Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Colonel Glenn

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Merry K. on

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The dolly was missing from the truck but we were still charged for it.

Sherry S. on

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Customer did not leave a comment.

Lonnie H. on

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My gas hand was on half but when I get to get my refund two days later they said it wasn’t and it was

John W. on

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No improvement necessary. Flawless.

WINDSOR W. on

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Use these folks often. Great service everytime

Hilary B. on

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No improvements needed! The customer service was my favorite part of the experience. Gina was courteous and helpful through every step. I would use/recommend this location solely based on her (but everything else was good too)!

Brandie B. on

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Customer did not leave a comment.

Johnathan F. on

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Kind of a busy street, was hard to get out of. Service was good though.

gerald g on

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Very helpful staff

Joe J. on

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Customer did not leave a comment.

tina f. on

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Inform customers that taking U-Haul insurance is optional.

rob j. on

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Helpful and friendly staff...

Arthur C. on

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Ramp on truck broken

Winsley H. on

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Thank you for working with us

Shavonda J. on

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was very pleased with the friendly, courtesy of your Employee!!!/ Employee"s

LORINE C on

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Services was adequate. Prices kept increasing

BARRY P. on

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No complaints.

AGNOLIA G on

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My experience with UHaul for the past several years has been excellent

sherie s. on

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Not the best neighborhood. You scheduled me at the time someone was due back and they were 25 minutes late. Therefore I didn't have time for him to clean it out but it wasn't that bad.

Danielle C. on

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I asked how much a rental truck would be for another day. I was told it would be an extra $30, which made me agree to keep it longer. Instead I got charged another $60+. Your people should know their prices so they won't misinform customers. Because of this, I no longer want to do business with UHaul.

Divine S on

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Moriah was very helpful, friendly and understanding. I will only use this uhaul location going forward. Great service!!

Charles H. on

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Excellent service. Quick and efficient

Sammie J. on

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Customer did not leave a comment.

TRACY S. on

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This truck broke down before we got it off of the uhaul property but after loading all of my furniture in it from the storage building that I also rent from this location. The truck remained loaded but un - drivable for the next 17 hours of my rental. The staff at this location lied to me about the status of the truck repairs while I waited in their office, the truck lights including signals did not work properly, and no one from this location seemed willing or able to assist me with the issues. My saving grace was that a manager from another location here in Little Rock (Geysr Springs and 65th Street, I believe her name was Shannondee or something like that) saw me sitting in the office for over an hour and sought to help me. She went for a new battery, replaced the old battery, and personally got the truck running for me. Please give the manager at Geyer Springs a raise

shelia s. on

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Customer did not leave a comment.

LAURA H. on

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This location was nice and the employees were great. I am however, disappointed with U-hauls plan options. I rented a U-haul for 3 hours using the $19.95 size truck to move some items to storage in ONE trip about 15 minutes away from my house. And somehow I still paid around $98 plus $10 in gas. For THREE HOURS. I will research my options more thoroughly before resorting to u-haul in the future. Especially for moving items short distances.

James D. on

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Kiwanna H. on

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yolanda t. on

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John B. on

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Rebekah T. on

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I rented a uhaul van to empty my uhaul storage unit at the same location. I rented the van from Saturday 6:18 p.m. until Sunday 10:00 a.m. I explained to the rental agent, Shane Curtis, that since the hours of operation were 9-5 on Sunday and I would like to empty the uhaul storage unit at 6 a.m. on Sunday morning that I would need to rent the van Saturday evening. He agreed. I arrived to the same location at 6:30 a.m. to empty the unit and discovered that I had no access to the storage until 9:00 a.m. I waited until the uhaul storage and rental opened up and asked why I was not informed at the time that I rented the van that I would not new able to access the uhaul storage facility. Shane Curtis told me that I needed to pay an additional $10.00 to be able to access the storage facility outside of normal hours. I had no idea. If he had informed me on the front end, I would have paid the extra money or rented the van later. He did not give me extra time and when I returned the van, he informed me since I was late by 30 minutes he could charge me an extra day. I was unable to access the unit until a little after 9 and worked as quickly as I could to get it emptied and get the van returned in less than an hour. Customer Service and communicating with me would have easily allowed this to be a good experience. I will be moving across the country in less than a 2 weeks. I will be using Budget instead and I will never recommend the Uhaul facility on Colonel Glen Road in Little Rock.

