peut se faire. Bref, mauvaise indication sur les heures d'acces en ligne. Sinon le service a vraiment été impeccableGabrielle L. | First Impressions
The person at the reception, was very clue less and asked me to figure out the issue I was having. She definitely was not qualified for the job.Salman S. | First Impressions
Customer did not leave a comment.Matthieu P. | Overall Experience
Customer did not leave a comment.Jacques B. | Overall Experience
pas de commentaireNatatsha C. | First Impressions
We wanted to empty the sotrage but the U-Haul locker did not work even though we had the righ key. After the staff help, we had to wait 2 hours for a technician to come, after we had to negociate hard for someone to cut the locker as we were told initially to come back in the morning whereas we rented a car for this and needed the packages out on this day. All in all we had our packages out but the manager was not friendly and the customer service was from this person was not professionnal. It's ok to make mistakes but at least take responsability and offer the right solution right away whereas putting the fault on the client when it's U-Haul problem.Zola Leslie M. | Overall Experience
Customer did not leave a comment.Diane A. | Overall Experience
Karine, es une employer , professionnelle, courtoise, merci , a elle et son equipe pour le support et laide quelle a apporter au bon fonctionnement de ma CIE. . Au plaisirs de la revoir bientot..lyves juneau e. | Overall Experience
-J’ai trouvé une petite souris morte et beaucoup de caca de souris dans mon unité et plusieurs de mes bien ce sont fait rongé par les souris aussi. - Le message automatique de bienvenu lorsqu’on appelle chez U-haul pourrait être plus agréable!🙂antoine olivier p. | Overall Experience
Système de carte d'accès sophistiqué et très informatisé mais J'ai dû m'ajuster avec quelques difficultés lors de ma première utilisation autonome. Il serait souhaitable de remettre à chaque nouveau client un document plus précis sur le 'ou, quand comment' de chaque étape (.Carte d'accès, Check-in initial, locations des points d'accès, ascenseurs spécifiques, , limite des déplacements, accès au débarcadère et check=out.) La première carte d'accès qu'on m’a remise était au nom d'un ancien client. Je n'aime pas être obligé de NE PAS prendre mon propre cadenas et être obligé d'acheter un cadenas de plus de $10. Sinon le personnel est poli, acceuillant.et serviable. Les heures normales d’accès ont été réduites pendant la pandémie et j’espère qu’elles seront rétablies dès que possible.yvon r. | First Impressions
Customer did not leave a comment.ann B. | Overall Experience
Very very helpful staffRebecca C. | First Impressions
Besoin un plus gros entreposage (10×10) . Les employees m'ont beaucoup aider et aussi celle pour la location du camion. Connaitre les produits et vraient tous respectueux.John A. | First Impressions
The new elevator to the second floor was non functional the day I rented my unit and as such had to move my things into a unit on the 3rd floor and wait for the following day to transfer my contract to a unit in the 2nd floor and move all my things again. Then on 2 separate occasions, the same elevator was not working when I needed to get things from my storage. Last week, I had to get a 300lbs piece of equipment out on a dolly from the emergency stairs because the elevator was broken again. I arrived at 11am and was told the elevator wasn't working. I left my number and asked to be called with an update and waited til 330pm before calling back and being told the elevator would not be fixed that day. I wasted half a day waiting and then had no choice but to move the equipment down the stairs in my own. I don't have complaints about the staff but my unit has a part of the it being taken up by a column and the unit is not discounted for the lost space, which I accepted. However, to arrive there to recooperate items and not being able to, on account of the elevator not working on more than one occasion, makes no sense. Further, I asked that management contact me regarding this and no one bothered calling. I suffice to say, I emptied my unit and didn't bother renewing it.haik m. | Overall Experience
Customer did not leave a comment.Guillaume L. | First Impressions
Customer did not leave a comment.Marion H. | Overall Experience
