Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Gilbert Heritage District

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Jeremy M.
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Customer did not leave a comment.

Claude S.
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Marcigtan w. | Overall Experience |
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Thank you

mark B.
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Customer did not leave a comment.

KEVIN J. | First Impressions |
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Keep up the good work!!!!

Amy S. | Online Move In |
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in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

DANIEL B.
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UHaul violated my trust in the Rental. They miss-used by credit card and need to be held accountable. This is unacceptable.

Robert W. | First Impressions |
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The woman that helped me was fantastic I really enjoyed my stay

Angela C. | Overall Experience |
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You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Juliet T.
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Staff was rude and I was told that I could have the truck for two days and when I arrived at the location for pick up, I was told I could have it for a day at same price.. Staff did not act knowledge me and just all sitting around like they were at home.

NOEMI C. | First Impressions |
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The personal very friendly and kind thank you so much excelent location and service keep up the good work.

George L. | First Impressions |
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Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

Glenn T. | First Impressions |
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ANNA MARIE P. | Overall Experience |
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Rignon F. | Overall Experience |
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Expensive but secure and taken care of.

Stuart M.
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Keep doing what you are doing.

KEITH R. | First Impressions |
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Gretchen M. | Overall Experience |
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Douglas M. | Overall Experience |
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NATASHA R.
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I had to give a 5 star review for Tanner's service at the Gilbert Heritage location. He was very professional, polite and patient with me & my parents. He gave me and my family advice on supplies we needed. He helped make our moving experience a lot less painful. This was customer service at it's finest! Thank you Tanner!

todd b. | First Impressions |
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Smoothe as silk

JANICE L A. | Overall Experience |
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GWEN G. | Overall Experience |
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Alfred D.
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This was a U-Haul location, not a mom and pop store. It was run professionally.

Rebecca S. | Overall Experience |
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Dawn M. | Overall Experience |
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Gregory S.
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Adam Z. | Online Move In |
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ANGELA L.
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very kind employees. thank you

ALEXIS R.
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The people were very rude with poor attitudes and did not communicate. I stood there for nearly 10 minutes staring at the computer and I had to ask if there was an issue before being told there was an issue with my account (which I told them when I walked in). This is after trying to pickup at the location on Wilbur rd and not being able to because the location decided not to open at 7am when they were supposed to. I waited until 7:42 (overall a terrible company and I would not recommend the location at 1230 N Gilbert Rd Gilbert, AZ 85234 or the location at 1128 S Wilbur Mesa, AZ 85210)

PAUL C.
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I was charged $6 for gas because the fuel gage was not pinned to the end, but I drove only 8 miles and brought it back with the gage in the exact spot in was when I picked up the truck. That took only $2 to cover the 8 miles. The kid that brought the truck back in would not budge on the subject and said that I should have taken a picture of the gage. How would I even think to do that. The level of customer service was horrible and my experience was horrible. Your employee could not keep is mask up and my wife had to ask him to step back from our vehicle. The only way I will consider using U Haul again will be if I get a refund on the $6. It is not the money, it is the principle. Your employees need to learn a little more about how to treat a customer.

RONALD S.
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Alan H.
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William L.
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James S.
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VICTORIA V.
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SUZANNE L.
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LATISHA T.
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Chelsea was great!

Michael K.
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One of the tires on the auto transport was pretty bald and I was going 1500 miles. I pointed it out and they exchanged the transport for one with new tires. I was on my way in 20 min with no issues. The staff was very good

TERRY H.
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Staff was very helpful and very professional

BRYAN D.
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Travis and Chelsea were both very helpful and wonderful. Travis made check in a breeze, and picked out the best trailer for me and attached it securely. Chelsea helped with check out and made sure to ask about my rental experience, and also made check out very easy. I would definitely recommend this location.

MICHAEL J.
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RICHARD I.
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nicole m. | Overall Experience |
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Rosita M. | Overall Experience |
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VALERIE LYNN S.
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Martin P.
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Quick drop off and friendly staff.

Kathleen C.
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I have used this U-Haul location for over ten years and have received excellent service each time! Employees are always polite and helpful.

