Customer Reviews for U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage

Rating:

4.0

Bien dans l'ensemble,...une sangle de retenu pour le pneu avant gauche trop courte....on as du dégonflé le pneu...mercin

Rating:

4.0

I was charged 50$ for a cleaning fee after the rental that was never show anywhere in the contract prior to signing it. So I will think twice before returning to them. I only used the van to move a couch and had it back in 1hr exactly the way it was. So keep your eyes open for that.

Rating:

5.0

Je suis satisfait du service à la clientèle rapide, courtois et compétant. Merci pour le bon travail !

Rating:

1.0

I was billed for two days instead of 1 day that I was promised by the ground staff as well as by the customer service on the phone

Rating:

5.0

Great service, thank you!

Rating:

4.0

Great flexible service!

Rating:

5.0

Offrir des véhicules plus près des lieux de résidence des clients

Rating:

1.0

Customer service is frustrating, employees are unskilled, unprofessional and super rude, unhelpful, Teach them courtesy

Rating:

4.0

It seems I was charged an extra $20 fee... On my contract, I see the base $19.95, then the mileage, then an extra $20 "rental charge". What gives?

Rating:

5.0

Remind people that they have to takes photos from inside the truck before they put the keys in the Redbox if they arrive after closing time. But all-around great experience: I can't blame you guys for gas prices and bad weather can I? ;)

Rating:

5.0

le jeune homme qui m'a servi était poli et efficace. Il faut encourager ses bons employés!!

Rating:

2.0

Le camion n'était pas rempli au complet. Il était au quart. On m'a dit qu'on me rembourserait le surplus sans trop de détail.

Rating:

5.0

Everything is fine

Rating:

4.0

The app/web page to pickup the truck is buggy on my iPhone XS running the latest IOS. It was a pain to pickup the truck, I had several error messages. I had to wait in line to talk to someone to resolve my issue. Otherwise the truck was good.

Rating:

5.0

There were pieces of broken china in the trunk.

Rating:

5.0

Very kind staff

Rating:

5.0

Location de remorque à bon tarif, équipement en ordre. Personnel souriant, amical et courtois Très bonne expérience

Rating:

1.0

The service was very poor and I am charged an extra amount.

Rating:

1.0

There was an error with my billing and am still unable to speak with anyone about it. It's been more than a week. #21309971

Rating:

1.0

Booked online for 24h from 730 Agency calls me because the phone PU is not available so my PU time has to be 9am Arrive at the agency wait 30 min then the clerk tells me the rental is either 8 or 10 hours and that Even though the agency will be closed they will look at the camera and charge me an extra day if i bring it back later.?!!!! The car was dirty : coffee spill in the trunk and windshield crusted with mosquitos. I followed the scale for refuelling before bringing back the vehicule but seems it was just not enough as they charged me another 15$. The worst rental experience in my life Will definitely NOT come back And recommend people NOT to go there. If anybody read this please contact me and make a commercial gesture.

Rating:

5.0

It was a great experience, quick and friendly! Keep "going" ...

Rating:

5.0

Amaziiing experience i made a mistake in my reservation and the person who served me and the manager were so patient and quick with rectifying my error loved the service. I hope i won't move for a while but if i do i will first call u haul you made my moving experience so much less stressful shoutout to the U Haul Notre Dame team

Rating:

3.0

EN FRANÇAIS SVP

Rating:

4.0

Make sure that the trucks are ALWAYS clean. The last time I rented a reuck from U Haul, the cleanliness left much to be desired

Rating:

5.0

Many occasion I had the chance to rent from this location. Always perfect. Thank you! :-)

Rating:

5.0

The pickup location in Montreal was great. The drop off location in London is clearly substandard. It was just a gravel/ mud lot shared by several businesses. No one was there. I just unhook the trailer, took a picture and left. I will definitely use U-Haul again. I will just pick another location in London. Thanks!

Rating:

5.0

Dommage que le sondage fut en anglais seulement

Rating:

5.0

Nothing, A1 experience

Rating:

3.0

I think it's important that the staff do the walk around the vehicle with the customer. I was told I could go but after I wondered what I would do if the guy claimed there were issues with the truck. Also, I think the tanks should be full. Getting a tank that is 9/16 full means that the customer is likely to out more gas in to not be below. I probably gave you $20 in gas. That's not money I am going to see. Yet if it were lower you would charge me an arm and a leg.

