Customer Reviews for U-Haul Moving & Storage at Eubank

5,031 reviews

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

None. Returning the vehicle went smoothly. Thanks!

JOHN E. 
Rating:
4.0

Customer did not leave a comment.

LORRAINE O. 
Rating:
5.0

Great customer service and friendly staff! Bailey Ryan is efficient and professional!

NICHOLS M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Pier R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Staff is very rude and not helpful. Every time we use Uhaul our truck is not available or at a different location. This time was no exception. Stores do not communicate!!!!!

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Trish T. 
Rating:
5.0

Everything was great with exception of one of the tires was low and one light (driver side) wasn't working! Great customer service!!

Daniel B. 
Rating:
3.0

Everything was great! It's just in a difficult location. Trying to get off the property back on the road since there's medians and to make a u-turn.

Kirsten O. 
Rating:
4.0

Customer did not leave a comment.

Ross S. 
Rating:
1.0

I wait a long long time for a team member to return the truck and my original van that I requested on Tuesday it wasn't there so I have to choose a different vehicle

Jose N. 
Rating:
4.0

It was great. The only thing is you Just need to explain where the key box is located at .we had to look all over for it. Took us a while to find it .

Christina C. 
Rating:
3.0

The guy at the drop off location will never win any customer service awards. HOWEVER, he is straightforward, with a no frills clarity in his expression of U-haul policy. If U-haul wants a clear expression of policy to customers with zero customer service excellence, this guy does a good job. If U-Haul wants good customer service with people who convey that they give two shits, this is probably not the guy. He does seem competent. That may be all you want. For my money, I think I will go elsewhere in the future. Even though I didn't like how I was treated, the gas tank policy is clearly stated (however small the print) in three places: contract, truck dash, and key chain. U-Haul is deliberately putting the customer in a buyer beware scenario knowing moving is stressful. My advice: be SUPER careful about the increment of gas in the tank and SUPER careful about refilling it or you are just handing them free gas and stoking their profits. Buyer beware.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Harry H. 
Rating:
3.0

The U-Haul App has pretty bad U/I on the checkout/ rental and return portion of the process. the attempt to push add on services and products should be condensed to one page. With how bad the app functioned it seems like the app would work better as a reservation or equipment hold option and the rental and return be completed in person.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
2.0

The employee that did the check in for me was extremely rude! I had just opened the door of the truck when he literally came out of nowhere and surprised me. He said something to me but I couldn't hear him really well because he was wearing a complete face covering from neck to nose. I was going to give him my Contract papers when he basically yelled at me and told me all he needed was my phone #. Once we when into the store I realized that me not being able to hear him at the beginning wasn't the issue. He was being rude! I was trying to return a mattress bag that I had purchased and didn't end up using after all and he kept on screaming at me. It could of ended really bad if I would of decided to give him the same energy he was giving me. This is Customer Service at the end of the day. If you don't like your job you should work somewhere else. All I was trying to do was return the truck and a mattress bag End of story. No need for him to be extremely rude to me for no reason!

MARIA H. 
Rating:
1.0

Your employee at this location was rude and unprofessional Bad experience Will not ever rent from you all or recommend

Dianne D. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Was available as booked online. Prompt service

James H. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
1.0

I have rented from this U-Haul for many years I have never had a worse customer experience then I had renting this truck. The U-Haul counter person was aggressive and rude and curt and hostel. It really was alarming how unbelievably rude this young man was. Seemingly for no reason. I simply walked in to get my truck for a reservation and he was hostile from the first 30 seconds before I said anything. I cannot recommend U-Haul this location as long as this man works there it was really truly horrible.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Andrae G. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Cassie B. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
3.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Ethan R. 
Rating:
5.0

First time ever I've had a well-rounded wonderful experience with U-Haul.

Rachelle K. 
Rating:
5.0

Customer did not leave a comment.

Vera D. 
Rating:
5.0

nothing really.

Timothy W. 
Rating:
5.0

Quick and easy drop process, representative came out and was friendly and closed things well.

William J. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Absolutely nothing

Quentin L. 
Rating:
5.0

Staff was nice, process was easy - definitely will rent again.

Cassidy S. 
Rating:
1.0

The worker that helped me was very rude and unpolite. I even told him he was being rude. Not very friendly people here. There was a guy before me and he even mentioned that they were even late to open the business. And that the worker was grumpy.

