Customer Reviews for U-Haul Moving & Storage at Eubank

5,077 reviews

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

It was super u haul truck rented, employer's excellent workers and ready to read it again this weekend Thanks

Bert Y. 
Rating:
1.0

I replaced the fuel at a gas station just down the street returning it to the correct level. Yet I was charged $19.00 for fuel when I returned it. This is outrageous! I also had reserved 2 utility dollies on-line which were not there. I could not move what I needed to without them. They were finally able to find 2 but I don't understand how they can just not be available when they have been already reserved?

Tracey O. 
Rating:
5.0

Thank you!

Krystal H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Great customer service!!

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

JORDAN J. 
Rating:
2.0

Make sure all the paper work is in order when a truck is returned..

LANA P. 
Rating:
5.0

Nothing to suggest really, as they've got it down pat: nice people, efficient process, equipment performed truck-type deeds without problem. Have been to this location before and will doubtless be there again.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Bruse Y. 
Rating:
3.0

There was no gas in the uhaul and was asked to bring it back with more gas than what was provided.

Beatrice R. 
Rating:
5.0

Customer did not leave a comment.

Taren M. 
Rating:
5.0

Very friendly staff at each location. Great job all around.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

Cipriano G. 
Rating:
5.0

Staff were very friendly.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
5.0

Customer did not leave a comment.

marcus l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maurice G. 
Rating:
4.0

Customer did not leave a comment.

Ray P. 
Rating:
5.0

Customer did not leave a comment.

Sophia P. 
Rating:
4.0

The agent helped me with adjusting the mirrors after I asked him to do so. This should automatically be a service provided to customers. The agent was very professional and efficient in helping me register and get on my way.

Molly G. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
3.0

I did the online check in for a cargo van, and wow what a hassle. Pretty sure I could have rented a Lamborghini with a debit card more easily than U-Haul made that process. I had to provide an alternate contact, wait for someone to call them, and then they decided I needed another contact. All told it was a good 20 minutes before I could get the vehicle, just standing there waiting for verification. If it was necessary for them to have this ridiculous amount of red tape for a van, they should have done it ahead of time, or at least made it possible for the guy at the counter to help. Apparently once you start the online check in the people working there can't do anything to help. Pretty unimpressed with U-Haul after this.

Brett F. 
Rating:
2.0

The person was not in the shop and nowhere to be found. I had to walk around for 5 minutes before I found the mechanic who just told me to go back into the shop.

Ryne T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

My rental was 4hrs over the time it was supposed to be ready for me. Not a big issue and I was very friendly to the staff. The manager told me at first that the truck needed to be repaired, then changed the story and said the person who rented the truck was running late. Halfway into the move the truck started to over heat to the point of pegging the temp gauge. I had to let the truck cool for 30 min before resuming the move. This happened four times which cost me an additional 2 hrs. I returned the truck to find where I had park overnight was now being blocked by trucks. After asking I waited 35 min and because I had already paid I was now not the priority. I asked three times if the manager and the tech could move the trucks. I was told "Our other customers are the priority" by the tech and the manager said "I would have to be patient." I was there first!!! The staff and manager were rude, the shop disorganized and messy. I will never return to this location again and I will do everything I can to avoid this location even it means going out to Rio Rancho. DO NOT USE THIS LOCATION!!!

Nathan J. 
Rating:
3.0

This location is squeezed into a corner of a busy intersection. Pulling big trucks and/or trailers in is difficult and they have little room for maneuvering, plus equipment gets backed up. I'd look for a less congested location. Guys working there were very helpful.

SCOTT K. 
Rating:
5.0

Professional staff and extremely knowledgeable!

Dwight C. 
Rating:
1.0

Service was horrible. Waiting for an hour, to be attended to. Reservations was from 9-3pm checked out at 10am. Shorted one hour. Was told to bring truck at 3 or else!! Staff did not do a walked around the vehicle, marked the incorrect gas level!! Truck was on empty!! I spoke with a representative over the past phone, representative fix the time, of the return, and the level of the gas.

Armida M. 
Rating:
4.0

Customer did not leave a comment.

Noah J.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and completely professional , keep up the awesome work !!

Jesse A. 
Rating:
5.0

It was first class service. Josh is nice guy.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
4.0

Good customer service

Ruben L. 
Rating:
4.0

10' truck was given to me with Low Tire warning on. I visually checked the tires and they looked ok. Truck, however, had a shimmy when speed approached above 60 mph

Tracey C. 
Rating:
3.0

Parking lot gets crowded

Kathy C. 
Rating:
5.0

Great experience!

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

We came to return a trailer we rented and went in and told one of the guys that we'd be out back waiting fir him to unhook the trailer. He said he'd “ be right there” about 20 minutes later I went in to find out why they hadn't come out to help USAF's was told by one of the guys that “ he forgot” we were out there waiting!!! The other guy said he never knew we were out there waiting! Both guys were just sitting down doing nothing. One guy head his feet up reclining !!! Waste of my time on my vacation day from work!!! Ridiculous and lazy!!! Not happy!

John G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Karin F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

None. Returning the vehicle went smoothly. Thanks!

