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Juan F. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Gatorland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
jesus c. | Overall ExperienceThat's awesome!
Francisco N.Nothing
MICHAEL R.Nothing
MICHAEL R.I didn't ask for a hand truck, but there was one in the back of the truck. I didn't need or use it and I was charged. Sneaky accounting practices will not get you recommended
Laura N.Friendly hopefully staff
Erik R. | First ImpressionsNone
MICHAEL R. | First ImpressionsKim was great,thanks for making the process easy.
Maria N.the receptionist I was not aware of the possible reimbursement for unoccupied miles and the vehicle was not serviced
Mildred P.Convenient and helpful. Smooth arrangements in getting everything needed.
James E. | First ImpressionsThe facility was very clean and convenient. Kim was super helpful and nice.
Amanda L.Management is absolutely terrible, their lack of communication and feedback when asked for further assistance was unprofessional causing the loss of my items. These concerns will be addressed with the corporate office in regards to the lack of accountability from the management staff and excuses.
Stefany A. | Overall ExperienceALL trucks should have a utility dolly for use. If it's a few more dollars towards the rental it would be alot easier moving
Adrian A.Rates are going too high I’m looking for some were to store
jose m. | First ImpressionsHave more trucks available This lady was very straight forward, and business like . Checked everything but was n and out in short space of time
Rosablle H.Experience went well. Easy to check out and fast transaction. Mileage was less than actually paid, next day the amount recalculated. Great job!
Amador P.The staff was great
Alex T.Friendly professional staff
Jaime V. | First ImpressionsBuen lugar para q cualquier persona guarde sus pertenencias es limpio alumbrado y seguro tiene mucha seguridad me encanto y lo volveria a tener en algun futuro cuando lo nesecite .
Roeiry M. | Overall ExperienceVery kind young lady at the counter!
NELSON M.Nos dieron un precio por 48 horas y entregamos el vehÃculo antes de las 24 horas y en vez de regresarnos la diferencia nos cobraron más me parece un abuso me siento estafada
EDDIE P.Todo bien
Carlos R.Excelente
Juan M.Por los momentos todo bien
Carlos R.Fantastic customer service
PABLO A. | Overall ExperienceGood service
Ednilsa G.We had damaged due to roof came do
DAVID F. | Overall ExperienceTremendo servicio al cliente me ayudan cada ves que necesito algo
antonio v. | First ImpressionsIf you have employees like Kim who works at the location across from Gator Land you should will have returning customers.
Luis A.Lidia fue muy eficiente y diligente en atender nuestras necesidades. Explico claramente todo el proceso de la renta. Ofrece una excelente atencion al cliente. Felicitaciones Lidia. Muy agradecidos por el excelente servicio que nos brindastes. Ana Labrador
Lina R.Real nice services
Katherine P.All went perfect thanks to your customer service rep., Very professional and friendly. Thank you for making my move stress free.
Iris S.very helpful
richard K.Good costume service
Liza R.The lady was very helpful and forgot her name and on my paperwork so you'll know LOL. They rented a truck for me to pick up over in Gore Street when I needed one in Kissimmee and she was very helpful
yessenia T.This location did a great job...but moving me from one location to another the morning of my reservation was NOT APPRECIATED !!!
Joshua P.Great customer customer service from the young lady during my stay.
Iris G. | Overall ExperienceVery good
emir z. | First ImpressionsGood
emir Z.No help after 10p made it difficult to leave property
Christina D. | Overall ExperienceHelpful and knowledgeable
Raul L.Excellent customer service! Thanks!
Luis S.everyone was super nice
Karla R.The truck was ready as well as the equipment rented. Very attentive for my needs as well as friendly. Will return to location as well as recommend.
LuisR H.La persona que me atendió fue súper amable inteligente me ayudó en todo me explico todo orientación de verdad su empleada es de oro
Jose h. | First ImpressionsActually all the U Haul locations are good , but this location its handle by the most competitve and nice Lady , I will come back to that location any time , Love the service and her atttitude always with a Smile in her face , that s awesome Thanks again
Carlosm M.It was amazing employees were so great.
Bridget S.It is very frustrating with U-Haul that they often don't have the supplies you sign up for. Furniture pads are especially in short supply and that is something most people moving will need. That's not a hit with this location but, rather, a hit on U-Haul. This location at Gatorland is fine with friendly people and a convenient location.
Bruce S.Great experience with this Uhaul location. Staff very friendly and professional.
rose marie c. | Overall ExperienceThe representative was fantastic. It was a pleasant experience
Keith B.The seats should be cleaned with Tuff Tuff There was an oder in the cabin. Overall EVERYTHING WAS COOL. I WILL RENT AGAIN SOON.
ruben A.The office is in a good location. My first impression is the team of staffs. They are very professional and courteous. They are very helpful and very informative.
amnat c. | First ImpressionsThis location had excellent customer service
angelica V.Hawk was amazing got me all checked in and assisted with dropping my trailer. Professional and kind. Location is clean and secure.
BONNIE S. | First ImpressionsKimberly you are the best Manager or assistant Mgr that I ever know on that GATORLAND Location. Thank you for leaving me A space there To park my trailer, since I was WAITING FOR THAT opportunity FOR MORE THAN TWO MONTHS…. without receiving positive response until you got there. By the way I move out on July Sunday 17, 2022 and Notify your office by phone. You can check your computer my last move out of your GATORLAND Facility. Regards.
hector b. | Overall ExperienceWe still not getting the charges.pPlease submit our information as soon as posible. Nobody answer the phone either
felix E.Staff very friendly and knowledgeable about the units.
rose marie c. | First ImpressionsThe staff very friendly and always willing to assist when situations arised. I would definitely rent from this U-Haul Gatorland location again, if needed.
karen b. | Overall ExperienceStaff was friendly and knowledgeable.
