Customer Reviews for U-Haul Moving & Storage at Florida Blvd

3,488 reviews

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Thank you for a smooth easy rental! We appreciate you!

Tammy T. 
Rating:
2.0

Poor customer service

]HELEN H. 
Rating:
4.0

Place a bar for hanging clothes

JERRY R. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

WYNN M. 
Rating:
5.0

Everything was okay

DEBORAH F. 
Rating:
5.0

Nothing. Everything was done professionals

FREDDIE J. 
Rating:
4.0

first experience puling small trailer, all went well, thanks

CARLOS T. 
Rating:
5.0

No improvement opportunity observed.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Shaniqua H. 
Rating:
5.0

.

FRANCIS H. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
1.0

I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.

Jada S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jered S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

Shaniqua H. 
Rating:
5.0

Kevin !! Helped out greatly! Very attentive toward customers and does a great job with customer service!

steve O. 
Rating:
5.0

Yes but once again the scheduled drop off location wouldn't accept the equipment and didn't know where it could go. So in the middle of a rain storm I had to navigate the backstreets of Baton Rouge and find another place to dump your equipmen

PAUL C. 
Rating:
5.0

Excellent Customer Service

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Long wait lines, maybe some extra help would be good

Vanessa H. 
Rating:
4.0

Customer did not leave a comment.

HOPE M. 
Rating:
5.0

Everything was great!!

CHARLES T. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Sharon E. 
Rating:
2.0

Everyone needs to be on one accord and better explain the policies to their customers

TREIVEANNA J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Greg E. 
Rating:
3.0

The drop off was smooth and easy since there was a line on the inside, we just dropped off the keys and left.

Karmesha D. 
Rating:
5.0

Continue being friendly and caring!

Shalacey W. 
Rating:
5.0

Great customer service

TRAVIS C. 
Rating:
5.0

It was a little bit of a challenge getting out with the trailer attached. The staff was helpful with directions to get out and the trucks had been rearranged by the time I returned the trailer. It is understandable since this is a very busy location.

ROLAND S. 
Rating:
4.0

Customer did not leave a comment.

DYNECHIA J. 
Rating:
5.0

Customer did not leave a comment.

RICK D. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
1.0

I had a blown tire on the interstate Then went to your web sites and requested help I also called and sat on hold for over 30 minutes without ever speaking to anyone at uhaul. After two plus hours and never getting a response from anyone at uhaul. I had to call someone else Pay for two new tire's and roadside assistance $1795 dollars later someone from uhaul finally called. Thanks for nothing Your truck was in substandard condition and you didn't have bad service you no service

Mack D. 
Rating:
5.0

Everything worked smoothly. No need to change anything from my experience.

CECIL D. 
Rating:
1.0

I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.

brandie r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

WANDA A. 
Rating:
5.0

Again the person who handled my check out was friendly and professional.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
5.0

U-Haul needs more people like the manager at this location, Kevin. He straightened out a mess that the online people made moving my pickup location 2 or 3 times days before my pickup. Kevin deserves a raise! I will use this location and Kevin for my future moves. Great job Kevin!

KEITH B. 
Rating:
5.0

All the staff were very helpful and friendly. They were a pleasure to work with

GREG E. 
Rating:
3.0

Everything was fine.

Reginald E. 
Rating:
1.0

I was not informed of the price correctly and some how ended up $269 that's not $19.95 a day ends up to be

ERNESTO S. 
Rating:
5.0

Customer did not leave a comment.

YORCHA L. 
Rating:
5.0

Kevin and his team have the best customer service ever I will recommend to family and friends this location Kevin needs a promotion and a raise he's awesome

FRANKLIN S. 
Rating:
5.0

Great service and great customer service

CARL S. 
Rating:
3.0

Have trucks ready and on time

Karen F. 
Rating:
5.0

Very professional!

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Deseria B. 
Rating:
1.0

Better customer service wait times to help on phone are one hour or more

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

MARANDA T. 
Rating:
2.0

I had a reservation for a truck for Sunday, Aug 1. When I arrived, they did not have a truck for me. I had to go to another location 10 miles away and a larger truck which created all kinds of difficulties and additional cost.