Rating:

5.0

Excellent accueil et très efficace comme service. Aucune attente. Ce fut grandement apprécié. Bonne journée

Rating:

5.0

These guys and location was busy....polite and courteous...service with a smile

Rating:

5.0

The whole process was great and easy, but i had a real problem with the timing. I booked the truck for pick-up at 10am and was informed the day before that pick-up will be now 5pm. That was a real problem, as i had to be out of my apartment by 6pm and had hoped to load the truck during the day.

Rating:

3.0

There was an issue with our truck… when this was raised we were told it would be discounted as it added 5 k to our trip and almost 30 minutes. Yet no discount was applied.

Rating:

4.0

Dropped off after business hour. A gentleman help me removing the trailer from my truck. Thank god

Rating:

5.0

Simplement parfait pour le retour....

Rating:

5.0

The guy was really nice. He checked my truck and give me the receipt to see that everything was fine and paid.

Rating:

5.0

La fille qui m'a servi à l'intérieur était extraordinaire...AMASING !!! Elle a réparé la remorque afin que je puisse l'utiliser... WOW !!! Trouvé cette fille, félicité là... BRAVO !!!

Rating:

5.0

The employee who hooked up my trailer provided too short of a wire so that every time I turned the trailer, the wiring pull out of the socket and I had not lights/indicators working at the back of the trailer. I only discovered this three hours into my journey. Care should be taken that this does not happen to someone else.

Rating:

2.0

I rented in Uhaul 12 km away from Notre-Dame. I received a text message to contact Uhaul, the website was buggy and never led me to anything, I called, had to wait 40 minutes to finally be transfered to another département, then it hang up on me. Late in the evening the night before, I got a text to reroute me to Notre-Dame. Notre-Dame were great, the problem is Uhaul. My next rent will be somewhere else, if your your competitor is not worst than you, you've just lost me.

Rating:

1.0

Made a reservation for a storage space and a truck. Arrived at their storage facility and after unloading my contents, was turned away stating they had no available storage even though I had a confirmed reservation. No reasonable explanation was given, and the employee who had no customer service skills was indifferent and showed zero empathy. Furtunately another employee Diego was fantastic and helpful. Waiting to hear what Head Office will do.

Rating:

5.0

The rental of the truck was was real easy, the price was good and the service in general was quick and polite. A1

Rating:

5.0

Appreciate the manager was there also to make sure customers were given their rentals very quickly. No major waiting. Check out was also easy.

Rating:

5.0

Service impecable, livraison du Ubox sans soucis malgrer un acces difficile du au travaux publique sur ma rue, Bravo a la livreuse qui a deposer et ramasser le Ubox sans probleme et surtout son profesionalisme. merci Mario Plante

Rating:

5.0

Attention le tour de coffre en caoutchouc est décroché je l'ai laissé tel quel pour ne pas empiré son état

Rating:

5.0

The receptionist with long nails is amazing very helpful and friendly. She is the best. Make sure yo treat her well so she wont resign like the ones you had before her Thanks Jerry from MtLdecor unit 723 and 724

Rating:

5.0

Even though the online reservation program was misleading and qlmost caused a catastrophe because it didnt guarantee a locker.... the worker was ablento figure out a way to accommodate me... i was very thankful

Rating:

1.0

Bien que l’équipe à la réception mon aider, ma réservation n’étais plus “disponible “ à mon arriver. Bien que réservé 3 semaine à l’avance avec un numéro de confirmation, on m’a annoncé à mon arrivé que mon unité n’étais plus disponible et qu’il fallait que je paie plus chère pour avoir un unite. On m’a dit” quelqu’un d’autre la prit avant vous”. Leur solution: Si je n’étais pas content, je pouvais aller ailleurs…. Après un déménagement, l’entreposage n’est pas une partie de plaisir et je n’ai pas apprécié que mon unité n’étais plus disponible et qu’on me laisse sans options et surtout quand je suis arriver à la date réservé sans retard. La superviseur des lieux m’a offert un mois gratuit, ce qui n’etais pas suffisant. Elle a fini par m’offrir assez pour comblé la différence de tarif pour le “nouvel” unité. Très insatisfait de la méthode de réservation de u-haul. Complètement unacceptable. Je ne vais jamais recommandé u-haul.