Thé receptionist during our first checking was not helpful. She was tired or upset, mumbling something and couldn’t even answer a basic questions as that was was our first experience with U-Haul. In the end The on floor guy answered everything and told her who to ask and what to do. It was a bit weird communication experience and felt like we owe something to her or disturb her. The rest was very smooth and well organized.Kateryna H. | Overall Experience
Le local était plein de crottes de souris et mes boites de papiers aussi. Le courrier et la facturation étaient en anglais. Langue que je ne connais pas. Nous sommes au Québec ou la langue est le francais. Jacques Boisseaucafe c. | Overall Experience
Customer did not leave a comment.Jean-Robert B. | First Impressions
Customer did not leave a comment.Isabelle G. | First Impressions
Everything was ok, except the price was quite high for the space rented and used only as storage - It would be nice if UHAUL revises their storage price to be customer friendly. Thank youIfeoma A. | Overall Experience
Customer did not leave a comment.YVES B. | Overall Experience
Customer did not leave a comment.sophie c. | Overall Experience
Customer did not leave a comment.NICOLA O. | First Impressions
Customer did not leave a comment.Marion H. | First Impressions
I had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can’t believe that’s legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.Leila S. | Overall Experience
I'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.EMILY J. | Overall Experience
The only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.Ugo G. | Overall Experience
Would be great to provide wipes for carts during COVID as they are switching hands constantly!Matthew F. | Overall Experience
Karine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.Roland Y. | Overall Experience
Customer did not leave a comment.Jacques B. | First Impressions
Super friendly, helpful and dedicated staff.VINCENT P. | First Impressions
Customer did not leave a comment.Valtech C. | First Impressions
Customer did not leave a comment.Krista S. | Overall Experience
Customer did not leave a comment.Jean D. | First Impressions
DEs charriot plus grand serait appréciableEmmanuel H. | First Impressions
Le quai de debarquement à l’interieur est particulièrement intéressantPierre T. | First Impressions
Customer did not leave a comment.Mario D. | Overall Experience
très satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!RICHARD D. | Overall Experience
Ma carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.Pascal L. | Overall Experience
Le personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.GABRIEL L. | Overall Experience
Customer did not leave a comment.Michel P. | First Impressions
Merci!! Miriam es une belle personne 😁Gina G. | Overall Experience
I moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,Christopher N. | Overall Experience
Customer did not leave a comment.RAMI D. | First Impressions
Pablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!Phil W. | First Impressions
Customer did not leave a comment.ALAIN B. | Overall Experience
Tout était parfait sauf les problèmes d’accès En début civid , ce faire refusez l’entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l’accès un autre Possible covid 2 j’ai opter pour un entreposage Ou on ne bloqueras pas l’acces . MerciMartin H. | Overall Experience
Customer did not leave a comment.Sean Patrick W. | First Impressions
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.BRUNO B. | Overall Experience
Customer did not leave a comment.katia d. | Overall Experience
U-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.ANDRE G. | Overall Experience
Price is fair for a month storage.Claude D. | First Impressions
Customer did not leave a comment.Eric M. | Overall Experience
Customer did not leave a comment.YANICK V. | Overall Experience
Very satisfied with overall experience. Service was excellent, courteous and professional.RICHARD D. | First Impressions
Customer did not leave a comment.Ariane G. | Overall Experience
Customer did not leave a comment.Robert D. | Overall Experience
Customer did not leave a comment.Claudie G. | First Impressions
Customer did not leave a comment.Philippe b. | Overall Experience
Les. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .Yvon L. | First Impressions
I got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.Beatrice R. | Overall Experience
Customer did not leave a comment.Annie O. | Overall Experience
Love the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.FILIPE D. | Overall Experience
Customer did not leave a comment.pierre a. | Overall Experience
Merci!!!Daniel Crosby M. | Overall Experience
