Customer Reviews for U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage

3136 reviews

2000 Notre Dame E   Montreal, QC H2K2N3
(Brasserie Molson)

(514) 526-9189

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 526-9189

2000 Notre Dame E
Montreal, QC H2K2N3
(Brasserie Molson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YVES P. 
Rating:
5.0

Customer did not leave a comment.

Grygorii S. 
Rating:
5.0

Customer did not leave a comment.

Sawsanne A. 
Rating:
3.0

Customer did not leave a comment.

CLEMENT R. 
Rating:
1.0

I was wrongly charged

ALAA C. 
Rating:
5.0

Please improve the phone customer service. The first time I called U-Haul, I connected with a horribly rude phone agent who hung up while I spoke mid-sentence. Also, on calling a Quebec U-Haul location, they did not even reply if I spoke English. If Quebec U-Haul's do not serve English speaking customers, please advertise that. Otherwise, good truck and good quality of equipment, with clear instructions! Got my move done in a day thanks to the service.

Alexandre G. 
Rating:
1.0

Vetement cool

FASINNEH B. 
Rating:
5.0

Je ne comprends pas pourquoi cette communication est en anglais alors que le courriel était en français.

Amelie B. 
Rating:
5.0

All is well.

JOB M. 
Rating:
1.0

Il n'y a aucun service à la clientèle! Les employés sont invisibles sinon inexistant et trop mal qualifiés quand tu en trouves un...

LEONARDO C. 
Rating:
4.0

no comments for Drop off

KAMAL H. 
Rating:
5.0

Customer did not leave a comment.

ROGER K. 
Rating:
4.0

very satisfied,courtesy and professionality . thank you

FRANCO D. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Keys are far from trucks, (Keys on Papineau intersection, and truck on the far East)

PASCALE G. 
Rating:
5.0

Customer did not leave a comment.

Tulio Enrique D. 
Rating:
5.0

Customer did not leave a comment.

DIDIER C. 
Rating:
5.0

Customer did not leave a comment.

Miguel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAETAN C. 
Rating:
5.0

Customer did not leave a comment.

Arnauld L. 
Rating:
5.0

Excellent service and helpful staff! The pick-up/drop off was very quick. Overall the truck was clean but not sure if it does follow COVID 19 measures?

MALEK M. 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amina Welhore B. 
Rating:
3.0

Gas was almost empty when I entered the truck + Front tire was low on air

STEFANIE M. 
Rating:
5.0

Customer did not leave a comment.

Florent G. 
Rating:
5.0

Customer did not leave a comment.

Michel V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
4.0

Customer did not leave a comment.

Alain N. 
Rating:
3.0

Please make sure truck is full of gas…

DAVID P. 
Rating:
5.0

Très bonne réception de la part de la gérante

GUY L. 
Rating:
5.0

Great experience. Seamless. The 10' truck allowed me to easily move around the city picking up furniture I had bought.

PEDRO H. 
Rating:
1.0

Door were closed Now one called me back to say that they recieved the truck.. You withheld my deposit for no reason

PIERRE G. 
Rating:
3.0

Quand je paie 10$ pour un diable et le diable n'est pas là c'est vraiment cheap

Alexandre V. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Félicitations à l’équipes du centre ville de Montréal. Je reviendrai s’il le faut. Bonne continuation et succès continu.

Valerie E.  |  Overall Experience 
Rating:
4.0

Everything about the rental was accurate and as expected. The only issue was with the fuel reading. This was not as stated by the desk, and was significantly lower. A photo was submitted. However, a fuel surcharge was added to bring up the fuel reading to the incorrect amount. I am not very pleased about this, and would have appreciated some transparency about this from Uhaul.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Dominic B. 
Rating:
5.0

Customer did not leave a comment.

ABBAS S. 
Rating:
5.0

Customer did not leave a comment.

Angie M. 
Rating:
3.0

I was supposed to pick up a truck in another location 5miles away and they didn't respect my reservation, and besides that I had to pay for the extra mileage

HECTOR JESUS C. 
Rating:
3.0

Ce serait bien que les employés puissent parler les deux langues officielles du canada, soit le français et l'anglais. L'employé qui m'a servi n'était aucunement capable de s'exprimer en français et l'employé à ma droite n'était pas capable de s'exprimer en anglais.

GUILLAUME C. 
Rating:
3.0

Customer did not leave a comment.

