Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

13467 reviews

4411 Durham Chapel Hill Blvd   Durham, NC 27707
(Across from Red Lobster on 15-501)

(919) 682-9302

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 682-9302

4411 Durham Chapel Hill Blvd
Durham, NC 27707
(Across from Red Lobster on 15-501)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MORGAN R. 
Rating:
5.0

Customer did not leave a comment.

Karla F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

JORDANPATRICK T. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

WENNONA T. 
Rating:
5.0

I've rented a trailer many times at this location and have always had a smooth, positive experience.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Was super disappointed to get a call less than 24 hours before pick up to be told the Pittsboro location I reserved the truck at days earlier did not have the truck for me. I had to get a ride to the Durham location 25 min away and add unnecessary time and mileage to my trip just to collect my rental.

JENNIFERREED W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Van interior had not been cleaned but a staff member cleaned it promptly and willingly, which I appreciated. Only complaint: I was charged a $20 after-hours return fee even though I completed all instructions texted to me for after-hours return. Next time I will use a company that charges $10 more up front but no return fee.

KENNETH J. 
Rating:
5.0

This place was super busy as always, but the gentleman that helped me out did a fantastic job of taking care of me and the others. It was a quick fantastic experience. The only suggestion I would have is to have more people working as there was only one person helping people in the store.

NORMAN B. 
Rating:
5.0

Customer did not leave a comment.

TISHA B. 
Rating:
5.0

Happy Customer. 😊

ELSPETH W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY T. 
Rating:
5.0

Only one thing they given me a flat tire I have to pay to getting repair I need a credit for that thanks bye

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Nothing, everything was great

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

KINGSLEY A. 
Rating:
5.0

Customer did not leave a comment.

BARRINGTON R. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
3.0

Customer did not leave a comment.

Riley M. 
Rating:
5.0

Customer did not leave a comment.

CORNEL T. 
Rating:
5.0

Customer did not leave a comment.

Mohammadamin D. 
Rating:
2.0

Being a large center is good and you had a lot of selection. Your customer service on the other hand was very poor. The person helping me, while knowledgeable, was managing two phone lines, two cash registers and training a new guy on a third. The line was long and getting longer. In addition to renting a trailer I rented a storage space as well that was reserved ahead of time. He didn't have time to find the reservation so he made a new one, but with the wrong size. I had to wait in the long line again to get it fixed. Nice guy, but way overworked and that caused lots of confusion as he spread his attention over too many places.

Kurt W. 
Rating:
5.0

My movers that I booked through your site werone hour late for my two hour booking and I ended up loading most of my things. They only worked for one hour. I would like a refund. I would say that they were great to work with for the hour though.

SHELLY L. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

IRA W. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

The instructions for where to find the key for the truck were wrong. I had to get the key from the attendant at the desk, not from a key lock box on the truck...

Daniel M. 
Rating:
5.0

No issues. Dropped off the truck and was on my way!

George W. 
Rating:
4.0

The trucks tire sensor light came on immediately. The back door was broken from its hinge, and the divider almost fell back on top of our flowers we were bringing to a wedding

MICHAEL H. 
Rating:
5.0

Nothing, just maintain your excellent services and your outstanding professionalism.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

MOISES V. 
Rating:
3.0

Trailer ball lock was not screwed down all the way ball released when I loaded trailer. Caused dangerous situation but nothing bad happened due to my dexterity PLEASE TRAIN NEW EMPLOYEES

WILLIAM B. 
Rating:
5.0

N/a

MATTHEW H. 
Rating:
5.0

Everyone who worked there was very nice and went out of their way to help. Only problem was it was way understaffed and took a while to get service at times. This is a management problem and they should be hiring more people, especially for the time when lots of people are moving into town!

COLIN M. 
Rating:
3.0

When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.

Willie R.  |  Overall Experience 
Rating:
1.0

This location took $73.01 off my cars at the time of pick up. Then when I used another card to pay the remaining upon return they charged me the original amount, and additional mileage. So I was charged twice. I've called 10 times to correct this issue staying in the phone for what seems like hours with no answer. I am very displeased with this experience.

Jalisa T. 
Rating:
4.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Customer did not leave a comment.

Harvey M. 
Rating:
5.0

Your staff were very attentive and efficient. Great job!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Sonya A. 
Rating:
5.0

Customer did not leave a comment.

Kathryn Z. 
Rating:
5.0

The manager I worked with was wonderful and so helpful! He made everything easy and smooth for me which was much appreciated on moving day.

