Customer Reviews for U-Haul Moving & Storage at Arden Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Arden Way

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Catina J. | First Impressions |
Rating:

Customer did not leave a comment.

LORINDA P. | First Impressions |
Rating:

Customer did not leave a comment.

RJ M.
Rating:

Customer did not leave a comment.

Terry K. | First Impressions |
Rating:

Josh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.

Cecilia D.
Rating:

Customer did not leave a comment.

Gonzalo M.
Rating:

I came in asking for a pickup. They didn't have one and offered to call another location. I had to bring up the option of getting a van. You should give your customers options. The seats of the van had dog hair and got all over my clothes.

Henrietta H. | First Impressions |
Rating:

Very very good customer

Lee L.
Rating:

Quick fast and simple

Ivamere M. | First Impressions |
Rating:

I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.

Karen M. | Overall Experience |
Rating:

Josh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!

Bijan D. | Overall Experience |
Rating:

Good service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.

KAREN M.
Rating:

Extraordinary experience, moving van rental, storage, movers, all excellent! I will highly recommend. Thank you so much!

Stephen L.
Rating:

Very clean & professional service, easy pick up & return, very nice, easy experience, thanks

Mary G. | Overall Experience |
Rating:

Customer did not leave a comment.

JAMAL R.
Rating:

Great customer service!

GARY H.
Rating:

Sometimes when I rent a vehicle the gas gauge is lower than identified on the contract! The people at this location are friendly, very helpful and knowledgeable about the equipment. Far above average for U-Haul in other locations.

RODNEY F. | First Impressions |
Rating:

Customer did not leave a comment.

Monica M.
Rating:

Customer did not leave a comment.

Theresja K.
Rating:

You were excellent ....above and beyond service...

Juan K.
Rating:

Customer did not leave a comment.

JOSUE U.
Rating:

Lady who helped me return the rental was extremely friendly and helpful.

SUSAN W.
Rating:

Not sure. I was treated great and the truck worked out perfect tlh

Richard H. | First Impressions |
Rating:

Customer did not leave a comment.

Janeen G.
Rating:

Provide accurate prices when quoting customers online, my online reservation stated one due in store price but was actually $200 higher in store once taxes and fees were added. It would be more customer friendly if EVERYTHING was included in the quote so people can budget accordingly. Also when I made my online reservation I included all requested equipment and insurance yet the pick up location didn't have any of that information which made the process take longer. It would be nice if ALL information on the reservation was provided to the pick up location, but the customer service at the pickup location made up for these shortcomings.

IMSOON R.
Rating:

Customer did not leave a comment.

Renee M. | Overall Experience |
Rating:

Customer did not leave a comment.

Makeyyaa T.
Rating:

Poor customer service From Assistant manager Jessica and who ever the Manger is above her. I Called corporate made a complaint and still have not heard back from any Uhaul company or manager. AND MAKE SURE YOU TAKE A PICTURE OF YOUR GAS GAGE BEFORE AND AFTER YOU PICK UP THE RENTAL BECAUSE THEY WILL NOT REIMBURSE YOU FOR YOUR GAS WITH OUT PROOF IF YOU PICK YOUR RENTAL UP ON EMPTY. THANKS HAVE A GREAT DAY.

LYNNE H.
Rating:

The check engine light was on. The truck would not move forward.

Jarrell K.
Rating:

Staff is friendly and equipment is nice and clean. Choose Move and Groove Moving Company for All your Moving needs!!

HARMINDER J.
Rating:

Customer did not leave a comment.

MHAMED B.
Rating:

Great customer service, friendly staff very helpful GM

PETER I.
Rating:

Customer did not leave a comment.

Brandie S. | Overall Experience |
Rating:

Great location. Clean storage unit. Reasonable price. I would recommend to others to rent here.

David M. | First Impressions |
Rating:

They could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn’t get the access card to work. New facility so the overhead doors didn’t work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.

JUAN P.
Rating:

Customer did not leave a comment.

WYNIKA G.
Rating:

My vehicle would not start and the store refused to provide any customer service assistance in regards to lowering my price. I am very unhappy

Mohammad M.
Rating:

I had a great experience at uhal, specially Jessica helped me with a great behavior.

Julie S.
Rating:

Customer did not leave a comment.

MIKELA G. | Overall Experience |
Rating:

I rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I’ve ever had !

DANIEL F.
Rating:

My original p/u location was at 3026 florin rd at 7am. I made a reservation but there was no truck for me. Uhaul made my move a very bad experience. There was not even no discounts given the fact that Uhaul made my move more expensive instead of saving me money, I had to travel an extra 20 miles for my move and pay for that. Why should we pay more for someone else mistake?

