Customer Reviews for U-Haul Moving & Storage at Clackamas Town Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clackamas Town Center

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Spencer M. on

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Tracy W. on

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Austin S. on

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Antonio L. on

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Vehicle in excellent condition. Mileage rate is high. There are better deals out there.

Ron F. on

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Very friendly and helpful.

Joaquin P. on

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CARLTON H. on

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Carl was exceptional in helping me get checked in even though I arrived back at the location 5 minutes after closing time. Carl’s excellent customer service will bring me back to this location for my next rental.

Dana W. on

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Lisa N. on

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David D. on

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was my first time using the mobile check-in/check-out service. was relatively easy to work through. will not hesitate to use it again in the future.

Hussam A. on

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Risha F. on

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kevin j. on

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I was apprehensive at first with the after-hours return process on my phone but it turned out very simple. Glad to do that again.

Shawn A. on

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Maria G. on

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Emily M. on

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Thank you Happy Valley U-Haul Team!!!

Raul V. on

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Thanks

Alexis Nicole B. on

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Emily M. on

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Thank you so very much Happy Valley U-Haul! Your people are awesome!

David N. on

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Nothing; it was all good.

gene t. on

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Raul V. on

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Management very helpful and made this rental process very easy.

Vivian P. on

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It went smooth and easy, I cannot think of anything to improve the service.

Keith B. on

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show old people how to use the radio...? But the whole experience of truck rental and car haul trailer was so easy....

Jezzabel M. on

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jack w. on

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I scheduled installation of a tow hitch. Went I dropped car off at the scheduled time which was 12 days later and was told by the Manager that the hitch would not be delivered until 11:00 AM that day and the car would be ready around 3:00 PM. I did not believe the manager when he told me this little story. The installer did a good job, but the scheduling was very bad.....

Michael B. on

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Steve B. on

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jim p. on

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Nellie H. on

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scott d. on

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Phyllis N. on

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We use this location about every 2.5 to 3 months. They have been very good again this time even though it was a holiday weekend and a number of people had not booked on line so they may have had a different experience. Overheard one lady complaining because it took them so long to get a vehicle but they had not booked on line and did not seem to have all the appropriate ID.

Sebastian F. on

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JOAN B. on

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The gentleman that waited on me was very nice. He made it easy for me.

robert w. on

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Good Folks

Alan C. on

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Manager and employees are friendly and helpful.

Loretta J. on

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Waited most of the time just to pay for my storage 🙁

William l. on

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Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.

Kasheeve W. on

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Good team they will take care of you.

JON W. on

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Great customer service Everytime I go in

Tyler G. on

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Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.

Erika S. on

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They were really nice and I had a great experience. I'd use the Uhaul box again.

Derrick M. on

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Great

jennifer b. on

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This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.

Darlene B. on

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The largest unit was 10x10x11. I needed a bigger unit than that.

Raul V. on

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The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.

Emily M. on

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Thanks for all the customer support with our complicated Ubox order!

Emily M. on

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Thanks for all the customer support with our complicated Ubox order!

JOLLENE B. on

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I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.

mary t. on

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great storage and convenient

IXKRA E. on

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I’m a satisfied customer.

MJ D. on

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Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!

Maureen M. on

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regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,

mary t. on

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Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!

barbara J. on

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I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~

Karen H. on

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Thanks

Alex B. on

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I was given the wrong information about what I was actually getting.

lyla m. on

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All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!

Dan E. on

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Competent; service-oriented; efficient; reliable; careful; and, expert movers

hallie s. on

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Easy and helpful, thanks!

Martha h. on

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Very friendly and convenient

Carey S. on

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I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.

Cindy G. on

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Great customer service

jonathan g. on

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Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.

Steve M. on

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The computer system was down frequently. Otherwise all went well.

TIFFANI J. on

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McKenzie was awesome!!!

JEANINE R. on

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Thank you for keeping my belongings safe and secure for the last three years.

Carol A. on

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The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.