Très bon service et très courtoisHector L. | Overall Experience
Customer did not leave a comment.Cathy K. | Overall Experience
The only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don’t give me back the rest of the money for the days I didn’t used the storage. So basically because of the policy’s of the company I have to give my money for the days I didn’t used my storage.David B. | Overall Experience
There soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.Nathan L. | Overall Experience
Customer did not leave a comment.Jean-Philippe R. | Overall Experience
The main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!Samuel G. | Overall Experience
I would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Thank you!Andree Belisle L. | Overall Experience
Customer did not leave a comment.Lucie C. | Overall Experience
Customer did not leave a comment.Marc-Antoine V. | Overall Experience
The staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.SANDRA D. | Overall Experience
Customer did not leave a comment.Amanda Dawn Arnold R. | First Impressions
Thank you!Johnatan L. | Online Move In
Customer did not leave a comment.Simon D. | Overall Experience
Some problems with the access code.Monik C. | Overall Experience
Hi thanks the service very good and alwas clean and safety thanks every body working there have a good dayAmira A. | Overall Experience
I had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Thank you!Karla G. | Online Move In
when i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,yvon t. | Overall Experience
Customer did not leave a comment.* FREEMAN I. | Overall Experience
Customer did not leave a comment.frank d. | First Impressions
Customer did not leave a comment.kambusula m. | Overall Experience
There should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.Mert H. | Overall Experience
We really appreciate the cleaniestJean C. | Overall Experience
Convenient locationNathalie S. | Overall Experience
Une fois que nous avions compris tout à été ok.ERIC T. | First Impressions
I moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.Andrea L. | Online Move In
Le préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.Marc-andré C. | First Impressions
We always get great service when we come to either rent a truck or go to our storage unitMARIA T. | First Impressions
I had a very nice experience having a place thereJosé Claudio B. | Overall Experience
Très propre avec un service excellent.Raymond C. | First Impressions
Des employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merciPatrick R. | First Impressions
Excellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d’accès.Jean-Philippe R. | First Impressions
Everythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.Alain P. | Overall Experience
un merci tout particulier à Pablo et à l'équipe de soir :)natalie b. | Overall Experience
Hi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, HectorHector L. | First Impressions
Best serviceFatima A. | Overall Experience
Very good service at very nice solution for me at a nice price. Thanks a lot!philippe d. | Overall Experience
j'aurais préféré remplir ce formulaire en français… :-/natalie b. | First Impressions
j'aurais préféré remplir ce formulaire en français… :-/natalie b. | Overall Experience
No non-sense. It works.DIT-VA-DATA A. | First Impressions
All team really nice! Clean and safe place!Gabriel G. | Overall Experience
Good stuff :)Christian C. | Overall Experience
I have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.Cyrille T. | First Impressions
Goodalexis l. | Overall Experience
Great serviceVincent Marc Arthur V. | Overall Experience
Easy access and friendly staffDaniel B. | Overall Experience
everythings was perfectMARTIN I. | Overall Experience
I understand that I was late on my payment bit boy oh boy you don’t go easy on fees. Loved the place, but not cheap.martin d. | Overall Experience
The clerk was polite amd efficient, our unit was cleanGabrielle B. | First Impressions
Very satisfied Thanks youClaudette H. | Overall Experience
goodjhonny g. | Overall Experience
Great support & customer service at the facility - however had a few challenges, which were corrected but needed to go into the facility. Long wait times if you call, but overall very satisfied!andrew d. | Overall Experience
Top notch. Please thank the person who helped me close my account. He was really accommodating and let me finish up my packing before closing out. Saved me a trip in the morning. Great place!David D. | Overall Experience
