Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Phoenix Airport

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ARMIDA R. | Overall Experience |
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Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias

Jay W.
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Customer did not leave a comment.

Kelly C.
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I was very pleased with this location, the staff were very professional and quick to serve me when I arrived. The truck was perfect. I have used U-Haul over 20 times in the past 20 years for both local and nationwide long distance moving and I only had an issue with a 26 foot truck out of Texas but U-Haul made it right in the end. I will only use U-Haul and I often recommend my friends to them as well.

Michael Z.
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Employee at register not wearing facemask :( Overcharged for fuel purchase and have not been contacted regarding a refund.

MONICA M.
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Customer did not leave a comment.

BRIAN H.
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Customer did not leave a comment.

SOULEYMANE F.
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There was a man there working with Cindy and he was not nice and didn't provide a good customer service. But Cindy was sweet.

Thomas G.
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They were a few minutes late opening when I returned the vehicle. Otherwise, everthing was great.

EDUARDO D. | First Impressions |
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Natali was very helpful and kind.

Dan P.
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Customer did not leave a comment.

Angelica R.
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The app and website were not easy to navigate. None of my information was linked. If kept telling me I had no reservation while I was trying to turn in the truck. There was a disconnect between setting up the reservation over the phone and trying to use the mobile service.

Lori G.
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Contactless wasn't contactless took forever to get my key and turning in the the truck was even worse no one was around.

GERARD W.
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Customer did not leave a comment.

DIANA F.
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Customer did not leave a comment.

STANLEY B.
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Customer did not leave a comment.

HASSAN H.
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This location was good, but the other location on I-17 and McDowell rd in Phoenix was horrible, the old guy in the front treated me bad, made me feel like I was slave !

Anthony P.
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Robert was so amazing and helpful. Full of knowledge. I'll be back to this location because of him.

ROGER Y.
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I was asked to provide a reference, spouse/family or friend before I could rent the dolly. This is ridiculous, I had a history of using U haul products including renting a truck from this same center. I don't think I will be renting from U Haul again.

Telisa W. | Overall Experience |
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Customer did not leave a comment.

Robert S.
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Both check in and check out personnel did a great job explaining how the equipment worked, they were very nice to work with

Elizabeth C.
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I was overcharged for my rental. I was told that I would receive a $20 discount because the equipment I booked was not available at the first location I booked it at however I ended up being charged full price.

David H.
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None that I can think of at this time.

Maria J. | Overall Experience |
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Thanks everyone for be to nice and friendly and helpful all the time

Duane H. | Overall Experience |
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Customer did not leave a comment.

Justin S.
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Not rent trailers that aren't useable!

Jesus H. | Overall Experience |
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Customer did not leave a comment.

DENNIS A B.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

Terry T.
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Customer did not leave a comment.

jacob V.
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Whats the point of reserving your equipment online, checking in online... only having to do it all in person other than drivers license.

Anne R.
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Incredibly friendly and accommodating!

Marcia Q.
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Customer did not leave a comment.

Ed M. | First Impressions |
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No comment at this time

Serena S. | First Impressions |
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I really liked the gentleman who helped me. He was very nice and I enjoyed his help.

Serena S.
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Customer did not leave a comment.

CATHERINE L.
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Robert was very helpful at the McDowell and 24th street Phoenix location!

DENISE R.
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The employee was in back having a conversation with another employee, i had to yell for some assistance. Then i was treated as a criminal instead of a customer by my picture being taken for security reasons. I have rented from uhaul before never have I been treated this way. Was uncomfortable to say the least. Will not recommend

Henry V.
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Customer did not leave a comment.

john W.
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Customer did not leave a comment.

ADAN S.
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The person who checking me in was great, but, unfortunately, the one who check out not helpful. His costumer service ??

Victoria C.
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Customer did not leave a comment.

LATESSA P.
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When I dropped off my truck the young man was being a real sarcastic and made me feel just displeased with your facility once again

Patricia T.
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Not a thing. Just keep up the spunkiness 😊

Rick D.
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There was an issue with the phone check in process which delayed the check in process. The employee at the counter was very helpful and was able to by pass the problem area on the key pick up process

Brooks S.
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Extremely easy drop off. You can tell this location is well managed.

