Customer Reviews for U-Haul Storage at Columbia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Columbia

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Madison T. on

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Victoria J. on

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The truck needed maintenance. The rubber edge around the driver side door was loose and a bolt was missing from the passenger side mirror.

Christina S. on

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Overall, great experience. Prompt service, friendly staff, and left feeling like I had a positive experience.

Velma W. on

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Fantastic customer service!!!

Steven L. on

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Well, I was quoted a $119.00 price over my phone. When I got in there, after insurance & taxes & paying the gas, my total bill was $190.00. I did not expect that much because the person on the phone did not prepare me for the rest. I really couldn't afford the extra right now as I am 110 days out of prison & need all I have right now. The extra unknown hurt. A lot. But it was too late to come up with another plan so I had to eat it.

Zachary Y. on

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Vanessa M. on

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Stacey N. on

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Rachel B. on

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Julianna F. on

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I would suggest a padlock that utilizes a key. I used a lock that simply turned to a code and it got really banged up during the moving process. I was able to get the lock off, but it was tricky. I image a key lock would work better. Other than that, the process was seamless!

James S. on

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I paid in advance for 30 miles. Drove 14 to 16 miles. Thought I would get the mileage back, so I didn’t put gas in. Was told I owed 11 more dollars! Bad business!!!

Mariah B. on

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Disappointed that our reservation for 8:30am via smartphone ended up saying "you must wait until the store opens at 9 to set up with a person." However, very happy with the pre-open, efficient help from AJ and Sean to get us on the road as soon as possible. Thanks!

michelle B. on

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Be more clear on the prices. Things kept getting added but it was not clear from the beginning.

Kellin C. on

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This place on the other hand was amazing. It was probably the really low star service I got in Corvallis that made this place a 5 star review in contrast. The team was super friendly. Came out the door to help me as soon as I pulled up. Multiple people came to help and made the process take less than 10minutes. And they were all super friendly and laughed at my lame moving jokes.

Richard B. on

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No improvements necessary everything was great keep doing what you doing

adam R. on

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The storage experience was fine (no major damage), except that our goods arrived moth-ridden and most soft good destroyed. However, I know that isn't considered to be U-Haul's fault. Most concerning was the box drop-off service. It had to be rescheduled multiple times because the driver's schedule was "full" (even after I'd gotten confirmation). And then the box arrives a few hours after the scheduled time window. Once on-site, the box was placed in the wrong position even though I'd confirmed multiple times with the coordinator AND the driver herself on the specifics. The driver then texted me she'd forgotten about the positioning and said she thought that was "ok." However, I know from our security cameras that the driver was still on-site when she texted me, so if she did "forget" she could have moved the box but chose not to. Finally, the box was picked up a day late. Unfortunately, due to this experience, I won't use UHaul again.

Alexander M. on

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Check out was a little rough due to the computer charging us 2 days when we were back in within 24 hours. The facility was clean, check in smooth, and location convenient to major highways. We will likely use this site again in future.

Dianne R. on

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David J. on

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Eric R. on

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Zachary S. on

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Gas was siphoned out of the tank so I got the rental with only 1/4 tank of gas. When it was originally supposed to be half full. Drove only 20 miles. Yet I get charged a 30$ refill service fee. That’s bullshit.

DIANE H. on

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They were expecting us, had our truck ready, it was clean and very easy to drive. the truck got amazing mileage.

nyosha H. on

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Truck was freshly clean and smelled really good

ingo B. on

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Try to be honest and not make your customers feel ripped off. We put gas in the truck so that it was filled to the amount previous, yet we were charged anyway for gas. We were also charged $20 extra dollars for not calling when we returned the truck after closing time. We disputed these charges and the charges were reversed. We value truth and honesty above all else. Apparently you don't.

zachariah G. on

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The computer system was down the which had caused my reservation to be booked at the central dispatch number; however, the truck was not actually available at the location. There were other customers at the site with similar issues, some of which were very upset. The customer service representatives were very informative and helpful regarding the situation they were dealt with which was clearly out of their control. It took a while but they were able to get me into a truck. It was clear they had to do a lot of outside of the box thinking with the computer systems. It really was a group effort with the team that allowed the bad situation they were in to mostly work. I will definitely use this location again. Also, the after hours checkout using the website worked for me that evening and was very intuitive.

Michael C. on

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I’ve rented from many a U-Haul over the years and chose this one over nearer options based on the glowing reviews. I was not disappointed. Fast and courteous service. They’ll be my spot from now on.

Savannah H. on

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Loved the staff at this location. Very helpful and didn't feel nickle-and-dimed

Miriam D. on

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The uhaul Representative was amazing! She was quick to answer our questions and the whole process was very smooth! Thank you!

Peter J. on

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Shaula C. on

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Greet people as soon as they walk in

Raven R. on

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Rocky S. on

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MATTHEW W. on

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The staff were friendly and efficient

Terry S. on

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Thanks

dennis w. on

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Easy to access and the carts for user needs were a god send. thank you so much.

theresa w. on

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There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Terry S. on

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Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Cynthia P. on

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They were super helpful, flexible and great!

Guthrie S. on

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Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Ada D. on

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Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

michael g. on

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Friendly, great communication, fairly quick, easy, recommended!

Maureen F. on

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I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. on

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Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. on

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Horrible

Jamie M. on

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The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. on

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Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. on

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Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. on

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I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. on

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Pleasant experience.

Brittney V. on

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I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. on

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Excellent

Michelle S. on

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I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. on

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Poor communication with management.

Hunter C. on

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Service was quick, prompt, and helpful. Would recommend!

Samantha R. on

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Na

Joshua M. on

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Great

Arnita T. on

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I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. on

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No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. on

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Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. on

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Good

Jonathan K. on

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Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. on

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Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. on

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I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. on

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NA

Josh M. on

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Staff was very helpful and friendly

Brian S. on

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Great experience!

lori c. on

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I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. on

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Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. on

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We had a good experience with U-haul.

phillip h. on

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Everything seems to be in order. No complaints here.

Hannah L. on

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Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. on

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U-Box delivery staff was communicative, friendly, and reliable.

chris f. on

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Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. on

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We did not use the storage facility, just had our U Box delivered.

Bethany C. on

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Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. on

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I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. on

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Everything went smoothly with our UHaul Box.

christopher t. on

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Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. on

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thank you!

Elizabeth P. on

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Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. on

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Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. on

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Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. on

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review

marty m. on

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These guys are great.

Brent T. on

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The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. on

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The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. on

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Thanks!

Kezia D. on

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This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!