Customer Reviews for U-Haul Moving & Storage at 24th & McDowell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 24th & McDowell

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JAIME P.
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Customer did not leave a comment.

Kiana A.
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Customer did not leave a comment.

Katherine R.
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Have more gas in the truck. It's annoying that I paid for you next customer's gas because the customer before me left it under half full.

Kevin Z.
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It is very frustrating to get a truck that is almost empty on fuel. I had to go straight to a gas station so I didn't not run out of gas, then to try and fill to the specified level I got it at (which was lower than 1/8th of a tank), is also very difficult making it so I don't put more gas than needed for a quick move in town. The process was quick and easy but I don't think I would use UHaul again if this is how you rent out trucks, there is literally a gas station across the street from the location...

Matthew A.
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Customer did not leave a comment.

JEREMY N.
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Easy access to equipment for pickup and return.

Karrie C.
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The employee checking me in did not have a mask. We were outside so that was better

Earnest H. | First Impressions |
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Saw the Signs

Denise Z.
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The original location did not have my truck, they never called to let me know they had no truck available. I use public transportation so I wasted 1 1/2 hours of traveling just to back track to another location. Very disappointed at first but the 2nd place really helped my out

WILLIAM Z.
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Customer did not leave a comment.

Rogelio A.
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Customer did not leave a comment.

Jason F. | Overall Experience |
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I found the staff to be very professional.

BRANDON M.
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Customer did not leave a comment.

Cheryl B.
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The customer service was excellent

BENJAMIN FORAN D.
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I drove the truck less than 20 miles. Immediately prior to returning it I topped of the fuel at the gas station directly across the street from your location (it cost less than $5). Upon returning the truck, the employee informed me that my fuel level was "a little short, my man"...I explained to him that I had just filled it all the way across the street and also offered him the receipt timestamped from 3 minutes ago - nonetheless, he claimed there was nothing that he could do and, as such, I was charged approximately $7 for this "infraction". I can't help but wonder, was this experience unique to this truck/ employee/ location? Or are your trucks intentionally metered in order to reap "bad profits" from one-time customers? I have spent probably close to $2,000 with your company in the last month, I am not worried about the $7, I am worried about the principle of the thing. I own a small business that stores 3 commercial trucks, 4 trailers and also rents a 10x20 storage unit for all 12 months of the year. That $7 for "gas" will be the last $7 I ever spend with you. I am not complaining in order to try to win concessions from you, I am simply informing you - if it were my business I would certainly want to know.

Greg P.
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Customer did not leave a comment.

courtney s. | First Impressions |
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About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

JONATHAN B.
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Have more equipment options at various locations so customers do not have to travel far to rent specific equipment.

JADEN L.
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Customer did not leave a comment.

LISA C.
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Customer did not leave a comment.

Steve F.
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I'd like to inform you that the associate that assisted me during pick up and drop off is a great asset to your company.  I'm not real sure of his name but on the receipt it states Michael Mason. He is very attentive to his customers. Extremely knowledgeable. Gave me 100% confidence in renting from U haul.  I've rented from U haul in the past and every time it's been a great experience.  When picking up my equipment there was 4 employees working, even though the other 3 didn't assist me they were all still very friendly. Thank you for employing top notch associates.

Greg R.
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Customer did not leave a comment.

Jacob B.
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I got placed on hold for 15mins roughly to just be told I have to call and ask the original uhaul where I made the reservation if I could return the truck closer to my new home. This was 23 miles out of the way when I had one 2 miles from my house. Completely a waste of time.

Jack C.
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Deliver what had been contracted to rent on the date agreed to.

ROBERTO E.
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I had to beg to use a truck for a few hours!!

WILLIAM D.
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Customer did not leave a comment.

rickyana E.
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Customer did not leave a comment.

KARI B.
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Customer did not leave a comment.

Donald O.
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Customer did not leave a comment.

PAULETTE J.
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Customer did not leave a comment.

Andrew K.
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Customer did not leave a comment.

Andrew K.
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Customer did not leave a comment.

tian S.
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Customer did not leave a comment.

JAMES G.
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Customer did not leave a comment.

alfredo A.
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Friendly staff and good location

FAY R.
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The cleanest truck I've ever rented! Very friendly employees !

Tyler T.
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I have no idea why the heck this location is even listed because I do not need to return my uhaul until October 8th in The Outer Banks, North Carolina

Michael B.
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Have the truck AVAILABLE. I reserved a truck a week in advance and had friends lined up to help with the move. Showed up Saturday morning as scheduled and NO TRUCK. I had to wait until Sunday morning to get the truck I reserved, which very nearly wrecked my move. Luckily I have awesome friends, but I could have very easily been screwed. As it was, it made the move much more stressful and hurried than it needed to be. Why bother taking reservations if you can't guarantee the truck will be there as reserved? This is terrible customer service.