* PRODUCTION DE L.  |  Overall Experience 
Rating:
5.0

Très bon service, merci

Jean-Marc F.  |  Overall Experience 
Rating:
4.0

Need service with a smile. Tried to be pleasant to the person serving us.

MANON C. 
Rating:
3.0

La personne qui s'est occupé de mon ouverture de dossier n'a pas voulu appliquer une promotion présentement offerte par Uhaul

Philippe R.  |  First Impressions 
Rating:
2.0

I've only used this place at it was close to my current location, but each time the customer service has been pretty poor. I've found broken glass in the truck and ever time I've tried to complain there's never a manager around and they never call back. My father cut his hand last time on the glass. This time no one was there to greet me returning the truck after 5-10 minutes I finally just went inside.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Jean Philippe G. 
Rating:
5.0

Customer did not leave a comment.

RENE A. 
Rating:
2.0

The invoice service was poor. To many mistakes on the invoice and for the refund on the credit card.

JACQUES L. 
Rating:
3.0

Customer did not leave a comment.

Serge L. 
Rating:
4.0

Sometimes I note some damage on the truck by uploading my photo, but when I submit it say "sorry a problem has occured". Then I am not sure if I have correctly signaled the damage. The staff says "it's OK", but I'd rather the website fix the error so I don't find myself in a situation where I'm accused of having caused the damage.

JUSTIN WADE S. 
Rating:
5.0

very nice of service

jullie I. 
Rating:
2.0

We got charged because of missing blankets used during the move despite the fact that we did not even use them. We paid for the big lift and we got the small. Overall really disappointed

LOUIS-PHILIPPE L. 
Rating:
5.0

Customer did not leave a comment.

Robson L. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

FELIX D. 
Rating:
3.0

Avoid any billing mistake like charging me miles for km, and having me pay for gas when I returned the truck exactly where it was when I picked it up... Next time I won't leave the truck until I get my receipt to avoid being fooled. I feel like I have treated with dishonest people here!

GUILLAUME C. 
Rating:
3.0

J'ai demandé un remboursement pour les furniture pads que je n'ai jamais reçu et le remboursement n'a jamais été fait….

XAVIER L. 
Rating:
5.0

Customer did not leave a comment.

Yves R. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

JULIANE L. 
Rating:
3.0

The staff at the allocation was good however the “reservation” process was not. I booked for 11am, the pick-up time was changed 4 times before we picked-up, eventually to 3:30pm! Then we show-up to find 4 trailers the size we were waiting for available. Bottomline if we were told the equipment we wanted was not available at the time we needed it I would have booked at a different location. VERY misleading.

TAYLORNICOLE R. 
Rating:
4.0

Customer did not leave a comment.

CALLANMCKENNA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Danyul C. 
Rating:
3.0

Il serait bien d'envoyer les messages et les courriels en français étant donné que nous sommes au Québec. Je préfèrerais faire la vérification du camion avec un membre du personnel plutôt que via mon cellulaire. La facture que j'ai reçue était de 44$ trop élevée, heureusement que j'ai pris la peine de la vérifier. La personne au téléphone a été très efficace pour corriger l'erreur par contre et me faire le remboursement.

Mylène U. 
Rating:
5.0

The validation process trough the web was kind of slow because I had international licence. More info should be put into the system regarding those who dont have canadian licence. Also, the secure boxes of the trucks are too far away from the parking lot

Jorge Eduardo R. 
Rating:
4.0

Service was quick but a little unfriendly

Thomas W. 
Rating:
5.0

Great friendly and efficient staff

GEORGES A R. 
Rating:
4.0

Customer did not leave a comment.

ALAIN C. 
Rating:
5.0

Customer did not leave a comment.

Laurie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENE T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
3.0

The gaz tank was filled to 1\4 at start of location and a little paper was found in door compartment. But very good customer service.

MYRIAM T. 
Rating:
3.0

I would appreciate after being asked to drive 5 hours the day before my move to not be called seconds after getting my truck to ask if I can now bring back my truck a whole day early. This felt like another slap in the face.

Owen M. 
Rating:
4.0

Customer did not leave a comment.

Lillian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT A. 
Rating:
5.0

Customer did not leave a comment.

SIDRA S. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

He was my pleasure, customer service’s it’s great, easy to apply. Everything was exellent. Thank you

Valerie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHIEU S. 
Rating:
5.0

Customer did not leave a comment.