Dana F. on

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Front desk guy was nice inexperienced but friendly. However he did not give me the dolly i paid for and also lect the back door to the truck opened. When i called a lady named kathy answered the phone i told hee i had not recieved it and mention the door she asked if i wanted to come back i told them no. It was too far and i didnt have time she said fine ill take it off and hung up on me. Wil not be back to this location

John B. on

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Great staff to assist! Made this experience a great one. Highly recommend!

herbert w. on

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More accurate reading on fuel. I was charged $7.00 even though I fueled vehicle. Drove approximately 24 miles and purchased $5.00 but still charged $7.00 fuel charge. Ripped off.

ORVILLE D. on

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I dealt with a very nice male employee when I decided to exchange truck for a trailer with tailgate ramp as a ramp was not available for rental and I could not reach people with the ramp by phone,,,, it was agreed that I could do so and would have manager reverse charges. For if not I would have went ahead and used the truck, I was left a voice mail the following day from the female manager that she could not do so , therefore , I was idiodically and unethically double charged,,, her name was inaudible on my voice mail.... I did not return her call because I refuse to get in verbal ,upsetting arguements with such people, therefore the charge will be in dispute,,,, I own a business myself (for over 20 years) I am aware of decisions managers can make , and, being charged for both where not necessary.... and , she , or , you would not like to hear what I would say to had we spoke,,,,, have a great day

Darryl M. on

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My experience was outstanding. I appreciate the friendly manager and the high level of customer service.

Kenya W. on

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Spray the trucks out really good for bugs!!

Margie R. on

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Adam T. on

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The only problem I had was, I made the reservation in maumelle because the location is closer to me. I was charged for 36 miles just to pick it up and drop it off. Other than that, the were no problems.

Connor M. on

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MYKEICEYA S. on

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Lawrence W. on

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Zachary W. on

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Rachel V. on

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JAN K. on

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The la.dies in Little Rock were very efficient

tye b. on

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Friendly staff, and went the extra mile to make sure i had everything i needed for my move

ben w. on

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Good experience!!!!

Linus B. on

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Patrick L. on

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Anna K. on

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gwen p. on

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michael d. on

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STEVEN H. on

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SHANTELLA M. on

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Sherry & Tammy were very helpful, & exhibited top notch customer service! No complaints from me!

REGINALD G. on

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Customer Service can be improved!

veronica S. on

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Customer did not leave a comment.

Larry C. on

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VINCENT S. on

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ALMARSHELL B. on

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Lori M. on

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Shirley M. on

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Nothing

Julia N. on

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VERY NICE TEAM. MADE ME CLEAN TRUCK BUT VERY NICE ABOUT IT. TRUCK WAS DIRTY WHEN I RENTED IT BUT THEY HAD NOW WAY OF KNOWING. KEEP UP THE GOOD WORK TEAM UHAUL....

Kelvin A. on

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Carroll W. on

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Great service and working w me on the return too

LaCrystal H. on

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Everyone there was very friendly. I called a few minutes early to see if my reservation was ready and it was. I immediately received another call to ensure they did not miss the first call. I would definitely go back to that location.

Doug B. on

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Customer did not leave a comment.

scott s. on

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LARRY J. on

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Lesley D. on

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felious V on

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I was very pleased with the service, staff and location

jon b on

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Mariah and her orientee were the best uhaul people we have EVER DEALT WITH!!! AND WE HAVE MOVE 19 times in 14 years!! Don`t EVER WANNA DEAL WITH ANYONE ESLE THEM THEM!!!!!!!!

DOUG C. on

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Really friendly and helpful people here. Although not related to this location, I wish the locations close to my home in 72019 stocked these trailers (4x7 utility, 5x8 utility).

Keeshaun B. on

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The truck that I reserved was unavailable. And one of the employees at the front desk was very rude.

MICHAEL P. on

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Excellent staff and experience

Sharon T. on

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Excellent Customer Service!!

KATHERINE B on

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I would like to thank u Tammy and uhaul for being so nice to my aunt thanks for all your help... TY.

DAVID S. on

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Manager was a great help to us, We had a 10 o 'clock appointment but movers were late, She held our truck and gave us additional time to finish the job.