JOHN E. 
Rating:
4.0

Customer did not leave a comment.

LORRAINE O. 
Rating:
5.0

Great customer service and friendly staff! Bailey Ryan is efficient and professional!

NICHOLS M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Pier R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Staff is very rude and not helpful. Every time we use Uhaul our truck is not available or at a different location. This time was no exception. Stores do not communicate!!!!!

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Trish T. 
Rating:
5.0

Everything was great with exception of one of the tires was low and one light (driver side) wasn't working! Great customer service!!

Daniel B. 
Rating:
3.0

Everything was great! It's just in a difficult location. Trying to get off the property back on the road since there's medians and to make a u-turn.

Kirsten O. 
Rating:
4.0

Customer did not leave a comment.

Ross S. 
Rating:
1.0

I wait a long long time for a team member to return the truck and my original van that I requested on Tuesday it wasn't there so I have to choose a different vehicle

Jose N. 
Rating:
4.0

It was great. The only thing is you Just need to explain where the key box is located at .we had to look all over for it. Took us a while to find it .

Christina C. 
Rating:
3.0

The guy at the drop off location will never win any customer service awards. HOWEVER, he is straightforward, with a no frills clarity in his expression of U-haul policy. If U-haul wants a clear expression of policy to customers with zero customer service excellence, this guy does a good job. If U-Haul wants good customer service with people who convey that they give two shits, this is probably not the guy. He does seem competent. That may be all you want. For my money, I think I will go elsewhere in the future. Even though I didn't like how I was treated, the gas tank policy is clearly stated (however small the print) in three places: contract, truck dash, and key chain. U-Haul is deliberately putting the customer in a buyer beware scenario knowing moving is stressful. My advice: be SUPER careful about the increment of gas in the tank and SUPER careful about refilling it or you are just handing them free gas and stoking their profits. Buyer beware.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Harry H. 
Rating:
3.0

The U-Haul App has pretty bad U/I on the checkout/ rental and return portion of the process. the attempt to push add on services and products should be condensed to one page. With how bad the app functioned it seems like the app would work better as a reservation or equipment hold option and the rental and return be completed in person.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
2.0

The employee that did the check in for me was extremely rude! I had just opened the door of the truck when he literally came out of nowhere and surprised me. He said something to me but I couldn't hear him really well because he was wearing a complete face covering from neck to nose. I was going to give him my Contract papers when he basically yelled at me and told me all he needed was my phone #. Once we when into the store I realized that me not being able to hear him at the beginning wasn't the issue. He was being rude! I was trying to return a mattress bag that I had purchased and didn't end up using after all and he kept on screaming at me. It could of ended really bad if I would of decided to give him the same energy he was giving me. This is Customer Service at the end of the day. If you don't like your job you should work somewhere else. All I was trying to do was return the truck and a mattress bag End of story. No need for him to be extremely rude to me for no reason!

MARIA H. 
Rating:
1.0

Your employee at this location was rude and unprofessional Bad experience Will not ever rent from you all or recommend

Dianne D. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Was available as booked online. Prompt service

James H. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
1.0

I have rented from this U-Haul for many years I have never had a worse customer experience then I had renting this truck. The U-Haul counter person was aggressive and rude and curt and hostel. It really was alarming how unbelievably rude this young man was. Seemingly for no reason. I simply walked in to get my truck for a reservation and he was hostile from the first 30 seconds before I said anything. I cannot recommend U-Haul this location as long as this man works there it was really truly horrible.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Andrae G. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Cassie B. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
3.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Ethan R. 
Rating:
5.0

First time ever I've had a well-rounded wonderful experience with U-Haul.

Rachelle K. 
Rating:
5.0

Customer did not leave a comment.

Vera D. 
Rating:
5.0

nothing really.

Timothy W. 
Rating:
5.0

Quick and easy drop process, representative came out and was friendly and closed things well.

William J. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Absolutely nothing

Quentin L. 
Rating:
5.0

Staff was nice, process was easy - definitely will rent again.

Cassidy S. 
Rating:
1.0

The worker that helped me was very rude and unpolite. I even told him he was being rude. Not very friendly people here. There was a guy before me and he even mentioned that they were even late to open the business. And that the worker was grumpy.

Pamela R. 
Rating:
3.0

Didn't include the appliance dolly originally so I had to go back to the store to grab it. I wish they would have made sure everything was ready for me when I arrived.

Robert H. 
Rating:
5.0

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Jessica S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fredrick T. 
Rating:
5.0

Excellent, never had any problems here

Joe P. 
Rating:
4.0

Fast service and very very nice customer service.👍

Arnoldo F. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Best customer service ever. I have to give extra thanks to Mary and her son Brian from the, Juan Tabo location.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Aharon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
3.0

This uhaul has a single employee that consistently makes things difficult for customers. I've rented 8 uhauls in the last 3 months for business and I've had two less than pleasant experiences with him. In addition Ive watched him make it difficult for other customers as well.

Malcom S. 
Rating:
5.0

The staff members were very courteous and attentive and pleasant.

Felicia D.  |  First Impressions 
Rating:
3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  First Impressions 
No reviews have been submitted for this location.

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