Arnaud L. 
Rating:
1.0

App didn't work, poor customers service, you canceled my reservation at 9 am and told me it was at 5 pm . Very stressful and unpleasant.

SARA F. 
Rating:
3.0

You need better customer service at pick-up!!

Rosemarie S. 
Rating:
4.0

Customer did not leave a comment.

Erik O. 
Rating:
4.0

Too expensive on 1st July!

EMMA LOUISE B. 
Rating:
5.0

Very efficient check-in and checkout process. The employees working at this location know what they are doing and are very patient with people around them. Thank you for making moving day less tense U-Haul team.

ILKAY D. 
Rating:
5.0

Customer did not leave a comment.

KARINE L. 
Rating:
5.0

Customer did not leave a comment.

Pascalin R. 
Rating:
4.0

Overall good service

STEEVE L. 
Rating:
5.0

Thx

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

Mathieu L. 
Rating:
5.0

Customer did not leave a comment.

PRUDHVI RAJ B. 
Rating:
2.0

Issue with back door. Cannot reopen the door after the cable as went out the tensioner pulley

DAMIEN V. 
Rating:
5.0

Customer did not leave a comment.

OMAR H. 
Rating:
5.0

The fuel gage report was wrong and got charged with gas fees. I showed the picture of the dash gage showing the true fuel level when I picked up the truck. I immediately was issued a refund. Great job :)

STEPHANE L. 
Rating:
5.0

Nous avons apprécié le service et nous n’avons jamais été inquiets pour nos biens.

Nadia M.  |  Overall Experience 
Rating:
4.0

Le prix étant un peu élevé, c’est pour ça que je n’ai pas donné 5 étoiles, autrement, excellent service, la température et l’humidité contrôlées ont fait en sorte que mes outils non pas rouillés pendant plus de deux ans sans entretien.

Maxime R.  |  Overall Experience 
Rating:
5.0

The online check in was a little tricky

Jason F. 
Rating:
1.0

The amount charged to my card was excessive and wasn't fair and I received poor service confirming my rental and waited around 30 minutes before getting the truck. Then, you guys charged me more than the double. I understand that I gave my truck late but the amount is unreasonable. I was a regular client of Uhaul and this could be my last experience with you guys

Nicholas L. 
Rating:
3.0

Je n'ai pas recu la factu courriel tel que demandé

OLIVIER M. 
Rating:
5.0

For a June 28th, the shop felt understaffed.

Pier-Luc D. 
Rating:
3.0

La serrure côté chauffeur défectueuse; 71$ pour utilisation du camion pendant 3 heure c'est du vol et votre système pour remettre de l'essence c'est de la bullshit! Merci!

CHRISTIAN G. 
Rating:
2.0

Customer did not leave a comment.

Alvaro C. 
Rating:
1.0

First of all, Uhaul needs to improve its website and phone-based customer service (the location in particular was helpful, but given the realities of the current era better availability of direct help online or over the phone ahead of time is a basic expectation). Second of all, it is very disruptive to have Uhaul change reservations after confirming our details when trying to coordinate a move that depends on other reservations (such as loading docks or elevator access). Finally, I do not understand why I was charged with keeping a truck overnight when it was returned after the location closed exactly as it had been the night before, when I was not charged extra.

YAAKOV S. 
Rating:
4.0

I had included two furniture moving platforms with my reservation (made well over a month early), and they were not available during equipment pickup.

ANTHONY E. 
Rating:
4.0

J’aurais aimé qu’une portion du quai de chargement descende au niveau de la voiture

amar b.  |  Overall Experience 
Rating:
2.0

The App has a lot of bug. I lot around 1h30 of my time between waiting for the cashier, dealing with app bug for Check In. Not being able to upload photo of paint damage before using the truck because of App bug and having trouble doing the Check-out because of App problem for uploading photo. The truck was fine but the APP doesn't work well... So much time lost... After I upload photos, it would just hang... Sometime it worked, sometime not.. Had to do it over multiple times.

