Customer Reviews for U-Haul Moving & Storage at Canton Rd

2,157 reviews

2800 Canton Rd #2000   Marietta, GA 30066

(678) 810-1141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(678) 810-1141

2800 Canton Rd #2000
Marietta, GA 30066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone at this location was super friendly and professional. I thought I needed a much bigger truck however they assured me the smaller truck would be ample and it was

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

ANDREI S. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

You are placing your employees in danger when they have to stand between a towing vehicle and a trailer to hook up the equipment. This could be completed in a much safer way.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Jalen R. 
Rating:
4.0

Transmission was slipping. I have not received a final bill statement.

DAVID R. 
Rating:
4.0

Staff is helpful, courteous, and quick. The truck was in good shape and drove as expected, however the cab smelled like urine and cigarettes and no amount of Lysol made it tolerable. I used the truck anyway because timing was crucial, but the smell was baaaad.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

STACEY K. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
1.0

I had a terrible experience that cost me extra money.

Desiree J. 
Rating:
1.0

The representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.

Desiree J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
5.0

The return procedures using the phone needs ot be eliminated or simplified. Had a rep. walk me thru my settings, which were set correctly for my phone. your server still couldn't pick up my location. waited on hold for an hour to get further instructions, no one answered.

Troy J. 
Rating:
5.0

Very easy and quick to rent a trailer, I started to hook it up and the young man stoped me saying I'll get that for you. Return was quick and easy as well. This will be my new go to U-Haul store!

MICHAEL W. 
Rating:
5.0

Outstanding customer service!

SIMEON P. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD W. 
Rating:
5.0

Perfect

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

HERSCHEL B. 
Rating:
5.0

M'y Expérience was Perfect Keep up thé good Work

Marshell K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

The staff was nice , professional and friendly yet the truck I rented was not properly maintained and stopes working mid move. Had to unload and return the truck to come find out they had no other truck available. Worse I still had to pay for the truck even though it was not working properly and still had to find another one since they did not had any available in the area. Terrible experience with u haul. So bad I might just stick to budget and that says something.

CHRISTIAN P. 
Rating:
5.0

Spoke with two different people when I went in to reserve the van & when I went to pick it up. Very pleasant & professional. Am renting a 15 ft to drive out to California when I move. Assured me I would have a newer truck with less mileage.

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
4.0

I topped off the gas to half tank as asked was was charged $8.00 for an additional 2 gallons. Totally unacceptable.

THOMAS C. 
Rating:
5.0

Store is very well kept and very clean truck. Much better than i experienced at other locations.

Cedric K. 
Rating:
4.0

Personnel were very service oriented and worked quickly to ease pickups and returns.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The staff at this location did an excellent job. The truck was ready and the whole process was quick and easy. I would recommend using this location for your truck rental needs.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
4.0

Customer did not leave a comment.

eric C. 
Rating:
5.0

Good service.

PEGGY N. 
Rating:
3.0

Need a bit more maintenance to the vehicle, sun visor lose, side mirror lose, Passenger side airbag cover broken, ABS light on the dashboard but everything very clean and ready to go.

Paulo L. 
Rating:
1.0

Be honest about charges for the rental. Don't say one thing then do another, Worst experience I've had as a customer in many, many years.

John P. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

ALVIN V.  |  First Impressions 
Rating:
3.0

The guy Who take care of me was very kind, but the manager, she was a littler rude. When first time when i get in to the store i ask her questuons about the open trailer and she act loke i should know the information already. So a went out side and when i came back the nice guy help me. When i drop off the trailer, i park the trailer on the same place a pick up and she told me,' the next time i drop a trailer sgould be on the front ,' i think she should be there for help and sale no for argumentación. Thank you

JENIFER C. 
Rating:
5.0

Customer did not leave a comment.

ALVIN V. 
Rating:
1.0

We were pre judged in my opinion through the lady who I believe is the manager on site. My partner and I came in to rent a truck for a few hours my guess is she looked at two African American males one with dreads and got a pre notion that we would A. Not bring the truck back on time B. Not put any gas in it. And C. Leave it a complete mess. Neither of which happened but she tried to charge us the price of the rental for 25 miles plus a deposit which equaled around $161. after leaving the site to gather the rest of the money we returned only to be taken care of by another employee who was able to get us the truck for $100. I don't know what kind of business this lady is running but she looked at my partner and I as if we were not needed and couldn't be trusted! I WONT BE GOING BACK AND ILL GLADLY DETER ANYONE I KNOW FROM GOING AS WELL.

Jerrod K. 
Rating:
5.0

Small hole in roof allowed rain in soaking mattress & couch pillows.

Tucker S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

The truck we reserved was not returned by the previous renter. Staff went above and beyond to find another truck and considered that we had paid movers standing around because of the delay. Jason Hamlin handled this with grace and professionalism that is much appreciated. Our move resumed well. We will continue to rent from UHaul! Thank you for empowering staff to get things done in a hurry!

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
3.0

Followup on customer complaints. I requested a discount at the time Of checkout because i paid for a truck with a malfunctioning AC. Have nnot heard back.

Quinn F. 
Rating:
4.0

Need to have a customer service representative in the showroom at all times, while the technicians handle the equipment needs of the customers. Had to wait for some time for someone to handle our needs in the showroom.

Herman J. 
Rating:
5.0

Customer did not leave a comment.

TYREE B. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

I was very happy with the installation and service. The supervisor on down treated me great. I would recommend coming here if you need a U Haul or supplies.

jim G. 
Rating:
5.0

Lanina is very professional and personable. Thanks!