John T. on

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This was the third pick up location I used in the last 6 months. Like the others, it was efficient and friendly and got me on the road without any issues.

TERESA R. on

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A lot, I already put in a compliant

Stephanie R. on

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Good customer service experience very polite and will be happy to recommend family and friends. Thanks for all that you do.

Cary B. on

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Great as always!

John G. on

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Everyone was friendly and very willing to provide the best service possible.

RUTH S on

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Every one was verynice love the vive k eep it up. WoUld recomend this UHAUL

jenilee a. on

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Customer did not leave a comment.

Amanda N. on

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I drove the truck is 35 miles and refueled the car for $10.00. Once the truck was checked in I was told that I owed $49.00 for driving 106 miles. What, no way! Please have your employees to advise renters to be sure they check the mileage before driving off and this will not happen. Remember, the customer is always right. I will never use this sight again or advise anyone too.

lucetta J. on

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Customer did not leave a comment.

arthur c on

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excellent service by Tammie

iris b on

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Access from main road is not very good. Located on busy corne.

MARY J on

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Thanks for the excellent service

WANDA M on

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Staff was excellent especially Mr Stick. ALWAYS AVAILABLE TO ASSIST.

TEMEKA B on

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Everything was great!!! Excellent

DEBRA S on

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The staff was very helpful.

BRITTNIE T on

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The prices were too high for a small storage and kept increasing. There was a time where staff gave my friend my key without asking me or checking for an ID. That was very unprofessional.

SANDRA H on

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My unit was outside security fence. NOT secure! The apartments next door had people on their balconies watching me load my stuff... which was NOT secure.

JAMISA S on

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Staff was very nice and work well together. I loved that I got to look at the unit before purchasing it.

APRIL M on

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The staff was extremely helpful! The only downside was not being able to enter my storage after 7pm.

TY J on

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Easy

TERESA S on

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It was good

YOLANDA C on

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Staff was very helpful

MARK P on

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I only wish your hours went past 5 on Sunday but everything else was great.

INEZ C on

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Service was very good. Staff was very polite.

ROBERT B on

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Albe Tracy are so friendly and helpful. If there were anything to improve, I think it would be a taller fence. Yet another pleasant U-Haul experience..

MICHERLEAN B on

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Everyone was very nice and friend,thanks

DEMARKUS C on

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Keep up the good work.

MICHEAL H on

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Staff friendly and helpful

FLOOR STORE T on

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Always found the staff helpful with rental needs and storage

SHANERICA W on

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first time moving in a storage and it was a great experience. Thanks to the lovely staff

AMY T on

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Didnt like how some units had some things out in the hall/walk-way

BRENDA G on

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I recieved excellent customer service thanks Mrs Glover

BRENDA M on

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The storage facility I used was always accessible. I neve experienced a problem. I had two storage units, I closed one,moved the items in it but I am still using the other one. I have no complaints.

KAYLA A on

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Good

CHRISTOPHER R on

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Very pleasant and easy visit. Staff very helpful and friendly. Your company has at least one facility to be proud of

RICHARD F on

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Great staff and very helpful and friendly.

CHEEGU J on

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Too dark not lit up at all plus driveway to storage are narrow difficult to drive a 26 ft truck almost impossible

DANELLE H on

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It was good

VERNON P on

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Staff very friendly and helpful. I like the scan card system for access and exit. Grounds and facilities including storage unit is exceptionally clean. A positive experience all around.

THESSIE B on

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They very kind and respectful.

KIM H on

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I have used that facility 3 other times have always been great!!!! Employees as well as the facility

GREGORY W on

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The staff looked for the best value solution for me. They even brought me water as we unloaded. Great service!

CHRISTOPHER S on

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Very fast and friendly! Tammy the owner and her staff did an excellent job.

TONEY M on

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This Was A Very Nice Experience!!!128514128514128514128514

SADIE M on

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Thanks very helpful young man a winner

LAURA W on

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Staff is excellent to work with.

JASMIA S on

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The staff at this location is always on point. Everyone is very friendly and have very great attitudes. They`re going to make sure your experience there is great.

EDWIN H on

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The customer service is always friendly and helpful. It was a great experience and I would recommend them to everyone.

