Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Bernardino

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GREGORY V. on

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Young woman agent who reserved truck for me last evening was same who helped me in the morning was VERY pleasant and informative. Happened to see her as I brought back the truck this evening after an exhausting hundred plus mile trip loading and unloading a 17 footer. She took the time to wave in recognition as she apparently was leaving for the day and inquire how it all went . As a 77 year old man I really appreciated her warmth and mutual respect .

Kenneth C. on

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Everyone was very helpful

TINA H. on

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Excellent service from both of the employees that helped us. We will definitely go back and send friends over

Dorothy H. on

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he U-Haul facility Located in San Bernardino stole money from my account. I rented a truck for $19.95 with a 80 mile limit. The owner/manager processed my card for three different amounts ($90.00, $95.00 and $87.00) When I returned the truck and a receipt was given to me the amount was for $84.00. I spoke with he manager and told him I disagreed with the amount. He stated file a complaint. And the complaint is going to come back to him. And that was he final fee for the $19.95 one day rental. this facility is a rip off.

Tawnya K. on

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Best experience at a U-Haul.

Jiri S. on

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Customer did not leave a comment.

DOUG M. on

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Gabriela G. on

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DAVID J. on

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When I arrived at the location to pick up my utility trailer. the place opened on time the help was very pleasant, transaction went smoothly and I was on my way to my job site

Sandra S. on

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Ali N. on

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Luis M. on

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Lea Marie K. on

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The young man who helped us was very polite & when we had a problem with the vehicle we had, he was very nice about switching the trucks out & giving us credit because of the problem. The store is just a regular truck rental store, but the employees are what made the good impression & why I would recommend them without hesitation.

NA TIESHA T. on

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The service was phenomenal. I was just concerned that the men allowed a woman to meet us in an alley (return location) alone at night in a dangerous neighborhood. She was amazing but it is very unsafe for her to be out there at night alone.

Andrew H. on

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The staff was wonderful - very friendly!

Donna H. on

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Your counter employees need more training as they are extremely slow, and seem uncertain as to company protocol. Also your computer system was quite slow and was difficult for your employee to work with. You could use someone cross trained in doing counter and lot help as lines can be lengthy due to the issues above.

PAUL U. on

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Nothing

Angela M. on

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STEVE B. on

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Danielle M. on

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CHARLES H. on

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Mark F. on

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darrel s. on

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JULIE J. on

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Have gas on full when you release your trucks!

Javier V. on

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Fernando W. on

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AnaMaria D. on

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I rented a pickup online and I was a bit late picking it up at reserve time. I called ahead to give notice. When I got to the location the lady helping me ended up giving me a "van" even though it was not a van..it was a 10 foot truck. She did give it to me for the pickup rate so I was placated by that. I also needed the truck for an unforeseen extra day and it was no problem. The way the final charges are confusing because I reserved with a credit card online..paid the first day with a debit card..and when I extended the rental..I paid cash. I was expecting a refund but was happy I didn't owe. Overall I would rent from U-haul again.

Maxine S. on

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Gabriel A. on

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Besides having to go to another location to pick up truck everything was great

Leticia S. on

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Employee stated that manager of facility did not want to spend the money on a new ignition key. So during our 2 pit stops tne truck had to stay on due to it taking 5 minutes of jiggling the key for it to start. Very inconvenient. I'll be contacting the mngr today for an additional discount.

courtney R. on

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Make sure the battery cables are tightly connected to the battery. I had lost power and couldn't find the battery at first

Rosario T. on

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Call me very upset customer 951 425 3432 I have a complaint.

LATONYA V. on

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The customer service was excellent

paul m. on

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VERY professional experience. The manager was quick and thorough. Thanks

Specialized Care F. on

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First of all, the truck did not have any gas, which I can understand because of the area- people taking the gas from the trucks. The truck was very very dirty. (outside) It ran horribly. I even recorded how it ran. At 40 miles an hour it was shaking, and just awful. Thankfully I only had to travel least than 50 miles today. But someone renting this truck for a long hual would have had an awful trip. More maintenance is needed on the truck.

Eunice D. on

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Customer did not leave a comment.

William L. on

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Great customer service, fast check in & check out

ROSA S. on

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we were told one price and when we got there it was a different price and I looked on my bank statement and it indicated an extra $10 charge that I did not give authorization for and was uninformed of

Wilfred S. on

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Customer did not leave a comment.

ROSY P. on

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To have more employers for better and fast service

Eduardo G. on

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Improve parking, counter space, less stuff near counter, more staff, especially if one has a trailer on reserve.

