Customer Reviews for U-Haul Moving & Storage at Grand Ave & Bell Rd

12596 reviews

13440 W Bell Rd   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 975-1173

13440 W Bell Rd
Surprise, AZ 85378
(East of Grand Avenue)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It took 30 minutes to rent the truck. 8 people inline, only one employee.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
4.0

Customer did not leave a comment.

Cathi W. 
Rating:
1.0

Customer did not leave a comment.

Marvin L. 
Rating:
5.0

Everything was quick and easy.

Scott W. 
Rating:
5.0

Shawn was VERY helpful! He had to replace a trailer light fuse on my Duramax dually to get the trailer lights working. Knew his stuff, chose me a real clean, fairly new trailer to go Hwy 95 north through Nevada. Had NO ISSUES! Love the way that UHaul trailers tow, like it's not even behind your truck!! Good company! Thank you...

tim M. 
Rating:
1.0

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

The storage warehouse person, Nathan, I believe-was outstanding and extremely helpful with a great attitude. WOW!! Also, the next day a newer employee helped us someone to move a box outside. She was also very helpful.

James P. 
Rating:
5.0

Customer did not leave a comment.

MARK I. 
Rating:
3.0

Slow service. Had to switch utility trailers due to equipment malfunction. Notified customer service fellow. He said OK and would make change. He did not. Had trouble checking in the trailer.

DIANE D. 
Rating:
4.0

Maybe get a few more people answering the phone. It takes forever to get to speak to someone. Other then that very good.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
4.0

The guy that hooked up the trailer was fantastic. Very efficient. Excellent personality. I think he likes his job. All in all, a very good experience. I'll be back.

James F. 
Rating:
5.0

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary W.  |  Online Move In 
Rating:
1.0

Your employed was horble,they been so mean and not helpful, when I called manager he never return my call

SEYYED H. 
Rating:
4.0

Customer did not leave a comment.

Celeste R.  |  Overall Experience 
Rating:
5.0

Great staff and willing to work with you.

CHRIS T. 
Rating:
5.0

Customer did not leave a comment.

REGINA L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
1.0

Customer did not leave a comment.

SHYLA D. 
Rating:
5.0

Customer did not leave a comment.

TAYARA F. 
Rating:
5.0

Very pleased with the service we received. Excellent customer service from rep!

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
2.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

SONSEEAHRAY T. 
Rating:
4.0

Customer service in receiving was understanding of my complaints and reassured he will file a small complaint on my behalf.

Gio P. 
Rating:
5.0

Very professional and friendly.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

PENNY S. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
2.0

First - I picked up a trailer to go from Phoenix, AZ to Cincinnati, OH one-way. The trailer was fine and performed well the entire trip. My problem was with the hitch installation at this site. I had set the appointment and ordered the hitch nearly two weeks before I arrived in Phoenix. When I arrived at my 9 A.M. appointment, they didn't have the hitch, but said that it was tracking for delivery via FedEx between 11 AM and 1 PM. I said to give me a call when it got there. No call. I went back at 3 PM to find out if the hitch was there. Why didn't I call? Because the recording said that the wait to answer the call was 20+ minutes. I could drive there faster than that, even in Phoenix. The hitch had arrived, and they installed it by 5:30 PM. On my trip while getting gas in Ft. Smith, AR, I hitch had sagged on the driver's side. I immediately drove to the dealer in town where they said the nuts had fallen off and a bolt or two were gone. They did the repair and I was on my way an hour or so later. I rated this experience as Below Average instead of Poor, because the trailer was fine, but the hitch installation was almost disastrous.

John A. 
Rating:
5.0

Thankyou for your business and continue to manage and steward your great team members

MATTHEW G. 
Rating:
3.0

Understaffed heavily, and slow workers.

JARRETT L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
1.0

Customer did not leave a comment.

Chy P. 
Rating:
5.0

We rented a 4 x8. The cost was over $450 on April 5, 2021. This cost was over 200% higher since we rented a 5 x 9 in October 2020. This rent certainly is price gouging and no reason for that cost. Please review your cost schedule and make it reasonable for travelers.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

ALBERT P. 
Rating:
1.0

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen l.  |  Overall Experience 
Rating:
4.0

E-mailed receipt never received. Used checkout copy for record of rental cost for reimbursement.