Carolyn B.
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I received great customer service.

Earsel D.
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That I was charged extra

JACOB K.
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If I could give it 0 stars I would. When I returned my truck I was met with attitude from all 4 employees there. The one lady continually told me to move my car after I kept telling her my girlfriend was in the car with the keys and she needed to ask her to move it. I was told I needed to return the truck to a different location because “that's what the contact says” even though on Tuesday when I picked up the truck, the guy who helped me then told me that he would leave the return open so I could decide day of return where I would bring it. I was treated like a liar when I insisted that this is how it went down. I was also met with an incredulous reaction when I told them that I didn't book online (because they assumed once again it was MY mistake) and instead told them I booked in person at the Old Town location. They also tried to charge me for an over mileage charge even though once again they were wrong about what they said the contract said. I was told with a lot of nasty attitude that this is “the first and last time” that they will clear that charge as in the future I need to “read the contact closer” even though it was proven at least twice right then that the contact wasn't accurate. Customer service was awful and I felt like everything I said was challenged and not believed. I work in retail- I know the customer is NOT always right so I'm not claiming that. But these 4 employees really could use a lesson in treating customers like they aren't a bothersome waste of their time.

ELAM P.
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Customer did not leave a comment.

Carolyn B.
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Staff was friendly and helpful and made my experience in moving great. Great customer service.

Kevin H.
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Customer did not leave a comment.

Duane H. | First Impressions |
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Ms Martin was very helpful in assisting me with my storage and relocating efforts

JULIA R.
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No one was in the office during my pick up time. Staff were running around toilet crazy not helping customers. Did not provide enough information while processing my pick up rental. And lastly my 26” rental uhaul was stuck behind another vehicle and the employees didn't know that and took forever to assist with getting the vehicle out. (They didn't want to provide the vehicle in the front that because it was a lot of work on the computer). Also I did not appreciate the fact that uhaul employees no longer complete the rental inspection.

MARGARET S.
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Customer did not leave a comment.

Lazaro S. | First Impressions |
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The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you

renae P.
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Customer did not leave a comment.

Kelly D.
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Customer did not leave a comment.

MIRACLE ELISE B.
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Customer did not leave a comment.

DANIEL JAASTAD S.
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Great customer service!

Barbara C.
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Customer did not leave a comment.

Gardenia E. | Overall Experience |
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Customer did not leave a comment.

Adnan K.
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Keep up the good job.

Javier J.
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been shopping at this McDowell location for many years, always a good experience :)

LARRY C.
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Customer did not leave a comment.

William R.
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No improvements needed!!! My Uhaul rental experience was perfect!

jarin P.
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Customer did not leave a comment.

arnestra B.
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Customer did not leave a comment.

KEVIN S.
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Customer did not leave a comment.

james s. | First Impressions |
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Customer did not leave a comment.

Aryana R.
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Customer did not leave a comment.

Mary O.
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Parking at this location is very difficult.

Lisa S.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

REINALDO L.
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Trainning , Trainning and Trainning about mobile reservation, the customer does not need to wait if have already a reservation via mobile. Also i received $ 25.00 per cleaning when i received it dirty inside and outside. indian school 26 and camelback 44 st always have really good service and clean. Also i need to drive back to take my pick up out. Horrible location.

Jorge G.
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Equipment was not checked prior to leave the facility and was not cleaned truck filthy

JOHNNIE L.
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Very good experience and staff is very knowledgeable and answers all of my dumb questions with patience.

Lisa J.
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Customer did not leave a comment.

eric T.
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Customer did not leave a comment.

EMMANUEL G.
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Customer did not leave a comment.

Michael O.
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Customer did not leave a comment.

mark E.
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The team did a fantastic job. Very friendly and helpful. I did notice the next morning in the dark that the running lights didn't work. You checked the brakes and flashers. Turned out to be a blown fuse in my 4Runner. All good.

