Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. ErickSELENE H.
U-Haul Moving & Storage at Bissonnet
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GERALD WAYNE M.
Customer did not leave a comment.CHRISTIANAH C. | First Impressions
Customer did not leave a comment.Aleasha H. | Overall Experience
When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.Kimberly T.
Customer did not leave a comment.DALILA C.
Excelente servicio y mucha amabilidadZeidy J F. | First Impressions
Customer did not leave a comment.Samuel R. | Overall Experience
Customer did not leave a comment.LUIS M.
I appreciate you all for keeping my things secured and safe since 2018FnU P. | Overall Experience
Best and professional services.MOHAMMAD A.
Customer did not leave a comment.Alfredo H.
Customer did not leave a comment.william s. | Overall Experience
Customer did not leave a comment.Jimmy S.
Customer did not leave a comment.Omar R.
Management is much more professional and courteous.Edgar D. | First Impressions
Customer did not leave a comment.Keisha A. | First Impressions
NAANDREW WILLIAM C. | Overall Experience
Uhaul means business, judging from the setting.EFEMENA O. | First Impressions
Eric was very professional and kind about the entire experience.Thank you so much.RODNEY A.
Customer did not leave a comment.FELICIANO G.
Customer did not leave a comment.LILLIAN G.
The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.LEONARD G. | Overall Experience
GREAT SERVICE!ODUNAYO F.
Bissonnet location has excellent service.EDRENA L.
The entire experience was frustrating. The people were rude and argumentative. They would not allow me to use my bank card (not prepaid) with a VISA symbol to secure a cargo van which i had previously done at a different location. When I pointed that out I was told that the other location broke the rules and he wouldn't rent to me. Because I needed the truck for later times in the day this location was my only option. So i got on my phone, made a reservation. Entered all the info. Drivers license photos. Credit card, etc to lessen contact with the agents inside. Upon my 2nd arrival I was still treated rudely. I was made to provide my DL again and photos were taken. I was asked to insert my CC although I had already provided all the information online. It is now 3 days later and I get an email from the location this morning with a copy of my contract (a little late I've already returned the truck) and a new charge for the original amount is reflecting in my bank in addition to the total amount paid in full that had already been charged. The location claims it is a hold amount and basically told me its my problem and to contact my bank. I rented 3 weeks ago at a different location and it was a smooth easy process with only 1 amount charged at the time of drop off. It's shameful that all locations are not held to the same standard.Lisa R.
The only problem is this is the third place I visit to get the first part of my order! It's not his problem, it's the system. it's the order confirmation call department!FAYIN Z.
The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.ROBERTA M. | First Impressions
Customer did not leave a comment.LEONARD G. | First Impressions
Customer did not leave a comment.Sharon W. | First Impressions
Customer did not leave a comment.PATRICIA S.
Customer did not leave a comment.Demetrice D.
I just drove 11 miles and they showed I need to put 4 gallons gas. I wonder what kind of trunk is that which gives the mileage of 3 miles per gallon.NARMEEN V.
Customer did not leave a comment.CAMELLA G. | Overall Experience
Customer did not leave a comment.WARREN BRANDON M.
Customer did not leave a comment.ROBIN R.
Customer did not leave a comment.mercedes t. | Overall Experience
Great service from staffers.Yesimot A. | Overall Experience
Customer did not leave a comment.MONICA J.
Customer did not leave a comment.Isela H.
Customer did not leave a comment.TINA W.
Customer did not leave a comment.GONZALO B.
This is not the first time I had booked an u haul but this was the worst treatment I ever received. I would never ever go back to this location of uhaul. I felt compelled and harrassed. I had only used the uhaul for just 6 miles and hence pumped a dollar in gas. The manager there told me that I will be charged 6.5 $ towards gas charges . I told him that I just pumped a dollar in gas as I used the vehicle for 6 miles in total. He told me that , it was not even a gallon and charged me 6.5$ for the same. I did not resist as I had no time to waste. Just paid the amount and left diplomatically.BIJO D.