Rating:

5.0

The parking lot is the only issue. Cars are parked for more than 30 min and sometimes is not even clients' but staff's. There are only 5 spots on the deck and 3 were taken by people working on site.

Rating:

4.0

Le seul problème , il faudrait m'expliquer pourquoi je doit passer la carte avant de prendre l'ascenseur, une fois , je peux comprendre pour la sécurité, mais je doit TOUJOURS faire l'exercice DEUX de suite pour que l'ascenseur puisse fonctionner. Et la distance entre la boite pour passer la carte est assez loin de l'ascenseur, et moi j'ai de la difficulté à marcher, c'est vraiment épuisant quand on a un déménagement à faire . Très frustrant ce détail. J'ai pensé aller demander à la réception, mais le couloir pour nous y ammener est tellement long , que je me suis décourager d'aller pauser la question. J'espère avoir une réponse la prochaine fois que je vais aller à la réception pour faire ouvrir les porte .

Rating:

5.0

Sont toujours prêts à nous aider au besoin.

Rating:

4.0

S'identifier à deux panneaux pour l'accès à l'unité est un peu déroutant. Merci!

Rating:

5.0

Étant à la recherche de locaux pour musiciens et en ayant considéré plusieurs lieux, mon choix s'est rapidement porté vers Cité 2000 essentiellement pour le côté sécuritaire (accès par carte magnétique, nombreuses caméras, gardiens, présence à la réception 24h/24, quais de déchargement surveillés, plate-forme de gestion en ligne). Les locaux sont proposés à des tarifs abordables. De bonnes améliorations ont été apportées au cours des années : ascenseur, rénovation du hall d'accueil, machines distributrices, sanitaires rez-de-chaussée. Les studios sont inclus dans un bâtiment U-Haul ce qui pour les musiciens permet facilement la location de véhicules pour le transport d'équipement pour les spectacles. L'amélioration que je souhaiterais voir apporter serait une solide rénovation des sanitaires aux étages (mon local est au 3ème). Je souhaite pour ma part demeurer encore de nombreuses années à Cité 2000 car c'est une place stratégique et une communauté intéressante pour les musiciens.

Rating:

5.0

Bon service, endroit propre et semble sécuritaire

Rating:

5.0

C'est un bon service et le prix est bon aussi

Rating:

5.0

I had a delicate situation to handle with the departure of a disgruntle employee... which translated into the need to change the lock, codes and administration information. The staff were very helpful and easy to deal with. Their help with this delicate situation was definitely a plus.

Rating:

4.0

Would prefer access past midnight.

Rating:

5.0

J’aimerais avoir accès 24/24 et 7 jours par semaine.

Rating:

2.0

i was very disapointed to have reserved a storage space to come back and learn it as given to someone else and nothing else was available with the same description. I ended taking a smaller one but i am very unhappy by that experience

Rating:

4.0

Staff at reception desk were great

Rating:

5.0

hello, and yes pleased and was a bit hard first so as a lady was so roude wow and i tryed to be kind NO so i do as i do now she is gone and all ok and happy with all i go pay bill and look in to locker and see all ok and take things and a great place thank u have a great tues ,

Rating:

4.0

Propre et bon service

Rating:

5.0

J’aime la succursale du centre ville de Montréal

Rating:

3.0

J’ai noté average parce que vous avez correspondu avec moi en anglais alors que je suis francophone. C’est peut-être anodin pour vous mais pour moi c’est un grand manque de respect. J’imagine si on ne vous écrivait qu’en français? Vous n’y comprendriez rien Au Québec, c’est majoritairement en français qu’on doit travailler et correspondre… l’exception c’est l’anglais!

