Customer Reviews for U-Haul Moving & Storage at Baseline Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Baseline Rd

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Dora A.
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Sean and his team were great!

Susie B.
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The young woman who helped me went ABOVE AND BEYOND!!! She made the experience easy even though I was nervous about moving by myself and she really made the entire process so smooth. I wish I'd asked her name because I was thoroughly impressed. THANK YOU!

Andrea L.
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Customer did not leave a comment.

ARZO J.
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Excellent service

MARTY M.
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Customer did not leave a comment.

JASON T.
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Have the equipment ready and in working condition!

CAROLYN J.
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Very fast friendly customer service. The manager help out and made service even faster than I expected. You guys are the best!

Michael H.
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Need 2 people early on Sat.

JOHN T.
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Customer did not leave a comment.

KIRSTEIN M.
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Customer did not leave a comment.

karen G.
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Customer did not leave a comment.

ULANDA E.
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Customer did not leave a comment.

karen g. | Overall Experience |
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We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.

bolden B.
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Customer did not leave a comment.

karen g. | Overall Experience |
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Excellent customer service.

GREGORY B. | First Impressions |
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Kenyatte was very helpful!

Sonya S.
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Great customer service and they met all of my needs to get my daughter moved! Thank you!! #Conwayresident

KENNETH S.
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Was quoted wrong price and final price was 30% higher on return

HERBERT C.
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Customer did not leave a comment.

shameka W.
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Sean Barnes the store manager was very inappropriate by asking me out on date & saying sexual comments!!!!!! He inboxed me on Facebook bc he had my info from rental then cell number. Get rid of him before I blast him.

gerald D.
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Customer did not leave a comment.

Elijah J.
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Customer did not leave a comment.

Betty J.
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I was told 0.99 for the first 40 miles then 0.44 for the remainder. I was charged 0.99 for each mile. The windshield was very dirty and difficult to see out of.

david G.
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Customer did not leave a comment.

karen g. | First Impressions |
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Friendly service

Michael M.
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Customer did not leave a comment.

Abby B.
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I was not told prior to pickup or on my conformation call which location in Little Rock the truck would be at. I was sent to two different locations before the correct one. Baseline location employee was beyond nice and helpful

Tracy D.
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Mr Barnes was exemplary... I appreciate his patience and kindness

franklin R.
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Customer did not leave a comment.

ROBERT L.
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Everything was tip top.

TIMOTHY D.
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It's been years since I have rented an U-Haul. I was told nothing about the after hour check in process. I didn't know I needed to download an app to complete the check in process. All other services provided at this location was good

karen g. | First Impressions |
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I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.

JAMES G.
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The staff is very caring, friendly, and has great customer service.

TODD K.
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Wait time to rent a trailer was over 45 minutes and I had called in to reserve it and was first in line computer to slow.

KENT Z.
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Your folks practically made of effortless ..... if it ain't broke , I wouldn't fix it ! Great work !

Chelsey D.
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Customer did not leave a comment.

karen g. | First Impressions |
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All of the staff are caring and helpful. I am impressed with your outstanding customer service.

Tuan N.
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Customer did not leave a comment.

JOEY B.
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The lady who checked us out was very friendly

Sherita J. | Overall Experience |
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You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.

Chris W.
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Customer did not leave a comment.

kimberly F.
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Customer did not leave a comment.

adam T.
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Customer did not leave a comment.

chaley C.
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Customer did not leave a comment.

Johnnie P.
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Attendant was helpful, gave us good info and advised what do when we brought equipment back, even after hours.

CYNTHIA F.
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Keep on being professional as you are in customer service.

bridgette B.
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The lot is a little crowded but still convenient. The staff was very friendly and professional. We had a little trouble at pick up due to the software but the attendant was very diligent, professional, and solved the issue in a fairly quick timeframe. The pull up drop off was not attended but once inside to get a person, it went very quick and the attendant was great.

CATINA H.
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Customer did not leave a comment.

PAUL D.
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Customer did not leave a comment.

