Customer Reviews for U-Haul Moving & Storage at Broadway South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Broadway South

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Ronald O. on

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Customer did not leave a comment.

Zachary S. on

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Service was great but fix your site, I ordered a one way truck online and somewhere along the line it got switched to a 2-way truck which ended up costing me double

Cesar R. on

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Linda P. on

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Kristi S. on

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The person who helped me was super helpful and made safety a priority. I really appreciate that.

ELIZABETH H. on

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Grant F. on

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Painfully slow service as always. This is the fourth time I've reserved a truck this year and I've yet to wait less than 20min to get served. I only use UHaul in Rochester due to no other options. I'm to the point I'd rather use mules than the local UHaul business.

Lisa J. on

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Super friendly guy at the counter. (Sorry, I don't remember his name)

ross B. on

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Nothing

joni M. on

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Jacob Z. on

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Very disappointing customer service. Had a question regarding the charges for my rental when I returned the truck. The attendant could not answer the question and told me that I would be called by phone (which was understandable). After one week I had not received any calls, so I called this drop off location. I was again told that I would receive a call. A day or so later I was called back, however, the woman who called me was extremely rude. During the conversation, I was interrupted several times and was never given a proper explanation to my question. The explanation I was given actually changed several times during the conversation. My experience from pickup to dropoff was fine. However, because of this poor customer service, I will likely never use Uhaul (nor recommend anyone use Uhaul) again.

Luis S. on

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Robin M. on

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randy K. on

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More accurate estimate of installation time when scheduled. Actual install was fine.

McKenzie K. on

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Great experience! Will use again!

Jessica H. on

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Although the storage manager was VERY helpful in connecting my trailer, he was the only employee on the site that day. Myself and other customers had to wait 20+ minutes to be helped.

Jim K. on

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No improvement needed

ABDUL K. on

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There was no transparent

Joel J. on

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Friendly staff, truck was there on time and ready to go.

Lawrence C. on

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Chirantan M. on

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Young man at desk was really helpful!

Roger K. on

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Dimensions given me over the phone were misleading. The cargo box was 3' shorter than stated, excluding the tiny bit over the cab. I didn't find out that the 20' truck was actually a little under 17' in box length. The 26' truck was not available by the time I found that out.

Zachery F. on

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Daisy G. on

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dan R. on

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Jacob V. on

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They said they are in a year into their new facility and that certain promotions didn’t apply to them. Ie. the free month of storage unit. I am not very happy and I hope to resolve this issue since I had to pay for the units first month

Beatrice S. on

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Special thanks to the young man who assisted us in the morning with the rental, and went above and beyond to make it work for us. Excellent service by this person!

Kieu V. on

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Anu G. on

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April P. on

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Employees need more training and need to be able to communicate better. It was very unclear on the whole process. The phone rang and rang with no answer when we needed to clarify information.

Terry P. on

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Tracy B. on

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Robert C. on

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