Customer did not leave a comment.Juan F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Gatorland
Orlando, FL 32837
(Hwy 441 OBT across from Gatorland Zoo)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.brian p. | Overall Experience
Keep up the good workjesus c. | Overall Experience
Customer did not leave a comment.Josefa C.
That's awesome!Francisco N.
Customer did not leave a comment.Jo-Leiny A.
Customer did not leave a comment.Lori H.
Customer did not leave a comment.GABRIEL T.
I didn't ask for a hand truck, but there was one in the back of the truck. I didn't need or use it and I was charged. Sneaky accounting practices will not get you recommendedLaura N.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.HECTOR C. | First Impressions
Customer did not leave a comment.Giuliano F.
Friendly hopefully staffErik R. | First Impressions
NoneMICHAEL R. | First Impressions
Kim was great,thanks for making the process easy.Maria N.
Customer did not leave a comment.Giuliano F.
Customer did not leave a comment.jesus C.
the receptionist I was not aware of the possible reimbursement for unoccupied miles and the vehicle was not servicedMildred P.
Convenient and helpful. Smooth arrangements in getting everything needed.James E. | First Impressions
Customer did not leave a comment.jorge c. | Overall Experience
Customer did not leave a comment.Cristobal M.
The facility was very clean and convenient. Kim was super helpful and nice.Amanda L.
Customer did not leave a comment.YANIRA Z.
Customer did not leave a comment.luz B.
Customer did not leave a comment.Chalanda H. | Overall Experience
Customer did not leave a comment.TERESA B. | First Impressions
Customer did not leave a comment.VLADIMIR T. | First Impressions
Management is absolutely terrible, their lack of communication and feedback when asked for further assistance was unprofessional causing the loss of my items. These concerns will be addressed with the corporate office in regards to the lack of accountability from the management staff and excuses.Stefany A. | Overall Experience
ALL trucks should have a utility dolly for use. If it's a few more dollars towards the rental it would be alot easier movingAdrian A.
Customer did not leave a comment.Evelyn D.
Customer did not leave a comment.Deidra B.
Customer did not leave a comment.Nilsa R.
Rates are going too high I’m looking for some were to storejose m. | First Impressions
Have more trucks available This lady was very straight forward, and business like . Checked everything but was n and out in short space of timeRosablle H.
Customer did not leave a comment.richard K.
Experience went well. Easy to check out and fast transaction. Mileage was less than actually paid, next day the amount recalculated. Great job!Amador P.
Customer did not leave a comment.Charlie P. | Overall Experience
Customer did not leave a comment.janet j. | Overall Experience
The staff was greatAlex T.
Friendly professional staffJaime V. | First Impressions
Buen lugar para q cualquier persona guarde sus pertenencias es limpio alumbrado y seguro tiene mucha seguridad me encanto y lo volveria a tener en algun futuro cuando lo nesecite .Roeiry M. | Overall Experience
Customer did not leave a comment.Ruben S.
Very kind young lady at the counter!NELSON M.
Customer did not leave a comment.Jason M.
Nos dieron un precio por 48 horas y entregamos el vehÃculo antes de las 24 horas y en vez de regresarnos la diferencia nos cobraron mÃ¡s me parece un abuso me siento estafadaEDDIE P.
Todo bienCarlos R.
Customer did not leave a comment.Yvonne P.
Customer did not leave a comment.Taif D.
Customer did not leave a comment.tony M.
Por los momentos todo bienCarlos R.
Customer did not leave a comment.Angel M.
Fantastic customer servicePABLO A. | Overall Experience
Customer did not leave a comment.KUMARASRI K.
Good serviceEdnilsa G.
Customer did not leave a comment.ANGELA V. | Overall Experience
We had damaged due to roof came doDAVID F. | Overall Experience
Customer did not leave a comment.Kevin C.
Tremendo servicio al cliente me ayudan cada ves que necesito algoantonio v. | First Impressions
If you have employees like Kim who works at the location across from Gator Land you should will have returning customers.Luis A.
