Customer did not leave a comment.Shonisani R.
Customer Reviews for U-Haul Moving & Storage at Coors & I-40
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff at this location were awesome during this whole year of us renting there.Berverly M. | Overall Experience
vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commutingarthur a. | Overall Experience
What I think there is not much improvement. I was happy with the service and the employees that helped me with the rental and they were courteous. And I will refer uhual to friends and family!RICKEY G.
Customer did not leave a comment.Yahaira O.
Customer did not leave a comment.ann G.
Customer did not leave a comment.Toni C.
Customer did not leave a comment.JOSEPH T.
Customer did not leave a comment.Elizabeth C.
Great customer service.Theodore D.
I had a really good experience with your location, once I got there. I had a NOT-so-good experience at the San Mateo/Montgomery location. But perhaps that was because of the weird things the U-Haul website does to someone trying to get something organized.TIMMY T.
Terrific customer service. Everyone was friendly and got me in and out without any delay.WILLIAMHARRINGTO W.
Every thing was great. The manager in charge was awesome. very helpful and compassionate.FABIAN A.
Customer did not leave a comment.William E.
Awesome peopleJermaine H.
I would like to see carside service for pickup.Greg P.
Customer did not leave a comment.michelle m. | Overall Experience
Customer did not leave a comment.SAMUEL M.
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.Brittany S. | Overall Experience
Customer did not leave a comment.JULIE D.
Customer did not leave a comment.JUSTIN R.
Thank you for always taking care of during hard times like moving , And everyone is so nice , Thank you yvonne montoyaYVONNE M.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.DIANE H.
Customer did not leave a comment.Marilyn T.
We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100% accessible. Thank you for meeting our needs with kindness & and courtesy.JAMES C. | Overall Experience
Wish I would of been informed about mileage charge, I thought the initial stated price was the final charge. I wasn't informed that the mileage was going to be a separate charge calculated at the end of rental.Yen Fung L.
Nice place and nice equipmentJason L.
The person helping me was so nice! His name was Joseph and I can't say enough nice things.KOBI W.
U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.Daniel D. | Online Move In
Customer did not leave a comment.Cyril H. | First Impressions
Everything was good. I arrived a few minutes after closing times but the guy that was already off of work still offered to get my return completed. I was in the middle of trying to figure out self return. Great job for still helping me after you closed, it was not expected but appreciatedJOAQUIN S.
Customer did not leave a comment.Rafel S.
I am so appreciative for the staff at this location who made our move very well. Lanae, Evan n Samantha were excellent in all they helped us with. Thank you!Henrietta L.
Friendly staff thank youJonathan S.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.jose C.
Customer did not leave a comment.Shaen M.
Make sure the cargo van is clean & all maintenance up to date. The cargo van I rented was filthy & the â€œchange engine oil soonâ€ light stayed on the entire trip.Katherine G.
Customer did not leave a comment.Jay R. | Overall Experience
Customer did not leave a comment.MICHELE G.
Customer did not leave a comment.Demetrio C.
Customer did not leave a comment.Maria R. | Overall Experience
Customer did not leave a comment.DESIREE T.
Friendly and professional staff. The facility is modernand efficient. Thank you!Kenneth M.
Gas tank was told it was full but was not full.. Didn't realize this till after I had left the facility and at home loading the van.Samuel M.
Customer did not leave a comment.Joel M. | First Impressions
Your company has the best customer service I have ever experienced. Every member of your staff, no matter what state, on the phone or in person, could not have done anything better. It was amazing! I am forever gratefulHarold S.
Your return after hours is bad. It's never worked correctlyWILLIAM S.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.CHARLES M.
Just keep up the good work!MICHAEL L.
Customer did not leave a comment.Claire L. | Overall Experience
Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.Andrea G. | Overall Experience
The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can’t do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!Maxcine G. | First Impressions
Great location, knowledgeable & helpful staff, plenty of equipment and supplies PLUS storage facilities.ANNABELLA F.
Customer did not leave a comment.Carlos G.
Customer did not leave a comment.WENDY R.
Customer did not leave a comment.Phillip B. | Overall Experience
Great facilities and location was convenient 👏 quick checkout with great staff 👍.Henry K. | Overall Experience
Customer did not leave a comment.MARION D.
Both location were a lot of help and excellent to work with.Todd F.
It went from 34 dollars to 56 real quickJoshua B. | First Impressions
Very helpful and responsive.Hugh C.
Customer did not leave a comment.DAMIAN V.
Customer did not leave a comment.Tracy N.
