Customer Reviews for U-Haul Moving & Storage at Gatorland

Horrible. Very poor customer service

nothing, everything was great

Uhaul made this out of state move so much easier from start to finish with the add on extras, from in house equipment & supplies priced well, to the options to hire helpers load/unload right into uhaul storage (1st month free). All the staff were super friendly and helpful ... very satisfied with the service I received!!!

Naudya Sinanan was excellent i would recommend the place to anyone who need rental truck or storage.

100% recomendado.

Everything was really good but when it rained this dirty water dripped on my belongings. I guess you have to buy plastic coverings to protect your mattress, furniture, and clothing.

Did not get much instruction or help when picking up. Just told me to take pictures of everything. When I returned the equipment the night before they never checked it in was charged for an extra day after they checked it in the next morning. I physically handed the keys to an employee the night before during their open hours. When I called the u-haul location they said they did mess up but can't do anything about it and had to call the 1800 go u haul number. Talked to the first person who said that it was strange and the location should be able to fix that. I was transferred me then to a second representative who then had to call the location to verify that what I said was true. The whole process took about three hours with all the hold times.

Staff always friendly & helpful with questions we had. Especially Naudya Sinanan always checking to see how it’s going whenever we were there & answering our questions. Very helpful.. Thank you so much.

The team of personnel always offer great customer service. Upon arrival to Florida had to move items in storage due to Father gravely ill in Indiana. I never got a chance to move into the house in Florida and had to hit the road to travel to Indiana. Nadia and others have really made this hard transition as easy as possible.

Friendly, knowledgeable and great customer service

Kim was friendly, and she offered great customer service over the phone and in person. She's awesome!

I prefer to rent from this location, it's so easy pick up and easy drop off.

I have rented trucks and have three storage units. The staff is always nice and helpful. Would highly recommend.

Never had any problem, I always met my payment on time, an the person that I talk to always is Nadia, very sweet And very respectful. Thanks Nidia del valle

Juan was awesome! He found out our needs and served accordingly.

Staff was very friendly and accommodating to my needs.

Nothing everything went well.

Outstanding customer service

My items stayed safe and I trusted the management keeping it that way, especially living states apart. Very nice facility and very accessible. Everyone working there has been extremely pleasant and helpful. Payment options made it easy to manage each month. I highly recommend to anyone who needs to stow items away for a bit, to use this facility.

ALL THE CREW WAS AWSOME, CONGRATS.

equipment had multiple water leaks (cargo and cabin areas)

i had a great experience at this location, especially the GM Nadia was awesome and kept me informed of all the perks. She even had blankets and other equipment to help make this move easy. Thanks for a great experience

2000 star

Excellent service and Friendly Staff.Thank you for your service...you guys awesome..

This has been an overall good experience and the management was wonderful to work with. Thank you.

Nothing, the location was fantastic.

Quick and easy. Great customer service.

Great place always ready to help customer

I always say it's a top-down world. The manager Nadia is delightful to work with, very kind and accommodating. I highly recommend this location.

Friendly quick and easy

Nothing

This location is The Best when it comes to CUSTOMER SERVICE ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

My moving experience was exceptional my unit. Was Clean and secure . Naudya sinanan was very professional friendly And Helpful....

Mike was very competent and helpful

Excellent Service

No le servía el aire acondicionado. No orientan como hacer el proceso online si no llamas. Mi experiencia malísima

The lock code given to me was incorrect. Code is “luck”

none all is Great

A working radio would be great for the trip.

Everything is good so far, no complaints.

Today i dont know why but uhaul charge me with 68

A/C was always an issue. Most of the time was hot even during winter time and it felt very uncomfortable. The other reason why I left I found a needed larger space for the same monthly rate. Thank you

Always great. Have used this location multiple times

I recommend, nice people, friendly, professional.

Left the truck with 3/4 of tank..but they still charged me for returning the truck with less...an extra $18 in the charge

More selection.

I will consider renting again.