Customer did not leave a comment.saeed h. | Overall Experience
Customer did not leave a comment.John G.
Lidia fue muy eficiente y diligente en atender nuestras necesidades. Explico claramente todo el proceso de la renta. Ofrece una excelente atencion al cliente. Felicitaciones Lidia. Muy agradecidos por el excelente servicio que nos brindastes. Ana LabradorLina R.
Real nice servicesKatherine P.
Customer did not leave a comment.RITCHIE B.
All went perfect thanks to your customer service rep., Very professional and friendly. Thank you for making my move stress free.Iris S.
very helpfulrichard K.
Good costume serviceLiza R.
Customer did not leave a comment.deborah m. | Overall Experience
Customer did not leave a comment.HÃ©ctor C.
Customer did not leave a comment.enid R.
Customer did not leave a comment.jesus R.
Customer did not leave a comment.Tyrone F.
The lady was very helpful and forgot her name and on my paperwork so you'll know LOL. They rented a truck for me to pick up over in Gore Street when I needed one in Kissimmee and she was very helpfulyessenia T.
This location did a great job...but moving me from one location to another the morning of my reservation was NOT APPRECIATED !!!Joshua P.
Great customer customer service from the young lady during my stay.Iris G. | Overall Experience
Customer did not leave a comment.JuanR R.
Very goodemir z. | First Impressions
Customer did not leave a comment.Yasinskyi R.
Customer did not leave a comment.DORANY M.
No help after 10p made it difficult to leave propertyChristina D. | Overall Experience
Helpful and knowledgeableRaul L.
Customer did not leave a comment.SALOMON F.
Excellent customer service! Thanks!Luis S.
Customer did not leave a comment.richard K.
Customer did not leave a comment.hector V.
everyone was super niceKarla R.
Customer did not leave a comment.richard K.
Customer did not leave a comment.Belinda M. | Overall Experience
The truck was ready as well as the equipment rented. Very attentive for my needs as well as friendly. Will return to location as well as recommend.LuisR H.
Customer did not leave a comment.richard K.
Customer did not leave a comment.jorge M.
La persona que me atendió fue súper amable inteligente me ayudó en todo me explico todo orientación de verdad su empleada es de oroJose h. | First Impressions
Customer did not leave a comment.CLAUDIO F. | Overall Experience
Actually all the U Haul locations are good , but this location its handle by the most competitve and nice Lady , I will come back to that location any time , Love the service and her atttitude always with a Smile in her face , that s awesome Thanks againCarlosm M.
Customer did not leave a comment.Orlandi R.
It was amazing employees were so great.Bridget S.
Customer did not leave a comment.Jude L.
It is very frustrating with U-Haul that they often don't have the supplies you sign up for. Furniture pads are especially in short supply and that is something most people moving will need. That's not a hit with this location but, rather, a hit on U-Haul. This location at Gatorland is fine with friendly people and a convenient location.Bruce S.
Great experience with this Uhaul location. Staff very friendly and professional.rose marie c. | Overall Experience
The representative was fantastic. It was a pleasant experienceKeith B.
The seats should be cleaned with Tuff Tuff There was an oder in the cabin. Overall EVERYTHING WAS COOL. I WILL RENT AGAIN SOON.ruben A.
Customer did not leave a comment.Scott F.
The office is in a good location. My first impression is the team of staffs. They are very professional and courteous. They are very helpful and very informative.amnat c. | First Impressions
This location had excellent customer serviceangelica V.
Hawk was amazing got me all checked in and assisted with dropping my trailer. Professional and kind. Location is clean and secure.BONNIE S. | First Impressions
Customer did not leave a comment.Miguel G.
