Customer Reviews for U-Haul Moving & Storage at Capitol Ave

4,417 reviews

755 Capitol Ave   Hartford, CT 06106
(Btwn Forest & Sisson)

(860) 527-5251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(860) 527-5251

755 Capitol Ave
Hartford, CT 06106
(Btwn Forest & Sisson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The manager and assistant manager were very helpful.

Stephanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
1.0

The agent was not answering my questions and was kind of disrespectful. Will not recommend this service for any friends. This place needs ne agents that can help customers. Overall very bad experience. -10 rating

GANESH B. 
Rating:
5.0

The women who work at this location were knowledgeable, friendly, and helpful.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Linette A. 
Rating:
4.0

Customer did not leave a comment.

ROCCO M. 
Rating:
5.0

Great service

GARFIELD C. 
Rating:
5.0

This location has competent, courteous and very helpful staff.

John Rockwell A. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
4.0

Customer did not leave a comment.

DINO C. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Nothing, great service

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

CAMRY M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Process was quick and easy. People were courteous and helpful. Truck was clean, easy to drive and gas efficient.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

KYLIE S. 
Rating:
5.0

Display the same abilities to assist each customers, which shows empathy , accountability and professionalism.

TRUDY L. 
Rating:
5.0

Customer did not leave a comment.

MARILYN C. 
Rating:
5.0

Customer did not leave a comment.

JoShonda G.  |  First Impressions 
Rating:
5.0

I would say that the mobile system should show up on phones at least one hour prior to rental time. I did not get a message so wound up going inside and asking for help. Fortunately the person at the desk was an excellent employee who had me in a car in 5 minutes.

ROGER D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

JEVON P. 
Rating:
5.0

Customer did not leave a comment.

NAIHOMIE G. 
Rating:
5.0

van smelled strongly of animal urine; otherwise excellent experience

NANCY K. 
Rating:
1.0

Customer did not leave a comment.

ELAMIN E. 
Rating:
5.0

Can't think of a thing -- this is a very well-run establishment.

KRISTA T. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Chastidy was amazing.

GLADYS A. 
Rating:
5.0

Customer did not leave a comment.

Zamirbek M. 
Rating:
5.0

Customer did not leave a comment.

ESEQUIEL D. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Mention the Environmental fee, gas refill and additional fees on the website when people are making a reservation so they have clarity on what they need to pay.

FULTON D. 
Rating:
3.0

Customer did not leave a comment.

Carlos D. 
Rating:
1.0

One employee is not enough

JUDEMIS S. 
Rating:
1.0

I rented the truck and put gas on it and returned it and now they charge me 30 x go to put gas on it plus 27 gas when I deliver it just like they gave it to me.

RAMON R. 
Rating:
4.0

Nothing very nice!!

Reginald F. 
Rating:
4.0

Customer did not leave a comment.

SRIVATSAN B. 
Rating:
5.0

Nothing. Always recommend to have a reservation.

HELEN G. 
Rating:
2.0

Customer did not leave a comment.

Sayonara C. 
Rating:
1.0

The manager is on his own time he picks equipment parked in the. Back of the. Lot wasted hours of my time get people who care by paying don't be teaching new employees ur bad habbits

SOREN W. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Provide more and updated information on towing a trailer e.g.what to expect/ what are normal noises

Joan S. 
Rating:
2.0

reservation was changed from preferred location close to home to more difficult to reach downtown Hartford location

PAUL U. 
Rating:
5.0

Very friendly attendant Pete and he made sure I had calculated all mileage as close as possible to my travels. Thanks for taking the time !

Janelle G. 
Rating:
5.0

All good. This is a very well run uHaul center. Thanks!

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Marlyn M. 
Rating:
5.0

The people I interacted with were very friendly, professional and knowledgeable. Well appreciated.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
2.0

When I received my first truck, the Ac was not circulating air inside the cabin it was only directed at the windshield. When I showed it to female employee of the Uhaul. She brushed me of saying Ac will kick in after a while. She was over confident and didn't try to look at the issue at all. She was rude and was assuming answers. Then I showed it to the other employee of the Uhaul and he realized that the ac was not circulating the air inside the cabin. So he gave me a new truck. Many times the gas volume is not what it says on the paper.

venkat G. 
Rating:
5.0

Staff was welcoming! They care about their customers!

ALBA D. 
Rating:
5.0

Customer did not leave a comment.

FELIPE P. 
Rating:
5.0

Anthony was very helpful and professional. He definently knew how to handle the customers in a calm manner. It was nice to see someone that actually knew how to do their job. He was quick and efficient. I would use this location to rent from again.The lady I spoke to was helpful as well. When I couldnt get the equipment returned in time she was able to extend my rental another day without a problem.

KELLY B. 
Rating:
5.0

Nothing your customer service is very professional. Keep the good work.

DIANA G. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

I've been a customer of yours for years and it's always a pleasure. Keep up the good work and customer service.

PAMELA P. 
Rating:
5.0

friendly an helpful employees 👍🏾

DONNETTE F. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
4.0

The staff was very friendly, but they are understaffed, so it was a bit of a wait. I appreciate that they did extend the time I had the truck for. Overall, I enjoy using this location as it's one of the larger ones and there are always trucks available to reserve.