JOHN K. on

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I have used this location many times. They always provide great service and have the equipment I need.

Rossel L. on

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Josue M. on

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Keep up the great work thank you

Sarah N. on

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can not think of any thing else that needs to be done at this time.

tiana p. on

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Customer did not leave a comment.

stan j. on

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Only dropped off at this location. Very easy and convenient to do so. Thank you for being so quick to get my rental checked-in.

ABDEL A. on

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Kyrah D. on

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GREGORY V. on

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EXCELLENT SERVICE !

ROGELIO M. on

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Son muy rápidos y dan buen servicio honestamente no se puede pedirles más ase buen travajo y muy buena atención gracias

Adrien L. on

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Other than lowering the rates, I can not think of anything at this time.

Kenneth G. on

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Get rid of the two idiots at the Highland location! I work in retail and would get fired for the horrendous customer service they offered. One was just downright unfriendly. The other yawned at us and said he was up all night with his barking dogs...I DO NOT CARE! Then he told us we were lucky, because he was thinking about going to lunch! LUCKY??? I was appalled!

robert r. on

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Dennis M. on

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gas mileage terrible. but all employee's very good.

Priscilla M. on

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richard s. on

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crazy need for second phone number, never checked if it is real , just un needed

jody S. on

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Jorge V. on

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Frania Z. on

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Henry W. on

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Very professional operation, kind courtesy and helpful. I will definitely recommend!

Samuel T. on

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Excellent service and good workres...

Constantine A. on

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Customer did not leave a comment.

jason k. on

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That truck and reserved was given to me with absolutely no gas in it . I barely made it to the gas station . Though I was given a credit back to the account I don't think it equal the amount of time spent fixing the issue.

robert r. on

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fast - easy - done

Kishea K. on

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Just make sure to find the equipment before assuming someone didn’t turn it in

Don J. on

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Overall, I would not recommend U-Haul to anyone because of the miserable time I had picking up the truck in Orange County.

michael c. on

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thank you very much!!

Nathanael S on

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San Bernardino was awesome to work with. They went out of their way to help us. Special kudos to Casandra and Leylasp?. Thank you!!!!

enrique m. on

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JAMES T. on

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Janel P. on

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dain s. on

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DERRICK B. on

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Charged way too much. Lied about the lock fitting a 10 foot truck so I had to startup all night outside watching my truck so no one would steal my truck. Never using uhaul again

MARK S on

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Leila, in San Bernardino, goes above and beyond as she manages the Ubox function at this location. Her actions show that she truly enjoys her position and taking care of customers.

Tom S. on

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Customer did not leave a comment.

ADRIENNE S. on

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Robert H on

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I was not given the unit I reserved for $74, I was given another unit for $89. Bait and switch is what happened.

Chad H. on

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ADRIANA C. on

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ROSA H. on

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Ebony P. on

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richard s. on

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Douglas P. on

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What I didn’t like I had rent it on days before and didn’t have it in that location they called me to pick it up at another location at a different time calls me again and changed time to more later time I call again changed location again for earlier time it’s a lot of inconvenience for us the person at this location was ok

Cecilia M. on

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Customer did not leave a comment.

CHRISTINE Z. on

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This was great! They had the truck ready and I couldn't have had a better experience

Ruth R. on

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I live in upland I made reservation and had to drive to realto but at least I got a 17 footer instead of 15.

Javier A. on

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Diana P. on

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Blanca T. on

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JONATHAN W. on

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Pat D. on

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I rent at this location often and usually things go smoothly with the rental procedure.

HUGO F. on

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Joanna M. on

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Maria P S on

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I had the u-box in my new address for about 2 weeks and all my furnitures are in good condition.

Jeanette M. on

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I wasn't able to look up any of my information on your website.

sandra R. on

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Customer did not leave a comment.

RHONDA D. on

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Staff was very knowledgeable about the equipment and very quick on hookups

Edward L. on

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Service rep was friendly, helpful and efficient.

Luiis S. on

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Be more aware of the waiting area where a costumer parks to return equipment and inspect the equipment prior to delivering it to the costumer.

Christopher D. on

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I was over charged a full rental period for being an hour late.

Legend G. on

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RICHARD K. on

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Charles A. on

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The suspension on the 20ft truck was very stiff and bumpy on the highway. Lower the price/mile

dave p. on

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Robert W. on

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My experience at this U-Haul location was very satisfactory the people were professional polite and courteous and the rental was easy and even easier bringing the truck back thank you for your help I will definitely come back to U-Haul and this location in the future thank you

John R. on

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You are to be commended, the Manager of this location, very business like, knowledgeable to deal with, very professional. Th carrier selected was a fit for what I needed, and the equipment was spotless, extreamly clean and well maintained.