My experience with storage and truck rental services at this facility have been great. Thank you.Shannon B. | Overall Experience
Easy...all of it Thanks!Steven N.
I was given very good service there was plenty of trucks to rent it was very easy to rent a U-Haul truck and everyone there was kind . Thank You.Adorela R.
Customer did not leave a comment.Thomas D. | Overall Experience
Customer did not leave a comment.OSCAR E.
I was so impressed with your help that checked me in. It was quick and easy. And he gave me back everything I forgot in truck. Thank youVirginia L.
The BestJames L.
Customer did not leave a comment.Trini L. | Overall Experience
Customer did not leave a comment.Damon T.
The shocks in the back of the truck are dead, the ignition was so stuck it almost made it impossible to turn on. The sun visor is broken and was constantly hitting me in the face. The dude initially told me the wrong spot number. Truck did not have a lock for the rear. Truck was not full when I picked it up, and after driving it I didn't even want to bother refilling it. I turned the truck in after nine hours or of twenty four because it was that bad. I've used u haul for years and always been happy with my rental until today. The only thing that worked as it should was the hand truck.Ted M.
There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.Jeremy G. | First Impressions
This Groupe goes above and beyond to take care all my moving needsJAMES L.
Professional Services at its best.James L.
I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommendBrian v. | Overall Experience
Staff is always spot-on and extra helpful.I have been rent with you guys many times in the past few months.ANDRES R G.
Customer did not leave a comment.Jan T.
I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.Juan V. | Overall Experience
Over all my experience was the best at any rental facility I have used.JAMES F.
I would have given a higher rating but I received 3 phone calls with misinformation about the time I can access the UBOX. I confirm for one time at 7pm the latest. And then 10 minutes later another phone call to say 6pm.. I instantly caught an attitude.. 26 hour drive and 3 weeks in a hotel. I did not want to hear any more mishaps on other peoples partKENYA M.
Customer did not leave a comment.Joyce D.
Customer did not leave a comment.Maria V. | Overall Experience
Truck was in good condition, ran good!JAMES G.
Customer did not leave a comment.Luis P.
Customer did not leave a comment.Cindy C. | Overall Experience
Customer did not leave a comment.MIKALA M.
Professional and good help thank youMARIAN T.
Staff at this location has been the best. I have used other locations, and staff was not good at all. I would recommend this location for anyone in the Albuquerque and near by area.JAMES D.
Customer did not leave a comment.HOPE R. | First Impressions
Although I only had a month I had a great experience!!Esperanza S. | Overall Experience
Customer did not leave a comment.Idalia E. | Online Move In
Customer did not leave a comment.JOSE M.
Helpful and polite. Prompt attention at check in. Vehicle ready. Unable to rent size wanted but the larger truck was really nice and got decent highway miles.Patrick R.
Customer did not leave a comment.Jeffrey D. | Overall Experience
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.Ramona M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.Matthew S.
Easy pick up and drop off. Price was excellent!Barbara P.
Clean the windshields on vehicles before pick up. This location had not sense of urgency. The asst manager had an extended personal conversation with a customer while i waited for his assistance, to correct a problem. i was set to leave town at 5pm, but did not get out of town until 8:30pm because of improper equipment. The asst manager appeared to be content to dawdle, as i waited.Jeffery C.
Great experience, everyone awesome!!Ethelgeneva J.
Customer did not leave a comment.DAWN A.
Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.ANTHONY F. | First Impressions
Very happy with the service and professional staff! Recomendable to people in need for this service!Carmen G. | Overall Experience
U-Haul employees were very helpful and friendly. Facility was clean and well organized.Scott S. | First Impressions
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.ANTONIO G. | First Impressions
Customer did not leave a comment.JOHN A.
This was the easiest long distance move. My container arrived a week early and the local store was in communication with me every step of the way.Neesa R.
Guys were great and helped us get a storage unit too.Justin R.
Easy in and out. The truck served the exact purpose that we rented it for.CHRISTOPHER A.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.Germaine C. | Overall Experience
Better Costomer service,, and you need to take payments with out a card, like Apple Pay, apple wallet etc,, electronic payment we are in 2022, upgrade your payment systemIRVING D.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.MARIA G.
We had no problems and will be using you again in about three weeks. ThanksJoyce D.
Agent was knowledgeable and competent.Juan V. | First Impressions
Customer did not leave a comment.Edwin H. | Overall Experience
Customer did not leave a comment.JOSE O.
Desk agent was very helpful and knowledgeable during registration. Expedited check in/ and check out, and I was on my way.JUAN NEPUMUSENO V.
Customer did not leave a comment.CHERYL S. | Overall Experience
Excellent pickup and drop off service.Robert M.
The staff was beyond professional.THOMAS P.
Customer did not leave a comment.Jay J. | First Impressions
Everything went well. Spine Savers were great!tamar G.
Customer did not leave a comment.KEVIN S.
Excellent service. The truck it was clean for in and out side.MARIA V.
They charged me for an extra day after I left the keys in the drop box. The next time I rented from them they gave me a 26' truck with less than 1/4 tank of gas.JOSEFITA A.
Great service. Nice staff.Carlos G. | First Impressions
Customer did not leave a comment.Dimitra S. | First Impressions
This location was wonderful! Every staff member helped make this process as smooth as possible!Heidi P. | Online Move In
Customer did not leave a comment.Martha S. | First Impressions
Customer did not leave a comment.Laura Q. | First Impressions
I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.Enrique R. | First Impressions
My experience here was so good!!!! I haven’t seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.LAQUALA T. | First Impressions
Customer did not leave a comment.andrtadina C. | First Impressions
My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor itTammy D. | First Impressions
Customer did not leave a comment.FELISHA S. | First Impressions
Jerry Garcia checked me in. He was professional, helpful, and thorough.Lorelei K. | First Impressions
Customer did not leave a comment.Francisco M. | First Impressions
I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMENDJocelyn H. | First Impressions
Didn’t deal with staff but everything went great.Pauline A. | First Impressions
Great job! Very helpful and professional.LISA V. | First Impressions
Customer did not leave a comment.Michael S. | First Impressions
NoneJeffrey D. | First Impressions
Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellentsandy t. | First Impressions
Customer did not leave a comment.Yvonne A. | First Impressions
Best in town!!!!rodney s. | First Impressions
Customer did not leave a comment.Scott W. | First Impressions
Customer did not leave a comment.Charles F. | First Impressions
Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.Stephen L. | First Impressions
Customer did not leave a comment.Thomas D. | First Impressions
Staff was very helpful and through!! Would definitely recommend!Vanessa K. | First Impressions
Customer did not leave a comment.Lisa T. | First Impressions
Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.Alexis R. | First Impressions
Telephone customer service for those without internet should be easily accessible!Jerald S. | First Impressions
Uhaul made my experience from moving one state to another state very pleasantEd D. | First Impressions
Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).Amber G. | First Impressions
Customer did not leave a comment.Shawn R. | Online Move In
I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..Krystle T. | Online Move In
We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PMDanielle T. | Online Move In
Customer did not leave a comment.Sergio A. | First Impressions
Customer did not leave a comment.Ariel M. | First Impressions
Customer did not leave a comment.Brian C. | First Impressions
Customer did not leave a comment.Dennis M. | First Impressions
Customer did not leave a comment.josie r. | First Impressions
Customer did not leave a comment.johnny a. | First Impressions
Customer did not leave a comment.Paolo E. | First Impressions
It took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that’s not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.Edwin H. | First Impressions
Customer did not leave a comment.james P. | First Impressions
Customer did not leave a comment.Teresa D. | First Impressions
I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NMTimothy C. | First Impressions
Excellent and quick Customer Service.WESLEY C. | First Impressions
Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free 🔐. Thank you U-haul for letting us store our belongings between our move. TahseeannaTahseeanna H. | First Impressions
Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.DANIELLE S. | First Impressions
Great and easy processmaria T. | First Impressions
Customer did not leave a comment.Tiffany V. | First Impressions
Customer did not leave a comment.Lidia L. | First Impressions
Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.Steven B. | First Impressions
Customer did not leave a comment.Gwen H. | First Impressions
Customer did not leave a comment.Robert M. | First Impressions
Customer did not leave a comment.Cindy C. | First Impressions
Friendly staff, quick and easy to achieve what I needed.danette p. | First Impressions
Customer did not leave a comment.TYRONNE A. | Online Move In
The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.Bobby L. | First Impressions
Very nice and the place looks great.Jennifer J. | First Impressions
Customer did not leave a comment.Henry K. | First Impressions
It was very busy for a Tuesday.holley w. | First Impressions
Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...Nicolas L. | First Impressions
Customer did not leave a comment.sarafina R. | Online Move In
I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn’t understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.Michelle A. | First Impressions
Every thing went good with the paper work and moving in.David A. | First Impressions
Thank youYVETTE Y. | First Impressions
Customer did not leave a comment.Matthew K. | First Impressions
All staff were professional , friendly , knowledgable and helpful.erik a. | First Impressions
Extremely nice facility and staff. I highly recommend them!steven h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!