Rafael G.
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Customer did not leave a comment.

ERIC O.
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Customer did not leave a comment.

VALERIE B.
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N/A

ABELARDO B.
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Customer did not leave a comment.

JOSUE M.
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Customer did not leave a comment.

Michaela C.
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Customer did not leave a comment.

Macaen M.
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Do not send out vehicles with crappy tires. Have more service personnel so don't have to wait forever.

STEVEN S.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

Alberto A.
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I returned the truck at the time I was supposed to and they charged me for extra days on my receipt. Very deceptive .

Alexia B.
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Customer did not leave a comment.

Anthony D.
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Customer did not leave a comment.

EBONY K.
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Customer did not leave a comment.

Deshaina D.
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N/a great service all around.

Ruth F.
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Customer did not leave a comment.

Victor R.
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Customer did not leave a comment.

ERIC O.
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Make checkout more efficient. I was in line and at the counter for over a half hour.

HAROLD S.
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every one was great

Mark D.
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The staff at this location are always friendly and professional. I drive out of my way to come to this location because of that.

ANNA F.
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Customer did not leave a comment.

TIMOTHY T.
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Friendly. helpful, accurate Staff

Vanessa C.
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Customer did not leave a comment.

antoine M.
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Great customer service. Very accommodating and professional. Thank you.

VARTAN S.
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Customer did not leave a comment.

LANETTE L.
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Customer did not leave a comment.

BRANDON M.
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Customer did not leave a comment.

ELIZABETH ANN M.
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Customer did not leave a comment.

JAN B.
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Customer did not leave a comment.

DAVID M.
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Pickup was complicated and the staff member who helped me was so rude to me. She seemed to be motivated to find any excuse to stop helping me and turn me away. There were a few bumps in the road to getting my truck ready for me, but instead of working to investigate those problems and fulfill my reservation, she used every tiny problem as a reason to give up and send me away. When I arrived, I was looking for the contactless key pickup locker. I couldn't find it. A staff member - the one I'm upset about - found me and asked what I needed. She literally just said "what do you need?" As if I'm causing a problem or being somewhere I shouldn't be. I said I'm looking for the key pickup locker. She says I'll have to check in online and come into the office. I said ok, I checked myself in online, she disappeared. I go to the office door to let myself inside and the door is locked. I knock on it. She suddenly appears behind me and hollers at me really sarcastic "UM! THE OFFICE IS CLOSED!??" I said, "Okay, you said I needed to go inside to get my key. Can you get my key?" She rolls her eyes and scoffs. "What's your purchase number?" I say, "I don't have a purchase number, but I have a reservation number, a driver's license number, and a phone number. Can you look me up with one of those?" She barks "whats your name!" I tell her. She doesn't even respond or acknowledge the information, she just stays face buried in her phone for a minute. She says, "Your reservation can't be filled." And starts walking away. I say, "wait, what do you mean? I didn't get any email or call about this, I have a valid reservation." She says, "You can't pick up a truck because your driver's license doesn't match." And starts walking away from me again. I say, "well hold on a second, what do you mean by that, you haven't even looked at my drivers license yet." She scoffs again and turns around and barks "Well is THIS really you!!?" and shows me a photo on her phone. It's the wrong picture, clearly not me, not even the same state, so the driver's license number obviously can't possibly match. I said, "no that's not me." And she says, "then you can't have a truck." And she starts walking away again. I said, "look, I have a reservation number, I have 3 emails from u-haul, I know I'm in the right place. Can you try a *little bit* harder to look into this please?" She rolls her eyes and scoffs, doesn't answer me, and goes back to looking at her phone. She's quiet for a minute and then says "check your email." I completed a new form that was emailed to me, photographed my license again, and submitted it. I tell her I'm done, and she doesn't acknowledge me again, just stays silent, face buried in the phone screen. She turns and walks away from me. I'm thinking, "what the hell? Am I supposed to follow her or is she telling me to eff off?" I decide to follow her. She goes through the garage, around a corner, and through the employee entrance. I waited in the front of the (yes, still locked) lobby area. She returns with keys (so they clearly weren't inside the contactless pickup key locker as I requested and the email confirmed) and tells me to take 2 giant packs of blankets. She doesn't offer to help me, so I have to do it myself in two trips. I ask her if there's anything else I need to do before I leave, anything I need to sign. She says "no." AFTER I get home to start loading the truck, I realize I have a new email telling me to photograph my truck and note damage before leaving the parking lot. Geez! Would have been nice if she told me to do that before leaving when I asked! Overall, I'm extremely disappointed in the abusive way I was treated yesterday and the employee's childish lack of effort. I don't think I'll ever use the 24th McDowell equipment rental again as long as that lady is there. I would like to have some explanation about the way I was treated and I would like to see a gesture of goodwill to patch this up. I need to know that U-Haul takes customer satisfaction seriously. I need to know that you don't endorse this employee's behavior. A discount refunded to my card on file would be acceptable. I'll let you decide how much is appropriate.