BENJAMIN W.
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I've rented from this location twice so far. There are minor concerns with both rentals, but I feel as though they were properly addressed at the time, and are generally good about customer service - although everything feels very rushed. Be certain to speak up about concerns to the staff, and you won't have to pay for things that you shouldn't have to deal with.

MARTIN L.
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Things get a bit busy, but service is very good. Had to wait for others to return before my turn. Just seemed like along time. I was so tired from moving, it was hard to be patient with other customers.

JOHN M.
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There were some hick ups with another Uhaul order but was fixed by this location! Awesome customer service!

Stanley D.
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Customer did not leave a comment.

JAIME P.
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Customer did not leave a comment.

Kiana A.
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Customer did not leave a comment.

Katherine R.
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Have more gas in the truck. It's annoying that I paid for you next customer's gas because the customer before me left it under half full.

Kevin Z.
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It is very frustrating to get a truck that is almost empty on fuel. I had to go straight to a gas station so I didn't not run out of gas, then to try and fill to the specified level I got it at (which was lower than 1/8th of a tank), is also very difficult making it so I don't put more gas than needed for a quick move in town. The process was quick and easy but I don't think I would use UHaul again if this is how you rent out trucks, there is literally a gas station across the street from the location...

Matthew A.
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Customer did not leave a comment.

JEREMY N.
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Easy access to equipment for pickup and return.

Karrie C.
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The employee checking me in did not have a mask. We were outside so that was better

Earnest H. | First Impressions |
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Saw the Signs

Denise Z.
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The original location did not have my truck, they never called to let me know they had no truck available. I use public transportation so I wasted 1 1/2 hours of traveling just to back track to another location. Very disappointed at first but the 2nd place really helped my out

WILLIAM Z.
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Customer did not leave a comment.

Rogelio A.
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Customer did not leave a comment.

Jason F. | Overall Experience |
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I found the staff to be very professional.

BRANDON M.
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Customer did not leave a comment.

Cheryl B.
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The customer service was excellent

BENJAMIN FORAN D.
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I drove the truck less than 20 miles. Immediately prior to returning it I topped of the fuel at the gas station directly across the street from your location (it cost less than $5). Upon returning the truck, the employee informed me that my fuel level was "a little short, my man"...I explained to him that I had just filled it all the way across the street and also offered him the receipt timestamped from 3 minutes ago - nonetheless, he claimed there was nothing that he could do and, as such, I was charged approximately $7 for this "infraction". I can't help but wonder, was this experience unique to this truck/ employee/ location? Or are your trucks intentionally metered in order to reap "bad profits" from one-time customers? I have spent probably close to $2,000 with your company in the last month, I am not worried about the $7, I am worried about the principle of the thing. I own a small business that stores 3 commercial trucks, 4 trailers and also rents a 10x20 storage unit for all 12 months of the year. That $7 for "gas" will be the last $7 I ever spend with you. I am not complaining in order to try to win concessions from you, I am simply informing you - if it were my business I would certainly want to know.

Greg P.
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Customer did not leave a comment.

courtney s. | First Impressions |
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About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

JONATHAN B.
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Have more equipment options at various locations so customers do not have to travel far to rent specific equipment.

JADEN L.
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Customer did not leave a comment.

LISA C.
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Customer did not leave a comment.

Steve F.
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I'd like to inform you that the associate that assisted me during pick up and drop off is a great asset to your company.  I'm not real sure of his name but on the receipt it states Michael Mason. He is very attentive to his customers. Extremely knowledgeable. Gave me 100% confidence in renting from U haul.  I've rented from U haul in the past and every time it's been a great experience.  When picking up my equipment there was 4 employees working, even though the other 3 didn't assist me they were all still very friendly. Thank you for employing top notch associates.

Greg R.
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Customer did not leave a comment.

Jacob B.
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I got placed on hold for 15mins roughly to just be told I have to call and ask the original uhaul where I made the reservation if I could return the truck closer to my new home. This was 23 miles out of the way when I had one 2 miles from my house. Completely a waste of time.

Jack C.
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Deliver what had been contracted to rent on the date agreed to.

ROBERTO E.
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I had to beg to use a truck for a few hours!!

