My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.
Crystal C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Hammertown
7701 Tam O Shanter
Stockton,
CA
95210
Services at this Location:
Contact Us
7701 Tam O ShanterStockton, CA 95210
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
MARIO J.- Rating:
- 4.0
Customer did not leave a comment.
Brianna E.- Rating:
- 1.0
I declined the insurance because after speaking with my insurance agent and taking pictures upon arrival of the vehicle and sending them to him I was covered under my own policy. I declined it online and I declined it in person. I was still charged. The gas was about a 16th of a tank above what I received the truck and I was told it was a 16th below and then I was being charged $7.50 for 16th of a gallon. Absolutely ridiculous when I scooted the insurance and the gas fee I was told that's just the way it was. This is the second week in a row I have rented a vehicle from U-Haul my experience last week was great this week $37 over charge was ridiculous I will never rent from you again please and I will refer other people to other companies as well
CARRIE P.- Rating:
- 5.0
Customer did not leave a comment.
KROCH D.- Rating:
- 5.0
Uhaul was great! The movers that I had to choose from and did use were HORRIBLE! They did major damage to my antique table, broke my china cabinet side, pulled apart my sewing cabinet, and scratched and dented my refrigerator. I have no idea what other of my belongings are broken. Uhaul should rethink their association with Movers R Us.
CATHERINE S.- Rating:
- 5.0
Great group of people. Everyone was polite and so helpful. By far the best Uhaul facility I've ever dealt with. Thank you again for your support and willingness to give great customer service.
JESSE M.- Rating:
- 4.0
Up keepmofntrucks May run at 40 mph but Highway poor maintenance Truck Appearance kept up under hood issues for 161k mike Truck
Thomas C.- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W.- Rating:
- 5.0
I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month
Vanessa S. | First Impressions- Rating:
- 5.0
Thanks
DONALD G.- Rating:
- 4.0
At first Proprietor wasn't the greatest to deal with. After he settled down he became more friendly.
LARRY B.- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDER T.- Rating:
- 5.0
Customer did not leave a comment.
PHILIP C.- Rating:
- 5.0
Been renting vehicles from this location for years whether it's a moving van, car trailer or a pick-up truck all the vehicles were well maintained and fully functional. Service has always been great. I see no need for improvement as I've always had good experiences with this location. Just keep up the good work.
AUGUSTINE A.- Rating:
- 5.0
Customer did not leave a comment.
EMMELINE C.- Rating:
- 5.0
Customer did not leave a comment.
EMMELINE C.- Rating:
- 4.0
Did not know the pick up location I selected and received confirmation for could change to something further away, in the opposite direction of where I was going
LOIS S.- Rating:
- 5.0
The guy that hooked trailer up and the lady that unhooked the trailer were so good. Very quick and nice, Knew what they were doing. Top notch!
david M.- Rating:
- 4.0
The inside of the windshield was dirty. The process went well from online reservation to pick up and return
STEPHANIE A.- Rating:
- 5.0
Customer did not leave a comment.
Smyrna J. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LAURA P.- Rating:
- 5.0
The 2 lady's were amazing people !
jose C.- Rating:
- 5.0
It would be awesome to have someone kinda show you the in and out of the truck. Example -how to adjust the side mirror, pointing out that there's no rear view mirror. Just the basic stuff but it would go a long way. Overall experience was plain simple. The staff was friendly which made my experience worth it. Keep up the good work!!!
Narith N.- Rating:
- 3.0
Customer did not leave a comment.
DAVID F.- Rating:
- 5.0
Fast easy and customer service was excellent!!
VERONICA D.- Rating:
- 1.0
I was overcharged on gas. There were so many misc charges on both my debit card and credit card. The dolly was never taken out of the rack but got charged anyway. I rented one day 2 or 3rd Nov. Went to hospital on the 3rd. So the truck want used much until I got out on the 9th. Charged for excessive miles. So I want a huge adjustment on these charges. I am getting well and I won't accept this kind of service. Judith Light-Hall. 209-337-8959.
JUDITH L.- Rating:
- 5.0
Customer did not leave a comment.
KEVIN C.- Rating:
- 5.0
I must compliment the staff as being extremely helpful, courteous and friendly. Thank you
Amerigo G.- Rating:
- 5.0
Customer did not leave a comment.
CIUDI R.- Rating:
- 5.0
Customer did not leave a comment.
ROSAISELA N.- Rating:
- 1.0
Customer did not leave a comment.