DAVID R. 
Rating:
5.0

The staff was very much humanitarian thank you so much for your location

ELAINE B.  |  Overall Experience 
Rating:
5.0

The staff was friendly and extremely helpful in helping make sure I had everything I needed.

SANDRA G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

be in the office when customers arrive

DONALD K. 
Rating:
5.0

Timmothy Sandoval provided great customer service both times I visited. He was busy on the lot when I came, but he stopped what he was doing to come help a customer. I like the attentiveness to customer needs. He is a great asset!

John W. 
Rating:
5.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

Lutrease R. 
Rating:
5.0

Customer did not leave a comment.

HUGORIGOBERTO P. 
Rating:
5.0

The outside wasn't as clean but the inside was very clean.

MARCUS W. 
Rating:
5.0

It was a great experience as expected as I have used this location before.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Nina was very professional and personable.

Elizabeth C. 
Rating:
2.0

The person who hooked up my trailer did it incorrectly. The hitch was not fully connected and was about to fall off while driving. I would not recommend this location as they appear to be untrained.

JENNIFER B. 
Rating:
4.0

At 1rst I was a little anointed, because I had reserved a few days ahead of time then when I when my to go pick up my truck they didn't have it, 🤦‍♀️🤦‍♀️ So they sent me to another location that was 15mins out of my way that had a 1way truck. Now this place there was a young man that was really nice and professional! He did his job. So my drop of was near my house & once I brought my truck in I was assisted right away. So yes I would recommend, I was annoyed but they made up for it & was professional about it.

Jeanette S. 
Rating:
5.0

Everyone at 2800 Canton Rd. was more than helpful, BUT after not getting the truck that I had reserved from the original pickup location and the crew not being professional and not wanting to help in any way really upset me. This is not the way Uhaul treats they customers. please retrain the people at 2951 NE EXPWY Chamblee, GA 30341.

Cal B. 
Rating:
3.0

Brought back the haul an hour early, didn't put in gas, but really $25. Definitely price gouge me. $10 would have been just fine.

Shanekia A. 
Rating:
5.0

Very friendly and accommodating

DONALD K. 
Rating:
5.0

Nina was unbelievably helpful. She has a great personality and seeks to make the rental experience smooth and understandable for the user. Thank you, Nina!

TRACEY C. 
Rating:
5.0

Best location in Atlanta!

April M. 
Rating:
5.0

Customer did not leave a comment.

CHAPPEL B. 
Rating:
5.0

I had a great experience and wouldn't change anything. Great service!!!

Michael O. 
Rating:
5.0

They did a great job ,the price was great wiring harness hidden very well GERAT JOB

Lonny G. 
Rating:
5.0

There is always room for improvement, but I can't think of a thing that this store needs to do. I stopped in to make a reservation for a pickup truck and it was ready as promised at the time promised. service was excellent. ( This was the second time using this location.)

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

Narchar B. 
Rating:
5.0

Pick up was great

Toney F. 
Rating:
4.0

Customer did not leave a comment.

kJatika Furtick W. 
Rating:
5.0

The person at the front desk was super helpful and nice.

Megan S. 
Rating:
3.0

The truck was easy to drive and the bed of the truck was clean and easy to pack and unpack. A major thunderstorm suddenly popped up while driving. Even though the windows were tightly closed, my entire left side was totally drenched as water poured into the truck because there was no good seal at the top of the window. Thank goodness no water got into the bed of the truck. Additionally, we had no food, but there were ants in the passenger area of the truck.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Keep up the good customer service

CLAUDE F. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

keep up the good job

EMMANUEL K. 
Rating:
1.0

Have better customer service. I will never rent from uhaul again. I'm also gonna tell my family not to rent from uhaul. It was the worst experience ever. My truck broke down 6 times n when they sent the mechanic he couldn't do nothing bc the check engine light would be gone off. I had paid for movers n they went over there time bc the truck kept breaking. Then the manager was so rude. I have a storage with yal n after this month im clearing it out bc yal will never get my money again.

Nikeya J. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
4.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

The return process was rough to navigate on windows edge browser. I couldn't share my location at all. I had to download Google chrome and it when very smooth after I did the price was awesome and I got my tasks done. Extremely good customer service too, I was in and out in about 5 minutes…. Love it! Thanks U-Haul at 2800 Canton Rd #2000 Marietta, GA 30066!

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

Lauren N. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Nothing. Awesome location, lots of inventory. Your staff is smart, friendly, professional. Wish more businesses were like this one. Customer forever!

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

La Nina Khayyam was absolutely fantastic. A pleasure to work with. The u-haul location we went through was extremely clean. The truck was perfect.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Lucas D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANE B. 
Rating:
4.0

I didn't like it that I was sent to a location that did not have a truck and I was on a time schedule so I had to drive to another location to pick up another truck the people there were very nice, but they let you keep the truck for 24 hours to make up for the inconvenience which was great because I needing it longer because of traffic.

Rachel S. 
Rating:
5.0

Good representatives at this location.

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

The Canton rd location was wonderful!!! We went to the storage center on north Cobb parkway first, where we had reserved a trailer 2 weeks before. They did not have a trailer at all. We went to Canton rd and the man there was so helpful.

Renus G. 
Rating:
3.0

The consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.

Louis W.  |  Overall Experience 
Rating:
5.0

The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY P.  |  First Impressions 
Rating:
5.0

Everything was quick and efficient.

Ronald P.  |  First Impressions 
No reviews have been submitted for this location.

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