SUZANNE L. 
Rating:
4.0

Customer did not leave a comment.

Emily M. 
Rating:
1.0

Agent switched my drop-off reservation from the location I wanted to "flexible." When I went to my intended drop-off (where the initial reservation was), they wouldn't accept the return. Found out that U-Haul had updated my drop-off to a location across town. Had to drive 20 minutes to new location.

DAVID R. 
Rating:
5.0

Loved the self check in, thank you

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Maclin B. 
Rating:
3.0

I called the location to confirm information. The person was not friendly and hung up on me.

KANE S. 
Rating:
4.0

The dash and driver cabin were filthy and sticky. I had to disinfect it! Otherwise, everything was fine. Truck ran well. No issues there!

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENNINGTON G. 
Rating:
5.0

The drop off box was at a location that had to be walked to quite some distance and around a corner. As a young woman, in a new city and unfamiliar with the area, who also turned the keys in late at night, this was absolutely terrifying.

Breana M. 
Rating:
3.0

Not very friendly. Asked where I parked the truck as the return spots were all taken. She then told me where to move the truck. Did not ask if I wanted a receipt or if I had any questions.

annette W. 
Rating:
4.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Easier use of checking in by cell phone

MELANEE V. 
Rating:
5.0

The phone situation was no better at this end. Fix it please!

Elliot G. 
Rating:
5.0

Customer did not leave a comment.

ANNQUNETTA M. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The young lady at the reservation desk was a joy to work with. I forgot her name, but she's the best!

VELINA K. 
Rating:
3.0

Customer did not leave a comment.

ZARIN H. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
2.0

Customer did not leave a comment.

TIFFANY U. 
Rating:
2.0

This location appeared to only have 2 people working. I had to wait 15 minutes before being helped.

Luke W. 
Rating:
4.0

Staff didn't really communicate what to do but went quickly at least

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

friendly staff, super convenient process, the rental was ready and clean -- thank you for making moving experience this so easy for me!

CLOIE D. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
3.0

Customer did not leave a comment.

Arely H. 
Rating:
3.0

I arrived before the customer who was help before me. In other words I was overlooked and the older man who arrived after me was helped before I was. It was rude for uhaul to skip me and help the older white gentle man, instead of the young minority (me). Clerk did not know how to apply 10 dollar coupon. Seems like nobody cares about the customer. Or at least the minority.

JONATHAN P. 
Rating:
5.0

Everything was great, fast, & easy with both pick up and drop off. Especially with drop off. I didn't even have to go back inside. A team member met me at the van & the receipt was emailed to me minutes later. Thanks for making a long day of moving a little easier.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Holt F. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
5.0

This is a wonderful location. The people working there are first class, ALWAYS wanting to help. I've NEVER experienced a problem. So refreshing to do business with this location. Thank you.

daniel J. 
Rating:
4.0

Customer did not leave a comment.

Denise F. 
Rating:
4.0

Customer did not leave a comment.

Zikang X. 
Rating:
4.0

I was charged 10 dollars for an appliance dolly when I reserved a normal dolly. The desk staff stated they were out of normal dollies and that I would get an appliance dolly instead. I requested that I be charged 7 dollars instead and they said that would be fine. However, they did not change that when I looked at the bill afterwards. Otherwise, the van was in good order and the drop off was easy.

MATTHEWC B. 
Rating:
5.0

Customer did not leave a comment.

Natasha P. 
Rating:
3.0

Customer did not leave a comment.

Kevon C. 
Rating:
4.0

The manager was very busy and still able to accommodate all requests. The outside staff were helpful and efficient as well. Great team overall.

JEANNINE W. 
Rating:
1.0

You can deliver the equipment requested and at the site asked. You can provide updated information that confirm opening and closing times of locations.

STACEY D. 
Rating:
5.0

Customer did not leave a comment.

KINA G. 
Rating:
1.0

Extremely unprofessional staff.

ASHLEYRENAIRE D. 
Rating:
3.0

We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.

Andrew F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Craigangelo M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

The app did not work and the pickup process was a nightmare. I was not compensated for the lost time during the pickup process.

DAVID G. 
Rating:
1.0

STOLEN EAR BUDS PLEASE HELP THEY STOLE MY ESR BUDS

SHATRINAL Y. 
Rating:
2.0

Waited until the day before to change my location to an hr dr further away from where I was going.