Alan H.
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Always my go to place

THOMAS V.
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BRETT G.
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Darrin A.
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Joel V.
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CHARLES W.
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jim c. | First Impressions |
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JAMES C.
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Lisiana N. | Overall Experience |
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EVERETT W.
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Logan F.
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WILLIAM W.
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Appreciate their help

SEAN MICHAEL B.
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This past Saturday, 1/23/21, I forgot my wallet in the cup-holder of my rental truck when I returned it. Once I got home and realized I had left my wallet, I returned to the U-Haul location (1230 N. Gilbert Rd, Gilbert, AZ) and spoke to the manager to retrieve it. The staff said they did not find a wallet and after searching the truck, it was gone (it had been an hour and a half between the time I returned the truck and the time I returned to retrieve my wallet). The employee who checked the truck in (young man with gauged ears) would not look at me or acknowledge me as I was speaking to his manager right beside him and I suspect it was him who stole my wallet. I chose to leave the store before I lost my temper, but this U-Haul location has a thief on staff. I have filed a police report and canceled my cards, but I know I will not get my wallet back. DO NOT DO BUSINESS WITH THIS U-HAUL LOCATION!!!

Lynzee S.
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I had a situation when I returned a call from this location, and it wasn't the best exchange. I would think twice from renting here again just on the phone call conversation.

MICQUEL C.
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MICHAEL M.
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Peri K.
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MATTHEW B.
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Had to return to a new location. Not convenient and had to follow up to make sure things went through properly.

Whitney M.
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I was a few minutes before closing to drop off my Uhaul. I sat in the Uhaul and waited for someone to help me. 2 employees walked by me said they would get someone to help. At 7:01pm a guy came out and said sorry we're closed you will have to return it yourself. Really? Not happy about the customer service or lack there of.

RONALD S.
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Gretchen M.
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David Y. | Overall Experience |
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Dana J.
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The staff was very friendly and helpful.

Randy Y.
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errol B.
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DOMENIC D.
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Great customer service ! I will always be coming back . Thanks Uhaul

EUGENE B.
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made online reservation for baseline and lindsey in Mesa AZ got There did not have trailer in stock. The guy on main street acted like we interrupted his morning about being there was not very happy about having to help us. Sent me across town to uhaul on Gilbert and Houston Had equipment and rep was very Good about his Job and fixed me up without a problem Thank to the lady at uhaul.com

MATTHEW W.
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Trailer was clean on the inside, but on the outside it was very dirty as it appears to have gone through a snow storm, and trailer was very salty on the outside.

Christopher M.
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Guy who helped was very nice and friendly+ knowledgeable. I don't remember his name, but think he had a ponytail. He definitely made needing to move a more pleasant experience.

MARK B.
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Customer did not leave a comment.

JUAN A.
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Bernice A. | Overall Experience |
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Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

GWEN G.
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Kathryn T. | First Impressions |
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very clean and professional.

SCOTT A.
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Rented from Uhaul probably close to 10 times last 6 months. If I ever need another trailer I will do everything in my power to rent from someone else. Heck, I'd rather buy my own trailer than rent from Uhaul. Geez, I rented a bunch up in the state of WA then again down here in AZ, and your employees treated me like garbage and like they were doing me a favor. If I want to pay to get treated poorly...I'm not thinking very clearly. You asked

dan R.
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Customer did not leave a comment.

ANGELINA G.
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The location was close to my residence and picking/returning the pickup truck was easy. The staff was helpful and friendly. Any negative feedback is due to the hidden costs when renting any equipment from any vendor and not limited to UH-Haul.

LUKASZ O.
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SALVATORE L.
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MICHEON G.
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JOE E.
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Check-in crew was friendly and very knowledgeable in explaining what they check for and if anything was wrong how they handle it but everything was good no problems and said we are here 24/7 to return equipment.

MARY R.
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Bradley R.
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matthew k. | Overall Experience |
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My first experience using storage was great. I would definitely come back thank you

MARIA S.
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Bertha E. | Overall Experience |
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Diana T. | First Impressions |
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Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

JEFFERY K.
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Customer did not leave a comment.

MARY W.
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Cassie E.
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Amazing customer service, and quick problem solving.

dalton b. | Overall Experience |
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Customer did not leave a comment.

JUSTIN L.
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The person checking me out was negative the whole time. Complaining about not being a morning person and not liking people. Heard her talking to an employee and she was bad mouthing another employee.

ROSARIO M.
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Good work by all employees

Diana D.
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they did not listen to my concerns and said that we had to deal with corporate. Not inviting at all.

BENJAMIN DOUGLAS M.
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They attempted to help us correct a horrible uhaul experience Barnum and Tenny put us through

Ronald S.
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Took almost 30 minutes for a troublesome computer system to decide to respond. Credit card data had to be entered (4) times before a successful transaction was realized.

DeAnn W.
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Customer did not leave a comment.

MICHELE M.
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James is very sweet,friendly, and helpful. All your employees need to learn his amazing customer service skills. If everyone was like him you would be the number one in customer service He is a keeper.