Melodie L.
Rating:

The staff was very helpful. Sincerely, Melodie Lucy

MICHAEL D.
Rating:

The 24 hour rental vehicle drop-off process was a bit confusing. I wouldn't have known about it if a technician had not told me as he was leaving for the day after closing. I might have been charged an extra day as a result of not knowing. So some clarity in this process would definitely be helpful.

Karen M. | First Impressions |
Rating:

I also used Yawdy movers, through U Haul and they were absolutely amazing! Highly recommend!

REGINA R.
Rating:

Sean, the General Manager is FANTASTIC! Thank you for your excellent customer service. Would highly recommend.

Raphaelle T.
Rating:

I really enjoyed each person who waited on me and everything was set up and on time. So no improvement needed!

DAVID S.
Rating:

Very easy in and out

Daniel S.
Rating:

The employees were great, and our reserved truck and trailer were on site as planned. We just thought it odd that the odometer reading was about 30 miles more than Google Maps said the drive was. 163 vs 194 miles.

AKINOLA A.
Rating:

Customer did not leave a comment.

Mario H.
Rating:

Customer did not leave a comment.

Darius B.
Rating:

Customer did not leave a comment.

terry T.
Rating:

Customer service really good!

MICHAEL D. | First Impressions |
Rating:

Customer did not leave a comment.

Ted W. | Overall Experience |
Rating:

The employee needs help. No less than 2 people for staffing that facility One person cannot do it all there without crazy wait times.. Note; If the equipment is to cleaned on the outside from time oi time To cut the inspection time down for damage and safety. Also the Tire air pressure Must be at least close. Thank you T

Gayle B. | Overall Experience |
Rating:

Josh was great to work with and made a difficult process easier.. The check out process was extremely easy and the entire facility is very clean.

susan d. | Overall Experience |
Rating:

I thank you for allowing me to settle my account and get my stuff back. I lost alot of value items in a different storage, so thankful I didnt lose anymore

ERNESTO M.
Rating:

Great help. No issues. I was in and out in 10 min picking up and returning.

JILL R.
Rating:

Wow my experience was so professional from the online reservation to the front desk personnel. I have never ever seen a cleaner facility. I will recommend all my friends to use this location for rental needs. Thank you again for a seamless experience. Jill Raine

TERESA C.
Rating:

The staff was rude and unprofessional, not to mention I knowledgeable. The process took way longer than it should've. I wouldn't recommend this site to anyway, including an enemy.

Theodoris B.
Rating:

Customer did not leave a comment.

David L.
Rating:

Key drop box location should be better indicated on the contract Or on a notice affixed near the main office door. The location of the key drop box was poorly lit on the far edge of the property away from the main building and office. The virtual pickup and drop off software is very good but in my experience a little buggy. Might have just been me.

Ted W. | First Impressions |
Rating:

Well the staff in NV at pick up were nice. And the Staff @ the Arden Way facility were very nice. Now It took forever because U-hauls computers weren't excepting the input. The other problem is the price on line along with availability was dead wrong! Then asking me to drive 200miles to pick up the trailer was Not ok. Also Not telling me there is One way trailers and "local trailers" was quite the surprise Also ... Then A large one way costing 50.00 less than on line or 1800 u haul quote on line.. I expect better

Nicholas D.
Rating:

Truck was in desperate need of an exterior wash. Cargo area was very clean.

Monica M.
Rating:

I arrived and my reserved truck made at another location was nowhere to found. When I showed my printed document the employee stated the other uhaul must have made a mistake because there was no truck for me for another 1.5 hrs. The employee kept searching, almost sent me away a few times. Turns out there wasn't one but two trucks available outside. I waited 25 mins to be helped then another half hour dealing with the mess of trying to find a truck. Waste of my time and really unreliable. I also overheard the lady next to me talking about her reservation not being ready also and that she always has this problem with that location. I'm not sure what the problem is at this location but I will do my best to never use uhaul again.

Gayle B. | First Impressions |
Rating:

Josh was fantastic. He was friendly and made the process more than smooth.

David C.
Rating:

Customer did not leave a comment.

JOEL H. | Overall Experience |
Rating:

I can’t say enough good things about Josh Johnson. Everyone we have worked with in the past with U-Haul has been good, but Josh beats them all. From checking us out of the storage unit to pointing out the truck’s safety features, Josh was professional. Any recommendations for U-Haul from me will also include a recommendation for Josh.

Joel H.
Rating:

I already sent one review, but I'm happy to repeat my praise and recommendation for Josh Johnson. Josh was professional in every way and very detailed when it came to pointing out things I needed to know about the truck.

Bruce L.
Rating:

Customer did not leave a comment.

Lena S.
Rating:

Customer did not leave a comment.

Jim I.
Rating:

Old worn out equipment.