WILLIAM D.
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Customer did not leave a comment.

rickyana E.
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Customer did not leave a comment.

KARI B.
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Customer did not leave a comment.

Donald O.
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Customer did not leave a comment.

PAULETTE J.
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Customer did not leave a comment.

Eluzabeth N. | First Impressions |
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Customer did not leave a comment.

Rebecca M. | Overall Experience |
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Customer did not leave a comment.

David K. | First Impressions |
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incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

Amy C. | First Impressions |
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Customer did not leave a comment.

Steven W. | Overall Experience |
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Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Justine J. | Overall Experience |
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Customer did not leave a comment.

Melissa R. | First Impressions |
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There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

clover s. | Overall Experience |
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Great employees!

ALICIA R. | First Impressions |
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The manager and owner were so sweet and very helpful

Simon L. | Overall Experience |
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Customer did not leave a comment.

ERIC H. | Overall Experience |
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Customer did not leave a comment.

Meleese H. | Overall Experience |
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Customer did not leave a comment.

John B. | First Impressions |
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Fast and friendly service

Francine M. | Overall Experience |
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My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.

KATHLEEN H. | Overall Experience |
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Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell

NOAH D. | First Impressions |
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Keep up the great work.

LESLIE C. | Overall Experience |
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Wonderful storage rental experience.

Paul R. | First Impressions |
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Aaron was very helpful, positive and professional.

Rosa S. | Overall Experience |
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Staff is very helpful and friendly.

Edward R. | First Impressions |
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There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i’m using.

dean w. | Overall Experience |
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Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.

Raul G. | Overall Experience |
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The main gate malfunctioned often.

Letishia O. | First Impressions |
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Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

Meleese H. | First Impressions |
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No comment

Mariur S. | Overall Experience |
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The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Carmen I N. | Overall Experience |
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Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Jack G. | Overall Experience |
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Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Mariur S. | First Impressions |
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Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Moeses S. | First Impressions |
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Very helpful staff even in the heat

Simon L. | First Impressions |
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The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Alycia M. | First Impressions |
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The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

ANGELA A. | First Impressions |
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Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

DALE ROBERT S. | Overall Experience |
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Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

Jose B. | Overall Experience |
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Muy buena

Lonnie C. | Overall Experience |
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All good. .fast and friendly....smooth

Jack G. | First Impressions |
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Great employees exceptionally good experience all together at this particular location.

Daniel N. | First Impressions |
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Good, timely service. Met the needs. Clear explanation of services. Thank you!

teresa e. | Overall Experience |
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The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

teresa e. | First Impressions |
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Great customer service ! Very nice people and really a lot of help ..

Marvin H. | Overall Experience |
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The staff was very helpful and knowledgeable.

JAMAR T. | Overall Experience |
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Good service. I have no complaints.

David H. | Overall Experience |
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This U haul location has given me problems multiple times its almost like they don't want to provide services.

Cheyenne M. | Reservation |
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Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel

ron c. | Reservation |
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Everyone was courteous, helpful and made the process painless.

joel m. | Overall Experience |
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The staff is great if the manager, Alex Smith, isn’t included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2

cindy h. | Overall Experience |
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Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That’s not a good policy .

javier d. | Overall Experience |
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The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice

Pamela H. | Overall Experience |
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The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!

SHERRI H. | Overall Experience |
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The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.

Karla F. | Reservation |
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Shawn was a pleasure to work with and very accommodating and informative.

Chelsea K. | Overall Experience |
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Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move

KEVIN B. | Overall Experience |
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Helpful staff

jason n. | Overall Experience |
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The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout

Geniece G. | Reservation |
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I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating

frederick w. | Overall Experience |
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Good service

Freddie R. | Overall Experience |
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Friendly staff

David H. | Overall Experience |
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your staff stole my storage unit from me 2 weeks early

wanda s. | Overall Experience |
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Thank you

Kevin C. | Overall Experience |
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I had a good experience with this location.

James T. | Overall Experience |
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Thank you U-Haul

John H. | Overall Experience |
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The service was great.

No reviews have been submitted for this location.

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