DOUGLAS S.
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Customer did not leave a comment.

Greg P.
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When I went to pick up at the designated time, they seemed irritated and not ready for me. I was given the truck key and told it was around the corner, no assistance what so ever and the when I found the truck it was buried in a lione of trucks. when I went for help there was a lot of foul laungage betweent eh employees and they went to assist me, they said here you can drive out we will move the trucks in front that was it NO MENTION OF AN INPECTION TEXT WHICH I RECEIVED DAYS LATER. Upon my return the attendant told OK you rgood to go he did not mention that there was going to be an additiona 37 dollars something added to my bill as a result of milaege I felt taken advantage of and the service on Friday was horrible I was both offended and felt lost at the best. the truck gear select lever was very loose I felt as though I was never really sure if I would stay in the gear selected.

CHRISTOPHER A.
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As smooth as you could hope for when renting a moving vehicle. Pick and drop off was smooth and Quick.

Samuel S.
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The Gilbert location was great to work with.

DIANA T.
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Allison G.
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ZACKARY D.
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FREDERICK L.
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Alberto V.
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BEDA T.
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Keep up with stock - had to return for needed items.

JOSE D.
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It was not made clear that a $20 after hours turn in fee would be charged if the truck and keys were turned in after hours, instead of the next business day. The turn in process asked for my location and I did not want to give U-Haul permission to access my location. Please remove that location access request, or inform the customer that a location request will be made in order to turn in the truck after hours. I would appreciate a $20 refund to my account.

Eric J.
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TOMASINA Y.
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randy b. | Overall Experience |
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Rick W.
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Marisa M.
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Everyone was very friendly efficient and helpful, this is my second time at this location and my second time having a great experience! Thank you for making moving a little bit easier :)

David F.
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Colleen S.
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RYAN L.
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Staff were great!

William L.
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kelly R.
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ERIC H.
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Your online service really sucks on picking up and dropping off. When you try to reserve or drop off it does not recognize your location and you are standing on the property. My son and I have both experienced. We have rented a few vehicles in pass month and truly thinking about going to anothet rental place.

JASON B.
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Customer did not leave a comment.

JAMES R.
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What a mess. First when I called to reserve a trailer I was told not to worry about not having a ball hitch they would provide it. Not clarifying that meant I would have to purchase one but ok I guess I will purchase it since I had no other choice at that point. Then I reserved a 4x7 utility trailer that rents for $14.95 and I asked for a furniture dolly. At the time of pickup I was told my charge would be $24.40 which makes sense 14.95 plus 7 plus tax. I left to go pickup my furniture and too far down the road we discovered they did not give us a dolly so I called and let them know to take it off my bill they said they would. I get back to return the trailer and check in to make sure they removed the charge to hear that with the dolly removed my charge would only be $29.27. I objected and said I was only charged $24.40 to start with so how is it now more. Tyler starts to look into and says he fixed it I will only be charged $19.27 which is what I should have been charged since I did not get the dolly so rent of $14.95 plus tax. So I check my credit card and I of course am being charged $24.40. No one seems to know what they are doing. I will go to Penske next time. What a hassle.

ANTONIO C.
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BRITNEY W. | First Impressions |
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LUIS C. | First Impressions |
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despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

Glen Y. | First Impressions |
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People were super cool and helpful . Thanks again

Danny W. | Overall Experience |
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Laura B. | First Impressions |
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PAULA G. | First Impressions |
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Taylor B. | Overall Experience |
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karen o. | First Impressions |
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Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

Michell B. | First Impressions |
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The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Adrian V. | First Impressions |
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Rignon F. | First Impressions |
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Brittany M. | First Impressions |
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Tanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!

TINA P. | Overall Experience |
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wayne w. | Overall Experience |
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Wendy T. | First Impressions |
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William D. | First Impressions |
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The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

JOSHUA D. | Overall Experience |
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Customer did not leave a comment.

indirah b. | First Impressions |
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Shontae H. | First Impressions |
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Vanessa F. | Overall Experience |
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I appreciate the helpfulness of the staff.

Ashlee S. | Overall Experience |
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Rebecca G. | Overall Experience |
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Rosita M. | First Impressions |
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David C. | Overall Experience |
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Wish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻

Jon K. | Overall Experience |
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Caio C. | Overall Experience |
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Amanda S. | Overall Experience |
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Ryan C. | First Impressions |
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Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

ROBERT E. | First Impressions |
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Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

MICHAEL G. | Overall Experience |
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Easily accessible and clean facilities. Never had any issues with billing or management.