TODD C on

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Staff is excellent. Very helpful and friendly.

KIRBY W on

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I did not have access when she said I would have access

DONALD B on

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IF NEEDED I WILL USE AGAIN

LURINE W on

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I reserved a storage unit but the location said it wasn`t cleaned and had to get more expensive unit. Didn`t tell hours. Things were loaded and truck had to be returned that day.

TRACEY T on

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A very unhappy customer....

CHARMEICHA,F B on

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Didn`t like it not professional

RITA S on

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Very pleasant experience

SANDRA M on

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I did enjoy using your facility. Your staff was always friendly and helpful. And very much courteous. I would recommend this U-Haul facility to anyone.

FARON L on

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You won`t find any other people as these anywhere in the U.S., they are real people that work, have a heart and yet are professional.Thanks Faron Landreth/FML Transport

ALAINA B on

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Made my horrible moving experience from an apartment complex good and tolerable. Nice place to lease or rent a storage unit. Thanks Uhaul!!

THOMAS F on

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Steve and Tammy run an excellent facility.

JOMA R on

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very rude the staff I wouldn`t referred to anybody

TROYLONDA B on

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Good!

KANONNA M on

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Everything was the way that i intended to be

SIAMESEE H on

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I use my code 5 times to enter in the gate and it never worked.

SIDNEY S on

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i miss mR. Mike

NATASHA A on

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I had my items in storage and they molded so I am very unhappy becsuse now I am out of much more money to replace it

PENELOPE W on

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Very friendly and helpful

IRMA W on

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The staff was always friendly and very helpful.

KEISHA Y on

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The gentleman that helped me was very nice. He was a blessing in disguise. Don`t know he`s name but he is a tall man.

PAULA H on

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I rented a unit for 6 months and the monthly fee was to high and the late penalty was almost.

RENAE G on

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...

PAUL W on

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I will never rent anything from U-Haul ever again and will tell family and friends about my experience with your company.

HANNAH R on

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The security gate uses a swipe card for entry, which is nice if you don`t want to remember a code. Only complaint is that our unit 10x20 had boxes in the back, presumably from the previous renter.

RHODA D on

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Staff was more than helpful and knowledgeable.

EARMON B on

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We needed our storage unit a day early and the Uhaul employees very graciously handled that for us and we also decided at the last minute we needed a bigger storage unit.

WALTER C on

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Great

RANDAL B on

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L

LORI A on

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David Was The best

WALTER C on

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Great expierence

JOYCE B on

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Customer did not leave a comment.

DORIS C on

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Great. customer service .but concernrd about back. fences . and. lights .

JASMINE S on

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Some proration would be nice...

DEDRIC C on

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Great

HEATHER O on

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Excellent customer service - I would rent here again.

MATTHEW W on

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The office closed when I was trying to pick up my items, even though it was supposed to be open. Otherwise the service was fine.

MARY W on

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The facility was safe , well lit and easily assessable. The ventilation system is very good, no dank smell.

GLENN M on

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Personnel were very helpful and courteous thanks U-Haul

HERBERT C on

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Thank You for the great service!

KANDACE D on

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The layout of the facility was poorly structured. It was difficult for moving trucks to maneuver throughout the facility due to minimal space to turn corners.

REGINA M on

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Steve bad manners. Never will use Colonel Glenn again!!! Paid someone else bill with my money the locked gate on second load of moving to be an a hole I guess.

CECILLA F on

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Thank you, You are very fiendly ! Cecilia Franco

DOROTHY P on

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Steve, GM, went far beyond his service to helping us. Triple THANK YOU!!!

MATTHEW W on

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The staff were very helpful, and the application process was very convenient. Thank you.

SONJA T on

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I had my storage for about 4 years and I had no problems at all during that time. Thx very much.

WILLIE C on

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excellent

JANETTE H on

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Good

SHAUNDRA V on

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Mary is an extremely kind and helpful employee.

WANDA F on

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The representative was very knowledgable and friendly...

DONALD J on

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Storage was reasonably priced and efficient. I would definitely use them again

GABRIELLE W on

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They were really nice and the location is cheaper than the rest

CARL P on

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While not necessarily in an ideal location, I found that the staff who I believe are also the owners, Steve and Tamie, were both incredibly helpful and friendly.