JAMES H.
Rating:

Don't fucking double charge me for shit you fucking scumbags

Kevin N.
Rating:

Customer did not leave a comment.

john P.
Rating:

Amazing experience. I don't rent often but the customer experience has improved since my previous rental. Everything is done virtually, making it efficient and quick.

Emily A.
Rating:

Customer did not leave a comment.

James V.
Rating:

Truck was very dirty and in poor mechanical condition. Very disappointing experience.

mercy M.
Rating:

Customer did not leave a comment.

Ronald T.
Rating:

Customer did not leave a comment.

STEVIN S.
Rating:

The truck was spotless inside and was an older truck, so that was pretty impressive. It ran really well. I've rented other trucks in the past that seemed to barely run, in fact they were down right scary, but this one was a champ! The staff was very courteous even when I was in a bad mood when I returned it. Who wouldn't be after moving most or their house into a storage unit. They didn't skip a beat with my worse than usual attitude. I will say though that the female employee was friendlier and more courteous than the male, which goes a long ways when you're stressed out to begin with!! Many kudos to them!!

John H.
Rating:

Customer did not leave a comment.

Theodoris B.
Rating:

Very helpful and professional staff.

Michelle S.
Rating:

To many things that happened considering customer service. So no I won't be coming back or referring anyone!!

David F.
Rating:

Trucks parking lights didnt work and made it dangerous to drive at night

Linda C.
Rating:

I made a reservation online 5 days ahead and the location was changed 3 times before my rental, when I went to pick up the trailer, I was offered a different trailer from what I ordered. There was a trailer on the lot that I wanted and was told that it was already reserved. When I returned 6 hours later, that same trailer was still sitting on the lot. I can't help but wonder what kind of computer programming you use and your ability to follow your inventory. This experience has been pretty negative. I would go elsewhere but there aren't a lot of other options.

Christopher W.
Rating:

The truck was filthy and had a low oil indicator light on when I first started the truck. The employee put 2 quarts of oil in the truck and that took away the indicator light. While driving to my new house a different dash board indicator came on. So I pulled off of the freeway and waited 3 hours for a towing company to look at the truck. It was a very old truck and had over 181,000 miles on it. I guess I am upset because I had to sit on the side of the freeway with very little indication if you were doing anything. It was stressful because I thought I was going to have to unload this aged truck and reload it on the side of the road and then unload it again. Very stressful things to have to think about on top of moving out of state.

DAVE C.
Rating:

Everything was GREAT.

Jasreet P. | Online Move In |
Rating:

I am very unhappy with my experience so far and honestly would like my money back. If I could have someone with authority call me I would appreciate it. Thank you 916 602 6078

Adelio T.
Rating:

Customer did not leave a comment.

Andrew D.
Rating:

Clearance lights on the trailer I rented were not operational. The associate at the store was great and helped me connect the trailer to my vehicle, but we did not check the lights. Thankfully, the stop lamps at least worked fined. The remainder of the lighting was inoperable.

Mashoq A.
Rating:

The vehicle was in a bad shape both side mirrors were continuously shaking and moving and needed adjustment every 5 minutes, the oil light came on it seemed like an oil age or maintenance was never done on the car which is a huge safety tissue from my point, there was so much squeaky noice coming from the vehicle

MOHAMMADJAVED A.
Rating:

An immediate drop of conformation would be awesome. Full tank gas pick up and drop off is good, instead of half tank.

TEAGUE F.
Rating:

Customer did not leave a comment.

Manuel M.
Rating:

Customer did not leave a comment.

Julie B.
Rating:

Stop charging the people so much. Its a hard time for everyone and U-haul increases their prices. Way to rip people off. You should be ashamed. If any business is staying afloat It s you.

Vianey P.
Rating:

Customer did not leave a comment.

ANA P.
Rating:

Customer did not leave a comment.

HECTOR F.
Rating:

Customer did not leave a comment.

DOUGLAS M.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

miguel M.
Rating:

Is good thanks

Barbara B.
Rating:

ThE manager at this location was very nice and very professional

Deborah C.
Rating:

Customer did not leave a comment.

paul F.
Rating:

Customer did not leave a comment.

Jennifer K.
Rating:

The 26ft truck I rented was old, dirty, stunk & drove like a hoopty.....

velda a. | First Impressions |
Rating:

1st ..key card wasn't working tried 6 times, 2nd I was given 3 storages in which 2x card didn't work and 3rd storage was not clean. Salesperson needs to concentrate on one customer at a time. I was so frustrated I just canceled the whole transaction. This was my 4th storage of the morning. . I was in tears

Randy P.
Rating:

You could actually find a pickup closer than 123 miles, one way, to pick up the trailer. Driving from Half Moon Bay to Sacramento, a total of 246 miles round trip to pick up a trailer is ridiculous. Being notified less than 48 hours scheduled pick-up, as we're moving across the country. And getting hung up on by a "manager". But, thanks for the 25.00 VIP voucher, very kind of you.