Duane D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE D. 
Rating:
5.0

It was a pleasure dealing with such an efficient process from delivery to pickup! What highly recommended to others.

Audrey S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
4.0

Customer did not leave a comment.

Nibal T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
3.0

There always seems to be a shortage of people at U-haul outlets. Long waits are normal.

Terry B. 
Rating:
2.0

When returning the equipment I was met outside and they checked it in two hours prior to my due time. I was supposed to get an email confirmation and didn't so on Easter Sunday was going to go back after church and had a message waiting from a different location (67th Avenue and Bell Road) that I needed to return it before 5PM and will be charged a prorated amount. I called and told them I returned it to the Surprise office per my contract and they forwarded me to that location, after 20 minutes on hold I drove over and they said sometimes the hand held device missed sending and they worked on the computer to fix it. When I got home I checked again and still no confirmation so I went back and she tried again and I got it that time but now it looks like I've been charged the prorated amount for an extra day that was entirely there fault and I'm not happy about that.

JEROME K. 
Rating:
2.0

One staff handling multiple customers, Even though I checked in online I still waited 20 minutes to get trailer.

douglas S. 
Rating:
2.0

Nobody really seemed to know what they were doing at this location. Seen several employees just standing around not doing anything and the one employee that was actually helping the lobby full of customers didn't have a clue what he was doing it was like he just started but had nobody there training him. They also have a sign up that says all 1 way trailers qualify for 50% off but the kid behind the counter refused to honor it even tho I was taking a trailer one way. Very poor experience at this location.

Jacob J. 
Rating:
4.0

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

The people we dealt with were great once we got to them. We found that the store is very understaffed and that wait times were ver unacceptable, especially when trying to call. My wife was on hold for 35 minutes until someone could talk to her. We just wanted folks at the store to know that we would be late getting the trailer back. You could help us all by modifying your staffing to meet customer demand. Thanks for listening. Tom Threinen. 218-355-0571

thomas T. 
Rating:
5.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Xlnt customer service every time I've been here.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Better maintenance on trucks. Within a couple of miles after leaving the site the oil light came on so I had to immediately stop and add oil, which cost me time and $6, which was not compensated.

LINDA E. 
Rating:
3.0

After renting a trailer and waiting to be hooked up the attendant never came over and we had to be helped by the same person who helped at the service desk. He was an excellent person.

Gregory B. 
Rating:
5.0

I appreciate the sun city location that I ordered hi the trailer even though I had to pick it up in Peoria. They helped me make the the right decision for my need

Jon C. 
Rating:
2.0

Only one person in the office, didn't know we had to do paperwork outside for dropping off a truck and waited an hour inside in line before finding this out. Normally we have had a great experience here but today was the worst.

Dean N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

add more help

DAVID B. 
Rating:
3.0

Although my rental ran good it is still a beater. It has a major dent on one side, big dings and scratches all over it and the windshield has big stone chips of which one is interfering with the driver's view. This vehicle should not have been in service because of the windshield.

Lester T. 
Rating:
3.0

No print paper for destination because of no ink in their printer machine. So unreliable and long time waiting in line.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Everything was great. Didn't have to wait to long and the service was quick and professional.

Elizabeth R. 
Rating:
3.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Thania C. 
Rating:
5.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

len P. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
1.0

Follow COVID measures!! Location took down barriers and no employee was wearing a mask. Employee waiting on me was pregnant !!! Feel sorry for her.

PETER H. 
Rating:
4.0

Short handed so wait was long

Terry H. 
Rating:
5.0

Can't think of anything.

BONNY H. 
Rating:
1.0

I made 2 visits to this site over a 1 week period; first to reserve a truck and later to actually pick-up the rental. Each visit took over 30 minutes just to get waited on. Lines were long and slow moving. Not what I expect from a professionally run operation.

DAVID L. 
Rating:
4.0

The truck that I rented had possibly a bent rim in the right rear which made it a rough ride. When I checked the truck back in the facility was very understaffed and I wan not able to visit with someone about this isssue.

