Customer Reviews for U-Haul Moving & Storage at Columbia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Columbia

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Taylor S. on

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Great service! Wesley was really nice and friendly.

Jason A. on

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Jessica P. on

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Jon U. on

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Gregory H. on

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Charisse E. on

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Great service, everything was easy & as planned!

John M. on

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Eli used clear communication with excellent customer service. I enjoy using this location and have referred their location to my neighbours and friends that live in NE Portland region.

Clarence F. on

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Andrew N. on

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I made a reservation near my house, only to get notice the am of my rental that my vehicle was now only available at a location much farther away. On return, I have to spend 15 minutes while they figure out how my vehicle had been checked in even before I arrived. I was charged. They had to refund and then charge my again. Not the best customer service.

Susan R. on

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Janice O. on

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Everyone was friendly and helpful.

BENJAMIN C. on

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Robin R. on

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the wait to talk to a rep to get the pickup was longer than it could have been. One gentleman behand a desk was working on something with the computer and indicated for me to sit down. Eventually the other person there took the customer they were working with outside to finish up. I waited another couple of minutes for the first gentleman to finally call out to someone else who was in the facility to help. After that, things went fairly quickly, but the initial wait was frustrating. I also feel like the 'walk around' of the vehicle before I leave and the fact that I have to be the one to find any potential marks/dents on the vehicle and photograph these is absurd. The agent didn't tell me about the stickers for obvious previous incidents, and then to have to be responsible to find anything else there so I can prove I didn't damage the vehicle is simply wrong.. And what happens if I did not have a smart phone?

Julie G. on

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Tracey S. on

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Great customer service fast too.thank you.

Jeffrey B. on

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Theresa M. on

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sent e-mail to Mr. Stone about trouble with drop off at Quimby in portland

Megan T. on

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Michael P. on

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This is the best UHaul rental location that I've been to in Portland. I would go out of my way to rent from this location as it is extremely well managed and convenient. Everyone at this store is great and wants to help you move. I haven't stored anything here, but I would if I needed to.

William G. on

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allison K. on

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Wesley and Eli were awesome. Super friendly and helpful and gracious with deals.

Barry K. on

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Your phone system needs big help when it tells you you have a 20 min wait.

Margot E. on

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Bruce M. on

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The after-hours drop-off was a mess, both finding where to do things and navigating the online assistance.

robert L. on

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Finlay A. on

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Great staff!

Gabriela V. on

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derek G. on

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David R. on

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Very professional and made the drop off process easy.

MATTHEW W. on

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The staff were friendly and efficient

Terry S. on

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Thanks

dennis w. on

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Easy to access and the carts for user needs were a god send. thank you so much.

theresa w. on

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There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Terry S. on

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Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Cynthia P. on

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They were super helpful, flexible and great!

Guthrie S. on

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Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Ada D. on

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Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

michael g. on

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Friendly, great communication, fairly quick, easy, recommended!

Maureen F. on

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I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. on

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Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. on

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Horrible

Jamie M. on

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The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. on

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Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. on

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Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. on

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I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. on

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Pleasant experience.

Brittney V. on

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I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. on

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Excellent

Michelle S. on

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I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. on

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Poor communication with management.

Hunter C. on

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Service was quick, prompt, and helpful. Would recommend!

Samantha R. on

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Na

Joshua M. on

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Great

Arnita T. on

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I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. on

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No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. on

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Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. on

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Good

Jonathan K. on

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Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. on

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Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. on

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I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. on

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NA

Josh M. on

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Staff was very helpful and friendly

Brian S. on

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Great experience!

lori c. on

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I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. on

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Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. on

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We had a good experience with U-haul.

phillip h. on

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Everything seems to be in order. No complaints here.

Hannah L. on

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Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. on

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U-Box delivery staff was communicative, friendly, and reliable.

chris f. on

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Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. on

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We did not use the storage facility, just had our U Box delivered.

Bethany C. on

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Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. on

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I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. on

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Everything went smoothly with our UHaul Box.

christopher t. on

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Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. on

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thank you!

Elizabeth P. on

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Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. on

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Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. on

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Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. on

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review

marty m. on

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These guys are great.

Brent T. on

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The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. on

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The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. on

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Thanks!

Kezia D. on

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This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!