LISA N. 
Rating:
4.0

The overall U-Haul reservation experience was awful. I rented a U-Haul at College Dr in Baton Rouge. Was told 2 days later by text they didn't have the truck and needed to move the reservation to Florida Street. Showed up to pick it up and was told it was double booked and they didn't have a truck. Had to wait for them to contact regional GM who asked if I could wait until the following morning. When I told him I was moving stuff that evening, he found a truck at a location much further down Florida. Ridiculous experience. And paid 79¢ per mile to go further. How hard is it to honor a reservation???

ANURAG S. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Called ~2 hours before pick up time to tell me vehicle was not available until 12. No dolly available. So we had to wait twice. Once for the vehicle and for a dolly to become available. Staff was friendly however

Destini T. 
Rating:
3.0

Customer did not leave a comment.

KESHAWN A. 
Rating:
5.0

Great customer service

MYIA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

Outstanding Customer Service👌🏿👌🏿👌🏿

ROBERTSON B. 
Rating:
5.0

Sweep out trailer.

ALVIN L. 
Rating:
4.0

Customer did not leave a comment.

MARILYN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie E. 
Rating:
5.0

Everything was great! I will be back again soon for my move to hammond. Thank y'all for being so kind & getting me in & out quick! Made my stressful move a little less stressful :)

HALEY J. 
Rating:
3.0

Customer did not leave a comment.

Jarren N. 
Rating:
5.0

The three men that were in the office were extremely pleasant and helpful. Could not have been any better.

JAMES B. 
Rating:
3.0

The after hour checkin does not work on everyone's phones snd was a hassle to stop off

NORBERT W. 
Rating:
5.0

Customer did not leave a comment.

HANSONI H. 
Rating:
5.0

There were hick-ups and problems as with all moves, BUT in every instance the people at both ends of the move stepped in and were the difference. Good people are always the answer to problems.

BRUCE N. 
Rating:
2.0

you did not have equipment i requsted i n return my washer is damaged and i was injured

james C. 
Rating:
5.0

Nothing everything was fine

NICOLE G. 
Rating:
5.0

Customer did not leave a comment.

Johnsea B. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

The service was excellent and the staff was very friendly and professional, I would recommend friends and relatives

BOBBIE S. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

After reserving almost 2 months in advance, someone from an out of town location changed my pick up time and our reservation location was changed without being notified via phone a couple times. Had to fight to get a truck. The guy that did our check in and customer service went out there way to make up for the hell I went through. Worst experience ever in the many years I have used U-Haul.

CONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Miracle H. 
Rating:
5.0

Keep a close eye on some of your salespeople so mistakes can be caused on time.

DAWOO M. 
Rating:
3.0

The first trailer that was assigned to me had lights that did not work. The U-haul employees voiced his opinion that it was OK to go with lights not functioning. I refused to leave with that trailer. They assigned me a second trailer and the lights were working. That trailer had a leak and some of my furniture got wet.

ALVIN L. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
4.0

Customer did not leave a comment.

Vicki N. 
Rating:
5.0

Customer did not leave a comment.

Clay L. 
Rating:
5.0

Excellent customer service. Very friendly and thorough. This location will be my go-to from now on.

Eric G. 
Rating:
5.0

Keep caring about ppl showing respect keep smiling and it's all good

Veljon C. 
Rating:
4.0

Customer did not leave a comment.

FRANK B. 
Rating:
4.0

Get some carts to carry out supplies

COURTNEY P. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Service was extremely quick I was pleased!

Precyous B. 
Rating:
5.0

The service was great I wouldn't add to a take away from the services y'all doing for your customers

Michael E. 
Rating:
1.0

Customer did not leave a comment.

PRISCILLA B. 
Rating:
5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
3.0

Expensive for conditions.

Sabrina W.  |  Overall Experience 
Rating:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  First Impressions 
Rating:
5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha S.  |  First Impressions 
Rating:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T.  |  First Impressions 
No reviews have been submitted for this location.

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