Rating:

5.0

Pablo Rocks.........deserves a trophy for above and beyond customer service

Rating:

3.0

Une des préposée au "desk" n'est pas très 'amicale' ni aidante Il n'y a pas toujours quelqu'un au "DESK" ce qui fait attendre pour avoir une clé très long et aléatoire.

Rating:

2.0

Je n’ai pas pu profiter de ma location, l’espace était obstrué par une poutre, dont on ne m’a pas informé de l’existence et je n’ai pas pu en trouver un autre pour mon budget.

Rating:

3.0

All staff I interacted with on Notre Dame in Montreal looked high on weed and very slow every time

Rating:

4.0

Le prix est élevé.

Rating:

2.0

Des rats ont abîmés mon divan. Malgré tout les points positif que j'ai ressenti, le final est quand même problématique.

Rating:

5.0

Je suis satisfaite de tout et je trouve que les gens sont très sympathiques je les remercie énormément merci beaucoup pour tout le monde qui ce sont occupés de me servir bonne journée à tout l'équipes et encore merci.

Rating:

4.0

Pour les locaux de musiques, avoir l'accès 24h serait vraiment super!

Rating:

5.0

I congratulate you on this business model and execution on all levels . If only every company operates like this . Every detail done with friendly and polite staff . Keep it up . Excellent does not reflect how impressed I was .

Rating:

3.0

There were mouse droppings on my furniture that was left on the ground of the storage. 3rd floor storage was OK but the 1st floor storage I share with my husband had this issue. It’s unacceptable. The staff is always helpful and kind, overall cleanliness aside from this one issue was good. There was no one to stop people from smoking in the dock area and wear a mask. The smoke was getting into my moving truck and onto my objects.

Rating:

3.0

Il est impossible de rejoindre cité-2000 par téléphone, on doit appeler à répétition pour être retransféré au bureau chef. Il faudrait un moyen efficace pour les rejoindre. merci

Rating:

5.0

Pouvez-vous changer le nom de la gérante madame Karin ne travaille plus chez Uhaul SVP

Rating:

2.0

My mattress got completely ruined by mice, I had to leave it behind and buy a new one. I found mice feces in my bags and boxes. I've been trying to talk to someone about a refund or compensation and costumer service is not calling me back after they said they would. I am frustrated and disappointed with my experience.

Rating:

2.0

I had to go through 5 people to be able to close my contract and it took several days...

Rating:

1.0

Vous êtes des escrocs sans aucune considération de la relation clientèle. Aucune valorisation de la fidélité du client.

Rating:

3.0

There were mice in the locker that ruined my mattress.

Rating:

5.0

Great staff- super attentive.

Rating:

5.0

Personnel serviable et compétent.

Rating:

5.0

Très bon services

Rating:

3.0

Enorme manque de communication lors des lockdowns et nouvelles mesures imposés par le gvt depuis la pandémie. Nous avons dû avoir recours à la pétition pour accélérer la réouverture des locaux à un certain moment. Air climatisé non fonctionnel durant le printemps. Pénalisant les locaux sans fenêtres accumulant la chaleur. Pablo = Splendide humain.

Rating:

5.0

Merci pour votre excellent service et tout est très bien expliqué les gens sons polie merci à Pablo qui m'a très bien servis

Rating:

4.0

Pablo fais un travail extraordinaire. Un service de qualité. Il est venu juste pour moi dimanche pour que mon dossier sois parfais.

Rating:

4.0

bien merci

Rating:

4.0

The registration system and process needs to be simplified more. Access hours are also not the best.

Rating:

5.0

Félicitations à l’équipes du centre ville de Montréal. Je reviendrai s’il le faut. Bonne continuation et succès continu.

Rating:

5.0

Très bon service, merci

Rating:

3.0

La personne qui s'est occupé de mon ouverture de dossier n'a pas voulu appliquer une promotion présentement offerte par Uhaul

Rating:

5.0

He was my pleasure, customer service’s it’s great, easy to apply. Everything was exellent. Thank you

Rating:

5.0

Nous avons apprécié le service et nous n’avons jamais été inquiets pour nos biens.

Rating:

4.0

Le prix étant un peu élevé, c’est pour ça que je n’ai pas donné 5 étoiles, autrement, excellent service, la température et l’humidité contrôlées ont fait en sorte que mes outils non pas rouillés pendant plus de deux ans sans entretien.

