Customer Reviews for U-Haul Moving & Storage at Gilbert & Houston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Gilbert & Houston

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Cheryl L. on

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Richard H. on

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Truck needed a washing

Paul E. on

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Tell them exactly what the cost will be! I was quoted $19.95 a day for the truck. Turns out truck was $59.95 a day.

Bruce H. on

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Mark R. on

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Jeffrey H. on

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Terry M. on

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Keep up the good work

Khai N. on

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Alan W. on

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The staff there are fantastic to work with.

Alfred F. on

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Dennis V. on

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The staff and other personnel are great nothing to say but young manager/son owner named tanner, his customer service is very poor, his demeanor is very sarcastic. Typical a.....guy who don't know how to provide good customer service. So sad ?? ????????????????

David R. on

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There were several issues with the reservation and pickup caused by my daughter (not staff) and Jack was amazing in helping us through them all. He clearly knows the ins and outs of the business and showed great professionalism.

David N. on

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Great customer service

mary b. on

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They were very nice & helpful.

Jack H. on

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Edison Q. on

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The web in how to return truck easily Thanks

Bret S. on

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Nathan G. on

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Miguel C. on

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Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Shirl B. on

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Friendly and professional personnel.

Dan S. on

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Don’t recall his name but the guy who checked me out and checked me in was excellent.

Dennis P. on

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James S. on

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Uhaul representative SKYLAR was very helpful and accommodating.

Rachel V. on

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Andrew S. on

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Rick G. on

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I arranged the rental through the Uhaul app. As I drove away from Uhaul, I realized that the gas tank had not been filled by the last user. When I opened the back, the dolly was missing. The staff does not do a very good job getting the rental ready for the next customer.

Edison Q. on

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Thank you for your service.

Jeffrey P. on

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Elise E. on

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Vince W. on

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Laurence C. on

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The guy who helped me rent the trailer was great. Really moved quick to get me on the road.

Helen B. on

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Tanner was welcoming, professional and very helpful selecting and getting me set up with trailer I needed. Met the same helpful attitude the next morning through return process. Appreciate him making an unexpected need a quick and smooth process. Thank you!

William D. on

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Lloyd W. on

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Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Ronald P. on

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Excellent customer service

Haleh H. on

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Susan M. on

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Abraham O. on

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TARY G. on

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Nitin S. on

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Provide a well maintained Van that has a running A/C, and runs smoothly..

Douglas P. on

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I called and reserved a trailer the night before, and went to pick it up and the location closed early. We called back to your office and you called them as well. They closed 30 minutes early so we could load and leave that night but had to wait until morning. Then when we returned it in Utah, at 5 minutes to 9:00 you texted me I had to have it there by 9:00 or late fees. I informed them I was on my way and having a hard time locating them, I was told that is too bad, but given the $20 late fee. My overall experience with u haul was a very bad one. Beginning and ending. Amazed that I gave a credit card and went to pick it up and you closed early.

Dustin P. on

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There wasn't a furniture dolly available and even after 2 employees told me I wouldn't be charged for one, the charge appears on my receipt.

Levi lee L. on

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give me a truck with a full tank of gas

Jacqualin W. on

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Easy access and friendly staff always. I appreciate that!

Nathaniel D. on

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Marci C. on

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Thank You, for all the Help.

Matthew M. on

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VERY PROFESSIONAL AND COURTEOUS

Candace A. on

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Always the best Customer Service!

Gerald J. on

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From checkin to checkout excellent experience!

lauren r. on

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Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

Barbara W. on

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storage was a blessing during my flooded bedroom restoration.

Marci C. on

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Thank you for a pleasant visit from start to finish.

MARIO L. on

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Great customer service.. very helpful

MELISSA E. on

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I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

Iona D. on

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Very courteous and knowledgeable.

Jeff M. on

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Thank you Tanner and Jack for all your help!

Colleen F. on

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Staff is always helpful and friendly!

Regina B. on

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The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Adeline A. on

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Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Amanda B. on

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Great experience

Barbara W. on

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this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

angela w. on

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Great

Maggie R. on

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Very efficient and friendly personnel. I chose the right place.

Colleen F. on

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I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

monique p. on

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U would highly recommend this place.

RAEANN S. on

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Everything went smoothly, thank you

thelma louise t. on

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All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

Amanda B. on

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Great service!

elizabeth h. on

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Staff was pleasant and knowledgeable.

Robert B. on

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Great place to do business with!

Lorraine E. on

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No issues

Christine P. on

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Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Kristy M. on

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Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

mary h. on

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I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

Nicholas C. on

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Very friendly

Donna S. on

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I was very pleased with the Staff and seccurity

Carlia W. on

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Thank you

Enda C. on

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Great Service!

Justin A. on

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Very friendly and easy to rent from.

darlene z. on

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the whole staff was nice to work with

Brenda S. on

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Everyone was very nice and helpful.

Diana S. on

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Wade was great!

leslie n. on

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Thank you for everything you guys were amazing!

Verna A. on

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The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Dawn R. on

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The young gentleman was very nice and explained everything to me

Brian W. on

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Victoria R. on

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Very helpful & efficient

Lavona C. on

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Everyone was very helpful.

Kevin B. on

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no issues, thank you for a safe place to store my belongings

Janette S. on

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I was very comfortable knowing my things where secure.

Doretha M. on

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Outstanding Service!!

YVONNE J. on

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Thanks to a great team

Rebecca M. on

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I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Mary J. on

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All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Ralph P. on

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Everyone was always super helpful they have great prices and great deals.

Paul Z. on

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Good job.

Josh V. on

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Everyone at this location was extremely helpful, and friendly

MOSES N. on

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good people

Robert W. on

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Very helpful

Kevin S. on

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You have trained Dailen Ford well. He did a great job!

WILLIAM T. on

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Nicole S. on

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Very efficient, kind and helpful. Thank you!

Roger H. on

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Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger H. on

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Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Kris H. on

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Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Andrew L. on

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Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

KRIS O. on

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Exceptional service

Sean B. on

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The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

RIZAL G. on

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Keep up the good work

A2Z T. on

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Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

Eric D. on

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UHaul has been great for my storage needs. The staff were very helpful and friendly.

windy louise r. on

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The service was good

Diane A. on

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Friendly and efficient.

Lloyd S. on

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Great people always willing to help

Marcella B. on

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Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Rebecca M. on

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Great location

Larry S. on

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Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Alpesh P. on

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We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

NABIL S. on

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Keep it up always

Matthew M. on

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VERY COURTEOUS AND PROFESSIONAL

kimberly S. on

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My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

John H. on

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All staff were friendly and helpful especially Ann.

Dave M. on

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Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Larry S. on

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No problems pretty simple and straight forward.

STEVEN C. on

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Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

ROSA B. on

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I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

Herbert L. on

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You guys helped me more then you can know

Nicolas J. on

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Great customer service

Julian M. on

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Hi

Brent D. on

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Secure and safe

Judy B. on

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This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

ROBERT S. on

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The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

fred s. on

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I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

Niki L. on

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Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Michael S. on

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Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Charles O. on

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It met all my needs! Thanks again.

MELANIE T. on

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Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

Nina g. on

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We have used your location for years. It’s always been a pleasant experience.

Michelle F. on

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We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

MARTINA H. on

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Always helpful and super easy to work with.