JACQUELINE A.- Rating:
- 2.0
Return process through the office and the phone is NOT helpful.
TONYA A.- Rating:
- 5.0
Customer did not leave a comment.
RUBEN G.- Rating:
- 5.0
Customer did not leave a comment.
PAUL K.- Rating:
- 5.0
The van I rented had been previously stolen. There was a lot of damage inside and out that was not noted. When trying to put gas in the van, it would not let me put it in at any rate faster then a trickle. This make by trip last an hour longer because each gas half fill up took over 20 minutes. Aguilera Roadside service was great. They were prompt, found the issue and fixed it. After learning that they did not catch this during their inspection of the stolen van, I felt more uncomfortable using it. This poor inspection concerns me about the overall safety of vehicles that have been through this. I also found that the left blinker is not working correctly. This goes along with the other damage that I located that was not accounted for.
Robert B.- Rating:
- 5.0
Customer did not leave a comment.
ANTONIO A.- Rating:
- 3.0
Customer did not leave a comment.
TONYA A.- Rating:
- 5.0
Customer did not leave a comment.
DIANNA K.- Rating:
- 4.0
The manager Chris and his staff were very good to work with. I needed the pickup truck for another day and they worked with me without any issues. I can't Thank them enough for making my move less stressful. I will recommend anyone to do business with this U-Haul location. THANKS again Chris for making my move easier. You truly care about your customers.
KATHLEEN F.- Rating:
- 5.0
Chris was very helpful. Great customer service. Thanks!
RAUL M.- Rating:
- 5.0
Customer did not leave a comment.
NICK P.- Rating:
- 5.0
None at this time.
mike c. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHANTRELL D.- Rating:
- 5.0
Customer did not leave a comment.
Joseph W.- Rating:
- 5.0
Customer did not leave a comment.
VALARIE C.- Rating:
- 5.0
Customer did not leave a comment.
MARIO M.- Rating:
- 5.0
Customer did not leave a comment.
TOMAS A.- Rating:
- 5.0
Customer did not leave a comment.
REGINALD S.- Rating:
- 4.0
Customer did not leave a comment.
CHARLESZETTA P.- Rating:
- 5.0
Great organizational skills
TERRANCE M.- Rating:
- 4.0
Would have been nice to have a clean windshield when I picked up my truck.
Louisa M.- Rating:
- 5.0
None
SUA L.- Rating:
- 2.0
Customer did not leave a comment.
EDWARD R.- Rating:
- 4.0
Excellent customer service. Good employees. Good attitude. Many services available. The best.
lucielle D.- Rating:
- 5.0
Excellent service on Tam OShanter.
JENNIFER H.- Rating:
- 3.0
Customer did not leave a comment.
Vinh L.- Rating:
- 5.0
Customer did not leave a comment.
JESSE R.- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LORI N.- Rating:
- 5.0
Friendly staff, called me when the trailer I was renting became available sooner than scheduled
EDWIN W.- Rating:
- 5.0
It's good as is. Thank you.
Lucille D.- Rating:
- 5.0
the best!!!
RONALD W.- Rating:
- 1.0
Transmission problems with Truck that was rented very unsafe should Not have been on Road
SEAN L.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM L.- Rating:
- 2.0
Each time I use this location there is not enough help and they have no sense of urgency. It took almost 30 minutes to pickup the truck as there were only 2 people (on the last day of the month) and about 15 minutes to drop off because 2 employees were busy chatting with another customer and then each other. To make matters worse I ordered an appliance dolly and they were out. I ordered on line about 1 week early and was confirmed.
THOMAS B.- Rating:
- 3.0
Customer did not leave a comment.
Adrianna A.- Rating:
- 5.0
fastest rental experience
GREGORY B.- Rating:
- 5.0
Customer did not leave a comment.
neil A.- Rating:
- 5.0
Customer did not leave a comment.
ALISHA J.- Rating:
- 3.0
Checking the vehicle out , I did not like the way your guy treated me at all, I know he was probably busy but I felt like rushed and in his way. Checking the vehicle back in the Girl was very pleasant to speak with , and answered a couple of questions i had for the guy but didn't dare ask him because he seemed irritated already. I need a truck again in a couple of weeks but going somewhere else. To bad service has gone to shit now a days .
STEPHEN K.- Rating:
- 5.0
Customer did not leave a comment.
TAMARA C.- Rating:
- 5.0
Keep up the good work
TERRANCE M.- Rating:
- 5.0
Nice and efficient workers. Very happy.
