When I got into the vehicle the inside was dirty the dash was dirty the windows were dirty could hardly see out of them I cleaned the inside and I cleaned the windows myself. But overall the vehicle ran well I had no issues out of it and I would rent from you guys againFrank G.
Customer Reviews for U-Haul Moving & Storage at Hammertown
Stockton, CA 95210
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a pick up it was nice and clean but the inside had a bad smell.RUBEN V.
Less wait time.Clyde G.
Customer did not leave a comment.Brian Y.
I worked with two individuals there, they were both hard working and outstanding!JEFFERY T.
Very Friendly & courteous Had me hooked up and down the road very quickly.PATRICK W.
Customer did not leave a comment.Esteban C.
When I arrived to return the U-Haul, an employee walks around the U-Haul 10' Van to spray around the van with a tire air compressor. He didn't ask me or communicate with me to see whether if I wanted to return the van. He later walked away to help another customer fill two of their propane tanks. Therefore, I understood that this customer was here first which I didn't mind. While working on the second propane tank, two more cars arrive lining up to get propane. While refilling the last tank for the first customer, he begins communicating with the 2nd propane tank customer in the second vehicle. I'm still sitting in my van because there's a sign that says to stop and park there to wait for an associate to check me out so I'm unsure what they talked about but after he finished up with the first customer, this employee skipped my turn and continued filling up the remaining two customers that pulled up behind the first customer. I had to get off the van to talk to an employee indoors twice. At some point in between the mentioned story, there was a supervisor that walked to my vehicle and asked if I were returning. I told him yes and he mentioned if you're just dropping off, you can leave the keys and we'll send you an email. I was a bit confused at this point because I didn't get a receipt, nor did anyone inspect the truck. What also bothered me was that I didn't remember giving U-Haul my email when I first rented the van. Therefore, a lot of things went wrong here. I couldn't leave without handling the situation properly so that's when I went inside the second time to get the employee indoors to help me out. Customers in this order: 1. First propane customer 2. Me (vehicle return) 3. Second propane customer 4. Third propane customer Need new supervisor or management. Very unsatisfactory. I spent a total of 45 minutes just to check-in a van.ERIC O.
Customer did not leave a comment.Jamey T.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.ROSA G.
Nice and efficient workers in the office and the lot attendant.Erlinda R.
Customer did not leave a comment.Fermin G.
Customer did not leave a comment.JAMES D.
The truck cab smelled so bad that we couldn't drive it without having the windows open. I was told the insurance would be $20 but I was charged $20 PER DAY. Overall, a bad experience.SARAH T.
The website is hard to navigate through, so I found it easier to go to the physical location of the facility and talk to the office employees. Of course, that works only if you are lucky enough to arrive at a time when there is not a line for waiting your turn. Doesn't seem to be enough staff at busy times. However, they do remain calm and thorough even in the face of sometimes very incensed customers.GUSTAF J.
Staff is always a pleasure. Fast and friendly service every single Time I visit this location.Kyle C.
Customer did not leave a comment.DOROTHY G.
Customer did not leave a comment.STEPHAN M.
The worst customer service. Formal complaint filed.ELISE C.
Your service has been excellent for many years. Your customer service is awesome snd very accommodating. Thank YouBEVERLY C.
Need more personnel but the level of attention and professionalism was very good on this visitPHILIP I.
Customer did not leave a comment.BRIANNA J.
It was quick and easyRICHARD M.
The first time I called and scheduled a truck, it was confirmed and received an email with the details, but soon after got a call from the location telling me there was a glitch and that there would be no truck available and they were cancelling the order. There was no offer for help to at least reschedule or to find me another location. I had to call back again and reschedule at another location. The staff at this Stockton location seemed good and helpful, however, I was provided a truck displaying less than empty of fuel. The fuel had been stolen the night prior. I was provided a discount due to this which helped. The truck's ride was extremely harsh to the point that I thought it would fail! Windows were not clean and the windshield wipers were not functional so wiping the front windshield was difficult. The return was quick and efficient.DANIEL P.
