Customer did not leave a comment.MONIKA B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 10th Ave
Columbus, GA 31901
(@ Martin Luther King Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID F.
The staff was very friendly as well as professional...as well as understanding...STEPHANIE W.
The trailer appeared clean but I found parts of broken mirror inside. A quick sweeping was all it took but it would have been great not to have to do this myself.BRUCE T.
Very Plesent folks professinal.Philip L.
Update card transactions quickercorey H.
Customer did not leave a comment.PHILLIP L.
Customer did not leave a comment.Audreyona T.
Staff was very good. They knew what they were doing. Highly recommend.MARTIN R.
Customer did not leave a comment.ANGEL W.
Give me a free day U-Haul I was not happy at all they told me that had the pickup truck and I stayed up there for hours and I have reservationsDEVIN W.
They took more money suppose to, then the truck sounded like it wanted to cut off at any giving moment. This was the worst experience EVERDARON S.
Customer did not leave a comment.RAY LYNN L.
Have respect for customers, work together in timely manner, just don't see a customer and not recognize them, workers need better appearance/hygiene behind the counter not to mention how rude they arePatrice B.
Awesome service!!!CHARLES B.
Customer did not leave a comment.JAMAR A.
Customer did not leave a comment.PETER B.
Staff was very knowledgeable, and extremely helpful with the whole process!MATTHEW GREGG S.
Great bunch of people. Thank you MistyRobert F.
Bob is the bestRobert C.
Customer did not leave a comment.AMY N.
Everything was greatLINDA T.
Customer did not leave a comment.BENJAMIN D.
Manager & everyone we came in contact with were extremely helpful & kind.SHANNON C.
Very poor customer service. Selfies are for non counter check ins and check outs. I had my current updated DL and I was forced to take a selfi in the store and the person behind me was not even asked. It was humiliating. Yes a selfi at the counter counter in front of everyone. I've never did ANYTHING to uhaul this is the second incident back to back. They also accused me of stealing a truck that was returned on time. Funny thing is there is no recourse for this. And they charged me for an extra day after accusing meJEANINE T.
They gave us a truck tires that was slick as In no good! Could've had an accident in it!KIMBERLY H.
The staff was great and were very helpful. 5 starsDALHIA J. | First Impressions
Great staffDALHIA J.
Customer did not leave a comment.Nicholas L.
All good! Excellent staff that was very friendly!MICHAELPAUL G.
They were very nice and friendlyVenissa M. | First Impressions
Workers were cool and helpful. I had no problem with them. But all these random fees got added once I turned the truck back in. I thought I would be paying $20 for the rental and $40 for the mileage. Columbus had no gas for almost 3 days and the truck was given to me with a low amount of gas anyway. Even with a fee for returning the truck with a low amount of gas some how my bill jumped from what should've been around $60-$80 dollars to almost $170 dollars. Don't know how that happened or where all of these unnecessary fees came from but I'll be leaving some reviews about it for sure. Bad experience. Workers were good and helpful though.Jarren M.
Customer did not leave a comment.RONNEAL G. | Overall Experience
Customer did not leave a comment.ROBINA R. | First Impressions
Customer did not leave a comment.KEVIN C.
But thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No mooMichael M. | First Impressions
Customer did not leave a comment.LOIS P.
Customer did not leave a comment.TAMARA D.
Customer did not leave a comment.TIMMY L.
Customer did not leave a comment.TONY I.
Better pricing. Home Depot has better deals on vans.MATTHEW V.
Clean inside window which had some kind of spots all over Everything else was good and cleanGABRIELE B.
Customer did not leave a comment.AMANDA B.
Customer did not leave a comment.Kristy Y.
Customer did not leave a comment.Jackson A.
Customer did not leave a comment.JODY R.
Excellent customer servicebaleryn D.
I rented a 5x9' trailer for two days. The trailer was clean and the tires were inflated properly. No problems! I also reserved 12 furniture covers and an appliance dolly. I was able to get the 12 furniture covers, but the appliance dolly was not available at the time of pickup.JEFFREY V.
Decent service.Natalie S.
Customer did not leave a comment.DENNIS W.
Customer did not leave a comment.Naomi S.
as always, misty, Michael and the crew there were spot on. we rent often from this location and the service is always excellent.ANGELA V.
You guys were awesome at this locationDEXARAY P.
Customer did not leave a comment.hong J.
Made a reservation via the phone. Did not have a problem with making the reservation and they were very helpful. The issue was with the Columbus Store. The individual working the desk was unable to properly read my reservation and charged me the twice the correct rate. We kept asking why it was so expensive and were never provided an answer. They charge us the amount and then I requested them to start the process again since the amount being charged was not correct. It took the individual working the desk 3 attempts to pull up the correct reservation. Now I have to call customer service to get a proper refund since that was not done correctly either. Very bad experience.DUSTIN T.
Location gave my reservation to someone else. They confused me, Zachary Thompson heading to Starke, FL, on 08SEP, with Dustin Thomsen heading to Pensacola on 06SEP. What should have been a five or ten minute experience took almost an hour as I explained to the staff what they did and that I still needed a truck at the quoted rate.ZACHARY T.
Customer did not leave a comment.DARRYL S.
Customer did not leave a comment.DARRELL L.
the truck was clean, but the maintenance is questionable. it sounded like the water pump is going out, if you know vehicles - water pumps make a loud screeching sound when they're not working correctly. of course, there are other possibilities like a belt. I used the mobile pick-up option which turned out to be pointless. once I was at the point of receiving the code for the key box, the key was not in the actual box and I had to go inside for service. inside the store, none of your team members were there, I was the only person in the building. Another customer came inside and waited along with me. It was 10 minutes before anyone came in to assist us.Jessica K.