Five star rental accommodations and customer service.stephen f. | Overall Experience
Customer did not leave a comment.Katherine O. | First Impressions
Everything was awesome.Katherine O.
Customer did not leave a comment.MONIQUE W.
Customer did not leave a comment.CARMALITA A.
The truck can was not clean inside. There was only 1/8 tank of fuel. The attendant apologized, but that doesn't put gas in the vehicle...we were expecting a hurricane and in a hurry to depart.Mauricio D.
Keep rhe good job rollingSMART A.
Customer did not leave a comment.ROBERT D.
Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.Mali R. | Overall Experience
Customer did not leave a comment.Tammy T.
Customer did not leave a comment.ROCHELLE J.
You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!Kevin S. | Online Move In
Customer did not leave a comment.LILLIAN D.
You are doing good for now @ this location, keep it up.Festus L.
Nothing every thing was excellentDemetria R.
Derrica was great! Made my experience fast and painlessANH M.
Keep up the great work!Kevin S.
Make the rental process less complicated by informing the customer what they will need to do from beginning to end because the automated system gets confusing at some parts; especially the photo uploading part.MARIA CONCEPCION Y.
Customer did not leave a comment.Romanda G.
Customer did not leave a comment.MATTHEW O.
Customer did not leave a comment.Roland E.
Everything was just finePRECIOUS D.
Customer did not leave a comment.Roland E.
Customer did not leave a comment.Derrick W. | First Impressions
Great staff, Eric and Melanie was really great when I returned the truck.LEONARD G.
Customer did not leave a comment.Reginald W.
It double charged my accountMONICA L.
It seems my last two rentals I had a problem with my service where by I wanted to do a 24 hour rental and was told each time the truck was reserved for someone else at a certain time which forced me to have the rental back and do a rush job. The first time I call about over extending after a different shift was on I was told by that person they don't know why I was told that and told me I could keep the truck. (After all I paid a full rental fee). The exact same experience happened the second time and that truck also WAS NOT RESERVED! In addition, you all owe me for 14.6 mileages and I have not received a reversal on my debit card as to date. I would appreciate the refund that is due to me. My contact number is 713-405-0366. Thank you very much for this survey.JENNIFER H.
Customer did not leave a comment.DANIEL D.
Customer did not leave a comment.Suwuan E. | First Impressions
Customer did not leave a comment.Lizbeth C.
All was wellMONICA L.
Truck had a terrible front end vibration that was dangerous at highway speeds.Steve M.
Customer did not leave a comment.Tomas B.
Customer did not leave a comment.Michael T.
Every thing was okJOHN S.
Customer did not leave a comment.NOEL M.
Customer did not leave a comment.RAVEN GEISHA MON B.
Well the only problem I had was being transfered to different locations bc they didn't confirm if the location had trucks. I got transferred twice. It was a time issues. Other than that everyone I work with was very pleasant.ELISHCA R.
Both the management and the employees were exemplary in their customer service and their willingness to try to accommodate my needsSamantha T.
Customer did not leave a comment.SAMANTHA T.
Customer did not leave a comment.TAMMY S.
Customer did not leave a comment.Shaquithea Lanee R. | First Impressions
Customer did not leave a comment.pamela W.
Awesome staff!!!!!! excellent customer service!KARINA N.
Great customer service.Gloria B.
Terrible people working at the front desk. They don't explain you how the process work. Leonard behaving Is bossy. Will not come back to this location.FNU B.
I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.Ray C. | Overall Experience
Customer did not leave a comment.Jacqueline G. | Overall Experience
Customer did not leave a comment.Augustine O.
Customer did not leave a comment.Abiola O.
Plz don't charger customer for the gas if already refill itAbdul S.
Do a outstanding performance indeed alreadytommy N.
Eric Hitton was a great help. Made my experience pleasant and efficient.Terry G.
Great customer service from Leonard Gay, very professional. I will recommend by friends use this location.Alfredo H.
Everything was goodDaisy C.