The staff was great the issues I had was with the on-line app and check in trying to get the truck without going insidedaniel Y.
Customer did not leave a comment.GLEN W.
Customer did not leave a comment.HEATHER P.
The best U-Haul in town. Very impressive service. Thank you.GARY E.
Smile a little bit more ðŸ¤—ðŸ’¯TANYA B.
Customer did not leave a comment.James M.
You guys don't put my deposit back to my bank accountHulices H.
Make sure that the trucks are clean inside and out. There was food stuck inside the cupholders, dirty napkins and packets of Catsup on the floorboard, Windows were extremely dirty , lots of bug and bird poop on the truck!! I dont understand how I am charged for annEnviromental and Safety fee when the truck is kept this DIRTY??!!nanita J.
Customer did not leave a comment.Bradley H.
I think you could use more help on Saturday morningJOHN B.
Everything went smooth . Great service. I was happy with the whole experience and will be doing the exact same thing again in a couple weeks. Thanks so much for making my trip as wonderful as can beSHERRY R.
Customer did not leave a comment.alisa L.
Customer did not leave a comment.Vang V.
Customer did not leave a comment.shawn F.
Customer did not leave a comment.RUBEN B.
Keep doing business the way you are.Michael W.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.COLETTE G.
Customer did not leave a comment.KELVIN P.
Customer did not leave a comment.ARTHUR T.
All goodCARLOS F.
Customer did not leave a comment.RODNEYCOBURNE D.
I first was recommended to a smoke shop where it was completely unprofessional and scary. Also please help the people at the Tamoshanter location they talk too fast and don't really pay attention to you that your understanding everything and they are trying to rush you outCYNTHIA L.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.DEBRA H.
Customer did not leave a comment.CHRISTOPHER B.
Fast and friendlyAntonio M.
did the checkin ahead of time was in and out in 20 minutesRon S.
Nothing, great customer service by chris!Martin G.
Check in via phone!Julie T.
They are unorganized, they had nails in their tire and when you return your U-haul Vehicle on time, they charge you extra money because their system is down which is an excuse. I am very disappointed and will never refer anyone to come here!!!! Now I have to wait until my money return back on my card because of this inconsiderate and inconvenience company.SHAINAH A.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.romulus N.
They gave me the truck on empty then charged me 145 fuck them. Do not go thereNATASHA A.
I am not smart phone savvy. Everyone was very patient with me.Barbara R.
I find it ridiculous that your stores dos not have enough money on hand to give back a simple 200.00 deposit. Having to wait for this money to come in the mail is so unnecessary.ANDREW T.
Customer did not leave a comment.ANGEL A.
Very good service. Was in and out with little wait time.DIOSA C.
Customer did not leave a comment.JORGE M.
Maintain the excellent job your doing!VICTOR S.
Customer did not leave a comment.BLANCA H. | Overall Experience
The staff thou not rude, not friendly, obviously there just to do a job.brian P.
Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas graciasdaniel g. | Overall Experience
Customer did not leave a comment.Valentin G.
They gave me the wrong truck. And I approved everything not realizing that they gave me the wrong truck until I brought it back. They were trying to charge me more money for a different truck and it was incorrect not a good time they had to figure out what I owed and what was going on why I was given the wrong truck.DEBORAH T.
Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.Stacey H. | First Impressions
Richard was very friendly and helped ASAP he is a great type of person to have working for your company. Should be promoted.BRYANNA S.
I was given equipment that was not suitable to full a vehicle up and down many 6% grades. The breaks could not withstand the weight of my load. Id expect uhaul to know what is safe instead i faced failing breaks and shot out roaders for most of my 600+ mile trip the breaks werent stopping me on down hill grades and the truck was shaking very bad. I was accompanied by my 14 year old daughter. We were terrified. I was offered no discount no apologies. Worst experience ever.KATHERINE C.
Customer did not leave a comment.GINGER S. | Overall Experience
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.FRANCISCO S.
Amazing team and companyKIM R. | Overall Experience
Customer did not leave a comment.BONRA K.