I got bitten up by ants and maggots all on the dang door I took had to get benadryl fast because I'm allergic the back of the truck wasn't cleanYULANDA P.
Customer did not leave a comment.CYTHELYN S.
Customer did not leave a comment.ANTHONY W.
Basically everything was greatXAVIER I.
Customer did not leave a comment.Milton C.
Customer did not leave a comment.GEORGE C.
Great jobKENNETH L.
Customer did not leave a comment.CHARLIE C.
Didn't have no problems at all everything my experience with U-Haul was great and I would definitely use you guys again.Jennifer M. | Overall Experience
Customer did not leave a comment.Pedro M.
The gentleman was nice. After the Bad experience in Lawerencville. I needed that service I received in Columbuspatsy D.
The representative didn't acknowledge me for several minutes until I spoke to him. He didn't say anything to me, I had to initiate all of the process. He left me alone for several minutes. Went and got my truck and told me to have a good day. Heeither is autistic or racist.Kintoria W.
Customer did not leave a comment.William H.
Customer did not leave a comment.robert W.
It was a junkyard lot. The owner wasn't there so I had to wait on the sidewalk for him to get back.SAMUEL S.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Kurt V.
Customer did not leave a comment.CHAD B.
Ashley was very nice and helpful despite being new ish at the location and the computer being difficultGreg C.
Customer did not leave a comment.PRESTON K.
Customer did not leave a comment.MARCUS C.
Customer did not leave a comment.JARED B.
This experience with UHAUL was a complete disaster. As if moving is not stressful enough. I ordered a hitch many weeks before the move. I thought I should call the day before my installation appointment to confirm. It was only after *I called them* that THEN I received a call that said my hitch had never come in. They told me on a FRIDAY AFTERNOON AT 4 PM when my installation was supposed to be at 10 am Saturday and my move on Monday morning. So then on a Friday afternoon right before weekend I had to call THIRTEEN SHOPS FRANTICALLY trying to find a hitch. I finally found one three hours away and they held it for me for early Monday morning, so I had to drive three hours there and three hours back to get a piece of equipment I had ordered from Uhaul weeks before. Then I asked UHAUL to do the wiring on Saturday to expedite the process, and they did not. They did it Sunday. Then finally on Monday after my stressful 6 hour drive to pick up the equipment they took a long time attaching it because they decided that THAT was the right time to train another employee on how to attach the hitch. Then finally they attached the trailer and I drove home to begin my move. I opened the trailer and IT REAKED OF OLD GARBAGE. The smell was APPALLING and it took me an entire THREE ROUNDS OF BLEACH to clean it!!!!! To top it all off, the national UHAUL representative had quoted me a discounted rate of $59 for the trailer itself and this location charged me $125. I would not recommend UHAUL or this location to ANYBODY.IANTHE M.
Again 3 locations for drop off... 1 was closed.. second said no... we can't take it... 3rd... very helpful... we had to return early as our apartment complex said we could not leave it on property over night... but absolutely no help.. had to do research on own and hope for the best.William G.
Staff was very cordial and helpful!Penny C.
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.LESTER D.
Poor customer serviceSAMMY T.
We think it was very professional& friendlypeople that worked there. Trucks were well maintained.I would recommendthis store to my friends.Very nice&Thank-you! Mr.&Mrs.Donald HarmonDONALD H.
Wonderful experience as usual.WARREN B.
Customer did not leave a comment.FREDDIE H.
Remember to load all the equipment that a customer orders. We had to return to the location to pick up a dolly that almost didn't fit in the car. My only suggestion. Everything else was just perfect. Service was friendly and the personnel was very prompt and professional.KASHAWNDREA J.
The uhaul was stolen and no one gave a damnSAMMY T.
Customer did not leave a comment.ANGELIQUE J.
Customer did not leave a comment.Shajuana A.
All of the staff was nice. They made the process very easy, especially since was my first time renting a van.TERESE R.
Employees were friendly and efficient.ESTHER B.
I had to wait for equipment about 8 hours into the day my contract began. Also, I had to wait an additional period while they attached my trailer to the truck, which I previously requested the day I made the reservation.RICHARD Y.
Was charged an extra day after I was inconvenienced throughout my experience.PAULA D.
I spent 1 hour in line waiting to complete pick up of the truck after I reserved it the week prior. They did not have the truck I requested and did not notify me. They gave me a 26Ft truck and I had no choice but to take it. They said the truck was 15/16 of fuel when it actually was less than 3/4 of a tank. Lastly, I was told I could return at any location in Kissimmee and the contract was opened. I was unable toJUAN R.
They should have had more than one person working.Jennifer W.
My rental reservation was made on July 11th to pick up the truck in Auburn, Alabama at the U-Haul Moving & Storage of Auburn at 1301 Opelika Rd., Auburn, Al 36830 on July 26, 2021 at 7:00 am. My reservation was moved to Columbus, GA which created problems for me. In addition, I was not notified of the change until I was at the Auburn store at 7 on the morning of pick up. This is a crappy way of doing business. I will not be recommending the Auburn location to anyone. I also will have to think twice before using U-Haul ever again. Terrible way to do business!JEFFERY G.
Customer did not leave a comment.JESSICA L.
Customer did not leave a comment.ETHAN C.
When a person requests something that is not available, they should be informed of this! And also when agents tell you you will not be charged. That should be UPHELD!TONIKKA S.
Although I registered online and did everything I was supposed to do when I showed up this morning it would not let me pick up the truck without coming inside. There was only one person working. Drop off went wellNANCY B.
Customer did not leave a comment.MONICA G. | First Impressions
Customer did not leave a comment.angel n. | First Impressions
Prompt and courteous serviceSunday B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!