Jeanette M on

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She was a little early, which is ok with me and she very professional and friendly.

leslie d. on

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I was very disappointed with the service form uhaul. I phoned and reserved a car trailer and even confirmed my reservation. The next morning we drove the 20 mile to he it and the location was a bad area and it was not even a uhaul facility it was a Mexican market. he trailer was not there and the girl working said nobody ever delivered it to them , I had to call again and was told to drive to another location. We had to drive back the 20 miles to get that one. When we walked in there was a girl sitting at the check out desk with food all spread out in front of her she never even looked up she just yelled someone will be with you in a second. About 5 min later a nice helpful young man checked us out in the next booth over from the employee enjoying her lunch. The trailer was good except they do not come with a spare tire, we were told if we get a flat to call in. Very unprofessional .

Miguel C on

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I just wish you were able to keep my delivery date at the destination the same as when I placed the order. 4 days later than what was `guaranteed` at first is a disappointing.

martha janette p. on

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MICHELLE W. on

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Lori M on

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Each person who has helped us have been exceptional, customer service is top of the line. Thank you for creating an environment for people to thrive.

Cecil I C on

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Delivery personnel did a great job and was very friendly and professional.

MICHAEL N. on

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Customer did not leave a comment.

jared m on

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I enjoyed driving the new box vans

karanda h. on

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The neighborhood is in disrepair and the front parking lot is on a curved hill. Friendly service though.

Niki F. on

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Customer did not leave a comment.

William W. on

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Make sure to check out the ramp this one was caked with stuff like from a pet store with lots of glass in it

Camesha J. on

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Increase the personnel available to assist incoming customers. Also requiring Uhul associates to enter detail notes into each customer account for any all actions and interactions would be most helpful.

SEBRINA M on

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Convenient and accessible, friendly staff.

Hien V. on

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I originally requested pick up & return in Redlands but on pick-up date I was asked to pick up at this location. I was upset at first because this location was out of my way but the lady on the phone told me U-Haul would credit my credit card $50 for not having the truck at the location I reserved. I saw the credit yesterday and was very impressed U-Haul kept their promise and did it in a professional manner. The young man who took care of us when we came in to pick up the rental was VERY pleasant and professional. After having received the most horrible customer service from the Lowe's in Redlands, our great experience with U-Haul saved the weekend!!!

BRIAN R. on

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EXCELLENT service across the board here. Patient, competent and handy for Mr. Clueless like me. Props and hat-tips to all.

RANDALL O. on

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More help Too long of time to check out For how busy it was The gentleman that helped me was very helpful did a good job

Meredith M. on

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Only problem is there was a double charge to my card. Hoping to get that resolved asap.

Ammar A. on

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Customer did not leave a comment.

Alex S. on

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It was really good. Just had to wait a little while.

Samantha B. on

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They did not have enough staff to take care of the line of customers in the store. I was probably there for a half hour in line and one guy said he would help me outside and he never came back or updated us. Also saw cockroaches crawling in the store.

RAY A. on

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After hours return service could make some improvements having a highly visible return slip box an a self check out electronic system with a printed out receipt equipment to officially be checked out made easy way

Rebecca S. on

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Customer did not leave a comment.

Jarrell J. on

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We were told that it did not matter which uhaul location we dropped our rental off at, however upon attempting to drop our rental off we found this was not the case at all.

Michelle G. on

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Richard G. on

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earl h. on

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JESUS R. on

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I'd like to say I got the best service from Jesus Garcia, he was kind , helpful , and very professional. He deserves all the recocgnition and praise. I will visit and rent u haul again because of him

Harold K. on

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Nothing

kellie f on

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Driver was very helpful knowledgable and friendly

Jerene G. on

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catalin t. on

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Lori C. on

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Lewis H. on

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Final cost was substantial more than advertised in rental estimate. Especially the milage cost.

Greg k. on

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No fault to this location, but uhaul.com shoud be able to easily determine availability of their equipment at ALL their locations. I shouldn't have to be inconvenienced not once, but twice for a rental. Uhaul Customer service described $50 reservation guarantee as a discount, which it was not. Not happy whatsoever.

George F. on

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Very helpful, professional and friendly.

