Customer Reviews for U-Haul Moving & Storage at Hammertown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hammertown

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robin s. | Overall Experience |
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Customer did not leave a comment.

Marilyn S.
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Customer did not leave a comment.

Justin G.
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I was set up for a mobile pick up and the truck was not out and ready to go, I had to go into the office and have the employee grab it. Defeats the whole purpose of a mobile pickup

DANA R.
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It's a good thing I called to confirm the pickup time as I found that there was no trailer available for my reservation. I was required to drive more than an hour away to pick up the trailer. Also, some locations will assist with correctly securing the car to the trailer and others will not. I called the local location to confirm that they would assist and was told resoundingly yes. When I arrived with trailer and car I was told no they wouldn't, yes they would for a fee, and then yes they would--after I called to confirm they would help. I was not happy with the entire process.

regina B.
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Everyone very nice very organized no complaint at all Thanks to all of you

Ann W.
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Customer did not leave a comment.

Renee M.
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Fast and friendly, everyone was very helpful!!

LOCHENG T.
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Customer did not leave a comment.

Peng L.
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everything was great, the people there were helpful and friendly. thanks again :)

George D.
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Excellent service

Gail B.
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Everyone was very professional, helpful and curious. I will not go back to Lodi location. I have rented there many times and have NEVER felt appreciated as a customer.

Taylor B.
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Customer did not leave a comment.

Vanessa P.
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Frederick K.
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Arliehermenegild B.
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trisha G.
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Akbar A.
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Jaquetta T.
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Everything went smoothly. No problems at all. The customer service was good and the clerk/ agent was efficient

JOHN A.
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Nothing at all

JAMES D.
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Customer did not leave a comment.

annetta h. | Overall Experience |
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Great service every time !!!!

Jim S.
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The equipment I was scheduled to pick-up was found to be not serviceable after waiting quite some time. Chris went out of his way to do what he could and we were able to come up with a solution that worked for me.

Gary L.
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I was totally satisfied

David D.
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We are always helped by Melody, Always GREAT!

Alexander A.
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Customer did not leave a comment.

Patricia K.
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Customer did not leave a comment.

Wilmer G.
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Outstanding service! very pleased with the services. Good job.

Arliehermenegild B.
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Customer did not leave a comment.

Steven R.
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Daniel R.
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They were wonderful! We got right in and out. Thank you

linda r. | Overall Experience |
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Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Brittany S.
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Customer did not leave a comment.

Brian N.
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Great people and facility. Prices are too high for local rentals.

MIKE D.
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I use this location whenever I need a rental. They have always been professional and courteous. The process is quick and simple. They have a large inventory, so I’m always able to get the equipment that I need.

Theresa C.
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Excellent service reasonable cost

Ralph B.
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Customer did not leave a comment.

Augusta A. | First Impressions |
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Customer did not leave a comment.

Samrith P.
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Marcos S.
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Juanita G.
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martha H.
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Great people! Fast service! Both checking in and out, with obviously different employees. Keep up great work!

Carlos C.
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Customer did not leave a comment.

Delica R.
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Customer did not leave a comment.

Paul T.
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Made me pick it up out of the way, didnt honor price and I ended up paying more. I could of rented elsewhere for cheaper and a closer location. Fuck UHAUL

ERIC DENON R.
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Charged me $20 fee for dropping off the rented trailer after hours on the same rental day as rented. Told me they had down trailer due to be returned 3 p.m Same day. Your trailer rental agreement is for 24 dam hours from time of contract. 24 hours. How do you count. I have rented for years from u haul as recently as the week before. Your policy seems illegal and your practices now are full of shit. Greedy No agent explained there is a $20 fee for not signing in on your phone to turn in equipment at time of rental. Charged me for both rentals. You should be ashamed of how you now conduct business.

Angela P.
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Customer did not leave a comment.

Anthony B.
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All uhaul reservation experience is great... website, etc. BUT, long waiting in line at store for pick up. Staff handling inquiry calls while real paying customers waiting in line. This is bad breakdown in otherwise smooth order experience. "Share" automated pickup is confusing, SHARE is misleading. Please do better job with automated pickup and dropoff.

Angelina V.
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DO NOT GO TO SEND THEM TO THIS PLACE. PERSON THAT ASSISTED ME WAS VERY RUDE!!!

Exiquio G.
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Customer did not leave a comment.

Peter M.
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Everything went very well

Christine S.
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Good Customer Service

Danny M.
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Customer did not leave a comment.

Andrew S.
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Delia M.
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David V.
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The truck I drove was horrid to drive the exhaust leaked the engine did not run well the steering was at of alignment and the hazzard lights did not work when you hit the breaks also the head light were not pointed correctly

Dawn B.
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Customer did not leave a comment.