MATHIEU D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

YVAN S. 
Rating:
4.0

Customer did not leave a comment.

blondine p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivier V.  |  First Impressions 
Rating:
4.0

Le système d’accès en auto a notre dame n’est pas idéale . Il faut tout le temps sortir sur la rue pour indiquer son arrivé . Ce n’est pas pratique . On devrait pouvoir y entrer avec un carte d’accès dans passer par le speakerphone

Yannick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amar b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

m'belu-kora t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony a.  |  Overall Experience 
Rating:
2.0

Within a couple of days loading the unit I found rat droppings everywhere and in and on everything... I commented it at checkout and it was not a surprise to the attendants. I also used 3 u-boxes during the same period... except for the moving helpers, which seemed to have no experience with uhaul and clients, the uboxes were clean. I was expecting a little more professionalism and cleanliness

Marco P.  |  Overall Experience 
Rating:
5.0

Acceuil vraiment excellent!!! Le personnel de tout le UHAUL ont été vraiment aidant et à l'écoute. Le seul hic est qu'en réservant mon uhaul j'avais lu que les heures d'ouverture était de 5ham 10pm et ce ne semble pas être le cas, mais le préposé à l'acceuil m'a rassuré que dans le besoin en de rare occasion ça peut se faire. Bref, mauvaise indication sur les heures d'acces en ligne. Sinon le service a vraiment été impeccable

Gabrielle L.  |  First Impressions 
Rating:
3.0

The person at the reception, was very clue less and asked me to figure out the issue I was having. She definitely was not qualified for the job.

Salman S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthieu P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacques B.  |  Overall Experience 
Rating:
5.0

pas de commentaire

Natatsha C.  |  First Impressions 
Rating:
1.0

We wanted to empty the sotrage but the U-Haul locker did not work even though we had the righ key. After the staff help, we had to wait 2 hours for a technician to come, after we had to negociate hard for someone to cut the locker as we were told initially to come back in the morning whereas we rented a car for this and needed the packages out on this day. All in all we had our packages out but the manager was not friendly and the customer service was from this person was not professionnal. It's ok to make mistakes but at least take responsability and offer the right solution right away whereas putting the fault on the client when it's U-Haul problem.

Zola Leslie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane A.  |  Overall Experience 
Rating:
5.0

Karine, es une employer , professionnelle, courtoise, merci , a elle et son equipe pour le support et laide quelle a apporter au bon fonctionnement de ma CIE. . Au plaisirs de la revoir bientot..l

yves juneau e.  |  Overall Experience 
Rating:
4.0

-J’ai trouvé une petite souris morte et beaucoup de caca de souris dans mon unité et plusieurs de mes bien ce sont fait rongé par les souris aussi. - Le message automatique de bienvenu lorsqu’on appelle chez U-haul pourrait être plus agréable!🙂

antoine olivier p.  |  Overall Experience 
Rating:
4.0

Système de carte d'accès sophistiqué et très informatisé mais J'ai dû m'ajuster avec quelques difficultés lors de ma première utilisation autonome. Il serait souhaitable de remettre à chaque nouveau client un document plus précis sur le 'ou, quand comment' de chaque étape (.Carte d'accès, Check-in initial, locations des points d'accès, ascenseurs spécifiques, , limite des déplacements, accès au débarcadère et check=out.) La première carte d'accès qu'on m’a remise était au nom d'un ancien client. Je n'aime pas être obligé de NE PAS prendre mon propre cadenas et être obligé d'acheter un cadenas de plus de $10. Sinon le personnel est poli, acceuillant.et serviable. Les heures normales d’accès ont été réduites pendant la pandémie et j’espère qu’elles seront rétablies dès que possible.

yvon r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ann B.  |  Overall Experience 
Rating:
5.0

Very very helpful staff

Rebecca C.  |  First Impressions 
Rating:
5.0

Besoin un plus gros entreposage (10×10) . Les employees m'ont beaucoup aider et aussi celle pour la location du camion. Connaitre les produits et vraient tous respectueux.

John A.  |  First Impressions 
Rating:
2.0

The new elevator to the second floor was non functional the day I rented my unit and as such had to move my things into a unit on the 3rd floor and wait for the following day to transfer my contract to a unit in the 2nd floor and move all my things again. Then on 2 separate occasions, the same elevator was not working when I needed to get things from my storage. Last week, I had to get a 300lbs piece of equipment out on a dolly from the emergency stairs because the elevator was broken again. I arrived at 11am and was told the elevator wasn't working. I left my number and asked to be called with an update and waited til 330pm before calling back and being told the elevator would not be fixed that day. I wasted half a day waiting and then had no choice but to move the equipment down the stairs in my own. I don't have complaints about the staff but my unit has a part of the it being taken up by a column and the unit is not discounted for the lost space, which I accepted. However, to arrive there to recooperate items and not being able to, on account of the elevator not working on more than one occasion, makes no sense. Further, I asked that management contact me regarding this and no one bothered calling. I suffice to say, I emptied my unit and didn't bother renewing it.

haik m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillaume L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion H.  |  Overall Experience 
Rating:
4.0

Thé receptionist during our first checking was not helpful. She was tired or upset, mumbling something and couldn’t even answer a basic questions as that was was our first experience with U-Haul. In the end The on floor guy answered everything and told her who to ask and what to do. It was a bit weird communication experience and felt like we owe something to her or disturb her. The rest was very smooth and well organized.

