Customer Reviews for U-Haul Moving & Storage at Gatorland

1,828 reviews

14651 Gatorland Dr   Orlando, FL 32837
(Hwy 441 OBT across from Gatorland Zoo)

(407) 857-7867

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(407) 857-7867

14651 Gatorland Dr
Orlando, FL 32837
(Hwy 441 OBT across from Gatorland Zoo)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Juan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian p.  |  Overall Experience 
Rating:
4.0

Keep up the good work

jesus c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefa C. 
Rating:
5.0

That's awesome!

Francisco N. 
Rating:
5.0

Customer did not leave a comment.

Jo-Leiny A. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Nothing

MICHAEL R. 
Rating:
5.0

Nothing

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T. 
Rating:
3.0

I didn't ask for a hand truck, but there was one in the back of the truck. I didn't need or use it and I was charged. Sneaky accounting practices will not get you recommended

Laura N. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

HECTOR C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giuliano F. 
Rating:
5.0

Friendly hopefully staff

Erik R.  |  First Impressions 
Rating:
5.0

None

MICHAEL R.  |  First Impressions 
Rating:
5.0

Kim was great,thanks for making the process easy.

Maria N. 
Rating:
5.0

Customer did not leave a comment.

Giuliano F. 
Rating:
4.0

Customer did not leave a comment.

jesus C. 
Rating:
3.0

the receptionist I was not aware of the possible reimbursement for unoccupied miles and the vehicle was not serviced

Mildred P. 
Rating:
5.0

Convenient and helpful. Smooth arrangements in getting everything needed.

James E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jorge c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristobal M. 
Rating:
4.0

The facility was very clean and convenient. Kim was super helpful and nice.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

YANIRA Z. 
Rating:
5.0

Customer did not leave a comment.

luz B. 
Rating:
5.0

Customer did not leave a comment.

Chalanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR T.  |  First Impressions 
Rating:
1.0

Management is absolutely terrible, their lack of communication and feedback when asked for further assistance was unprofessional causing the loss of my items. These concerns will be addressed with the corporate office in regards to the lack of accountability from the management staff and excuses.

Stefany A.  |  Overall Experience 
Rating:
3.0

ALL trucks should have a utility dolly for use. If it's a few more dollars towards the rental it would be alot easier moving

Adrian A. 
Rating:
1.0

Customer did not leave a comment.

Evelyn D. 
Rating:
5.0

Customer did not leave a comment.

Deidra B. 
Rating:
5.0

Customer did not leave a comment.

Nilsa R. 
Rating:
5.0

Rates are going too high I’m looking for some were to store

jose m.  |  First Impressions 
Rating:
5.0

Have more trucks available This lady was very straight forward, and business like . Checked everything but was n and out in short space of time

Rosablle H. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Experience went well. Easy to check out and fast transaction. Mileage was less than actually paid, next day the amount recalculated. Great job!

Amador P. 
Rating:
4.0

Customer did not leave a comment.

Charlie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janet j.  |  Overall Experience 
Rating:
5.0

The staff was great

Alex T. 
Rating:
5.0

Friendly professional staff

Jaime V.  |  First Impressions 
Rating:
5.0

Buen lugar para q cualquier persona guarde sus pertenencias es limpio alumbrado y seguro tiene mucha seguridad me encanto y lo volveria a tener en algun futuro cuando lo nesecite .

Roeiry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben S. 
Rating:
5.0

Very kind young lady at the counter!

NELSON M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
1.0

Nos dieron un precio por 48 horas y entregamos el vehículo antes de las 24 horas y en vez de regresarnos la diferencia nos cobraron más me parece un abuso me siento estafada

EDDIE P. 
Rating:
5.0

Todo bien

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Yvonne P. 
Rating:
5.0

Excelente

Juan M. 
Rating:
1.0

Customer did not leave a comment.