ANNIE D. on

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Great customer service. Manger was exceptional with assisting us! Thank you

Barbara J. on

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The attendant should know the procedure of renting an u-box

Eric T. on

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This has been the worst experience and I will not ever recommend U Haul, in fact I am going to make sure anybody that I know or work with does not use U Haul. Every step of the way has been filled with missteps, so if you are planning a move do not use U Haul. They lost my box, they cut the lock on my box, they confused another box and added it to my order, they were unable to provide receipts to the charges that were automatically taken from my account, and aside from 3 to 4 people (and I have talked to many) that I have spoken to during this ordeal nobody seems to care. U Haul big company and a big hassle, steer clear.

melissa b on

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I didnt use this facility, but was billed for rent. Maybe my U boxes passed through when they were shipped from WA to AZ. We had a charge at another facility too.

RICHARD P. on

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Called multiple times to get my u-boxes scheduled. Finally got it scheduled and then hired help through your movinghelp service only to have the u boxes not deliver on the date they were supposed to. Had to follow up numerous times to get it rescheduled. The movinghelp company was hired to go and get my u-boxes because your driver didn't want to deliver on my only day off. However I hired 3 people and u haul only sent 2 of them so I had to carry many of my own items, your staff loaded the u-boxes backwards on the trailers so we barely had room to unload the first one. What can you do next? Honor your original schedules. I had to take an extra day off without pay to have my stuff delivered which is unacceptable. Load trailers correctly and if you are going to make it right, take the time to see what the client originally scheduled and hire them the same amount of people. Based on this experience I would never use u haul again, I would happily pay double to another company to store and move my goods. The only good people were the moving help company from Lake Elsinore - they bent over backwards to take care of me.

Denise H. on

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Customer did not leave a comment.

Elizebeth M. on

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Doing a great job continue.

Jose L. on

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No complaints! Everyone was very professional. I highly recommend this location. Keep up the great work!

Cheryl A. on

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Customer did not leave a comment.

michael a on

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Leila was professional, courteous and helpful. Excellent service that is greatly appreciated.

GALYN P. on

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As soon as I got in the 26 foot truck oil light came on I told the worker I don't want to stop on the highway he said it's ok it just came on, being that I'm a female I really didn't want to take that chance of breaking down. The truck drove really bad the ride was scary

Stephanie W. on

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Do not say that 30 miles are free then turn around a say you have to pay for mileage. If a statement is made when reservation is being done and you go to pick up, You should honor what was already arranged. Be a company of your word.

shacole p. on

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Customer did not leave a comment.

MOWELL O. on

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Too long time waiting for service.

Ann R. on

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Keep up the good work ! I think this U haul Center is the best. I use it often and influence froends tp use it as well. The trucls are well maintained and the service is great. Thank You ...

Dell W. on

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the location was very good but we had to go back and pick-up the trailer to have in attached to the truck for insurance purposes which is fine but when loading my ford pick-up on the trail the trailer came unattached from the truck so it WAS definitely not attached proper. I feel we should not have been charged for the trailer rental. This would have made quite a mess if it came undone on the freeway so thats why I am giving the location a poor rating. Very displeased.

Stephen Y. on

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Great service as always

ruth b. on

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Customer did not leave a comment.

Charles C. on

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William F. on

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patrisha g. on

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Oscar L. on

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Outstanding service the kid that took care of me when I took truck back is outstanding sorry I did not get his name but thanks

FUMIE V. on

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Service here was excellent.

virginia d. on

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Customer did not leave a comment.

Laura R on

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The owner was very helpful... I would definitely recommend this location...

RAJIV S. on

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The female with neck tattoos in front was rude wouldn't look at me nor acknowledge me. I had to speak up first. The guy who helped with my return, was very nice cause of him they got at least 3 stars.

Matt S. on

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Be sure to communicate the location the customer will picking up the vehicle. The neighborhood partners at places like storage units is a good idea but I had to take the initiative to check if the location I requested actually had a van the day of the rental. They did not have the van so I was glad I had called to confirm. If Uhaul had called me to co firm my pickup location, I would have given stars. Otherwise a pretty good experience. The dude at the counter was nice but could be friendlier and smile more!

Sara N on

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The boxes are unsafe with over 20 nails sticking out of them. The door hinge has a screw stripped and doesn`t seem to be very protective of weather, sunlight coming through.

