Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When someone walk in the ladies that work there can acknowledge them. They also can be a little friendlier.
MARISOL T.
Rating:
1.0
I went there on June 15th at 6:25 PM as indicated from the email I received to collect my refund.The person at the desk told me indirectly that I am a thief, he said “ I collected the refund from the day before “ .The clerk made a phone call and repeated his statement,, then he eventually said I was late to collect . The email didn't state a time to collect only a date. Then with further ado, the clerk now said the check is mailed out. Rotten, despicable , unforgiving service .I will never recommend anyone to go there, and I will never ever use Uhaul again. And to compound the matter I have been trying for ages to contact Ms. Brunilda Lawrence, the manager to no avail. I think it's appropriate for this service or lack there of to go public, so no other customer suffer this experience I had.
PATRICKH C.
Rating:
5.0
Customer did not leave a comment.
JIMMYN F.
Rating:
5.0
Great customer service from Samantha!!! Thais made all the difference for my day ahead with moving.
TANYA T.
Rating:
5.0
Rudolph was a great representative he took the time to explain in detail the specifications and the particulars of the contract and gave me great suggestions on boxes that were ideal for my particular situation and moving
WILFREDO G.
Rating:
5.0
The woman Samantha at the front counter was extremely professional and pleasant. Made my experiences great . Thank you
KHAYAN S H.
Rating:
5.0
Customer service at rental and return was a breeze…Scotty and Jepson was very pleasant and friendly. Thank you guys!
KIMBERLYM G.
Rating:
5.0
Customer did not leave a comment.
claudio A.
Rating:
5.0
I would never recommend U-Haul to anyone the location was good, but I called customer service for help and the representative was very rude and disrespectful to me. I am dissatisfied and would never use their service again or recommend them to anyone.
RICARDO ANTHONY N.
Rating:
2.0
There was a 90 minute wait to get my truck. They did not have the two dollys I requested. Instead they only gave me an appliance dolly after I had to ask for alternatives and still charged me for it. They did not extend my time so I could get the full 5 hours and then complained that I didn't fold the blankets fully. This location is severely understaffed with only 2 people working on a busy Sunday and the attitude of the people working there was poor.
Laura S.
Rating:
5.0
Customer did not leave a comment.
OWEN F.
Rating:
5.0
In-person customer service, from check in to return, was friendly and organized. It is always easy to interact with Uhaul employees at this location. Management and staff at this location should be commended.
Keith A.
Rating:
5.0
I don't think any improvement needed at this time.
CP J.
Rating:
5.0
Customer did not leave a comment.
SIMONE ANDRENE R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QEMDRIM G.
Rating:
5.0
Kind professional staff that made my rental experience smooth and pleasant. Five stars service.
CE-QUANKWIESI I.
Rating:
5.0
In my opinion everything is perfect
PEDROANTONIO P.
Rating:
5.0
Customer did not leave a comment.
ERIC M.
Rating:
4.0
Customer did not leave a comment.
CHARISSE B.
Rating:
5.0
Customer did not leave a comment.
Joel E C.
Rating:
1.0
I will be calling the GM and corporate to discuss what happened.
BRIANP B.
Rating:
5.0
Customer did not leave a comment.
SIGRID H.
Rating:
5.0
Customer did not leave a comment.
MOHAMMADABEDALSA A.
Rating:
5.0
Customer did not leave a comment.
vincent P.
Rating:
5.0
Customer did not leave a comment.
Moises G.
Rating:
4.0
I dont know
AZUKA O.
Rating:
5.0
Customer did not leave a comment.
JAMAL H.
Rating:
3.0
IF I HAVE A 9.A.M. APPOINTMENT. I SHOLD NOT HAVE TO STAND ON LINE FOR 2 HOURS TO GET A TRUCK AND THEN DONT HAVE ALL THE EQUIPMENT NEEDED FOR MY MOVE! THIS IS HORROIBLE TO THE CUSTOMERS THAT PAY.
Tara H.
Rating:
5.0
The front desk lady was very kind and helpful
ALLAADNAN A.
Rating:
5.0
Customer did not leave a comment.