ZACHARY L. 
Rating:
2.0

Truck air conditioning worked on and off, not fun during a 12 hour trip. I requested 2 dozen furniture pads and a utility dolly and received neither.

Jerel P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Jake G.  |  Online Move In 
Rating:
1.0

The unit that I was told to move into still had someone’s stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.

Mathew B.  |  Online Move In 
Rating:
5.0

I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!

susan c.  |  First Impressions 
Rating:
3.0

I was given an upper level unit. When I asked where the elevator was located, I was told “this place was built 14 years ago and it has never had an elevator. You should have known that!” There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long way

Silvio C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNIE T.  |  First Impressions 
Rating:
5.0

This is by far the best storage unit I’ve ever used. It’s incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.

Susan R.  |  First Impressions 
Rating:
5.0

No

Muayyad K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milan S.  |  Online Move In 
Rating:
2.0

I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.

Tanya P.  |  Overall Experience 
Rating:
5.0

I really like the employees very helpful

carisa m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bjorn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  First Impressions 
Rating:
5.0

A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.

Matthew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  First Impressions 
Rating:
5.0

Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.

JEFFREY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  Overall Experience 
Rating:
5.0

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

LATOSHA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claudette b.  |  Overall Experience 
Rating:
5.0

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

rebecca h.  |  Overall Experience 
Rating:
5.0

I had a great experience thru the years I was there.

james j.  |  Overall Experience 
Rating:
5.0

Wonderful staff, very helpful, .. highly recommended..

Shirlena G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene A.  |  Overall Experience 
Rating:
1.0

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Mary N.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Ronald J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Preston B.  |  First Impressions 
Rating:
5.0

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Janelle B.  |  First Impressions 
Rating:
5.0

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Jordan D.  |  First Impressions 
Rating:
1.0

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

Sarah C.  |  Overall Experience 
Rating:
3.0

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn’t responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they’d contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I’d moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

Tia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geoffrey w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Doris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIRA G.  |  First Impressions 
Rating:
1.0

The instructions to access the building worked perfectly, but the doors didn’t work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they’re supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, “Word of advice, don’t arrive 10 minutes before we close.” He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It’s supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

Blake C.  |  Online Move In 
Rating:
5.0

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Margaret C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan F.  |  Overall Experience 
Rating:
5.0

Friendly staff

MICHELLE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara W.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Joseph B.  |  Online Move In 
Rating:
5.0

Thank you, for your good customer service!

shaneka c.  |  Overall Experience 
Rating:
5.0

They were very friendly an took the time out to show the storage unit plus go over the contract. I’m very satisfied

Diana F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred F.  |  Overall Experience 
Rating:
5.0

Great staff

Bobby T.  |  Overall Experience 
Rating:
5.0

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

Jessica A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shannon R.  |  Overall Experience 
Rating:
5.0

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Christine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  Overall Experience 
Rating:
5.0

Staff was very professional and helpful

Bobby T.  |  First Impressions 
Rating:
3.0

Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.

Kara W.  |  First Impressions 
Rating:
4.0

There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.

Rebecca H.  |  Online Move In 
Rating:
5.0

I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.

Margaret C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan m.  |  Overall Experience 
Rating:
5.0

Good service, polite staff, clean facility

Tina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
1.0

My unit flooded with water and damaged all my property

Rahjan J.  |  Overall Experience 
Rating:
5.0

I like the fact that I have one month free Jeron is very friendly and professional

Maxine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

perry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

My only wish is that the interior units could be lit.

deborah t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
3.0

Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

raeann d.  |  Overall Experience 
Rating:
5.0

Great

Brittany R.  |  Overall Experience 
Rating:
5.0

I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

shawantha s.  |  Overall Experience 
Rating:
5.0

Excellent staff and service!

gary m.  |  Overall Experience 
Rating:
1.0

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

sherry j.  |  Overall Experience 
Rating:
2.0

Too small for the price. I never used it at all!

lakeithia w.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Esten W.  |  Overall Experience 
Rating:
5.0

The staff here are great!

james b.  |  Overall Experience 
Rating:
5.0

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Sarah R.  |  First Impressions 
Rating:
3.0

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

Laraine P.  |  Overall Experience 
Rating:
5.0

Excellent experience!

TERESA M.  |  Overall Experience 
Rating:
5.0

Anthony was so helpful and kind!

TERESA M.  |  First Impressions 
Rating:
5.0

Everybody was super helpful and friendly they took some of the stress out of moving

Monshea B.  |  First Impressions 
Rating:
5.0

Had no problems. Staff was friendly.

