Customer Reviews for U-Haul Moving & Storage at 218th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 218th St

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mackenzie C. on

Rating:

Nothing you guys are awesome

Edward H. on

Rating:

Great service.

Kelly H. on

Rating:

Customer did not leave a comment.

Elaine B. on

Rating:

Customer did not leave a comment.

Laura C. on

Rating:

The website is the worst part of renting

Temitope A. on

Rating:

Customer did not leave a comment.

Juan M. on

Rating:

Customer did not leave a comment.

tim g. on

Rating:

Customer did not leave a comment.

WADE R. on

Rating:

The fellow that helped me at this location was beyond awesome to deal with just a real great kid with such good people skills far beyond my expectations

Mohammad A. on

Rating:

Customer did not leave a comment.

Theresa C. on

Rating:

Customer did not leave a comment.

matthew p. on

Rating:

Really good people, appreciated Benjamin and his hard work.

Martin A. on

Rating:

Customer did not leave a comment.

Garey K. on

Rating:

Actually have the product on time and where it is suppose to be. Biggest complaint a few times and it isn’t the dealers fault however when you use uhaul it is hit or miss if you will even get what you order and at the location you order it from.

Michelle W. on

Rating:

Customer did not leave a comment.

sheryl r. on

Rating:

Don't know I will use them next time and refer all my friends

Tony K. on

Rating:

This was the most helpful location out of all 3, yes 3, locations I had to deal with today. They let me return the equipment to them even though it was not the original location it was to be returned to. Because I had to spend almost an hour and a half dealing with 2 locations to pick it up the equipment, and most of it was driving time, I was late getting started on my long travel home and missed the opportunity to return it to the location I indicated. They made my hectic day a little better.

Art G. on

Rating:

Keep up the good work and thank you .

Virgilio C. on

Rating:

NA

Linda W. on

Rating:

Excellent service......easy to organize and use. Thank you!!

Francie H. on

Rating:

Customer did not leave a comment.

Robert T. on

Rating:

Customer did not leave a comment.

Thomas O. on

Rating:

After paying "in full" the same day I brought the truck back, I got another bill in my email. I went back to uhaul to clear the matter up, they fix it "I thought" but this morning another bill appeared in my email, this time with late charges. So I called again (can you say stress and frustration setting in!!!) YES!!. So another guy is looking at it, no return call yet to say everything is right.. I guess I'll have to make another trip to that location on my days off.. Just a nightmare...

Scott W. on

Rating:

https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.

Jim R. on

Rating:

Customer did not leave a comment.

GARNET H. on

Rating:

Thanks for the quick service. New personal did an excellent job.

Jerry A. on

Rating:

... I was very impressed.

Carlo P. on

Rating:

Customer did not leave a comment.

ALAN D. on

Rating:

GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .

thomas w. on

Rating:

Was very pleased with the price and service we were given

Francis L. on

Rating:

All was good!

Mark T. on

Rating:

Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend

Jean P. on

Rating:

The people working there are very friendly.

Allen L. on

Rating:

Great staff, very helpful

Patricia G. on

Rating:

Customer did not leave a comment.

Kim C. on

Rating:

Customer did not leave a comment.

GARNET H. on

Rating:

Customer did not leave a comment.

Lorne P. on

Rating:

The booking, the pickup of the van, the van itself and the return all went exactly as it should. We selected this particular outlet because it was on our moving route, but also because overall it received better reviews for service. The van was new, clean and easy to understand how to operate, with the attendant politely reviewing details. Paying for boxes -- that were offered "free of charge" -- was a surprise. And, if I had not remembered to ask for the cost (just $3.25, it's the principle) to be removed it would have been left on the credit card charge. Maybe something can be done to be sure the free offer was not accidentallycharged? A second small, service suggestion is to possibly improve the drop-off system. A set of signs indicate that when dropping-off (during regular hours) customers are to park the vehicle at a specific spot and wait with the vehicle for an attendant to arrive. Well, after waiting almost 10-minutes (I don't think most people would be this patient) I walked into the office. The counter person was working on his computer and apologized for keeping me waiting. The 'drop-off wait' location is thoughtfully placed so it can be seen from the service counter. In my opinion a counter employees shouldn't be expected to always be looking up every few minutes from their work. Maybe, on the sign UHaul returning customers might be requested to sound their horn, just once, and this might be a helpful signal to busy staff that a return-vehicle and customer has arrived. Bottom line: I recommend this outlet.