Djakhongir R.Excellent service
Digno E.Great customer service but the truck was infested with cockroaches.
carlos L.There were roaches in the van
Monika R.thank you
Steven H.Service and employees did an excellent job!
Esther B.The young lady that helped us was very professional, friendly, thorough & delightful.
Belinda M. | First ImpressionsGood service
michael d. | Overall ExperienceGreat storage facility!
perry m. | Overall Experiencethe staff is super nice and friendly!
Jose L.Trying to charge me after I'd notified online to stop renting.
Patricia Y. | Overall ExperienceEasy process, they had what I needed. Quick pick up and drop off. Staff was very nice.
amber M.Gatorland location was cool. But the get thrift store location on W Irlo Bronson is unreliable.
Keila M.El único problema fue al rentar el camión, no sabía dónde poner la llave. Debería haber un letrero que indique. Y en el call center nadie sabía.
Yasna P. | Overall ExperienceThink we should be able to enter at least until 12 midnight
nicole b. | First ImpressionsGood location, great staff, and clean facility.
Kevin O. | Overall ExperienceI will say this storage facility is average to above average but the only thing I did not like was they did not prorate me my rent for the last month when I move my stuff out
ROBERTO R. | Overall ExperienceGreat staff
Rafael P. | Overall ExperienceI specifically said my 6 digit code I wanted. But the lady only wrote down 4 of them. This caused confusion and access denied errors. After revisiting u-haul’s error I was finally able to access the property. Outside of the complaint there. Everyone was friendly and respectful.
COREY A. | First ImpressionsStorage units are reasonably priced and secure. What made the experience amazing was the young lady who helped us book the unit. I can’t remember her name, but she was great! Very knowledgeable, attentive, and polite. She answered all of our questions and was super helpful.
Mitchell H. | Overall ExperienceGetting to expensive to be useful.
robert h. | Overall ExperienceGood people 😍
Andreia C. | First ImpressionsLos horarios de noche tienen que ser un poco más tarde no hasta las 10
Eduardo F. | Overall ExperienceThe store manager is a super nice person. Everything is always clean and tidy. I could do business all my life
JESS M. | Overall ExperienceWe we arrived was told there was no outside unit that I reserved and the price went up $30 from what I had reserved. Lady checking us in was rude and said not her problem uhaul online overbooked them and wouldn’t honor our reservation.
GLORIA T. | First ImpressionsKim was super helpful and we look forward to using this U-Haul facility.
babara R. | First ImpressionsQuick and easy check in. Staff was friendly and helpful.
Tom Z. | First ImpressionsI turned in the storage unit on 12/11/2021 and was told I’d receive a receipt which I never got. I did however get an email reminding me of my rent due about a week and a half later to which I responded that I had already turned it in.
Celestino D. | Overall ExperienceThe place was always clean, neat & secure. Moving in & out was very easy & convenient
IRA G. | Overall ExperienceFriendly and helpful...
Anthony N. | First ImpressionsI wish I could get a prorated month and avoid waiting until the expiration date to cancel the storage.
RAMSIS B. | Overall ExperienceCostumers friendly n very professional.
Charles R. | First ImpressionsDid not have any problems.
MARILYN D. | Overall ExperienceVery nice and friendly
naomi m. | First ImpressionsMy due date was the eighth I thought it was the 18th for some reason and I canceled and emptied out my storage when I went to the front Dess they told me it was the eighth so they didn’t pro rata mean for the For the days that I use and just said no they couldn’t do it after they canceled it and I could’ve had the keys last for 20 more days and that Storage instead they just cancel me and said they couldn’t refund me the remaining days that I didn’t use
JOSE T. | Overall ExperienceThe young woman that helped me was great. Thanks
John F. | First ImpressionsThe only complaint I have is that when we first moved into the storage we arrived at 930 pm and tried to leave and it was like 10:05pm. We realized that neither of us had a cell phone on us as we rushed out of the house. Needless to say, there is no emergency call button on the intercom. I had to jump the fence and walk miles to a relatives house to call the manager who gave us a call to get out. There should be a way for people to get out of the storage after hours or a call button . While it was our fault for being there after hours, UHAUL shouldn’t hold people hostage
Karen G. | Overall ExperienceI feel like it is a little over priced for a small unit and I'm glad I only needed a small. I would of looked elsewhere if I needed anything larger.
Andrew P. | Overall ExperienceWas able to reserve months in advance. The unit I reserved was available as requested. Price was as stated and move in and out was a piece of cske
Edmund C. | Overall ExperienceThe area to load and unload is way to narrow. At times you could not get to you stuff as people were already there and loading is such that it gets blocked
Paul E. | Overall ExperienceThis was #6 time that I rented a trailer. I want to give a big Thanks to Johnny, Jaime and the manager Kelsey from Manassas for all of their support during this stressful time for me. They made me feel better with their help and support. They are awesome people! Thanks, Wanda Santos
WANDA S. | First Impressionstook me 3 days to reach out someone to get a storage room. no reaponse at all
YEISON S. | First ImpressionsThe sales associate was excellent.
Meghann V. | First ImpressionsMe guasta mucho lo storage, pero tienes um mantinimiento para hacer en meu storage.
Ednilsa G. | First ImpressionsHave used this facility before and always use U-Haul, everything was good just wish a storage unit was bigger and it's a little pricey
Duane G. | First Impressions