Customer Reviews for U-Haul Moving & Storage at Broad River Rd

3693 reviews

1003 Zimalcrest Dr   Columbia, SC 29210
(W Of Broad River Rd)

(803) 731-0067

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 731-0067

1003 Zimalcrest Dr
Columbia, SC 29210
(W Of Broad River Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I reserved online with a credit card and added a driver so he could pick it up. He attempted to pick it up but couldn't because they required the credit card on site to process it. That was never mentioned to me. I had to drive and hour to present the card. Once i arrived they were very busy and disorganized. Once i finally spoke with an agent he then told me they would see if they had a truck for me. After i waited over and hour with 3 men on the clock i finally got my truck while the agents joked around with each other and talked on their personal phone to there friends. when i asked one of them what time they closed on Sunday he told it was on the sign at the front! Going to use Hertz or another company next time, never U-haul again!

James T. 
Rating:
5.0

Customer did not leave a comment.

ALICE H. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

LEO K. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

ERNEISHA C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
3.0

The staff were very nice and professional but I did not receive the dolly I put on my reservation over a month earlier, so I was disappointed at the need to lift items in and out of my event.

TIFFIANY M. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN R. 
Rating:
1.0

Ordered half dozen moving pads... only 3 in the bag. Ordered a utility dolly... wasn't on the truck. Truck was out of alignment. If I went above 65 mph it shook. I had to go 20 mins from my house to pick up the truck. Wouldn't be that big of a deal if I wasn't already driving 15 hours for my move.

Barbara D. 
Rating:
4.0

Every one there was very nice and polite I was especially the man that check me in when I return the truck I did not get his name I wish I did I would thank he would be a valuable employee very nice to me he went out of his way to get me a chair he could see I was hot and tired again I wish I would have gotten his name

LINDA H. 
Rating:
5.0

Everything was fine service was great. Just continue on doing right by the customers. Great staff of employees will definitely be using your services again when need be.

venice M. 
Rating:
1.0

Did my reservation online and said no insurance but they still charge me $14 then laughed about it said I won't be getting it back and the person that waited on me his name was William

TERRI W. 
Rating:
5.0

Great and professional service

HERBERT D. 
Rating:
4.0

Customer did not leave a comment.

Cherrell M. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
4.0

Customer did not leave a comment.

Darren V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIS W. 
Rating:
2.0

Customer did not leave a comment.

TIM H. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Good

Michiele G. 
Rating:
2.0

Wait time was ridiculous, staff was slow and lazy

ALEXANDRA U. 
Rating:
2.0

We pulled up to return the item in the return lane and waited several minutes. An employee saw us pull up and pulled a vehicle over and sat in it for several minutes never acknowledging our existence. My husband finally went in (we weren't sure what the Covid restrictions were) and the employee told him to park the trailer in the back. It was as if my husband had inconvenienced them by asking what to do. No one came out to help unhook the trailer or inspect it. We did not receive any paperwork. The trailer was returned one day early. This has to be the worst customer experience at a Uhaul we have ever had. Would not recommend this location!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

napelon H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

william M. 
Rating:
4.0

I was very pleased with my entire UHaul renting experience until I received a final bill showing I was charged 25.50 for 8 gallons of gas. Not only did I put gas in the UHaul before returning it, but I only drove it 22 miles while I had it. There is absolutely no way I used 8 gallons of gas that day so I don't know why I was charged that much.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

Alfonzo R. 
Rating:
5.0

I received excellent service and the staff was very helpful snd kind. They did a great job.

tammie G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence Z. 
Rating:
5.0

Make sure that the oil has been checked and changed in the vehicle

TIMOTHY F. 
Rating:
5.0

Very easy and smooth process. Never rented a Uhaul before but the woman at the front desk made sure I had the right size truck and was able to determine the correct amount of mileage. I definitely will be revisiting the next time I'm moving something. Thanks for your help!

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

RANZEIMAS D. 
Rating:
1.0

Customer did not leave a comment.

FELICIA B. 
Rating:
5.0

Staff was friendly and helpful

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

LAJUANYA J. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE S.  |  First Impressions 
Rating:
4.0

Make sure someone is available to answer the phone when questions arise.

JOYCE S. 
Rating:
5.0

Customer did not leave a comment.

tonya p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Flavia B.  |  Overall Experience 
Rating:
4.0

customer service was excellent

TONY C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

THERESA J. 
Rating:
1.0

Stop overcharging customers! Rates are ridiculous and the various unnecessary charges should be mentioned upfront.

NEKAYLIA L. 
Rating:
4.0

Customer did not leave a comment.

shane B. 
Rating:
5.0

The staff here made dropping off my equipment very easy. They were extremely friendly and greeted me as I was pulling in to the building.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

The staff is beyond wonderful and attentive and the truck was perfect and clean. Thank you!

LAUREN E. 
Rating:
5.0

Na

ALFRED B. 
Rating:
4.0

Some customer service training issues with the computer. Took longer than necessary. I have had better experiences at this same location.

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

Ashanda H. 
Rating:
1.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

Vehicle was given with wrong mark on fuel tank. Did mention to representative but unable to fix problem and said call customer service. He did not mention anything about extra charge of $20.00 on vehicle drop off at 7 pm. This location will cheat with pricing and leave headache on customer even it is their mistake. Not recommended to anyone.

JATINKUMAR V. 
Rating:
4.0

The only issue I had with my truck rental was that the driver's side mirror was loose and kept turning out so I could not see to merge into traffic. I think it just needs to be tightened up.