Kateryna H.  |  Overall Experience 
Rating:
1.0

Le local était plein de crottes de souris et mes boites de papiers aussi. Le courrier et la facturation étaient en anglais. Langue que je ne connais pas. Nous sommes au Québec ou la langue est le francais. Jacques Boisseau

cafe c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean-Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabelle G.  |  First Impressions 
Rating:
4.0

Everything was ok, except the price was quite high for the space rented and used only as storage - It would be nice if UHAUL revises their storage price to be customer friendly. Thank you

Ifeoma A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVES B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sophie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion H.  |  First Impressions 
Rating:
1.0

I had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can’t believe that’s legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.

Leila S.  |  Overall Experience 
Rating:
5.0

I'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.

EMILY J.  |  Overall Experience 
Rating:
1.0

The only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.

Ugo G.  |  Overall Experience 
Rating:
4.0

Would be great to provide wipes for carts during COVID as they are switching hands constantly!

Matthew F.  |  Overall Experience 
Rating:
5.0

Karine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.

Roland Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacques B.  |  First Impressions 
Rating:
5.0

Super friendly, helpful and dedicated staff.

VINCENT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valtech C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krista S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean D.  |  First Impressions 
Rating:
4.0

DEs charriot plus grand serait appréciable

Emmanuel H.  |  First Impressions 
Rating:
5.0

Le quai de debarquement à l’interieur est particulièrement intéressant

Pierre T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mario D.  |  Overall Experience 
Rating:
5.0

très satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!

RICHARD D.  |  Overall Experience 
Rating:
3.0

Ma carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.

Pascal L.  |  Overall Experience 
Rating:
3.0

Le personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.

GABRIEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel P.  |  First Impressions 
Rating:
5.0

Merci!! Miriam es une belle personne 😁

Gina G.  |  Overall Experience 
Rating:
2.0

I moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,

Christopher N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMI D.  |  First Impressions 
Rating:
5.0

Pablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!

Phil W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAIN B.  |  Overall Experience 
Rating:
4.0

Tout était parfait sauf les problèmes d’accès En début civid , ce faire refusez l’entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l’accès un autre Possible covid 2 j’ai opter pour un entreposage Ou on ne bloqueras pas l’acces . Merci

Martin H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sean Patrick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNO B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

katia d.  |  Overall Experience 
Rating:
5.0

U-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.

ANDRE G.  |  Overall Experience 
Rating:
5.0

Price is fair for a month storage.

Claude D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANICK V.  |  Overall Experience 
Rating:
5.0

Very satisfied with overall experience. Service was excellent, courteous and professional.

RICHARD D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philippe b.  |  Overall Experience 
Rating:
4.0

Les. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .

Yvon L.  |  First Impressions 
Rating:
4.0

I got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.

Beatrice R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie O.  |  Overall Experience 
Rating:
4.0

Love the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.

FILIPE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre a.  |  Overall Experience 
Rating:
5.0

Merci!!!

Daniel Crosby M.  |  Overall Experience 
Rating:
5.0

Très bon service et très courtois

Hector L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy K.  |  Overall Experience 
Rating:
1.0

The only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don’t give me back the rest of the money for the days I didn’t used the storage. So basically because of the policy’s of the company I have to give my money for the days I didn’t used my storage.

David B.  |  Overall Experience 
Rating:
4.0

There soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.

Nathan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Philippe R.  |  Overall Experience 
Rating:
2.0

The main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!

Samuel G.  |  Overall Experience 
Rating:
5.0

I would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Thank you!

Andree Belisle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoine V.  |  Overall Experience 
Rating:
1.0

The staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.

SANDRA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Dawn Arnold R.  |  First Impressions 
Rating:
5.0

Thank you!

Johnatan L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Simon D.  |  Overall Experience 
Rating:
5.0

Some problems with the access code.

