Customer Reviews for U-Haul Moving & Storage at Broadway Curve

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Broadway Curve

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Latasha T.
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I loved the fact that we were able to do everything online. That made it easier.

Adam M.
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Overall GREAT experience here. Rented 3 times and will DEFINITELY come back here. Very friendly/personable staff/owner. Very polite and knowledgeable. He even knew my by first name. That's customer care at its best.

Christian S. | Overall Experience |
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Customer did not leave a comment.

Fannie M.
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Landon was super friendly and helpful however he said there was going to be a $100 deposit for paying with cash so when our total came out to 185 I believe we asked does that include our deposit and he said yes so when we turned the uhaul in we were thinking we was getting 100 back but only got 24 back so just a miscommunication but overall friendly and helpful

Sherry S.
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Staff was welcoming and friendly both at pickup and return. Thank you

Corey C.
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Pamela was very helpful

Andrea V.
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Pamela was very professional and helped right away!

DEVON R.
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Checkout was efficient. Easy in and out. Pamela was very personable and professional. Will rent from this location again. Thank you!

Adam M.
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This place is 5 mins from my house. Very convenient and the guy/s there are super nice, polite, professional. Would recommend this place for your future rentals. I've used them twice and was very pleased.

ANGEL H.
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No Comment!!!

Eric B.
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Customer did not leave a comment.

Elgin T. | Overall Experience |
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Customer did not leave a comment.

Ziyue S.
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Customer did not leave a comment.

LANDON M.
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Excellent service

Carlos G.
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Customer did not leave a comment.

Frank A. | Overall Experience |
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Only one way out and there is only room for 1 vehicle at a time and if you get stuck behind someone in their storage unit in the exit row then you're stuck until that person is done. I waited there for approximately 30 minutes one day just to leave because someone was organizing their unit.

Tara H.
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Customer did not leave a comment.

SOUTH POPWARNER FOOTBALL A. | Overall Experience |
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Customer did not leave a comment.

ROBERTO A.
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Customer did not leave a comment.

THERESA J.
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I I had a 23-hour reservation slot and was repeatedly harassed by the employee to change my drop off time to later that day. After explaining my situation to him several times, he still insisted that I sign up for an earlier drop off times and then call to extend if necessary. When I did ultimately call to extend, I called at least three or four times and wasn't able to read any staff at the location. Ultimately I did receive a phone call back after many repeated attempts to get through. The last thing someone needs on a day when they're moving stuff is additional stress. Two days after my rental, I still haven't received an e-mail with my official check out receipt.

Christina A. | First Impressions |
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I believe the person who help me was Landon, he was very helpful and very accommodating. We needed a bigger storage unit and he was able to get it for us. Best customer service by far.

DANIELA K.
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The staff here was so friendly and helpful! Made my move super easy. Thank you!!

BLAKE M.
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Customer did not leave a comment.

RYAN T.
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Customer service at its best!

WANDA H.
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Customer did not leave a comment.

Kamela W.
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I paid with my debit card and they said it was a $60 deposit but they took $135 off my card and I didn't appreciate that

BRENDAN T. | First Impressions |
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Dennis was a great help! Glad to have met him.

Ana D.
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can i get my last statement from you

Gratchin J. | Overall Experience |
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I really loved my experience with you guys I would recommend it anytime

IGNACIO O. | Overall Experience |
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Customer did not leave a comment.

LINDA W.
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Best service I have ever had with a move,will recommend to my loved ones and friends

Rafael B. | First Impressions |
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Great staff...very caring.

Britany F. | Overall Experience |
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Customer did not leave a comment.

Mitchell C.
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nice and attentive

Cherie S. | Overall Experience |
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Landon and the staff at this location were so helpful and nice. They gave me water when it was hot and i was moving things, they locked my unit for me when i did it incorrectly and they made my moving process less stressful for sure.

sharmila v. | Overall Experience |
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London M. was so kind and helpful. Love the staff here. Always clean. Nice people. I'd always use this location. Thanks!