STEPHANECLAUDE R.
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Customer did not leave a comment.

John T.
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Th staff is very competent and was able to take care of everything even with power and computer outage.

ALEXANDER B.
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Have things more situated...

Clyde H.
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The staff was fantastic, very helpful.

BETTY F.
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Customer did not leave a comment.

Greg H.
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The cabin was very dirty and clearly had not been cleaned. I luckily brought my own wipes, which were black after I used four of them to clean the door handles, steering wheel, seats, etc. The mobile pickup and drop off was pointless, because it made me go inside to talk to someone to get the key anyway, even though the whole point was to be contactless. The manager was not wearing a mask when helping us, despite being in Phoenix, which has a mask mandate. Very inconsiderate.

David M.
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just want to thank the staff , this was a difficult move and family could not get into the apartment as planed and UHaul helped them out by extending the use of the truck with no charge. this was really appreciated not to have additional charges and having to load and unload 2 times Thank you so much

DAVID B.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

jorge C.
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Customer did not leave a comment.

Maribeth E.
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Rented a truck via 24/7 and it wasn't recorded in the locations system at my pickup time, even though I reserved it 20 hours ahead of time. Luckily there were employees on site prior to opening that were able to get me in my reserves truck before opening hours shortly after my reservation time. I tried calling customer service and was on hold for 15 minutes and nobody answered. If nobody was on site prior to opening time, I would have had to wait an hour after my reservation time to get my truck.

Eluzabeth N. | First Impressions |
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Customer did not leave a comment.

Gerardo G.
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When I returned the vehicle the gentlemen who received It approached to me without a face mask, I asked him if he is going to put one on and he replied “that isn't a law”. What this is telling me is that your vehicles can be contaminated if your staff is not taking proper precautions. I don't care if the guy want to risk his own health but the company is not following a proper sanitizing protocol if is not requiring employees to approach to customers with a facemask and to use one to enter and clean the vehicle.

EDWARD A.
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I really can't ans that because they went well beyond my expectations. I was in and out fast the staff was courteous, efficient and knowledgeable.

JOEY R.
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Lazy customer service.

HECTOR P.
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Have more trucks in stock

HUMBERTO S.
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When you call to speak with someone in the front desk you are on hold for over 45 min. You get to the store and there is 3 persons and you still wait for about 15 min. The truck we had had a misfire under a load and the suspension was bad. We could not hold the truck strait it was all over the road.

TERESA S.
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The Uhaul agent who rented the truck to us was very blunt and up front and informative about all aspects of the contract something very pleasent since some people don't do and I enjoyed the service I got because no punched where pulled and I was informed from the start on everything which is hard to find now ah days. Thanks Uhaul you have helped the last three times in just this one move. I recommend the employees of the locations on I-10 and McDowell and 24th street and McDowell a great pat on the back they where awesome all around I rented 3 trucks and a car dolly on the last week and it was very easy and comfortable. Thank you...

FRANK G.
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Customer did not leave a comment.

Etta S.
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Friendly staff and fast service. I was in and out 15 mins.

EDWARDFRANCIS B.
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First... 30min + wait to get to the counter. Second... Back of van not cleaned. Goodbye U-haul.

Candice P.
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Provide trucks that have functioning blinkers. Follow through on your free 30 miles on your website.

MICHAEL C.
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Great customer service aNd the truck was perfect as expected.

ELGIN T.
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Customer did not leave a comment.

WILBERT C.
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I see nothing to improve. They was professionals they took care of me got me in and out quickly

Ashley M.
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Please make the works wear a mask ok pls like there is a pandemic. The guy who rang us up was cool. But like please make them wear a mask.

Celina G.
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Customer did not leave a comment.

JOHN J.
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Everything was great

MARTIN L.
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If I had known, I need my own wire connector. I would have brought it. But I thought, because I was renting a trailer not the one I prefer. But what was left in the yard. I expected all the connections to be included in the price and in the rental. $15 on top of the trailer that was supposed to be the only one available. While looking at 10 others sitting in the yard. Of they offed me the wire cutters so I could lay on the 150 degree concrete on my bad back. Oh yes this is the place that goes the extra mile for you. nickle and dime.