Martina M. | First Impressions |
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Customer did not leave a comment.

Carolyn S. | Overall Experience |
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Tanner was fantastic setting us up! Thank you!

abigail r. | Overall Experience |
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The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

Stewart W. | First Impressions |
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The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

LISA T. | Overall Experience |
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As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

Michael G. | Overall Experience |
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Customer did not leave a comment.

Monique F. | Overall Experience |
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Facility met my needs and everyone was terrific!

Bunnie P. | Overall Experience |
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Customer did not leave a comment.

Craig M. | Overall Experience |
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Kim M. | Overall Experience |
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anthony c. | Overall Experience |
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Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

sharon C. | First Impressions |
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Customer did not leave a comment.

Brandon M. | Overall Experience |
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The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.

Dennis F. | Overall Experience |
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Customer did not leave a comment.

David D. | Overall Experience |
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Diana was very helpful and professional. Made a bad experience great!

dalton b. | First Impressions |
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The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

Luise S. | Overall Experience |
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Thank you for keeping my valuables safe

Bonita G. | Overall Experience |
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This was a great place to store items.

Tina C. | Overall Experience |
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There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Bertha E. | First Impressions |
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Customer did not leave a comment.

MARTIN M. | Overall Experience |
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very nice and cool

Nathan O. | First Impressions |
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The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

RITA Z. | First Impressions |
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Every one there was very nice helpful n explains every thing to if u have questions or need any thing

JUANITA ELOISE L. | Overall Experience |
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Customer did not leave a comment.

Katherine E. | First Impressions |
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David D. | First Impressions |
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Helen A. | First Impressions |
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Lloyd W. | Overall Experience |
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PAM Y. | Overall Experience |
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Customer service is appalling. Too many issues to list!

Erin W. | First Impressions |
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I will never use this company again there are other company that will treat us better

Dennis F. | First Impressions |
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Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

SCOTT I. | Overall Experience |
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I have used you guys many times. As usual you were excellent! I will probably be back. Thanks

joe p. | Overall Experience |
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The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨

Camila F. | First Impressions |
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Fantastic

KIMBERLY G. | Overall Experience |
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Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

A2Z T. | Overall Experience |
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staff was always courteous and helpful.

mary m. | First Impressions |
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I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

Kevin M. | Overall Experience |
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Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Miguel C. | Overall Experience |
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The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Gary P. | Overall Experience |
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Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Efren D. | Overall Experience |
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Excellent customer service. All the employees are helpful and friendly

Mary M. | Overall Experience |
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Would use them again and recommend to anyone

David Y. | First Impressions |
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Very friendly team and very accommodating. Great rate on storage and nice clean facility.

Edgar O. | First Impressions |
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I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Carlos H. | Overall Experience |
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Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Zachary K. | Overall Experience |
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Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Johnathan K. | First Impressions |
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Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Carlos H. | First Impressions |
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The Manager was awesome

Zachary T. | Overall Experience |
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I enjoyed working with the staff. They were friendly and helpful.

Alan W. | Overall Experience |
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The staff there are fantastic to work with.

mary b. | Overall Experience |
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They were very nice & helpful.

Miguel C. | First Impressions |
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Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Lloyd W. | First Impressions |
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Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Jacqualin W. | Overall Experience |
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Easy access and friendly staff always. I appreciate that!

Marci C. | Overall Experience |
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Thank You, for all the Help.

Matthew M. | Overall Experience |
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VERY PROFESSIONAL AND COURTEOUS

Candace A. | Overall Experience |
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Always the best Customer Service!

Gerald J. | Overall Experience |
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From checkin to checkout excellent experience!

lauren r. | First Impressions |
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Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

Barbara W. | Overall Experience |
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storage was a blessing during my flooded bedroom restoration.

Marci C. | First Impressions |
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Thank you for a pleasant visit from start to finish.

MARIO L. | First Impressions |
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Great customer service.. very helpful

MELISSA E. | Overall Experience |
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I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

Iona D. | First Impressions |
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Very courteous and knowledgeable.

Jeff M. | Overall Experience |
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Thank you Tanner and Jack for all your help!

Colleen F. | Overall Experience |
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Staff is always helpful and friendly!

Regina B. | Overall Experience |
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The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Adeline A. | Overall Experience |
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Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Amanda B. | Overall Experience |
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Great experience

Barbara W. | First Impressions |
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this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

angela w. | Overall Experience |
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Great

Maggie R. | First Impressions |
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Very efficient and friendly personnel. I chose the right place.