Chairriell P.
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Customer did not leave a comment.

Cielo C. | First Impressions |
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Customer did not leave a comment.

Ishida H. | Overall Experience |
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Customer did not leave a comment.

Robin C.
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Customer did not leave a comment.

Brandon F.
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Everything was absolutely outstanding! Overall an amazing experience and would definitely go back or recommend to a friend. Staff and manager was outstanding and more then accommodating and willing to help. Went above and beyond to help turn a very very stressful situation into a doable one. Can't express how much I appreciate it!

Kevin K. | Overall Experience |
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Landon is an awesome manager. Will recommend Uhaul because of him!!!

Travis A. | Overall Experience |
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Landon was the best help and went above and beyond to make sure I was taken care of. He is top notch. Thank you

Jean S.
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Good service,nice guy

sharmila v. | First Impressions |
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The manager was so nice and helpful. Couldn't got things done without him. At both places! The best! Very pleased with my services.

Jahquice R.
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Too expensive.

Travis A. | First Impressions |
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Top notch service. Hats off to Landon and his crew. This guy is the real deal. You're lucky to have such a fine example of an employee. He went out of his way to be sure I was taken care of. Thank you

Travis A.
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The resident/owner Landon is the most attentive and customer friendly guy ever. If you are doing a undercover boss for Uhaul, this guy is the poster child for your company. Top notch young man. Call me if you have any questions 971-678-3220

Kevin K. | First Impressions |
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Manager was very helpful and professional! Better not let him go! Great asset!

Marvin W.
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Customer did not leave a comment.

Carleana L.
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Landon was more then helpful! He answered all my questions before leaving

Maraka R.
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Customer did not leave a comment.

JaNece V.
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Customer did not leave a comment.

Sonya P.
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Customer did not leave a comment.

Orlanda D.
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Customer did not leave a comment.

Victoria P. | First Impressions |
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The woman working the front desk was very kind and helpful.

JAMES S.
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Customer did not leave a comment.

Amalia G.
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Customer did not leave a comment.

Tori B. | Overall Experience |
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See Google review

Sara P.
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Great service Thank you

Hazel G.
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Very nice agent!!!! Smooth easy process....loved it!!! Will return

Sybil H.
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Customer did not leave a comment.

Jesse B.
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Customer did not leave a comment.

Corinne L.
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Customer did not leave a comment.

April C.
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Customer did not leave a comment.

mary m. | Overall Experience |
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Excellent customer service if I ever need storage I will return to U-HALL again thank you for your courtesy all of your help and your wonderful customer service

Mohammad L.
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This place was clean and person who was working there was very helpful

Karla H.
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Customer did not leave a comment.

Ishida H.
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I spoke to 15 customer service reps but none helped me. I was unable to pick up my truck after hours and I was charged for the incorrect amount of miles

JENNIFER L. N. | Overall Experience |
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The ceiling collapsed on my belongings damaging some of my furniture. I had insurance and they gave me the contact info, but no one ever got back to me. The staff was no help in resolving the issue.

Brad J.
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Location was a bit run down. The manager was unprofessional and even though I purchased the insurance he blamed me for a chip in the window that was already there. The truck interior smelled like smoke and was dirty. I would definitely not recommend this location to anyone.

JAMES S.
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Customer did not leave a comment.

ROBERT D.
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We were made to buy truck insurance and then promised that we would get a full refund for the truck insurance as long as no damage was done and this did not happen. The manager said sorry about our luck...

sandra E.
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Its very small and Staff was slow

Herb R.
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Customer did not leave a comment.

Julian W. | Overall Experience |
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Thank you.

Astra P.
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I entered my information on the portal for an online reservation. When the time comes to pick up the vehicle, I have to wait 40 minutes for the reservation agent to give me keys, even though the email, text message, and confirmation tell me the transaction is complete! This results in me missing the first two hours of an eight hour shift, due to the delay, and receiving a verbal warning for being late. I am very dissatisfied, especially because i have been renting Uhaul vehicles for years, with no issue. Please do better. ??????