Move out was quick and efficient.RICHARD M. | Overall Experience
MehAlexandre L. | Overall Experience
Great service! Friendly and professional, feel very well taken care of!Shanna R. | First Impressions
N/asergei s. | Overall Experience
no commentlise d. | Overall Experience
Très bon service, juste pour signaler qu'il y a quelques mois vous avez effectué des travaux. Mes affaires dans mon box ont été recouverts de poussières et gravats...Eric C. | Overall Experience
Excellent service sur toute la ligne et propreSylvie C. | First Impressions
Réservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.Beatrice R. | First Impressions
The service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.danielle p. | First Impressions
The storage is ideally located close to public transport and dowtown area. This allow us to have easy access to our belongings.Winston S. | Overall Experience
The facility is clean and staff are friendly. I am very impressed.ANIL V. | First Impressions
Your staff is not polite and friendly. The wait on the phone is terrible and at the front desk to. I liked your facilities but not your people and for that I won’t recommend your business. PaulPRODUCTIONS SARRAVOX INC P. | Overall Experience
Nothing to say, except thank you and don’t change anything.DAVID C. | Overall Experience
Great dtaffcameron k. | Overall Experience
Manager Chelsea was excellentRon M. | First Impressions
excellent serviceFrancois M. | First Impressions
Overall very good service and schedules provided were adhered toLinda H. | Overall Experience
The redhead girl you have working at the front desk was amazing . She is excellent at her lob . Uhaul is very lucky to have an employee like her . She is taking care of over 2000 units by herself .vincent m. | Overall Experience
the storage facility is perfect. special thanks to the reception clerk, very nice and professional..lise d. | First Impressions
Great experience!Stephane V. | Overall Experience
first month free really convenient and without over over complicated procedure to not renew the contractpatrick j. | Overall Experience
I thought I would be redmbursed for the 9 days I paid the storage for and didn't use it (I paid until February 19th but left on February 10th)Katja D. | Overall Experience
Indoor loading dock is great.charles r. | Overall Experience
Staff are not bi-lingual and I had to have a friend translate. Also calling there is not option to select english in the menu.Jan B. | Overall Experience
Staff on notre-dame was warm; efficient and very helpful! Rebecca took charge of the situation like a champion! Wow ThanksKarina v. | Overall Experience
ThanksBernard P. | Overall Experience
Tout à bien été !! Merci !!ALAIN M. | Overall Experience
Le staff était très gentil et serviableFrancois H. | First Impressions
No additional comments. Thanks,Yves D. | Overall Experience
just a bit more light would be fine, inside the storage roomJEAN MARC S. | Overall Experience
Le personnel est agréable MerciMartin H. | Reservation
The guys were awesomely helpful! Great service.THIBAULT E. | Reservation
Upon acquiring a storage unit at U-Haul on November 02 2018 after 18hr00, employee was very unprofessional.John Arthur O. | Overall Experience
No commentsCATHERINE S. | Overall Experience
No commentsMichelle D. | Overall Experience
The staff where very nice helpfulYves D. | Overall Experience
Was a client from 02/2016 until 10/2018. very satisfiedMARIE FRANCE L. | Overall Experience
Tres bon serviceLUCIE G. | Overall Experience
Fast and prosPIERRE HUGUES R. | Reservation
Good clean facilites indoors unloading dock outstanding customer rep!Laurent D. | Reservation
Very secureBassel M. | Overall Experience
Antonio was very friendly and helpful. Would definitely recommend.Lisa H. | Overall Experience
Chelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert SRobert S. | Reservation
Texte en anglais même pas suivi d'un texte en français ??? Pas de facture ??? Après avoir payé 69.95 pour un 5x5 est écrit 54.95 .Incapable de me dire pourquoi. Jamais fais de soumission de camion????Jacinthe G. | Reservation
Such great customer services and super friendly staffVanessa M. | Reservation
Personnel très gentil et professionnelle.Yves D. | Reservation
Excellent helpful staffKelly S. | Overall Experience
Très satisfaite du service. En plus, à l’entrepôt du centre-ville, il y a un garage intérieur qui facilite le déménagement. Le débarcadère est à la hauteur idéale pour camion ou fourgonnette.Annick L. | Reservation