Alecia J.  |  Overall Experience 
Rating:
5.0

Easy pick up of moving truck - very helpful staff

mechell c.  |  Overall Experience 
Rating:
4.0

N/A

Megan M.  |  Overall Experience 
Rating:
3.0

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

Alyson D.  |  Overall Experience 
Rating:
5.0

Customer service was very polite and professional. The process was fast and easy.

CHANDA C.  |  First Impressions 
Rating:
5.0

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Deidre S.  |  Overall Experience 
Rating:
5.0

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

Myra K.  |  Overall Experience 
Rating:
5.0

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

james b.  |  First Impressions 
Rating:
5.0

Jeron was so helpful to me. 5 stars for him

Jeff P.  |  First Impressions 
Rating:
4.0

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

harold c.  |  First Impressions 
Rating:
5.0

.

Kevin N.  |  First Impressions 
Rating:
5.0

Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!

Mark B.  |  Overall Experience 
Rating:
5.0

They are definitely awesome love them.

alejandra c.  |  Overall Experience 
Rating:
5.0

Josh is awesome. Got me everything I need at one location. Great customer service!!

Leah P.  |  First Impressions 
Rating:
5.0

n/a

BRIDGET P.  |  Overall Experience 
Rating:
4.0

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

john s.  |  Overall Experience 
Rating:
5.0

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Tamera H.  |  Overall Experience 
Rating:
5.0

Clean, well maintained, would highly recommend.

Caroline O.  |  Overall Experience 
Rating:
5.0

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Louis V.  |  First Impressions 
Rating:
5.0

Great service

Vernon H.  |  Overall Experience 
Rating:
5.0

The entire process was super smooth from start to finish.

Tamera H.  |  First Impressions 
Rating:
5.0

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

Kristina P.  |  Overall Experience 
Rating:
4.0

No problems.

Marjie F.  |  Overall Experience 
Rating:
5.0

great experience

Caroline O.  |  First Impressions 
Rating:
5.0

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

ROBERT M.  |  Overall Experience 
Rating:
5.0

good job, overall!!!

CHESTER F.  |  Overall Experience 
Rating:
4.0

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Stephanie H.  |  Overall Experience 
Rating:
5.0

Thanks for everything everyone was nice and helpful. Thanks once again.

Delilia R.  |  First Impressions 
Rating:
4.0

greatstaff

marshell f.  |  First Impressions 
Rating:
5.0

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

Megan B.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Lani B.  |  First Impressions 
Rating:
4.0

Units are too high for the size.

michelle t.  |  Overall Experience 
Rating:
5.0

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

RUSSELL S.  |  First Impressions 
Rating:
5.0

Excellent Customer Service and Compassion!! Thank you!!

nicole s.  |  First Impressions 
Rating:
4.0

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

Sarah E.  |  First Impressions 
Rating:
4.0

I would like access to storage 24 hours but I have problems doing this.

MICHELLE T.  |  Overall Experience 
Rating:
4.0

Over all experience was good

shawnda p.  |  First Impressions 
Rating:
5.0

The people were very helpful.

Veronica G.  |  Overall Experience 
Rating:
2.0

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

David Z.  |  Overall Experience 
Rating:
5.0

We have rented space her before and will again. Facility and staff excellent.

Wendy C.  |  Overall Experience 
Rating:
5.0

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Aaron D.  |  Overall Experience 
Rating:
5.0

Really friendly staff

Christina M.  |  Overall Experience 
Rating:
5.0

Nice clean facility. Polite and helpful staff.

Aaron D.  |  Reservation 
Rating:
4.0

The facility was clean and easy to access. Agents were helpful and efficient.

Dru W.  |  Reservation 
Rating:
5.0

We were please with our rental. The staff was great to deal with and the facility was easy to use.

Charles M.  |  Overall Experience 
Rating:
1.0

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

Hank S.  |  Overall Experience 
Rating:
5.0

If I need it I'll comback again. Thanks uhual.

DORALISA R.  |  Overall Experience 
Rating:
3.0

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Mary J.  |  Overall Experience 
Rating:
1.0

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

Ryan H.  |  Overall Experience 
Rating:
1.0

Unit flooded, was charged an additional month by accident

ROBIN H.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Tonia B.  |  Reservation 
Rating:
4.0

he vehicle ran well, but used a lot of fuel1

Terrence R.  |  Reservation 
Rating:
5.0

None

Dennis W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top