Customer Reviews for U-Haul Moving & Storage at Columbus Rd

3,139 reviews

2650 Columbus Rd   Canton, OH 44705
(@ Rt 62)

(330) 452-4712

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 452-4712

2650 Columbus Rd
Canton, OH 44705
(@ Rt 62)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
1.0

I went to the location and ordered trailer stating I would be in afternoon, but before 5 due to work schedule. I received 3 cancellation notices on Saturday between 2-3 pm. I raced to location and got there at 3:05pm to be fifth in line. I waited over an hour to get waited on as there was a new employee by himself and was having problems with the computer system. Another person showed up after 4 and waited onme and I was finally on my way at 4:39pm. He also saw trailer was cancelled but did not know why. I returned trailer on Sunday after 5PM because I was afraid I would be too upset to return it to that location on Monday morning. Terrible experience, my time was wasted due to UHAUL problems!

RONALD C. 
Rating:
1.0

Had to wait over an hour to pick up a truck that had been reserved the day before. There was only one representative at the service desk and he was clearly inexperienced with the system (he had only been with the company for two months). Apparently the other representative who was responsible for checking out customers had left the building and did not return until I was just finalizing my transaction. While the representative serving me was kind and courteous, there is simply no reason it should take over an hour to pick up a reserved uhaul truck. There were strong storms in the forecast later in the day and I needed the truck at the requested time to stay ahead of the weather. I have used uhaul's rental services for over 30 years and I have never experienced anything like what happened on Saturday. I will be reconsidering which truck rental provider to use the next time I move and would definitely never go to this uhaul rental location again.

John K. 
Rating:
3.0

Customer did not leave a comment.

Ellen M. 
Rating:
1.0

Customer did not leave a comment.

Stephanie F. 
Rating:
3.0

Only one person working at his location. They were trying their best to wait on everyone at the same time but it took a while.

John S. 
Rating:
5.0

Really nice people!! Friendly and helpful.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Melody S. 
Rating:
5.0

went very well

Patrick D. 
Rating:
5.0

Very good experience.

Lori M. 
Rating:
1.0

Canton location (pick up), almost an hour wait, couldn't find reservation, didn't know how to run a credit card, rude, didn't know where truck was. Sharonville (return), unorganized, hard to get in and out of, lied about “service charge” on gas. Gas gauge extremely close, seems like a scam to charge people more money. U-Haul general - App sucked, wouldn't load credit card, couldn't do mobile pick up. Overall experience AWFUL!

Cody S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

The TPMS light was flashing and the Check Engine light was on in the truck I rented.

Chris H. 
Rating:
5.0

Melissa Brand, the local manager was great to work with. The truck was ready to be picked up on time and returning the truck was quick and easy.

ASHOK S. 
Rating:
1.0

Rented a trailer lights did not work employee told me it was my car and told me to take the trailer to stop and get my lights fixed hooked it up to my brothers truck and light still did not work would not recommend or come back.

brittney M. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
3.0

Customer did not leave a comment.

Virginia W. 
Rating:
5.0

Customer did not leave a comment.

Vivian W. 
Rating:
5.0

The manager and staff at this location are exceptional.

KEN E. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Assure someone near desk. Only one guy working and was out in yard working on truck. Not his fault, he was trying to do everything

Thomas D. 
Rating:
5.0

👍

Michael P. 
Rating:
5.0

Customer did not leave a comment.

danny B. 
Rating:
5.0

Everything was awesome.

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

EDLEESHA H. 
Rating:
5.0

I have no complaints about this location. I was treated very well and service was top notch.

stephine B. 
Rating:
5.0

One way, long distance rental & the vehicle doesn't have cruise control? Bummer...

Alice P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
2.0

Staff was unprofessional answering personal calls while talking to a customer. making the personal call more important than the customer

justine B. 
Rating:
3.0

Overall everything was fine, guy at the front desk has a terrible attitude. Almost went to a different location.

Chad S. 
Rating:
3.0

The lady was nice when I walked in. When I came back the guy working on the lady's order infront of me took 15 mins and still didn't get there order ready. He needs more training. I had to leave the keys to the truck with him because I had to run.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

eugene K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

These vehicles need to have regular maintenance.

Zurka D. 
Rating:
5.0

Nothing. Both check in and check out employees were so wonderful and helpful and efficient.

dawn K. 
Rating:
2.0

I rented a Uhaul from here, the Uhaul got stuck in the grass they charged me $350 for a cleaning fee, for a TOWING service. I went 10 miles, waited on their towing service for an hour for them to get me unstuck that literally took less then 5 minutes to do so. I will never get a Uhaul ever again.

NATAJIAH L. 
Rating:
3.0

Customer did not leave a comment.

Bridgett V. 
Rating:
1.0

Have what's ordered at the location they choose, not 25 minutes away from where it was reserved for or at least offer a discount if not!

Martin H. 
Rating:
4.0

Customer did not leave a comment.

joe P. 
Rating:
1.0

Stop over charging people and lying to people and saying that they put more miles on your vehicle then they did

adam S. 
Rating:
5.0

TRUCK WAS CLEAN, BUT MECHANICALLY, IT NEEDS TO BE "RETIRED." FRONT END OUT OF WACK:. STEERING WAS DIFFFICULT EVEN AT 35 MPH, IF THERE WAS ANY KIND OF CRACK, OR BUMP IN THE ROAD, THE TRUCK WOULD VEER RIGHT. WHEN IT DOWNSHIFTED, IT WAS FELT AND I WOULD BE THROWN SOMEWHAT FORWARD IN MY SEAT. TO BE FRANK, I ALMOST TURNED AROUND AFTER DRIVING IT 3 MILES TO RETURN IT FOR ANOTHER TRUCK. BUT THIS LOCATION AND PERSONNEL WERE GREAT.

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

Galen R. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

MAIA R. 
Rating:
4.0

They associate I worked with when I picked the rental up was very pleasant and had informed me that he was new and still learning the process. I didn't realize the trailer had a broken ground wire keeping 2 marker lights from working until I had investigated myself. I notified when I dropped it off and they said that we were supposed to do a light check before I had left with it. Only real recommendation is to offer better and more long term training for a new associate, however overall everyone I worked with offered me fantastic customer service and a rapid check-out/check-in process. I will for sure come back to this location again

Tarrant A. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Nothing at this time. I was really grateful when I went back looking for my phone case that they found it and was there for me to get. Thanks again!!!

Lewistine H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Difficulty logging into return site.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
1.0

Customer did not leave a comment.

KEN E. 
Rating:
1.0

Just over a quarter tank of gas was in the vehicle & I was traveling over 100 miles round trip. That means, before I even started, I had to fill it, because these vehicles get bad gas millage, so who knows how much it would burn, so we guess. I received no credit for extra gas, when I questioned the checkout gal, she stated, they quit filling them up. I stated, that it was just to suck the renter for more money, she agreed. The driver door had no seal & it roared the whole time & it was below 20 degrees F. It wasn't cleaned, cause a few kids toys, rolled out on to the floor, during my trip, which i pointed out, at return check. The vehicle was started & warm, but the snow wasn't cleaned off of the windshield. I've rented many times from there in the past, just really disappointed this time.

David B. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

The absolute best U-Haul around! Outstanding customer service! And the employees are very knowledgeable and courteous! Especially the two named Johnny and Zachary that helped me out that day! Thank You both!

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Randal R. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Price was right!

Christina H. 
Rating:
5.0

GET MORE HELP FELT SORRY FOR THE ONLY EMPLOYEE TAKING CARE OF THE SUNDAY MORNING CROWD HE WAS VERY PROFESSIONAL AND DESERVES TO BE ACKNOWLEDGED FOR HIS FAST SERVICE TAKING CARE OF EVERYONE

GARY Y. 
Rating:
5.0

People I personally know recommended this location. Great place to do business.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Everything was great. Staff was friendly and helpful. Also, I was in and out of there in about 15 minutes.

Skip L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
2.0

Customer did not leave a comment.

emanda S. 
Rating:
1.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
3.0

I have used uhaul truck rentals 3 times recently, and 2 out of the 3 times I had troubles that caused and cost me money due to outdated or lack of maintenance, I spent almost $500 on this last rental and was very unsatisfied with the equipment

Cordell A. 
Rating:
5.0

Customer did not leave a comment.

Leon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA B. 
Rating:
5.0

Melissa was awesome. Very positive..

John S. 
Rating:
5.0

After visiting other U-Haul locations and being put off by the individuals working there , the owner and staff of this dealer operated just the way one would expect. Renting the truck was a smooth , easy and pleasant experience. It was -2 degrees the morning I picked up the truck. The truck was started and warmed up when I arrived. Total check in time was under 5 minutes. Kudos to the staff of this dealer.

Marcell C. 
Rating:
3.0

Charging so much for getting when the needle was slightly off is insane!

Kaitlyn B. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I can not think of anything. The staff was friendly and knowledgeable

Matthew W. 
Rating:
5.0

Clean and friendly store. Employee was very nice and helpful. Would definitely use them again.👍

NANCY L. 
Rating:
5.0

Service could have been a little quicker, one person at the location when I picked up and dropped off rental unit. The service provided was top notch, given the situation.

