Customer Reviews for U-Haul de Laval - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Laval - déménagement et entreposage

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mike p. on

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My experience with your employees was very positive. Helpful, courteous and professional.

richard C. on

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The staff is very friendly!

James B. on

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Customer did not leave a comment.

radion C. on

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Excellent service !!! Thx a lot

Jacques-Leonard D. on

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The truck was not completely clean. It was okay, but there was an empty water bottle that shifted while i was driving and almost got to under the pedals. The exterior was not clean either. However it didnt bother me too much.

Dany B. on

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Hard to open and close door

martin H. on

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Customer did not leave a comment.

branan C. on

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We booked a big closed trailer and then they had none for my sons move. They were sending us 30 km away to get one. They finally did they had a small cab the day of the move and when we arrived it was a small van. We were obliged to rent a big truck instead.

Benoit S. on

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Service impeccable et gens très courtois.

Yvon F. on

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ROGER L. on

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RAMI a. on

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Great location, clean and organized. friendly service. Love the whole experience

Nam N. on

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Agent did not choose the right location so he did not find my reservation number. I canceled it, and did a walk-in reservation. however, because the U-haul location was wrong so the vehicle was not shown. Cancel 2e reservation. Redo the 3rd, total, lost 1h of reservation and missed my appoitement. So disappointed.

stephane C. on

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stefanos G. on

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Jean-François S. on

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Mélanie B. on

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C’est la réservation qui était mal organisée et beaucoup de changements à la dernière minute Cétait compliqué et pas fiable Ordinaire

SHIRLEY G. on

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sandra D. on

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Gabriel D. on

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Peter S. on

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marcel B. on

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Francois R. on

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Perfect good service i will rent again if i need . Thank you for everything i'm very glad.

sabrina Y. on

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meryem A. on

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RAFI MOHAMMAD G. on

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Yves T. on

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Quelques commentaires sur le camion : 2 témoins étaient allumés dans le tableau de bord : Le témoin de moteur. Et le mode Remorquage avait été laissé en fonction. Ce qui a augmenté le bruit et la consommation d'essence. De plus, il y a eu une infiltration d'eau au devant de la boîte du camion, ce qui a détrempé plusieurs boîtes qui avaient été empilées dans le petit grenier au dessus de la cabine. Sinon, le déménagement s'est bien passé et la location du camion a été simple et très utile.

Peter S. on

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YVES G. on

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Good team, good service, some waiting on busy days.

stanley j. on

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clean good location very big alot of space big garage

george k. on

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Great sevice!

lise S. on

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Daniel C. on

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ROBERTO R. on

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To have a way to get to the storage place without having to walk outside

Steve M. on

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It was perfect.

guy B. on

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Customer did not leave a comment.

Ingrid J. on

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Continue having employees that know their equipment and it works fantastic.

CHRISTIAN KIETHU C. on

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Very good but a little expensive

HRAG J. on

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1) Système ordinateur non fonctionnel et lent 2) celui qui m’a servi quand j’ai retourné la fourgonnette était très irrespectueux

Vatche J. on

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Peter S. on

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Marcel S. on

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Propre et accessible. Apprécie également l’abri de camion à l’intérieur

shomie c. on

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Great service

mike p. on

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My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

Aurélie S. on

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Service très courtois et aidant. Explications claires

sasha m. on

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Service was fast, professional and courteous. The plans offered are at a great price

Flavian M. on

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Tres bon service

Philippe L. on

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Super Service

donal h. on

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The employee who served me was especially efficient, polite and helpful.

Haitham A. on

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Thanks a lot to the stuff for all help and information.

Daniel L. on

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Friendly staff,very clean

Jacques P. on

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It was great

REJEAN B. on

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Very very happy

daniel c. on

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Perfect services.

reno v. on

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Great experience,

yan r. on

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The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

YOADOUNA A. on

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👍

Sylvain B. on

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Thanks to Andre Farah for his professionalism.

JEAN B. on

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L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

Silvere Landry F. on

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Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

daniel p. on

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The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.

Paul-André L. on

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Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.

Achraf C. on

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Staff helpful... but attitude to correct

Ibrahim C. on

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...

reno v. on

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Great service, very accommodating

Manon B. on

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Clean and efficient

Sylvain B. on

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Thanks to Catherine and hier team for fast courte ou service.

MARio M. on

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Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

eric p. on

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The service was excellent. Nothing to add.

Robert M. on

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good

Sharifuddin N. on

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Staff needs more training to be more friendly and approachable.

rogelia d. on

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Personnel very helpfull and pleasant

Gabriele T. on

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Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.

Jerzy M. on

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excellent

linda s. on

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Services professionnels et personnalisé !!!

Christian T. on

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Metci

Manon B. on

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great location, nice and polite staff...thank you

Melissa M. on

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Good service

isabelle r. on

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ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

Nick m. on

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Everything was perfect except I would recommend installing water fountains on the storage floors.

Mustafa L. on

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the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.

Angela O. on

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Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

tracy f. on

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Facility is clean/ modern and staff is helpful

christian b. on

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Never met such an unhelpful and desagreable staff.

ROBERT A. on

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jetais très satisfaits

Adam K. on

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Very clean and organized

Sharifuddin N. on

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Excellent

adam s. on

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Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.

Deema A. on

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A very proffessional stuff clean place great service

Adam James K. on

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Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

Sophie Chantale P. on

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Very good service! The office and storage are super clean!

Sylvain D. on

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bon service

serge d. on

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Super condition.

elie a. on

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Very nice

ahmed h. on

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Simple et efficace très bon service

ROBERT A. on

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très bons services et très pratiques les prix sont resonnable aussi très propres

pascal j. on

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Flawless.

yanick p. on

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Good service i appreciate the emp’iyee who serve me

Mix Jockey P. on

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I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!

Léon R. on

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We recommand Very good service

Léon R. on

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We recommand Excellent service

Paul-André L. on

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Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.

Nick K. on

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Great experience will use your facilities again.

NICOLE M. on

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Le personnel vraiment gentil make us family Thank you gang i gonna to miss you

Lyne A. on

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Would recommend this facility to anyone. Very convenient and easy access. Secured

GABRIEL Z. on

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The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.

Michelle C. on

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I like the color of the orange doors. LOL Nice and clean.

pablo g. on

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I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.

Jean Francois A. on

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Corrupt personnal

real s. on

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A one month free promotion was not applied

Cassandra L. on

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Always informed and pleasant staff; excellent customer service.

grimm l. on

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I just can tell about Laval facility, but I can say that it was an excellent service.

MICHAEL P. on

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Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working

assunta a. on

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Great service

Claude L. on

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Excellent customer service.

Joey L. on

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Great service -

daniel c. on

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Nice place

Antonio H. on

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Merci Catherine

CYNTHIA A. on

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The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients

Alexandre B. on

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The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.

Lucia Z. on

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staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ... very easy access to storage, very clean