Erica W.
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There were roaches in the back of the truck, it was disgusting.

CARMEN K.
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Employees were disrespectful. Cursed at me upon returning the rental vehicle. Didn't keep accurate record of the mileage and gas. Truck was given to me with 3/4 tank of gas yet I was told to bring it back full. I was charged for 163 miles after only going 35 miles. Afterwards I was told that there was nothing they could do. Records were not kept of who had the truck before myself. No explanation to the amount of gas. Overall a terrible experience.

Rebecca G.
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It was a good truck and easy to move around.

CHARLOTTE M.
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Customer did not leave a comment.

Keo S.
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Customer did not leave a comment.

Brian G.
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It was so easy to reserve online and stop in the store to pick it up. Drop off was even easier. Could not be happier about how simple entire process was and how helpful the entire staff

George M.
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Customer did not leave a comment.

SCOTT J.
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Very helpful employees

Franklin H.
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Customer did not leave a comment.

GREGORY W.
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Customer did not leave a comment.

Gloria S.
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The gentleman had great customer service and was polite as he was taken care of me and is very well appreciated . Thanks again 👍🏾

Dawn L.
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The tire system light and tire pressure light was on. You could only see mileage for a couple of seconds, so getting a picture of mileage and gas level was VERY difficult. I informed them before taking the van of the lights and they did check the tires and added air to one but insisted it was fine. Before returning the vehicle, the pressure light was flashing...I was very uneasy about the safety of the tire.

MARILYN M.
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Customer did not leave a comment.

Ann F.
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The U-Haul website is terrible, as is the fact that customers are re-routed to the corporate U-haul phone number when they have a simple question of their local store. I know we are in a pandemic, but that makes it even more important to have someone answer the phone locally! I actually drove to the store more quickly than I could get someone to answer or respond to chat. This miscommunication cost me about $150 more than I thought U was going to spend. Please contact me!

ASHLEY S.
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The lady on-site was very nice and very helpful.

ANGELA E.
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Nothing perfect it was quick and easy no hassle

DAVID C.
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the man at the front desk was very inform of his job any questions i had he know right there on the spot plus he was pate nice for i had TO GO BACK AND FOURTH IN AND OUT TO TELL MY OLD LADY CAUSE SHES WEIRD BUT ALL IN ALL IT WAS A GREAT EXPERIENCE FOR ME SO Y=THANK YOU THE GUY AT THE FRONT DESK SORRY IM BAD WITH NAMES

Schalena Z. | First Impressions |
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I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.

John R.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

ALVIN B.
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Customer did not leave a comment.

James S.
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The employees were very helpful and friendly. Also a big thank you to Mr.Cortez for all his help and professionalism.

Tremaine R.
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Customer did not leave a comment.

BRENDA G.
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Great and friendly curtomer service!

FAith S.
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I had no problem with my trip at all. Wonderful truck and experience with all personnel. I felt safe as every location enforced mask wearing and social distancing.

LISA S.
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Everything was ok with my rental.

mark G.
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Customer did not leave a comment.

tekesha c. | Overall Experience |
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Customer did not leave a comment.

ANDY B.
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Customer did not leave a comment.

Tommie Q.
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Customer did not leave a comment.

Jordan C.
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Customer did not leave a comment.

Roshaunda B.
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Customer did not leave a comment.

Emmanuel O.
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Keep up what you doing and keep improving little by little

Braxton H.
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Customer did not leave a comment.

melissa T.
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See above letter

karen g. | Overall Experience |
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The staff was very helpful. The time and hours were always convenient for me.

Jessica B.
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Customer did not leave a comment.

Cara D.
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The truck used has a misfire it does not want to change gears after breaking

Robert D.
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Everything was great!!

Mary W.
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Customer did not leave a comment.

Valerie C.
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Customer did not leave a comment.

Robert S.
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There was a problem with the car towing carrier. At some point during my trip the belts that tie down the front tires came loose and were dragging the highway. Only the chains were keeping the car from falling off. The tires were turned to the right. The road was rough in places and strong cross winds. Obviously either the ratchets failed or they weren't tightened enough at Baseline location.