DARRYL S. 
Rating:
5.0

Customer did not leave a comment.

NORA Q. 
Rating:
4.0

Customer did not leave a comment.

MARY O. 
Rating:
1.0

I had to have 4 of 4 rear tires replaced at 2 different times wasted my time didn't get to my destination on time no one offered me anything for my loss of time you would think that uhaul would give this truck a good look at since I was driving 2000 miles I don't think uhaul looked at anything b4 they sent this out I wouldn't recommend uhaul to my worst enemy will never rent from them again paying 1,500 more for penske would be worth it

MARK R. 
Rating:
3.0

Need more check inn agents. Waited 40 minutes

Frank T. 
Rating:
3.0

No employees were wearing masks or practicing CDC social distancing when I made reservations, bought boxes, checked it out, picked up blankets, and when I returned the van & blankets. They must be saving money on paper, because they emailed me receipts. I chose the extra $10 accident waiver, and their system insisted that I also pay $5 for SAFE TRIP, which I had to explain to the employee, twice, that I didn't want the $5 SAFE TRIP. I picked up the van the night before so we could get an early start and they changed the miles rate from $.59/mi to $.69/mi. I asked for a FORD van but got a CHEVY van. The windshield was so filthy with baked on smashed bugs, that it took 15 minutes with scrubbers & chemicals to clean it enough to drive safely into the rising sun. The inside of the windshield had apparently not been cleaned in months. The mirrors were apparently sloshed with a dirty rag. I returned it at 2PM, was promised an email receipt, I called the next day, I was put in the queue, I went to online website, I sent them an email, I did the CHAT, and the "chatter" sent my email receipt. The CHEVY was a real gas hog.

GERALD N. 
Rating:
4.0

I returned the vehicle at my final destination with exactly how much fuel was in it when I picked it up. I was told I owed over $23 more because the tank was not full! It was not full when I picked it up. I paid over $6000 for two trucks and a trailer to move across the country and you felt you needed to nab me for $23 more dollars that you absolutely were not entitled to. It is my fault for not looking closer at the contract but shame on you, for not being honest!

Kristin F. 
Rating:
1.0

1. The drivers door was somewhat sprung and let in air and noise. 2. The engine noise was so loud I couldn't even hear the radio. This is a big deal on a long trip if you're trying to stay awake. 3. As soon as I got the truck the service engine light was already on.

FRANK ALVIN G. 
Rating:
5.0

Customer did not leave a comment.

jo M.  |  Overall Experience 
Rating:
5.0

Na

Mark K. 
Rating:
5.0

Figure out how to make the wait in line shorter

larry K. 
Rating:
5.0

The gentleman by the name Guy was ver helpful and courteous.

JEFFREY W. 
Rating:
4.0

Have more people to check in customers during the bust times (in the morning) the wait time/check in process could be improved.

SHARON N. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Easier self/Mobile check in.

JORDAN F. 
Rating:
5.0

Everyone at this location was very friendly, helpful, professional and attentive to my needs. Equipment was in great condition. The check out and check in went very smooth. I also had a storage unit and they discovered that I had left a couple of items and made sure that I got them. I will definitely recommend this location to anyone needing similar services and will use them again when/if the need arises for me.

jo M. 
Rating:
5.0

Matt the manager is awesome

JUAN M. 
Rating:
5.0

Quick and easy

Jon D. 
Rating:
5.0

Customer did not leave a comment.

DAVE M. 
Rating:
5.0

GREAT JOB

Michael S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
2.0

Need more staff to man the desk and vehicle check in. Picking up and dropping there was only 1 person on the desk and the line was very long. When dropping off vehicle there wasn't anyone to check it in and when somebody did show up, they didn't email the receipt so had to come back and wait in a long line to get one printed. Will not use this location again.

PAMELA Y. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C. 
Rating:
1.0

I got there at 805am to drop off my rental. One person acknowledged me when i got there and said he would be with me in a few minutes. I never saw him or anyone else after that. I waited in the truck rental return line for about 15 minutes. I could no longer wait because i had to be at work at 830. So i walked in handed the keys to a person behind the counter and left. I called the location about 18 times through out the day. Most of the time no one answered and the few times someone did answer, they would put me on hold indefinitely and never get back to me. I've been actively using uhaul for the last 2 years. This is by far the worst experience I've had.