JEANETTE B on

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Tammy, Steve and Mary were excellent. Very personable.

MILLER M on

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I had a wonderful experience with U-Haul. Steve The Manager was excellent and all of his staff. The U-Haul on Colonel Glenn. They really made me feel like family and they treated me very well.

ANGELA J on

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Great Job!!!!

ANNETTE B on

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Rates is too high.

ADA J on

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Service was wonderful

DEPARTMENT OF W on

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Didn`t have any problems

MELODY P on

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Good service

FLAENTHEA J on

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I was satisfied with the facility overall, I just needed the facility to stay open longer, so that i could get more done. I love the owner, the silver haired gentleman is extremely kind.

WILETTA C on

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Personnel was very friendly engaging.

LAPRIA R on

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The staff was Polite and professional.

GWEN M on

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Everything was excellent.

FLAENTHEA J on

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I love the owner! He has a wonderful presence. I feel as though my things will be safe. I just wish there was 24 hour access to my belongings, the current hours aren`t very beneficial to me.

MICHELLE S on

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Very friendly and professional

RONALD Y on

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Good service

WILETTA C on

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Your sales representative walked me through the process of selecting the appropriate storage unit for my needs.

STEPHEN A on

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Access Card rarely worked properly used pin number once I received it. Other than that, everything was fine.

SAMANTHA M on

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Great prices and customer service. Would highly recommend!!

GAIL M on

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Awful last minute adjustments to call uhaul office and get confirmation because had not recieved a call. Uhaul wasnt available and pick up location was in a different city far out the way.

DEBRA B on

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I have had a storage unit for many years there and Steve ,Tami an the staff were great.

ANDREA R on

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The climate control is appreciated!

LAQUISHA P on

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I selected poor because I only used the storage room 6 days and I couldn`t get any of my money back.

YVONNE C on

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Good

KATHRINE G on

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Great people and great facility. Could not ask for more!

SIDNEY S on

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the staff there is on of a kind and go over and beyond to make your move the best one. i just want to say thanks again

JACQUELINE P on

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Had an excellent experience

BRENDA M on

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Miss Mary at the Asher facility in Little Rock is an excellent representative of your business. She was always friendly and willing to help. She always had a smile.

CELIA C on

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Ms. Mary and Mr. Phillips are always very kind and helpful. I would recommend this facility to anyone needing storage.

LATRICIA V on

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good

HIAWATHA J on

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none

STEPHEN M on

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The restricted access hours24 hr access would be better trash receptacles in/at bldgs w/b btr

TAHONA J on

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She was beyond helpful and friendly to all the customers that entered the store while I was there. She also got things done quickly and efficiently. I would definitely recommend to someone else!!!.

CAROL C on

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Staff rented me a locked,damaged storage which I could not access.It was clear that the unit was very damaged....strong evidence of attempted break-in. THEY were indignant when I refused it

TERESA H on

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The place was good for the time i needed it. I just thought it needed light inside the storage room. Overall is was fine!

BRITTNEY C on

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It was wonderful!! They were so understanding when I was late and waived my late fee for ne.

KAREEN C on

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The management of this location were very knowledgable on their facility.

PAMELA D on

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The service was great.

BRENDA M on

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The level of service was excellent. Miss Mary, who waited on me was very friendly and most helpful. She has excellent customer service skills, and is a plus for your store!

ERIKA M on

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The attendent was very knowledgeable about what Uhaul had to offer. He was very friendly and showed great customer service.

DEBRA C on

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I`ve used UHaul before and each time it was a good experience.

VIRGINIA G on

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The U-Haul team was so professional in the same of being so kind and corteous. I appreciate the U-haul team as I will be doing business with them for a long time. Thank you. Virginia Garrett

DONALD B on

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Steve is a very friendly,most accomodating manager.I have used his facility in the past.That is why I return to his unit.

CYNTHIA W on

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Keep up the good work

WILLIAM J on

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Very friendly/helpful. Welcomed warmly. Shown several sizes to make accurate decision. All questions were answer. Enjoyed friendly conversation after all business was taken care of.

DEBRA S on

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The only negative was that the terrain of the facility made it very difficult to maneuver a 26` truck like we had. The managers were very helpful in renting the storage and in reserving a truck.