JAVIER J A.
Rating:
1.0
wont allow to update my contact#
PATRICIA K.
Rating:
3.0
Customer did not leave a comment.
ROHANELDIEGO L.
Rating:
5.0
Nice service ðŸ‘
Ronald S.
Rating:
4.0
Customer did not leave a comment.
CHRISTINA A T.
Rating:
5.0
Never been disappointed
CHARLES S.
Rating:
5.0
Aside from dealing with the text messages and emails. I am not too good in this area. But with the step by step directions I got it relatively simple. U haul is always my go to rental and the white plains road staff us great. Leave all as is
KEVIN F.
Rating:
5.0
Customer did not leave a comment.
REMELLC M.
Rating:
3.0
Customer did not leave a comment.
Glenroy C.
Rating:
5.0
Customer did not leave a comment.
JIAYONG X.
Rating:
5.0
The girl that took care of me was amazing and very helpful!
EVELYN T.
Rating:
2.0
Took about 2 hrs in phone calls and transfers to change our drop off location, when we finally got someone it took him about 2 sec to do but good luck getting in contact with anyone. The app is horrible when you want to drop off aswell....sticking with penske
TUANA H.
Rating:
5.0
Estubo muy bien no tengo ninguna queja al respecto.
fernando c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HEURYSJ U.
Rating:
5.0
Customer did not leave a comment.
Carmen R.
Rating:
4.0
The customer should have parking space for longer time
Solange B.
|
Overall Experience
Rating:
5.0
Make sure the tires are filled with air
JOSEPHJ M.
Rating:
4.0
Very outstanding people, place was very clean an quiet,
I will be back wen am ready again ,thank you very much for service.
MIRIAM S.
|
Overall Experience
Rating:
3.0
It took me a little over a week to get the truck that I had reserved. Then when I went to get the truck the price that was given online when I reserved the truck went up nearly four times the price even if as the on sight in person claimed online was just an estimate given. First time when I initially went in to get the truck it was roughly twenty dollars over charge, but the truck as well as equipment wasn't available. The second time I went in there the price doubled and the truck with the equipment needed wasn't still available. The third time after making another reservation as well as speaking to a representative over the phone located in a whole different state I was given the initial price that was given to me online for the days that I needed it for. But when I went back into the same office site to pick up the truck with the equipment I ended up paying four times the amount and went I returned the truck and equipment I had to pay over twelve times the amount. All I can say is they're making a killing, because they're the closest by location as well as company. But their prices advertised is not what you pay. Was more pleased with the fact that they didn't give me a messed up truck like they did in the past where the battery was not good and would keep shutting off, a broken key that came off in the truck or the rear tire having a slow leak. I only go to them for convenience.
Kaim C.
Rating:
5.0
The manager and Rudolph was wonderful my mom use to be an employee their and she passed away and I was renting a uhaul to donate your items and they were wonderful they helped me and super courteous. Thanks to them at this location
NYREE H.
Rating:
3.0
I would like to receive my recipet..
GARY AMBRUCE D.
Rating:
4.0
More staff, more available equipment, longer hours open (until 11pm)? Also a grace period if you return the car a few minutes past the 23-24th hour of rental.
AVRAHAMJOEL N.
Rating:
5.0
Customer did not leave a comment.
DONALDL H.
Rating:
2.0
Continue doing what you are doing at this location. Customer service was excellent. Front desk representative was very pleasant and helpful, also the guy who checks you out when you get back.
Earline G.
Rating:
5.0
Customer did not leave a comment.
OQENOA H.
Rating:
4.0
Customer did not leave a comment.
Deley L.
Rating:
5.0
Customer did not leave a comment.
ANISG A.
Rating:
1.0
The attitude of the workers. The person preparing the vehicle just seemed frustrated and distracted and not speaking directly to myself the customerI didnt know which vehicle until I pressed the key panic button, also the receptionist at the counter. She asks for a secondary number I give it to her and she rudely cuts me off in the middle of it saying another number!! My Wife and my number start off with the same first 5 numbers. Then She asks me for a 3rd contact number. WHAT REASON IS A 3RD NUMBER NEEDED?? Can someone please explain this? I rented the vehicle for less than 3 hours and 1.5 hours into this the store was closed. I made an online account already however I was even told a different price. Maybe everyone was having a bad day but at least play it off!!
