Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most of the female staff were/are not pleasant
The lady in the front can be a little more nice when greeting people.
I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!
The only problem I have is getting through on the phone. The wait time is ridiculously long.
Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,
My only problem over the years was the bathroom not being clean in the third floor it shouldn’t be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe
Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.
Thank you!
Customer service was great. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.
The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick
The stairs to my storage unit made it difficult because some on the items were heavy to carry
Easy process
In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40% increase in the monthly fee with no apparent change to the facility or service provided.
Thank you for the excellent service.
Keep up the good work
The staff is very rude and unprofessional
Too expensive for a small storage space not worth it.
I will never put my belongings in that UHAUL STORAGE AGAIN💯
only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money
Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.
Thank you very much I be there soon
Would definitely recommend
I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.
Your services was great.
Customers service was slow
Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!
The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies”.
Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.
I had no problems with my storage unit everything was good.
Thank you to all team for a excellent service at anytime l was needed. Regards
The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.
Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.
Service was great !,🤟
I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.
Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.
I just didn’t like that they went up on the rent in 3 months
None
very help full and quick service thanks guys
This is my second storage at Uhal. I like the good security and cleanliness of the facility.
friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.
Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located
Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.
Everything went wonderfully
I had the throw away some of my furniture after founding rat droppings on my things
I turned. My trailer in early but they didn’t return any money for early turn! However they never told me that!!!
I had to throw out all of my belongings due to rats living in my storage unit.
The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.
In customer service the personnel was very polite and with good information about the storage and payment.
Very professional clean facility!!! Helpful and well informed staff. Five stars
Average
I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.
Everything went as planned
I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic
Only problems were some bathrooms packed toilet paper or were out of order.
The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.
I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand
Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.
The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.
The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent
Representative couldn’t assist me. Unfortunately, She had no clue on how to help resolve the issue.
Staff was friendly and knowledgeable.
Awesome staff , thanks for all. ,
Great good
The storage facilities were easily accessible and clean! I would use Uhaul again!
Very bad customer service
The staff are very unprofessional I would never recommend this U-Haul facility
Just to let you know I'll be back. End of story thanks very nice place.
One box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original record
I asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don’t like the price I can unload and re load.
I did not get to see the whole facility but the part that I saw was clean
Customer service was poor as well as communication with customers
I called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paper
Excellent service
I’ve been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don’t take care of your clients just want money.no loyalty to customers
I did not go to the facility and instead had movers pickup my Ubox for me
The site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..