Taif D. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Por los momentos todo bien

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Fantastic customer service

PABLO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KUMARASRI K. 
Rating:
5.0

Good service

Ednilsa G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA V.  |  Overall Experience 
Rating:
1.0

We had damaged due to roof came do

DAVID F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Tremendo servicio al cliente me ayudan cada ves que necesito algo

antonio v.  |  First Impressions 
Rating:
5.0

If you have employees like Kim who works at the location across from Gator Land you should will have returning customers.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

saeed h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Lidia fue muy eficiente y diligente en atender nuestras necesidades. Explico claramente todo el proceso de la renta. Ofrece una excelente atencion al cliente. Felicitaciones Lidia. Muy agradecidos por el excelente servicio que nos brindastes. Ana Labrador

Lina R. 
Rating:
5.0

Real nice services

Katherine P. 
Rating:
5.0

Customer did not leave a comment.

RITCHIE B. 
Rating:
5.0

All went perfect thanks to your customer service rep., Very professional and friendly. Thank you for making my move stress free.

Iris S. 
Rating:
5.0

very helpful

richard K. 
Rating:
5.0

Good costume service

Liza R. 
Rating:
5.0

Customer did not leave a comment.

deborah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Héctor C. 
Rating:
5.0

Customer did not leave a comment.

enid R. 
Rating:
5.0

Customer did not leave a comment.

jesus R. 
Rating:
5.0

Customer did not leave a comment.

Tyrone F. 
Rating:
5.0

The lady was very helpful and forgot her name and on my paperwork so you'll know LOL. They rented a truck for me to pick up over in Gore Street when I needed one in Kissimmee and she was very helpful

yessenia T. 
Rating:
5.0

This location did a great job...but moving me from one location to another the morning of my reservation was NOT APPRECIATED !!!

Joshua P. 
Rating:
5.0

Great customer customer service from the young lady during my stay.

Iris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JuanR R. 
Rating:
5.0

Very good

emir z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasinskyi R. 
Rating:
5.0

Good

emir Z. 
Rating:
5.0

Customer did not leave a comment.

DORANY M. 
Rating:
3.0

No help after 10p made it difficult to leave property

Christina D.  |  Overall Experience 
Rating:
5.0

Helpful and knowledgeable

Raul L. 
Rating:
5.0

Customer did not leave a comment.

SALOMON F. 
Rating:
5.0

Excellent customer service! Thanks!

Luis S. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Customer did not leave a comment.

hector V. 
Rating:
5.0

everyone was super nice

Karla R. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Customer did not leave a comment.

Belinda M.  |  Overall Experience 
Rating:
5.0

The truck was ready as well as the equipment rented. Very attentive for my needs as well as friendly. Will return to location as well as recommend.

LuisR H. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Customer did not leave a comment.

jorge M. 
Rating:
5.0

La persona que me atendió fue súper amable inteligente me ayudó en todo me explico todo orientación de verdad su empleada es de oro

Jose h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CLAUDIO F.  |  Overall Experience 
Rating:
5.0

Actually all the U Haul locations are good , but this location its handle by the most competitve and nice Lady , I will come back to that location any time , Love the service and her atttitude always with a Smile in her face , that s awesome Thanks again

Carlosm M. 
Rating:
5.0

Customer did not leave a comment.

Orlandi R. 
Rating:
5.0

It was amazing employees were so great.

Bridget S. 
Rating:
5.0

Customer did not leave a comment.

Jude L. 
Rating:
5.0

It is very frustrating with U-Haul that they often don't have the supplies you sign up for. Furniture pads are especially in short supply and that is something most people moving will need. That's not a hit with this location but, rather, a hit on U-Haul. This location at Gatorland is fine with friendly people and a convenient location.

Bruce S. 
Rating:
5.0

Great experience with this Uhaul location. Staff very friendly and professional.

rose marie c.  |  Overall Experience 
Rating:
5.0

The representative was fantastic. It was a pleasant experience

Keith B. 
Rating:
5.0

The seats should be cleaned with Tuff Tuff There was an oder in the cabin. Overall EVERYTHING WAS COOL. I WILL RENT AGAIN SOON.

ruben A. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

The office is in a good location. My first impression is the team of staffs. They are very professional and courteous. They are very helpful and very informative.

amnat c.  |  First Impressions 
Rating:
5.0

This location had excellent customer service

angelica V. 
Rating:
5.0

Hawk was amazing got me all checked in and assisted with dropping my trailer. Professional and kind. Location is clean and secure.

BONNIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

Kimberly you are the best Manager or assistant Mgr that I ever know on that GATORLAND Location. Thank you for leaving me A space there To park my trailer, since I was WAITING FOR THAT opportunity FOR MORE THAN TWO MONTHS…. without receiving positive response until you got there. By the way I move out on July Sunday 17, 2022 and Notify your office by phone. You can check your computer my last move out of your GATORLAND Facility. Regards.

hector b.  |  Overall Experience 
Rating:
1.0

We still not getting the charges.pPlease submit our information as soon as posible. Nobody answer the phone either

felix E. 
Rating:
5.0

Customer did not leave a comment.

Orlando P. 
Rating:
5.0

Staff very friendly and knowledgeable about the units.

rose marie c.  |  First Impressions 
Rating:
5.0

The staff very friendly and always willing to assist when situations arised. I would definitely rent from this U-Haul Gatorland location again, if needed.

karen b.  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowledgeable.

Djakhongir R. 
Rating:
5.0

Excellent service

Digno E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

Great customer service but the truck was infested with cockroaches.

carlos L. 
Rating:
5.0

Customer did not leave a comment.

TODD M.  |  Overall Experience 
Rating:
2.0

There were roaches in the van

Monika R. 
Rating:
5.0

thank you

Steven H. 
Rating:
5.0

Customer did not leave a comment.

jonny S. 
Rating:
5.0

Service and employees did an excellent job!

Esther B. 
Rating:
5.0

The young lady that helped us was very professional, friendly, thorough & delightful.

Belinda M.  |  First Impressions 
Rating:
5.0

Good service

michael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna R. 
Rating:
5.0

Customer did not leave a comment.

eligio P. 
Rating:
5.0

Great storage facility!

perry m.  |  Overall Experience 
Rating:
5.0

the staff is super nice and friendly!

Jose L. 
Rating:
1.0

Trying to charge me after I'd notified online to stop renting.

Patricia Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Angie R. 
Rating:
5.0

Easy process, they had what I needed. Quick pick up and drop off. Staff was very nice.

amber M. 
Rating:
5.0

Customer did not leave a comment.

Clyde A.  |  First Impressions 
Rating:
4.0

Gatorland location was cool. But the get thrift store location on W Irlo Bronson is unreliable.

Keila M. 
Rating:
4.0

Customer did not leave a comment.

DARREN L. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Diego A. 
Rating:
5.0

Customer did not leave a comment.

YOEL R.  |  Overall Experience 
Rating:
5.0

El único problema fue al rentar el camión, no sabía dónde poner la llave. Debería haber un letrero que indique. Y en el call center nadie sabía.

Yasna P.  |  Overall Experience 
Rating:
4.0

Think we should be able to enter at least until 12 midnight

nicole b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica D.  |  First Impressions 
Rating:
5.0

Good location, great staff, and clean facility.

Kevin O.  |  Overall Experience 
Rating:
3.0

I will say this storage facility is average to above average but the only thing I did not like was they did not prorate me my rent for the last month when I move my stuff out

ROBERTO R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  First Impressions 
Rating:
5.0

Great staff

Rafael P.  |  Overall Experience 
Rating:
5.0

I specifically said my 6 digit code I wanted. But the lady only wrote down 4 of them. This caused confusion and access denied errors. After revisiting u-haul’s error I was finally able to access the property. Outside of the complaint there. Everyone was friendly and respectful.

COREY A.  |  First Impressions 
Rating:
5.0

Storage units are reasonably priced and secure. What made the experience amazing was the young lady who helped us book the unit. I can’t remember her name, but she was great! Very knowledgeable, attentive, and polite. She answered all of our questions and was super helpful.