Rating:

4.0

J’aurais aimé qu’une portion du quai de chargement descende au niveau de la voiture

Rating:

4.0

Le système d’accès en auto a notre dame n’est pas idéale . Il faut tout le temps sortir sur la rue pour indiquer son arrivé . Ce n’est pas pratique . On devrait pouvoir y entrer avec un carte d’accès dans passer par le speakerphone

Rating:

2.0

Within a couple of days loading the unit I found rat droppings everywhere and in and on everything... I commented it at checkout and it was not a surprise to the attendants. I also used 3 u-boxes during the same period... except for the moving helpers, which seemed to have no experience with uhaul and clients, the uboxes were clean. I was expecting a little more professionalism and cleanliness

Rating:

5.0

Acceuil vraiment excellent!!! Le personnel de tout le UHAUL ont été vraiment aidant et à l'écoute. Le seul hic est qu'en réservant mon uhaul j'avais lu que les heures d'ouverture était de 5ham 10pm et ce ne semble pas être le cas, mais le préposé à l'acceuil m'a rassuré que dans le besoin en de rare occasion ça peut se faire. Bref, mauvaise indication sur les heures d'acces en ligne. Sinon le service a vraiment été impeccable

Rating:

3.0

The person at the reception, was very clue less and asked me to figure out the issue I was having. She definitely was not qualified for the job.

Rating:

5.0

pas de commentaire

Rating:

1.0

We wanted to empty the sotrage but the U-Haul locker did not work even though we had the righ key. After the staff help, we had to wait 2 hours for a technician to come, after we had to negociate hard for someone to cut the locker as we were told initially to come back in the morning whereas we rented a car for this and needed the packages out on this day. All in all we had our packages out but the manager was not friendly and the customer service was from this person was not professionnal. It's ok to make mistakes but at least take responsability and offer the right solution right away whereas putting the fault on the client when it's U-Haul problem.

Rating:

5.0

Karine, es une employer , professionnelle, courtoise, merci , a elle et son equipe pour le support et laide quelle a apporter au bon fonctionnement de ma CIE. . Au plaisirs de la revoir bientot..l

Rating:

4.0

-J’ai trouvé une petite souris morte et beaucoup de caca de souris dans mon unité et plusieurs de mes bien ce sont fait rongé par les souris aussi. - Le message automatique de bienvenu lorsqu’on appelle chez U-haul pourrait être plus agréable!🙂

Rating:

4.0

Système de carte d'accès sophistiqué et très informatisé mais J'ai dû m'ajuster avec quelques difficultés lors de ma première utilisation autonome. Il serait souhaitable de remettre à chaque nouveau client un document plus précis sur le 'ou, quand comment' de chaque étape (.Carte d'accès, Check-in initial, locations des points d'accès, ascenseurs spécifiques, , limite des déplacements, accès au débarcadère et check=out.) La première carte d'accès qu'on m’a remise était au nom d'un ancien client. Je n'aime pas être obligé de NE PAS prendre mon propre cadenas et être obligé d'acheter un cadenas de plus de $10. Sinon le personnel est poli, acceuillant.et serviable. Les heures normales d’accès ont été réduites pendant la pandémie et j’espère qu’elles seront rétablies dès que possible.

Rating:

5.0

Very very helpful staff

Rating:

5.0

Besoin un plus gros entreposage (10×10) . Les employees m'ont beaucoup aider et aussi celle pour la location du camion. Connaitre les produits et vraient tous respectueux.

Rating:

2.0

The new elevator to the second floor was non functional the day I rented my unit and as such had to move my things into a unit on the 3rd floor and wait for the following day to transfer my contract to a unit in the 2nd floor and move all my things again. Then on 2 separate occasions, the same elevator was not working when I needed to get things from my storage. Last week, I had to get a 300lbs piece of equipment out on a dolly from the emergency stairs because the elevator was broken again. I arrived at 11am and was told the elevator wasn't working. I left my number and asked to be called with an update and waited til 330pm before calling back and being told the elevator would not be fixed that day. I wasted half a day waiting and then had no choice but to move the equipment down the stairs in my own. I don't have complaints about the staff but my unit has a part of the it being taken up by a column and the unit is not discounted for the lost space, which I accepted. However, to arrive there to recooperate items and not being able to, on account of the elevator not working on more than one occasion, makes no sense. Further, I asked that management contact me regarding this and no one bothered calling. I suffice to say, I emptied my unit and didn't bother renewing it.