Kimberly you are the best Manager or assistant Mgr that I ever know on that GATORLAND Location. Thank you for leaving me A space there To park my trailer, since I was WAITING FOR THAT opportunity FOR MORE THAN TWO MONTHS…. without receiving positive response until you got there. By the way I move out on July Sunday 17, 2022 and Notify your office by phone. You can check your computer my last move out of your GATORLAND Facility. Regards.hector b. | Overall Experience
We still not getting the charges.pPlease submit our information as soon as posible. Nobody answer the phone eitherfelix E.
Customer did not leave a comment.Orlando P.
Staff very friendly and knowledgeable about the units.rose marie c. | First Impressions
The staff very friendly and always willing to assist when situations arised. I would definitely rent from this U-Haul Gatorland location again, if needed.karen b. | Overall Experience
Staff was friendly and knowledgeable.Djakhongir R.
Excellent serviceDigno E.
Customer did not leave a comment.Elizabeth C.
Great customer service but the truck was infested with cockroaches.carlos L.
Customer did not leave a comment.TODD M. | Overall Experience
There were roaches in the vanMonika R.
thank youSteven H.
Customer did not leave a comment.jonny S.
Service and employees did an excellent job!Esther B.
The young lady that helped us was very professional, friendly, thorough & delightful.Belinda M. | First Impressions
Good servicemichael d. | Overall Experience
Customer did not leave a comment.anna R.
Customer did not leave a comment.eligio P.
Great storage facility!perry m. | Overall Experience
the staff is super nice and friendly!Jose L.
Trying to charge me after I'd notified online to stop renting.Patricia Y. | Overall Experience
Customer did not leave a comment.Rafael C.
Customer did not leave a comment.Miguel R.
Customer did not leave a comment.Angie R.
Easy process, they had what I needed. Quick pick up and drop off. Staff was very nice.amber M.
Customer did not leave a comment.Clyde A. | First Impressions
Gatorland location was cool. But the get thrift store location on W Irlo Bronson is unreliable.Keila M.
Customer did not leave a comment.DARREN L.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.Diego A.
Customer did not leave a comment.YOEL R. | Overall Experience
El único problema fue al rentar el camión, no sabía dónde poner la llave. Debería haber un letrero que indique. Y en el call center nadie sabía.Yasna P. | Overall Experience
Think we should be able to enter at least until 12 midnightnicole b. | First Impressions
Customer did not leave a comment.Jessica D. | First Impressions
Good location, great staff, and clean facility.Kevin O. | Overall Experience
I will say this storage facility is average to above average but the only thing I did not like was they did not prorate me my rent for the last month when I move my stuff outROBERTO R. | Overall Experience
Customer did not leave a comment.david S. | Overall Experience
Customer did not leave a comment.Robina R. | Overall Experience
Customer did not leave a comment.Lou M. | Overall Experience
Customer did not leave a comment.Luis M. | Overall Experience
Customer did not leave a comment.Lisa P. | First Impressions
Great staffRafael P. | Overall Experience
I specifically said my 6 digit code I wanted. But the lady only wrote down 4 of them. This caused confusion and access denied errors. After revisiting u-haul’s error I was finally able to access the property. Outside of the complaint there. Everyone was friendly and respectful.COREY A. | First Impressions
Storage units are reasonably priced and secure. What made the experience amazing was the young lady who helped us book the unit. I can’t remember her name, but she was great! Very knowledgeable, attentive, and polite. She answered all of our questions and was super helpful.Mitchell H. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
Getting to expensive to be useful.robert h. | Overall Experience
Good people 😍Andreia C. | First Impressions
Los horarios de noche tienen que ser un poco más tarde no hasta las 10Eduardo F. | Overall Experience
Customer did not leave a comment.Andrea M. | First Impressions
The store manager is a super nice person. Everything is always clean and tidy. I could do business all my lifeJESS M. | Overall Experience
We we arrived was told there was no outside unit that I reserved and the price went up $30 from what I had reserved. Lady checking us in was rude and said not her problem uhaul online overbooked them and wouldn’t honor our reservation.GLORIA T. | First Impressions