PerfectRemi J. | Reservation
Thanks for your support, you guys rocksElon E. | Overall Experience
Everything is great! Only improvement could be on the person at the reception that is regularly overloaded. Understaff for the amount of people asking for service/clients.david p. | Overall Experience
nice&clean facility,access hours fine, free move dolly and elevator great. But desk staff forced me to pay exta $14 for uhaul lock is too expensive rip-off, otherwise he threantend to lock on top.Yu Yi Y. | Overall Experience
Some staff not well trainedSalvatore T. | Overall Experience
Our stuff is saturated with the smell of old cigarette smoke from the unit, and the person we checked out with was passive-aggressive and unnecessarily curt. Loved the manager at load-in, though.Heather Darling W. | Overall Experience
Friendly, efficient service. Well-maintained space.Kelly S. | Reservation
Thankschanelle marie j. | Overall Experience
Your storage vs truck areas are not well indicated. I waited in a truck line for 1.5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.Gerry D. | Reservation
The payment system was faulty and the transactions were difficult to make. Very long wait time to pay...Hugo C. | Overall Experience
Cold customer service... roboticsylvain b. | Reservation
I got a call the other day from you saying someone pretending to be me tried to cancel my storage. I requested the email. I still has not been sent to me. This concerns me. have a manager call pleasejohn m. | Overall Experience
Thank you!LISA MARIE N. | Overall Experience
The elevator could allow more time to enter or exit stuff. The noise is intense and the door can be dangerous when it close. There seem to be a butterfly problem in the building.socrate m. | Overall Experience
NoneMichelle D. | Reservation
Unit locked twice without any notice even though my account was current. Some receptionists promised to alert me when a smaller unit was available but never did.PATRICK S. | Overall Experience
Everything worked out great with our sons recent move from Kelowna, BC to Montreal. We used U-boxes and it was really easy, safe and secure, they showed up on time and we picked them up with no issueskim j. | Overall Experience
The service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.Stephen D. | Overall Experience
Why arent the storage lockers lit? I work days; I come to my storage at night. Vladmir was excellent. I need flashlight The weekend morning guy; very rude, unhelpful & needs customer service trainingPatrick S. | Overall Experience
Overall I found the price to be a bit too high. 24 hour access would have been nice. Some staff members were very friendly, others not so much.Dominic G. | Overall Experience
Everything was great. Special thanks to Vlad at the front desk who provided me with a courtesy 2 day grace period for me to move my stuff out.VIJEET J. | Overall Experience
HAving a storage space was far more easy than having the truck I reserved on the good date and time...Diane G. | Overall Experience
First, the ad online is fake and wrong. Should say that the costumer is obligated to buy the locker. Second, the front desk request payment before showing the unit you are buying (which has stairs)!!!Bernardo D. | Overall Experience
Super expérience overall. Je vais revenir à uhaul au besoin. Puisqu'on travaille durant le jour, j'ai surtout besoin d'avoir accès le soir/nuit à mon entrepôt. J'aimerais avoir un service 24h.francois l. | Overall Experience
No commentAso D. | Overall Experience
The system always down Service very slowboon-mee K. | Overall Experience
Les plafonds ne sont pas haut mais pour le prix, l’offre est bonneSimon B. | Overall Experience
Everything was very nice and easy I am very happy to make business with U-Haul.good experiences. See next time.....pierre m. | Overall Experience
The storage facility was much nicer than I expected. It was very spacious and seemed to be newly renovated. There was ample lighting and everything was clean and orderly. The lock was only problem.Osama E. | Overall Experience
En français svp1JOSEE R. | Overall Experience
Best storageSara A. | Overall Experience
So I had a storage but you deleted my file making me open up another and then you charged me twice for the same month. I am getting a refund but the constant calls to get things sorted was annoying.SHANNON C. | Overall Experience
Very good Fine* LES PRODUCTIONS 3M I. | Overall Experience
Additional Services at this Location
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