ELIAH G. 
Rating:
5.0

Customer did not leave a comment.

Carmen A M. 
Rating:
5.0

Customer did not leave a comment.

CHEYANNA A. 
Rating:
4.0

my initial impression with this store & I am very familiar with it because I rent there several times a month, the young lady behind the counter seemed to me to be needing additional training in searching & finding rental equipment for customer...she also needed help behind the counter...the office appearred short staff & there were additionally five people behind me...trying to save a few dollars on staffing at the expense of the customer will come back at operations of the store....I was prepared to go to another location to find with I was looking for...

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

Marjorie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

I never had a chance to use the storage space

Gustavo B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL B.  |  Overall Experience 
Rating:
4.0

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie K.  |  First Impressions 
Rating:
2.0

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes C.  |  Overall Experience 
Rating:
5.0

Very convenient and easy to access facility and the office was great.

rich y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Great service thank you

frank d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay B.  |  First Impressions 
Rating:
5.0

Staff were friendly

Chris Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLF B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  First Impressions 
Rating:
5.0

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo M.  |  First Impressions 
Rating:
2.0

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn’t sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year’s Eve to complete our move and again were completely satisfied with her service.

Debra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  Overall Experience 
Rating:
5.0

Very good customer service

MICHAEL S.  |  First Impressions 
Rating:
5.0

Very good customer service

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leprintess B.  |  Online Move In 
Rating:
1.0

Made reservations a month ago and they still couldn’t provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn’t fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

d lee m.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewand C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall P.  |  First Impressions 
Rating:
5.0

Customer service very professional.

Atu H.  |  First Impressions 
Rating:
4.0

Thank you very much!

benjamin a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
2.0

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONDI W.  |  Overall Experience 
Rating:
2.0

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

George T.  |  Online Move In 
Rating:
5.0

All staff went above and beyond their help to make my move in a positive experience.

kim p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eleanore p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel m.  |  Overall Experience 
Rating:
5.0

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale K.  |  First Impressions 
Rating:
5.0

Jennifer and Felix is amazing

JOHN E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Best management ever

JAMES W.  |  Overall Experience 
Rating:
3.0

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred N.  |  Overall Experience 
Rating:
5.0

Jennifer was very helpful and professional!

Rochelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  First Impressions 
Rating:
5.0

Everything was great

Rita R.  |  Overall Experience 
Rating:
4.0

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn’t wait as long. Finally we had to drive down to place of business.

Robert R.  |  First Impressions 
Rating:
5.0

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARILEE N.  |  Overall Experience 
Rating:
5.0

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Curtis C.  |  Overall Experience 
Rating:
5.0

Very convenient for us

Connie M.  |  Overall Experience 
Rating:
5.0

All my questions were answered and received assistance with checking in and finding my unit.

Patrick C.  |  First Impressions 
Rating:
3.0

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P.  |  Overall Experience 
Rating:
2.0

Check out took an inordinate amount of time. U Haul procedure is very inefficient

William K.  |  First Impressions 
Rating:
5.0

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Curtis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
4.0

The only issue was the access method. Sometimes it worked with the card sometimes it didn’t. Then you had to use the keypad. Sometimes it worked sometimes it didn’t. Then you had to go to the office and wait in line to get help.

JAMES M.  |  Overall Experience 
Rating:
4.0

Every one was very helpful and friendly.

Lea S.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. Thanks!

Donna K.  |  First Impressions 
Rating:
3.0

The access hours are a real negative but the location and setup are very nice. Thank you!

J.R. H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
1.0

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

lorraine H.  |  Overall Experience 
Rating:
1.0

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

David S.  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible

Maisha H.  |  Overall Experience 
Rating:
4.0

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Scott H.  |  Overall Experience 
Rating:
3.0

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Connie M.  |  First Impressions 
Rating:
5.0

Most pleasant experience. Well managed

Sylvia S.  |  Overall Experience 
Rating:
5.0

The restroom is cleaner than most restaurants.

richard w.  |  Overall Experience 
Rating:
5.0

We have had a great experience with the staff and facilities at this UHaul- we can’t say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

bev s.  |  Overall Experience 
Rating:
5.0

Easy to sign up and easy to release contract.

