Customer Reviews for U-Haul Moving & Storage at Andresen Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Andresen Rd

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Amanda S. on

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Customer did not leave a comment.

Kyle M. on

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Returned trailer via the app. As I was finishing up an employee drove up and said "hey, the return area is over there" and I explained I was returning it via the app. He rolled his eyes and said "whatever" and drove off. (Young kid, curly hair with orange beanie) - just feel he should have acted more professional.

Judith C. on

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John N. on

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Paying 80% of a months rent of a storage unit while moving out less than a week in to the cycle and the very poor attitude of the young man helping my wife has me rather pissed off with this location. I’ve taken my business elsewhere and won’t be returning for anything.

melissa m. on

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There was only one problem thstvthank god I noticed before anything bad happened..the hood was not latched closed and almost flew up on the freeway

Joey S. on

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James M. on

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The biggest issue I had was reserving online. When it came time to pick up the vehicle, the process asked for an additional person of contact. There should be an asterisk stating “we will be contacting this person during this process, please, make sure they are available to answer a text or phone call.” I waited almost 15 minutes on a chat with a rep not knowing why I was waiting. During this time, I was standing in the rain trying to get into the truck. For something that should of been very simple, it became very difficult.

David R. on

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Nothing to improve. I’ve used this store for 3 years now.

Kelly G. on

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William S. on

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A bit slow checking the truck back in, but overall a very good job.

Sherry M. on

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Kurt M. on

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Laurelyn G. on

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When I arrived there were a number of trucks in the driveway area. I barely had room to get my truck off the street, and the person giving me a ride home had no place to park. The person (Cosmo) who handled my return was great - my only complaint is that the driveway/parking area was not utilized effectively. Also, I had made arrangements to drop off at a different location but got a call from U-Haul saying I had to return it to Andresen instead. This involved more gas and more time on my part for which I was not compensated, nor was I compensated for having to find someone to go with me to give me a ride home. The original drop off location I had picked is less than a mile from home and I could have walked back - this location is more than five miles away!

Joan M. on

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Very good experience moving my goods.

Gary P. on

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Very slow ...only one person at main desk...waited over 40 minutes to get through line...need at least 3 people at front desk to check folks out...The young man with last name Price, was amazing hooking up our trailer & explaining how to operate the 26ft truck..very respectful to us...

Laurie S. on

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Sara S. on

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Jared H. on

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Better organization of keys and the cargo area light didn't work but everything else was good

Alireza T. on

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Adrian S. on

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The person that helped me didn't know the cast. He was charging me example. I rented a 6 by 12. Trailer. Open. For one day. They charged me for 2 days. A he didn't know why. He. Just said that's what the computor. Says . bottom line was. Because. It was after 5:30. It automatically. Pops up Two days. .well it was after 5:30 Friday. And I brought it back Sunday at 9. Still. Feel should have been 12 hours . .it would have been another. Half hour to redo .

Linda R. on

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Gina Z. on

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I paid for coverage I didn't want, I pushed the "no insurance" but I guess it didn't change ! Really needed that $28!

THOMAS C. on

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I expect to get what I request and paid for. I asked for a furniture dolly for the heavy lifting I was doing alone. I did need to know I didn't have in the trailer 3 hours away. My back is hurting because those things need to be moved. Reliably is we customer need UHAUL didn't do

Douglas E. on

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Hugh could not find my estimate when I called to schedule my truck pick up. So he wrote up another, $200 more than the first. However, 2 hours later he called and wanted to know whether I still needed to keep the estimate valid. (I was driving so I didn't answer the phone). When I called back, Hugh could not find it. Again. Even tho he had just called me about it

Darrell S. on

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Nothing

Matthew L. on

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Customer did not leave a comment.

Christopher B. on

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Great customer service. I will use them again

Brandon C. on

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Uhaul was my worst experience. The truck and auto transport were lost and kept getting called daily because the agents couldn’t do their job to check in my equipment. I didn’t even rent the transport yet get called saying it’s in California.

Mary H. on

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I want to recognize the good job the person who took my reservation did. She was very helpful. Also, one of the check in guys was helpful in sharing knowledge of how to move a piano. Much appreciated.

MARGO P. on

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Mitchell L. on

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Theodore S. on

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None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

ILYA G. on

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Sign-up process is buggy and very long.

Craig U. on

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I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Brandi R. on

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The staff was very helpful and so nice!

John S. on

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Very professional and helpful staff. The facility was safe and clean

Daniel W. on

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Great service!

Patty B. on

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friendly and very helpful employees

Tonja S. on

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After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Delores H. on

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Everyone happy and positive

TRACY B. on

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Great customer service and friendly people

Mark R. on

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No commrnts

Erin O. on

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Z

Raean H. on

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I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Jacqueline Jean E. on

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Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

AARON H. on

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The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

Rosa E. on

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Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Victor P. on

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Great Customer service appreciate step-by-step instructions great convenient location for us

Maria T. on

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They were terrific!

Candi L. on

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Hi

miguel q. on

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Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

Michele R. on

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I was happy with U-haul.

Jeffrey M. on

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Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Robert C. on

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this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

gloria s. on

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The representatives were very pleasant and understandable. They attended my needs with patience.

Joseph F. on

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Quick & easy, professional service.

Ike S. on

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Awesome Equipment

RICHARD N. on

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This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.

billy k. on

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Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

Oriana W. on

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I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.

CARMEN l. on

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The Staff was very helpful and accommodating!

Steve B. on

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Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

megan c. on

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Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.

Thad L. on

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McKenzie and her team are awesome! Everyone went out of their way to be helpful!

Nicole K. on

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Everything was great!

Kelly M. on

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Everything was great.

charles s. on

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I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.

Margaret H. on

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The whole process was convenient and hassle free. Thankful for this economic available service

andrew n. on

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Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!

Rian H. on

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Constant problems. Never able to fulfill needs despite having plenty of lead time. Customer service is non existent. Basically an oh well who cares attitude