Customer Reviews for U-Haul Moving & Storage at Coors & I-40

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Coors & I-40

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Wendy B. | Overall Experience |
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Top notch professionals staff this facility. It's the cleanest one yet and I've used several. Very courteous and helpful. Clean facilities and areas. It was a pleasure. I'll be back...

Peggy H.
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The hold on trying to phone is intolerable; the chat feature (this is UHaul in general) useless 50% of the time. The driver who delivered my containers deserves a raise; she was terrific (so, too, the driver here in KY). Never been to the ground facility in ABQ so cannot judge with accuracy. With ALL online today, that question needs a "not applicable" response.

Judah M.
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Customer did not leave a comment.

Lupita C.
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Jonathan Sedillo is very helpful and professional. He went above and beyond to provide uhaul service we needed. Thanku Jonathan! We towed my truck home.

Jessica W. | First Impressions |
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It was very busy for a Tuesday.

David M.
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Very easy. Good staff.

Maria S.
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Everything was great

Isabel C.
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No bad comments. Everyone there was nice and friendly. Did everything in a timely matter. Quick and easy 👍👍

Terra B.
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Customer did not leave a comment.

Victor G. | Overall Experience |
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Customer did not leave a comment.

ERIC J.
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The staff is knowledgeable and helpful. Five star team.

Myrna B.
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They went out of their way to help us after our 4 hour search for a moving truck. They had a cancelation and we showed up and took it for our one load.

Paul M.
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Customer did not leave a comment.

Griselda Z.
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Excellent customer service and very easy to pick up and drop off equipment!

Nicolas L. | First Impressions |
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Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Bobby G.
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Customer did not leave a comment.

JUANITA T.
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Customer did not leave a comment.

Rosemary L.
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Catherine C.
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Marsha J.
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Online check in was not at all user friendly and a complete waste of time. However, the actual PEOPLE I dealt with on the phone and in person were very helpful.

Javier T.
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The U haul track smelled heavily of Marijuana and the location never alerted me of this - the rep did not even walk me to the truck and just said here at the keys. The manager advised that the smell would wear off. This is terrible as my belongings are all damaged.

Anthony B.
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Customer did not leave a comment.

Juan Antonio E.
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Customer did not leave a comment.

Christian C.
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Please don't add the dolly and blankets to the truck when I already declined. It takes up extra space which is sometimes coveted toward the end of loading.

Patrick B.
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keep the great service

Robert R.
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Customer did not leave a comment.

Karen A.
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Customer did not leave a comment.

Cailey W.
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Customer did not leave a comment.

Paul H.
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Worst service ever. Delivered to the wrong location. Took 3 days to locate it. Arrived late. Did not notify me when they did find it. Scheduled time to pick it up and it was not ready and had to return 2 hours later to pick it up. Would never use their service again.

Jihshang S.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

Serena W.
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Great customer service.

Donna B.
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I can't think of any criticism, actually. It all worked for me! Kind, friendly, efficient people to work with. The ladies who handled the process for me were awesome! I'm starting to think the best man for any job is a woman-at least here in New Mexico! Can and will recommend U-Haul Services again. Thanks!!

Sara B.
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Nobody was in the lobby and had to go looking for someone to help me. Couldn't return the truck to another location which caused me to have to drive all the way back to Albuquerque from Santa Fe to return the truck. Ended up changing plans to avoid extra time/mileage/expense. 10' truck wasn't available at closer location to me so had to drive to Coors to get a 10' truck. Coors U-haul location is a confusing location and time consuming to get to because it is behind Walmart down a dead end street. One way rentals should always be available from a moving truck company.

Daniel J C.
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Unlikely. I recently (10/10/2020) rented a pickup for evening transportation of a telescope for sky viewing. I have been a customer of U-Haul for many years. Two issues in my recent experience distressed me, and I am unlikely to continue to support U-Haul. The first issue has to do with PII. When I completed my on-line clearance, I provided my driver's license number. When I arrived at the rental center, a young person using a cell phone in a very casual manner took my photo and also photographed my license. I believe it goes without saying that PII should be handled in a highly confidential manner and discarded when no longer needed. In my opinion a pre-clearance of my license could have been completed before my arrival, and a visual check of my license and identity would be sufficient at the rental center. The manner in which this was managed did not inspire any confidence in the security of these processes. The second issue has to do with the pick-up and return procedures. I was not informed at the rental center that I needed to make a visual inspection of the equipment nor provided any means to document mars on the equipment. After leaving the center, I received a text message to this effect, but when I discovered it, it had expired and I was unable to respond to it. When I returned the equipment I was greeted in a hostile manner by the center manager who accused me of causing a dent in the body of the pickup, for which I was not responsible. In my opinion the center should maintain its own records of its equipment and a representative and the customer should make a joint inspection of the equipment before it leaves the lot to clarify any damage to the equipment before and after use.

Lyle L.
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Truck was not located where described. 24/7 share caused more stress

Taylor B.
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I paid for an appliance Dolly and the truck didn't have one. As you can imagine, moving my washer was not fun

SALVADOR S.
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Customer did not leave a comment.

Suzanne T.
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Customer did not leave a comment.

Lou Ann T.
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I dont know. The location was so so easy and conveniently designed to return even the great big 26' truck. staff were friendly and professional.

Yudiesky G. | First Impressions |
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Thank you for making it work for me at the end of my transaction.

ROBIN S.
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Oil all over the chains and the front of the trailer

Victor G. | First Impressions |
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Customer did not leave a comment.

YUDIESKY G.
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I would only add that all customer service representatives that take incoming calls to know each locations rules and expectations for their customers. What I found was that the info given over the phone while I made my reservation was not accurate at the time of arrival in Albuquerque. That upset me because I had requested a storage unit in a specific location and no climate control, outside. When I was at the location something else was being given to me that I did not request. I feel that communication and setting the correct expectations to customers is key! All customers should know what their reserving and what they are paying for.

Dora L.
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Jonathan Sedillo is an outstanding customer service agent. He was extremely helpful and friendly.

Silvia R.
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Was given a 15 foot truck even though my reservation was a 17 foot truck.🙄

KATIUSKA S.
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Customer did not leave a comment.

Vicente G.
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Customer did not leave a comment.

PATTY H. | First Impressions |
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Customer did not leave a comment.

Jordan R.
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Customer did not leave a comment.

Marla R. | Online Move In |
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Customer did not leave a comment.

JOSHUA W.
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John M.
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jennifer J.
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Customer did not leave a comment.

LISA D.
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Brice M.
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Experience was great overall. But, why don't you just have every customer fill the tank all the way before returning it? It would be much easier than trying to get the tank back to 3/4, or whatever level the fuel was at. Other than this minor thing, great experience.

Anthony J.
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Great crew, very pleasant to work with.

DARRELYNN G.
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Very pleased!!

Judy B. | Overall Experience |
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Customer did not leave a comment.

Joanne G.
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Bryan K.
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TECLA L.
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Tecla L.
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Matthew J.
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randy K.
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Mitch G.
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Scott G.
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shelley W.
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Betrice J.
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Jonathan Sedillo was very helpful, he went out of his way. Thank you

Emily C.
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Customer did not leave a comment.

diane G.
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Can't think of any.

Jeffery N.
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Customer did not leave a comment.

TANYA G.
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Customer did not leave a comment.

Stephanie C.
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Very smooth easy process. Takes some stress off of making a large move. Will use U-Haul in the future.

WALTER M. | First Impressions |
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Customer did not leave a comment.

Terry T.
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I had a change in my schedule and needed to pick up a day early and they were more than happy to help. Very professional and fast when I picked up.

sandy D.
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Customer did not leave a comment.

Michael P. | Overall Experience |
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Very helpful staff they go above and beyond to help the customer.

Anna B.
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I was very satisfied with the whole experience of my travel and all my needs with this move. Thank you.! Keep up the good work.

Angela V.
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They two men helping me were absolutely phenomenal. Made a very stressful situation, non stressful! Much gratitude

TAMMY C G.
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Customer did not leave a comment.

Richard I.
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Customer did not leave a comment.

sasha w. | Overall Experience |
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eric D.
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Had to make Res. Through another U Haul since this locations phone never answered just endless hold time. But the service was great when I arrived

Michael S.
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Customer did not leave a comment.

Roger S.
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Customer did not leave a comment.

ISIDRO S.
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por que uno habla espanol no lo ha tienden bien, yo he rentado dos camionetas y me roban millas y alos empleados no le gusta por que hablo espanol.boy a buscar otras opciones de rentar por otra compania. Isidro Sanchez

Melody G. | First Impressions |
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Daniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.

Melody G.
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Daniel was so helpful in a stressful time.

PABLO G.
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Have clearer instructions on what to do when returning trucks after hours. Lock box was not secured and had to contact the general manager via an after hours emergency number to get direction.

MARIA G.
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Friendly staff and knew what they were doing.

Paul R.
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Customer did not leave a comment.

Craig S.
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Customer did not leave a comment.

David M.
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Always a pleasure to deal with these guys!

evelyn S.
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Atrisco location treated us well but it was the fifth location sent to for reserved equipment.

Diana G.
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Customer did not leave a comment.

Steven N.
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Customer did not leave a comment.

kurt t. | Overall Experience |
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Customer did not leave a comment.

Tanya G.
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Customer did not leave a comment.

ERICKA F. | First Impressions |
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Customer did not leave a comment.

James H.
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They keep trying to overcharge me almost twice of what I owe. They can't even logically explain it but the guy argued with me about it because they wrote down the wrong beginning mileage and I didn't know it at first. He says there is nothing I can do about it and demanding payment.

Carlos C.
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Terrible customer service. General Manager very disrespectful. I wlll never return to this location.

James M.
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Customer did not leave a comment.

Hugh C.
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Customer did not leave a comment.

Susan M.
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Very helpful and respectful staff assisted me. Highly recommend this business for others.

Jennifer H.
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Customer service was AAA+ Thank You!

Daniel S.
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Customer did not leave a comment.

Todd H.
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Employees were rude, completely non helpful, and anti-customer relations. Too young to be managing business alone. Forget about customer experience. I guess pet monkey could have been trained better..

Mary B.
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Customer did not leave a comment.

kent M.
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Dennis V.
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Frederick M.
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Brent K.
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Roger T.
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Improve the online pick up experience. Takes to long to check in

Guy G.
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Customer did not leave a comment.

Chris R. | Overall Experience |
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Customer did not leave a comment.

Maria S. | Overall Experience |
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Customer did not leave a comment.

Gordon S. | Overall Experience |
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Customer did not leave a comment.

Mayra E. | Overall Experience |
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Although the storage unit and almost all staff was great, there was one staff member who acted very unprofessional. His name is Jonathan Sediillo, from the I40 and Coors location. I am unsure if he had a bad day, but he was rude, impatient, and condensending. He definitely left a bitter taste in my mouth.

Maria S. | First Impressions |
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Customer did not leave a comment.

Mary M. | Overall Experience |
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Customer did not leave a comment.

Susan J. | First Impressions |
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Perfect experience

Jamie H. | Online Move In |
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Everyone who helped us at the facility went above and beyond. Both Silas and Jonathan(spelling?) were doing their very heat to make the process as easy as possible for us while we were driving in from out of state. Jonathan went as far as walking us through the on-line move in process when our signal made the system glitch. We can't express enough how grateful we are!

Michelle A. | First Impressions |
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I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn’t understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

SARAH O. | Overall Experience |
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The workers were knowledgeable and friendly. It is so convenient moving stuff into the storage with their trolleys.

Julia S. | Overall Experience |
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Customer did not leave a comment.

David A. | First Impressions |
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Every thing went good with the paper work and moving in.

Ken H. | First Impressions |
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Worker did a great job

Veronica G. | First Impressions |
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Awesome new place, the staff was very friendly and informational and helpful. Also really appreciated all the moving carts, big help in moving up to the second floor. Great big area for backing in trailers, uhauls, etc. Will defintely recommend this uhaul...

SARAH O. | First Impressions |
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Staff was helpful, and they were also thoughtful enough to have moving equipment available. It made moving into the storage very easy.

YVETTE Y. | First Impressions |
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Thank you

sasha w. | First Impressions |
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Customer did not leave a comment.

Matthew K. | First Impressions |
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Customer did not leave a comment.

Donna m. | First Impressions |
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I love using uhaul the staff is always nice and friendly

Laurie H. | First Impressions |
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Customer did not leave a comment.

christine a. | First Impressions |
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All staff were professional , friendly , knowledgable and helpful.

orlando o. | Overall Experience |
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The help seem to be money hungry.

steven h. | First Impressions |
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Extremely nice facility and staff. I highly recommend them!

Michael L. | Overall Experience |
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A little too much pressure to buy something from U-Haul. Fortunately, had my own lock. Felt misled as to insurance coverage. Overall, good experience.

Stephen L. | Overall Experience |
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I do find it a bit conflict of interest that you are required to buy a Uhaul lock (though it is nicely discounted). If you.use another lock, they will lock you put of your unit until you buy thier lock. On my case I had recently become homeless (it's better now), and I was surviving selling items from my unit. I could not afford thier lock, and they caused me to lose sales. They were unsympathetic, even with other people arguing for me. Crappy policy. Oh and if u lose they keys to.thier lock whichl they force you to buy, they can't help you. Call locksmith at your own cost. Aside from that one thing, we s home site., security and staff.

Mary M. | First Impressions |
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Customer did not leave a comment.

David W. | First Impressions |
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Clean, super helpful

No reviews have been submitted for this location.

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