John W. 
Rating:
3.0

Customer did not leave a comment.

dustin d.  |  First Impressions 
Rating:
5.0

Honestly, nothing I can think of. The female was very helpful and got us in and out quickly.

Ronald S. 
Rating:
4.0

Is better friendliness of employee Suggestion he could be more helpful in bringing Is the truck to us in instead of us going is it going up the hill trying to search for a truck with a number We had no idea where the number of truck was located

GREGORY B. 
Rating:
5.0

Everything went well, and the price was good.

ALAN T. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

The biggest issue I had was with the app. When trying to return the truck after hours I tried to use the app to take the photos of the mileage and gas gauge. The photos wouldn't upload, I spent 20 minutes messing with it. When I called customer service I was told I would receive a call back the next day. I ended up being able to upload the photos to the website. I just wonder, why have an app if it doesn't work?

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Willis T. 
Rating:
4.0

Everything was great

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Overall experience with online reservation, the truck itself, billing, etc. all good. However, the employee who helped us when picking up and dropping off the truck was impatient and a bit rude. Otherwise a good experience.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Gail K. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

CIERRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  Overall Experience 
Rating:
1.0

My whole experience with uhaul this go around was a complete nightmare! When I go to move I'll be looking for other options other than uhaul! I wouldn't recommend them for nothing .

Alissa D.  |  Overall Experience 
Rating:
5.0

Great experience!!! Awesome Staff.

DEBRA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha D.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Matthew G.  |  Online Move In 
Rating:
1.0

There should be a better description on the unit

SEQUOIA C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

marcisha g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARL H.  |  Overall Experience 
Rating:
5.0

Both of the employees were friendly and helpful. Missy always went out of her way to make sure we felt welcome and was quick to offer assistance.

leah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta o.  |  First Impressions 
Rating:
5.0

The women working at this location did all they could to make sure our family was well accommodated. They also were calm, professional, and understanding about our being stressed out.

leah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDLEESHA H.  |  First Impressions 
Rating:
1.0

Missy was awesome! I had my storages about 5yrs and she worked with me on multiple occasions when it came to late payments and payment arrangements. The other staff were ok, but if Missy wasn’t there I’d rather wait and talk to her when she came back. My move out however was completely DISGUSTING and ridiculous. I had multiple items I left behind because they were literally COVERED in mice droppings. It’s understandable that there could be some issues seeing that the storages aren’t sealed off individually, but the fact I had to leave some stuff because of it was unacceptable. There was a giant rodent poison box in my second storage unit (B19) where majority of the mouse droppings were and that was just mind blowing to say the least. I also came across a dead roach in my first unit (B47) which I’m glad was dead and didn’t multiply! I just really don’t appreciate that fact I paid extra fees for having an indoor storage and from my understanding, the fees were for protection and maintenance against rodents and bugs. After this, I highly doubt I will ever use this storage facility again, and yes I will for sure spread the word.

Courtney J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jimmy w.  |  Overall Experience 
Rating:
3.0

I didn’t like the fact that my unit was open at the top and exposed to all the other units and the only thing separating them was chicken wire.

Nathaniel A.  |  Overall Experience 
Rating:
1.0

I for sure won't be coming back

RIchard G.  |  Overall Experience 
Rating:
5.0

This is the second time I have used the storage, and I have rented trucks and vans in the past. I don't even live in Canton anymore, but I always go to this facility.

Sandra A.  |  Overall Experience 
Rating:
4.0

The Service provided was good, however the directions to the Storage Facility would be better if a more detailed instruction is being provided, so as the prospective Customer doesn't have current pro

harrold a.  |  First Impressions 
Rating:
1.0

I found a bug in my Storage unit Me and my fiancé talk to the manager Missy and she said there’s nothing we can do about it and she made Fiancé crying and I will never get a storage unit from

scott d.  |  Overall Experience 
Rating:
5.0

Very clean and nice phacility and store is great its dry and very secure i would recommen the store and to rent a uhaul truck to anyone...great service as well

theonday w.  |  First Impressions 
Rating:
5.0

👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

grant s.  |  Overall Experience 
Rating:
5.0

First time using your service! So far outstanding. Larger units would make storing easier

grant s.  |  First Impressions 
Rating:
1.0

This was the worst customer service I have ever experienced. Not even the manager knew what was going on.

Jessica B.  |  Overall Experience 
Rating:
4.0

Staff helpful.

Jason C.  |  Overall Experience 
No reviews have been submitted for this location.

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