Chris B.
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The computer was very slow, but not the guy's fault. Truck was brand new and very clean.

Tammy G.
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Customer did not leave a comment.

John D.
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very good and friendly service

Jill L.
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This was a terrible experience. Terrible communication from both employees that helped me, and I had no sooner pulled out of the lot with the vehicle when I got a text from U-Haul saying it was almost time to return it. Also I feel the rate was too much for the hour and a half that I needed the van. So many things went wrong and I'm not going to explain them all here. Just know I won't ever be back.

Octavia J. | Overall Experience |
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Good

David A. | First Impressions |
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There is policies that were not clearly informed or stated in any way about the type of lock that needed to be use I was told that if I did not wanna To use their lock then could not put my things

Frank G.
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Customer did not leave a comment.

karen i. | First Impressions |
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Very effecient. Sean is very knowledgable and helpful

Devarajan S.
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Customer did not leave a comment.

Gabriel M.
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Customer did not leave a comment.

Allan R. | Overall Experience |
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Don't think they had any AC cooled units.

james W.
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The managers were very friendly and professional the truck was ready for pickup when I arrived I was very satisfied on the pickup and the return process ..... I will rent from this location in the future !

laurie P.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Candi B.
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It was horrible , so.the guy put in the wrong milage so when I returned the truck I couldn't log out of app for the man put the emilage over 100k .waited on hold with the rudest car reps who jus kept passing me on to the next rep who could not help me . Now it's 8 pm on the south side which I been sitting for over hour an half it's now dark I have to walk3 miles which is why I got there at 6 pm , then to top it off the last car rep who ki fly helped me tells me call-in the am .so I did waited on hold over an hour .. then I call the cell. U ber on the card to some lady who is on the card at location an she is very short with me, very rude ,cuts me off , mind you I rent a truck monthly an my company does weekly which I am in charge of. The manager was rude ?? didn't tell me when I would get my refund of funds release. Didn't thank me .didn't apologise for the horrible I convinced this has caused.. needless to say we will be using another company ... The worst experience in the 15 years we been using uhaul.. I will definitely make sure our company an it's partners do not ever use uhaul again ..

Todd W.
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The new younger guy who works the morning shift at this location is very slow. He is very very very nice but he has also made several mistakes with booking the wrong equipment and checking back in our rentals days after we do a night drop. We use this location at least once a week, the previous management was awesome and we loved them but now it takes three times as long to get anything done. It takes about 9 minutes on the phone to book a rental and 30-45 minutes to pick up our vans. We know hes trying but he really needs more training.

tonora b. | Overall Experience |
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The staff was friendly and professional.

Brian S.
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It is a really small location, they had everything that I needed but would have loved more parking. I was glad there wasn't much traffic so I could play musical parking with my car and the rental. If there was a way to get 5 more parking spots, the location would be perfect.

Jacqueline V.
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Employees was wonderful friendly in people to do business with . I will continue doing business at that location.

MICHAEL N. | Overall Experience |
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Too many price increases

Raymond T.
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Customer did not leave a comment.

Kim S. | Overall Experience |
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Sean is the best representative for your company that you could hope for. He is helpful, courteous, and efficient.

Sarah F. | Overall Experience |
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Staff was amazing

WEISONG T.
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Customer did not leave a comment.

Nancy F.
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They were great and really easy to work with.

Sylvia R.
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Customer did not leave a comment.

Joshua T.
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Customer did not leave a comment.

HEAVEN C.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Dave S.
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Good customer service and clean truck. The only downside to this location is customer parking. Thanks

Avie K. | Overall Experience |
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Well built and well priced storage units. I used their facility or nearly 2 years. I had to move to another U-Haul storage in a nearby town because they had 8' rather than 10' ceilings and a size that

Matthew A. | Overall Experience |
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Only had my storage unit for a couple of months but was happy I chose this location. The staff are very friendly and helpful!

tony M.
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Good people.

JAMES S.
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Customer did not leave a comment.

luis P.
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Great customer service.

Benjamin R.
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Very quick with assistance , professional and knowledgeable

Steven L. | Overall Experience |
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Staff was always polite and able to answer all questions I had. Thanks,

Veronica J.
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David was great!

JAMES S.
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Nice people. Service was great!

tony M.
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They are great! Will call them next time I need anything.

Karen K.
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Clarissa and Sean were very friendly and helpful. They were knowledgeable about all of the services offered at this location. I will be using their team and location in the future. Thank you!

Michael C.
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Just want to recognize the great customer service provided by Sean Frazier. 5 star service all the way!

Luis I.
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Customer did not leave a comment.

Faviola M.
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The employees were great!The women employee not sure her name but she was great and we rented the truck and were on the road very quickly love the service will definitely recommend to other family

Spri W. | Overall Experience |
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Good experience

Kim S. | Reservation |
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Sean was very helpful and accommodating. He even let us switch our rental facilities to a larger unit. He was a great employee.

Malori U.
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We got charged for the dolly even though we didnt use it, the clip was probably broken before we even got it but we didnt notice and they charged us for it. Additionally we retuned the van a few hours late and they charged us for an entire extra day instead of just the few hours or even half a day. Was just not impressed with this location overall.

Gaty D.
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Customer did not leave a comment.

Erik M.
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Customer did not leave a comment.

Lucas G. | Overall Experience |
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I am new to the area going through some financial difficulties, i got charged extra late fees which came out to 100.00. I closed my unit and because i was 3 days late i was charged a full month.

LAURA H. | Overall Experience |
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The staff was accommodating and friendly. Just did not feel safe.

Jessica J. | Overall Experience |
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The unit had termites and most of our items we had to throw away due to the termites.

Judith W.
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Customer did not leave a comment.

Todd W.
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Be consistent with the rental process, your procedures that the employees are supposed to follow & streamline customer experience for your repeat/routine/returning customers

KRISTI K.
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Computer issues led to a 1/2 hour delay in getting access to storage unit. Lanes in and out are narrow, especially for a U-Haul truck. This is a U-Haul location but trucks cannot be returned here!

Chantelle A.
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Customer did not leave a comment.

Douglas M.
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Customer did not leave a comment.

BRIAN M. | Overall Experience |
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As usual the staff and location is perfect!

Eric D.
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Customer did not leave a comment.

cassandra e. | Overall Experience |
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Thank You for the friendly, considerate ,service I consistently received.

Veronica J.
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The cargo van was a perfect size,ran great and was easy to drive. Customer service was average. The uhal was too expensive. I ended up paying $75 for a 5 hour rental. They charge an initial $20, then .59 cents a mile and then you have to put gas in it, which cost me another $15. If you're going to charge mileage and gas then lower or remove the $20 useless fee. I'll be looking for cheaper options in the future.

Nha P. | Overall Experience |
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facility is good and well secure. The staff here is very nice and very helpful.

Eddie T. | Overall Experience |
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I would rent again employes were excellant staff. Thanks. Eddie

Michael C.
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Customer did not leave a comment.

NANCY H.
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Nicest folks ever....!!!!??

Jeff T. | Overall Experience |
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The place was clean, in good repair, and seemed well managed. I would certainly use them again when I am in the area.

NHA P.
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Customer did not leave a comment.

bob F.
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Parking was a bit limited.

TAYVON S. | Overall Experience |
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Exactly what I needed.

David P. | Overall Experience |
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The staff was rude and did not take an active role (actually hindering) getting cooperation from other customers so my moving crew and I could access my storage room in a timely fashion. Cost me$70.

Jessica U. | Overall Experience |
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This storage was utilized during a difficult time in my life and the staff was amazing and very helpful... I am so grateful

Clemient K. | Overall Experience |
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Well run business

Dan L. | Overall Experience |
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Excellent service and facilities.

No reviews have been submitted for this location.

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