Customer Reviews for U-Haul Moving & Storage at Hayden Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hayden Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

bobby K. on

Rating:

Customer did not leave a comment.

Rick C. on

Rating:

Free beer (after returns of course :-)

Jamie S. on

Rating:

This was one of the worst experiences of my life!! Communication was terrible!! My pods padlock was changed without my consent then I had to hire a locksmith to get it off while I had movers waiting by the hour!! Someone in your organization was going to put my pod up for auction for an “unpaid “ bill when I paid up front and you had my credit card info!!!! How is that reasonable!! I was treated like a criminal and had to spend $400+ Florence for my move!!! I will never use Uhaul again and I will blast this info on Yelp, Facebook, Instagram, Twitter and every other social media platform I can find. And by the way, I did call corporate here in the Phoenix area and nothing at all was done to help me. Not even a text to confirm the situation!!

Linda S. on

Rating:

I've used this location in the past and this time the service was significantly better. Very helpful and they had enough employees working.

TIM D. on

Rating:

Maybe have more than one person at the desk

JOHN M. on

Rating:

Customer did not leave a comment.

Anderson D. on

Rating:

Truck was bouncing around as a ping pong ball 25 dollars cleaning fee to fold the blankets was ridiculous - would not recommend U-hall for not communicating that to me clearly enough

elizabeth R. on

Rating:

Perfect!

Dale W. on

Rating:

More parking.

Perry M. on

Rating:

I didn't realize the truck I rented didn't have a ramp -- I assumed all trucks have a ramp. That is nothing wrong with the service, I just didn't know. Perhaps you should mention that when we rent it.

Roman M. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

staff is very friendly & helpful

Joyce F. on

Rating:

Customer did not leave a comment.

nick P. on

Rating:

It is expensive

Joseph W. on

Rating:

Customer did not leave a comment.

Bill H. on

Rating:

Customer did not leave a comment.

Alan K. on

Rating:

Customer did not leave a comment.

William M. on

Rating:

The staff givezs bad information. I got a truck with 1/4 of tank and I had to fill almost right away. As I said the last survey there is a management problem at this site. Maybe just too much easy business becuase of location. I will never rent from here agan.

Tanner M. on

Rating:

I was returning the truck, following the arrows for "truck returns" and instead of the area being temporarily coned off while the workers do something, there was an older gentlemen (employee, didn't catch a name, had white hair/heavier set) that got very angry towards me telling me to back up. He was very aggressive with his body language. He definitely needs to work on his ability to work with people. However, I am still rating this a 3 because the girls at the counter were extremely helpful and welcoming.

Todd S. on

Rating:

Joel is great to work with.

Richard N. on

Rating:

Customer did not leave a comment.

Edwin M. on

Rating:

professional service.

Jeremy C. on

Rating:

A lot of errors were made. Had to call in several times. They did not complete the booking of truck coming to pick up. Not a great experience overall..

Ja'Nae S. on

Rating:

Customer did not leave a comment.

Jonathan C. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Customer did not leave a comment.

mark M. on

Rating:

Excellent facility. Quick process to check in

Donald G. on

Rating:

Customer did not leave a comment.

Larry K. on

Rating:

When I returned the trailer is was about 114 degrees and I drove up to the return spot and stood for a long time in the heat. I decided to unhook the trailer myself. When I finished I turned around an employee who walked with a limp was standing in the shade watching me sweat. When I finished he stepped up and took the trailer without saying a world. Extremely poor customer service. He could have said something.

Denise B. on

Rating:

Customer did not leave a comment.

ROXENE E. on

Rating:

Was sad to leave but all good things come to an end. Thank you to everyone for your help and support with all my needs.

Krista E. on

Rating:

The person I talked to on the phone was very unprofessional and had no customer service skills or knowledge of anything. Please train your Employees and hire people who show professionalism.

arnold s. on

Rating:

The so called general manager named Rodney, is the most unfriendly jerk I have ever met. He is rude to customers and is a disgrace to the company. He should be fired. I will NEVER use uhaul again.

janet p. on

Rating:

We had a very good experience here and would definitely use them again.

Gabrielle M. on

Rating:

Facility was really nice and clean, great customer service, professional and friendly. I would definitely recommend this location and use it myself again.

SPERRY H. on

Rating:

I'm a 13-year U-Haul employee and have had storage at various centers in both CA and AZ and this facility is one of the best kept and run. Cheers to the Hayden Road team. -Sperry

PAUL I. on

Rating:

Good location, clean and secure

Coral P. on

Rating:

Everyone was super helpful.

Angela M. on

Rating:

The team was friendly and helpful.

Nicole P. on

Rating:

Rodney, Svitlana - the whole team energized a rather precarious move. At first glance, we got off on the wrong foot, but Rodney''s professional courtesy turned a frown upside down : ) #1 - Go U-Haul!

Mary D. on

Rating:

Awesome

STEPHANIE L. on

Rating:

Rodney the General Manager was off the charts terrific. This lovely man took such good care of me. I actually cried tears of joy because of his unbelievable assistance with me and his concern for me.

Paula M. on

Rating:

Very well staffed. Everyone was helpful and had a positive attitude.

Russell R. on

Rating:

Mike was incredibly helpful.

Marizela s. on

Rating:

The manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer service

DOUG C. on

Rating:

Not sure I understand all the turnover at this location. The guys have gotten all have really been good professional and helpful. That said the new GM seems to be working out OK so far.

jenny s. on

Rating:

I could not believe how rude the general manager was to his employees it was not right especially in front of customers! He was saying things like my shirt is green for a reason and don’t push me

maria b. on

Rating:

everyone was extremely positive and helpful the whole process.

Sonia Q. on

Rating:

Great. Customer service

Whittney S. on

Rating:

Knew what he was doing ... helpful and friendly

Brenda T. on

Rating:

Thanks

WALIDA Y. H. on

Rating:

Thank you.

Chris N. on

Rating:

U-Haul made my move easy

Doug L. on

Rating:

Everything was great.

johanna w. on

Rating:

Every UHaul representative was fantastic...this was my first experience with renting a storage unit and I can only say it was a great experience Thank you..

Kathleen H. on

Rating:

Scott was super. Made my move go so smoothly.

jenny e. on

Rating:

I highly recommend!! There was a miscommunication with the call center when I was to pick up my Ubox, but the gentleman at the facility was able to accommodate me and I I picked it up a day early!

rebecca e. on

Rating:

Best Uhaul , clean storage, clean restroom. & Great Customer Service. Couldn't ask for a better experience. Marie, Joel, Mike & Steve great customer service.

kurt t. on

Rating:

My storage experience was very good staff and facility was great

THERESA MARIE G. on

Rating:

Only "catch" is that you have to pay an additional $10 per month for "24 hour" access. Not a problem if you can always access your unit during their office hours. Otherwise, very nice.

Jana O. on

Rating:

Nice convenient facility. Great helpful staff!

Steve S. on

Rating:

The rest room has been out of order for two months.

David R. on

Rating:

The people there were very helpful

erich b. on

Rating:

The staff was accommodating and pleasant, the site is clean and well cared for. The access hours to storage could be extended for convenience, but it works out fairly well now.

Kathleen H. on

Rating:

The gentleman with whom I worked was terrific. So was the young woman who showed me my units. Thank you for making my experience so headache-free. Kathlenn Hempelman

Christian C. on

Rating:

Everything was as I expected to God’s sales people excellent service with everything.

Saro B. on

Rating:

Incredible service! This is the best U-Haul location I’ve been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

DAVID LEE N. on

Rating:

I've had a storage unit at this facility for many years and never had a complaint or issue. The manager Scott and his team are always great to talk to and very helpful when needed.

erich b. on

Rating:

My experience with setting up the account and moving into the facility was great. The folks behind the counter were pleasant, helpful, and had some good tips for moving in and buying locks.

KATHLEEN A. K. on

Rating:

Excellent Business Model. Efficient and friendly staff.

GUY C. S. on

Rating:

The lot became too full most times that I went to my storage unit. Many times the dock was full of vehicles parked there (not for storage unit access). So that was inconvenient.

Anthony T. on

Rating:

The guys were helpful in getting my pod ready to unload.

Hermon s. on

Rating:

Staff was very friendly and helpful.

Lynne S. on

Rating:

Very satisfied customer! Excellent experience all around! Thank you!

kathleen w. on

Rating:

Everyone at the facility were very friendly and helpful!

RACHELLE B. on

Rating:

All good.

Kathy M. on

Rating:

Great customer service!

Evonne B. on

Rating:

Rented here before, it is perfect! Safe, clean, secure!

LINDA C. on

Rating:

None

David J. on

Rating:

VERY HELPFUL

John I. on

Rating:

I have used this facility a couple of times and have been very satisfied. The manager was most helpful in resolving a problem when the out of state uhaul office did not follow with my contact.

Ellen T. on

Rating:

This facility was recommended to me ( by realtor) and although the price was higher than other indoor/climate controlled facilities, the ease of use/access helped balance out the cost diferential.

Richard S. on

Rating:

A fine facility, but, found a new facility less than 5 miles away for $40.00 less per month or. $500.00 yearly savings. Would have stayed had you been able to price match, but, you couldn’t do. sorr.

Allan J. on

Rating:

Only negative was that its expensive.

Hyunnarm K. on

Rating:

Uhaul has big problems with coordination/any issues working with movinghelp.com. It’s enough to make me want to pay more and go with PODS next time!!

Nancy W. on

Rating:

Scott was particularly helpful and friendly, but all staff are helpful.

MICHAEL PATRICK M. on

Rating:

I recently moved my stuff out after several years as a tenant. Staff was always kind and courteous, and my stuff remained in excellent condition in their care. I am very satisfied.

KATHLEEN ANN C. on

Rating:

Over 3 yrs of storage and every employee was rude.

Adam C. on

Rating:

Although I do wish 24 hour access was free, this location was accomdating to my needs!

vince c. on

Rating:

Great facility and great service.

Sharron M. on

Rating:

Could use more help at times

Ashley T. on

Rating:

The facility was great! the transit process to it poor. I am not sure what happened in transit but my Ubox was returned to me with extra latches, screwed shut & wrapped says the ubox was damaged

JAMES h. on

Rating:

The place is clean, easily accessible. I have rented here before and it is always a pleasant experience.

Gary c. on

Rating:

Drinking fountain has not worked for over a month. Also, made payments after the 20th, should I get a refund because I moved out on the 26th? Do we pay in advance?

vince c. on

Rating:

Great employees

JEUNNE HANNAH W. on

Rating:

They were prompt and helpful & and easy to work with. They showed me to my storage unit once I finished paperwork, and kept the doors open for me while I moved things in. Very nice staff.

Brian K. on

Rating:

Scott was great to work with!

TAYLOR SUE K. on

Rating:

Thanks!

anthony g. on

Rating:

Always willing to find solutions to customer concerns. Great boss, staff, and crew. Thank You

Andrea H. on

Rating:

satisfied with the customer service.

ross d. on

Rating:

I have no issues with this location, it was a good experience

Kevin C. on

Rating:

Was provided false info and ended up being locked up the building with my unit left wide open. Called after hours support(posted outside building)Scott Smith. Laughed and said, he was not coming out.

Robin C. on

Rating:

I think this location needs more employees. The ones there seem overworked and short staffed.

Dennis S. on

Rating:

Facilities great. Clerks great. Contract and bill notices did not include tax. Was charged fee after paying contract amt - later removed. Increase bill notice no tax and no one could tell amt.

Adam C. on

Rating:

This location is extremely accommodating and works with the customer to accomplish the goal! Thanks for everything guys... you’re team is simply one of the best!

george c. on

Rating:

One stop shop for all storage and moving needs. Very professional crew. Especially Scott Smith.

Kamilah T. on

Rating:

The employees - polite & friendly, the communication - terrible. Attempted to talk to staff for three days, no response. Only to find out my U-Box was sent to another facility without my knowledge.

MICHAEL HOWARD W. on

Rating:

I was extremely satisfied in all areas with this UHaul facility. I rented trucks, had storage units and bought supplies. Highly recommended.

LYNDON ARTHUR L. on

Rating:

The facility had good security with proper access protocols, the carts that were available to use were very helpful and the facility was always nice and clean.

James S. on

Rating:

Excellent service from an excellent team.