The employee Michael Cotto,assist me with the mobil pick up process, He was very professional and performed excellent customer service. Thanks Michael. I highly recommend the Gatoroland UHAUL location.

Just all around great facility. The manager, is a wonderful lady. If needed I would drive 50 miles just to use her facility. This facility, makes U-Haul the highly respected company that you are. Thank you Gaterland for your guality service

Friendly staff,

Appreciated your service

Manager Noudya went above and beyond to make this very convenient, excellent customer service skills.

Nothing needs improvement as far as I can see. Just don't change a thing. Is all good. Great staff

I did everything online the night before so I could do pickup prior to location opening. They never received the completed information (even though it showed complete in my account). So we needed to do everything again once I arrived.

I do not agree with the fuel charge, because I left the truck with the same amount when I rented the truck, the return time is also wrong, I returned the truck at 10:15 am, my only fault was not having taken the photo of the truck panel when I removed it from the store, I always did it but as I rented it several times with Uhal and I ended up trusting the services this time I didn't take the photos .... my mistake, we pay for our mistakes

100% recomendable.

Very good

Vehicle came from another site. Was dirty from there

Been using this facility for 12 years or more. It’s great!!

The Gatorland Facility is clean, well maintained and the Owner was present every time I visited the facility. She was also very accommodating to all my needs and a very polite Christian Manner. She and her staff were very helpful checking in our long distance move truck acquiring suitable storage for our property, acquiring unloaders and loaders/movers for our local move from the storage unit to our newly rented home site. If I needed Storage again Gatorland would be first consideration if location is no issue.

My reservation was lost. I was charged for a months storage whereas it should have been free. Miguel was very helpful in accommodating me. TBD if I was charged twice?

The overall facility is nice, just way to over priced for the area. After competing prices around the area most of your u it’s are 40-50$ more than anywhere else.

No complaints everything went very smooth.

Extremely friendly and helpful customer service.

Excellent customer service.

That's God for uhaul

I was wrongfully extra charged for gas. The fuel level wasn't the one they informed me and I have a photo to prove it. I made sure to deliver the truck with the same amount of fuel as when I picked it up. At the checkout no one checked it with me, just took the keys and let me go.

Customer service rep at this location provided excellent service.

Good

What a nightmare! This was my first time rentIng from a Neighborhood dealer and my LAST! Lisa had no knowledge on how to properly check out customers. She wrongly charged me twice, save yourself the hassle and go up the street to the main Uhaul that has indoor storage on OBT near 417. They overcharged me for gas and we're terribly rude. I called corporate to complain. GO ELSEWHERE PLEASE!!!

Easy check out and check in. Friendly staff!

Did not listen to where I wanted to down off my truck

Nothing

Nothing

God led me to this location and the Owner and Employees are such a Blessing to me, my wife and 2 Cats. I know God will Bless them all for being so kind, patient and helpful. Thank You so much.

Again, God was watching out for me. This Youngman was as pleasant and helpful as the Pick-up Youngman. I chose this location to be close to where we will be staying so I could store my belongings here. They had a 10X20 that fit my needs perfectly and this Youngman helped me unload my car from the Trailer, disconnect the trailer and Park the Big U-Haul Truck overnight while we got a place to stay and arranged to have 2 Professional Unloaders meet us at the U-Haul Storage facility to unload the truck and place everything in our Storage unit so we can still get to things as we need them. The U-Haul Young man was so kind and polite with me. Answered all my questions and was such a Well Groomed representative of this facility and U-Haul. I found out the Lady that owned this Franchise Location is a Believer. God is so Good!

Nothing always recommend my friend s to this location.

Nothing

A little waiting time, since they only had one employee taking care all their services. Other wise it was a good service.

my complaint is that you should prorate the monthly fee if you prepaid the month and moved out early which was my case i moved out 10 days into the month.

This is the best local Uhaul team I've ever worked with! Nadia and Shelly are top notch

Excellent, I have recommend to my all friends.

