Customer Reviews for U-Haul Moving & Storage at Confederation St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Confederation St

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Richard H. on

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Robert M. on

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Wesley S. on

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Always very helpful.

Helen J. on

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Nothing, we were satisfied.

John P. on

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al m. on

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john h. on

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Great customer service with a healthy sense of humor

Curtis D. on

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Alan L. on

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Entrance way a little congested for some pick ups.

John M. on

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Staff were very friendly and knowledgeable. Great to have a staff that was for the people and not themselves

Todd N. on

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They hooked me up and unhooked me. Excellemt service. Would recommend

theresa k. on

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The service representative was great.

Steven J. on

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Adib E. on

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Please don't make the customer wait 2 hours to assist him with a forklift. Which took less than 10 minutes. Thanks

john p. on

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Vern B. on

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Trailer wasn't water tight

Brently G. on

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Isaac S. on

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robert e. on

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Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob

Kayla C. on

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I would only recommend Chris at this location. long story short i booked a trailer rental 2 weeks before my scheduled pick up date, with the older lady working at this location and she said there was none available. She was so rude and unwilling to help, she made me feel like i was rushing her and being such a burden.. so asked for a refund and she said she couldn’t refund me but i showed her my ceridt card statement and she still said no and all this was 2 days before i had to actually use the trailer. A day later I called chris as my credit card was charged and i needed a refund and told me that they had a trailer. I was super shocked and couldnt believe it, he was super nice, easy to deal with, and exceptionally calm. All in all Chris saved our trip and im so thankful for that!

Jeff English C. on

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Michael N. on

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david m. on

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Veronica-Jean V. on

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Nothing at all .... thank you

KEVIN M. on

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Equipment in good working order and staff are friendly and very helpful

Tammy D. on

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John G. on

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always top notch

Zachary R. on

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ryan e. on

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1- the truck smelled hard to Smoke. I had to keep the windows open at all the time; otherwise I would find hard to breathe. It’s really bad. 2- I received the truck with a bit less than a full tank I dropped it full. I figured that it is Around $15 difference.

MITHUN R. on

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N-John B. on

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Always a pleasure to do business at this location

Shayla S. on

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Eduardo G. on

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Very good service.

mary anne c. on

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Staff are pleasant and very helpful. Very efficient.

calvin g. on

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Staff was friendly, pleasant and helpful. Thank you

Michelle E. on

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Very welcoming and answered all questions. Clean facility and locker.

john kelly g. on

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Friendly customer service!

Brad M. on

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Will be using again soon , awesome place

ROY S. on

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I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.

Angelina M. on

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The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.

STAN B. on

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the staff went over and above the U HAUL requirements.

PAT S. on

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Office was busy but the wait was not too long.

Bruce T. on

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vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.

donna d. on

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Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.

Jeffrey H. on

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One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.

Catherine E. on

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Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.

CATHERINE R. on

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The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.

Lawrence C. on

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Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.

Diana D. on

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I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.

anne k. on

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Very clean and accessible facility. Helpful staff

corey k. on

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guy that assisted me at the counter was helpful. units are very clean well maintained

SUNDAR N. on

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Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.

Diana D. on

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the staff was extremely help full in such a difficult time

Edward C. on

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As long as the same general manager is there we will continue to keep coming back!

Joshua N. on

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Was an amazing experience

tom m. on

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Nothing but a good experience

Doug F. on

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Very knowledgable and courteous stakk

David M. on

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Keep it up thanks 4 ur patience

gwen g. on

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Very dependable and I felt very confident storing my belongings there.

tom m. on

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Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job

Nicole M. on

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My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.

CAROLE M. on

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Friendly courteous staff who go the extra mile to help

diane l. on

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Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!

Bryon C. on

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Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.

Kenneth G. on

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All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.

Pam Vaughan H. on

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Always clean. Never had any problems with access.

steve j. on

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Great place

Eric P. on

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I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.

Gina V. on

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A very friendly staff willing to help.

juan m. on

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Used the service to keep my motorcycle safe during winter time, everything was just fine

Brian S. on

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just great.

Laurie L. on

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Xx

Randip S. on

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The staff at the location were real professional as well as friendly and helpful.

michelle w. on

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They were good to me. I appreciate their assistance.

Katrina N. on

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very helpfull staff

JOHN O. on

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We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.

DAVID B. on

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Well done

NITSA C. on

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I would recommend Uhaul for your storage needs. Staff were very friendly.

Marion Watt L. on

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very accommodating. I would recommend this U Haul facility highly.

william m. on

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Good

calvin g. on

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Friendly and very accommodating. Definitely will use again.

Christine S. on

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The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER

Todd M. on

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Great people to deal with all the time !

TOM B. on

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Staff were knowlegable and friendly.

Musee Regional Du R. on

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We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.

MIKE S. on

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I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me

CHRIS T. on

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Overall excellent experience!

linda g. on

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Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.

PETER C. on

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After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.

Nadine m. on

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The staff were very efficient and accommodating.

Kristine D. on

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