KIANA A.
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Have more reps available to assist. There was one person at the counter, the wait was a bit longer than expected but overall it was a good experience.

sheri B.
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nothing

Christopher W.
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Better communication . I reserved the truck on the phone and provided my credit card info. The price changed when I picked it up and that's unacceptable. I had to improvise the payment method since I was expecting a lower price. That would have radically altered the course of my trip and experience.

KAITLYN S.
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I was 45 minutes late, and they charged me for 2 days of time, outrageous!

Nicholas B.
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Service from this group at UHAUL was great. Service from other parts of UHAUL were poor. One of the moving helpers I hired through UHAUL refused to wear a mask. I received a refund, however I've now had to move all my things into my townhome myself.

Anthony T.
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Customer did not leave a comment.

TERRI S.
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Customer did not leave a comment.

ANGELA C.
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Employees are fantastic! Only issue I had was the return by using the app, the app for me had none of my information and finding the information to return the truck was a pain, what used to take 5 minutes took 45. The company is great but I think the app needs some work

Rebecca M. | Overall Experience |
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Customer did not leave a comment.

David K. | First Impressions |
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incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

Amy C. | First Impressions |
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Customer did not leave a comment.

Steven W. | Overall Experience |
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Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Justine J. | Overall Experience |
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Customer did not leave a comment.

Melissa R. | First Impressions |
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There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

clover s. | Overall Experience |
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Great employees!

ALICIA R. | First Impressions |
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The manager and owner were so sweet and very helpful

Simon L. | Overall Experience |
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Customer did not leave a comment.

ERIC H. | Overall Experience |
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Customer did not leave a comment.

Meleese H. | Overall Experience |
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Customer did not leave a comment.

John B. | First Impressions |
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Fast and friendly service

Francine M. | Overall Experience |
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My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.

KATHLEEN H. | Overall Experience |
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Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell

NOAH D. | First Impressions |
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Keep up the great work.

LESLIE C. | Overall Experience |
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Wonderful storage rental experience.

Paul R. | First Impressions |
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Aaron was very helpful, positive and professional.

Rosa S. | Overall Experience |
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Staff is very helpful and friendly.

Edward R. | First Impressions |
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There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i’m using.

dean w. | Overall Experience |
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Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.

Raul G. | Overall Experience |
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The main gate malfunctioned often.

Letishia O. | First Impressions |
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Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

Meleese H. | First Impressions |
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No comment

Mariur S. | Overall Experience |
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The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Carmen I N. | Overall Experience |
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Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Jack G. | Overall Experience |
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Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Mariur S. | First Impressions |
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Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Moeses S. | First Impressions |
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Very helpful staff even in the heat

Simon L. | First Impressions |
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The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Alycia M. | First Impressions |
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The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

ANGELA A. | First Impressions |
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Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

DALE ROBERT S. | Overall Experience |
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Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

Jose B. | Overall Experience |
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Muy buena

Lonnie C. | Overall Experience |
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All good. .fast and friendly....smooth

Jack G. | First Impressions |
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Great employees exceptionally good experience all together at this particular location.

Daniel N. | First Impressions |
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Good, timely service. Met the needs. Clear explanation of services. Thank you!

teresa e. | Overall Experience |
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The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

teresa e. | First Impressions |
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Great customer service ! Very nice people and really a lot of help ..

Marvin H. | Overall Experience |
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The staff was very helpful and knowledgeable.

JAMAR T. | Overall Experience |
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Good service. I have no complaints.

David H. | Overall Experience |
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This U haul location has given me problems multiple times its almost like they don't want to provide services.

Cheyenne M. | Reservation |
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Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel

ron c. | Reservation |
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Everyone was courteous, helpful and made the process painless.

joel m. | Overall Experience |
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The staff is great if the manager, Alex Smith, isn’t included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2

cindy h. | Overall Experience |
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Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That’s not a good policy .

javier d. | Overall Experience |
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The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice

Pamela H. | Overall Experience |
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The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!

SHERRI H. | Overall Experience |
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The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.

Karla F. | Reservation |
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Shawn was a pleasure to work with and very accommodating and informative.

Chelsea K. | Overall Experience |
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Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move

KEVIN B. | Overall Experience |
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Helpful staff

jason n. | Overall Experience |
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The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout

Geniece G. | Reservation |
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I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating

frederick w. | Overall Experience |
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Good service

Freddie R. | Overall Experience |
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Friendly staff

David H. | Overall Experience |
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your staff stole my storage unit from me 2 weeks early

wanda s. | Overall Experience |
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Thank you

Kevin C. | Overall Experience |
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I had a good experience with this location.

James T. | Overall Experience |
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Thank you U-Haul

John H. | Overall Experience |
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The service was great.

No reviews have been submitted for this location.

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