DRASHAWN V. on

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keep up the good work, only the online service needs to be improved.

lucinda c. on

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I only wish the truck had a ramp to make my move easier to load and unload!

jim P. on

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MARIA M. on

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They look like there a little short on staff because when I got back to the place after I got done using the truck there was a line of people inside and no workers around but all in all its a great place with great workers and great vehicles at great prices.

alvin c. on

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Customer did not leave a comment.

ESTER P. on

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Great service..

Denise A. on

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Wait was long, but I knew it was a busy weekend. Would help if you had more employees ready to start their shift when the store opens. Otherwise no concerns.

Gregg G. on

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Customer did not leave a comment.

MICHAEL I. on

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Keep doing what your doing and get better at it.

Susan A. on

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RICHARD C. on

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Yolanda G. on

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The 2 cashiers Gloria & Mason we're very rude especially Mason, as he was helping another customer, he very loudly and very rudely, yelled at me "what was I doing there" when i was talking to the other worker Irvin, about returning the rental truck.I would like to point out that employee Irvin was very polite and patience as he explained the return process. On both days of rental & return. Thank you.

Nathalie U. on

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Customer did not leave a comment.

Gloria S. on

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Nothing. great service both times.

Zach S. on

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Customer did not leave a comment.

Ronald B. on

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they were great!

REBECCA M. on

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Less wait time

Andrew M on

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I have rented storage space from other companies in the past, but U-Haul is the best I have ever experienced.

Roxanne G. on

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I rented a pick up truck (19.95) for 12 days, when I signed the contract the employees explained to me the first 100 miles are at .59 per mile after that it went down to .29 per mile, agreed. When I turned the truck in & went to pay the amout was almost $300 more than what I calculated for the mileage driven. The emplyee told me the contract was prepared wrong when I rented the truck. OK how is that my fault? She stated to me that the amount would be adjusted by a mgr, except there was no mgr at the time. I went back the next day ready to pay but no mgr again, i told her do not charge my credit card because i want to pay cash, she said not a problem. I left my name & number and asked for a call. No response from Uhaul, Next thing I receive is an email receipt with a charge to my credit card. I went in to the store spoke with the mgr (finally) and he confirmed I was given wrong information from his employees. You would think he'd honor the contract, i even asked him to call the employee who told me the info, but NOPE instead he basically accused me of lying and said there was nothing he could do. As a customer we rely on the information that is provided to us by their "trained" staff it is not the publics fault that uhaul has not properly trained their employees to give accurate information.....I'm ready to pay what I owe based on the contract I signed & Uhaul should honor that.

ALEXIS U. on

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ADAM R. on

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DEANDRE W. on

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Thanks for the service Allen and staff

FUMIE V. on

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My trailer had a flat with few nails. I told the Manager, he took are of everything for me. It was great.

Careen C. on

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LAURIE L. on

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JUANA V. on

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Supposed to be I don't my reservation at like three days ago and when I go to pick it up my trailer may order supposed to be I cancel it but now I ran late to her three times a month and this locations but I don't know what happen oh I don't know was going on .but the personal before working there he's awesome team job I miss all the people now it's new personal but is not the same quality service. For take my order this guy he take like 40 minutes to wait for him ??????

Monroe H. on

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Jesus from the u-haul gave us a call because we left some personal item in the truck . he was very helpful

ANTHONY R. on

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Jesus helped me complete my order and was as helpful this time as he has been in the past. He always examplifies the highest level of a customer service and professionalism and should be recognized for such, in my opinion.

Emmanuel F. on

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No improvements needed really.

Andrew L. on

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Very pleasant experience renting a motorcycle trailer. Service was fast and personable, everything went smoothly.

lonnie g. on

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Customer did not leave a comment.

Brian N. on

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Extra associate for faster customer services

Mychal A. on

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Customer did not leave a comment.

bryan b. on

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In and out service. Reliable and great prices.

STEVEN M. on

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gerald b. on

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Very nice people

Gale T. on

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Everything went very well! One Uhaul box fits about 1 room from your home.

Juan T. on

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Customer did not leave a comment.

Mary W. on

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Nothing. It was great.

Luis Alberto R. on

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I got charge 25 dollars for nit cleaning?? Truck was empty.lol The truck was aslo had a half tank of gas and before i turned in, i went to go put 30 dollars of gas (take it back to 3/4) the gauge didnt even move at all.lol smh

carlos g. on

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Customer did not leave a comment.

JULIE G. on

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MARTIN O. on

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Great costumer service,from beginning to end . Keep up the good work.!!!!

Abel A. on

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Keep doing what you do I have always had a good experience at this location that the reason I keep coming to this store

DAVID D. on

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Ramon M. on

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Theodore S. on

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Gary D. on

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Hashwan T. on

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They over charged me for a gas!!

Reginald A on

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Units were supposed to be delivered on Saturday 3/25/2017 by 12:00 noon and I didn`t receive them until Sunday 3/26/2017 at 1800 hours. I lost all of my moving help for the day because it was so late!

MARJORIE D. on

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The new girl was very thorough and Gloria was very helpful and patient in training her. Gabriel was experienced and knowledges in hooking up the trailer. We were confident that our rental would get the job done safely.

REBBECA A. on

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sergio g. on

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Kitty A on

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So far so good... Will have a better idea of the total experience when it`s over.

Adrian v. on

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wayne b. on

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Israel M on

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I had a great time storing with U-HAUL

zeferino p. on

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JESUS G. on

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Jim R. on

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Candice M. on

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When we we're scheduled to pick up at 10 a.m. we had to wait for 3-4 hours for the car trailer. And at the last minute the trailer was broken so we had to go to another uhaul location to get it which made us run behind. The associate Christoper Butterbaugh told us for the inconvenience not to worry about filling the uhaul with gas when we return. When we returned it Uhaul STILL charged us for the gas! I wouldn't recommend using Uhaul again. Very dissatisfied with the wait and inconvenience!

ronald m. on

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Dezmond I. on

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The cashier was rude there were homeless people hanging out around the storage area

Shayla T. on

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It enough help, long wait times even with reservation, unfriendly staff, bad communication. I have no compliants on the truck

Jason A. on

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40 minutes in line after I went online and reserved

AVELINO D. on

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Customer did not leave a comment.

LUIS R. on

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Customer did not leave a comment.

linda b on

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call center said could pay at my final destination,driver expected payment call center said my furniture dollie would be delivered with the box, drivers do not deliver dollies either.

AVELINO D. on

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I as a customer am very satisfied

shirley m. on

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Customer did not leave a comment.

frederick m. on

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Everyone was very helpful in getting me what I needed! I would definitely use this location again.

Anthony U. on

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Very helpful. Even printed out the paperwork the Lancaster location did not give me.

daniel j. on

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Nothing I think u-hauls Customer service is grate I have gone through u-haul every time I needed to move or tow a car and the service has always been fantastic.

Sonya C. on

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Customer did not leave a comment.

Deana C on

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100

PAUL A. L. on

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Alan, again, very helpful and professional

PAUL A. L on

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Wish I would have know the Unit was on the second floor,with no elevator,before arrival.I`m getting too old `lugging` heavy boxes up and down stairs.Thank God,flat cars available on both levels!

MARIA A. on

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Customer did not leave a comment.

Sandra S. on

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Quickest delivery and drop off service I have ever received - and I have moved a lot. Strongly recommend.

RAINY E. on

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Customer did not leave a comment.

donald b on

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The facility was not properly staffed

Pat D. on

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When renting out a trailer or other equipment it would be best to make sure that the one picked is not blocked by several other equipment which only causes delay for me and for the employee. I rented a trailer and because it was blocked by two other trailers I had to wait for them to redo the paperwork so I can take the first trailer in front. This was not good for me since I was on a tight schedule and was already somewhat behind my schedule. It would be good if your trailers were always checked for cleanliness so that I don't have to sweep them out myself which takes my time and the trouble of finding a broom. Once in awhile your trailers may even need to be hosed out with water to get dirt or caked mud out of them. Luckily I don't always have to clean your trailers out but it does happen too often no matter which dealer I rent from. One more suggestion: Can you come out with a trailer that you don't have to stoop over in? Your trailers are not tall enough and when working in them a person can develop a rather severe back ache from always being bent over or stooping over. Please come out with a trailer that is 15 feet long by 6.5 or 7 feet wide and 6.5 or 7 feet tall. I think it would be a popular size and I would rent it instead of the 6x12 trailer that causes me back pain. It would also have a bit more cargo space so I wouldn't always have to rent a large 24 foot trailer from someone else. Hope you will seriously consider it. Perhaps make a few trailers and do it on a trial basis in my area to see how it goes. I'm in San Bernardino, CA. Thank you

JOSHUA C. on

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This location has gone down hill

John S. on

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Hire more employees. Only 1 guy working his back off to handle all of the work load.