Laquisha W.
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Tri P.
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MIKE D.
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Dorothy C.
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Galen H.
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Brian S.
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DILLON D.
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Marvin W.
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Mark B.
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Roy M.
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Only thing I didn't like was when doing the visual check out of equipment, U-Haul sent me pics on my phone and they were so dark, they were hard to see. I think the old pen and paper was best way. Other than that, it was 'Easy Peasy'!

MEARADEY N.
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Customer did not leave a comment.

Sinan K.
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Teng H.
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Clean vehicle and fast rental process.

SHALEA W.
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Customer did not leave a comment.

John L.
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Awesome

PETER L.
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Customer did not leave a comment.

Rebecca A.
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Absolutely nothing

Linda W.
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William was awesome!!

Monte P.
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Store hours are great. Staff was friendly and very knowledgeable about the equipment available for my particular purpose.Store was clean and staff was respectful. Thank you, Monte Pardo. p.s.: I used American Self Storage in Stockton to reserve the equipment I rented.

Detra C.
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The service was not good they gave me the wrong truck and then charged me more miles very disappointed....

arturo C.
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Customer did not leave a comment.

Andrejs A.
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Customer did not leave a comment.

LISA C.
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WHILE PAYING IN OFFICE--THE ATTENDANT DISPOSE OF SUM IMPORTANT ITEMS. 2 PAIR OF FOSTER GRANT GLASSES AND A COUPLE OF CIGS. I ASKED HIM ABOUT THEM AND HE SAID HE THREW CIGS IN GARBAGE. HE SAID HE DIDNT SEE NO GLAASSES ,WHEN I KNOW FOR SURE I LEFT THEM ON THE DASHBOARD. NO MATTER WHAT I DO EXPECT TO BE COMPENSATED FOR HIS BAD CHOICES. I UNDERSTAND THE VEHCILE NEEDS TO BE CLEANED BUT THE ITEMS SHOULD HAVE BE PUT TO THE SIDE JUST IN CASE THE CUSTOMER RETURNS TO GET THEM. TALKED TO THE DISTRICT MGR. CHRIS REGARDING SITUATED HE WAS TO GIVE ME A 20% ON ,NEXT RENTAL. $50.00 IS THE COST FOR GLASSES. SO WHAT HE WANTS TO GIVE TO ME ISNT EQUAL AT ALL...

Craig C.
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Customer did not leave a comment.

Steven B.
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The staff at this facility is super! Everyone is extremely pleasant and go an extra mile to be helpful.

JAMES D.
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This is the best UHaul in Stockton, bar none. I used the smartphone to book and return my van. Awesome experience.

Basanio S.
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Customer did not leave a comment.

Arliehermenegild B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

fredrick J.
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Customer did not leave a comment.

Mikhael C.
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Customer did not leave a comment.

Elizabeth M.
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It’s was great, easy and fast. Staff was kind and helpful. Thank yoo

Frederick L.
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Have another clerk available.

Luis M.
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My service was great the guy at the front desk was very helpful.

Darlene M.
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Customer did not leave a comment.

Arliehermenegild B.
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Customer did not leave a comment.

Douglas P.
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Customer did not leave a comment.

john B.
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I want to thank the courtesy and the help that I received from an employee called Thomas and especially for his good faith and his desire to help us unload our truck for storage.

Joy S.
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Customer did not leave a comment.

Marilyn S.
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Nothing

Michael K.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Max P.
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Everything was fantastic overall. If there was a problem it was in a misunderstanding about the time they closed on the day I was returning the trailer. Other than that everything was great.

Arliehermenegild B.
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Customer did not leave a comment.

Diana W.
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

Craig D.
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Customer did not leave a comment.

ryan M.
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This is best Uhaul location in town. No matter where I’m coming from, I choose this location first. Always helpful and efficient.

Haley A. | First Impressions |
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I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

brenda g. | First Impressions |
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Good customer service

Linda B. | First Impressions |
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The GM was very helpful and accommodating.

Brenda C. | First Impressions |
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No comment

William M. | Overall Experience |
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It was not bad for price just need bigger more secure space

Angel R. | Overall Experience |
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Office personnel very helpful and freinly.

Jarrett L. | Overall Experience |
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Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

EDWARD M. | Overall Experience |
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The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

martha p. | Overall Experience |
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Customer service was great. Thank you

Julia M. | Overall Experience |
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Nice and helpful staff

judith v. | First Impressions |
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The manager was extremely Helmand nice

radonda p. | Reservation |
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I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Marcie H. | Overall Experience |
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Good

Lucy P. | Overall Experience |
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I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

kim n. | Overall Experience |
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We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Sherry R. | Overall Experience |
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I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else

Laurence B. | Overall Experience |
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Keep up the good service guys.

No reviews have been submitted for this location.

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