Customer did not leave a comment.raymundo j. | Overall Experience
Customer did not leave a comment.Juan R. | First Impressions
Kim was super helpful and we look forward to using this U-Haul facility.babara R. | First Impressions
Quick and easy check in. Staff was friendly and helpful.Tom Z. | First Impressions
I turned in the storage unit on 12/11/2021 and was told I’d receive a receipt which I never got. I did however get an email reminding me of my rent due about a week and a half later to which I responded that I had already turned it in.Celestino D. | Overall Experience
The place was always clean, neat & secure. Moving in & out was very easy & convenientIRA G. | Overall Experience
Friendly and helpful...Anthony N. | First Impressions
I wish I could get a prorated month and avoid waiting until the expiration date to cancel the storage.RAMSIS B. | Overall Experience
Costumers friendly n very professional.Charles R. | First Impressions
Did not have any problems.MARILYN D. | Overall Experience
Customer did not leave a comment.Darlene F. | First Impressions
Customer did not leave a comment.Steven R. | Overall Experience
Very nice and friendlynaomi m. | First Impressions
My due date was the eighth I thought it was the 18th for some reason and I canceled and emptied out my storage when I went to the front Dess they told me it was the eighth so they didn’t pro rata mean for the For the days that I use and just said no they couldn’t do it after they canceled it and I could’ve had the keys last for 20 more days and that Storage instead they just cancel me and said they couldn’t refund me the remaining days that I didn’t useJOSE T. | Overall Experience
The young woman that helped me was great. ThanksJohn F. | First Impressions
The only complaint I have is that when we first moved into the storage we arrived at 930 pm and tried to leave and it was like 10:05pm. We realized that neither of us had a cell phone on us as we rushed out of the house. Needless to say, there is no emergency call button on the intercom. I had to jump the fence and walk miles to a relatives house to call the manager who gave us a call to get out. There should be a way for people to get out of the storage after hours or a call button . While it was our fault for being there after hours, UHAUL shouldn’t hold people hostageKaren G. | Overall Experience
Customer did not leave a comment.Henry G. | Overall Experience
Customer did not leave a comment.judy m. | First Impressions
I feel like it is a little over priced for a small unit and I'm glad I only needed a small. I would of looked elsewhere if I needed anything larger.Andrew P. | Overall Experience
Was able to reserve months in advance. The unit I reserved was available as requested. Price was as stated and move in and out was a piece of cskeEdmund C. | Overall Experience
The area to load and unload is way to narrow. At times you could not get to you stuff as people were already there and loading is such that it gets blockedPaul E. | Overall Experience
Customer did not leave a comment.omyada d. | First Impressions
Customer did not leave a comment.Duane G. | Overall Experience
Customer did not leave a comment.Maryjane M. | First Impressions
Customer did not leave a comment.DANILO ALEJANDRO A. | Overall Experience
This was #6 time that I rented a trailer. I want to give a big Thanks to Johnny, Jaime and the manager Kelsey from Manassas for all of their support during this stressful time for me. They made me feel better with their help and support. They are awesome people! Thanks, Wanda SantosWANDA S. | First Impressions
Customer did not leave a comment.GLORIA L. | First Impressions
took me 3 days to reach out someone to get a storage room. no reaponse at allYEISON S. | First Impressions
Customer did not leave a comment.Edmund C. | First Impressions
The sales associate was excellent.Meghann V. | First Impressions
Customer did not leave a comment.AMERICO O. | Overall Experience
Customer did not leave a comment.GLENDA G. | Overall Experience
Me guasta mucho lo storage, pero tienes um mantinimiento para hacer en meu storage.Ednilsa G. | First Impressions
Have used this facility before and always use U-Haul, everything was good just wish a storage unit was bigger and it's a little priceyDuane G. | First Impressions
Customer did not leave a comment.Adrienne J. | Overall Experience
Customer did not leave a comment.Arturo O. | First Impressions
Customer did not leave a comment.Cathy B. | Overall Experience
Customer did not leave a comment.Ryan K. | Overall Experience