Customer did not leave a comment.Greg M.
Customer Reviews for U-Haul Moving & Storage at Confederation St
Sarnia, ON N7S4M7
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the cup holder is broken. when I put my coffee in it, first bump on the road and the coffee dropped to the floor. other than that, fantastic experience, as always.RON S.
Customer did not leave a comment.Matthew B.
nothing excellent place nice staffAngala B.
Great service at this location. Always very helpful.Gary G.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Alan W.
Customer did not leave a comment.Martin M.
Amazing service!!Manjit B.
Pro rated is a rip off. You should be ashamed. The staff told me i would have to pay for unit before i could use came back to get refund but nope. You guys suck. Never even moved anything in eitherCAROLE L. | Overall Experience
I have only one suggestion. I wish the ten foot trucks had a pull out ramp.Andrew G.
Great service. Will use again. Thank youMelinda D.
Great customer service. Friendly and they treat you like family. I forgot my pin for my hitch and they were more than happy to give me one. Definitely will come back and use them over and over again!Mac L.
Customer did not leave a comment.Mark B.
I can't think of anything, everything worked out perfect.Calvin B.
I have using UHAL on confederation and exchanged business with Lori for â€œyears â€œ with moving children back and forth with university and now assisting with their own personal home dwellings. I am a front line working in the health care field therefore value exceptional service. The advice , service , professionalism and kindness from Lori and her employees has always been exemplary. Thank you Lori and Uhal team from Confed site in sarnia !!Simone B.
Lori and les are very helpful and efficient. Thank you.Justin M.
Customer did not leave a comment.Sharon F.
Customer did not leave a comment.Neil M.
Electronic documents and verification would be useful.ronda b. | First Impressions
rude customer service; They charged me for a safe move when not ordered. I picked it up at Saturday evening and returned Tuesday evening. I should of been charged for 3 days but I was charged for 4.Gale G.
Customer did not leave a comment.Sheldon S.
Customer did not leave a comment.J M.
Customer did not leave a comment.Dan D.
Customer did not leave a comment.Jim G.
For me, I cannot think of anything to add. The service, courtesy, attention to details, and treating me like the customer I was is simply second to none! I would not hesitate to recommend U-Haul to any of my friends! By the way, I will be making another rental in the not too distant future. Many thanks, a very satisfied customer.Larry S.
Customer did not leave a comment.Justin M.
First time I hauled a motorcycle. I had no problems with tie downs locations and instructions on the trailer were helpful. Trailer followed and stayed on the road when empty as well. Staff was very helpful and efficient to check in and out. Thanks for the good experience.Kelly G.
Customer did not leave a comment.Sean P.
Customer did not leave a comment.CARLTHOMAS D.
Keep up what doing good stuffClarence S.
Good service - well aware of what to expect concerning costs. No surprises! (The service/information appreciated) As for equipment - superior in every aspect! It made my trip so easy! Thank you!Richard S.
nothing you are excellent people and very curtiousBetty B.
The staff were accommodating and friendly. The bussiness is easy to find and get to.John H.
Great as always!Scott E.
Get the costs back to normal and help stop the pirates who are ripping people off everyday since this pandemic hit us. Eventually the whole country will be so riddled in debt you won't have a business either. Something has to give at some point. Be a part of the solution not the root cause. Thank youDarrell C.
The trailer I picked up had different plug then was told but it looks like the plug wiring has been changed or fixed so when I was checking the lights the left tail light and marker light were not working . I did not expect the trailer to be the problem so thought maybe the adapter plug so went and bought a new one still did not work.looked closer at trailer and found the wires going to to the marker light and tail light were hanging and not even connected made calls to your office and not much help there so I fixed it my self. So from finding problem amd fixing it took two hours of my time on a Friday night when I was to be on the road . I really hope I do get some thing in return for my time fixing your trailer that apparently was not checked after last use. Oh ya I was told on the phone that last person using it did not mention any problems with it .why would they then they would be made to pay for fixing it. I would think that all equipment should be checked when returned. I'm going to the location to day to basic say what I have in this message face to face so I know this issues is known.Tyler C.
Everything good I will rent from them againJeffery E.
Everything was perfect! Gentleman working that day was fantastic! I owned an industrial rental company for for over 40 years and would definitely hire that young man!!!ðŸ‘ðŸ‘ðŸ‘David P.
Customer did not leave a comment.Dennis L.
The last person who returned the trailer didn't clean it, there were oil, wood screws and broken glasses were all over the trailer. I cleaned it and wash it before returned it.MANORANJITH N.
Customer did not leave a comment.Terry N.
Friendly,fast and efficient.David M.
I was disappointed that I was not refunded a day of rental when I returned the truck Tuesday night instead of Thursday afternoon. I wasn't sure how long I would need the truck and was assured that I would get a refund for early return. This was very misleading and it has cost me more than it should have. I only had it for less than 39 hours.Charles F.
Customer did not leave a comment.simonne malette m. | First Impressions
I am a long-term customer of nine years and I must say my move out of province was very Trumatic for me. Lori Kirk has not only helped me but worked very diligently to make everything easy for me. Living in another province sometimes we ran into trouble with payments and dates but Laurie and her staff always made things right. Thank you so muchSABINA J. | Overall Experience
Customer did not leave a comment.Thomas L.
Amazing Staff, friendly always professionalSean T. | First Impressions
Customer did not leave a comment.David A.
Staff was very helpful and informed. Made the experience very painless.Dominique H.
Customer did not leave a comment.Holly S.
Customer did not leave a comment.Lisa G.
Nothing it was goodJeffery E.
Would be nice if they inspected the vehicle before telling me to leave or ask if I has any issuesGlen H.
nothing could have been easier Cris was very polite professional and friendlyD-Bruce H.
The pick up was fast and ready. No issues with the U-Haul. Check was equally as fast.Josh T.
Customer did not leave a comment.Brian H.
Friendly staff, easy process to pick up and drop off. Vehicle was very well maintained and drove nicely to move my daughter home from university. Lots of space in the cargo van. Will recommend and use again should the need arise.Jennifer B.
Customer did not leave a comment.Carl G.
Costermer services very helpful, parking lights didn't work ,but it turns out a fuse was burnt out on the vehicle. Nice to find that out I didn't know.Harry K.
Customer did not leave a comment.Mike R.
I book a u-haul 2 month in advance, I then revieved a call 2 days before hand indicating the vehicle would be ready for pickup at 9am of the day I booked it for at the Russell corner depot. When I arrived they said they knew nothing about it even when I showed confirmation. They said they must have sold it to another person by accident. They then told us to go to a different location (the one indicated on this order) where they gave us a truck bigger than we originally booked. We said we didn't want a bigger truck but they said it was the only one we could take, it ended up costing an extra $25 (plus however much more gas the larger vehicle used up). Overall, it was a very confusing and frustrating process. I will not be using u-haul again.Marc V.
Great service and staff in and out and on your way in no time. TksStanley N.
Customer did not leave a comment.Gilles B.
Trailer light didn't work. No one had checked them before I got there. So the rest of the trailer probably wasn't check over as well. Luckily they had another trailer so I didn't have to wait around for the trailer to be fix. Didn't feel comfortable with the maintenance being done. Stopped half hour into my trip and notice the license plate wasn't there. So over all not a good experience.Gil H.
Exactly what you expect from a professional business. Yard personnel was extremely nice and friendly.Daryl P.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Magaidh C.
Customer did not leave a comment.Christiane B.
Customer did not leave a comment.James R.
Customer did not leave a comment.Dawn K.
Customer did not leave a comment.Antoine H.
Staff were friendly and helpful.nancy B.
Customer did not leave a comment.Shirley B.
Customer did not leave a comment.steve C.
Customer did not leave a comment.Denise C.
Customer did not leave a comment.Glenn R.
Customer did not leave a comment.Karen K.
Great service.TOM R.
Customer did not leave a comment.shawn K.
Customer did not leave a comment.Angelina M.
Customer did not leave a comment.Clair W.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Andrew E.
Customer did not leave a comment.William M.
Customer did not leave a comment.David W.
Customer did not leave a comment.dan O.
You could replace the left side strap.WILLIAM C.
The tires in the 2 trailers low to the extreme. 21 22 24 and 31 in one. the other had 68 64 59 22. obviously not maintained and it cost me and 4 HIRED workers 2 and 1/2 hours to get air for the first part of my job. the one light on the 1st trailer didnt work.and its brake pulls to the left. I left a message with the drop off person to have the manager call me. 2 days ago and no call back. Name Lori... Ministry is the next call. Gerry ChaputGerry C.
It was a great experience and the staff were very polite and helpful.K D.
Polite and friendly service. Also bought a hitch for a reasonable price.jordan B.
Customer did not leave a comment.Mathew R.
Staff in Sarnia were friendly and accommodating at pick up. Fell short of expectations- truck had only half tank of gas and dirty windshield. The return process was new to us. While intended to be convenient for customers after-hours; it's not. How does this work for customers without a cell, an old school cell or one not immediately available? This information should be sent at time of booking to review the process not as you're hurriedly exchanging keys, cards and contracts.Never should a rental be handed over half full. We were verbally told it was half tank and fill it back to there. It was actually less than half full when we received and when we fuelled to 3/8, we were dinged $30 for the extra 1/8. A problem that could be avoided if full at the start.Tracy P.
Customer did not leave a comment.Ted K.
every location should be operated just like this oneGavin A.
Very fast completing the paperwork and very helpful getting the trailer hitched on.Mike Y.
Customer did not leave a comment.MIKE T.
Customer did not leave a comment.Kellan L.
Customer did not leave a comment.albert D.
Lori and Les at Confederation St Uhaul do an amazing job. They were so busy on that day and organized everything perfectly. Great customer service, great equipment, making my move stress free. I can't thank them enough. Great job, great service.Kenneth C.
I was very inmpressed with both customer service representatives who were friendly and helpful, and provided top quality service. My first time renting from here, I would definately do so again !Ron F.
Customer did not leave a comment.Pauline T.
Nothing! The customer service, vehicle and overall experience were great!Beatriz C.
Lori is always very wonderful to deal with. I rented before and always had great service.Brian V.
It was good, but a lower price for the 1st month, which someone else does, would be nice.Randy R. | Overall Experience
Customer did not leave a comment.Bobby F. | First Impressions
Customer did not leave a comment.Michelle E. | Overall Experience
I moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It’s been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the bestSABINA J. | First Impressions
Customer did not leave a comment.patricia n. | First Impressions
Customer did not leave a comment.Geoffrey D. | Overall Experience
Great staff-excellent facility-easy accessRON M. | First Impressions
Customer did not leave a comment.Caroline G. | Overall Experience
Customer did not leave a comment.Terry F. | First Impressions
Customer did not leave a comment.LANCE O. | Overall Experience
I've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.scottburnett s. | Overall Experience
Clean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.Randy R. | First Impressions
Customer did not leave a comment.Deidra B. | Overall Experience
Customer did not leave a comment.theresa k. | Overall Experience
Customer did not leave a comment.Bradley L. | Overall Experience
Customer did not leave a comment.otto v. | First Impressions
Only problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rentGreg B. | Overall Experience
Customer did not leave a comment.Shaina R. | First Impressions
Getting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.Joel G. | Overall Experience
Customer did not leave a comment.Kerri Y. | First Impressions
I own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!selenaclarkson a. | First Impressions
Customer did not leave a comment.bob b. | Overall Experience
Customer did not leave a comment.ken v. | First Impressions
Customer did not leave a comment.jamie m. | Overall Experience
Excellent serviceKenneth W. | Overall Experience
Appreciation of a very caring and knowledgable staff at this location.dana p. | First Impressions
I honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100% with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied aboutMichelle M. | Overall Experience
Satisfiedjuancho a. | First Impressions
Customer did not leave a comment.shelly J. | Overall Experience
Very helpful very nice respectful take care of their customers very wellWayne B. | First Impressions
Everyone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesomeKyle G. | Overall Experience
Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.Dan D. | Overall Experience
The staff was very friendly and helpful during my move in and move out. ThanksPhilip O. | Overall Experience
The service and equipment available was excellent.SayedHossein L. | First Impressions
Smooth transaction.theresa k. | First Impressions
I was pleased with the service provided. The place was clean.Helen J. | Overall Experience
Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!Heather M. | Overall Experience
Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bobrobert e. | Overall Experience
Staff are pleasant and very helpful. Very efficient.mary anne c. | Overall Experience
Staff was friendly, pleasant and helpful. Thank youcalvin g. | Overall Experience
Very welcoming and answered all questions. Clean facility and locker.Michelle E. | First Impressions
Friendly customer service!john kelly g. | Overall Experience
Will be using again soon , awesome placeBrad M. | Overall Experience
I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.ROY S. | Overall Experience
The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.Angelina M. | Overall Experience
the staff went over and above the U HAUL requirements.STAN B. | Overall Experience
Office was busy but the wait was not too long.PAT S. | First Impressions
vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.Bruce T. | First Impressions
Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.donna d. | Overall Experience
One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.Jeffrey H. | Overall Experience
Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.Catherine E. | First Impressions
The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.CATHERINE R. | Overall Experience
Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.Lawrence C. | Overall Experience
I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.Diana D. | Overall Experience
Very clean and accessible facility. Helpful staffanne k. | Overall Experience
guy that assisted me at the counter was helpful. units are very clean well maintainedcorey k. | Overall Experience
Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.SUNDAR N. | Overall Experience
the staff was extremely help full in such a difficult timeDiana D. | First Impressions
As long as the same general manager is there we will continue to keep coming back!Edward C. | Overall Experience
Was an amazing experienceJoshua N. | Overall Experience
Nothing but a good experiencetom m. | Overall Experience
Very knowledgable and courteous stakkDoug F. | First Impressions
Keep it up thanks 4 ur patienceDavid M. | First Impressions
Very dependable and I felt very confident storing my belongings there.gwen g. | Overall Experience
Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Jobtom m. | First Impressions
My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.Nicole M. | Overall Experience
Friendly courteous staff who go the extra mile to helpCAROLE M. | Overall Experience
Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!diane l. | Overall Experience
Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.Bryon C. | Overall Experience
All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.Kenneth G. | Overall Experience
Always clean. Never had any problems with access.Pam Vaughan H. | Overall Experience
Great placesteve j. | Overall Experience
I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.Eric P. | Overall Experience
A very friendly staff willing to help.Gina V. | Overall Experience
Used the service to keep my motorcycle safe during winter time, everything was just finejuan m. | Overall Experience
just great.Brian S. | Overall Experience
XxLaurie L. | Overall Experience
The staff at the location were real professional as well as friendly and helpful.Randip S. | Overall Experience
They were good to me. I appreciate their assistance.michelle w. | Overall Experience
very helpfull staffKatrina N. | Overall Experience
We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.JOHN O. | Overall Experience
Well doneDAVID B. | Overall Experience
I would recommend Uhaul for your storage needs. Staff were very friendly.NITSA C. | Overall Experience
very accommodating. I would recommend this U Haul facility highly.Marion Watt L. | Overall Experience
Goodwilliam m. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!