Me fue de mucha utilidad el deposito

Great storage facility and service.

Excellent experience!

Very good customer service. Nothing else so far.

I don’t remember the name of the young lady who was very nice and friendly all the time I was there. Anyway she was super sweet and nice .

We we're well taken care of.

Loved the staff! Very friendly and accommodating; felt very welcomed.

Thanks very happy with the service and staff.

Super nice and friendly

Nadia and all staff was incredibly support and helpful thank you

Hard to access/find to tight of road area inside

Staff was great

Very accommodating and respectful!

Great service!

I received the service that I would expect. Thank you.

Disrespectful

Very good and clean!

The staff and manager, Nadaya are very helpful, solves any issues immediately, and knowledgeable. They always greet you too. Great place that is always kept cleaned.

Process was very easy.

Very professional and friendly customer service. The facilities are state of the art , clean safe and accommodating. I would recommend this location to everyone.

Staff had great attitudes the manager was sweet Always courteous

Gm and staff at this location are the best!

great!

Staff is AMAZING very friendly, helpful and answers all questions. Definitely would use this Uhaul again. Best one in town

Perfect and excellent customer service

No issues here. Great staff, clean units, easy access. Would rent here again without any additional thoughts.

Great energy all around

The staff was outstanding. Very helpful

I wouldn’t rent from you guys again. You are worst than dealing with a lawyer.

The storage facility was well maintained. The staff was always available to help!

0

Nadia and her staff were always awesome I can't say enough about them

Storage units are well kept and clean.

Nadia provides excellent customer service!

This is the place to go if I ever need storage again.

The two people I dealt with at the Gatorland Facility were top notch,very professional . They went above and beyond their jobs in helping me get through process , plus assisted me with other things.

Polite, friendly, speedy service!

Uhaul strorage and trucks are always clean and ready. We seem to use Uhaul quite often and they all have been great!

Excellent in all means the staff was very helpful and took the extra time to walk us through the different storage to compare the best one for us.....thanks

thank you for everything

Fast and friendly service

There is a caucasian woman employed at this facility whos' attitude was not right

They had several units that were supposed to be climate controlled, AC was down for months. They never gave me a discount, & last month couldn’t be adjusted to days used I had to pay the entire month.

Very nice and helpful.

Nadia was always ready and willing to assust me with any ussue that arose. I did not feel like a number but a calued client

quite pleased with all except Dillon locked down the Building with my storage BEFORE 4:45PM!!!!!!!!1 He explained that he wanted to leave early!

The only concern for me was lighting at night and the lack of security. During one of my later in the evening visits, a group of 4 to 6 young males seem to just be hanging out playing music.

Staff not concerned about issues of customers once they've got your $. Alarms, answering knocks at the back door, mother seeking unlock bathroom for 4yr old. Staff comment "They can go around! ".

The place was always clean

Nauda was the perfect representative for company. Pleasant, professional and knowledgeable. It was a pleasure doing business with her.

Convenient location and easy move in/move out.

It was exactly what I needed

Customer bathroom was locked and unoccupied upon my arrival. I was expected to park a karge trailer inbetween a boat and an rv. Not everbody are pros at parling large trailera in small places.

Very friendly and helpful staff.will recommend this storage to anyone who needs a space.thank you all

Very well kept facility. I would use them again if we needed a place.

Keep up the good work

Great experience

Uhaul Kissimmee Fl was EXTREMELY helpful in all my needs. They didn’t have the truck size I needed so gave me a bigger truck at no extra cost. Any problem, they fixed it and UPPED me one. A-1 service.

Very good customer service. Staff efficient and friendly. Thank you U-haul.

Staff always helpful and friendly. I had 2 units for 1 yr 1/2 and never had an issue.

The best part of the whole thing was the staff’s attitude and attention. They were friendly or cordial each time we spoke to them

Happy with staff and service. Staff was very friendly and professional. Van was clean and ready to go.

Excellent