Acadia L.
Rating:

Customer did not leave a comment.

Paul W.
Rating:

Hard working employees. Very cordial and professional.

Traci H.
Rating:

Customer did not leave a comment.

Julie M.
Rating:

Customer did not leave a comment.

William C.
Rating:

Friendly, knowledgeable, helpful

Christian M.
Rating:

Everything was easy. Representatives are friendly and work fast to get you in and out of facility.

David M.
Rating:

It was a long wait, there just wasn't enough staff available on a Saturday afternoon

Robert R.
Rating:

Customer did not leave a comment.

Theodore S.
Rating:

Free coffee for early morning pickups would be awesome :)

WILLIAM L.
Rating:

Customer did not leave a comment.

Clifford S.
Rating:

Customer did not leave a comment.

Alison G.
Rating:

Another great experience

Praful P.
Rating:

Customer did not leave a comment.

MARIA T.
Rating:

I had a great experience, my opinion is no improvement needed.

Jason E.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

Fix your trucks they are dangerous. Don't add fees you are unaware of. Honor your time reservation guarantee.

Michelle O.
Rating:

No improvements needed. Special note: Jessica was very nice, helpful, and professional.

Katrina S.
Rating:

Customer did not leave a comment.

Amber A. | First Impressions |
Rating:

The girl who helped us was amazing! She was friendly, professional, personable, and went above and beyond to help us. She was a total rockstar!!

JAMES C. | Overall Experience |
Rating:

Need to open 24hr storage access,you advertise it but don't offer any such service,that alone is enough reason to not use or recommend your services,this unit was actually my third storage rental I chose uhaul specifically for the 24hr storage access ,after unloading my stuff in the first unit -no 24hr access.so I loaded my stuff up and vacated and went to you guys on Arden ,again no 24hr access as advertised all over hauls websites it was a very frustrating ,stressful experience especially when it 24hr access was exactly what I needed for my move

Aaron B. | First Impressions |
Rating:

Would like to store a car also it says on board ( on premise parking $25.00 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.

Nicole G. | First Impressions |
Rating:

Customer did not leave a comment.

Dayna D. | First Impressions |
Rating:

The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.

Kelly Z. | First Impressions |
Rating:

Customer did not leave a comment.

Erin D. | First Impressions |
Rating:

Customer did not leave a comment.

JAMES C. | First Impressions |
Rating:

Need to open 24 hour access,the construction shouldn't matter you have on site security and covid -19 being a reason well that's just absurd. You advertise it you should provide it.

Genivine E. | Overall Experience |
Rating:

Customer did not leave a comment.

luba k. | First Impressions |
Rating:

storage was great. Also rented a Uhaul truck for 4 day, originally reserved it for 3 days. Tried calling the Arden location 3 times and sat on hold for about 10 minutes each time with no answer. Upon returning the truck the staff made a comment about not letting them know about extending the rental for another day. I tried calling 3 times so try and answer your phones.

Orlando H. | First Impressions |
Rating:

Customer did not leave a comment.

Kamiki J. | Overall Experience |
Rating:

Customer did not leave a comment.

Angela L. | First Impressions |
Rating:

Customer did not leave a comment.

Christina C. | Overall Experience |
Rating:

Elizabeth and her staff were friendly, helpful and professional.

Delmer H. | Overall Experience |
Rating:

The personal thhere are rude , they lie, they are smeaky, they do things that are not exceptable! They were the rudest personal ive ever incountered in my life ! The office people are by far the worse ! Thr employees in the shop and out with the truck returns they are thr oppisite they are great

Luis A. | First Impressions |
Rating:

Customer did not leave a comment.

pamela s. | Overall Experience |
Rating:

I didn't like that there was no gate or fence around the property

Emily D. | Overall Experience |
Rating:

Thank you for helping make my move go smoothly

Valevatu K. | First Impressions |
Rating:

The service was excellent with the wonderful and hard working staff.

navida b. | First Impressions |
Rating:

Customer did not leave a comment.

Miashca B. | First Impressions |
Rating:

Customer did not leave a comment.

SHARON M. | Overall Experience |
Rating:

This facility acquired my storage unit from another company. They treated me and my stuff amazingly. Thank you! My stuff was stored for 3 years... Opened box.... Like the day I packed it.

Lucy L. | Overall Experience |
Rating:

Move out date was 12/01/2018 Everyone was very friendly and helpful. Ms Myra was very nice on the phone & in person, very efficient too!

No reviews have been submitted for this location.

Back
To Top