Rating:

4.0

Thé receptionist during our first checking was not helpful. She was tired or upset, mumbling something and couldn’t even answer a basic questions as that was was our first experience with U-Haul. In the end The on floor guy answered everything and told her who to ask and what to do. It was a bit weird communication experience and felt like we owe something to her or disturb her. The rest was very smooth and well organized.

Rating:

1.0

Le local était plein de crottes de souris et mes boites de papiers aussi. Le courrier et la facturation étaient en anglais. Langue que je ne connais pas. Nous sommes au Québec ou la langue est le francais. Jacques Boisseau

Rating:

4.0

Everything was ok, except the price was quite high for the space rented and used only as storage - It would be nice if UHAUL revises their storage price to be customer friendly. Thank you

Rating:

1.0

I had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can’t believe that’s legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.

Rating:

5.0

I'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.

Rating:

1.0

The only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.

Rating:

4.0

Would be great to provide wipes for carts during COVID as they are switching hands constantly!

Rating:

5.0

Karine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.

Rating:

5.0

Super friendly, helpful and dedicated staff.

Rating:

4.0

DEs charriot plus grand serait appréciable

Rating:

5.0

Le quai de debarquement à l’interieur est particulièrement intéressant

Rating:

5.0

très satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!

Rating:

3.0

Ma carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.

Rating:

3.0

Le personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.

Rating:

5.0

Merci!! Miriam es une belle personne 😁

Rating:

2.0

I moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,

Rating:

5.0

Pablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!

Rating:

4.0

Tout était parfait sauf les problèmes d’accès En début civid , ce faire refusez l’entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l’accès un autre Possible covid 2 j’ai opter pour un entreposage Ou on ne bloqueras pas l’acces . Merci

Rating:

5.0

U-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.

Rating:

5.0

Price is fair for a month storage.

Rating:

5.0

Very satisfied with overall experience. Service was excellent, courteous and professional.

Rating:

4.0

Les. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .

Rating:

4.0

I got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.

Rating:

4.0

Love the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.

Rating:

5.0

Merci!!!

Rating:

5.0

Très bon service et très courtois

Rating:

1.0

The only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don’t give me back the rest of the money for the days I didn’t used the storage. So basically because of the policy’s of the company I have to give my money for the days I didn’t used my storage.

Rating:

4.0

There soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.

Rating:

2.0

The main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!

Rating:

5.0

I would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Thank you!

Rating:

1.0

The staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.

Rating:

5.0

Thank you!

Rating:

5.0

Some problems with the access code.

Rating:

5.0

Hi thanks the service very good and alwas clean and safety thanks every body working there have a good day

Rating:

3.0

I had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Thank you!

Rating:

3.0

when i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,

Rating:

4.0

There should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.

Rating:

5.0

We really appreciate the cleaniest

Rating:

5.0

Convenient location

Rating:

3.0

Une fois que nous avions compris tout à été ok.

Rating:

5.0

I moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.

Rating:

5.0

Le préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.

Rating:

5.0

We always get great service when we come to either rent a truck or go to our storage unit

Rating:

5.0

I had a very nice experience having a place there

Rating:

5.0

Très propre avec un service excellent.

Rating:

4.0

Des employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merci

Rating:

5.0

Excellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d’accès.

Rating:

4.0

Everythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.

Rating:

4.0

un merci tout particulier à Pablo et à l'équipe de soir :)

Rating:

5.0

Hi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, Hector

Rating:

5.0

Best service

Rating:

5.0

Very good service at very nice solution for me at a nice price. Thanks a lot!

Rating:

4.0

j'aurais préféré remplir ce formulaire en français… :-/

Rating:

4.0

j'aurais préféré remplir ce formulaire en français… :-/

Rating:

5.0

No non-sense. It works.