Valerie W.  |  Overall Experience 
Rating:
5.0

Thank you for great service and friendly staff

donna h.  |  First Impressions 
Rating:
5.0

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

wade l.  |  Overall Experience 
Rating:
5.0

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jeffrey B.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Jenny S.  |  Overall Experience 
Rating:
5.0

Everything went well. There were no problems.

Fred D.  |  Overall Experience 
Rating:
5.0

nice place

William S.  |  Overall Experience 
Rating:
4.0

Above average

Scott H.  |  First Impressions 
Rating:
2.0

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Patrick R.  |  Overall Experience 
Rating:
5.0

excellent service very kind

William S.  |  First Impressions 
Rating:
5.0

Very nice and thanks

Harvey R.  |  First Impressions 
Rating:
5.0

Good, clean location with easy in- easy out access. Staff was courteous.

Michael S.  |  Overall Experience 
Rating:
5.0

all good

Ken N.  |  Overall Experience 
Rating:
5.0

Pleasant and knowledgeable staff. Explained available options to us well.

LISA N.  |  First Impressions 
Rating:
5.0

Very upbeat and helpful staff. Very clean facility.

Bernard B.  |  First Impressions 
Rating:
5.0

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

RON B.  |  Overall Experience 
Rating:
5.0

Great place!!

Barbara F.  |  Overall Experience 
Rating:
5.0

I appreciated doing business with you all!

ZENOBIA G.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

judith w.  |  First Impressions 
Rating:
5.0

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

John A.  |  First Impressions 
Rating:
5.0

Six years of safe storage.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Easy and convenient

Lisa T.  |  Overall Experience 
Rating:
5.0

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

George S.  |  First Impressions 
Rating:
5.0

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Glenda O.  |  First Impressions 
Rating:
4.0

Very helpful

Fred B.  |  First Impressions 
Rating:
5.0

It made my move very smooth and easy! Thank you!

Gray S.  |  Overall Experience 
Rating:
4.0

clerk was helpful

Billi P.  |  First Impressions 
Rating:
1.0

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Patrick R.  |  First Impressions 
Rating:
5.0

Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

BENITA W.  |  Overall Experience 
Rating:
4.0

nice and clean will reccomend

april m.  |  Overall Experience 
Rating:
5.0

Everything at this location was done as it should be

FRANK K.  |  First Impressions 
Rating:
5.0

Very fast!

Lisa T.  |  First Impressions 
Rating:
5.0

The free storage for a month was very helpful in my moving process.

Bobby J.  |  Overall Experience 
Rating:
1.0

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Ruth S.  |  First Impressions 
Rating:
5.0

The gentleman who helped me had so much patience and accommodating I was impressed.

christina y.  |  First Impressions 
Rating:
1.0

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack C.  |  First Impressions 
Rating:
5.0

Staff was a pleasure to work with.

Bobby J.  |  First Impressions 
Rating:
5.0

No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

Enrique G.  |  Overall Experience 
Rating:
1.0

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

ruthanne b.  |  Overall Experience 
Rating:
5.0

Excellent facility. Best storage in Surprise.

David L.  |  Overall Experience 
Rating:
4.0

Very clean.

nicholas c.  |  First Impressions 
Rating:
1.0

Only thing I would sa is no one should use this location due to poor communication

JANICE F.  |  Overall Experience 
Rating:
5.0

Great facility

leslie m.  |  Overall Experience 
Rating:
5.0

Thank your

Greg W.  |  Overall Experience 
Rating:
5.0

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

deanna s.  |  Overall Experience 
Rating:
5.0

Was nice and very helpful Property is clean and great shape

Cody Jo s.  |  First Impressions 
Rating:
4.0

2nd time I have rented at faculty. I am a repeat customer.