Pamela R. 
Rating:
3.0

Didn't include the appliance dolly originally so I had to go back to the store to grab it. I wish they would have made sure everything was ready for me when I arrived.

Robert H. 
Rating:
5.0

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Jessica S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fredrick T. 
Rating:
5.0

Excellent, never had any problems here

Joe P. 
Rating:
4.0

Fast service and very very nice customer service.👍

Arnoldo F. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Best customer service ever. I have to give extra thanks to Mary and her son Brian from the, Juan Tabo location.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Aharon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
3.0

This uhaul has a single employee that consistently makes things difficult for customers. I've rented 8 uhauls in the last 3 months for business and I've had two less than pleasant experiences with him. In addition Ive watched him make it difficult for other customers as well.

Malcom S. 
Rating:
5.0

The staff at this location were friendly and knowledgeable. I will be doing future business with this location.

Jennifer M. 
Rating:
5.0

Excellent experience pick up and return

Cynthia M. 
Rating:
5.0

Excellent all around! Staff were great, fast, clear. No funny business or up-sale pressure. Equipment as very well maintained...super smooth all around.

Brian B. 
Rating:
3.0

online quote and reservation is a joke. i couldn't easily complete it and when i was close, it was easier for the attendant to do so. also my quote was for 70-ish dollars and i ended up paying 112. i won't be back. thanks.

Alexander S. 
Rating:
5.0

Keep the same personal because they took very good care of my needs. They were friendly, professional. They did a great job.

Chas H. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Friendly and informative staff

Raymond S. 
Rating:
5.0

Joshua was very polite and explained everything very well. He made our experience super chill and we will be using this location from now on!!!

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
1.0

People were nice but Inspect trucks for cockroaches before renting them out please.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Brion D. 
Rating:
3.0

They were nice to me but there was only one person in there and there was three waiting behind me and it takes a while to get things going and these people were waiting

David B. 
Rating:
5.0

Customer did not leave a comment.

ricardo S. 
Rating:
4.0

The owner (Joshua) is cordial and professional. He efficiently got us on our way.

Quentin L. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie O. 
Rating:
5.0

My experience with UHaul is/has always been great! Thank you so much!

Angelica D. 
Rating:
5.0

Customer did not leave a comment.

Trish T. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Mary was excellent I called her and she was always willing to help and assist.

Christopher M. 
Rating:
4.0

When picking up the trailer, I was told I could not unhook the trailer or else it would void the insurance. I was surprised about this as the website has videos how to connect the trailer...a bit of a mixed message.

John J. 
Rating:
5.0

Added unexpected fees at the last minute were most unwelcome. This has nothing to do with the location. I anticipate that it is entirely corporate policy.

Ken G. 
Rating:
5.0

Very helpful customer service!

Scott H. 
Rating:
3.0

Take time to listen to the customer. Make sure you put in their name, phone number, and email correctly.

Lorraine C. 
Rating:
5.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Dora S. 
Rating:
5.0

The guys were great. Had me in and out. Great attitudes and much better service than in the past. (Used this location several years ago). Will definitely use and recommend in the future. Keep up the good work. Thank you . Tory Pacilli.

Vittorio P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Very nice lady easy drop off

Jessica K. 
Rating:
1.0

Horrible customer service ! inept employees ! in everyway one can put into words !!!!!!

Steven K. 
Rating:
5.0

I was supposed to pick up at the Tijeras NM U-haul. The woman there was unable to figure out how to hook up the trailer and I left with no trailer. I drove 45 minutes one way to Tijeras and left without a trailer. So fortunate that the Eubank location helped me.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Darling N. 
Rating:
3.0

Trailer wasn't available when I needed to pick it up due to unforeseen circumstances. The scheduler on the phone was extremely rude and didn't seem to care about my situation. The owner of the store tried to help as best he could, but overall it was a poor experience.

Michael M. 
Rating:
5.0

Awesome, as usual.

Trish T. 
Rating:
5.0

The staff members were very courteous and attentive and pleasant.

Felicia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

alsandra G. 
Rating:
5.0

The manager was an amazing nice guy and friendly. Had a big smile and told me to have a good day 😁

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

Raul B. 
Rating:
5.0

Customer did not leave a comment.

Alicia T.  |  Overall Experience 
Rating:
5.0

The truck was pretty dusty and dirty especially up on the little top portion.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LESTER S.  |  Overall Experience 
No reviews have been submitted for this location.

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