Dora A.
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Great location

Suzanne V.
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Great service would recommend both locations to anyone needing uhaul services

Carolyn J.
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I rented a truck and storage unit. The storage was not available to me due to my access code being invalid. I called customer service and they connected me with the site manager who told me he did not know when I would be able to access my storage. The area had homeless people laying around. I was told by the manager to leave the moving truck at the storage with the lock on and he said he would not charge me for an extra day on the truck. The people that assisted me with moving had to leave and go back home which was 2.5 hours away. I was not compensated at all. I returned the truck on time and did not receive my card to enter the storage until 1 week later. The manager did not follow up to see if I got into my storage after I spoke to him about my situation with the code not valid. The manager could have brought his access and let me in to storage. The call kept me on hold for 15 to 30 minutes for each call. I am a very unhappy customer and will not be spreading any positive or negative vibes about you all. I am praying for better customer service experiences for others who choose to use your services.

Judy R.
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Customer did not leave a comment.

Victoria J.
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Customer did not leave a comment.

Jerry A.
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Customer did not leave a comment.

conway F.
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Customer did not leave a comment.

chris G.
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This is Tiffany seargent email address not Chris I will greatly appreciate if this get straightened out and REMOVE my email address

Kenneth H.
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Customer did not leave a comment.

Karla S.
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Make sure the trucks have rear view mirrors.

Joseph H.
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Customer did not leave a comment.

Sheri C.
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Customer did not leave a comment.

Scott F.
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Customer did not leave a comment.

jerry d. | Overall Experience |
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Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,

Billy M.
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Equipment needs to be thoroughly inspected prior to be putting on the line for customer use. Computers need to be updated with proper specs as to what vehicle can pull what.

Natalie M.
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Unprofessional staff and the equipment had activated warning lights on the dashboard...To start I had a not so great check in with poor service, the the truck a horrible ride (I've been in moving trucks before so I know this is not supposed to float like a Benz or nothing), the passenger door had to be strong armed slammed shut but it made it to the destination. When I attempted to put gasoline in the truck it came pouring out the bottom when I let the manager know he replied “yeah I know” then proceeded to explain they have been experiencing gasoline thefts in the area and to remedy that issue they cut the gas line on the truck! The clerk who initially checked me out and became very combative when I expressed I was placed in a death trap. Her response was she “didn't give me anything u-haul did!” And she is correct, uhaul did allow her to rent that vehicle to me on today...I normally don't even fill out surveys but I just wanted whoever is reading this from U-haul, you all will never have that opportunity to give me anything else. If you want to help the next customer fire everybody and start from scratch.

Barbara M.
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Customer did not leave a comment.

Kyle A.
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After hours truck return was very irritating. What was said to take 15 minutes turned into an hour. Necessary account setup, installed phone app, phone location security settings, and submitted photos were not explained beforehand. Process could have been much smoother if we'd been prepared prior to arrival. Will probably not do anything after hours ever again with uhaul.

james R.
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Fast friendly plenty of equipment available

Rosa R.
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Customer did not leave a comment.

Earnestine J. | First Impressions |
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I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.

renita b. | Overall Experience |
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Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!

Liz B. | Overall Experience |
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VERY HELPFUL STAFF

Isaac M. | First Impressions |
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Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Deangelo R. | Overall Experience |
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I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experience

paul b. | Overall Experience |
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Amy did a great job

steven h. | First Impressions |
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Went great in their maybe10 min i love it

edna j. | Reservation |
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I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.

JOHNNY W. | Overall Experience |
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The employees over the 2 years of storage service was excellent to me.

liz B. | Reservation |
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were very helpful....friendly...remembered me

melissa w. | Overall Experience |
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Enjoyed my stay

neta d. | Overall Experience |
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I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank you

Phileta P. | Overall Experience |
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Uhaul meets your needs and accommodations.

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