Joseph B.
Rating:
5.0
Customer did not leave a comment.
RICKEY H.
Rating:
3.0
Service was ok. But truck had no suspensions. Very little bump felt like a disaster. They need better trucks
PHILIP M.
Rating:
5.0
Customer did not leave a comment.
EMMA R.
Rating:
4.0
Long waiting but rhe lady at the counter was helpful.
RAFAEL N.
Rating:
5.0
Customer did not leave a comment.
SUAD C.
Rating:
5.0
Customer did not leave a comment.
RAMON R.
Rating:
5.0
Customer did not leave a comment.
JIAYONG X.
Rating:
4.0
Customer did not leave a comment.
Rashaad B.
Rating:
5.0
The parking lot needs to be lit better, I was trying to take photos for the app but there was not enough soft light available from the current fixtures to get good photos. Or upgrade your photo software in the app to have a longer exposure in the dark. So more light gets in to get a good photo.
LUCIAN LYNN F.
Rating:
5.0
Customer did not leave a comment.
EULALIO R.
Rating:
5.0
Good staff excellent service
MARLONS G.
Rating:
5.0
Customer did not leave a comment.
CHARMAINE M S.
Rating:
5.0
There's some great employees behind the desk at this location without any Air Conditioning,l would hope that it is repaired ASAP, it's such an inconvenient to customers and employees.
GEORGE L J.
Rating:
4.0
Customer did not leave a comment.
Asinda G.
Rating:
5.0
Customer did not leave a comment.
SIRMARY R.
Rating:
4.0
The agent in the office needs to be a little more patient with customers. She was a little rushed and needs to understand that if we had all the information we would not need her. It would be helpful for her to be more customer centric
I would improve the customer service the young lady at the counter was very unprofessional her attitude was not good. She must be more friendly and compassionate with customers. Honestly her attitude sucked. Other than that everything else went great.
Tonita Q.
Rating:
4.0
Customer did not leave a comment.
XAVIERP P.
Rating:
5.0
Customer did not leave a comment.
Jinny P.
Rating:
5.0
Customer did not leave a comment.
RICKEY H.
Rating:
5.0
Nothing ,Good service, I went in and out fast!
CARLOS P.
Rating:
2.0
I rented a truck on the 13 of May in the morning. The attendant outside was more concerned with his friends hanging there outside the yard than helping. Tall dark skin. As I asked him a question I was replied “ I TOLD YOU TO DO THIS “ very rudely On the 14 of may I was helped by a heavy set gentleman which was an extreme opposite. Aware of the needs of the customer and very quick to respond with smile and service on rental and return.
Francisco C.
Rating:
5.0
Customer did not leave a comment.
RENEE T.
Rating:
4.0
Easy process clean truck
DANIEL Q.
Rating:
4.0
Your current customer service needs improvement. Was not welcoming at all.
YESY G.
Rating:
5.0
Customer did not leave a comment.
DERRICK S.
Rating:
4.0
Office clerk could be more polite! Not everyone is from the ghetto and needed to be treater in disdainful manner
MEL M.
Rating:
3.0
Customer did not leave a comment.
DUCAL D.
Rating:
3.0
The associate who took care of us forgot to keys to the truck. My husband thought that the parking lot attendant must be providing them. Apparently that wasn't the case.
We just made it back before 7pm, but the associate locked the door.
KENNETHA M.
Rating:
2.0
Customer did not leave a comment.
Emma S.
Rating:
2.0
Lack of customer service
WAJIED H.
Rating:
5.0
Customer did not leave a comment.
BERNARDP M.
Rating:
5.0
Customer did not leave a comment.
Phillip R.
Rating:
4.0
Truck needs maintenance
Curtis B.
Rating:
5.0
Customer did not leave a comment.
LOUIS H.
Rating:
4.0
Every thing up to standard so far no fault up to the moment
NORMAN F.