monica h. on

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I called a week in advance to schedule the delivery of my boxes which was suppose to be on a Friday. The lady on the phone assured me it would be no problem and that I would get a call on Friday to have them delivered. Friday came and there had been no calls at all. I called the local office and they told me they had been scheduled for the following Wednesday (I was leaving the state on Monday at 5am). She said there was nothing that could be done because the driver had all ready left for the morning to start her route. I told her this was unacceptable and something needed to be done, I already had plane tickets to leave the state. She told me that it wasn't her fault because I had spoken to the call center and not the local office....I was just shocked, what did it matter who I spoke to they were the ones that messed up. Eventually they called me back and said they could deliver on Saturday, which they did by noon. That gave us a day and a half to pack up a whole house but at least they were there. Every time I got a call for pick up after that the times were always different but they eventually picked them up on Wednesday. When they got to Washington it was the same story...one person called and said they were coming on Monday, then another person called and said they were bringing them Sunday, and same story with pick up of the empty boxes, they called to confirm they were coming Tuesday but they didn't show up until Wednesday evening. Luckily nothing was really damaged, we had a few dings on some furniture. But the whole process was not easy and caused a lot of stress and confusion. There is a lot of miscommunication.

miles t on

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Driver very fast and efficient.

valerie m on

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PIA K on

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This U-Haul U-Box storage location needs an overhaul of the staff. They are inefficient and Gloria, the office staff has a bad attitude.

Robert S on

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Driver was very professional and helpful.

ANDREW B on

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IT.WAS,AWESOME

Chico C on

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box had a broken latch. Had to keep calling for status. Delivered sundown. Lost whole day. Supp. to be picked up on Sat., Not until Tues. had arr. with landlord to have boxes there day past-tenancy

james c on

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10/10 i received my box early and the contents in perfect condition

Vicki M on

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The u box is much smaller than advertised. It said I could put 1 and a half bedrooms worth of furniture in one. Ha. I barely got half that amount in the box.

Sheryl W on

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The drop off woman was very nice and professional. I had to repair one of the boxes door. The pickup driver did not have enough experience to be put in charge of peoples belongings.

JOSEPH B on

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No

Lauren M on

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Good service considering the amount of staffing available, but in order for it to be even better I think having a few more associates working there would be beneficial

Brittany G on

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came 20 mins past closing had a truck full of stuff with no storage left the truck there next day manager worked with me waived the day I left excited I was feeling down before I went in the next day

PAT V on

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Thank you for secured storage for these many years/ staff excellent and very helpfull only reason for vacating unit was increasing pricing

SONYA R on

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The staff was always courteous help. The manager, David P seemed to go out of his way to make sure that the customers were happy before they left. Always smiling, helpful, offering assistance kind.

Diana J on

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The staff person who dropped off and picked up our U-Box Travis Newman was friendly, professional, and really helpful.

Tamara A on

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Very helpful staff. Friendly and personable.

Jesus G on

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David the manager is awesome! He made my move in easy and stress free. Definitely a great facility to storage your stuff.

MELONEE ANN V on

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David is the best manager in the 21+ years. I moved out because I had water damage to a family heirloom that cannot be fixed/replaced. More care needs to be given to repairs.

Michael P on

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Great experience....a nervous 2 weeks, but all turned out fine!! I recommend Ubox for long distance!

PATRICIA S on

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Thank you guys

PATRICIA S on

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Thank you guys

towana k on

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Thank u for taking great care of my things while in storage. I`m very pleased with the staff at uhaul for going the extra step in making this experience very stress free. Thanks again. 128077

HENRY S on

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This is an excellently managed facility. And the card swipe access made it greater. Also, the availability of carts during moving in and out was a welcome sight.

Thomas S on

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Cassandra was awesome and informative. She was prompt and able to answer all our questions.

joe w on

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David and Kassandra were a delight to work with, both were very knowledgeable and professional

CAREL L on

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Friendly

MARISOL A on

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Keep up the good work.

VALLERY I on

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Professional establishment. Friendly and helpful staff clean buildings safe easy access Reasonable rates I would recommend this business to my friends!

PATRICIA A on

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I am glad that I chose this particular location. The staff was very helpful and friendly. They made a very stressful time much easier to handle.

MARY E on

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Everything went smooth from start to finish from arriving to leaving. The staff was very helpful especially Taylor. I am very satisfied.

STACEY H on

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Good

STACEY H on

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Good

joe w on

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The U-box lady was great to deal with and very knowledgeable as was all your employees

ernest b on

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every thing was good.

VALLERY I on

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I felt as if my transaction was handled in a friendly professional manner

DANIEL N T on

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very efficient and friendly.

HELEN F on

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Facility was clean and we314l maintained. Taylor was extremely helpful in finding me a storage size to accommodate my needs.

GLORIA B on

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The guy that helped me,Taylor I give him a triple A. his customer service was top notch.

RUDY B on

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I didn`t rate it excellent because inside of the units it was not lighted up and was a very big inconvenience to me.

Tracee P on

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Tamara and Michelle helped me out on short notice. I needed a extra box with a few hours notice and they delivered. Very professional and very helpful.

LINDA J on

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Everything and everyone went above and beyond from move-in to move-out.

DENISE C on

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Im very satisfied with the service and the staff was very friendly Taylor Cole was indeed helpful should hire more people like him with great attitude : thank you so much for your service

CURTIS Y on

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My experience was good and stress free, everyone was friendly and helpful

MONIQUE W on

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Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.

ANDREW L on

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Staff was helpful.

LAUREN S on

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The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.

WILLIAM R on

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They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.

Terry D on

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Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.

Michael P on

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The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .

Mark C on

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David was extremely helpful. Without him or move would`ve been much more difficult.

ANTHONY R on

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Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.

ARIELL G on

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Very friendly and willing to help.

JOHN E on

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The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.

LYNDA R on

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I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.

LEE J on

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Thanks for the help

Mike S on

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Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all

LINDA M on

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No comment at this time.

KRISTEN M on

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Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.

REGINALD L on

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David and Ro are the awesome ppl always going the extra mile with A smile

RYAN L on

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The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!

GORGONIA J on

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Service was great David and Lorenzo gave awesome customer service.

GARY D on

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Not much to say just thank you for being there

VALIANT P on

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The staff was very polite and helpful and the facilities were clean and neat.

VISION OF H on

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Great service

BRIAN W on

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They was very fast about doing things. Very nice well clean.

DONALD K on

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thank you

ELVIS C on

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I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.

LINDA M on

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Having two locks is a little inconvenient at times, however it does give me a sense of security.

MARTIN W on

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U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.

ATEF N on

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Excellent

UFFE L on

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all was great

HARRIET W on

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Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.

CHARLES D on

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All staff members where helpfull and friendley.

TIERNEY D on

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Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you

ALICIA R on

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Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.

EDWARD S on

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The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.

TODD R on

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Much more convenient than the other POD company. Thanks.

MAXINE P on

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It was very clean and the worker`s were very helpful and friendly..

TERESA C on

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Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.

ANNE P on

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good value wish you provided locks

SUSAN L on

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DANIEL G on

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The manager is extremely helpful.

DAMON T on

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I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.

KAREN P on

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Everything went well the day we went to load our pods.

ROBERT B on

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your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful

DAVID T on

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it was ok

KIMBERLY L on

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SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.

LATESIA L on

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I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.

ARTECIA R on

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It`s very difficult to speak to someone on the phone. Other than that, all is well.

VICTORIA R on

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I came in looking for storage and the staff was quick to help me with my needs.

RODNEY A on

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Found dead roaches in storage unit. Was told I would receive a refund on unused month.

MICHELE T on

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The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!

RYAN M on

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very easy

SUSAN E on

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Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.

SHEILA W on

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did not help at all.

DELIA R on

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Great

CHRISTIAN G on

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Very happy so far with this service.

DELIA R on

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Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.

KATHERINE N on

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Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.

JOHN R on

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All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful. Thanks! J.R.

LINDA M on

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You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.

LINDA M on

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The service is excellent. Staff is friendly and professional.

KRISTINA J on

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Fred and his crew went out of their way to make a difficult move easier. Thanks guys.

MICHAEL H on

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overall good experience, staff was friendly. service was adequate

KRISTEN M on

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We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.

STEVEN F on

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overall I was really impressed with everything and I will tell everybody that I was.

LISA T on

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Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.

MICHAEL H on

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Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.

REGINALD L on

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Allsome

GORGONIA J on

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The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.

PHIL P on

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Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.

MICHELLE P on

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Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.

KARLA E on

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Was very close to where I work and live and this is exactly what I needed

DONNA S on

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very Helpful and friendly

PAMELA Y on

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THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM

ALY L on

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Great Customer Service, was very helpful and professional! Great experience, thank you guys!

DEBRA W on

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good

DANA M on

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The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.

AMANDA B on

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Thor was very helpful

DAMON T on

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The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.

RAQUEL D on

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I appreciate the fast and friendly service.

ROB C on

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Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul

TODD B on

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Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo

DWIGHT A on

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good service friendly staff convenient prices and hours

ANDY C on

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The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.

MARIANNE W on

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5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.