James D. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

This location is our neighbour and we use their services several times throughout the year. We are a non profit addiction treatment centre on a very tight budget. Not only do your people treat us with kindness and respect, they have also been able to offer a discount when they can and that goes a long way. A great group and a well run location.

RONALD W. on

Rating:

Everything was as we expected, clean, ready to go and very friendly people.

mark t. on

Rating:

The young man that helped me was excellent.

Craig B. on

Rating:

Customer did not leave a comment.

Ed B. on

Rating:

Customer did not leave a comment.

Teresa M. on

Rating:

Most helpful and polite location I’ve ever had to deal with.

Ryan V. on

Rating:

Customer did not leave a comment.

Jack D. on

Rating:

When our reservation was confirmed by the 1-800 number we were promised that our mileage charge would be half the advertised charge because there was no truck available at the nearby facility even though this was advertised. We had to drive nearly 10 miles further instead of renting locally. But when we picked up the truck we were charge the full mileage charge and not the 50% as promised. So we were charged $ 30.17 for distance and this should have been $15.08. This is disappointing service.

Teresa M. on

Rating:

Everyone was so friendly and very helpful. I had booked a trailer on line and someone called me immediately to apologize as the trailer I booked was already taken, immediately they found me something else. This location has got to be the friendliest I’ve ever encountered. Can’t say a bad thing , it was a great experience.

Tracy L. on

Rating:

Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.

MICHAEL L. on

Rating:

Customer did not leave a comment.

Mohammad A. on

Rating:

Your staff really need to understand that they’re hired to provide service to the customers rather than giving them attitude. I rented a moving truck on April 24th from your office at 21818 Stony Plain road. The truck was really dirty and the front desk lady and the guy working there were really rude to me. I asked the lady about the license and insurance of the truck. She dropped the pen on her desk and pointed to her coworker to take care of me. Her coworker was talking to me with a very loud voice as if he was shouting at me. I felt disrespected and I can’t believe your staff treated me like that. I returned the truck in morning of April 25th and I have to say that the old lady working in the morning shift was very nice and helpful. Overall, I’m disappointed at U-Haul. Your people are paid for the service that they provide to me, they’re not doing voluntary work or doing it as a favour. I expect respect when I’m paying for the service.

Janet P. on

Rating:

We were very happy with the service you provided and the staff was friendly and very helpful

Erin H. on

Rating:

Friendly staff!

Tamara B. on

Rating:

Thanks for everything

laura m. on

Rating:

It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.

david w. on

Rating:

Customer did not leave a comment.

Linda D. on

Rating:

Customer did not leave a comment.

David Y. on

Rating:

The appliance dolly was not in the truck upon arrival for the mobile pickup. Had to go inside and wait through several other customers - defeats the purpose of mobile pickup if all the equipment isn't there.

Lesleigh L. on

Rating:

Customer did not leave a comment.

Sandesh A. on

Rating:

Selected Spruce Grove for drop off location but was told to drop of in Edmonton. Its a 60km drive from Lac Ste Anne, took a one way trailer but for some reason only got 1 day to return and driving approx 120kms just to drop off trailer seems a little extreme. Drove from Fort McMurray to Lac Ste Anne its a 600kms and to add to it another 120 kms in a single day is unreal. Called 800 number and the person we spoke to was really rude, said we dont have a choice we have to take it back

Christopher E. on

Rating:

Staff was amazing and efficient.

Peter K. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Pricing online was significantly different than booking. Almost double.

Shelby L. on

Rating:

Staff are friendly, equipment is well maintained and clean. This will always be the location I choose for future moves!

GARNET H. on

Rating:

Didn't drop off as broke down . U Haul needs to replace wheel berings on old trailers so the wheels don't fall off ...have some kind of replacement / repair schedule.

patricia b. on

Rating:

I am not happy with your Stony Plain depot I reserved a trailer two different time two weeks advance notice and two days before pickup I got a call telling me that I had to Edmonton to pickup a unit. I called the 218 street to reserve a trailer 5’x8’ I stressed that they would have a trailer for me said my name was on it right now I would have it. The day before pickup I get an email saying I had to pickup at 169 st and 110 ave Edmonton when I got there to pickup they only had reserved me an 4’ x 8’ real low one no very good for us. I was told by all people that I had to return to the place of pickup or I would be charged more. I thought if the reservation place did not have on why can I not return it there instead of taking it all the way back to pickup place. I would think if I reserve at one location they should make sure that the unit is there for pickup.

Jeremy S. on

Rating:

Absolute horrible customer service. Made a reservation almost a month ago and recieved a call 2 hours before my pickup that the trailer wasnt in my city and I had to drive 2 hours to get it. I said absolutely not and I battled with customer service for nearly 3 hours until I got it resolved and found a trailer closer to my home. Not happy with the customer service experience.

Ryan A. on

Rating:

Sat in the store for 45 minutes just to return a trailer

william g. on

Rating:

No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!

David G. on

Rating:

Customer did not leave a comment.

Thomas V. on

Rating:

Customer did not leave a comment.

Jordan S. on

Rating:

Customer did not leave a comment.

Nicole B. on

Rating:

Customer did not leave a comment.

Wayne B. on

Rating:

They did a fantastic job and everyone was super friendly!

LARIS K. on

Rating:

Nothing everything was awesome. Staff and truck.

Todd G. on

Rating:

Nothing! The hitch installation was excellent value and the team provided outstanding service.

Harold B. on

Rating:

This location was great and so was the 50th Street location for sending me here when I had to travel from and drop off in the west end of Edmonton. This location did not appear on the Uhaul website when I was looking for this 4x7 small trailer. Will use Uhaul again and recommend to my friends.

Adam M. on

Rating:

Customer did not leave a comment.

Larry I. on

Rating:

Everything was fantastic - friendly staff and prompt service!

Sondi D. on

Rating:

As you probably already have all the information on file in regards to our experience I feel as though I don’t feel it necessary to relive that terrible day! It was the WORST experience EVER! communication within uhaul is the worst ever!!!!

Kiara F. on

Rating:

Customer did not leave a comment.

Mike B. on

Rating:

Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!

Mike B. on

Rating:

Great experience. Johnathan, Jennifer, Shelby and Daniel made our equipment return and check-in to the storage unit a pleasant, stress-free experience after 3 long days on this move. Go Team!

Lisa R. on

Rating:

When advertised 29 dollars a day on internet then charge o er a 100 bucks on day...of

GARNET H. on

Rating:

Very unfriendly these days. What has changed??

Connie M. on

Rating:

Really nice and helpful. Really happy with the service with the service.

David Y. on

Rating:

Customer did not leave a comment.

darryl m. on

Rating:

It was fine. I required a truck for moving things, and Uhaul allowed me to pay them to rent said truck.

Dawn B. on

Rating:

U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street

Angela C. on

Rating:

Customer did not leave a comment.

Mark V. on

Rating:

I had a terrible experience with your call center and would recommend changes to everything about how you go about the reservation process.

John L. on

Rating:

Staff were very helpful place was very clean and very organized and well placed so costumers could find what they needed and I am very satisfied with the service I had. Would recommend to everyone that needs this service.

Len N. on

Rating:

Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.

Darrell B. on

Rating:

Customer did not leave a comment.

Glenn C. on

Rating:

Uhaul has a policy of using all season tires on their vehicles. Given the driving conditions that exist in Canada for half the year, this is foolish. I had to cancel a previous order because of this fact. My trip was scheduled between B.C. and Alberta during February. It is illegal for a vehicle to not have winter rated tires outside of the lower mainland area of B.C. The reason for this is that the roads can become treacherous without much notice. I have driven that route numerous times in such conditions in a vehicle that was seemingly made for such treks and it was not fun. Uhaul lost over $2000 on that cancellation alone. How many other orders were never made because of this fact? My trip for this order occurred during a blizzard. The all-season tires were once again a handicap and my journey occurred primarily in the city on primary roads. The gas meter is another issue. I returned the vehicle with the gas tank looking the same as the paper chart and was still charged an extra $12.00 for my effort. It’s a little too exact, especially given the mark-up that Uhaul adds to gas prices. Is that $12.00 worth the lost good will? I will definitely consider other options when I next have need of moving services.

des d. on

Rating:

218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.

Linda J. on

Rating:

Great place, clean and friendly staff.

Gayel Z. on

Rating:

Customer did not leave a comment.

Muhammad R. on

Rating:

I have been there few times ,always have good experience,helping staff .

Summer G. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack

Farhad s. on

Rating:

Customer did not leave a comment.

john s. on

Rating:

Customer did not leave a comment.

Natalie D. on

Rating:

Picking up the truck was super easy, but the dropping off is what ruined it. The lady that checked the truck and that was dealing with my drop off was BEYOND rude. Im in the service indestry and get you have bad days but she was rude off the bat. Really ruined the experience for me. I believe her name was Shelby.

val r. on

Rating:

The staff here were awesome and helped me load and unload the tralor.

Shawn C. on

Rating:

Customer did not leave a comment.

Alexandra N. on

Rating:

Very unorganized, unreliable and stressful . I will not be using uhaul services again . Also I wouldn’t recommend your services to my worst enemy . I had to pay out of my pocket for your comanies mistake(s) .

Jeff S. on

Rating:

Will use again in the future

Janice S. on

Rating:

everything seemed fine to me.

Karen B. on

Rating:

Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks

Steve B. on

Rating:

Very helpful staff, especially since we all had to be flexible due to extreme weather

Paige S. on

Rating:

Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Thank you!

Jamie Z. on

Rating:

Thank you..you guys were available for when I needed u..no one else was Jamie

Peter B. on

Rating:

Very clean, safe, and convenient. Staff is also courteous and helpful.

sidney h. on

Rating:

Very well lit and easy to enter

Ufuk K. on

Rating:

Thanks for the great service

Katrina I. on

Rating:

If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me

Anderson C. on

Rating:

went above and beyond!

Darcy M. on

Rating:

Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.

Melanie O. on

Rating:

I like the fresh clean environment.

Ron L. on

Rating:

Very good customer service very satisfied thank you very much

Jenn N. on

Rating:

I appreciate your service and would like to use u-haul storage facility again if I need.

Brendon C. on

Rating:

I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.

Kristi U. on

Rating:

The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.

peter B. on

Rating:

Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales

KEVIN C. on

Rating:

.

Jeff S. on

Rating:

Very nice to work with , Fast service and clean units

Becky B. on

Rating:

Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.

julie a. on

Rating:

I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre

Bill M. on

Rating:

went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.

leo l. on

Rating:

I still haven’t received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.

NEIL B. on

Rating:

Staff were friendly, attentive, and competent! Thank you very much.

Aaron K. on

Rating:

Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.

JAMES M. on

Rating:

I would use uhaul again

Linda C. on

Rating:

Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?

Suzanna M. on

Rating:

The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox

COLLEEN C. on

Rating:

Very pleased!

Scott L. on

Rating:

Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn’t know how much she helped me out. Thanks uhaul and Darcy!

Michael K. on

Rating:

Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Highly recommended.

Marcelo M. on

Rating:

Everything good, the service and the new building!

ashley l. on

Rating:

I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.

Tesleen M. on

Rating:

Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.

walter t. on

Rating:

The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to

GLORIA K. on

Rating:

Average in every way

Verlie S. on

Rating:

Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.

WARREN S. on

Rating:

I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!

darrell m. on

Rating:

Great service all around