Rating:
3.0
More opened registers, better trained staff at the registering desk. Self checkout for items?
INDIANAF H.
Rating:
5.0
Customer did not leave a comment.
BERNARDP M.
Rating:
4.0
Customer did not leave a comment.
RUGGERO F.
Rating:
4.0
N/A
BRIAND W.
Rating:
4.0
They would get an excellent except for everyone should have a 24-hour access without additional fee and
Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊
www.knowGod.org
KARL ANTONIO B.
|
Overall Experience
Rating:
1.0
I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o’clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I’ve noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I’m a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse
JOSE MARTIN P.
|
First Impressions
Rating:
3.0
My experience was great, and the Manager Ms. Lawrence was so helpful and understanding
DUMISILE K.
|
Overall Experience
Rating:
3.0
The only negative is the line in the store gets extremely
Long and there’s usually only one or two people working. Y’all need to expand. Business seems to
Be booming for you.
Tiffani B.
|
Overall Experience
Rating:
2.0
My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy.
Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.
Zakiyyah A.
|
Overall Experience
Rating:
5.0
No comment.
CYNTHIA I C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rooambert B.
|
First Impressions
Rating:
5.0
It Was Good...
VINCENT V.
|
Overall Experience
Rating:
5.0
Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍
Alfonso E.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nefize B.
|
Overall Experience
Rating:
4.0
The service was good , but the manager wasn’t she was rude.
Diana A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VARAHN C.
|
Overall Experience
Rating:
5.0
Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.
Khyl S.
|
Overall Experience
Rating:
3.0
I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.
JUNITA S.
|
First Impressions
Rating:
5.0
The facility is spotless, safe and secure.
Linda E.
|
Overall Experience
Rating:
5.0
Good service
Mark H C.
|
First Impressions
Rating:
2.0
Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!
DARRYL W.
|
Overall Experience
Rating:
5.0
Always a pleasure doing briskness at this location .
Ericka B.
|
Overall Experience
Rating:
3.0
Staff needs some training on Uhaul processes.
CHARLES A.
|
First Impressions
Rating:
2.0
Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY
Carla H.
|
First Impressions
Rating:
5.0
Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good
Maria V.
|
Overall Experience
Rating:
5.0
The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.
DAMARIS V.
|
First Impressions
Rating:
1.0
Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.
RAFAEL T.
|
First Impressions
Rating:
5.0
The salespersons both here and in South Carolina were exceptionally kind.
Cheryl S.
|
First Impressions
Rating:
5.0
Excellent customer service. U-Haul knows how to take care of all my moving needs!
Alexis A.
|
Overall Experience
Rating:
5.0
The manager and staff where well trained and very nice.
KEVIN C.
|
Overall Experience
Rating:
1.0
I rate it poor only because of the manager.
The general manager at this location is the most disrespectful person i have encountered in a business place.
I would not recommend for that reason.
lisa j.
|
Overall Experience
Rating:
5.0
The young lady handled everything very professionally.
Bessie F.
|
First Impressions
Rating:
3.0
A little pricey
NELSON C.
|
Overall Experience
Rating:
5.0
The staff were great.
SHUSHAUNNA B.
|
First Impressions
Rating:
5.0
The staff were all helpful
KINGSLEY A.
|
Overall Experience
Rating:
5.0
Great customer services and the ladies are very pleasant and beautiful
ALEX A.
|
First Impressions
Rating:
2.0
Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.
Efrain R.
|
Overall Experience
Rating:
1.0
Worst staff and location ever
Josedna R.
|
Overall Experience
Rating:
5.0
The staff was friendly and helpful.
I will go back if I need another service and recommend friends and relatives too.
KINGSLEY A.
|
First Impressions
Rating:
5.0
The manager and her staff's is always welcoming and understanding.
Lucien R.
|
Overall Experience
Rating:
4.0
The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing.
Thank you
Veronica S.
|
Overall Experience
Rating:
5.0
Good service
ALLAN F.
|
First Impressions
Rating:
5.0
The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!
Ericka B.
|
Reservation
Rating:
5.0
Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul