Customer Reviews for U-Haul Moving & Storage at Court St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Court St

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Avery A. on

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Terry L. on

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Majesty H. on

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The customer service representative was VERY unfriendly.

john e. on

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Theresa P. on

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The truck ran very rough -shifting gears was very rough as if the transmission was out of wack .

David M. on

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I didn’t choose these location on the app when I ordered the trailer. If you are going to change the location on me, which every I have done with your company you have, then why give me the option on the app. If I was in charge of your customer service or app support I would have fired someone. Unacceptable!!

Brice S. on

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KYLE R. on

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Convenient location for me, and excellent service, will use again.

Charles A. on

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Kenneth S. on

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Nothing against this location or employees however I reserved my rental online at a different location they didn’t have it. I called the 1800 number for the new location and asked about the guaranteed or $50 they stated it doesn’t apply even though online it prompt me of this guaranteed. Also at this location they said I didn’t book with a card online which I did but the system didn’t pull it over. Very frustrating!

Samantha S. on

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Everything was alright at the UHaul this morning.

Steve H. on

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JESSICA R. on

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The young lady was nice and welcoming when I went to pick up my uhaul. When i returned it, it was confusing. He said one the and when I got the email it was something different. I also called about the way the truck drove. It was very rough...

linda m. on

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The location is bad and hard to find. One of the guys that was helping with the move, came in to use the bathroom and was told that you didn’t have one. It does seem like this a safe location. Especially if some is returning the vehicle at night and frankly I don’t feel comfortably coming to this location in the day time. There also need to be more than one person at all times. I do understand that you have cameras but what if someone came to the harm an employee. the deed will be done.

janet d. on

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Dalton F. on

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Kevin C. on

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The location was off the beaten path, but Marcus was extremely helpful before I came on the phone and while I was there picking up the trailer

Marcus P. on

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Paul B. on

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George A. on

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My reservation started off as a bit of a problem; I was supposed to pick up my trailer at Hair One Studio in Montgomery, Al. However when I got there, the had to redirect me to the Mildred Ave. location. However, the attendant at Hair One was very courteous. Upon reaching the Mildred Ave. location, Mr. Marcus Jones was Great. He was extremely courteous; ensured that my trailer was hooked up properly and took good care of us. When I returned a few hours later, Marcus met us out on the lot, and quickly unhooked the trailer. He made it a great experience. I have had some negative experiences with uhaul, but Marcus made this a good one. He deserves an At-A-Boy!

Joshua O. on

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Every Uhaul location in Montgomery is obviously bad.

Melanie C. on

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Katie W. on

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gardner l. on

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During open hours the location was locked even though materials, supplies, etc. were outside. No one was there to assist us. I left the trailer with the telephone help from the rental Pick Up location.

Douglas G. on

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JUAKEYSHIA M. on

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David F. on

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The Uhaul broke down. Customer service was a disaster. It took a couple of hours to get a service technician out to even look at the truck. Once it was decided that the truck was no longer drive-able it then took 23 hours for the truck to be towed.

Shaneika C. on

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Firstly, I booked online, we to one location and had to be sent to another. Once we arrived to this location the agent was very unknowable. The 1st location on Malcolm Drive told us that we should get a $50 guarantee for all our trouble. Agent at court st said he never heard of it. Wasted over 1hr of my time

James J. on

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Trailer may have caused fuse to blow in trailer running light circuit. Left turn, Right turn and brake worked fine.

bobby l. on

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marcus q. on

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Worker called me and stated that they didn’t have a 20ft and that she would update grade me to a 26ft at the same rate. When I got there had to wait over an hour an a half and she couldn’t change the rate. She made several calls and she still could not change the rate so I had to pay for a 26ft.

Olivia B. on

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Rosla m. on

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Change location. Hard to find as well in a bad area.

Dru J. on

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Ralphel H. on

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