Customer Reviews for U-Haul Moving & Storage at Glenbrook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Glenbrook

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Ted C. on

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Aaron V. on

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Quick and easy pick-up and return. Excellent place to rent from. Employees are all extremely helpful and courteous.

john f. on

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Tyionne A. on

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Denise was awesome!!! She superseded my expectations. Thank you so much for all your help!

Jessica F. on

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The steering wheel was not center for driving, which made things a bit difficult.

Earl S. on

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Edward D. on

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Good experience

Cheryle S. on

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Ian was very friendly and took great care of us

Richard G. on

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Set up my apt and paid on line ten days in advance. Went to apt and waited for the car to be done. Service tech came out 15min after taking car and asked if anyone called me? NO???? Well hitch for my car isnt in stock and i would have to come back another day. He was SUPER nice about it and located a hitch and had it overnited and installed it 3 days later but still waisted a trip out the first time. Other than that they were good,

Pong S. on

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Erin G. on

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We originally went to the wrong store (this location) and she directed me to one further south even though I told her I actually needed to change my order. We went downtown to the actual store and they didnt have what we wanted to exchange for and that fantastic employee searched the area and set up the order at....you guessed it, the first store we were at. Why couldn't the first employee just switch our order instead of sending us running around? Perhaps it was because, at the busiest stor in town they only had one person working. Not. Ok. Hire that poor girl some staff

JON M. on

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Great service and friendly people!

Malcolm H. on

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Larry C. on

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The customer service here was very good.

Robert M. on

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Truck battery stopped working had to jump , Truck should not been rented because battery was weak should have been replaced before renting truck. I want compensation for time lost and bad experience

Michele S. on

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Absolutely no issues. Truck was ready with not much waiting in line! Staff was very friendly and helpful! I definitely recommend this facility to rent from.

Walter R. on

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The Managers is phenomenally helpful and his courtesy is unsurpassed.

Randal K. on

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joe w. on

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U-boxes are paid a month in advance. I was only 5 days into the month when I emptied my box and closed my account, but they wouldn't refund the remaining days that were left and I gave them 2 days notice. (Rip-off). Need to change this policy people need their money no matter how small. If this location was wrong then please send me info so I can take it in and get my money. This was a two street on this transaction money wise.

Daniel S. on

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Prohibit changing pick up locations. Get damaged equipment out of service and FIXED instead of allowing it to remain in service.

Melissa S. on

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Michael H. on

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Quick and friendly service!

Derek M. on

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Tracy R. on

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Great place to store stuff in-between moves.

Logan H. on

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Brian R. on

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sam s. on

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Janet M. on

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Wasn’t told to fill gas tank. Got another vehicle, not one one assigned to me. Had to go back to location to get mileage straightened out. Weren’t very helpful with mix ups. Not sorry for fully explaining all details to me. Only had truck for 5 1/2 hours and was charged $153.00 because I didn’t have time to go and put gas in cause they were closing. Not a good day at all

Sherida J. on

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David B. on

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Robert M. on

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Stephanie R. on

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Great service

Heather L. on

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William D. on

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Storage facility is excellent including a restroom!!

Ronald K. on

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Only one employee on duty worked very hard to take care of all customers needs.

Susan D. on

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Customer service rep was excellent fast and courteous thank you

TRINA J. on

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It was convenient and the staff was friendly and efficient.

William D. on

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Nice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!

Tamara B. on

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I would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit

Rachel J. on

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Helpful, professional staff

ryan r. on

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Great place if you like mice in your stuff

Anastasia L. on

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Excellent customer service

Michael F. on

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Nice couple run the office and are very helpful

Cheryl M. on

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Excellent experience

dolly j. on

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The store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.

Lisa P. on

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We had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.

Thomas R. on

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Hi the facility was what I expected it to be

Jondeee S. on

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They really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.

Connor P. on

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Service was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.

PAUL V. on

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Exceptional employees and outstanding service.

Clifton R. on

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Michael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!

Amanda B. on

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I would use again

Grant S. on

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I was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?

robert k. on

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Only issue was that they were understaffed.

Dave R. on

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Josh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.

joe s. on

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Josh was great to work with and very responsive to any concerns we had. We will definitely use again. Thank you.