Thank youKyle C.
Melody is/was incredibly helpful with the transaction.james P.
Customer did not leave a comment.Billie R.
Equipment return attendant should communicate with customers instead of ignoring them if the attendant is busy.DAVID S.
I would prefer to have at least a 1/2 tank of gas when I rent the uhaul truck.LINDA C.
Lower your mileage ratesSHEILA G.
Get more people inside to help, I was pressed for time and the wait time was slightly unacceptable.Deven B.
Due to COVID, I was hoping the staff would sanitize the cab of the truck for me. The inside of the truck felt dirty, and the previous client left a used mask on the dash. Lucky, I brought cleaning wipes with me and sanitized the cab.Jess A.
My equipment was clean but not safe. I had to call uhaul for road side assistance for which My breaks werent stopping me going down miles of 6% grades and sharp curves and were violently shaking the whole truck. I have never been more terrified in my life. The mechanic sent to help said the truck was to small to be used with a trailer pulling my suv and that uhaul should have known that considering i was set up for a one way from California to oregon. I was offered help but id have to sit in a parking lot for a day and a half. I was not offered any further help no refund or even a discount. I have always used uhaul but after this I don't think i can. I am so disappointed in uhaul. $1400 to be scared to death when i should have felt safe... Not to mention My 14 year old daughter was with me... Had she not been im sure i would have let myself panic and possibly crashed... Praying dor 3 hours straight was all i had to hang on.KATHERINE C.
Customer did not leave a comment.LENA H.
Quick and attentive, everything had covid protocols that made me feel safe and secure in these trying times, very respectful staff and equipment was well maintainedALEX A.
Customer did not leave a comment.SAMMY A.
Customer did not leave a comment.Eddy W.
Customer did not leave a comment.George D.
Customer did not leave a comment.LILLIAM J.
Customer did not leave a comment.LILLIAM J.
Customer did not leave a comment.RONALD B.
Get more trucks lol.MAURICE M.
Everything was greatPaul S.
Everything was just fine until the representative had me walk to the truck i rented sat in the truck while i was outside in the pooring rain while he finish my transaction on his phone.EDITH G.
Customer did not leave a comment.JOSE D.
Nothing, all went greatrandy K.
Customer did not leave a comment.VICTOR M.
I had a very pleasant experience with the good attention.ADOLFO Q.
After hours check-in was poor, but that is the company's fault, not the location. Could have better lighting for safety and security considerations.Bradley S.
Customer did not leave a comment.Brenda H. | Overall Experience
chris was friendly and very effiecentGonzalo T. | First Impressions
Customer did not leave a comment.DANIEL S. | Overall Experience
Great staff and facility.james m. | Overall Experience
The manager here does an awesome job and it shows in the employee's.Mercedez T. | Overall Experience
Customer did not leave a comment.GINGER S. | First Impressions
My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.Bryce W. | First Impressions
Customer did not leave a comment.antoinette w. | First Impressions
Customer did not leave a comment.robin s. | Overall Experience
Great service every time !!!!annetta h. | Overall Experience
Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.linda r. | Overall Experience
Customer did not leave a comment.Augusta A. | First Impressions
I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress freeHaley A. | First Impressions
Good customer servicebrenda g. | First Impressions
The GM was very helpful and accommodating.Linda B. | First Impressions
No commentBrenda C. | First Impressions
It was not bad for price just need bigger more secure spaceWilliam M. | Overall Experience
Office personnel very helpful and freinly.Angel R. | Overall Experience
Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.Jarrett L. | Overall Experience
The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!EDWARD M. | Overall Experience
Customer service was great. Thank youmartha p. | Overall Experience
Nice and helpful staffJulia M. | Overall Experience
The manager was extremely Helmand nicejudith v. | First Impressions
I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u allradonda p. | Reservation
GoodMarcie H. | Overall Experience
I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.Lucy P. | Overall Experience
We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.kim n. | Overall Experience
I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone elseSherry R. | Overall Experience
Keep up the good service guys.Laurence B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!