Steven G. | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
MAHDI M.- Rating:
- 4.0
Customer did not leave a comment.
ERNESTO H.- Rating:
- 5.0
Used the online app and worked really well, only wished the drop box was better marked.
Michael D.- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH F.- Rating:
- 5.0
Easy rental. No complaints here.
MARC B.- Rating:
- 5.0
Customer did not leave a comment.
James F.- Rating:
- 5.0
Customer did not leave a comment.
RODERICK M.- Rating:
- 5.0
He was prompt with check in when we arrived, explained the total charges clearly, and check out process was a breeze and hassle free. Very professional and friendly!
STEPHANIE B.- Rating:
- 1.0
Customer did not leave a comment.
malissa g. | Overall Experience- Rating:
- 4.0
After informing the U-haul service personnel Mike , that i would be using to take recycling . He suggested I get cargo van so I did. Go get the van, load up the recycling all happy getting it done. Get to the recycling center, still happy until one of the workers informed me that the van had out of state plates and you cannot use U-haul in the state of California to do recycling. So had unload recycling and turn the van in at the check in the than informed me that could not use u-haul . When I went back to the recycling center I saw 2 other people in U-haul get turned away. The morrow of this story don't use U-haul for recycling.
Joyce W.- Rating:
- 3.0
Customer did not leave a comment.
Pedro D.- Rating:
- 5.0
Customer did not leave a comment.
KELLE B.- Rating:
- 4.0
I forgot to scan in my drivers license prior to coming in so they had me go download the app and scan my ID instead of just scanning it for me at the counter. Luckily there was no line so no big deal.
GRANT F.- Rating:
- 5.0
The drop off process was great and fast. The gal who checked me back in was great and friendly.
Kathleen E S.- Rating:
- 5.0
Customer did not leave a comment.
JUVEN C.- Rating:
- 5.0
nothing everything was great
NATALIE M.- Rating:
- 5.0
The equipment was great. All new pick up trucks this time! Everything was perfect! Can always still work on cleaning of interior of the vehicles. Was very pleased again renting from this office. Everyone was kind and friendly!
Jeffery B.- Rating:
- 4.0
Customer did not leave a comment.
Jorge R. | Overall Experience- Rating:
- 1.0
I never got my money back for being two hours early, and Being at least a 100 miles under the limit I set for the uhaul rental.
MARCELINO V.- Rating:
- 5.0
Customer did not leave a comment.
jorge R.- Rating:
- 5.0
Customer did not leave a comment.
Javier S.- Rating:
- 5.0
Chris was very nice & helpful!
MARIAISABEL E.- Rating:
- 5.0
great experience- quick checkout- friendly staff
LORIE K.- Rating:
- 1.0
i booked the uhaul two month in advanced and showed up to get my u-haul and it was unavailable. it took 7 hours for them to get me one. it made me late on my move to washington i had to pay for a hotel because i didn't make it to my new landlord in time. it took customer service an hour to tell me my truck was not ready. i got 50$ off but that doesn't even cover half of what i had to pay for a hotel. i plan on reporting uhaul to better business because it almost cost me my new place and uhaul didn't care at all. when i was able to get my truck the employee were rude and unwilling to assist
brandon T.- Rating:
- 5.0
Customer did not leave a comment.
STEVEN S.- Rating:
- 5.0
Customer did not leave a comment.
Fel T.- Rating:
- 5.0
Your people did as good job for me to get me fixed up with what I needed. Turns out everything went sideways for the trip and it ended up not going, but it had nothing to do with either your equipment or your people.
Robert W.- Rating:
- 5.0
Have a seated area for customers who are to be picked after returning there trucks.
FRANK D.- Rating:
- 4.0
The mobile check out does not work. Was not able to check out truck. Had to go to the counter
JOHN S.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY L.- Rating:
- 5.0
The hammertown Uhaul crew on tam I shanter rocks
Terrance M.- Rating:
- 5.0
Customer did not leave a comment.
Anita C.- Rating:
- 5.0
Customer did not leave a comment.
KIMBERLY G.- Rating:
- 5.0
Customer did not leave a comment.
JOYCE D.- Rating:
- 4.0
Customer did not leave a comment.
Joseph W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Arnice L. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Byron B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
patricia L. | First Impressions- Rating:
- 3.0
The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.
Angelica O. | First Impressions- Rating:
- 5.0
None
gloria s. | First Impressions- Rating:
- 5.0
Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.
Stacey H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Augusta A. | First ImpressionsAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!