Wiliam M.  |  Overall Experience 
Rating:
3.0

U box got there safe and sound

Donald A.  |  Overall Experience 
Rating:
5.0

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

LEOLA M.  |  Overall Experience 
Rating:
5.0

Great place

Henry S.  |  Overall Experience 
Rating:
5.0

Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

Henry S.  |  First Impressions 
Rating:
5.0

A

don c.  |  Overall Experience 
Rating:
5.0

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Sally W.  |  First Impressions 
Rating:
1.0

Worst moving company in USA. Your computer billing/ordering program is horrible.

mike b.  |  Overall Experience 
Rating:
5.0

Very nice and helpful .

Jane S.  |  First Impressions 
Rating:
5.0

Always very professional and handled all transactions perfectly.

linda r.  |  Overall Experience 
Rating:
5.0

The Staff were all excellent and eager to help.

Gloria C.  |  First Impressions 
Rating:
4.0

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Roberto s.  |  Overall Experience 
Rating:
3.0

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna M.  |  Reservation 
Rating:
3.0

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

Deanna M.  |  Reservation 
Rating:
2.0

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

J.C.LILLY W.  |  Overall Experience 
Rating:
5.0

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

vincent l.  |  Overall Experience 
Rating:
4.0

Everything good, but always very busy and had to wait.

Gloria E.  |  Overall Experience 
Rating:
5.0

The staff was great and made me feel comfortable leaving my stuff at u-haul.

bente T.  |  Overall Experience 
Rating:
5.0

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Kathleen C.  |  Reservation 
Rating:
5.0

Prices are high but quality is good

Sharon D.  |  Overall Experience 
Rating:
5.0

We used a U-box - Simple, rapid, efficient & economical way to move..

sandra w.  |  Overall Experience 
Rating:
1.0

Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

kaitlyn M.  |  Overall Experience 
Rating:
5.0

My overall experience was very good and if I need storage space in the future, I would use this facility again.

CRAIG A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and courteous.

Matthew L.  |  Reservation 
Rating:
5.0

Nice, vlean facility. Highly recommend to everyone!

GEORGE C.  |  Overall Experience 
Rating:
5.0

Thank you for making things easier

Brandy S.  |  Reservation 
Rating:
5.0

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

JON V.  |  Overall Experience 
Rating:
5.0

Very happy with service and equipment.

Kathleen S.  |  Overall Experience 
Rating:
5.0

Very nice place professionals

NEIL B.  |  Overall Experience 
Rating:
4.0

Thank you

Robert B.  |  Overall Experience 
Rating:
5.0

none

Ken N.  |  Overall Experience 
Rating:
4.0

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Paul S.  |  Overall Experience 
Rating:
3.0

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Sandra M.  |  Reservation 
Rating:
4.0

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Todd G.  |  Overall Experience 
Rating:
3.0

we haven't done the move or storage yet

Ken N.  |  Reservation 
Rating:
4.0

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

vincent l.  |  Reservation 
Rating:
5.0

Great guys to work with. Helpful, nice and informative.

Thomas K.  |  Reservation 
Rating:
3.0

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana W.  |  Reservation 
Rating:
5.0

None

Laura R.  |  Overall Experience 
Rating:
4.0

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Michael R.  |  Overall Experience 
Rating:
4.0

Clean and well maintained. Always plenty of carts available

Pamela B.  |  Overall Experience 
Rating:
5.0

Excellent facility, friendly and helpful staff.

Chuong L.  |  Overall Experience 
Rating:
5.0

Jesse was professional and courtes.

Gabriel S.  |  Overall Experience 
Rating:
5.0

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

Rosalinda C.  |  Overall Experience 
Rating:
5.0

Thanks

David C.  |  Overall Experience 
Rating:
5.0

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

dana r.  |  Overall Experience 
Rating:
5.0

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Randy M.  |  Overall Experience 
Rating:
5.0

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

Richard S.  |  Overall Experience 
Rating:
5.0

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

david r.  |  Overall Experience 
Rating:
5.0

good job used you for 2 years no problems

Jeffery S.  |  Overall Experience 
Rating:
5.0

Overall really good experience

edward b.  |  Overall Experience 
No reviews have been submitted for this location.

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