Monik C.  |  Overall Experience 
Rating:
5.0

Hi thanks the service very good and alwas clean and safety thanks every body working there have a good day

Amira A.  |  Overall Experience 
Rating:
3.0

I had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Thank you!

Karla G.  |  Online Move In 
Rating:
3.0

when i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,

yvon t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

* FREEMAN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kambusula m.  |  Overall Experience 
Rating:
4.0

There should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.

Mert H.  |  Overall Experience 
Rating:
5.0

We really appreciate the cleaniest

Jean C.  |  Overall Experience 
Rating:
5.0

Convenient location

Nathalie S.  |  Overall Experience 
Rating:
3.0

Une fois que nous avions compris tout à été ok.

ERIC T.  |  First Impressions 
Rating:
5.0

I moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.

Andrea L.  |  Online Move In 
Rating:
5.0

Le préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.

Marc-andré C.  |  First Impressions 
Rating:
5.0

We always get great service when we come to either rent a truck or go to our storage unit

MARIA T.  |  First Impressions 
Rating:
5.0

I had a very nice experience having a place there

José Claudio B.  |  Overall Experience 
Rating:
5.0

Très propre avec un service excellent.

Raymond C.  |  First Impressions 
Rating:
4.0

Des employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merci

Patrick R.  |  First Impressions 
Rating:
5.0

Excellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d’accès.

Jean-Philippe R.  |  First Impressions 
Rating:
4.0

Everythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.

Alain P.  |  Overall Experience 
Rating:
4.0

un merci tout particulier à Pablo et à l'équipe de soir :)

natalie b.  |  Overall Experience 
Rating:
5.0

Hi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, Hector

Hector L.  |  First Impressions 
Rating:
5.0

Best service

Fatima A.  |  Overall Experience 
Rating:
5.0

Very good service at very nice solution for me at a nice price. Thanks a lot!

philippe d.  |  Overall Experience 
Rating:
4.0

j'aurais préféré remplir ce formulaire en français… :-/

natalie b.  |  First Impressions 
Rating:
4.0

j'aurais préféré remplir ce formulaire en français… :-/

natalie b.  |  Overall Experience 
Rating:
5.0

No non-sense. It works.

DIT-VA-DATA A.  |  First Impressions 
Rating:
5.0

All team really nice! Clean and safe place!

Gabriel G.  |  Overall Experience 
Rating:
5.0

Good stuff :)

Christian C.  |  Overall Experience 
Rating:
3.0

I have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.

Cyrille T.  |  First Impressions 
Rating:
5.0

Good

alexis l.  |  Overall Experience 
Rating:
4.0

Great service

Vincent Marc Arthur V.  |  Overall Experience 
Rating:
5.0

Easy access and friendly staff

Daniel B.  |  Overall Experience 
Rating:
5.0

everythings was perfect

MARTIN I.  |  Overall Experience 
Rating:
4.0

I understand that I was late on my payment bit boy oh boy you don’t go easy on fees. Loved the place, but not cheap.

martin d.  |  Overall Experience 
Rating:
4.0

The clerk was polite amd efficient, our unit was clean

Gabrielle B.  |  First Impressions 
Rating:
5.0

Very satisfied Thanks you

Claudette H.  |  Overall Experience 
Rating:
5.0

good

jhonny g.  |  Overall Experience 
Rating:
5.0

Great service! Friendly and professional, feel very well taken care of!

Shanna R.  |  First Impressions 
Rating:
5.0

Excellent service sur toute la ligne et propre

Sylvie C.  |  First Impressions 
Rating:
4.0

Réservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.

Beatrice R.  |  First Impressions 
Rating:
3.0

The service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.

danielle p.  |  First Impressions 
Rating:
5.0

excellent service

Francois M.  |  First Impressions 
Rating:
5.0

Le staff était très gentil et serviable

Francois H.  |  First Impressions 
Rating:
5.0

Le personnel est agréable Merci

Martin H.  |  Reservation 
Rating:
5.0

The guys were awesomely helpful! Great service.

THIBAULT E.  |  Reservation 
Rating:
5.0

Good clean facilites indoors unloading dock outstanding customer rep!

Laurent D.  |  Reservation 
Rating:
5.0

Chelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert S

Robert S.  |  Reservation 
Rating:
2.0

Your storage vs truck areas are not well indicated. I waited in a truck line for 1.5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.

Gerry D.  |  Reservation 
Rating:
4.0

The service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.

Stephen D.  |  Overall Experience 
No reviews have been submitted for this location.

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