Colleen F. | First Impressions |
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I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

monique p. | Overall Experience |
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U would highly recommend this place.

RAEANN S. | Overall Experience |
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Everything went smoothly, thank you

thelma louise t. | First Impressions |
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All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

Amanda B. | First Impressions |
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Great service!

elizabeth h. | Overall Experience |
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Staff was pleasant and knowledgeable.

Robert B. | Overall Experience |
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Great place to do business with!

Lorraine E. | Overall Experience |
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No issues

Christine P. | Overall Experience |
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Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Kristy M. | First Impressions |
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Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

mary h. | Overall Experience |
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I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

Nicholas C. | First Impressions |
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Very friendly

Donna S. | Overall Experience |
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I was very pleased with the Staff and seccurity

Carlia W. | Overall Experience |
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Thank you

Enda C. | Overall Experience |
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Great Service!

Justin A. | First Impressions |
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Very friendly and easy to rent from.

darlene z. | Overall Experience |
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the whole staff was nice to work with

Brenda S. | First Impressions |
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Everyone was very nice and helpful.

Diana S. | First Impressions |
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Wade was great!

leslie n. | Overall Experience |
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Thank you for everything you guys were amazing!

Verna A. | First Impressions |
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The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Dawn R. | First Impressions |
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The young gentleman was very nice and explained everything to me

Brian W. | Overall Experience |
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.

Victoria R. | First Impressions |
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Very helpful & efficient

Lavona C. | First Impressions |
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Everyone was very helpful.

Kevin B. | Overall Experience |
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no issues, thank you for a safe place to store my belongings

Janette S. | Overall Experience |
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I was very comfortable knowing my things where secure.

Doretha M. | Overall Experience |
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Outstanding Service!!

YVONNE J. | Overall Experience |
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Thanks to a great team

Rebecca M. | Overall Experience |
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I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Mary J. | Overall Experience |
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All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Ralph P. | Overall Experience |
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Everyone was always super helpful they have great prices and great deals.

Paul Z. | First Impressions |
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Good job.

Josh V. | Overall Experience |
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Everyone at this location was extremely helpful, and friendly

MOSES N. | Overall Experience |
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good people

Robert W. | First Impressions |
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Very helpful

Kevin S. | First Impressions |
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You have trained Dailen Ford well. He did a great job!

WILLIAM T. | Overall Experience |
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.

Nicole S. | First Impressions |
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Very efficient, kind and helpful. Thank you!

Roger H. | Overall Experience |
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Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger H. | First Impressions |
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Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Kris H. | First Impressions |
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Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Andrew L. | First Impressions |
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Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

KRIS O. | Overall Experience |
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Exceptional service

Sean B. | Overall Experience |
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The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

RIZAL G. | Overall Experience |
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Keep up the good work

A2Z T. | Overall Experience |
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Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

Eric D. | Overall Experience |
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UHaul has been great for my storage needs. The staff were very helpful and friendly.

windy louise r. | Reservation |
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The service was good

Diane A. | Reservation |
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Friendly and efficient.

Lloyd S. | Overall Experience |
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Great people always willing to help

Marcella B. | Reservation |
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Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Rebecca M. | Overall Experience |
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Great location

Larry S. | Overall Experience |
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Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Alpesh P. | Reservation |
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We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

NABIL S. | Overall Experience |
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Keep it up always

Matthew M. | Reservation |
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VERY COURTEOUS AND PROFESSIONAL

kimberly S. | Overall Experience |
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My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

John H. | Overall Experience |
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All staff were friendly and helpful especially Ann.

Dave M. | Overall Experience |
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Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Larry S. | Reservation |
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No problems pretty simple and straight forward.

STEVEN C. | Reservation |
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Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

ROSA B. | Overall Experience |
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I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

Herbert L. | Overall Experience |
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You guys helped me more then you can know

Nicolas J. | Overall Experience |
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Great customer service

Julian M. | Reservation |
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Hi

Brent D. | Overall Experience |
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Secure and safe

Judy B. | Reservation |
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This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

ROBERT S. | Overall Experience |
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The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

fred s. | Overall Experience |
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I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

Niki L. | Overall Experience |
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Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Michael S. | Overall Experience |
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Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Charles O. | Overall Experience |
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It met all my needs! Thanks again.

MELANIE T. | Overall Experience |
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Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

Nina g. | Overall Experience |
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We have used your location for years. It’s always been a pleasant experience.

Michelle F. | Overall Experience |
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We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

MARTINA H. | Overall Experience |
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Always helpful and super easy to work with.

No reviews have been submitted for this location.

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