Colleen M. 
Rating:
5.0

You definitely need more lighting unit 128 had no lights but very clean

connie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

SUNYA Y. 
Rating:
5.0

Manager Julie is very helpful and patient!

JOSHUA R. 
Rating:
3.0

The new manager is Rude

Mack B. 
Rating:
5.0

The associates in the store location were wonderful however the 2 calls to customer service were HORRIBLE.

JOHNNY H. 
Rating:
1.0

They did not have the auto transport ready as arranged. It took 3 hours out of our moving day to take the 26' truck back over there to pick it up the next day. Moving days are hard enough without taking 3 hours out of it.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

I greatly appreciate everything.. You guys knew everything that I was going through and offered assistance. I greatly appreciate all you have done.

TRAVIS B. 
Rating:
4.0

I was told I would have to pay because the ball came of my vehicle which caused the trailer to unhitch. Maybe telling the people who attach the trailer to verify that the pin is in place. And the nut is tight before the customer leaves. I had that done at a different location so I assumed this location would have done the same. Unfortunately they did not.

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS H. 
Rating:
5.0

Everything was great

Dan O. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Check vehicles more frequently the vehicle that I had AC and heat was not working

RUSSEL C. 
Rating:
5.0

Customer did not leave a comment.

Candace D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

First of all, I ordered 3 dolleys. Two of them, they didn't even have. The one that they did have wasn't on the truck. The other one was LUCKILY at a different location, but I had to pay for it separately. We literally placed this reservation almost a month ago, why was none of the equipment we ordered here? And why wasn't it on the truck? We ran behind schedule on our moving day because we had to go pick up the other dolley. He didn't even tell me where the truck was or explain how to find it, I had to ask. He initially charged me for all of the dolleys too, even the one I had to pick up. I was refunded when I dropped the truck off but WTF. Just a bad experience all around.

Lauren H. 
Rating:
3.0

That I wasn't given a choice to buy the insurance was ridiculous. The van was advertised as $19.95 + miles but was actually $29.95 + miles and another $5 fee is false advertising.

Shelby B. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Fast

CYNTHIA E. 
Rating:
5.0

I am a frequent customer and have always gotten good service, however the lady that took care of my rental Saturday, was extraordinary. She was extremely helpful and very pleasant. Don't remember her name but I would drive out of my way to rent from that location again. Great job Uhaul. Thank you.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Lorraine A. 
Rating:
4.0

Customer did not leave a comment.

Lavondra G. 
Rating:
3.0

Despite filling out everything online, it still takes a long time to get through the process in person. There were only 5 furniture pads available in the entire location.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

The place is fine. We just prefer a close location.

Robert T. 
Rating:
5.0

GreatCustomer service

Tara Y. 
Rating:
5.0

Great customer service

DONTIA C. 
Rating:
5.0

Customer did not leave a comment.

delphine S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great customer service

LAKEISHA T. 
Rating:
3.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Kendra P. 
Rating:
2.0

U sold my family belongings I’m suing this company !!

beverly f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Had no problems customer service was great

KEWONICA M. 
Rating:
3.0

The truck we were provided had a head light out and the truck was hard to start. After several attempts the representative finally came out to assist and stated there's a trick to it.

Cheryl S. 
Rating:
3.0

Your business collected way to much personal information to rent

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Adrian W. 
Rating:
5.0

The young who assist me was very courteous, helpful and friendly. I received very great customer service. I did not get his name but he was an African American with a lot of hair nice hair.

VICKIE E. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

They was very nice and helpful

Kimberly B. 
Rating:
5.0

the store was very busy that morning- but each employee spoke to me and let me know they were on the way to assist me. my phone has issues with the photo/text system you use but the clerk was on the spot with her help. i overheard her calling in a fellow clerk since they were so busy-that is good service in my book!

JINNY C. 
Rating:
5.0

Great & Friendly service!!

Hilda D. 
Rating:
5.0

Customer did not leave a comment.

Azadeh M. 
Rating:
3.0

Service for drop off was not up to par.

KAMESHA P. 
Rating:
1.0

Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.

miranda r.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again

Melanie M.  |  Overall Experience 
Rating:
5.0

Very good customer service.

MAURICE W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Georgette B.  |  Overall Experience 
Rating:
5.0

Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.

connie j.  |  First Impressions 
Rating:
5.0

Staff was friendly, very helpful & accommodating!

Ophelia A.  |  Overall Experience 
Rating:
5.0

He was excellent

Kameeche W.  |  First Impressions 
Rating:
5.0

Very nice and walked me through the process.

Jason S.  |  First Impressions 
Rating:
1.0

It was over priced especially for the amount of space provided. That is ridiculous.

Helenna P.  |  Overall Experience 
Rating:
4.0

It was a smooth transition.

Diane B.  |  Overall Experience 
Rating:
5.0

Very friendly

Tonya L.  |  Overall Experience 
Rating:
5.0

they did a good job

Blaney M.  |  First Impressions 
Rating:
1.0

Workers are very unprofessional and unorganized.

Lawrence B.  |  First Impressions 
Rating:
5.0

Thank you bing so nice.

Melanie M.  |  Overall Experience 
Rating:
1.0

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.

Tajiana B.  |  Overall Experience 
Rating:
5.0

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

SANCATINE S.  |  Overall Experience 
No reviews have been submitted for this location.

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