Customer Reviews for U-Haul Moving & Storage at 10th Ave

3,240 reviews

930 10th Ave   Columbus, GA 31901
(@ Martin Luther King Blvd)

(706) 324-4336

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 324-4336

930 10th Ave
Columbus, GA 31901
(@ Martin Luther King Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lyda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Online services were poor.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO G. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

pattie R. 
Rating:
2.0

I had to wait 50 minutes to get my reserved equipment.

Michael E. 
Rating:
5.0

I left my wallet in the uhaul when I dropped it off. One of the employees ran over and gave it back before I left in my vehicle. Exemplary.

MICHEAL P. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

SABRINA T. 
Rating:
3.0

I went to Uhal to make my pass do payment,the weather was really bad. It was raining so I couldn't use your keypad with my password it was down. Your representative gave me a temporary access card to enter the building I left Uhal shorty to retrieve my unit key from home. When I returned couldn't open my unit because there was still a lock on it hours later after I made my past do payment. Having walked in the rain for a employee assistant to remove the lock so I can enter my unit. When I entered the unit I noticed water dripping down the wall of the unit and a puddle on the ground my things where wet. To many issues that could have been handled better.

ANGEL W.  |  Overall Experience 
Rating:
5.0

Fast convenient and affordable

Erica J. 
Rating:
5.0

Customer did not leave a comment.

Celina W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG N. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
2.0

Customer did not leave a comment.

TASHARRIKA J. 
Rating:
5.0

Customer did not leave a comment.

CRAYTINA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

Not one thing. Your staff very nice and treated me very well job well done I just love great customer services.

CYNTHIA L. 
Rating:
4.0

The trucks gas tank was empty.

ALANDAER N. 
Rating:
3.0

Don't issue tucks thst haven't been chk out frist.

LAKEYSHA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
2.0

I ordered and received confirmation for an appliance dolly with my truck rental. When I picked up the truck, the appliance dolly was not available. Now having gone through the move and resulting damage, I will cancel the truck before attempting to move without the proper equipment. Michael was very courteous and polite. But the lack of equipment after the reservation was confirmed was more than disappointing.

SAMUEL G. 
Rating:
4.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

Lyda T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MONIKA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The staff was very friendly as well as professional...as well as understanding...

STEPHANIE W. 
Rating:
5.0

The trailer appeared clean but I found parts of broken mirror inside. A quick sweeping was all it took but it would have been great not to have to do this myself.

BRUCE T. 
Rating:
4.0

Very Plesent folks professinal.

Philip L. 
Rating:
5.0

Update card transactions quicker

corey H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
1.0

Customer did not leave a comment.

Audreyona T. 
Rating:
5.0

Staff was very good. They knew what they were doing. Highly recommend.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

ANGEL W. 
Rating:
1.0

Give me a free day U-Haul I was not happy at all they told me that had the pickup truck and I stayed up there for hours and I have reservations

DEVIN W. 
Rating:
1.0

They took more money suppose to, then the truck sounded like it wanted to cut off at any giving moment. This was the worst experience EVER

DARON S. 
Rating:
5.0

Customer did not leave a comment.

RAY LYNN L. 
Rating:
1.0

Have respect for customers, work together in timely manner, just don't see a customer and not recognize them, workers need better appearance/hygiene behind the counter not to mention how rude they are

Patrice B. 
Rating:
5.0

Awesome service!!!

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

JAMAR A. 
Rating:
4.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Staff was very knowledgeable, and extremely helpful with the whole process!

MATTHEW GREGG S. 
Rating:
5.0

Great bunch of people. Thank you Misty

Robert F. 
Rating:
5.0

Bob is the best

Robert C. 
Rating:
4.0

Customer did not leave a comment.

AMY N. 
Rating:
5.0

None

RALPH P. 
Rating:
5.0

Everything was great

LINDA T. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Manager & everyone we came in contact with were extremely helpful & kind.

SHANNON C. 
Rating:
1.0

Very poor customer service. Selfies are for non counter check ins and check outs. I had my current updated DL and I was forced to take a selfi in the store and the person behind me was not even asked. It was humiliating. Yes a selfi at the counter counter in front of everyone. I've never did ANYTHING to uhaul this is the second incident back to back. They also accused me of stealing a truck that was returned on time. Funny thing is there is no recourse for this. And they charged me for an extra day after accusing me

JEANINE T. 
Rating:
2.0

They gave us a truck tires that was slick as In no good! Could've had an accident in it!

KIMBERLY H. 
Rating:
5.0

The staff was great and were very helpful. 5 stars

DALHIA J.  |  First Impressions 
Rating:
5.0

Great staff

DALHIA J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

All good! Excellent staff that was very friendly!

MICHAELPAUL G. 
Rating:
5.0

They were very nice and friendly

Venissa M.  |  First Impressions 
Rating:
1.0

Workers were cool and helpful. I had no problem with them. But all these random fees got added once I turned the truck back in. I thought I would be paying $20 for the rental and $40 for the mileage. Columbus had no gas for almost 3 days and the truck was given to me with a low amount of gas anyway. Even with a fee for returning the truck with a low amount of gas some how my bill jumped from what should've been around $60-$80 dollars to almost $170 dollars. Don't know how that happened or where all of these unnecessary fees came from but I'll be leaving some reviews about it for sure. Bad experience. Workers were good and helpful though.

Jarren M. 
Rating:
4.0

Customer did not leave a comment.

ROBINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

But thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No moo

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOIS P. 
Rating:
5.0

Customer did not leave a comment.

TAMARA D. 
Rating:
5.0

Customer did not leave a comment.

TIMMY L. 
Rating:
5.0

Customer did not leave a comment.

TONY I. 
Rating:
2.0

Better pricing. Home Depot has better deals on vans.

MATTHEW V. 
Rating:
3.0

Clean inside window which had some kind of spots all over Everything else was good and clean

GABRIELE B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Kristy Y. 
Rating:
5.0

Customer did not leave a comment.

Jackson A. 
Rating:
5.0

Customer did not leave a comment.

JODY R. 
Rating:
5.0

Excellent customer service

baleryn D. 
Rating:
4.0

I rented a 5x9' trailer for two days. The trailer was clean and the tires were inflated properly. No problems! I also reserved 12 furniture covers and an appliance dolly. I was able to get the 12 furniture covers, but the appliance dolly was not available at the time of pickup.

JEFFREY V. 
Rating:
3.0

Decent service.

Natalie S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS W. 
Rating:
4.0

Customer did not leave a comment.

Naomi S. 
Rating:
5.0

as always, misty, Michael and the crew there were spot on. we rent often from this location and the service is always excellent.

ANGELA V. 
Rating:
5.0

You guys were awesome at this location

DEXARAY P. 
Rating:
4.0

Customer did not leave a comment.

hong J. 
Rating:
1.0

Made a reservation via the phone. Did not have a problem with making the reservation and they were very helpful. The issue was with the Columbus Store. The individual working the desk was unable to properly read my reservation and charged me the twice the correct rate. We kept asking why it was so expensive and were never provided an answer. They charge us the amount and then I requested them to start the process again since the amount being charged was not correct. It took the individual working the desk 3 attempts to pull up the correct reservation. Now I have to call customer service to get a proper refund since that was not done correctly either. Very bad experience.

DUSTIN T. 
Rating:
1.0

Location gave my reservation to someone else. They confused me, Zachary Thompson heading to Starke, FL, on 08SEP, with Dustin Thomsen heading to Pensacola on 06SEP. What should have been a five or ten minute experience took almost an hour as I explained to the staff what they did and that I still needed a truck at the quoted rate.

ZACHARY T. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL L. 
Rating:
2.0

the truck was clean, but the maintenance is questionable. it sounded like the water pump is going out, if you know vehicles - water pumps make a loud screeching sound when they're not working correctly. of course, there are other possibilities like a belt. I used the mobile pick-up option which turned out to be pointless. once I was at the point of receiving the code for the key box, the key was not in the actual box and I had to go inside for service. inside the store, none of your team members were there, I was the only person in the building. Another customer came inside and waited along with me. It was 10 minutes before anyone came in to assist us.

Jessica K. 
Rating:
1.0

I got bitten up by ants and maggots all on the dang door I took had to get benadryl fast because I'm allergic the back of the truck wasn't clean

YULANDA P. 
Rating:
5.0

Customer did not leave a comment.

CYTHELYN S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Basically everything was great

XAVIER I. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Great job

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
3.0

Customer did not leave a comment.

Pedro M. 
Rating:
4.0

The gentleman was nice. After the Bad experience in Lawerencville. I needed that service I received in Columbus

patsy D. 
Rating:
1.0

The representative didn't acknowledge me for several minutes until I spoke to him. He didn't say anything to me, I had to initiate all of the process. He left me alone for several minutes. Went and got my truck and told me to have a good day. Heeither is autistic or racist.

Kintoria W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
1.0

It was a junkyard lot. The owner wasn't there so I had to wait on the sidewalk for him to get back.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

CHAD B. 
Rating:
3.0

Ashley was very nice and helpful despite being new ish at the location and the computer being difficult

Greg C. 
Rating:
5.0

Customer did not leave a comment.

PRESTON K. 
Rating:
4.0

Customer did not leave a comment.

MONICA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angel n.  |  First Impressions 
Rating:
5.0

Prompt and courteous service

Sunday B.  |  First Impressions 
No reviews have been submitted for this location.

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