RICHARD F. 
Rating:
5.0

The roof of the truck was leaking and are cargo got wet.

George K. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Very helpful

THOMAS L. 
Rating:
5.0

The right size truck was not available. I had a smaller truck than I reserved. I HAD TO MAKE TWO TRIPS AND MY STRATEGY TO MOVE ITEMS FOR MY BUSINESS WAS TURNED UPSIDE DOWN. I WORK VERY HARD IN MY BUSINESS AND THIS MADE MY WORK TWICE AS HARD. I'M A REGULAR CUSTOMER....FOR NOW

DALLAS R. 
Rating:
3.0

Customer did not leave a comment.

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

Khadijah H. 
Rating:
2.0

I had a U-haul reserved, and it wasn't there when we got there, asked the place how to get the $50 and they couldn't do it, had to rent a second one, and we were lucky it was available 3 hours later then the one we had reserved. Check my account and see the rentals, give me the $50 and I'll give you a better review, if not, I will never use your service again, and make a public review. Not a threat, but I almost couldn't move and it was a horrible experience.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

SURAJ I. 
Rating:
5.0

Don't change anything keep doing what you're doing you guys are awesome all of you guys

SANFORD W. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
4.0

Customer did not leave a comment.

Wilfredo O. 
Rating:
5.0

Nothing

David D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
2.0

My return time was 530 and unfortunately I was moving everything on my own. Didn't use not even 5 dollars in Gas and only use about 5 miles and needed extended to 7pm so thats 1 1/2 hr extension and they charged me 46.00 for that hour 1/2. I will NEVER rent. It's a rip off

TAISSA R. 
Rating:
4.0

Customer did not leave a comment.

ABHISHEK K. 
Rating:
3.0

Customer did not leave a comment.

LATOYA C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO V. 
Rating:
1.0

I adjusted my pick-up time by an hour and somehow that made me lose my entire reservation. I had to rent a vehicle too small and consequently was unable to finish my move in one trip.

DANTE G. 
Rating:
1.0

Waited in line for 1 hour to pick up my reserved trailer.. Customer agent was not trained on your system. Only one window open for customers. Unacceptable.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

GLENN O. 
Rating:
5.0

Although I waited for close to an hour bc the rental I requested was not available, Frint desk Kevin (?) at 7:30 am was Apple to accommodate me. Very professional and pleasant. Each time I called I got helps. A few times they did give me incorrect responses but the overall experience was great. I think since the ve hike I requested wasn't available they should have at least given me the price of the ve hole I wanted. The did give me extra miles but I ended up paying more than I wanted. Thank you!

MAGALY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLESHENRY H. 
Rating:
5.0

No improvement necessary. It was very rapid and effecient. Couldn't have adked for better.

EDNA N. 
Rating:
5.0

Customer did not leave a comment.

EDWIN V. 
Rating:
3.0

Well to start I had made a reservation and when I went to pick it they didn't have my truck so I had to get a van and take more trips which I spent more time and money on moving it was so upsetting they need to do better with this. I'm so upset.

CRISTY M. 
Rating:
5.0

Nothing for the moment

GALEN D. 
Rating:
5.0

Customer did not leave a comment.

GEROUND K. 
Rating:
3.0

When I dropped my truck off I had more gas in it then when I left and when they checked me in they charged me for two gallons of gas. I had to wait 20 minutes for a manager to show up to reverse the charge.

Kory B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

All are OKAY

Dia A. 
Rating:
4.0

They need to explain better when you bring back the Stuff how to make the online for don't charge the 20 dollars extra

FELIX A. 
Rating:
5.0

Customer did not leave a comment.

KAMI W. 
Rating:
5.0

Customer did not leave a comment.

GILMAN P. 
Rating:
1.0

I wasn't greeted properly for this transaction and was not impressed with the Uhaul manager's personality. He was a bit rude.

Venkat G. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
5.0

The Uhaul Mobile App didn't allow me to upload photos of the truck upon my return to the location. I then called customer service which left me on hold for about an half hour. I eventually hung up the phone and tried the return process through the website which worked. This was an incredibly frustrating process and would like to be reimbursed for the last hour it took me to return the 10' Truck.

JEAN-MICHEL CHRI F. 
Rating:
3.0

Improve wait times. Picking up took 90+min from my arrival and returning I waited 20min until I realized I could do it all myself online

Dustin P. 
Rating:
5.0

Excellent customer service! The best I've ever had at a U-Haul location.

JALEESA K. 
Rating:
5.0

Excellent service

Lisa P. 
Rating:
3.0

I tried the phone based check in. Worst experience of my life!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Consandra D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maricely A.  |  Overall Experience 
Rating:
3.0

Good with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.

TIANJDRA M.  |  Overall Experience 
Rating:
2.0

I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.

Efrain A.  |  Overall Experience 
Rating:
5.0

All the staff was very helpful an kind

Troy T.  |  First Impressions 
Rating:
5.0

The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you

Cathy T.  |  Overall Experience 
Rating:
4.0

U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.

Earl B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M.  |  First Impressions 
Rating:
5.0

Keep up the good work.

alvin h.  |  First Impressions 
Rating:
4.0

Only issue is that there was a truck blocking access in the unload area.

Josue C.  |  First Impressions 
Rating:
3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

olivia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  First Impressions 
No reviews have been submitted for this location.

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