Mitchell H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Getting to expensive to be useful.

robert h.  |  Overall Experience 
Rating:
5.0

Good people 😍

Andreia C.  |  First Impressions 
Rating:
4.0

Los horarios de noche tienen que ser un poco más tarde no hasta las 10

Eduardo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

The store manager is a super nice person. Everything is always clean and tidy. I could do business all my life

JESS M.  |  Overall Experience 
Rating:
1.0

We we arrived was told there was no outside unit that I reserved and the price went up $30 from what I had reserved. Lady checking us in was rude and said not her problem uhaul online overbooked them and wouldn’t honor our reservation.

GLORIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymundo j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan R.  |  First Impressions 
Rating:
5.0

Kim was super helpful and we look forward to using this U-Haul facility.

babara R.  |  First Impressions 
Rating:
5.0

Quick and easy check in. Staff was friendly and helpful.

Tom Z.  |  First Impressions 
Rating:
4.0

I turned in the storage unit on 12/11/2021 and was told I’d receive a receipt which I never got. I did however get an email reminding me of my rent due about a week and a half later to which I responded that I had already turned it in.

Celestino D.  |  Overall Experience 
Rating:
5.0

The place was always clean, neat & secure. Moving in & out was very easy & convenient

IRA G.  |  Overall Experience 
Rating:
5.0

Friendly and helpful...

Anthony N.  |  First Impressions 
Rating:
4.0

I wish I could get a prorated month and avoid waiting until the expiration date to cancel the storage.

RAMSIS B.  |  Overall Experience 
Rating:
5.0

Costumers friendly n very professional.

Charles R.  |  First Impressions 
Rating:
5.0

Did not have any problems.

MARILYN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

Very nice and friendly

naomi m.  |  First Impressions 
Rating:
3.0

My due date was the eighth I thought it was the 18th for some reason and I canceled and emptied out my storage when I went to the front Dess they told me it was the eighth so they didn’t pro rata mean for the For the days that I use and just said no they couldn’t do it after they canceled it and I could’ve had the keys last for 20 more days and that Storage instead they just cancel me and said they couldn’t refund me the remaining days that I didn’t use

JOSE T.  |  Overall Experience 
Rating:
4.0

The young woman that helped me was great. Thanks

John F.  |  First Impressions 
Rating:
5.0

The only complaint I have is that when we first moved into the storage we arrived at 930 pm and tried to leave and it was like 10:05pm. We realized that neither of us had a cell phone on us as we rushed out of the house. Needless to say, there is no emergency call button on the intercom. I had to jump the fence and walk miles to a relatives house to call the manager who gave us a call to get out. There should be a way for people to get out of the storage after hours or a call button . While it was our fault for being there after hours, UHAUL shouldn’t hold people hostage

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy m.  |  First Impressions 
Rating:
4.0

I feel like it is a little over priced for a small unit and I'm glad I only needed a small. I would of looked elsewhere if I needed anything larger.

Andrew P.  |  Overall Experience 
Rating:
5.0

Was able to reserve months in advance. The unit I reserved was available as requested. Price was as stated and move in and out was a piece of cske

Edmund C.  |  Overall Experience 
Rating:
4.0

The area to load and unload is way to narrow. At times you could not get to you stuff as people were already there and loading is such that it gets blocked

Paul E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

omyada d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryjane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANILO ALEJANDRO A.  |  Overall Experience 
Rating:
5.0

This was #6 time that I rented a trailer. I want to give a big Thanks to Johnny, Jaime and the manager Kelsey from Manassas for all of their support during this stressful time for me. They made me feel better with their help and support. They are awesome people! Thanks, Wanda Santos

WANDA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLORIA L.  |  First Impressions 
Rating:
2.0

took me 3 days to reach out someone to get a storage room. no reaponse at all

YEISON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edmund C.  |  First Impressions 
Rating:
5.0

The sales associate was excellent.

Meghann V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMERICO O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA G.  |  Overall Experience 
Rating:
5.0

Me guasta mucho lo storage, pero tienes um mantinimiento para hacer en meu storage.

Ednilsa G.  |  First Impressions 
Rating:
3.0

Have used this facility before and always use U-Haul, everything was good just wish a storage unit was bigger and it's a little pricey

Duane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan K.  |  Overall Experience 
Rating: