Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Cincinnati

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jason S. on

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mary D. on

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U-Haul was way off on the recommendation for the number of boxes I needed in NC. This resulted in a second delivery of two additional boxes which cost me more money in delivery fees. In Cincinnati, my delivery person, JIM, was OUTSTANDING. Right on time for delivery and pickup. Extremely efficient and pleasant to work with!

RYAN J. on

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The lady at the desk was very courteous and helpful with changing my reservattion

Carla R. on

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Carla R. on

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KEITH G. on

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better lights in parking lot requested.

James M. on

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Michelle C. on

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Heather I. on

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Luke B. on

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kathleen W. on

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The customer service i recieved was great.. The computer had some minor issues but was resolved immediately and had me on the road in a matter of mins..

brian B. on

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Attendant was unable to print out final receipt for me. Main building was flea infested. Counter had fleas all over it, to which the attendant instructed me to "just smash 'em". Then he took my paperwork and did just that. Really frustrating....hope I didnt bring them home with me. Also while checking in clerk asked for the zip code connected to my card account....NEVER been asked that in any circumstances at a check-in counter. Made me uncomfortable ....I'll be checking my account for un-authorized purchases in the future. Use your own judgement in patronizing this location.

Stephanie S. on

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Jody B. on

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I was originally scheduled to pick up at your Gilbert Avenue location here in Cincinnati Ohio. When I got to that location they were very unprofessional, and had not evaluated their equipment on hand. They failed to service me in a timely manner, and I had to go to the Dalton location because of a failure to properly maintain and know what equipment they had available at the Gilbert site. This is not the first time this is happened at that location, I am very displeased with that location and their employees. Please feel free to contact me at area code 513-237-9688 for more information about this rental.

Aramis b. on

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Great!!

Matthew P. on

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Thanks. Very helpful!

Michael K. on

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Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup

sara S. on

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Justin M. on

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Scott H. on

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cathy s. on

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This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.

Cathy S. on

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Brandon C. on

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Gina K. on

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Called 1800 number was sent to Gilbert ave location to pick up a car dolly but they did not have one avaiable. The guy at Gilbert location did call the store on Dalton and asked me to go there they would be able to help me. When I arrived there I was slso told they did not have a dolly either and they told the guy on the phone they did not have a dolly a available they did have a car trailer and was willing to rent me that but couldnt do it for the same price of the dolly. I ended up renting the trailer anyway cause the vehichle I was towing had to be moved yesterday. I paying more than what I was expecting and had to go to two locations and still didnt get what I was expecting.

Charlene A. on

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My reservations for the truck were made at the Glen Crossing location and I spoke with her a nice woman by the name of Bonnie if it wasn’t for her this move would not have been good the sales rep at Dalton Street was great as well but Bonnie made this entire event more fun as she was very fun over the phone she was very candid she was very well agreeable she went out of her way she actually went above and beyond to get me what I needed for my moving needs and I would recommend anyone speaking with Bonnie if they have any customer concerns or customer related issues thank you so much Charlene Adams

Madiassa S. on

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Great customer service!!!

yolanda M. on

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Great service! I would recommend friends and family.

John M. on

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Friendly, professional. Wonderful experience.

Shaun O. on

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Cathy V. on

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Edward B. on

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Angela S. on

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Absolute worst location in the world never go there

Stephenie F. on

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I picked up on a Saturday morning and the location was pretty busy. There was only one person working the counter and the wait time was long.

Kelea P. on

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Gas gauge was not at correct mark and staff would not come to truck to check and change paperwork.

VINCENT G. on

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Not a thing all was perfect if there is such a thing and Mr. McWilliams was very professional and helpful be sure to keep him.

Rodnice S. on

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BRENDAN M. on

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Great experience. Staff incredibly friendly and willing to help!

allan g. on

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Always polite and responsive to all questions and needs.

Braden B. on

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The staff was very helpful

Andrea C. on

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The staff was friendly and helpful. The move in process was so quick and easy.

carolyn c. on

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Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!

theresa g. on

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No

Edward J. on

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Too many tripped alarms. Felt unsecure at times

aimee N. on

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Customer service was very professional.

William M. on

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Very clean facility. Friendly service

karen s. on

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Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.

Ashley T. on

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The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

annette r. on

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everything was great

shatonnah g. on

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Good experience

brian j. on

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Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

Ortegca O. on

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I want to say thank you U haul for everything.

RICO S. on

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Didn't like wouldn't recommend this location jerks

STACEY K. on

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Good experience! Clean, helpful, and well-secured.

elizabeth h. on

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Great Service!

beatrice t. on

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The pricing is high for such small storage room

elizabeth h. on

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Friendly!! Got the job done. I had a pleasant experience.

perry w. on

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Great place for storage. Excellent !

george c. on

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Thanks

Angela M. on

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The staff was extremely nice and customer service was great

Quivari J. on

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This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Carla K. on

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Awesome service!!

beverly e. on

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I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

Peter S. on

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terry r. on

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Great experience

CHARLES W. on

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Ryan was very helpful and nice

Robert P. on

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I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Charles B. on

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Staff was very helpful.

THOMAS K. on

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Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

Kristina B. on

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Employees of this store are very helpful.

Kristina B. on

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Employees there are great.

THOMAS K. on

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Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

lorie m. on

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it was a very good experience

mellisa s. on

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The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

gale j. on

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Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

Ann M. on

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Convenient and easy. Will use again if needed.