Rating:

5.0

All team really nice! Clean and safe place!

Rating:

5.0

Good stuff :)

Rating:

3.0

I have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.

Rating:

5.0

Good

Rating:

4.0

Great service

Rating:

5.0

Easy access and friendly staff

Rating:

5.0

everythings was perfect

Rating:

4.0

I understand that I was late on my payment bit boy oh boy you don’t go easy on fees. Loved the place, but not cheap.

Rating:

4.0

The clerk was polite amd efficient, our unit was clean

Rating:

5.0

Very satisfied Thanks you

Rating:

5.0

good

Rating:

4.0

Great support & customer service at the facility - however had a few challenges, which were corrected but needed to go into the facility. Long wait times if you call, but overall very satisfied!

Rating:

5.0

Top notch. Please thank the person who helped me close my account. He was really accommodating and let me finish up my packing before closing out. Saved me a trip in the morning. Great place!

Rating:

5.0

Move out was quick and efficient.

Rating:

3.0

Meh

Rating:

5.0

Great service! Friendly and professional, feel very well taken care of!

Rating:

5.0

N/a

Rating:

5.0

no comment

Rating:

5.0

Très bon service, juste pour signaler qu'il y a quelques mois vous avez effectué des travaux. Mes affaires dans mon box ont été recouverts de poussières et gravats...

Rating:

5.0

Excellent service sur toute la ligne et propre

Rating:

4.0

Réservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.

Rating:

3.0

The service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.

Rating:

4.0

The storage is ideally located close to public transport and dowtown area. This allow us to have easy access to our belongings.

Rating:

5.0

The facility is clean and staff are friendly. I am very impressed.

Rating:

1.0

Your staff is not polite and friendly. The wait on the phone is terrible and at the front desk to. I liked your facilities but not your people and for that I won’t recommend your business. Paul

Rating:

5.0

Nothing to say, except thank you and don’t change anything.

Rating:

5.0

Great dtaff

Rating:

5.0

Manager Chelsea was excellent

Rating:

5.0

excellent service

Rating:

5.0

Overall very good service and schedules provided were adhered to

Rating:

5.0

The redhead girl you have working at the front desk was amazing . She is excellent at her lob . Uhaul is very lucky to have an employee like her . She is taking care of over 2000 units by herself .

Rating:

5.0

the storage facility is perfect. special thanks to the reception clerk, very nice and professional..

Rating:

5.0

Great experience!

Rating:

4.0

first month free really convenient and without over over complicated procedure to not renew the contract

Rating:

4.0

I thought I would be redmbursed for the 9 days I paid the storage for and didn't use it (I paid until February 19th but left on February 10th)

Rating:

4.0

Indoor loading dock is great.

Rating:

1.0

Staff are not bi-lingual and I had to have a friend translate. Also calling there is not option to select english in the menu.

Rating:

5.0

Staff on notre-dame was warm; efficient and very helpful! Rebecca took charge of the situation like a champion! Wow Thanks

Rating:

5.0

Thanks

Rating:

4.0

Tout à bien été !! Merci !!

Rating:

5.0

Le staff était très gentil et serviable

Rating:

5.0

No additional comments. Thanks,

Rating:

5.0

just a bit more light would be fine, inside the storage room

Rating:

5.0

Le personnel est agréable Merci

Rating:

5.0

The guys were awesomely helpful! Great service.

Rating:

4.0

Upon acquiring a storage unit at U-Haul on November 02 2018 after 18hr00, employee was very unprofessional.

Rating:

5.0

No comments

Rating:

5.0

No comments

Rating:

5.0

The staff where very nice helpful

Rating:

5.0

Was a client from 02/2016 until 10/2018. very satisfied

Rating:

5.0

Tres bon service

Rating:

4.0

Fast and pros

Rating:

5.0

Good clean facilites indoors unloading dock outstanding customer rep!

Rating:

5.0

Very secure

Rating:

5.0

Antonio was very friendly and helpful. Would definitely recommend.