Leonard Gay gave exceptional customer service, this is my 2nd time back in 2 weeks & he has rented the correct size vehicle both times. Great help, knowledgeable and I'll definitely be back!Alfredo H.
Customer did not leave a comment.Jasper A.
Great customer service!Alfredo H.
Customer did not leave a comment.Shontavia R.
Customer did not leave a comment.Sophia R.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Soledad G.
Good job. ThanksNoriel B.
No improvement that I can think of at this time. Great customer service from the beginning until I return the truck I want thank the young lady again for excellent serviceSandra B.
Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.Bret A. | Overall Experience
Lo que no me gusto fue que cuando llame al servicio al Cliente me dijeron que podiamos recojer la troca antes de las 8:30 pero cuando llegamos a recojerlo nos dijeron que teniamos que esperar hasta la hora de la recogida y estuvimos esperando mas de media hora, porfavor no vielvan a hacer eso el tiempo de cada persona es valioso.Edisson M.
Great service!Joshua B. | Overall Experience
the place is to picky about where or how to park the returning U-haul rental truck. Is like they want you have an accident with the truck inside the storage area. Its like a maze right there at that location and they want you to park their trucks in a very difficult spot. If you do not have very good driving skills do not rent at this location your moving truck.Miguel E.
You might put a hook in the cargo area to hang a dolly. Otherwise everything was perfect. I loved the truck and employees were very considerate and helpful.Arlene H.
Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.DAVID R. | Overall Experience
Requesting refund of CRW-insurance covergage told I'm always Geico, Thanks.darlene T.
Customer did not leave a comment.Jose A.
expensiveWilly Valdes K.
U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.Marcus J. | First Impressions
Always explain the details of the contract to the customersPatrick O.
Customer did not leave a comment.Diana D.
Customer did not leave a comment.Logan R.
Need more lighting at truck return area.Linda J.
Customer did not leave a comment.Tina W.
100% satisfied with the equipment and excellent customer serviceJorge F.
Customer did not leave a comment.ADAN R.
The team that helped me at this u-haul location was great! I will definitely be a return customer.dorothy M.
Customer did not leave a comment.Gleidy V.
The staff was great! No complaintsRAYNA V.
Customer did not leave a comment.Teresa H.
they were great I give them a 10 +Courtney R. | Overall Experience
The AC was not working.Pavan N.
Great experience and friendly staff.Dominique H. | First Impressions
Everyone was nice and helpful, I really appreciated that !!! Thank YouJim D. | Overall Experience
I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping meCONSTANCE B. | First Impressions
The staff was very co-operative and helpfulFarida K. | Overall Experience
Staff is nice, understanding, and very helpful.Michaella M. | Overall Experience
EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your helpROSALIND B. | First Impressions
Great customer serviceAlicia R. | Overall Experience
Great customer serviceHansel R. | Overall Experience
Everything were excellentIvory W. | First Impressions
SatisfiedNICHOLAS I. | Overall Experience
E was very helpful.Dianna G. | First Impressions
Very friendly and helpful staff.shemika e. | First Impressions
Very okay i really appreciate you guy. God blessKudirat a. | Overall Experience
Tracy is great. We had a good chat with him as well.Moji H. | Reservation
Great serviceJim D. | Reservation
Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I’m glad for choosing the one that I am at now . Thank you!!!Jim D. | Reservation
Thank youCarlos M. | Overall Experience
Services excellentIBUOROIBO A. | Overall Experience
Move out went smoothlySHARNETTE B. | Overall Experience
Never had problems and staff was always helpful.LORAINE C. | Overall Experience
Thanks for your assistance during my needs.RUBEN R. | Overall Experience
Thank you!shane t. | Overall Experience
No "omm÷n/natalia c. | Overall Experience
Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. ThanksJULIUS V. | Overall Experience
The only self-storage I will useCharlotte C. | Overall Experience
GoodMIRIAM J. | Overall Experience
I would use U-Haul againMICHAEL A. | Overall Experience
Additional Services at this Location
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