Rating:

5.0

Chelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert S

Rating:

2.0

Texte en anglais même pas suivi d'un texte en français ??? Pas de facture ??? Après avoir payé 69.95 pour un 5x5 est écrit 54.95 .Incapable de me dire pourquoi. Jamais fais de soumission de camion????

Rating:

5.0

Such great customer services and super friendly staff

Rating:

5.0

Personnel très gentil et professionnelle.

Rating:

5.0

Excellent helpful staff

Rating:

5.0

Très satisfaite du service. En plus, à l’entrepôt du centre-ville, il y a un garage intérieur qui facilite le déménagement. Le débarcadère est à la hauteur idéale pour camion ou fourgonnette.

Rating:

5.0

Perfect

Rating:

5.0

Thanks for your support, you guys rocks

Rating:

5.0

Everything is great! Only improvement could be on the person at the reception that is regularly overloaded. Understaff for the amount of people asking for service/clients.

Rating:

4.0

nice&clean facility,access hours fine, free move dolly and elevator great. But desk staff forced me to pay exta $14 for uhaul lock is too expensive rip-off, otherwise he threantend to lock on top.

Rating:

4.0

Some staff not well trained

Rating:

2.0

Our stuff is saturated with the smell of old cigarette smoke from the unit, and the person we checked out with was passive-aggressive and unnecessarily curt. Loved the manager at load-in, though.

Rating:

5.0

Friendly, efficient service. Well-maintained space.

Rating:

2.0

Thanks

Rating:

2.0

Your storage vs truck areas are not well indicated. I waited in a truck line for 1.5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.

Rating:

3.0

The payment system was faulty and the transactions were difficult to make. Very long wait time to pay...

Rating:

3.0

Cold customer service... robotic

Rating:

3.0

I got a call the other day from you saying someone pretending to be me tried to cancel my storage. I requested the email. I still has not been sent to me. This concerns me. have a manager call please

Rating:

5.0

Thank you!

Rating:

3.0

The elevator could allow more time to enter or exit stuff. The noise is intense and the door can be dangerous when it close. There seem to be a butterfly problem in the building.

Rating:

5.0

None

Rating:

4.0

Unit locked twice without any notice even though my account was current. Some receptionists promised to alert me when a smaller unit was available but never did.

Rating:

5.0

Everything worked out great with our sons recent move from Kelowna, BC to Montreal. We used U-boxes and it was really easy, safe and secure, they showed up on time and we picked them up with no issues

Rating:

4.0

The service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.

Rating:

3.0

Why arent the storage lockers lit? I work days; I come to my storage at night. Vladmir was excellent. I need flashlight The weekend morning guy; very rude, unhelpful & needs customer service training

Rating:

3.0

Overall I found the price to be a bit too high. 24 hour access would have been nice. Some staff members were very friendly, others not so much.

Rating:

4.0

Everything was great. Special thanks to Vlad at the front desk who provided me with a courtesy 2 day grace period for me to move my stuff out.

Rating:

4.0

HAving a storage space was far more easy than having the truck I reserved on the good date and time...

Rating:

2.0

First, the ad online is fake and wrong. Should say that the costumer is obligated to buy the locker. Second, the front desk request payment before showing the unit you are buying (which has stairs)!!!

Rating:

5.0

Super expérience overall. Je vais revenir à uhaul au besoin. Puisqu'on travaille durant le jour, j'ai surtout besoin d'avoir accès le soir/nuit à mon entrepôt. J'aimerais avoir un service 24h.

Rating:

5.0

No comment

Rating:

3.0

The system always down Service very slow

Rating:

5.0

Les plafonds ne sont pas haut mais pour le prix, l’offre est bonne

Rating:

5.0

Everything was very nice and easy I am very happy to make business with U-Haul.good experiences. See next time.....

Rating:

4.0

The storage facility was much nicer than I expected. It was very spacious and seemed to be newly renovated. There was ample lighting and everything was clean and orderly. The lock was only problem.

Rating:

5.0

En français svp1

Rating:

5.0

Best storage

Rating:

2.0

So I had a storage but you deleted my file making me open up another and then you charged me twice for the same month. I am getting a refund but the constant calls to get things sorted was annoying.